Le Club Accorhotels - Review: Hotel Muse, M-Gallery Collection,Bangkok

Had just spent the weekend at Hotel Muse. Just barely open for two weeks, this boutique property could be the winner in Bangkok.
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0767-1.jpg

As it is, the hotel has open only two floors of guestrooms at this moment while the rest will be open in a couple of weeks' time, though one staff admitted that it will probably be only before the year ends when the hotel operates in full swing. Eventually it will have 174 rooms including 11 suites.
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0719-1.jpg

Lobby is small with four desks both served as check in and concierge, they even hired a guitarist to play in the lobby. Checking in was fine, the staff were all new and rather inexperienced but they have guest relationship managers to take care of guests (in addition to the reception staff). There was a slight confusion with the breakfast option which I was entitled to (basically breakfast in the room). But it was all sorted out eventually. A hand garland were presented together with a gift, I suppose that's for the A Club platinum recognition. Upgrade of room was from a normal Deluxe Room to the Corner Room (what they call a Grand Deluxe King).

http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0727-1.jpg
Corner room is of good size, which features distressed timber flooring, which depending on one's taste, you could love it or loathe it. It feels solid and doesn't creak. Overall build quality is very good, certainly a few notches above Hotel Vie, another MGallery property in Bangkok. I like the bathroom a lot, with the use of black marble, and details on the basin and it succeeds in creating a classy look. Bed is a very comfy,sleep-inducing king-sized bed. In room amenities include a 42" Flat panel TV and a stand alone minibar cabinet. A huge plate of welcome fruit awaited. All in all, I'd say it was very handsomely furnished.
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0734-1.jpg



The underlying theme of this hotel is the westernization of the Old Siam during the Rama V reign, so I supposed he was the muse? So expect a preponderance of old world, "colonial' decor which is fine by me but I find the overuse of its logo 'M' on shower floors, elevator doors, elevator entrance, bedsheets render it rather Disney-esque. I mean is it necessary to stamp on my unused toilet roll after every housekeeping with that logo?
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0799-1.jpg

I had my breakfast the first day in the room as included in my rate. I decided for forego the in room breakfast and check out the restaurant the next day, and boy was glad I did. Breakfast at currently the only restaurant in the hotel on the 19th floor was lovely and a highlight for me. It's order by the menu for the main courses, there're some buffet style offering like fruits, salads , pastries, cold cuts and juices.There's something very civilized about this compared to the buffet style breakfast. Never in my life have I had steaks for breakfast but on this morning when presented with the option, why not? And it was rather delicious. So was my egg Benedict and my Phad Thai. Another restaurant, the Italian one, Medici will be open in a couple of weeks.
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0787-1.jpg
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0790-1.jpg

Gym was small but adequate, the adjoining pool was very small as well, it's facing the condominiums and rather in view of all the condo residents. Probably good for a dip and bob around.
http://i222.photobucket.com/albums/dd88/RioJ77/Hotel%20Muse%20Bangkok/IMG_0759-1.jpg

Service was friendly throughout though not slick but the staff were eager to please. Give it some time and they'll shine.

Location: This works for me after getting over myself on dreading the 7 minute walk to the nearest BTS. The station is Chidlom which is a stop from Siam Sq. and two stops from National Stadium (MBK). Was told the Lumpini park is just by the corner. The street is rather gentrified as far as Bangkok goes, lined with high end condos and cafes and restaurants. It must have at least a handful of other hotels and condotels along this street. Another Accor property, Natural ville is just a short walk way with its Lenorte cafe.

Will I return? At US$160/night all in? You bet I will.

Excellent review and pictures RJ77 ^ Thanks for sharing

Thanks for a wonderful review and for the brilliant photos.
Although - I have to admit - 160US$ for a hotel in Bangkok ought to buy one much much more luxury, from my experience.
Still, looks like a nice hotel. :)

It is a very nice hotel. Staff are new but friendly. The bed feels luxurious, I would rate it above Hotel Vie and Sofitel Silom. The breakfast as mentioned, won me over. You don't get any more than that with that price bracket in Bangkok. Looking forward to their suites.

Writing this from the Muse Hotel:

So far Platinum recognition almost zero. What they call upgrade was a room with a different colour (I am not making this up). I declined as the corner room is actually nicer (even with the cheaper toiletries, no Molton Brown for this commoner :D). When I asked about drinks vouchers they tell me the juice at reception is the drink, hello?

They claim Platinum perks are breakfast and internet. Oddly enough that's already included in my rate. Summary: No Platinum recognition other than some fruit and a welcome note.

Full review after the stay is completed.

You need to talk to the GM to put things straight about Platinum benefits. Saying brekkie and Internet are part of perks when it's included in the rate is just silly (how I wish they were the standard plat benefits). I was lenient in my review as it's barely opened for two weeks, allowing for any opening jitters as their staff were new and inexperienced. By now I would expect them to have their acts together.

So what room category exactly do they call the room with a different colour?

Do report on the basement restaurant, Medici. It was two weeks from opening when I stayed.

Writing this from the Muse Hotel:

So far Platinum recognition almost zero. What they call upgrade was a room with a different colour (I am not making this up). I declined as the corner room is actually nicer (even with the cheaper toiletries, no Molton Brown for this commoner :D). When I asked about drinks vouchers they tell me the juice at reception is the drink, hello?

They claim Platinum perks are breakfast and internet. Oddly enough that's already included in my rate. Summary: No Platinum recognition other than some fruit and a welcome note.

Full review after the stay is completed.

I think this is not only happen to MUSE HOTEL but most of the M-Gallery properties, they don't like us, experienced it at VIE Hotel Bangkok cannot upgrade to the next category not because it was not available but the reason was because the Duplex room are way too expensive than the grand deluxe room that we had book. (The reply from them was because grand deluxe consider category 2, and duplex consider category 5 but searching thru Accor, Mgallery and vie website i cant find anything in between which they classify as category 3 or 4) and The Royal Beach Seminyak Bali (booked at suite room an no upgrade was allow for platinum because next category is Villa)

with the 100% disappointment with M-Gallery i am avoiding M-Gallery for all my future stay

I think this is not only happen to MUSE HOTEL but most of the M-Gallery properties, they don't like us, experienced it at VIE Hotel Bangkok cannot upgrade to the next category not because it was not available but the reason was because the Duplex room are way too expensive than the grand deluxe room that we had book. (The reply from them was because grand deluxe consider category 2, and duplex consider category 5 but searching thru Accor, Mgallery and vie website i cant find anything in between which they classify as category 3 or 4) and The Royal Beach Seminyak Bali (booked at suite room an no upgrade was allow for platinum because next category is Villa)

with the 100% disappointment with M-Gallery i am avoiding M-Gallery for all my future stay

Interesting point, I am staying at the Mgallery VIE next week (booked a Grand Deluxe 1 King Bed). Let's see if they are better than the Muse.

I stayed two nights at the Mgallery Muse in Bangkok. The room booked was a "Muse Grand Deluxe King". Upon arrival the taxi was shepherded to the side entrance (not the front strangely). The reception area is a cramped part of the corridor with staff working off laptops at small tables. Check in was reasonably swift and complimented by a wet towel and a juice drink. When I inquired about an upgrade the front desk manager came over and told me that I was upgraded to the "Muse Residence King". While that room was on a higher floor it was exactly the same size (39m²) and actually not very nice. The only difference was the colour scheme, an espresso machine and Molton Brown toiletries, furniture was the same. I was also told that no suites were available. Sensing my disappointment I was shown the original room and settled for that.

The room was decent in size and nicely furnished (RJ77's pictures show a corner room). The bed was large and pretty close to the Mybed by Sofitel. Internet was free (for 2 devices) and so was mineral water. A welcome note, a Muse key ring and fruit platter were provided as A-Club Platinum welcome. When I inquired about the welcome drink I was told that the juice I had at reception was it. No free cocktail then at the Muse.

The room obviously hadn't been stayed in for a while and surfaces were dusty and remained so during the stay. The same can be said for the corridors where the carpets were dusty and not clean and were not vacuumed once throughout my 3 days at the Muse.

The pool area was small but perfectly formed as was the gym. The Thai restaurant was pleasant and very good value for lunch. Breakfast (included in the rate) was ample and cooked to order. Service was ok if a bit uncoordinated.

The Muse seems to have established itself at the moment as a cool place (for the time being) in Bangkok resulting in the hotel doing a lot of food and beverage (F&B) sales from non hotel guests. This became evident on the first night when the roof top bar was closed to residents due to a private function (Jimmy Choo launch if you must know). This resulted in elevators blocked for those guests while hotel guests had to wait, and staff ferrying boxes of bottles up and down instead of using the freight elevator. On the third day it was the turn of Medici (the Italian restaurant and bar) to be closed for residents due to yet another private function.

The night we were actually allowed to use the roof top bar service was shambolic with tables laden down with empty glasses and guest being told that those tables despite being vacant for a long time were in use and that the occupants were in the toilet (doing what I wonder?).

Drinks at the bar were very expensive and service was extremely slow. Not a pleasant experience at all.

Check out was ok until another nasty surprise was sprung upon me. I had made use of one of those carrier bags hotels provide in the closet (akin to a long life shopping bag you get in Tesco or Carrefour for €1.50) and was told that this would cost me THB 529.65 (or €12.95). This sort of shaking down guests just left me speechless (and while I asked them if they were serious they insisted).

Value: At the time of booking the Muse was the most expensive of the upscale Accor hotels in Bangkok and while the rooms are ok I do not consider the hotel good value. It has service problems (staff are largely untrained) and the hotel values non guests more than guests. Its focus on F&B at the detriment of hotel guests is not a strategy that will pay off in the long run (the fashionistas will soon discover a new boîte) and hotel guests who were told they are not welcome in the bar or restaurant will not return. Adding to the high rate the unscrupulous fleecing of guests for a branded shopping bag adds to the theme.

Would I return? No, you get much better service from experienced and well trained staff at the Sofitel Silom (soon to be Pullman G).

What a shame the stay didn't turn out well for you:(. I empathize on your frustrations when the service is below par. One of the reasons I am not that enamoured with Pullman Bangkok like most people do is its constant business to outsider conventions and product launches which results in the lobby being busy all the time. But at least it's a big hotel. Can't imagine it happens in a small hotel like the Muse. Must be pretty uncomfortable.:(

At least you got a practical key ring. I was given a polo-shirt sized XL that only an 8 year old could wear. They exchanged for a teddy bear doll :rolleyes: after I complained.

Oh and that feminine looking carrier bag? I just took it and gave it to my mum. Don't think I got charged. Very low of them to charge a cheap bag.

starflyergold- it is absurd to be charged for the carrier bag. Post on tripadvisor about this- tends to get the attention of management quite quickly. Shame on the hotel for even thinking about this. Thinking about cancelling my February reservation now :(

Would I return? No, you get much better service from experienced and well trained staff at the Sofitel Silom (soon to be Pullman G).

Seems like someone share my view, disappointment with M-Gallery. Will be missing Sofitel Silom especially after the staff movement.

Oh Lordy, Accor have released this PR (http://www.accor.com/en/news/muse-bangkok-langsuan-a-5-star-ode-to-travel-by-mgallery.html):

Muse Bangkok Langsuan: a 5-star ode to travel by MGallery

Hotel Muse Bangkok Langsuan is on the border between East and West, chic and retro, elegant and up-to-the-minute – and, in a nutshell, an ode to the halcyon days of travel, i.e. the late 19th and early 20th century (incidentally when Thailand opened up to the rest of the world). The latest addition to the MGallery collection was inaugurated on 1 March. It is surprising, spellbinding and here’s more.....


5 star? Not a chance....

Hotel Muse Bangkok Langsuan- 50% off via this link
http://www.accorhotels.com/gb/hotels-offers/promotion-3138-hotel-offer.shtml

Hotel Muse Bangkok Langsuan- 50% off via this link
http://www.accorhotels.com/gb/hotels-offers/promotion-3138-hotel-offer.shtml

you cant book it yet.

Terms & conditions
This offer is subjected to the following Terms & Conditions:

1. A|Club members and general public will be entitled to 40% off participating ACCOR hotels across Asia Pacific.

2. This offer is valid for bookings made from 20 March 2012 to 26 March 2012 for stays from 15 April 2012 to 30 June 2012.

3. Bookings made for this offer are fully pre-paid, non-refundable with no modifications and cancellations allowed.

4. This offer cannot be combined with any other discounts or special promotions.

5. This offer is valid for participating ACCOR hotels and is subjected to the availability of rooms allocated by the hotel.

6. A|Club members and A|Club Accor Advantage Plus members will be entitled to earn A|Club
points for this offer

Monstrosity!!! What's up with the mushroom-head domes on top? They are disturbingly provocative! Maybe British-India period design?

http://www.flickr.com/photos/kalboz/6688771545/

http://www.flickr.com/photos/kalboz/6794765613/

[B]What is your A|Club status?
- Advantage Plus Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
- No not really

Which room did you book and which upgrade did you receive?
- Booked Muse Grand Deluxe King, which is a corner room. Received same room as per my booking. No upgrade as my room was at mid floor.

How are the rooms?
- Room was similar to what was shown in the photos. Bed was comfortable and the bathroom is OK. View of the street below but not noisy.

What was good and what was bad?
Good: Bed was comfortable. Staffs were friendly

Bad: No platinum recognition at all. The only things I received were the drink during check-in and a hand garland. No club lounge which I deem to be important for all my hotel stays.

Value for $ or Vouchers? Would you return?
No. I don't think I will return given that it is not value for money. For this price range, I could have tons of choices in Bangkok and all come with Club Lounge Access even at a lower rate and with better recognition and benefits. I only stayed here 1 night just to try out personally as I saw that the reviews were not very positive.

I am glad that my decision was vindicated as I moved over to Courtyard Marriott across the road for another 6 nights and I only paid 1,999 Baht with Club Lounge Access and with much better services, benefits and recognition.

unfortunately i can only confirm the previous experiences. no plat recognition, charged for the bag, dusty room, preoccupied staff... though i really enjoyed the quality of the food (had breakfast, room service and dinner), the service was slow even though there was barely business in the hotel. i had brought this up to the gm who requested further details (which i provided) but i did not receive any further follow up.

the property has a lot of potential given it's location and the quality of the hardware, but the service, even though it is now already open for half a year, definitely has to improve.

unfortunately i can only confirm the previous experiences. no plat recognition, charged for the bag, dusty room, preoccupied staff... though i really enjoyed the quality of the food (had breakfast, room service and dinner), the service was slow even though there was barely business in the hotel. i had brought this up to the gm who requested further details (which i provided) but i did not receive any further follow up.

the property has a lot of potential given it's location and the quality of the hardware, but the service, even though it is now already open for half a year, definitely has to improve.

Very interesting, all showy on the outside with no service. Exactly how I experienced the Muse. Shame really.

Alright. I was very curious to spend a night at the Hotel Muse last week after all these reports here on FT. I am not very familiar with the Accor's brands and this was my first stay at the MGallery property.

You can find the video of the corner room and the photos here (http://loyaltylobby.com/2012/04/11/hotel-muse-bangkok-langsuan-thailand-review-of-my-stay/).

When I arrived to the hotel, I was welcomed with a very familiar smell. Apparently the hotel pumps the same fragrance to public spaces as the Hotel Victor, which used to be part of Hyatt, in South Beach.

Location

The hotel is located on the Langsuan road about 400 meters from the Chit Lom BTS station. The road is one way so it might make few turns to get there depending on the direction you are coming from. I like the location as it is close to the Central World & Siam Paragon shopping complexes. There are quite a few other hotels in the immediate neighborhood, and I have been to quite a few of them; St Regis, Grand Hyatt, InterContinental, Holiday Inn, Renaissance, Courtyard, Mayfair Executive apartments etc.

Cabs are not familiar with the hotel at all, but they do know the road well. It is probably worth saving the address in your smart phone or print it out on the paper both in English and in Thai.

Check In

The lobby is very intimate and has only two desks. The overall decor is very dark, but I liked it. It gives a different vibe to the property.

Unfortunately things started to fall apart at check in. I had made my reservation couple of hours prior to my arrival, and apparently their system and Accor’s web reservation aren’t linked electronically as I could see my reservation printed out as an email sitting on the table.

They could see that I had a Le Club Accorhotels account, but they couldn’t see what my status is. I offered to log into my account online using my laptop and tethering through my cell phone. When I showed my Platinum status online, they were satisfied.

Then, I was inquiring what Platinum benefits I would get. Would I get a complimentary breakfast or wireless internet access? According to one of the front desk employees my rate was already so good that they couldn’t offer them. I really wasn’t interested in about the wireless internet access because I could tether on the 3G network using my cell phone, but would have preferred to check out their breakfast offerings.

One weird thing during the check in was that the hotel wanted to charge the room rate immediately and then hold an authorization for the incidentals. Normally hotels just block certain amount during the check in, and you settle both the room bill and incidentals when checking out.

Somehow the only non-Thai employee, who was from Mexico, was able to find me a 9th floor corner room and gave me a Platinum gift that turned out to be a nice Hotel Muse branded shirt. The room wasn’t immediately ready, and I had to wait 10 to 15 minutes in the lobby.

The check in process took maybe 20 minutes without the wait for the room to be ready. This is way too long.

Corner Room 902

As with the other part of the hotel, the decor of the corner room I had was dark. Some might say that the hotel over uses the Muse everywhere from the water bottles to the TV, but it didn’t bother me too much. I think that it rather proves that the hotel takes branding very seriously.

The room was quite spacious for a regular sized corner room. The bathroom had a window to the bedroom as most of the newer hotel so, but you can easily close the curtain when soaking in the bathtub or taking a shower. I have no idea why, but there was no air conditioning in the bathroom. You had to have the door open from the bedroom to keep the temperature at the normal level inside.

The minibar setup was one of the better ones that I have seen. The cabinet was well designed to house both the complimentary (Muse branded) coffee & tea as well as the beverages and snacks.

Overall, the room was very functional and well thought. I really liked the decor as it was definitely trendier and thought than “normal” run of the mill hotel rooms. But, at the same time, I can understand that the concept that the Muse has probably isn’t for anyone.

Fitness Center & Pool

Both the fitness center and the pool are on the 19th floor. The fitness center was on the small side, but then this is only for the hotel guests. I was little surprised that they hadn’t bought the most up to date LifeFitness line of machines. I really like the ones that have imbedded TV on the console so that I can watch CNN/BBC while running.

The pool was on the same floor as the fitness center. It was not huge, but enough to get you wet if that’s what you wish. There were some sun chairs around and inside the pool as well on the both ends.

Food & Beverage outlets

The hotel runs a very popular Speakeasy restaurant/bar on the top two floors of the hotel. The Thai restaurant that also serves the breakfast is on the 19th floor. They have another bar on the lower ground floor. Unfortunately, I was not able to check out these outlets as I had bit of a problem with my stomach from the food that I had the previous day at the Grand Hyatt.

Conclusion

This is a very nice designer/boutique hotel that caters to the trendier crowd. The price that I paid was in line with other hotels in the immediate area. I really liked the dark décor of the hotel, but it probably won’t work for everyone. They do, however, need to speed up the check in process and integrate the Accor’s reservation system with the in-house one. There is no place for getting reservation made at Accor’s website by email and then inputting them manually to the system that the hotel uses. Too many things that can go wrong with this manual approach.

Also, they need to make sure that they treat the Le Club Accorhotel Platinum guests better. Most of the other hotels in Bangkok give a complimentary breakfast & internet to their elite guests even when the benefit is not system wide i.e. Courtyard by Marriott. This is due to the competitive market in Bangkok. I think that the hotel should look into this. Claiming that they cannot provide certain Platinum benefits due to the low promotional rate I paid, is borderline ridiculous.

Nice input. Another MGallery property that I shall avoid.

Alright. I was very curious to spend a night at the Hotel Muse last week after all these reports here on FT. I am not very familiar with the Accor's brands and this was my first stay at the MGallery property.

You can find the video of the corner room and the photos here (http://loyaltylobby.com/2012/04/11/hotel-muse-bangkok-langsuan-thailand-review-of-my-stay/).

When I arrived to the hotel, I was welcomed with a very familiar smell. Apparently the hotel pumps the same fragrance to public spaces as the Hotel Victor, which used to be part of Hyatt, in South Beach.

Location

The hotel is located on the Langsuan road about 400 meters from the Chit Lom BTS station. The road is one way so it might make few turns to get there depending on the direction you are coming from. I like the location as it is close to the Central World & Siam Paragon shopping complexes. There are quite a few other hotels in the immediate neighborhood, and I have been to quite a few of them; St Regis, Grand Hyatt, InterContinental, Holiday Inn, Renaissance, Courtyard, Mayfair Executive apartments etc.

Cabs are not familiar with the hotel at all, but they do know the road well. It is probably worth saving the address in your smart phone or print it out on the paper both in English and in Thai.

Check In

The lobby is very intimate and has only two desks. The overall decor is very dark, but I liked it. It gives a different vibe to the property.

Unfortunately things started to fall apart at check in. I had made my reservation couple of hours prior to my arrival, and apparently their system and Accor’s web reservation aren’t linked electronically as I could see my reservation printed out as an email sitting on the table.

They could see that I had a Le Club Accorhotels account, but they couldn’t see what my status is. I offered to log into my account online using my laptop and tethering through my cell phone. When I showed my Platinum status online, they were satisfied.

Then, I was inquiring what Platinum benefits I would get. Would I get a complimentary breakfast or wireless internet access? According to one of the front desk employees my rate was already so good that they couldn’t offer them. I really wasn’t interested in about the wireless internet access because I could tether on the 3G network using my cell phone, but would have preferred to check out their breakfast offerings.

One weird thing during the check in was that the hotel wanted to charge the room rate immediately and then hold an authorization for the incidentals. Normally hotels just block certain amount during the check in, and you settle both the room bill and incidentals when checking out.

Somehow the only non-Thai employee, who was from Mexico, was able to find me a 9th floor corner room and gave me a Platinum gift that turned out to be a nice Hotel Muse branded shirt. The room wasn’t immediately ready, and I had to wait 10 to 15 minutes in the lobby.

The check in process took maybe 20 minutes without the wait for the room to be ready. This is way too long.

Corner Room 902

As with the other part of the hotel, the decor of the corner room I had was dark. Some might say that the hotel over uses the Muse everywhere from the water bottles to the TV, but it didn’t bother me too much. I think that it rather proves that the hotel takes branding very seriously.

The room was quite spacious for a regular sized corner room. The bathroom had a window to the bedroom as most of the newer hotel so, but you can easily close the curtain when soaking in the bathtub or taking a shower. I have no idea why, but there was no air conditioning in the bathroom. You had to have the door open from the bedroom to keep the temperature at the normal level inside.

The minibar setup was one of the better ones that I have seen. The cabinet was well designed to house both the complimentary (Muse branded) coffee & tea as well as the beverages and snacks.

Overall, the room was very functional and well thought. I really liked the decor as it was definitely trendier and thought than “normal” run of the mill hotel rooms. But, at the same time, I can understand that the concept that the Muse has probably isn’t for anyone.

Fitness Center & Pool

Both the fitness center and the pool are on the 19th floor. The fitness center was on the small side, but then this is only for the hotel guests. I was little surprised that they hadn’t bought the most up to date LifeFitness line of machines. I really like the ones that have imbedded TV on the console so that I can watch CNN/BBC while running.

The pool was on the same floor as the fitness center. It was not huge, but enough to get you wet if that’s what you wish. There were some sun chairs around and inside the pool as well on the both ends.

Food & Beverage outlets

The hotel runs a very popular Speakeasy restaurant/bar on the top two floors of the hotel. The Thai restaurant that also serves the breakfast is on the 19th floor. They have another bar on the lower ground floor. Unfortunately, I was not able to check out these outlets as I had bit of a problem with my stomach from the food that I had the previous day at the Grand Hyatt.

Conclusion

This is a very nice designer/boutique hotel that caters to the trendier crowd. The price that I paid was in line with other hotels in the immediate area. I really liked the dark décor of the hotel, but it probably won’t work for everyone. They do, however, need to speed up the check in process and integrate the Accor’s reservation system with the in-house one. There is no place for getting reservation made at Accor’s website by email and then inputting them manually to the system that the hotel uses. Too many things that can go wrong with this manual approach.

Also, they need to make sure that they treat the Le Club Accorhotel Platinum guests better. Most of the other hotels in Bangkok give a complimentary breakfast & internet to their elite guests even when the benefit is not system wide i.e. Courtyard by Marriott. This is due to the competitive market in Bangkok. I think that the hotel should look into this. Claiming that they cannot provide certain Platinum benefits due to the low promotional rate I paid, is borderline ridiculous.

Nice input. Another MGallery property that I shall avoid.

No. I don't think that you need to avoid it. It is rather to get the expectations right. Overall, I think that it was a very nice property. If they could only speedup the check in process, and maybe offer bit more to Le Club Accorhotels Platinum members.

For full disclosure. I got my PLT status through one of the recent promos. I wouldn't have any problem qualifying as I spend more than 300 nights yearly at hotels. It is just very difficult for me to stay at Accor hotels considering what benefits I would receive at Hilton, Hyatt, InterContinental, Marriott & Starwood properties i.e. mostly suites, breakfast/lounge access etc. But, I do understand that these are NOT benefits of the Platinum status.

No. I don't think that you need to avoid it. It is rather to get the expectations right. Overall, I think that it was a very nice property. If they could only speedup the check in process, and maybe offer bit more to Le Club Accorhotels Platinum members.

For full disclosure. I got my PLT status through one of the recent promos. I wouldn't have any problem qualifying as I spend more than 300 nights yearly at hotels. It is just very difficult for me to stay at Accor hotels considering what benefits I would receive at Hilton, Hyatt, InterContinental, Marriott & Starwood properties i.e. mostly suites, breakfast/lounge access etc. But, I do understand that these are NOT benefits of the Platinum status.

Got to agree with you as I class myself as a cheapo stayer. I qualify the minimum 60 nights thru my stay with All Season/Ibis which score me 90% upgrade & recognised. So far 100% success rate with sofitel & Pullman. and 100% failure with MGallery.

Sorry for whining.

I'm considering this hotel for my next stay in May since my usual favorite, the Le Meridien jacked up their prices for that period... go figure why...

Anyway, the Muse seemed to give the best value for that kind of hotels. I guess I will like it as I like those dim-lit hotels, with a trendier edge. But the dusty reports that some of you made kinda make me wonder...

I will probably still give it a try and take some pictures of the room I got and the Plat goodies (fingers crossed).

Thanks for the reviews and pictures! ^

Anyone got an update on how the Muse has been faring lately? Am considering it as a possibility for my stay later this month as I like the overall design & concept of the hotel. But if the perks are non-existent for platinums then I might as well got for other accor properties that are cheaper and get me better recognition.

Anyone got an update on how the Muse has been faring lately? Am considering it as a possibility for my stay later this month as I like the overall design & concept of the hotel. But if the perks are non-existent for platinums then I might as well got for other accor properties that are cheaper and get me better recognition.

I think that you can realistically expect a minor upgrade and a shirt.