Hilton HHonors - Hampton Reservation problem

I've only recently booked Hamptons on-line. On two of the 3 occasions (in last month), I have chosen "non-smoking," (and I have print-outs to show this). On the confirmation page, it has come back asd "Confirmed" Smoking." The first time, I did not notice this, but they were able to change the room upon check-in (but I didn;t het the "Touch"). Second time, called the hotel, was told they would try to change, but couldn't promise it. As it happened, on check-in, they did have NS, and a bag for me.
So, when booking on-line, read your confirmation statement!!
Is this a glitch? Has it happened to anyone else?? I would like to just make the reservation, and be done with it. It does irk me that I have to put this extra effort into their reservation system.

I've had the same thing happen on Hampton and Doubletree reservations. I search for non smoking, I reserve a non smoking, but the emailed confirmation comes back smoking. The problem seems to be intermittant.

I've had the exact same problem recently with Doubletree reservations. I reserved a non-smoking room and the confirmation came back with a code for a non-smoking room, but under preference it said smoking. I called hhonors and they stated that I was booked in a non-smoking room and not to worry. I have not yet stayed in the hotel yet, so I'm hopeful that I will not have any problems.

Have had this happen twice with Hampton res. Made a call to the hotel directly to have them fix. No problem in either case. Glad to hear I am not nuts.

Well, I was almost convinced that it was "just me." Haven't had this problem when booking Hilton, haven't done any of the others.

Thank you for this post. This happened on a reservation I made in May at a HI.
I thought I had gone senile! http://www.flyertalk.com/forum/biggrin.gif