Hilton HHonors - Hilton Munich Park hotel

I am a Hilton Diamond member and have never redeemed points. So forgive my ignorance. I will be staying at The Hilton Munich Park Hilton at the beginning of Ocotober. I have reserved 3 rooms to accomodate my family. If available will they upgrade all 3 rooms or only mine?

How is the hotel since the renovation I read about on the web site? How are the staff?

Thanks

Stayed there in April on an award. I had also been there before the renovation.

It was nice, and the location is beautiful. The rooms seemed (to me) to be about as they were before the renovation.

I did get an upgrade (I'm Gold), but had to surrender one of the "upgrade certificates". Apparently the desk clerk was unaware of the "automatic" upgrade rule for Gold/Diamond VIPs, or wasn't aware it applied to award stays as well as paid stays. I had an extra certificate with me, so it didn't bother me.

Other than that, the staff was great! The lounge is also nice - pleasant view plus breakfast and free beverages and snacks in the evening.

All in all, I'd definitely recommend it, and would probably stay there again next time I'm in the area.

Sorry, I can't answer your question about whether all three rooms would upgrade.

[This message has been edited by Counsellor (edited 07-08-2001).]

Beginning of October... makes me think of the Oktoberfest... if you're staying during that time, I would forget about it. Many of the premium rooms will be booked already (and being paid for) - so the amount of upgrades will be low.
Just my thoughts... anyways, GOOD LUCK! It does not hurt to try. http://www.flyertalk.com/forum/smile.gif

Nice property in a quiet enclave away from the hustle of the city. On weekends, the public transit bus does not do its run through this mainly office district [stop is across from hotel], so it is a 5-minute walk to either a bus or tram stop. As a Gold, I was not upgraded to an Executive Floor room, nor offered any breakfast vouchers though.

Stayed there late October last year.
Nice Hotel. As Gold VIP, I was upgraded to a larger room on Executive floor with lounge access.
Separate Check-in on the 16th floor for Gold VIPs and above.

enjoy!

AndrewM

I stayed at the Berlin Hilton last week. I was traveling with the boss and he was upgraded along with me. We didn't have to ask, it was all cleared ahead of time. Perhaps this will work in Munich as well. Good luck.

I stayed there in August '99 for the total solar eclipse. Unfortunately, clouds obscured the sun at the last minute.

Renovations had closed the exec. floor and lounge. We received nothing for being gold and we were overcharged for breakfast. Also, I had to prove the rate I had reserved, which was one of those world-of-savings things that I think they still run. I also got cheated out of some points, but I can't remember the details.

Hhonors customer service did respond to my complaints with some bonus points.

All that said, I might stay there again just for the location. It is quiet, yet there are a few very nice restaurants within walking distance. Also, there is a very nice beer garden a short walk away in the park.

I just got back from my stay at the Hilton Munich Park. I had 3 rooms paid for with points. They upgraded us all to the business floor. They also have an executive floor. I am not sure what the difference was. The business floor was the top guest floor in this hotel. The rooms were quite large and were nicely decorated. Even numbered rooms have the better view. The staff was very helpful and accomodating. The lounge was very pleasant. Continental breakfast was complimentary, though you could order from a menu for hot american food items if you would like. This was a good deal considering you are only paying for the hot food items, and not all the extras. After traveling through Europe for 2 weeks we ended our trip in Munich for Oktoberfest. I needed some pancakes and syrup. Two orders of pancakes and two orders of bacon was 11 Euros. Not a bad deal considering it was served to me with linen table cloths and napkins in the lounge. The lounge was really great. I would highly recomend booking a business floor if you aren't statused with Hilton. The free bottles of Evian and "Coke Light" made it worth it's benefit. The first night they left a fruit basket and a tray of chocolates with a large bottle of Evian on the coffee table in each room. I am diamond but really didn't expect such good treatment for all three rooms. I would definitly staff here again. I don't know what it looked like before the renovation but it seemed new and well maintained to me.


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Rachel
CO - Platinum
Hilton - Diamond
SPG - Platinum

Good to know you enjoyed your stay here in Munich http://www.flyertalk.com/forum/smile.gif

I also had a great experience there last December. I got a special weekend rate on the executive floor where the lounge is located. Great breakfest buffet and snacks; great staff; and great location. Tram was a short walk (5 mins. maybe) and it ran well after midnight. I wouldn't hesitate to stay there agian.

I'm staying at the Park Hilton in Munich and get into MUC at about 22:30 in the evening. I was hoping to take the S-Bahn into town and then find a cab to take me the rest of the way - does anybody have any suggestions as to where would be the best place to alight and find a taxi? Alternatively, any other suggestions as to how to get to the hotel?

Thanks,

David

David - the S-Bahn to/from the airport basically runs all night long, so you should not have any problems to get into the city.

With regards to getting a taxicab for the last portion to the hotel (rather than taking the Strassenbahn) - they are readily avaiable at most S-Bahn and U-Bahn stations in the city center...

Another alternative is to take an airline bus from MUC to the train station (hauptbahnof?). I think it cost 8-10 dollars or marks, can't remember. Of course its Euros now. This was recommended to me by a local because its a little bit quicker and easier if you have luggage. I think they call it the Lufthansa bus but anyone can take it. A cab from the airport would be expensive--at least $60. The trainstation is centrally located and a cab to the park would be minimal.

I did travel on teh U-bahn in Munich and found it easy to use, clean, etc.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rcs85551:
With regards to getting a taxicab for the last portion to the hotel (rather than taking the Strassenbahn) - they are readily avaiable at most S-Bahn and U-Bahn stations in the city center...</font>

Thanks for the information. Which S-Bahn station would you recommend going to? Isartor and Rosenheimerplatz seem to be the ones closest to the Englischer Garten where the hotel is located.

If you get off at Rosenheimerplatz you come out virtually on top of the City Hilton. I am sure that there are cabs there that you could take. And if there aren't I'm sure the hotel would oblige and call you one to get you to their sister hotel.

I am not sure where the taxi rank is at Isartor. Part of that area is a pedestrian area and the other is a busy ring road...Rosenheimerplatz might be the better choice.

I will like to check late morning (if possible) at the Hilton Munich Park Hotel next weekend - I have already indicated so, when I booked through central Hilton reservations. I would like to make the request directly to the hotel - I wonder if anyone knows the email address of the manager (or someone else who can deal with the request).

What is the most practical and cost-effective way of going between MUC and the Munich Park Hotel, with 2 pieces of baggage? If I take a taxi, what are the rates?

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/114)

Take the train to Ostbahnhof (S8 NOT 51) and take a cab from there. Taxi from MUC will be in the range of 70 Euro, cab from Ostbahnhof 15 Euro plus about 9 Euro for the train (and can well be faster)

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/114)

Take the train to Ostbahnhof (S8 NOT 51) and take a cab from there. Taxi from MUC will be in the range of 70 Euro, cab from Ostbahnhof 15 Euro plus about 9 Euro for the train (and can well be faster)

I managed to find a website that provides MUC airport transfer service to city centre hotels for approx EUR 63. Have not tried it yet my trip is only in April.
Have anyone used this service before ? Before is the website link :

http://www.a-t-s.net/default.asp?id_lang=1&id_partner=6947&id_country=49

My company uses this taxi service to shuttle from MUC.

What is the most practical and cost-effective way of going between MUC and the Munich Park Hotel, with 2 pieces of baggage? If I take a taxi, what are the rates?

take the local train leaving from munich airport line S8 and go to Ostbahnhof (railwaystation east), there you change to MetroBus 54 gett off at stop Tucherpark the whole trip takes 1 hour 2 minutes, cost for a single ticket 8.80 Euros. If you buy a one day ticket, you are entiteld to unlimited use of public transport in Munich that day. You can check trip details at this website, available in German, English, French and Italian:
http://www.mvv-muenchen.de/de/home/fahrgastinformation/efa/fahrtauskunft/index.html

Here’s a short report about my recent trip to the Hilton Munich Park. After checking-out at the Hilton Munich City (see my separate trip report) we drove to the Hilton Munich Park (HHonors Category 4), Am Tucherpark 7, 80538 Munich, Tel: +49-89-38450, Fax: +49-89-38452588. Upon arrival, we were greeted by a bellman who offered assistance with our bags. After approaching the Front Desk, we were also greeted by the Front Desk agent. A few minutes later the agent handed us our room keys and apologized that she was not able to offer a complimentary upgrade, due to a fully booked hotel.

As I knew from other fellow FT’ers the Hilton Munich Park often doesn’t comply with the HHonors T&C by not providing upgrades to Gold and Diamonds.

In my room (no welcome note, no water, no VIP amenity), I took my laptop and checked the hotels availability online on www.hilton.com. As I assumed, there were still two Executive Rooms available at this time. To verify this information I also called International Reservation Desk and asked for two Executive Rooms. The agent also confirmed that there were still two Executive Rooms available.

So I went back to the Front Desk and asked the agent for what reason she couldn’t provide an upgrade. Once more she replied that the hotel is almost sold out and there are no more rooms available on their Executive Floor. I told her about the posts here on FT, my online check and my phone call with International Reservations. I placed my cell phone on the Front Desk, pushed redial and asked her to talk to her colleague to verify my information. Of course, she refused to accept my offer. Instead she went back on her computer to check the inventory again. After a few seconds she found one last room on the Executive Floor but mentioned it would be a small room, actually for single use only, but she’ll be happy to offer me this room. As I was travelling with my colleague (also Gold VIP) this last single room didn’t solve our problem completely, so I declined her offer. Also I knew, that the agent still was not telling the truth, as International Reservation confirmed two vacant Executive Rooms a few minutes ago. In addition to this, I have never ever been assigned a Single Room. Instead I always got a King Size room for single use. This morning I called Hilton Munich’s Reservation Department and asked expressly for a single room at the Hilton Munich Park. I wasn’t surprised, when the friendly agent told me, that the Hilton Munich Park does not have single rooms but she can offer me a regular King Size room for single use!

It’s not the declined upgrade what made me so angry, it’s the agents arrogance and disrespectful behaviour she treats customers with. This morning I wrote an email to the GM, who is also GM of the Hilton Munich City. Will report back if I receive a reply.

I recommend to stay away from this property and book the Hilton Munich City instead. Always very helpful and very friendly staff.

Here’s a short report about my recent trip to the Hilton Munich Park. After checking-out at the Hilton Munich City (see my separate trip report – to be added asap) we drove to the Hilton Munich Park (HHonors Category 4), Am Tucherpark 7, 80538 Munich, Tel: +49-89-38450, Fax: +49-89-38452588. Upon arrival, we were greeted by a bellman who offered assistance with our bags. After approaching the Front Desk, we were also greeted by the Front Desk agent. A few minutes later the agent handed us our room keys and apologized that she was not able to offer a complimentary upgrade, due to a fully booked hotel.

As I knew from other fellow FT’ers the Hilton Munich Park often doesn’t comply with the HHonors T&C by not providing upgrades to Gold and Diamonds.

In my room (no welcome note, no water, no VIP amenity), I took my laptop and checked the hotels availability online on www.hilton.com. As I assumed, there were still two Executive Rooms available at this time. To verify this information I also called International Reservation Desk and asked for two Executive Rooms. The agent also confirmed that there were still two Executive Rooms available.

So I went back to the Front Desk and asked the agent for what reason she couldn’t provide an upgrade. Once more she replied that the hotel is almost sold out and there are no more rooms available on their Executive Floor. I told her about the posts here on FT, my online check and my phone call with International Reservations. I placed my cell phone on the Front Desk, pushed redial and asked her to talk to her colleague to verify my information. Of course, she refused to accept my offer. Instead she went back on her computer to check the inventory again. After a few seconds she found one last room on the Executive Floor but mentioned it would be a small room, actually for single use only, but she’ll be happy to offer me this room. As I was travelling with my colleague (also Gold VIP) this last single room didn’t solve our problem completely, so I declined her offer. Also I knew, that the agent still was not telling the truth, as International Reservation confirmed two vacant Executive Rooms a few minutes ago. In addition to this, I have never ever been assigned a Single Room. Instead I always got a King Size room for single use. This morning I called Hilton Munich’s Reservation Department and asked expressly for a single room at the Hilton Munich Park. I wasn’t surprised, when the friendly agent told me, that the Hilton Munich Park does not have single rooms but she can offer me a regular King Size room for single use!

It’s not the declined upgrade what made me so angry, it’s the agents arrogance and disrespectful behaviour she treats customers with. This morning I wrote an email to the GM, who is also GM of the Hilton Munich City. Will report back if I receive a reply.

I recommend to stay away from this property and book the Hilton Munich City instead. Always very helpful and very friendly staff.

:confused: other than the fact that NEITHER golds nor diamonds get guaranteed upgrades to the exec. floor and golds don't even get guaranteed lounge access you did a fabulous job :rolleyes:

I am surprised they offered you the upgrade after you made such a ridiculous scene. Poor girl at the front desk!

Btw. this is a very nice hotel and I stayed there a few times ... if you ask nicely at check-in they might even upgrade you.

I don't know what to say......:o
I have stayed there 3 times in the last six months and I was always given lounge access..... and never had to ask for it
I have gold status.
I guess it just depends on occupancy levels.
BTW everyone was terribly polite.
Go figure.

Here’s a short report about my recent trip to the Hilton Munich Park. After checking-out at the Hilton Munich City (see my separate trip report) we drove to the Hilton Munich Park (HHonors Category 4), Am Tucherpark 7, 80538 Munich, Tel: +49-89-38450, Fax: +49-89-38452588. Upon arrival, we were greeted by a bellman who offered assistance with our bags. After approaching the Front Desk, we were also greeted by the Front Desk agent. A few minutes later the agent handed us our room keys and apologized that she was not able to offer a complimentary upgrade, due to a fully booked hotel.

As I knew from other fellow FT’ers the Hilton Munich Park often doesn’t comply with the HHonors T&C by not providing upgrades to Gold and Diamonds.

In my room (no welcome note, no water, no VIP amenity), I took my laptop and checked the hotels availability online on www.hilton.com. As I assumed, there were still two Executive Rooms available at this time. To verify this information I also called International Reservation Desk and asked for two Executive Rooms. The agent also confirmed that there were still two Executive Rooms available.

So I went back to the Front Desk and asked the agent for what reason she couldn’t provide an upgrade. Once more she replied that the hotel is almost sold out and there are no more rooms available on their Executive Floor. I told her about the posts here on FT, my online check and my phone call with International Reservations. I placed my cell phone on the Front Desk, pushed redial and asked her to talk to her colleague to verify my information. Of course, she refused to accept my offer. Instead she went back on her computer to check the inventory again. After a few seconds she found one last room on the Executive Floor but mentioned it would be a small room, actually for single use only, but she’ll be happy to offer me this room. As I was travelling with my colleague (also Gold VIP) this last single room didn’t solve our problem completely, so I declined her offer. Also I knew, that the agent still was not telling the truth, as International Reservation confirmed two vacant Executive Rooms a few minutes ago. In addition to this, I have never ever been assigned a Single Room. Instead I always got a King Size room for single use. This morning I called Hilton Munich’s Reservation Department and asked expressly for a single room at the Hilton Munich Park. I wasn’t surprised, when the friendly agent told me, that the Hilton Munich Park does not have single rooms but she can offer me a regular King Size room for single use!

It’s not the declined upgrade what made me so angry, it’s the agents arrogance and disrespectful behaviour she treats customers with. This morning I wrote an email to the GM, who is also GM of the Hilton Munich City. Will report back if I receive a reply.

I recommend to stay away from this property and book the Hilton Munich City instead. Always very helpful and very friendly staff.
thanks for this headsup. i was going to do a 4 night reward stay but have changed my mind after reading your post.