Group and Event Travel Planning - Earning Hilton HHonors Points and/or Credit for Reserving Multiple Rooms

Does anyone know what the HHonors points policy is on multiple rooms?

If I book and pay for two rooms for simultaneous stays, do I get all points for both? (One booking option is one room for me, one for an associate. Another option is I book and pay for both rooms, but my 2 associates actually stay in them, I don't.)

Anyone know how Hilton officially views this?

Thanks.

They give you points for the Dollars you spend on one room. The other room will get you no points per HH rules and conditions.

A suggestion is to put all extra charges: telephone, room service, laundry, resturants on your room to maximize points.

Jay

If you ask nicely at check-out they will sometimes transfer ALL charges (inc accom) onto one bill and give you points for all charges.

However, this will count as only one room for number of nights/stays.

I have done this occassionally and it really depends on what mood check-out are in.

The alternative is do as above, but ensure reception DO NOT enter your HH number, therefore your miles will not be automatically credited. Then when your credit card statement comes through fax it to your Hilton Service Centre asking for the miles.
MF

FYI-

I paid for both rooms on one room's bill, and lo and behold, the Hilton website (Freddie winner) shows that I got double points for the full amount.

NJD: SSShhhhhhhhh!

Oh yeah, sorry, I was mistaken, I didn't get away with anything at all. Never mind.

[This message has been edited by NJDavid (edited 01-30-99).]

If I've booked 2 rooms under my name, can I get credit for both room charges?

And does that mean 1 airline bonus or 2?

I'm a bit dumbfounded at this one.

Thanks for your help.

I didn't get it in Cancun.

Greetings all. Beginning April 3, 2000, you can earn HHonors Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charged on both rooms.

Bonuses issued on Base points or total folio charges, including VIP tier bonuses and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms.

For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned.

Hope that helps!

Best regards,

Adam

great and fast information from our OMNI-prize winner Adam Burke (last summer 99, together with MJW). Thank you.

This question has probably been posed several times, but I'm new to the program so forgive my ignorance. Here is my situation:

I'm a new HHonors member, and I'd like to get as many points as possible (obviously). I am staying at a Hampton Inn later this month with family for a wedding. I've got a room reserved for myself (and guest) and one for my brother (and guest). I may be adding a third room for another family member as well. If I book all of these rooms under my HHonors # and pay for all of them with my own credit card, will I get the points for every room? Or is it only rooms that I stay in personally? I'm sure this situation comes up fairly often with conventions and meetings and such, so I'm curious how to handle it.

Any info you guys can provide me with would be great. Thanks in advance!

Matt

From the HHonors web site FAQs (http://www.hilton.com/hhonors/faqs.html#5):
You may "earn Base point credit for up to two rooms per stay in U.S. hotels only, if all eligible charges are paid together on one folio. This applies to Base points, tier bonuses on Base points (15%, 25% or 50% depending on member tier), and to double or triple Base point promotions only. Partner bonuses and bonus points awarded on a per-stay basis will not be doubled, and only one mileage credit will be earned. Please keep in mind that you will receive only one stay credit or credit toward VIP tier."

And welcome to the Board, mattyg30!

The one folio point is critical. I reserved a couple of rooms but got separate folios due to different rates. I was not a full-fledged FlyerTalker then and ignorant in the many ways of maximizing points and I lost out big time. Make sure you discuss this with the desk before you check out.

Thanks for the info guys.. I'll make sure its all on one folio. As it turns out it looks like I only need two rooms now anyway, so it worked itself out. Good to know for the future tho. Thanks again!

Sorry to post a topic that has probably been discussed but since we are rehashing old topics, I'd appreciate advice from the more experienced:

I'm staying at the Glasgow Hilton in two weeks and have already secured my upgrade but since it is an 8 day stay, I want to ensure that I get the points for it. Problem is, due to internal budgeting issues, my colleague who I'm sharing the room with must pay for the charges. I read the rules and it states you have to be the one paying OR directly billed...either way I don't qualify. Thing is, I've stayed at Hiltons where I didn't necessarily pay - either my family or girlfriend did- did I just get lucky?

Thanks in advance!

[This message has been edited by alexlin8 (edited 04-10-2001).]

[This message has been edited by alexlin8 (edited 04-10-2001).]

What is the max number of rooms that I can earn points on for the same visit? I will be traveling to New York with family and was considering putting all of the rooms on one folio in order to earn the points.

Also, if I do so, as a Gold member, will all rooms be entitled to an ugrade and access to the executive lounge?

Thanks.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TheDude:
What is the max number of rooms that I can earn points on for the same visit?</font>

Two rooms, provided that both of them are on the same folio.

How does this get credited? Specifically I will be booking and paying for 3, 5, 5 and 1 rooms on consecutive nights in the same property. How does this get credited towards number of stays and nights?

Thanks,
S.

If you can get it all on one bill, you should be able to get points credit for all the charges. You will only get one stay credit for the length of the stay.

There may be a limit to the number of rooms this will work for.

Charles

And I think that number is two...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by svpii:
And I think that number is two... </font>

Yes, that is what I was told when I reserved 3 rooms at a Hampton Inn one time. We wound up not going on that trip, so I do not know what the results would have been for sure.

SBM - Let us know how it goes, and what you have to do to get credit for the additional room(s). I'll be doing this in Feb!

Wouldn't you only receive one night's stay credit since all nights are consecutive? And I believe you can only receive points for a max of two rooms on the same portfolio.

If you were to pay for the 2nd and 4th nights and let another member of your party pay for the 1st and 3rd nights, you both should at least receive 2 stay credits.

I've neglected to get multiple rooms on one portfolio before and HHonors CS was good about crediting the points for 2 rooms after I faxed in the final room statements showing the rooms were under my name.

Good Luck

An interesting twist on the whole thing...

I called HH and they confirmed that it would be 1 Stay/night per actual night, and a max of 2 rooms/portfolio. But because of the quirky way the Flamingo makes reservations, each room is on a seperate reservation/portfolio. I'll have 5 different charges on my AMEX (actually 10, since they charge the first night when you book and the balance when you leave).

I'll let you know how it turns out.

When you check out, have them transfer the charges for the different rooms on to your room.

I paid for 4 rooms one time, and I did get points that reflected the total charge. (I've done it a few other times with 2 rooms, but since we know that is supposedly possible, I thought the 4 room stay was of note.) Not counted as multiple stays/nights, but we're talking about points here.

How this works could very well vary by location. The 4 room stay was at the Hilton Brussels, so there may be different computer systems that handle things differently.

Oh ... one more thing ...

I've reserved and paid for two rooms before, where both rooms were in my name, and there were separate folios, both to the same credit card, both with my name and HH number associated with them.

And I only got credit for one of the rooms.

Maybe I could have sent something in to HH to get the credit, but to be honest I haven't figured out what to do with all of the HH points that I already have ...

Okay, so I'm confused here (forgive me for being a little slow today)

Should I have the entire balance from the second room transferred to my room balance? ...therefore, one charge on my card, one week worth of stays (my own), but double the amount of points?

OR, should I simply pay for the second room -- I would assume I'd still same amount of points as above, and MAYBE I'd get the 2 sets of stays/nights?

Thanks guys in advance-

Just my experience ...

If you have your name and HH number on multiple rooms, and pay for them individually on your charge card ... then you will only get points from one of the rooms. (Contacting HH with receipts, they might make adjustments, but I'm not enough of a points junkie to pursue.)

If, when checking out, you have them transfer the charges for the other rooms to your bill, then the points post automatically. (In my experience, it hasn't mattered whether or not your name is on the other rooms. Just make sure that your name and HH is on the room that they transfer the charges to, of course.)

This is very timely, as I just made reservations for 2 rooms at the Doubletree San Diego Mission Valley. But:

- as HH Gold, can I get both rooms upgraded?
- can we get comp breakfasts for all of us?

Yes, confusing. I have had this problem before and have been cheated out of many miles and points accordingly.

One idea is to use different numbers, i.e. get a number for your spouse, child, etc.
As for upgrades, they seem to keep people together, so if you request rooms on the same floor, etc., that should work. Otherwise, you are running all over the hotel to meet up, been there, done that.

------------------
MD
AA PLT,1 MLN Miles+
Hilton Gold
Sheraton Gold

Hi--I know this has been covered before, but couldn't find on a search.
Whats the policy for giving credit when we book 2 rooms. We have a mutual fund account, but Mr. luv2go name always comes up when we book the stay and give HHonors #.
We just had a stay at HHV, and had 2 rooms; one for us and one connecting (booked on same res) for kids and grandma--only one room's worth of charges is showing up on account activity. I would only expect to get credit for 1 stay towards status, but would certainly want credit for the room rate and charges posted to other room. Anyone know the rules? Also we stayed 3 nights--do we get credit for 3 nights stay or 6 nights (3 nights x 2 rooms) Thanks!!

I ran into this once quite a while ago; unfortunately I didn't read the rules and when I realized why I didn't get credit for the second room I couldn't convince Hilton Honors to make an exception and give me credit for the second room. The key is that both rooms MUST be on the same folio.

From the Hilton Honors Terms and Conditions (http://www.hilton.com/en/hhonors/terms.jhtml):

4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned.

One thing I find interesting is that the rules clearly state that (as long as everything is on one folio) you get point credit for both rooms (including elite bonuses) and you get only one stay credit but the T&C's don't address room night credit.

If your charges were on two folios (as I suspect they are) then try calling HHonors and see if they will give you credit for the second room. Good luck -- I couldn't get them to budge but these days times are a bit different and maybe you can get the credit.

Having been unsucessful in locating the answer on the Hilton website, I was wondering if any of you HHonors gurus knew if one could earn points for multiple rooms, and if so, how many rooms.

On a recent stay in New York, I paid for 3 rooms, my name was on all three folios. One room was mine, the other 2 were for co-workers.

Thanks in advance!

Hi,

Under Accrual of Points (Paragraph 4) in the HHonors Terms and conditions it states that Base point credit can be earned for up to two rooms per stay if on the one folio

Your milage may of course vary.

Regards
TBS

You are entitled to points for your room and one other. The third room is a goner. You don't say the status of your points posting, so I'll assume none of them have posted yet.

On three separate folios, it is likely the only one of them (the one which you, yourself, actually occupied) will get credit automatically. In that case you need to file a missing stay credit with Hilton for a second room, explaining your request in the comments field at the end.

Caveat: I ran across the problem that the system gave me the requested credit after I submitted such a claim. HOWEVER, in a slightly lower amount. I called customer service: the rep explained that the system had deducted the tax rate from the base $$ rather than deducting the tax from the net total charges. She adjusted the points correctly while I waited about two minutes.
Pay attention to this possibility after the computer adjusts your total stay points.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by raffy:
Having been unsucessful in locating the answer on the Hilton website</font>

HHonors Terms and Conditions (http://www.hilton.com/en/hhonors/terms.jhtml#Accrual):

" 4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned."

Thanks everyone for the information!

I recently booked 6 rooms at an Embassy Suites in San Diego for 4 nights each. After looking at my HHonors statement after the stay (over $3500 in charges), I noticed that only 1 room's stay was credited. In writing HHonors, they told me that a maximum of two rooms would be credited to an HHonors account. Since my wife and I have a mutual fund, I'm thinking that if this is the rule, that i made a mistake combining accounts when we could have each booked two rooms without penalty.
This 2 room policy seems counter productive to me. Last December I booked 8 rooms at a Marriott property in Florida. All of those room stays were credited.
I looked on the Hilton website and did not see this two room limitation. Any thoughts on this matter would be appreciated.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Banton:
I looked on the Hilton website and did not see this two room limitation.</font>

HHonors Terms and Conditions (http://www.hilton.com/en/hhonors/terms.jhtml#Accrual):

[i]"4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned."

Thank you Eugene. We will be changing our booking for Thanksgiving (6 rooms) and Christmas (12 rooms) to Marriott.

I am planning an extended vacation with family that will have us away from home for 2-3 months. We will be moving around a lot through the US, UK and Europe. I am currently HH Diamond, but by the time we make this planned trip next year that will have lapsed as we no longer use Hilton for stays in Australia - just when I travel OS.

We will require 2 rooms at most places we stay (my wife and I, her parents, and our three children). If I book two rooms using my HH account, will I receive the credit for 2 night and/or two stays towards HH status each time we stay?

Or am I better off signing my wife up as well, so we can put the two rooms on two separate bookings/memberships and each earn status with Hilton?

We expect to use establishments like Homewood Suits mostly, making the most of the kitchen facilities and breakfasts to keep our livings costs bearable so we can do more sightseeing and stay away longer. Then by the time we get to Europe we can be cashing in the points I already have plus the ones we earn while in the US on the first leg of our vacation. And if we can earn some status as well it might help when it comes to award stays at the expensive European places like London and Paris.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NM:
If I book two rooms using my HH account, will I receive the credit for 2 night and/or two stays towards HH status each time we stay?
</font>

You will receive points for two rooms provided they appear on the same folio (you may still need to fax a copy to HH as not all properties properly process this), but only one stay credit and only one set of airline miles.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NM:
Or am I better off signing my wife up as well, so we can put the two rooms on two separate bookings/memberships and each earn status with Hilton?</font>

That might be a good idea, as you (as a team) will earn twice as many stay credits and twice as many airline miles. After the trip you can combine your accounts into one (set up a Mutual Fund account), and have twice as many stay credits towards the status.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NM:
Then by the time we get to Europe we can be cashing in the points I already have plus the ones we earn while in the US on the first leg of our vacation. And if we can earn some status as well it might help when it comes to award stays at the expensive European places like London and Paris.</font>I'm not sure how experienced you are at getting award stays, so you may already know this: BOOK EARLY to avoid capacity controls.

Now that you can redeem awards on the web, meaning the points don't get deducted for the issuance of a cert every time you make a reservatoin, you can make multiple reservations that as a whole represent more than your current account balance. This way, you should be able to book numerous award reservations well ahead of time, then use the ones you want and cancel the others -- just be sure to keep really good track, or you could get charged for missed cancellations.

Also, I like your idea of splitting the paid stays up with your wife, and then Eugene's idea of combining into a mutual account. Since you'll be getting a lot of points and miles, you may wish to take advantage of the Aero California (http://www.flyertalk.com/forum/Forum57/HTML/005327.html) extra miles. (Warning: I've yet to confirm Aero Cali's reliability. I will follow up, but it may take until sometime mid '03 before I have enough miles to attempt an exchange.)



[This message has been edited by Rut Dog (edited 09-20-2002).]

Thanks for the tips. With QF FF program, I (we http://www.flyertalk.com/forum/wink.gif) will get 1000 QF points per Hilton stay via double-dipping, and I also get 700 points per Avis/Hertz/Budget/Thrifty car rental. So looks like no real benefit in the Aero California deal.

Looks like I sign my wife up and scoop two stays that way. What is the deal with a Mutual Fund account? How does that work and are there restriction on how it can be done?

I guess we can only hope for another INTU or similar 50K promotion while we are touring and retain separate HH acounts! I guess I should sign her up now before October and get the 1000 bonus points for this quarter's account details update!

[This message has been edited by NM (edited 09-21-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NM:


Looks like I sign my wife up and scoop two stays that way. What is the deal with a Mutual Fund account? How does that work and are there restriction on how it can be done?

I guess we can only hope for another INTU or similar 50K promotion while we are touring and retain separate HH acounts! I guess I should sign her up now before October and get the 1000 bonus points for this quarter's account details update!

[This message has been edited by NM (edited 09-21-2002).][/B]</font>


Sign her up and get the bonus points, then call Honors and use the Refer a Friend or Get a Friend or whatever they call it. It somehow ties her account to yours so that when she has a stay YOU get some extra points for it.


[This message has been edited by MoreMilesPlease (edited 09-21-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NM:
What is the deal with a Mutual Fund account? How does that work and are there restriction on how it can be done?

I guess we can only hope for another INTU or similar 50K promotion while we are touring and retain separate HH acounts! </font>

That is why, IMO, your wife and you should retain separate accounts. I usually achieved Diamond and my wife Gold, have always been treated well when travelling outside USA.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Sweet Willie:
That is why, IMO, your wife and you should retain separate accounts. I usually achieved Diamond and my wife Gold, have always been treated well when travelling outside USA.</font>

Yes, but individually we won't make diamond again, maybe I might make gold. But together we would certainly make gold and maybe diamond. I am still enjoying the benefits of diamond (until 4/03) due to a heap of overseas travel last year, but won't even get close to Gold this year (have 7 stays, 19 nights and unlikely to get more than another 1 or 2 stays and nights this year).

I'll give HH a call and see what deal they are offering for signing my wife up. Then we can decide later if we merge to retain them independently. After this trip any future 50K promos won't be any use for my wife anyway, so there probably won't be any real benefit in retaining two memberships. I assume that if we merge them, she can join again at a later stage if we are in a situation to take advantage of such a promo.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MoreMilesPlease:
call Honors and use the Refer a Friend or Get a Friend or whatever they call it. It somehow ties her account to yours so that when she has a stay YOU get some extra points for it. </font>

That's an excellent suggestion!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MoreMilesPlease:

Sign her up and get the bonus points, then call Honors and use the Refer a Friend or Get a Friend or whatever they call it. It somehow ties her account to yours so that when she has a stay YOU get some extra points for it.</font>
Any idea what I get signing her up? Do I sign her up first and then call HH or do I have to nominate my account when her's is created?

It's called Member get a Member. So, you are referring your wife and every hotel stay, YOU get 1000 points up to 5000 per year. You can have 5 member get a member people on your list. I signed up my husband, and we are both signed up for INTU, and have 3 stays so far. On our two night Albuquerque stay, I reserved the first night, my spouse stayed free with me, and my husband stayed the second night and his spouse (me) stayed free. They let us keep the same room. So I got 1000 points for HIS stay, he got 500 double dip AA miles, 500 booking bonus, 25% extra for being gold (comes with the INTU promotion, and it counts as a stay). I am doing the same for our visit to Toronto which will then be our 4th stay each. I think you are better off keeping your accounts separate as you can update each profile each quarter for an extra 2000 (X4) points. If you have 1 room, 2 consequetive stays you can switch as I did. I don't think booking two rooms for the same night counts as two stays, so I don't think it brings you closer to Diamond - but call, and let us know if I'm wrong about that.

------------------
Ms.DtG

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dgordon:
It's called Member get a Member. So, you are referring your wife and every hotel stay, YOU get 1000 points up to 5000 per year. You can have 5 member get a member people on your list. I signed up my husband, and we are both signed up for INTU, and have 3 stays so far. On our two night Albuquerque stay, I reserved the first night, my spouse stayed free with me, and my husband stayed the second night and his spouse (me) stayed free. They let us keep the same room. So I got 1000 points for HIS stay, he got 500 double dip AA miles, 500 booking bonus, 25% extra for being gold (comes with the INTU promotion, and it counts as a stay). I am doing the same for our visit to Toronto which will then be our 4th stay each. I think you are better off keeping your accounts separate as you can update each profile each quarter for an extra 2000 (X4) points. If you have 1 room, 2 consequetive stays you can switch as I did. I don't think booking two rooms for the same night counts as two stays, so I don't think it brings you closer to Diamond - but call, and let us know if I'm wrong about that.
</font>
Thanks, sounds like good advice.

OK. She is now signed up and has 2000 points in her account (1000 for signing up on-line and 1000 for profile update this quarter).

Now just have to wait until business hours to have the Member get a Member thingy setup. Although she won't use the account until middle of next year, she can collect another 3 x 1000 point bonuses for profile updates in that time and have 5000 points before her first stay!

Thanks for the advice.

Make sure you update her one more time before the end of Sept. I read elsewhere that they are reducing to 500 the points we get for changing profile - but still twice a quarter.

------------------
Ms.DtG

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dgordon:
Make sure you update her one more time before the end of Sept. I read elsewhere that they are reducing to 500 the points we get for changing profile - but still twice a quarter.
</font>
Only got 1000 points for the first change. Nothing for second or subsequent changes. Is she not doing something right? Do the changes need to be some number of days apart?

During a recent stay I had booked and paid for 2 addl. rooms for some friends I had invited for a weekend. Can I claim points for all 3 rooms?

You can collect points for up to two rooms for each stay. On the third, I'm afraid, you're probably out of luck. But be sure to get the points for both rooms. A few months back, I had a stay at a DT, and I ended up having to fax a copy of my folios to get credit for both rooms -- they hadn't done it automatically.

the 2nd room only earns points but NOT counting towards qualiflying stay.

Thanks all for the replies and the links. I will send copies of the other folios in and see what happens.

Next time get the second room on the same folio as your room and you'll get the points with less hassle.

I have had problems getting the second room credited each time I've tried. Has never gone through correctly.

HHonors has been great about resolving the situation later though.

I posted this a few months ago with little fanfare. However, this continually happens to me. Why is it so difficult? If you and a friend stay at Hotel A in Room A and Room B to get two credits for the stay (1 for room A and 1 for room B)? Every time I stay at Hilton they are GREAT about crediting me for my room. But it is an absolute act of congress to get credit for the second room. Why must I fax my stay for the second room over and over and over and over again?
Honestly, I have had it.. Marriott says that they guarantee that both rooms will be credited. Why can't Hilton just do the same? Why is this a source of endless frustration???
Does anyone have any similar experiences? Any solutions (except faxing statements). It is clearly in the rules about getting credit for both rooms. Thanks and I do appreciate it!

I always think it's line rebates when you buy things. Sure they will give you the benefit (stay credit, cash back) and sure they could do it right away (lower the price of the item), but they know many people will not go through their hoops and they won't have to issue the stay credit or cash rebate.

I have never, not once, had two stays post correctly.

Hmmm. Did you reserve two rooms, or just try to put it on one portfolio at checkin? My experience is limited, but when I book two rooms and pay for two rooms I get points for the entire bill. But only one night per night and one stay per stay (as it should be).

You need to have both rooms on the same folio. You can get points for two rooms but only one stay credit. Just pay for both rooms on one bill and the problem should be solved.

I've booked 2 rooms on the same reservation on 2 occasions recently and when I get to the hotel, the staff has broken the single reservation into 2 seperate room folios. When I asked at one hotel, I was told I would receive credit anyway (wrong) and when I call, they give me extra points for the second room, but not another night or stay credit. Seems like the process for handling this is a bit inconsistent.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ORDDoug:
When I asked at one hotel, I was told I would receive credit anyway (wrong) and when I call, they give me extra points for the second room, but not another night or stay credit. Seems like the process for handling this is a bit inconsistent.</font>

When you have two rooms on the folio, you're not entitled to double stay/night credit - just the points on the second room. I fail to see how this is inconsistent, when they followed HHonors T&C to the letter.

Mike

I agree with the others. I booked 3 rooms last May. They said I could get one stay/night credit but could get points on two of the rooms. I did have to call, because they only gave me points on one of the rooms.

It wasn't too painful. My guess is that it doesn't fit nicely into their computer system.

I've gone through this the last four times I've booked two rooms (always both rooms at the same time, on my account, via the website -- so they KNOW I've got two rooms coming!), the most recent last month. It doesn't matter which hotel or whatever -- the two rooms don't post. I pay with my credit card. It's a single confirmation number. The folios have the same number and are labeled "A" and "B." But no credit ... there should be an easier way then just faxing it over to them or something. It's a real hassle. At least they could e-mail it or something. The points do post quickly, at least. But what a pain.

Have only done it 2 or 3 times, but always booked all rooms together and paid (single folio) together. Have gotten 1 stay credit and points on 2 rooms every time.

Related question: If I book one room and my wife books a second room, and we have a mutual fund account, will we get credit for two stays?

Steve

In December I booked two rooms (me and one coworker) at the Irvine Airport Embassy Suites. I checked out with the rooms on one folio the next day.

Yes, I still had to fax the folio to get credit for both rooms.

Despite following procedure perfectly, I always have a problem with stays of 2 rooms on one folio posting correctly. I always have to fax in the folio (often several times and with several follow-up phone calls) to get proper credit. I can't understand why getting credit is so hard. I find I have to fax the folio about half the time on normal one room stays to get proper credit. It's not a big deal, but it is a hassle I could do without.

Does anyone have any experience with booking two rooms at the same hotel (though in this case its really the HHV and the HGVC) and trying to get two stay credits. My wife and I merged HH accounts so I’m wondering if she can have a reservation and I can have one.

My profile still has only my name on it so I figure she could book a room over the phone to have her name on it.

Think it will work?

We’re going to try anyway since we need the second room. The res at the HHV will be Feb 28 – Mar 3 and the res at the HGVC will be Feb 28 – Mar 4 so they won’t be identical.

I was able to do this once about 4 years ago at believe or not the SEA Hilton.
Basically I made one reservation each in my wife's and I names ( like you we have a mutual) one did not post so I called HHonors and got a CSR to post it. That was when they would accept missing stay data over the phone.
Tried it once more 2 years ago at the Riverside NOLA and they combined the two folios, as it turned out I did not need the additional stay for elite qualifications so I did not pursue the matter further.
mike

We too have a joint account. When the reservation needs to be in my spouses name it is possible to book online. When the screen appears showing the name and details of the reservation you just simply place the curser and change the first name.

The reservation will e-mail a confirmation with the correct name.

I booked a bunch of rooms (6) for a conference for a group I belong to. I was told by hotel staff and numerous Hilton Honors representatives that I can get credit for all of their charges, etc. Yet we all checked out over a week and a half ago and have only received credit for 1 folio. I emailed CS, and they said that you can get credit for a maximum of 2 rooms? Is this really the case????

If you were the "event planner" or whatever name they use then you could have recieved 1 point and 1 mile for every room booked under the Hilton event planner scheme. If you were just booking a bunch of rooms for a meeting or conference that someone else organized then you might be out of luck. Did you get the name of who promised you the points? If so then contact them directly. Hilton customer service is correct that you can only get points for two rooms and usually only if they are on the same folio.

I have booked 2 rooms for 3 nights (taking family) at a Doubletree. In order to get credit for 6 nights stay, do I need to request anything special such as linked or not linked accounts to the two rooms?

Thanks.

It won't happen. You'll get points for the two rooms, but it will only count as one stay and three nights, so long as both rooms are on the same folio.

Mike

You will only get one stay credit for the entire stay - not two, though you will get all the points possible for both rooms - IF you insist on having both rooms on the same folio, as nako says. A few hotels seem to, IMO, purposely try to check each room to a separate folio - and before i knew that, I lost some points when we toured some Aussie friends around the west. :td:

A few hotels seem to, IMO, purposely try to check each room to a separate folio - and before i knew that, I lost some points when we toured some Aussie friends around the west. :td:

Agreed, make sure you check out at the front desk and make them give you one folio for the charges on both rooms to ensure proper credit of points.

I recently stayed at JFK Doubletree Club and we had two rooms on the same reservation. The young lady who checked us in was struggling and took about 20 minutes to do so. There were 3 other agents with no other guests checking in but they did not offer to help her.

So our rooms ended up on two folios even though I paid for both with the same credit card. I knew I would only possibly get points for both and nothing more, but I got nothing for the second room. I faxed a request to Hilton customer service and never got the courtesy of a reply. Is this typical of them?

I guess I expected a little better from a Hilton brand.

HHonors usually is better than that, in my expeirence - I'd try again. But this is one of those particular issues that are best solved at the front desk, yet frustratingly is often bolixed up. And I am not surprised the JFK Doubletree Club did so. (IMO Doubletree Clubs may miss the mark of being a fully functional member of the Hilton family. Fortunately, a couple of the worst are now defunct - MIA coming readily to mind. More of a cockroach zoo than human hanitat of any kind.)

I recently stayed at JFK Doubletree Club and we had two rooms on the same reservation. The young lady who checked us in was struggling and took about 20 minutes to do so. There were 3 other agents with no other guests checking in but they did not offer to help her.

So our rooms ended up on two folios even though I paid for both with the same credit card. I knew I would only possibly get points for both and nothing more, but I got nothing for the second room. I faxed a request to Hilton customer service and never got the courtesy of a reply. Is this typical of them?

I guess I expected a little better from a Hilton brand.

I've insisted on the entire tab for both rooms as one folio, succeeded in that endeavour, and still not gotten the "secondary" room credit. I suppose it lessens the odds of a foul-up though. HHonors has been pretty good about adjusting this stuff promptly upon receipt of my paperwork .

make a second gold account with the easy gold account and credit one room to the other account.

dp

make a second gold account with the easy gold account and credit one room to the other account.

If you do this, keep in mind that you need to have the account in a second person's name (such as a spouse). From Hilton's T&C:

8. HHonors Members cannot maintain membership in or earn points on multiple accounts.

I, personally, find the idea of opening a second HHonors account to be counterproductive, if only because I feel to see why they'd combine them back into the same account and leave two stay credits (for the same hotel on the same night) intact.

Mike

i meant another account for your wife for example.

i have two hilton gold accounts. but never had a problem with that.

when i was asked only told them, that i have to seperate business and private stay.

dp

I know the multiple room topic has been posted before and after searching, I did not find the answer to the specific question I have.

What happens if you use HHonors points for one room and pay for a second room? Do you get the stay credit for the free room as well as stay & points credit for the second room?

Appreciate people sharing any relevant experiences - thanks!

One Stay Credit per stay. Were you paying for two rooms you'd still have only one stay credit, and one set of fixed double-dip miles. In your case, the stay credit for the award room is a subset of the stay credit universe.
Having been raised on Tom Lehrer (and Allan Sherman) the song "New Math" springs to mind. :cool:

I know the multiple room topic has been posted before and after searching, I did not find the answer to the specific question I have.

What happens if you use HHonors points for one room and pay for a second room? Do you get the stay credit for the free room as well as stay & points credit for the second room?

Appreciate people sharing any relevant experiences - thanks!


I am not certain about the stay credits, but you can definetly get the points as long as everything is on one folio. I think the limit is credit for two rooms, which sounds like what your looking for.

I booked two rooms together (i.e., during the same online transaction) under my name about a week ago. This was only a one nighter.

The guy I was out of town with checked himself out and picked up one folio under my name. I checked out myself shortly thereafter and got another folio for my own room. Again, both folio had my HHonors info on it but were separate.

Today I received points & miles for only one room. I thought I could get credit for more than one room at a time. Is this true with Hilton?

Also, is there a T&C somewhere at hhonors.com? I can't seem to find it.

Thanks!

In order to get credit for two rooms, both rooms must be paid on the SAME folio.

From Hilton HHonors Membership Benefits Brochure (http://hhonors.hilton.com/en/hhonors/benefits/index.jhtml)

"Credit for up to two rooms per stay: You may earn Base point credit for up
to two rooms per stay, if all eligible charges for both rooms are paid on one
folio. Base point credit will be earned for all eligible folio charges incurred on
both rooms. Bonuses issued on Base points or total folio charges, including
tier bonuses (15%, 25% or 50%, depending on member tier) and double or
triple Base point promotions, will apply to the total Base point credit earned
or folio charges incurred for both rooms. For any other bonuses, including
HHonors partner bonus points and other promotional bonuses, bonus points
will be awarded on one room only. You will receive only one stay credit
(including credit toward HHonors VIP tiers), and only one mileage credit
will be earned."

Thank you for the link. I was afraid that's what happened.

You should be able to see both folios online under your account# I think.

At any rate, you can still claim the retroactive credit for the second room. Putting them on the same folio makes it more likely both rooms will go through together correctly is why that's stressed.

Okay, here's a variation on the theme. I sometimes book rooms for my son and his family on my HH account because it's easy. These end up earning on my account because, well, it goes through the system looking like "me". :) Last night, he was staying at a hotel in one location and I was booked with my wife into another hotel a few states away -- so it was a situation of two bookings for the same night in different hotels on one HH account. I'm thinking that there is probably something in the system that would keep both of these from crediting, but it's never happened before so I have no idea. Has anyone ever had this situation? What happened?

I'm thinking that there is probably something in the system that would keep both of these from crediting, but it's never happened before so I have no idea. Has anyone ever had this situation? What happened?


I had a change of travel plans once where I booked a DT in once city and ended up at a ES in another. Had to pay the cancelation fee for one night at the DT and called HH to make sure I got the credit.

[QUOTE=aglp2k]In order to get credit for two rooms, both rooms must be paid on the SAME folio.


Well not necessarily true ( despite what the HH T and C says :D )
It does not have to be paid on the same folio, however BOTH FOLIOs must be paid by the member getting the points.
I have received points for two rooms multiple times by faxing in the two folios showing that the both were paid by me usually with the same CC.

mike

Okay, here's a variation on the theme. I sometimes book rooms for my son and his family on my HH account because it's easy. These end up earning on my account because, well, it goes through the system looking like "me". :) Last night, he was staying at a hotel in one location and I was booked with my wife into another hotel a few states away -- so it was a situation of two bookings for the same night in different hotels on one HH account. I'm thinking that there is probably something in the system that would keep both of these from crediting, but it's never happened before so I have no idea. Has anyone ever had this situation? What happened?

If you have a Mutual account you can get away with this. One of the stays wont post anyway and you are going to have to call or fax the missing stay to the the HH service center. With a Mutual account you can book one room (your son in your name) and the stay with you wife in hers. Outside that you might not be able to give them a " convincing story" :D
mike

If you have a Mutual account you can get away with this. One of the stays wont post anyway and you are going to have to call or fax the missing stay to the the HH service center. With a Mutual account you can book one room (your son in your name) and the stay with you wife in hers. Outside that you might not be able to give them a " convincing story" :D
mike

Thanks. I guess as long as at least one of them posts, I won't worry about it. (If they should somehow end up colliding in the system and negating BOTH, then I would want to try to recover at least one of them for credit.)

Okay, here's a variation on the theme. I sometimes book rooms for my son and his family on my HH account because it's easy. These end up earning on my account because, well, it goes through the system looking like "me". :)

Is there ever a problem with doing this or is it because your son has the same surname and they never check thoroughly: for instance different home address? Don't suppose it would work with my daughter who is married with a different surname.

Chris.

Okay, here's a variation on the theme. I sometimes book rooms for my son and his family on my HH account because it's easy. These end up earning on my account because, well, it goes through the system looking like "me". :) Last night, he was staying at a hotel in one location and I was booked with my wife into another hotel a few states away -- so it was a situation of two bookings for the same night in different hotels on one HH account. I'm thinking that there is probably something in the system that would keep both of these from crediting, but it's never happened before so I have no idea. Has anyone ever had this situation? What happened?

I had the same situation, I booked aroom at YYZ but then had to go to New Brunswick instead, my wife used the room in Toronto and travelled home as planned and stayed a week in NB.
The one night in YYZ posted and the NB week didn't.
When I queried it, they advised that you could not have two reservations for the same night but as a gesture of goodwill would credit both.

I had the same situation, I booked aroom at YYZ but then had to go to New Brunswick instead, my wife used the room in Toronto and travelled home as planned and stayed a week in NB.
The one night in YYZ posted and the NB week didn't.
When I queried it, they advised that you could not have two reservations for the same night but as a gesture of goodwill would credit both.

you should earn for both stays if you are in different hotels. i mean you could checkin in NYC and then fly to DC and checkin in a hotel.
i think in that case you will get status and award points, as you are not in the same hotel. i think the rule of getting only points for a room in the same hotel is, that you do not book 20 rooms for your company meeting and get all rooms on your account billed (btw. i dont get the point why they do not allow that, if you bring that money to hilton, they should honor it ! )

i normally had no problems to check in my mother , brother etc. in, and give her my gold card and she paid with her creditcard. i got the points without problems everytime.

dp

(i have not been there)

In order to get credit for two rooms, both rooms must be paid on the SAME folio.While the rules state that I have never -- EVER -- been able to get a hotel to do this for me. I always have to pay for both rooms and then fax in the second receipt to get credit for the second room.

and while this thread has some useful info, I think since search was down, we have got into some lazy habits. A quick search produces no less than 121 hits including:

http://www.flyertalk.com/forum/showthread.php?t=421040&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=420590&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=412034&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=380090&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=375787&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=361823&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=357929&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=132020&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=330094&highlight=rooms+folio
http://www.flyertalk.com/forum/showthread.php?t=326592&highlight=rooms+folio

Well, since the thread is here, I might as well add to it. I had booked two rooms for a recent stay at the Hilton Universal City and got credited for only one. When I called CS, I was told that the second room earned no points because it was a partial award stay (1 night paid and 1 night on points). Another twist. :confused:

RockyP

After doing a search, I found that I will only get one stay credit for multiple rooms, but points from all (?) rooms. Sorry if what I am going to ask has been asked before.

I will be staying at Conrad Bali. Planning to book 2-3 rooms.

My question is, will I get two stay credits if the check in date for Room 1 and Room 2 is not same & they are booked under different reservation numbers?

Thanks in advance for your help.

If you are going to book different stays for different days, you should get stay - day credit for the stays. If you are trying to do overlapping stays, I do not think this will work... unless the system burps and gives you the whole enchilada by mistake. Or loses it for you. And three rooms will create another problem - how about a suite and a room instead?

You can get points to your account from up to two rooms, iirc, as long as they are on the same folio:

"Can I receive credit for two rooms if I am paying for both?

Members may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid together on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50% depending on member tier), and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned."

Maybe some others will give you different information - but it sounds as if you are thinking of how to push the envelope, and before you do, I recommend reading the HHonors Earning Points (http://hhonors.hilton.com/en/hhonors/points/points.jhtml), T&Cs (http://hhonors.hilton.com/en/hhonors/terms.jhtml) and FAQs (http://hhonors.hilton.com/en/hhonors/faqs.jhtml) a bit more thoroughly, then asking again. :)

I wouldnt count on it but treat it as a bonus if you do get 2 stay credits.

I have to do a batch of 3 or 4 missing point/stay requests 3 or 4 times a year, and I've had WAY too much experience with this! I think you should just have two rooms on one folio EACH DAY if you can with the over lapping days... it really depends on who checks in/out what day, who's paying, blah blah blah

The system will automatically not count ANY folio that includes a date that has already been posted to the system from any hotel, same or different; I will explain further if you need.

it varies widely with front desk personnel understanding why, and even how, to combine folios; I have the best luck when I check in day 1, then I check-in room 2 after me, then we check out on the same day. Room 3 has its own folio to lessen the confusion, or to apply to a different HH account. If you are planning to check out before your other room, you're going to have to hope to have some swift front desk people to get a correct folio, and they might make you sign a form checking what charges can be applied to the other room after you check out.

You will only get points for 2 rooms/day; even when my folios have been correct with two rooms on one folio, I always have to apply to HH for 'missing points'. I was burned early in my HH account by not having both rooms on same folio, even though it was requested at time of check-in, with HH not giving me 2nd room points; therefore we don't check out until we get a printed correct folio, since you're going to need to fax it to HH later anyway. :mad:

On stay credit - unless you check out for a night then come back, even if you have a folio with two rooms and a folio with one room, different stays must have a night or a location separating them, with points for up to 2 rooms/night/stay. Confused yet!?!

i would register for the Hilton Gold here on the board. than i would wait until the gold cards arrive.
Call Hilton and sign up for th 5/10/15 promo which is not targetted (or the triple or double points)

after that you can change your adress to your friends home in UK. than register for the UK 25K point promo.

As it is not allowed to have multiple accounts on hilton, you should sign that account in a persons name i.e your wife or another person.

Make 5 stays with this account by June 30 and it will net you 40K Extra points, and 1 Stay in every hilton (up to CAT6) .

so if you make 5 stays i think you will get around 14K base points (150usd one night) + 40K = 54K + 1 cert from the 5/10/15 promo.

so spending 600USD you would get 54K points and 1 night at a CAT6 which can have a value up to 400 or 500 USD per night.


dp

thats of course only working if you have another person to sign up for hilton gold and you have a friend in UK to register for the UK promo.

Thanks all for the responses. ^

JDiver: not really trying to push any envelopes here ;) - really needed 3 rooms for the family and I will be arriving one day in advance of the rest of my family for an FT dinner.

Ended up booking two rooms under my HHonors account and one room under my wife's account.

I paid for 2 rooms--both were booked in my name but the Hotel could not combine the 2 on one folio!!! Both had my name and HHnumber on it but only 1 room has posted. I can't ask for the missing stay credit as it has not been 3 weeks!!

I can't ask for the missing stay credit as it has not been 3 weeks!!You certainly can ask. It will NEVER post by itself. Hotels can never combine two rooms like this. I've given up trying. Just call up the HHonors folks. They should understand and should be able to process the points for your second room. You may have to fax in the receipt.

Agreed - since your stay has now posted this is not a "missing stay" request, but an "adjustment request" for the second room. Customer Service may be able to take care of it themselves; worst case scenario is that either you'll need to send in a copy of the folio for the "missing" room, or they'll need to contact the hotel directly to obtain that information. If you're concerned that they'll tell you to wait, they won't. As stated above, they're used to this situation and know it needs to be manually re-calculated.

You certainly can ask. It will NEVER post by itself. Hotels can never combine two rooms like this. I've given up trying. Just call up the HHonors folks.

Just for clarification, xyzzy, ac777 can't 'ask' online. I've tried on the 21st day after the stay and you get the error message. But you're right, calls are sometimes worked prior to the 21st day if the points are needed quickly.

I paid for 2 rooms--both were booked in my name but the Hotel could not combine the 2 on one folio!!! Both had my name and HHnumber on it but only 1 room has posted. I can't ask for the missing stay credit as it has not been 3 weeks!!


For me (90% S.E. Hampton Inns) about 1/2 the front desk personnel know how to do this - the other half say "that can't be done", then I tell them to transfer room B's charges to room A. If they don't know how to do that, I tell them to find someone who does, especially if one folio was requested at time of both check-ins. Since the first time, I've never had a problem getting one folio, sometimes it takes an extra 5 minutes to find someone who knows how to do it.

Should not have a problem getting the credit, if it were me, I'd tell customer service (or diamond desk?) that you requested one folio and the front desk personnel didn't know how to do it - they know that's true

I do not ever seem to have a problem getting them to merge rooms into one folio. In fact during 2 different stays this spring at HIs in PHL and IND they put 3 rooms on my folio and I got points for all 3 rooms. I know the T&C say 2 but every front desk person I have encountered over the past 4 months has been very willing to help me earn points for all 3 rooms.

Ok, here's an odd one for you point hounds...

I'm planning on trying to get a diamond challenge (drafting email now). My plan was to do a bit of bed hopping on my next few trips at a location with two hiltons in close proximity. One possible gotcha would be on occasion I have a coworker without desire for hilton points where I end up paying for the room. I wouldn't make the coworker hop, just myself.

So, if I were to check in for both rooms, stay a night, then move but have the other room still in place, what happens? I would need my multi-stay credit obviously so that's a priority, but I'd also like to keep the base points (and bonuses) for the 2nd room. Ideas? How do you think Hilton would handle this?

So, if I were to check in for both rooms, stay a night, then move but have the other room still in place, what happens?
They will only give you one stay credit coz they count it as a consecutive stay. But you´ll get points for both rooms (not sure if also bonus points for the 2nd room).

What I'm worried about is getting the correct number of stay credits. Assume a three-night period. For simplicity, two "people" A and B, A paying for both rooms.

Night 1: A & B check into Hilton #1. After night A checks out
Night 2: A checks into Hilton #2, B still in Hilton #1. After night A checks out
Night 3: A checks back into Hilton #1. After night A & B check out.

Because the room for B is under A's number (and name I guess), What would happen? I'd like 3 stays (for A's back and forth), 3 nights (again only credit for "first" room), but 2x3=6 worth of base points.

What I'm worried about is getting the correct number of stay credits. Assume a three-night period. For simplicity, two "people" A and B, A paying for both rooms.

Night 1: A & B check into Hilton #1. After night A checks out
Night 2: A checks into Hilton #2, B still in Hilton #1. After night A checks out
Night 3: A checks back into Hilton #1. After night A & B check out.

Because the room for B is under A's number (and name I guess), What would happen? I'd like 3 stays (for A's back and forth), 3 nights (again only credit for "first" room), but 2x3=6 worth of base points.

Usual advice to get second room credit is to be firm at check-out that you want both rooms combined on one folio. Here, I think you want to do just the opposite. Optimally, you want to check out on night #1, giving the HHonors system the impression that there was only your room for that one night. Thus, your three stays should post just fine. Later, after your own three stays post correctly, send customer service the folio for B's yet-uncredited-room (clearly showing the exact same reservation# as the original stay credit for the room you occupied), requesting missing points for the first night only.

No, you are not entitled to the points for the third night night of his room as you will each be staying under separate reservation numbers.

Good luck on your Diamond quest!

Points

If I book 4 rooms in 1 hotel in my name, and we all check in together, will I get credit for all 4 rooms or only 1 room.

Welcome to FT, lougord99.

You can get credit for no more than two rooms on the same stay. That's buried in the HHonors rules and is consistent with my past experiences.

Welcome to FT, lougord99!

Be aware that the second room earns points only - no extra airline (unless you chose the "variable miles" option) or stay credit. Assuming your room rates are all the same, ask that the hotel combine the charges on one folio for you. If the rates vary at all, I would suggest that you ask the front-desk to be sure that your HH# appears only on the ones with the two highest rates, combining those two (if possible).

If, as often happens, your stay itself posts for one room only, you need not wait another couple of weeks to follow up on it. You can request the missing points for the second room online (or by phone if you prefer) at that point; be sure to refer to your request as an "adjustment" rather than "missing" stay/points.

Good luck!

Thanks for the tips.

Often as a part of my travels I pay for several rooms (for associates) on the same night. Is there a way that I can get credit for multiple rooms when I pay for them? Seems reasonable but so far I just get credit for my room's cost.

I recently ran into the same problem when I booked 3 rooms at the Santa Clara Hiton during my stay there.
I was told I would get credited with 3 stays, (which I doubted very seriously) ,though I did expect to get the amounts spent on the 3 rooms since my HHonors # was asociated with each room.
I ended up calling the Hhonors desk and they said that the most that they're able to provide are the amounts of the folios for 2 of the rooms.

Good luck

Make sure that not only is your HH number associated with each room, but that your name is associated with each room. The rooms must be registered to you, not the people in the rooms. The front desk should allow you to do that. Then, I believe, that you should get credit for either 2 or 3 rooms max.

You will get credit for only two rooms under normal circumstances as outlined in the HH T&C

a) Book the rooms under your name and pay with your credit card, if you have understanding travel partners get them to make all room charges to those two rooms only.
b) Do not waste your time trying to get the front desk to combine the folios
they are unable to do it and despite many attempts I have yet to see it done successfully.
c) If you book on-line the two e-folios will turn up in two days on HH.com and you can then call in the HH desk and proper credit will be given.
d) If you have a mutual account there are circumstances you can get credit for a third room :) Book the third room with your wife's name.
Although that stay will never post but if you call HH explain that you had two rooms, your wife had the other, they will give credit up to maximum of three rooms.

Note however I have been successful with above only when the rooms are booked in two different properties at the same time.


mike

If you have more then two rooms: Try to get an invoive combining all room charges on one invoice. This will - to my experience - have the result that the points will not be automatically credited. Send invoice as PDF to HH by mail and ask to have the stay credited. I NEVER experienced that they only credited two rooms but they always gave me credit for the full amount

If you have more then two rooms: Try to get an invoive combining all room charges on one invoice. This will - to my experience - have the result that the points will not be automatically credited. Send invoice as PDF to HH by mail and ask to have the stay credited. I NEVER experienced that they only credited two rooms but they always gave me credit for the full amount

The above is fine, HOWEVER for me personally I would NOT insist the hotel combine the folios into one. :)

Reason: On two ocasions ( within the last 6 months, yet) when I had two separate folios, I was able to get by having the HH Service Center post one of the stays : Stay credit for both, Night credit for the total of both folios, plus AA Miles and rental car points for each.

If there is even an outside chance that the above might happen again I will not do things differently :D

mike

Dang Mike, That's a swwwweeetttt deal with the 5/10/15 right now!

For me, I ask at check-in for one folio, it's never happened. At check-out, you must get at a minimum, your name & HH# on folio, it makes for a smooth call to the desk. I have always told the DC to combine the folios, if they look confused I tell them to transfer charges from room x to my room, in one or two cases they said they couldn't/didn't know how to do that, I told them to find someone who can. After getting burned with this a while back, I like to get one folio for safety, but double/triple nights/stays could be cool too!

If all of the rooms post charges to your room, then you should get points credit for the revenue. But you are only supposed to get stay/nights credit for your room.

http://hhonors.hilton.com/en/hhonors/terms.jhtml;jsessionid=BCHAWKXBANT4MCSGBIV222QKIYF C5UUC?_requestid=297157#accrual_of_points

4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay and "Triple Base points" means you will receive a bonus equal to two times the number of Base points earned during a stay. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. Bonus points earned on Base points do not count toward VIP tier qualification (Example - "Double Base points" or "Triple Base points" promotions).

d) If you have a mutual account there are circumstances you can get credit for a third room :) Book the third room with your wife's name.
Although that stay will never post but if you call HH explain that you had two rooms, your wife had the other, they will give credit up to maximum of three rooms.

Note however I have been successful with above only when the rooms are booked in two different properties at the same time.


mike
I had 1 room husband had 1 and they would not let us have the whole 3. also would not combine the deposit even though it all came out of my account.
so please read the disclaimer on the bottom of this post if you have a mutual account :(

I had 1 room husband had 1 and they would not let us have the whole 3. also would not combine the deposit even though it all came out of my account.
so please read the disclaimer on the bottom of this post if you have a mutual account :(

Interesting, perhaps the the criteria to get the third room ( as I stated above) was the fact that they were booked in two different properties.
However I did get points for three rooms twice in 2005.
mike

I have had this happen several times where I did not get my credits but I have finally figured it out. Simply go the the hhonors website, click on the missing stay link, and fill it out. When it asks for folio amount give the combined total of both rooms. This has worked for me on the last three stays. I have never had more then 2 rooms, however on an upcoming stay in Charlotte in February I have 3 reservations nad 4 rooms total. I will see what comes of that.

Interesting thread. I've got an upcoming 5 night stay in Phoenix. Over that time span there will be at least 15 different rooms for 2 to 5 nights all under my CC.We'll also have at least one group dinner at the hotel (Squaw Peak) that I'll pick up.
Not trying to be greedy, but it would be nice to maximize this stay.
Some hotels sales departments can get you the points ,if you book through them.

I booked two rooms for my colleague and me and I want to know if I will get credit for both rooms. My HH# is on both e-folios. Right now, my account only shows credit for only one room. Before I call HH, I want to make sure that I can get credit for both.

I booked two rooms for my colleague and me and I want to know if I will get credit for both rooms. My HH# is on both e-folios. Right now, my account only shows credit for only one room. Before I call HH, I want to make sure that I can get credit for both.

If you paid for both rooms, you will get credit just call HH and explain.

mIKe

According to the T&Cs, you can earn points for up to two rooms per stay if all eligible charges for both rooms are paid on one folio.

According to the T&Cs, you can earn points for up to two rooms per stay if all eligible charges for both rooms are paid on one folio.

Here go with the one folio stuff again. :rolleyes:

Despite what the T&C says you do not need to have the two on one folio in fact I have yet to be successful in getting any property after what 20 tries??? in being able to combine folios.
In addition and I have no doubt someone here WILL report that they have been able get that done, I personally have not seen it reported on these boards.

Call HH tell what happened give them the two confirmation numbers and it will be done manually. If you made the reservations on-line and the stay was domestic the system normally generates two e-folios, even though only one posts and the HH CSR should be able to see them both.

mike

Here go with the one folio stuff again. :rolleyes:

Despite what the T&C says you do not need to have the two on one folio in fact I have yet to be successful in getting any property after what 20 tries??? in being able to combine folios.
In addition and I have no doubt someone here WILL report that they have been able get that done, I personally have not seen it reported on these boards.

Call HH tell what happened give them the two confirmation numbers and it will be done manually. If you made the reservations on-line and the stay was domestic the system normally generates two e-folios, even though only one posts and the HH CSR should be able to see them both.

mike

This is what happen to me over the weekend. I booked both rooms by calling Hilton 800# so I had one folio for both rooms. I checked both rooms in by using my credit card and when my sister checked out of her room, she gave them her Am Ex card to pay for her room. The front desk assured me that I would get credit for both rooms since they were in the same folio and my Hilton Honors number was attached.

So when the stay posted to my account, I only got credit for the one room. I called the 800# explained the situation to the CSR, she was able to view the folio and gave me credit for both rooms. She informed me that it could take 24 to 48 hours before I could view it on line, but it only took 15 mins.

Just got credit for 2 rooms, different folios. Just called the DD to get the points - who called the hotel to confirm I paid for it.

No problems, another great DD story.

I just called and received the points credit, but was told I am unable to get credits for the nights or the stay for the second room. Has anyone been able to get credit for the nights and stay of a second room? The reason I want the credit for nights is for the 5/10/15 promotion.

The last time I actually had a hotel combine two rooms onto a single folio, it still didn't credit properly. :p

(And yes, I've never had HHonors not give manual credit on two room stays, even when they were on different folios.)

Mike

I just called and received the points credit, but was told I am unable to get credits for the nights or the stay for the second room. Has anyone been able to get credit for the nights and stay of a second room? The reason I want the credit for nights is for the 5/10/15 promotion.

Because it is the same "stay" - just an extra room; a "stay" is defined as the period between your check-in and check-out, and "nights" are the number of nights you yourself actually stayed on the property.

You don't get extra [double dip] partner miles for the second room under "Fixed Miles" option; you do under "Variable Miles" as that is based on spending (same with "Points + Points" option).

I just called and received the points credit, but was told I am unable to get credits for the nights or the stay for the second room. Has anyone been able to get credit for the nights and stay of a second room? The reason I want the credit for nights is for the 5/10/15 promotion.

Only got credit for one room, one night. So no. Check HH T&C, I think it states this.

For the first time, I had to test this part of the T&Cs ... I had two stays at two hotels where I booked four rooms and three rooms (respectively). To my shagrin, I just checked and saw I had credit for only one room at each place (all the rooms were on one folio). Called the DD ... and was told I could get a maximum credit of two rooms - which they quickly gave me credit for.

Anyone else have any tricks to get more than two rooms credited? Maybe if you open some sort of group account with the hotel?

I am going to be leading a group of 7 teachers from my high school to China in April. I plan to make reservations at the Conrad Hong Kong for two nights. We will be needing four rooms. If I make reservations through the Hilton website under my HiltonHHonors account, will I get credit for two of the rooms? (I will be reimburesed from my school district upon my return to the United States.) I found the following statement in the Terms and Conditions at the Hilton website and it worries me:

"However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for point credit. Incidental charges billed to a master bill are not eligible for point credit."

How do the more experienced travelers out there interpret this statement? Thank you.

Never booked for a group or 4 rooms as you are to, but when I've booked 2 rooms (4 people) you have to make sure that the hotel puts both room bills on the same folio. This sounds simpler than it is in practise, as in my experience, the hotel staff probably won't have a clue what you are asking them to do. In my case I had to get the Diamond Desk to sort it out when I got home ... and these were stays in the US !!

How do the more experienced travelers out there interpret this statement?

If you are merely booking four rooms under your name and HHonors number, I don't believe that it should constitute a master-billing arrangement. This means that you would get point credit for two of the four rooms (and stay/night credit for one), per the T&Cs.

Note, however, that there is nearly a 100 percent chance that the points for the second room will not post automatically, and that you will have to contact HHonors to get that settled. (This has always been my experience when booking multiple rooms.)

Mike

I have NEVER had the second room posted correctly to my account, I always have to call the Honors Rep to have my points adjusted. I just don't know why they can't get it right!!! :confused:

Like I say, you have to get the two rooms on the same folio when you check out. Don't believe them if they say it'll work without doing this, as you have found out it doesn't !

Like I say, you have to get the two rooms on the same folio when you check out. Don't believe them if they say it'll work without doing this, as you have found out it doesn't !

The last time I put both rooms on the same folio, neither of them posted. ;)

Mike

Yes, I always have the two rooms posted in the same folio as well but they never give me credit for both rooms. I just had a 2 night stay over the New Years holiday for 2 rooms (double credit) and they only gave me credit for one room (and forgot to give me double credit for that room) They also did not post my $111.00 restaurant charge. I always go over my bill to ensure that they are posting my points correctly.

This thread is being hijacked a bit. The OP wants 4 room credits in China. I have some limited first-hand experience to offer. I have done two group planner ("meeting planner") bookings (but they now call them e-Events on the website). My experience taught me that room credits are negotiable. But the promise of more than 2 room credits did not materialize and instead I only earned points for 2 rooms. That part of the verbal promise was not in writing so it was my fault for not having it spelled out better. Since your situation is a foreign country, I vote to at least try. Perhaps Email the GM or group manager and see if you can get a written agreement in your favor. The E-events on the website want a 5 room minimum for at least one of the booking nights. Any chance one night of an extra room would result in lower rates? Does somebody want more privacy or are they all couples? I did a recent search on E-events for a another group and indeed our room rate was lower. Email addresses for the hotel managers can be obtained, it just takes extra effort. Good luck.:)

I would combine only on one folio if you are certain that all four rooms will have exactly the same charge! Otherwise, I would have the hotel split the stay into two folios at checkout with the two highest rooms on one of them with your Hilton# and the other one without it containing rooms #3 and #4.
Moreoever, I agree that it is highly unlikely that your points will post correctly. Once your stay has posted (with only one roomful of points), you don't need to wait to claim an "adjustment" for the missing second room.

Like I say, you have to get the two rooms on the same folio when you check out. Don't believe them if they say it'll work without doing this, as you have found out it doesn't !

1) Just for the hell of it I have tried to get hotels to put two rooms on the same folio some 15 times ( and yes I am keeping count:) ) I have been successful NOT ONE SINGLE SOLITARY TIME.

2) A simple call to HH desk has gotten me all the points due to me ( and sometimes more) especially if its a NA property and consequenly all relevent folios are viewable on line.

In the case of European hotels a fax to the Diamond desk has gotten me full credit.

3) To the OP while you may not get incidentals if charged to other rooms other than yours.
I suggest you have the members of your party make/sign all such charges to your
room so you can get the points ( and then they re-emburse you)
The above is different than the "master biil" situation mentioned in the T&C.


mike

Thanks guys for all of your responses. I only want to make sure that I get credit for two rooms, but I will email the hotel and see about getting credit for all four (it's worth the try).

[QUOTE=nako;Note, however, that there is nearly a 100 percent chance that the points for the second room will not post automatically, and that you will have to contact HHonors to get that settled. (This has always been my experience when booking multiple rooms.)

Mike[/QUOTE]
I agree it has never worked well for me either.

I am new to the Hilton Board, as I am and have been SPG PLT for years. Recently I became Hilton Gold via a MC promotion. Beginning this year I will be staying at a Hampton Inn for 15 days at a time, several times this winter. I am also traveling with coworkers and paying for their two additional rooms for these nights. I was told by HH I can only get credit for a maximum of two rooms, even though I am paying for all three. Somehow this doesn't seem fair, when I pay for more than one additional room. I asked the hotel to combine the rooms and place all the charges on 1 folio, as I do with SPG, but this seemed to be difficult, out of the ordinary and not easily achieved.

So my question is how do you loyal HH folks feel about only being able to get credit for paying for one additional room.

It prevents rampant elite qualification based only on base points by those who pay for multiple rooms for conventions, business meetings, etc.

I am new to the Hilton Board, as I am and have been SPG PLT for years. Recently I became Hilton Gold via a MC promotion. Beginning this year I will be staying at a Hampton Inn for 15 days at a time, several times this winter. I am also traveling with coworkers and paying for their two additional rooms for these nights. I was told by HH I can only get credit for a maximum of two rooms, even though I am paying for all three. Somehow this doesn't seem fair, when I pay for more than one additional room. I asked the hotel to combine the rooms and place all the charges on 1 folio, as I do with SPG, but this seemed to be difficult, out of the ordinary and not easily achieved.

So my question is how do you loyal HH folks feel about only being able to get credit for paying for one additional room.

I don't understand why they can't route the charges to one room, that way you will get credlit since you are paying with your credit card. I also think it's unfair if you are truly paying for the rooms it shouldn't matter how many rooms you book.

It seems to me that the most equitable solution would be to award bonus points, rather than base points, for the third room (and beyond). That way you get the rewards per $ spent, but elite qualification is based only on your own stay.

If you're staying at the same hotel the whole time, talk to the GM; perhaps they can work out a creative solution. The easiest might be to get them to offer a "Double Points" rate on the first two rooms. That way, you'd get bonus points equal to the base rate + elite bonus + My Way points.

At the minimum, you should be able to give the points for the third room to a coworker :D

I'm planning a family event where I'm booking all 6 rooms for 5 nights under my name. Of course Hilton only allows you credit for 2 rooms per stay.

Does anyone have any creative ways to book these rooms that might yield credit for all 6? Like what if I created 3 different reservations for 2 rooms each... even though the T&C's say only credit for 2 rooms, maybe the system won't know any better? I could even book the rooms with overlapping dates (e.g. some folks want to come a day early, some stay a day later).

I sent an email to Diamond Desk but haven't heard back yet.

This is an area I think Hilton can do a lot better.

Of course Hilton only allows you credit for 2 rooms per stay.

That's all you'll get (the system is pretty good about this). If you try hard enough, you might get the hotel GM to manually post the points for all 6 rooms, but I don't think you will be able to get the stay/night credit.

That's all you'll get (the system is pretty good about this). If you try hard enough, you might get the hotel GM to manually post the points for all 6 rooms, but I don't think you will be able to get the stay/night credit.

I don't care so much about stay/night credit as I do about 10x per dollar. Will I get credit for $ spent with 6 rooms?

It might, it might not work. My experiences are both way. If you want to be sure, open a further account for your wife, daugther or dog.

I don't care so much about stay/night credit as I do about 10x per dollar. Will I get credit for $ spent with 6 rooms?

Not automatically no. You will need to get the manager on your side or try to trick a HH rep into adding them to your account.

The system will only give you credit for 2 rooms. In my previous case it actually only gave me credit for only 1 room because I had two rooms on separate reservations. I had to post a missing stay request to get my second room pts, but they would not give me the third room, which is what the T&C says.

Any advice on what specific vocabulary to use when talking to the hotel manager? I'm meeting with him in a day or two to discuss a corporate rate in addition to my family trip. Hopefully I can get him on my side with a modest amount of potential business and he'll do whatever trickery I need to get credit for my family trip.

I don't mind the stays/nights, I just want the points. Amex HH card helps too, but it just feels like flushing points down the drain with 6 rooms if you only get creidt for 2.

I'll see if I can get them to put it on the same folio. I've had bad luck getting two rooms on the same folio before, despite specifically asking for it. They use the same folio # but it shows up on my online accout as two separate documents. I always have to email support to get credit for the second room. I usually travel with a business partner so I always book 2 rooms.

One sure way of getting the points for all $$ spent is to use the Am Ex Platinum HHonors card, which is available at no fee.

You could try talking to the meeting planner, and see if there is a contract for rooms that you can use. The other option would be to get a second and third account (wife, dad, mom?) and just "manage" those accounts for them.

I would open secondary HH accounts. Especially for your wife and then open her own AMEX HH card to get even more miles with the bonuses. :)

This wasn't exactly what I wanted, but it's good to know if you do plan a large corporate event you can get 1 pt per dollar spent.


Dear <me>,

You can receive HHonors points for the amount spent on multiple rooms under our Event Planner program. Please note, however, that you will not receive stay and night credit and you will only receive 1 point and/or airline mile for every dollar spent on those rooms.

If you wish to reserve these rooms under our Event Planner, please contact the hotel sales department directly.

Please let us know if we can assist you further.

that doesnt sound like a very good deal in your case!
definitely open account in 3 family names and put al the incidentals on your account

Scenario #1:

Has anyone tried booking 2 rooms at 2 different (nearby) hotels for the same time period? You would have a confirmation for each different hotels, each with 2-rooms. Would you get the full 4-room credit in this scenario?

Scenario #2:

You want to book 4-rooms and get credit for them. Your guests have some flexibility (2 will come a day early; 2 will stay a day late). What if you book 2-rooms for June 1-5; and 2-rooms for June 2-6. These 2 separate confirmations, but the same hotel. Would you get the full 4-room credit in this scenario?

With 4 rooms, you might also enlist another of your group to sign up for an HHonors account and then book 2 rooms for each of you and each get two rooms on each folio. (so you don't get ALL the points, but you can share the wealth.) Yes, you will likely have to call to get credit on each account later on, but you can pay with your credit card for all the rooms. You may want to use separate cards for each set of rooms.

When I have have done this, I have never run into any problem using my credit card. In fact, I have had six rooms on my card at the same time and the desk clerk appreciates not having to put a different cc number in each time. But beware, I know some have reported that sometimes funky things happen, like the clerk/manager starts dividing points up, but that never happened to me.

Thanks guys for all of your responses. I only want to make sure that I get credit for two rooms, but I will email the hotel and see about getting credit for all four (it's worth the try).

It worked for me very well outside the US when I asked the night before CHECK OUT to "transfer" all charges from the other rooms to my room. The room charges of the other rooms appeared on my invoice like incidentals and the points posted automatically.

It did not work when I asked for it at CHECK IN because they posted the room charges as room charges to my account and we had the normal "only two rooms" discussion.

It did not work when I asked at CHECK OUT either and I only received the points for my room. I had the feeling that the point issues were processed the moment they printed the information bill.

Scenario #1:

Has anyone tried booking 2 rooms at 2 different (nearby) hotels for the same time period? You would have a confirmation for each different hotels, each with 2-rooms. Would you get the full 4-room credit in this scenario?

Scenario #2:

You want to book 4-rooms and get credit for them. Your guests have some flexibility (2 will come a day early; 2 will stay a day late). What if you book 2-rooms for June 1-5; and 2-rooms for June 2-6. These 2 separate confirmations, but the same hotel. Would you get the full 4-room credit in this scenario?

No I have told by the DD that you will get credit for only three rooms at any given time.

I have gotten credit for three rooms ( one at one property and two at another at the time) may times, but since my wife and I have a mutual account i could always say we are staying at different hotel

I am sure the scenario you outline might work if the called up HH at two different times and mention you have a missing stay for one room ( since its unlikely to post automatically) but i havent tried that.. yet:)

mike

I am sure the scenario you outline might work if the called up HH at two different times and mention you have a missing stay for one room ( since its unlikely to post automatically) but i havent tried that.. yet:)

Yes, that's my plan. Request missing stay credit one at a time. The theory is they won't check to see what other reservations I had around that time. And it's possible even if they did check, I have so much overlapping reservations they might not even bother. Something along the lines of "he's a good customer, I'll just give him the credit".

I would like to know if i were to book 2 rooms, does it count towards my eligible stay of 2 stays or 1 stay?

It will count as 1 stay.

(Too bad, huh? That would be a great way to get/retain status.)

I'm still trying to get HHonors to give me credit, but wanted to post my problems so far.

I had two stays at separate hotels in same city, two rooms per hotel (4 rooms total).

Stay #1 (2 rooms): June 1-6
Stay #2 (2 rooms): June 2-5

So my second stay began 1-day after and completed 1-day before the first stay. Stay #2 posts to my account first (since I check out 1-day before Stay #2). Stay #1 folio posts but no points.

HHonors tells me because of the date overlap, I won't get credit for Stay #1. I went back and forth a few times and tried to explain to them:

1. These should be configured two different stays and I should get points for all 4 rooms.

2. Even if you won't give me points for dates that overlap, I should at least get credit for the days that DON'T overlap. Because Stay #2 posted first, I get zero credit for stay #1 even though there were 2 more nights.

I will try calling again today and see if yet another CSR can understand this situation. No dice via the last 2 phone calls, email or fax.

Is it too hard for them to understand that since Stay #2 posted first, their computer system auto-disqualified me for stay #1, but stay #1 had different (but overlapping) dates?

This is the ONE thing I like about Marriott. No issues with multiple stays or nights upto 4 rooms. And no problems for multiple stays if check-out dates are different even if > 4-rooms.

Not to mention 2 hotels should be considerd "2 stays".

http://hhonors1.hilton.com/en_US/hh/terms.do says:

A 'Stay' is defined as the total number of consecutive nights spent at the same participating hotel, whether or not a guest checks out and checks back in again.

I'm still trying to get HHonors to give me credit, but wanted to post my problems so far.

I had two stays at separate hotels in same city, two rooms per hotel (4 rooms total).

Stay #1 (2 rooms): June 1-6
Stay #2 (2 rooms): June 2-5

So my second stay began 1-day after and completed 1-day before the first stay. Stay #2 posts to my account first (since I check out 1-day before Stay #2). Stay #1 folio posts but no points.

HHonors tells me because of the date overlap, I won't get credit for Stay #1. I went back and forth a few times and tried to explain to them:

1. These should be configured two different stays and I should get points for all 4 rooms.

2. Even if you won't give me points for dates that overlap, I should at least get credit for the days that DON'T overlap. Because Stay #2 posted first, I get zero credit for stay #1 even though there were 2 more nights.

I will try calling again today and see if yet another CSR can understand this situation. No dice via the last 2 phone calls, email or fax.

Is it too hard for them to understand that since Stay #2 posted first, their computer system auto-disqualified me for stay #1, but stay #1 had different (but overlapping) dates?

This is the ONE thing I like about Marriott. No issues with multiple stays or nights upto 4 rooms. And no problems for multiple stays if check-out dates are different even if > 4-rooms.

Not to mention 2 hotels should be considerd "2 stays".

http://hhonors1.hilton.com/en_US/hh/terms.do says:

A 'Stay' is defined as the total number of consecutive nights spent at the same participating hotel, whether or not a guest checks out and checks back in again.

Soooted, how can YOU stay at two different properties at one time?

I'm not sure what Marriott has to do with this as there published rules regarding multiple rooms are different than Hiltons. At Hilton properties you only get credit to 2 rooms per stay.

Soooted, how can YOU stay at two different properties at one time?

It happens quite often, actually. As a consultant, I don't always know if I need to stay for 2 days or 5 days (or whatever). So I will often book overlapping stays. Also, for some corporate events I have to be in two hotels at the same time for different meetings. While I obviously must sleep in one hotel, I very often use both hotels to wash, change, or take power naps before meetings.

These are all legitimate stays... I book the rooms, I check in, I pay for the rooms on my HH AMEX and I check out. I am physcially there at check in and check out for both hotels.


I'm not sure what Marriott has to do with this as there published rules regarding multiple rooms are different than Hiltons. At Hilton properties you only get credit to 2 rooms per stay.
Yes, 2 rooms per stay, but this was two separate stays. Just because the dates had some overlap doesn't mean it wasn't two separate stays.

Marriott recognizes that for whatever reason, one person may book & pay for multiple rooms. For example, if I have subcontractors with me, I will book the room under my name for corporate expense purposes. In some cases, I have contractors working on one site and I'm at another, so we stay at different hotels on the same days.

It happens quite often, actually. As a consultant, I don't always know if I need to stay for 2 days or 5 days (or whatever). So I will often book overlapping stays. Also, for some corporate events I have to be in two hotels at the same time for different meetings. While I obviously must sleep in one hotel, I very often use both hotels to wash, change, or take power naps before meetings.

These are all legitimate stays... I book the rooms, I check in, I pay for the rooms on my HH AMEX and I check out. I am physcially there at check in and check out for both hotels.


Yes, 2 rooms per stay, but this was two separate stays. Just because the dates had some overlap doesn't mean it wasn't two separate stays.

Marriott recognizes that for whatever reason, one person may book & pay for multiple rooms. For example, if I have subcontractors with me, I will book the room under my name for corporate expense purposes. In some cases, I have contractors working on one site and I'm at another, so we stay at different hotels on the same days.

Maybe you're misunderstanding me. How can you sleep overnight in two seperate rooms? It's impossible. That is where hilton draws the line.

You know HHonors T&C. It is what it is.

Maybe you're misunderstanding me. How can you sleep overnight in two seperate rooms? It's impossible. That is where hilton draws the line.

You know HHonors T&C. It is what it is.

Please show me where Hilton Honors T&C says you can only get credit for the room that you sleep in? In fact, HHonors lets you get credit for 2 rooms in a single stay. You obviously cannot sleep in both rooms at the same time.

The issue isn't how many rooms can you physically sleep in at a time, it's how much credit Hilton will give a single individual for booking, registering, and paying for multiple rooms. There are many legitimate reasons for a single individual needing to book multiple rooms. I gave many examples. I book rooms all the time under my name for short stays of anywhere between 2-14 days for myself and subcontractors or family for vacations. Some reservations do overlap.

My point is that if there is any overlap, Hhonors isn't using any common sense. Suppose you booked 2 rooms for 20 days... and you happen to have booked another room for a single night somewhere during that 20-day period. That room would post before your 20-day stay posts... the HHonors system automatically invalidates the 20-day stay because it "overlaps". So you pay for 41-nights and get credit for 1-night and points only on money spent for that 1-night.

This is the argument HHonors is telling me. I tell them to cancel the shorter stay if they can only give me credit for 2-rooms (despite this is a separate stay). But they won't budge. For 99% of the people who don't book more than 2-rooms at a time, you probably don't care. But for someone who does this regularly, it's yet another reason why I question staying with Hilton. Is the grass greener at Marriott? Probably not - it's just brown in differnet spots. But I have to do my own value analysis based on how much of a benefit >2 room credit is for me and make my own decisions on where to spend my business.

Nothing more, nothing less.

Please show me where Hilton Honors T&C says you can only get credit for the room that you sleep in? In fact, HHonors lets you get credit for 2 rooms in a single stay. You obviously cannot sleep in both rooms at the same time.

The issue isn't how many rooms can you physically sleep in at a time, it's how much credit Hilton will give a single individual for booking, registering, and paying for multiple rooms. There are many legitimate reasons for a single individual needing to book multiple rooms. I gave many examples. I book rooms all the time under my name for short stays of anywhere between 2-14 days for myself and subcontractors or family for vacations. Some reservations do overlap.

My point is that if there is any overlap, Hhonors isn't using any common sense. Suppose you booked 2 rooms for 20 days... and you happen to have booked another room for a single night somewhere during that 20-day period. That room would post before your 20-day stay posts... the HHonors system automatically invalidates the 20-day stay because it "overlaps". So you pay for 41-nights and get credit for 1-night and points only on money spent for that 1-night.

This is the argument HHonors is telling me. I tell them to cancel the shorter stay if they can only give me credit for 2-rooms (despite this is a separate stay). But they won't budge. For 99% of the people who don't book more than 2-rooms at a time, you probably don't care. But for someone who does this regularly, it's yet another reason why I question staying with Hilton. Is the grass greener at Marriott? Probably not - it's just brown in differnet spots. But I have to do my own value analysis based on how much of a benefit >2 room credit is for me and make my own decisions on where to spend my business.

Nothing more, nothing less.

You can't sleep in two seperate rooms at one time in two seperate properties.

To have multiple rooms at multiple properties, you can't physically sleep in two different rooms at two different properties.

the T&C are what they are, why not work within those T&C?

You can't sleep in two seperate rooms at one time in two seperate properties.

To have multiple rooms at multiple properties, you can't physically sleep in two different rooms at two different properties.

the T&C are what they are, why not work within those T&C?
This is getting repetitive. You are not reading my posts.

By your own words, you say "you can't physically sleep in two different rooms at two different properties".

I ask you: How can you sleep in two rooms at the SAME property? You can't. Yet Hilton T&C's clearly allow credit for two rooms. The T&C's say nothing about multiple properties. It simply talks about two rooms per stay. The T&C's say nothing about overlapping dates for multiple stays.

So your arguments about T&C's are completely invalidated. I am not trying to circumvent the T&C's... in fact, I'm trying to show HHonors CSR how the automated system is broken and that they need to intervene to post my points, in compliance with the T&C's.

But it's easier for the CSR's to be stupid and say "the system says no".

I frequently have overlapping stays. My last trip I was in suburbs near client headquarters and stayed for 12-nights. One of those days I had to be in the city early and didn't want to risk being late with bad traffic and unknown area, so I booked an OVERLAPPING stay. What I should've done was not given my HHonors for the short, overlapping stay so that my 12-night stay didn't get invalidated. Sounds kinda stupid to do so as you lose the beneits of HHonors unless you check-in with my HHonors then ask them to remove it before I check-out. I suppose one could cheat and have two accounts, but that is against the T&C's.

another way to get credit for mutiple rooms is to set up a "meeting planner" with a hotel manager - sometimes this will work

soooted, I've done this a few times in the past. HH member checks in w/employee, HH member has to go to a meeting for a couple of days in another town while employee stays in hotel, then HH member returns or doesn't to first hotel. Have not had a problem getting all points - it's a case of 'get the right DD employee' on the phone. I wouldn't do it every month.....

I am not sure how to search the threads for this question, since there is no simple search word.

I recently had 3 different stays for 2 rooms each night at Hampton Inns. The reservations were made under my Hilton HHONORS Diamond account number and paid together. My HHONORS account was credited 1 stay and 1 night for each of the 3 separate stays. I did receive points for total eligible revenue for the 2 rooms per stay. Two separate Hilton Diamond CSRs told me that I would receive credit for only 1 stay for each night of 2 rooms. :td: Is this Hilton HHONORS' T&C?

I know that similar stays at Starwood properties will be credited as 6 stays and 6 nights (2 stays and 2 nights for each night with 2 rooms). Just last weekend I also received 2 Starwood Platinum 500 point amenities for a stay/night with 2 rooms, along with 2 stays and 2 nights credited to my account. In fact, Starwood will allow you to earn stay and night credit for up to 3 rooms per night. ^ Under Starwood's T&C, I can accumulate stays and nights much faster than Hilton for Platinum requalification.

I recently had 3 different stays for 2 rooms each night at Hampton Inns. The reservations were made under my Hilton HHONORS Diamond account number and paid together. My HHONORS account was credited 1 stay and 1 night for each of the 3 separate stays. I did receive points for total eligible revenue for the 2 rooms per stay. Two separate Hilton Diamond CSRs told me that I would receive credit for only 1 stay for each night of 2 rooms. :td: Is this Hilton HHONORS' T&C?

Yes, it is. HHonors only gives one stay per folio, and one night per actual night, irrespective of the number of rooms on the folio.

Mike

I don't know what Starwood you are talking about but the rules of the Starwood I know are no different from HH: Two rooms for one night is one stay with Starwood.

From the SPG T&Cs:
5.5. If you are a registered guest, you may receive Starpoints for Eligible Charges incurred and paid by you for up to three rooms during the same stay (your room plus two others) if all such rooms are registered in your name, you stay in one of the rooms, and you personally settle all room charges upon check-out. Multiple rooms on the same stay count as only one Eligible Stay or Eligible Night towards elite levels of Membership and for threshold bonuses and promotions.

https://www.starwoodhotels.com/preferredguest/legal/spg_terms.html

You might have been lucky, but do not count on it again.

I don't know what Starwood you are talking about but the rules of the Starwood I know are no different from HH: Two rooms for one night is one stay with Starwood.

From the SPG T&Cs:


https://www.starwoodhotels.com/preferredguest/legal/spg_terms.html

You might have been lucky, but do not count on it again.

Flying Lawyer, thanks for pointing out the SPG T&C. I focused on the Starpoints for 3 rooms and overlooked the stay and night credit for promotions and qualifications.

I was indeed very lucky in my recent stay at a Westin in which I received stay and night credits for each of the 2 rooms in my name. Actually I was even luckier than that, but no details here. :D

I don't want anyone at Starwood to correct the error, so I won't name the property. ;) I did ask the front desk agent when checking in about the stay credit, and both front desk agents said that I would receive stay and night credit for both rooms and Platinum 500 point amenities.

Dont worry too much about it since your good fortune at SPG ( and incidentally I have also been lucky to get both stay and nights credit for two seperate rooms with HH :)) has probably occured to many of us.
In my case twice with SPG within the last year.

Just dont get too upset if it doesnt occur.

mike

I too have been lucky with HH. Sometimes with prior arrangements with sales dept, sometimes they just show up. Not always.

One stay credit, one mileage credit, but base points for both from the T and C

You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay and "Triple Base points" means you will receive a bonus equal to two times the number of Base points earned during a stay. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. Bonus points earned on Base points do not count toward VIP tier qualification (Example - "Double Base points" or "Triple Base points" promotions).

It appears you received everything you were entitled to - all the points from both rooms on the folio, and the night / stay credits for one room, in complete accordance with the HHonors® Terms & Conditions (http://hhonors1.hilton.com/en_US/hh/terms.do).

I'm booking travel for my team to an event in SFO. Some of the team members arrive on one day; I arrive two days later. I'd like to book all the rooms on my Hilton Amex and have all the room charges billed to it. What's the best way to accomplish that? Can I get credit for all the rooms I book, or just my own?

You can get room and stay credit for up to two rooms. If you want the points for others then open accounts in your player's names, attatch them to sepertate reservations, then combine those accounts with your own. This is a one-time solution, so if you have an entire season with similar arrangements you may need to keep the accounts seperate until the end of the season. Stay and night credits won't transfer, only points. I'm not sure if transfered base points will apply to your level qualification base point total.

To charge everything to your HHonors Amex will require those arriving first to check in with one card and for you to replace the card they put on file with your own once you arrive. You also may be able to get a better rate by paying net-direct in advance, then again replace the card they put on file with your own once you arrive for any incidental charges.

I'm booking travel for my team Can I get credit for all the rooms I book, or just my own?

You might wish to consider that one or more of your team members would also like to get credit for their stay away from home.

If Gold status books 2 rooms (single reservation, same dates) at HGI or DoubleTree. Will the Free Breakfast benefit apply to Both rooms?
(Officially says: for member + 1 guest. Obviously, the member will stay only in 1 of 2 rooms).

I get that you can get points for two rooms on a single stay. If I book both rooms under a triple bonus points rate, will I get triple bonus points for each room? Basically I'd be getting 6x points for the stay, if that works. Or is there something that prevents you from collecting bonus points like that?

EDIT: Sorry, answered my own question.
Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms.

I read this thread from the start and fo rme as a beginner with HH terminology it is still not clear:

I will stay in 2 weeks in Budapest for 2 days and book 3 rooms. If I would travel alone, I would get every night 2000HH points + 500 Bonus points for my room (double promotion by April 6th), assuming a 100$/night fare.

Can somebody more experienced explain for the rookies what does the T&C stipulate and what is the best DoubleDip option for booking and paying for 2 or more rooms?

I read this thread from the start and fo rme as a beginner with HH terminology it is still not clear:

I will stay in 2 weeks in Budapest for 2 days and book 3 rooms. If I would travel alone, I would get every night 2000HH points + 500 Bonus points for my room (double promotion by April 6th), assuming a 100$/night fare.

Can somebody more experienced explain for the rookies what does the T&C stipulate and what is the best DoubleDip option for booking and paying for 2 or more rooms?

If you book three rooms, you will only get stay credit for one room ( so two nights credit and one stay credit) and points credit for two rooms if they are on the same folio (they are linked together and paid for by you). The third room would not give you anything extra under the current Honors terms.

You may get lucky and the hotel could make a mistake and give you points for all three rooms but they do not have to under the Honors terms.

I have booked AXON award stay (for me & my wife) and two rooms (my parents and my parents-in-law). I’m paying for all rooms using my Amex Surpass card. Now we have three rooms and I’m aware of Hilton “two rooms” policy. Do I get HHonors points for those two rooms? What’s the best strategy to book this trip in order to get the max points? Btw, I’m just a lowly Gold.

Thx.

You will only get credit for two of the rooms. If you want to maximize points, have two rooms on one folio and the other room on another and charge everything to one of the two on the shared folio.

Change one of the paid room under your name should get you more points.

My experience this is done by combining the folio of the 2nd room under yours into one bill. So if your name is under one of the paid room, you should have no problem to get points of the rooms for yourself and one other paid room.

Book the AXON under one of the other couples name. Then book the two paid rooms under your name and HH#. That way you will get points for the two paid rooms. Easiest way. Make sure the two paid rooms are put into one folio and shows that way at check-out. Otherwise, keep copies and send them in (or call ) Honors to get points for the second room.

... and if you pay the third room with your AMEX Surpass Card then it will give you 9HH points for every dollar spent, much better than nothing.

- 2 rooms on your name, payed by your Surpass Card
- 1 room on somebody else's name, payed by your Surpass Card

Recently, I reserved and paid for two rooms at a Hampton Inn.

I was only awarded HHonors points for one of those rooms. Should I have also gotten HHonors points for the second room?

Recently, I reserved and paid for two rooms at a Hampton Inn.

I was only awarded HHonors points for one of those rooms. Should I have also gotten HHonors points for the second room?

Yes, you are entitled to points for both rooms.

Dear Mr. XXXXXX,

Warm greeting from Hilton Reservation & Customer Care!

We refer to previous correspondence in this matter.

We note that we are not in dispute regarding the relevant clause of the HHonors Terms and Conditions that applies to your stay at the Hilton Hua Hin on 27-29 March 2009, but on how that clause is to be interpreted.

The relevant clause states:

"A Member may earn Base points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio".

It is our interpretation of that clause that, in order to earn Base points for two rooms per stay, the eligible charges for both rooms must be on the one folio. By your own admission, during your stay there were three rooms on three different folios. Therefore, we consider that, technically, Base points in relation to one room only should have been accrued. Notwithstanding this, in the interests of customer service, Base points for two rooms were credited to you. Whilst we are happy to combine the two folios so that guests can earn the Base points in relation to two rooms per stay, the relevant clause clearly states that a Member may only earn Base points for up to two rooms per stay. We reiterate that, in the present case, there is no entitlement to earn Base points in relation to the third room.

We note clause 11 of the HHonors Terms and Conditions which provides that all interpretations of the Program Terms and Conditions shall be at the sole discretion of Hilton HHonors Worldwide, LLC.

Whilst we hope to continue to serve you to the best of our ability in the future, we strongly disagree that you have any legal claim in relation to this issue, and, having regard to your assertion to take legal action in this regard, we will continue to maintain our position as set out in this email and we reserve the right to take such action as we may consider necessary to refute any claim by you in this regard. We note that it is a condition of participation in the HHonors program that under no circumstances is Hilton liable for any direct, indirect, incidental, special or consequential damages arising out of the HHonors program or any such other products and services.

Yours sincerely

Queenie Wu

Hilton Reservations and Customer Care

Email (Resv) asiapacres@hilton.com

Email (HHonors) asiahhonors@hilton.com

Web www.hiltonfamily.com


Yes, you are entitled to points for both rooms.

Entitlement does not mean you'll get them!!!!!!!!

You are entitled to points for two rooms when they are on one folio. If you follow the rules and make sure at check-out that two rooms are on one folio, then you will get the points. One folio means one folio. It is the members responsibility to ensure that the rooms are on one folio, as per the written rules. Did I mention that the two rooms have to be on one folio to comply with the HHonrs rules and get the entitled points?

In my opinion, threatening to take legal action over not getting hotel points when you didn't follow the rules is just silly.

You are entitled to points for two rooms when they are on one folio. If you follow the rules and make sure at check-out that two rooms are on one folio, then you will get the points. One folio means one folio. It is the members responsibility to ensure that the rooms are on one folio, as per the written rules. Did I mention that the two rooms have to be on one folio to comply with the HHonrs rules and get the entitled points?You, of course, are correct, the rooms must be on one folio. It is really bad practice to separate a single reservation for two rooms with one confirmation number with one one credit card from one hhonors account into two bills and two folios when you check in. This forces the customer to have to stop at the desk and teach the front desk clerk how to combine folios which has taken me up to half an hour at some properties, then when the points/stay posts, voila, the points post from the room with the zeroed out room bill, not from the combined folio and you must call anyway. HHonors has created this system and it stinks.


In my opinion, threatening to take legal action over not getting hotel points when you didn't follow the rules is just silly.Agree, but the process still stinks.

Dear Mr. XXXXXX,

"A Member may earn Base points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio".

It is our interpretation of that clause that, in order to earn Base points for two rooms per stay, the eligible charges for both rooms must be on the one folio. By your own admission, during your stay there were three rooms on three different folios. Therefore, we consider that, technically, Base points in relation to one room only should have been accrued. Notwithstanding this, in the interests of customer service, Base points for two rooms were credited to you. Whilst we are happy to combine the two folios so that guests can earn the Base points in relation to two rooms per stay, the relevant clause clearly states that a Member may only earn Base points for up to two rooms per stay. We reiterate that, in the present case, there is no entitlement to earn Base points in relation to the third room.
Emphasis mine


Entitlement does not mean you'll get them!!!!!!!!

I'm not sure what your argument is about. According to the e-mail you quoted, you DID receive base points for 2 rooms even though you had separate folios. You GOT the credit that you were ENTITLED.

It appears you are attempting to use threats to get credit for a third room which you are clearly not entitled to. Hilton T&C state a max of 2 rooms per stay will be credited.

Sigh, another frivolous lawsuit, jamming up the legal system.

I just don't happen to agree with the manner Hilton Honors is interpreting their own rules; specifically, I interpret their rule as meaning that if you had/paid for, let's say, 10-rooms and so long as they were on seperate folios then you would get credited for 10-rooms because no folio contained more then 2-rooms.

I'm not sure what your argument is about. According to the e-mail you quoted, you DID receive base points for 2 rooms even though you had separate folios. You GOT the credit that you were ENTITLED.

It appears you are attempting to use threats to get credit for a third room which you are clearly not entitled to. Hilton T&C state a max of 2 rooms per stay will be credited.

Sigh, another frivolous lawsuit, jamming up the legal system.

Same question as many people, but slightly different circumstances. The night before my wedding I am staying at the Hilton and getting a room for my fiance at the Hampton Inn nearby. If I physically check in at both locations would I get both "stays" in one night?

If I missed the answer to this somewhere in the thread I apologize, I assume not to many people go checking into two different Hiltons on the same night. And it definitely seems impossible to have both rooms put on the same folio.

Thanks for the help!

Same question as many people, but slightly different circumstances. The night before my wedding I am staying at the Hilton and getting a room for my fiance at the Hampton Inn nearby. If I physically check in at both locations would I get both "stays" in one night?

If I missed the answer to this somewhere in the thread I apologize, I assume not to many people go checking into two different Hiltons on the same night. And it definitely seems impossible to have both rooms put on the same folio.

Thanks for the help!

Might be wrong, but I don't think you would get the points in that scenario. You would probably have to ring Hhonors to explain the situation and it would then be obvious that you were not staying at the Hampton Inn and were trying to get round the rules. Officially I think the rules say that the member has to be staying at the hotel to get points and credits.

Same question as many people, but slightly different circumstances. The night before my wedding I am staying at the Hilton and getting a room for my fiance at the Hampton Inn nearby. If I physically check in at both locations would I get both "stays" in one night?

If I missed the answer to this somewhere in the thread I apologize, I assume not to many people go checking into two different Hiltons on the same night. And it definitely seems impossible to have both rooms put on the same folio.

Thanks for the help!

Might be wrong, but I don't think you would get the points in that scenario. You would probably have to ring Hhonors to explain the situation and it would then be obvious that you were not staying at the Hampton Inn and were trying to get round the rules. Officially I think the rules say that the member has to be staying at the hotel to get points and credits.

exactly....you would only get points for the second room if you were staying in the first room & the second room was in the same hotel....

exactly....you would only get points for the second room if you were staying in the first room & the second room was in the same hotel....

Officially yes, however, I expect that he will get points for both stays....

They don't seem to have any clear rules on this that I can find. It would definitely suck if I have to pay for two rooms and don't get credits as they cannot be put on the same folio.

We will see though.

[QUOTE=MoreMilesPlease;12039058]You are entitled to points for two rooms when they are on one folio. If you follow the rules and make sure at check-out that two rooms are on one folio, then you will get the points. One folio means one folio. It is the members responsibility to ensure that the rooms are on one folio, as per the written rules. Did I mention that the two rooms have to be on one folio to comply with the HHonrs rules and get the entitled points?


It should not be the resposibility of the hhonors member....this will burn anyone the first time as most people have a life and don't memorize rules such as these. I did ask the question will I get points for both rooms....answer was yes. Not guests responsibility to be all knowing but desk person should know rules.

Like I said I will know better next time.....I still want what I am entitled to....points for both rooms.

[QUOTE=MoreMilesPlease;12039058]You are entitled to points for two rooms when they are on one folio. If you follow the rules and make sure at check-out that two rooms are on one folio, then you will get the points. One folio means one folio. It is the members responsibility to ensure that the rooms are on one folio, as per the written rules. Did I mention that the two rooms have to be on one folio to comply with the HHonrs rules and get the entitled points?


It should not be the resposibility of the hhonors member....this will burn anyone the first time as most people have a life and don't memorize rules such as these. I did ask the question will I get points for both rooms....answer was yes. Not guests responsibility to be all knowing but desk person should know rules.

Like I said I will know better next time.....I still want what I am entitled to....points for both rooms.

I booked 2 rooms (under 2 separate reservations with my Hhonors #) for myself and my family under my name, arrival on the same day but with different departure date (I need to check out 1 day earlier than my family), will the front desk be capable to put 2 rooms on 1 folio when I check out the first room even though will different departure date, or it has to be same departure date? Do we get diamond benefits (free breakfast) on both rooms?

Thanks for any input in advance!

You will definitely get points for both rooms, just ask at Reception to put them on same folio. Regarding benefits, ask them nicely and you might get a positive answer. They do not have to do it, but they might, especially since you travel with family.

Has anyone had any experiences with this lately. We are staying in London next week, and will be paying for two rooms. If I get it all on one folio I should get all the points correct?

Has anyone had any experiences with this lately. We are staying in London next week, and will be paying for two rooms. If I get it all on one folio I should get all the points correct?

it you booked via the correct channel then the answer is 'yes'....

Reading through this thread, I was under the impression that when reserving and paying for two rooms and having a single folio for both rooms, I would get full credit for both rooms. However, this has not been my experience.

For instance, a recent six night stay, two rooms, I thought I would receive the points equivalent to the combined folio USD value (I did) plus credit for two stays and twelve nights towards my status. However, it only counted as one stay completed and six nights completed.

Has anyone had a different experience? When I contacted the Diamond Desk, they insisted that I had received full credit for everything, and didn't seem to understand the nuance of my question.

Perhaps there are T's and C's somewhere that explain this more clearly, but I haven't been able to find them.

Reading through this thread, I was under the impression that when reserving and paying for two rooms and having a single folio for both rooms, I would get full credit for both rooms. However, this has not been my experience.

Your impression isn't correct. You can receive points for two rooms, but only one stay credit. The only way you'll get more than one stay credit per night is if you have a grandfathered Mutual Fund account, which haven't been issued in many years.

You only get stay/night credit for one room.

From Hhonors T&C:
A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (15%, 25% or 50%, depending on Member tier), Bonus Points earned through the HHonors Points and HHonors Points Earnings Style and double or triple Base point promotions, will apply to the total Base point credit earned for both rooms. For any other bonuses, including HHonors Marketing Partner Bonus Points and other promotional bonuses, Bonus Points will be awarded on one room only. For purposes of obtaining tier status, a Member may receive one stay credit on one room only. For purposes of earning miles for stays, miles may only be earned on one room only.

Heres my scenario:

3 rooms....for 3 nights....I am in one room with gf, other 2 rooms with friends. I am paying for everything. I am also a Amex Surpass member. And stays & nights dont pertain to me. I just want as many points as possible..

Can anyone tell me if this is correct...as its what i believe you all are saying...

Upon Arrival, I ask the front desk to put all 3 rooms on ONE folio (my room).
When we leave, my folio will have all 3 rooms + any charges/food/phone etc..

Will the above option get me base AND bonus points for all three rooms? or JUST 2 rooms?

Or... Shall i do the following...(suggested by a fellow diamond member)

Upon arrival.... put 2 folios on 1 room (my room) and let 3rd room just be charged to my amex, as an additional room....

this would give me base and bonus points from 2 rooms onto my HH acct...

***but then after a week or two... call diamond desk and give them the folio with the 3rd room on it...and supposedly they will give u full credit for that as well....
sorry if this is confusing...thanks for any help..

i3udfrog16

Doesn't matter how many rooms you have in your folio. You will only get points credit for 2 rooms.

Hhonors T&C (which is quoted in my post immediately above your post)
A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (15%, 25% or 50%, depending on Member tier), Bonus Points earned through the HHonors Points and HHonors Points Earnings Style and double or triple Base point promotions, will apply to the total Base point credit earned for both rooms. For any other bonuses, including HHonors Marketing Partner Bonus Points and other promotional bonuses, Bonus Points will be awarded on one room only.

Don't know about gaming the system by your friend's suggestion. You shouldn't get credit for the third room even if you call later as they can see that you have received credit for 2 rooms already.

You definitely will receive points credit from charging all the rooms to your AMEX.

Your impression isn't correct. You can receive points for two rooms, but only one stay credit. The only way you'll get more than one stay credit per night is if you have a grandfathered Mutual Fund account, which haven't been issued in many years.

You only get stay/night credit for one room.

From Hhonors T&C:
A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (15%, 25% or 50%, depending on Member tier), Bonus Points earned through the HHonors Points and HHonors Points Earnings Style and double or triple Base point promotions, will apply to the total Base point credit earned for both rooms. For any other bonuses, including HHonors Marketing Partner Bonus Points and other promotional bonuses, Bonus Points will be awarded on one room only. For purposes of obtaining tier status, a Member may receive one stay credit on one room only. For purposes of earning miles for stays, miles may only be earned on one room only.

Thanks - that definitely ends the confusion on my part. But not the result that I wanted to hear...:(

It doesn't mention the nights completed credit, though. Does that appear somewhere else in the T&Cs?

Thanks - that definitely ends the confusion on my part. But not the result that I wanted to hear...:(

It doesn't mention the nights completed credit, though. Does that appear somewhere else in the T&Cs?

You only get nights credit for ONE room.

From T&C:
A "stay" is defined as the total number of consecutive nights spent at the same hotel.

As stated earlier, you get stay credit for ONE room only. The nights credit is for however long that stay for that ONE room is.

You only get nights credit for ONE room.

From T&C:
A "stay" is defined as the total number of consecutive nights spent at the same hotel.

As stated earlier, you get stay credit for ONE room only. The nights credit is for however long that stay for that ONE room is.

I think that is an interpretation of the T&Cs. The T&Cs do not state what the definition of "nights completed" is in terms of obtaining tier status. Not that I doubt you are correct that only one room counts for nights completed, but that is not specifically defined in the T&Cs.

I think that is an interpretation of the T&Cs. The T&Cs do not state what the definition of "nights completed" is in terms of obtaining tier status. Not that I doubt you are correct that only one room counts for nights completed, but that is not specifically defined in the T&Cs.

It is very clearly stated in the T&Cs.

For purposes of obtaining tier status, a Member may receive one stay credit on one room only.

A "stay" is defined as the total number of consecutive nights spent at the same hotel.

One room = one stay = total number nights for that one room

Not sure how much clearer you want it said.

It is very clearly stated in the T&Cs.

For purposes of obtaining tier status, a Member may receive one stay credit on one room only.

A "stay" is defined as the total number of consecutive nights spent at the same hotel.

One room = one stay = total number nights for that one room

Not sure how much clearer you want it said.

You are missing my point... They actually provide a definition for a "stay" in the T&Cs as regards tier status, but they do not DEFINE what is meant by "nights" with respect to tier status. It can be INFERRED from the phrase you are quoting, but nowhere is the nights that count towards tier status defined.

For instance, the T&Cs do NOT state that "For purposes of obtaining tier status, a Member may receive night credits on one room only." Further, the T&Cs do NOT state that "Night Credits" are defined as the total number of consecutive nights spent at the same hotel."

As I stated previously, it is likely that you are correct, but there is nothing specifically defining what nights count towards tier status in terms of obtaining status based on the number of nights. That much is clear.

You are missing my point... They actually provide a definition for a "stay" in the T&Cs as regards tier status, but they do not DEFINE what is meant by "nights" with respect to tier status. It can be INFERRED from the phrase you are quoting, but nowhere is the nights that count towards tier status defined.

For instance, the T&Cs do NOT state that "For purposes of obtaining tier status, a Member may receive night credits on one room only." Further, the T&Cs do NOT state that "Night Credits" are defined as the total number of consecutive nights spent at the same hotel."

As I stated previously, it is likely that you are correct, but there is nothing specifically defining what nights count towards tier status in terms of obtaining status based on the number of nights. That much is clear.

You can wordsmith this all you want, but as I and several others have pointed out in this thread, you're gonna get what you got. Wishing, hoping, and believing that the T&Cs are different will only result in further frustration for you. Give it a rest.

You can wordsmith this all you want, but as I and several others have pointed out in this thread, you're gonna get what you got. Wishing, hoping, and believing that the T&Cs are different will only result in further frustration for you. Give it a rest.

No worries! :)

I have enough experience with Hhonors to know that I shouldn't expect anything more. Definitely no frustration over this issue.

I booked and paid for multiple rooms at a meeting in Dallas and never got the points. The points were given out to the people who stayed in the rooms as they gave the desk clerk their HH #'s. Rats!

I booked and paid for multiple rooms at a meeting in Dallas and never got the points. The points were given out to the people who stayed in the rooms as they gave the desk clerk their HH #'s. Rats!I'm not a Hilton expert, but I would have thought that if you paid for the rooms, you would get the points.

So, I ask at checking for folios for two rooms to be merged onto just one folio, told no problem.

Ask again at checkout to confirm the two folios will be merged into one. Told no proble,

Next week, the cheaper room-only folio posts to my hhonors account, nothing from the suite with all the charges on it posts at all. Looking at my history, it looks as though the hotel closed the folios separately, despite their insistence they'd be merged.

Where is the best place to get this resolved? Hotel, Hhonors CS, anywhere else? Anyone have any tips?

...
Where is the best place to get this resolved? Hotel, Hhonors CS, anywhere else? Anyone have any tips?For a start - did you not get a printed copy of a single folio containing charges for both rooms upon checkout?

Getting such where ever possible is a basic tenet for all my stays - whether for one or more rooms - it does mean I cannot use express check out and I generally won't require the printout later (~95% of the time) - but the other 1 in ~20 times I have needed one makes it worth while.

You are missing my point... They actually provide a definition for a "stay" in the T&Cs as regards tier status, but they do not DEFINE what is meant by "nights" with respect to tier status. It can be INFERRED from the phrase you are quoting, but nowhere is the nights that count towards tier status defined.

For instance, the T&Cs do NOT state that "For purposes of obtaining tier status, a Member may receive night credits on one room only." Further, the T&Cs do NOT state that "Night Credits" are defined as the total number of consecutive nights spent at the same hotel."

As I stated previously, it is likely that you are correct, but there is nothing specifically defining what nights count towards tier status in terms of obtaining status based on the number of nights. That much is clear.In relation to the part I have bolded red, there are actual definitions of a 'night' directly in relation to a 'stay'.

This appears three times in the T&C's - whether they were there before the recent changes or not I am not sure.

Hilton HHonors Membership Tiers (http://hhonors1.hilton.com/en_US/hh/terms.do#hilton_hhonors_membership_tiers)

A "night" is a night that is part of a "stay," as that term is defined herein.So if accommodation does not come under the auspices of a 'stay' then no 'nights' (toward status) may be earned.

To put it another way: if a 'stay' can only earned for the one room then only the 'nights' that are part of that 'stay' for that one room would count toward tier status.