jan_az
Aug 17, 01, 11:10 pm
Have been Diamond for many yrs and never failed to get upgrades, etc and bkst
Last nite had a reservation for 2 rooms at the Doubletree Tucson Reid Park. Get there and am told that they are on 2 different floors. Thinking its because they only upgraded one room, I ask which one is the upgraded and can I downgrade it. Oh- they are both 'upgraded". Then say OK - give me two on same floor - dont really care - one nite only - its (9:30pm and we will be out of there by 7:30 am. first she says we're sold out. Then she says , oh no - I have two rooms near each other on the 8th floor but those are $20 nite more. Semi - politely I say- Excuse me? ( I had spent the day moving my did into the dorm so was tired and cranky http://www.flyertalk.com/forum/smile.gif She says each room will be $20 more. Me again - excuse me - does the reservation show Diamond - oh yes - buts is $20 more a nite each room. finally had to get the manager who agreed ONLY because it was a one nite stay to put us into these , obviously empty rooms. Then she tells me there is $1.10/day charge to have the phone turned on. I said don;t turn them on. she say OK. charged me $1.10 on each room anyway
Oh well - one bad experience in hundreds of stays wont keep me away, did give me bkst coupons without my asking though
Janet
Last nite had a reservation for 2 rooms at the Doubletree Tucson Reid Park. Get there and am told that they are on 2 different floors. Thinking its because they only upgraded one room, I ask which one is the upgraded and can I downgrade it. Oh- they are both 'upgraded". Then say OK - give me two on same floor - dont really care - one nite only - its (9:30pm and we will be out of there by 7:30 am. first she says we're sold out. Then she says , oh no - I have two rooms near each other on the 8th floor but those are $20 nite more. Semi - politely I say- Excuse me? ( I had spent the day moving my did into the dorm so was tired and cranky http://www.flyertalk.com/forum/smile.gif She says each room will be $20 more. Me again - excuse me - does the reservation show Diamond - oh yes - buts is $20 more a nite each room. finally had to get the manager who agreed ONLY because it was a one nite stay to put us into these , obviously empty rooms. Then she tells me there is $1.10/day charge to have the phone turned on. I said don;t turn them on. she say OK. charged me $1.10 on each room anyway
Oh well - one bad experience in hundreds of stays wont keep me away, did give me bkst coupons without my asking though
Janet