Sep 5, 11, 2:03 pm
Recently, we were given an obviously smoking room (matches on the table, ashtray) during our stay at the Novotel Freiburg (Breisgau), Germany. Luckily, the smoking smell was almost not to be recognized. I just checked again, I can't find any "non smoking room" box to tick, when booking an Accor-room on any Accor-website. Just a "100% non smoking hotel" may be selected, but this would leave out any non 100%-free-hotel. Am I blind or has Accor forgotten about this booking issue? Of course, during check-in one should be asked as well, but being more regular at IHG-hotels (my IHG profile is preselected to non-smoking rooms) I did not even notice that we had not been asked, if a smoking-room would be ok. So is the only way out to mention during check-in "please, only a non-smoking room" (if one is still available)?