Other European Frequent Flyer Programs - Compensation for delay/rerouting on Jat Airways (EU261/2004 not applying ?)

Hello,

I have a question regarding a situation on a TIV-BEG-CDG travel with Jat Airways.

My TIV-BEG segment got delayed for several hours (>3hrs), which made me miss my connection in BEG to CDG. The afternoon flight for CDG was full and Jat Airways offered me in the begining to rebook me on OK flights (BEG-PRG-CDG) the day after (without hotel/meal compensation !), but after arguing a bit, they finally rebooked me on AZ flights (BEG-FCO-CDG).

I ended up landing in CDG around 23h57 instead of 12h40, and I was wondering what kind of compensation I can get from Jat Airways.

I understand that EU261/2004 compensation is not applicable as :
- Jat Airways is not an airline based in a State member of EU (Serbia) ;
- the travel starts from Montenegro/Serbia which not a State member of EU.

Is there anything I can do to get some compensation ?

Thanks in advance for your help. Brgds,

Hello,

I have a question regarding a situation on a TIV-BEG-CDG travel with Jat Airways.

My TIV-BEG segment got delayed for several hours (>3hrs), which made me miss my connection in BEG to CDG. The afternoon flight for CDG was full and Jat Airways offered me in the begining to rebook me on OK flights (BEG-PRG-CDG) the day after (without hotel/meal compensation !), but after arguing a bit, they finally rebooked me on AZ flights (BEG-FCO-CDG).

I ended up landing in CDG around 23h57 instead of 12h40, and I was wondering what kind of compensation I can get from Jat Airways.

I understand that EU261/2004 compensation is not applicable as :
- Jat Airways is not an airline based in a State member of EU (Serbia) ;
- the travel starts from Montenegro/Serbia which not a State member of EU.

Is there anything I can do to get some compensation ?

Thanks in advance for your help. Brgds,
Have you tried writing to Customer Relations? They might offer you a goodwill gesture. And it also depends on the cause of the TIV-BEG delay, if weather, I think it's out of their control...

Have you tried writing to Customer Relations? They might offer you a goodwill gesture. And it also depends on the cause of the TIV-BEG delay, if weather, I think it's out of their control...

I've filed a complaint but no answer as of now.
And the TIV-BEG flight was delayed for technical/operational reasons, so airline responsability.

Thanks for your input i'll try to contact them again.

Thanks for your input I'll try to contact them again.

Don't hold your breath.:D

I was one of their most frequent flyers for two years.

I did, TIV (or Podgorica)-BEG-ATH and return, 84 times on full flexible J during that time (336 flights and I still remember every single one :().

Never got a reply from their customer service for incidents that I had with them.

I never tried though for an EU compensation. I think that you are entitled as your flight was to an EU airport.

I never tried though for an EU compensation. I think that you are entitled as your flight was to an EU airport.

No, it only applies when flying FROM airports in the EU.