Diamond Dog
Mar 16, 02, 11:16 am
I never have posted positive feedback, usually people post to complain. I have done that frequently, especially about the Seattle Hilton. I was so impressed by the service at the Orlando I thought I would take the time to share.
First off, the property is more family oriented than business oriented. The decor is bright and "fun". Rooms are clean and HUGE. I had a suite and it was almost 700sq ft with refrigerator, kitchen sink, dining table sofa. No high speed internet access but which hotel does?! I got about 43.3 speed on the dialup. Room cost me $120. bucks a night. What a value.
I checked in and usually I do not feel like talking to people or being chatty. The front desk girl's name was Michelle and she is from Cameroon, Africa. She was so friendly and put me on the top floor. I dont think a lot of properties reeally upgrade you, I think they just put you in better locations. She alsways refered to me as "Mr. XXXX" and she tried very hard to engage in pleasant conversation. She was so nice, I gave in and actually enjoyed talking to her.
I shortened my stay from 4 days to 2 and was given 4 coupons anyway for the FULL American breakfast. Not the continental. I never used them however http://www.flyertalk.com/forum/frown.gif I don't know why all of you make such a big deal about getting a free CONTINENTAL breakfast all the time on this board. A Continental breakfast is really nothing to get excited over, but thats another issue.
You get turn down service every night and bottle of weater every night deliverd to you.
From that point forward, whenever I would walk through the door, someone would always greet me by my name "Mr. XXXX" I can only compare it to the Ritz Carlton! It was weird but very nice.
If I was waiting for someone in the lobby and they saw that I was standing around too long, someone would come up to me and try and anticipate my need and help. "Do you need directions?" "Do you need transportation" "Is there anything you need?"
My phone went out when I checked in, somebody came up to fix it and I got a call later on by guest services to maks sure I was satisfied.
People are all friendly and smiling. Even the house keepers make an effort to say Hi when you pass them in the hall.
I stay at a lot of Hiltons and this one should give lessons to the other ones. In fact just down the street is the Orlando Hilton and I do not feel the service is good there at all.
I know good service is possible at all the HIlton properties, i just can't figure out why every expereince at every Hilton isnt more like this!
First off, the property is more family oriented than business oriented. The decor is bright and "fun". Rooms are clean and HUGE. I had a suite and it was almost 700sq ft with refrigerator, kitchen sink, dining table sofa. No high speed internet access but which hotel does?! I got about 43.3 speed on the dialup. Room cost me $120. bucks a night. What a value.
I checked in and usually I do not feel like talking to people or being chatty. The front desk girl's name was Michelle and she is from Cameroon, Africa. She was so friendly and put me on the top floor. I dont think a lot of properties reeally upgrade you, I think they just put you in better locations. She alsways refered to me as "Mr. XXXX" and she tried very hard to engage in pleasant conversation. She was so nice, I gave in and actually enjoyed talking to her.
I shortened my stay from 4 days to 2 and was given 4 coupons anyway for the FULL American breakfast. Not the continental. I never used them however http://www.flyertalk.com/forum/frown.gif I don't know why all of you make such a big deal about getting a free CONTINENTAL breakfast all the time on this board. A Continental breakfast is really nothing to get excited over, but thats another issue.
You get turn down service every night and bottle of weater every night deliverd to you.
From that point forward, whenever I would walk through the door, someone would always greet me by my name "Mr. XXXX" I can only compare it to the Ritz Carlton! It was weird but very nice.
If I was waiting for someone in the lobby and they saw that I was standing around too long, someone would come up to me and try and anticipate my need and help. "Do you need directions?" "Do you need transportation" "Is there anything you need?"
My phone went out when I checked in, somebody came up to fix it and I got a call later on by guest services to maks sure I was satisfied.
People are all friendly and smiling. Even the house keepers make an effort to say Hi when you pass them in the hall.
I stay at a lot of Hiltons and this one should give lessons to the other ones. In fact just down the street is the Orlando Hilton and I do not feel the service is good there at all.
I know good service is possible at all the HIlton properties, i just can't figure out why every expereince at every Hilton isnt more like this!