tph4
Jun 21, 01, 1:50 pm
We had an awful experience at this hotel. I am sending this letter in. Anyone know who the best person to send it to. Any suggestions, thanks
June 10, 2001
Hilton Hotels
Patrick Higgins
Sacramento, Ca.
Dear ,
I am writing to express my disappointment with Doubletree Park Place in Minneapolis. As a Hilton HHonors Gold member I have always been extremely happy with all the properties in the Hilton Family. However, this hotel is a disgrace to the Hilton family. I recommended this hotel to my mother-in-law and sister-in-law knowing that we would be spending in excess of two thousand dollars between us.
The problems began when my sister-in-law and mother-in-law made their reservations. Despite the fact the AAA rate was available for the first three nights of their stay they were told that they could not combine this rate with a more expensive rate that was in place for the last several nights of their stay. I have never heard of such a ludicrous policy. Then, our flight was delayed and we called the hotel and asked that a message be left for my sister-in-law who would be arriving soon. This message was never given to her so she waited several hours for us to arrive.
When we arrived the front desk clerk checked us into a room with two double beds. I informed the clerk that we had reserved a non-smoking room with a king-size bed. The clerk promptly sent us up to a beautiful smoking room that reeked of smoke. Due to my asthma this was not acceptable. We requested a similar room and were put in the one of the tiniest rooms I have ever seen. I called and asked if there were any rooms that were slightly larger. We were then, placed in a one bed room suite that had a large water stain on the ceiling and pieces of paneling missing from the bottom of the bathroom door. The entire corridor outside the room smelled like body odor. However, at this point we gave up and decided to stay in this room. Our experience was not an isolated incident as my sister-in-law was placed in a room with a king size bed despite having a reservation for a room with a double bed and my mother-in-law found a pair of woman’s underwear under their bedspread. The maids never even replenished the soap or shampoo in our room. Then, the last night we did not have any hot water in our room. We called for maintenance and were informed that at 10:30 every night timer shut off the hot water. About thirty minutes later we were told it was fixed but five minutes later the hot water ran out again. Unbelievably these issues were just the most glaring examples of the problems we encountered throughout our stay as our stay was riddled with problems.
We were very disappointed and will not be returning to this Doubletree and are questioning our decision to stay at the Hilton properties that we have reserved for the rest of the summer. This experience had made us question the entire Hilton chain.
Sincerely,
Patrick Higgins
June 10, 2001
Hilton Hotels
Patrick Higgins
Sacramento, Ca.
Dear ,
I am writing to express my disappointment with Doubletree Park Place in Minneapolis. As a Hilton HHonors Gold member I have always been extremely happy with all the properties in the Hilton Family. However, this hotel is a disgrace to the Hilton family. I recommended this hotel to my mother-in-law and sister-in-law knowing that we would be spending in excess of two thousand dollars between us.
The problems began when my sister-in-law and mother-in-law made their reservations. Despite the fact the AAA rate was available for the first three nights of their stay they were told that they could not combine this rate with a more expensive rate that was in place for the last several nights of their stay. I have never heard of such a ludicrous policy. Then, our flight was delayed and we called the hotel and asked that a message be left for my sister-in-law who would be arriving soon. This message was never given to her so she waited several hours for us to arrive.
When we arrived the front desk clerk checked us into a room with two double beds. I informed the clerk that we had reserved a non-smoking room with a king-size bed. The clerk promptly sent us up to a beautiful smoking room that reeked of smoke. Due to my asthma this was not acceptable. We requested a similar room and were put in the one of the tiniest rooms I have ever seen. I called and asked if there were any rooms that were slightly larger. We were then, placed in a one bed room suite that had a large water stain on the ceiling and pieces of paneling missing from the bottom of the bathroom door. The entire corridor outside the room smelled like body odor. However, at this point we gave up and decided to stay in this room. Our experience was not an isolated incident as my sister-in-law was placed in a room with a king size bed despite having a reservation for a room with a double bed and my mother-in-law found a pair of woman’s underwear under their bedspread. The maids never even replenished the soap or shampoo in our room. Then, the last night we did not have any hot water in our room. We called for maintenance and were informed that at 10:30 every night timer shut off the hot water. About thirty minutes later we were told it was fixed but five minutes later the hot water ran out again. Unbelievably these issues were just the most glaring examples of the problems we encountered throughout our stay as our stay was riddled with problems.
We were very disappointed and will not be returning to this Doubletree and are questioning our decision to stay at the Hilton properties that we have reserved for the rest of the summer. This experience had made us question the entire Hilton chain.
Sincerely,
Patrick Higgins