Other Car Rental Programs (ie. Alamo, Enterprise) - Alamo accident - Outchhh!
Oct 4, 11, 6:07 pm
Hired a car in Greece recently, had CDW and had top-up insurance. Unfortunately had an collision (rather nasty one). They gave me a replacement car and I thought "well there goes my £500 excess". At the end of the hire period they said that the car had been a right-off and after plucking a few figures out of the air settled on the fact that they would charge me £3000! thank you very much. *#@**#!! Does this sound right? Surly Collision Damage Waiver covers you for a collision! As much as I could tell it was all to do with the bottom of the car not being covered (what is the value of the bottom of the car!). I would have thought if that was the result of a collision then CDW should cover it. I was late for my flight so had no choice but to go with it. Obviously the hire agreement and additional insurance terms were written in Greek so no chance of understanding them. Anyone any thoughts?
Oct 6, 11, 9:07 am
I see no one responded yet. I guess I would try a few things: call Alamo in the USA and explain what happened and have them investigate. Hopefully you kept all receipts and contract copies. If that fails to get you a refund, try your CC company. If you paid by AMEX or really almost any gold/platinum card, it should have rental car insurance. File a claim with them. If all that fails, I guess you'll be kicking yourself for not refusing to pay, even if it would've meant missing your flight...
Oct 6, 11, 10:35 am
+1 - This will take some serious time. Alamo USA is not Alamo Greece. You should write this up but do two things: 1) Shorten your description to include only exactly what happens; 2) Spell check it (you have tons of typos and someone in Greece reading what you wrote may not be able to figure out what you meant); and 2) attach all of the receipts and your contract in Greek.
Don't wait on filing claims with your US auto insurance if you are covered and it covers Greece. This might not just be your auto policy, but might be through the CC you used to pay for the rental or any trip insurance you might have.