Aer Lingus Gold Circle Club - Customer Service Ethos at Aer Lingus (Regional)

Seems like a horrible story:

http://leothegeek.wordpress.com/2011/06/29/how-a-complaint-about-change-on-an-aer-lingus-flight-turned-me-into-a-suspected-terrorist/

..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.

..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.

How about The Irish Times :D

http://www.irishtimes.com/newspaper/ireland/2011/0701/1224299848677.html

..if one believes something written on a blog as gospel.

Call me a cynic, but I doubt it all went down quite like Victim-Stu says.

Very well said Colm - ''two sides'' and all of that. From the outset the blog (when it was still available) appeared to contain bias to ''strengthen'' the story as such.

EI Premier

original blog post: http://www.mike.ie/2011/07/how-a-complaint-about-change-on-an-aer-lingus-flight-ended-up-with-me-a-suspected-terrorist/

Update here:

http://leothegeek.wordpress.com/2011/08/11/response-from-aer-lingus-and-aer-arann-to-the-complaint-i-made-about-my-treatment-on-their-flight/

I am beginning to wonder which variables, if any, might explain such alleged negative behavior on the part of the airline/airline employee to this passenger. Surely it could not be sexuality?

If so, it would reflect very badly not just on Aer Arann but also on Aer Lingus. To be clear, I have no evidence of this - just a lex parsimoniae type gut feeling.

I never did like Aer Arann. I suspect (hope) that it's a once-off incident, and it's rather ridiculous that the pax has no legal remedy for defamation :(

It makes for pretty horrifying reading.

I guess this could happen on any airline and I don't expect the response would be any different, as legal fears would prevent the airline from doing the honourable thing and apologising.

I'm left with an uneasy feeling and a vagueish wish to avoid RE. They reap what they sow.

And it is UTTERLY ridiculous that there is no avenue for redress.

What an appalling story this is, on two levels: inflight staff abusing their powers due to the post 9/11 set up (and this is definitely not the first time I have read or indeed experienced this, including at EI proper) and an airline completely unable to address its failing in a satisfactory manner.

It is unbelievable that at Aer Arran the word "sorry" seems not to feature in their vocabulary. Legal fears might be behind this but even then these are starting to be outweighed by the negative publicity this story has generated.