Credit Card Programs - List of Flights Earning Flight Points for Citi ThankYou Card?

Greetings!

First of all, my apologies if this has already been answered! I did some quick searching, and couldn't find an answer.

When I opened my June statement today, I noticed that I didn't have a list of flights where I earned ThankYou Flight Points. A bit of digging, and a I realized I haven't had that list since my February statement.

I've still been earning Flight Points for my flights, but there's no way to figure out which flights I've earned points for, and which ones I haven't.

I can't see to figure it out online, and a call to customer service resulted in a virtual shrug.

Citi: "We don't have that information, talk to Thank You."
Thank You: "We don't have that information, talk to Citi."

In the past, Citi *has* missed giving me Flight Points for certain flights. Especially when there is more than one ticket in a single transaction. Now there's no easy way to know if that's happened...

Can anyone help? Or shed some light on this situation??

Thanks!!

If you have had this account for awhile you know that there is two-step process. First, you use the card to purchase airline tickets, and a month or two after the flight dates Citi credits your card account with Flight Points based on distance. Those Flight Points are converted to ThankYou points only when matched by spending.

The fact that Citi customer service referred you to ThankYou Network suggests they misunderstood the question. It sounds as if they thought you were asking about the conversion of Flight Points from the card to your TYN account.

To be sure we understand correctly, you are using your TYN credit card to purchase airline tickets, Citi is crediting your card account with Flight Points, but the statement does not list the flights which generated the points? Do you receive paper statements for this account? Have you looked at the PDF version available online?

The most recent thread with in depth discussion of this topic is this one:

http://www.flyertalk.com/forum/other-credit-card-programs/783634-innovative-ways-earn-citi-thankyou-flight-points.html

Yes, I'm acutely aware that Flight Points don't get transferred until you have matching "spend" points. :-)

You summarized it well:

"To be sure we understand correctly, you are using your TYN credit card to purchase airline tickets, Citi is crediting your card account with Flight Points, but the statement does not list the flights which generated the points? Do you receive paper statements for this account? Have you looked at the PDF version available online?"

I've looked at both the paper statements I receive, and the online PDF version of the same thing. Neither one lists the flights on which the Flight Points are earned. And hasn't since my February statement.

It may be possible to do "forensic accounting" and figure it out, but it sure seems like a pain in the...

I can't seem to find anything about this problem in the thread you mentioned...

When I earn flight points, they post on the second statement after the flight begins. The flight origin, destination, ticket number and miles earned are all given.

When I earn flight points, they post on the second statement after the flight begins. The flight origin, destination, ticket number and miles earned are all given.

Same here. The bolding is mine. It takes at least 2 statement cycles to see the flight points when the date of First flight has passed.

... I didn't have a list of flights where I earned ThankYou Flight Points. A bit of digging, and a I realized I haven't had that list since my February statement....

I had the same thing happen to me. Good new though. All my statements that closed in last week or so now show the flight segments that earned the flight points and how many. Just be patient and I am sure from you next statement onwards, it will be fixed.

... FIRST flight that is already TAKEN. Reservation does not count.

I cannot think of a way that Citi would know if you actually fly on the date ticketed.

I cannot think of a way that Citi would know if you actually fly on the date ticketed.

TRUE. I refer to a reservation made for flights in future date.

The flight TAKEN should mean the FIRST flight date on your reservation which could be months in advance. I edit my post to make it clearer to understand.

I dont have any activity on the Premier or other Citi cards in a couple months. Yet the statements continue to come no matter what. The only thing I could think of is now instead of sending me those annoying BT checks separately, Citi send those checks AND at the same time generate statements even w/o any activity and then send the package together.

At first I thought there may be some T&C changes and keep looking for such, but there is none. This has been going on to the 3rd month now.

I dont know if any of you experience this or you all go paperless so dont have the paper statements sent. I keep my option of paper statement without any guilt. :) The useless pages go to re-cycle when only the sensitive info is removed. No shredder needed, just a pair of scissors would do.

Yes, I'm acutely aware that Flight Points don't get transferred until you have matching "spend" points. :-)

You summarized it well:

"To be sure we understand correctly, you are using your TYN credit card to purchase airline tickets, Citi is crediting your card account with Flight Points, but the statement does not list the flights which generated the points? Do you receive paper statements for this account? Have you looked at the PDF version available online?"

I've looked at both the paper statements I receive, and the online PDF version of the same thing. Neither one lists the flights on which the Flight Points are earned. And hasn't since my February statement.

It may be possible to do "forensic accounting" and figure it out, but it sure seems like a pain in the...

I can't seem to find anything about this problem in the thread you mentioned...

I have the same issue on flights purchased with my PPE. Since the conversion to TY Premier I have no flight details on my statements. The points do post and are shown as earned on my old PPE card. I suspect the flight details will return when I have flights actually purchased with the Premier card.

I would like to report that our flights CDG-MIA-LAX-LIH started on May 12 have the flight points posted on the converted Premier card with the same methodology as before. Matched portion is transferred to TYP as usual. I could not figure out if the 0.20 bonus earned on the previous quarterly spending were used for matching or not, largely due to my not keeping track of the extra bonus due to its puny amount.

However, I found the posting was lumped to previously earned TYPs on the PPE card and extended the expiration by 18 months to Jan 2013, like in the past.

Isn't that the TYPs dont have expiration date any more?

Or that only applies to TYPs earned AFTER the card is converted?

I still see a garden variety of expiration dates on my TYPs but none of them has no expiration.

EDIT:

There is indeed one amount the expiration is NA. So this must be points earned after the cards converted.

Further EDIT:

The fact that the matching flight points went to the old pile (tickets were paid in January), and extended the old pile by another 18 months got me thinking... The original expiration was Mid 2012 I think. Now it is Jan 2013 - being 18 months from now. This is by far the biggest pile at 177K. Since I still have 14K flight pts from the above flights to match, strategically I could leave the last K or so to match until much later, therefore extending the life of this pile to 2014 or beyond. This takes off the pressure to spend them. Of course we could / would have devaluation down the road... but at 1 penny per point I suspect we are as low as we can get as all other issuers basically have their equivalent valued at the same rate.

I also notice that they bring back a lot of $100 Gift Cards including both Home Depot and Lowe's previously only available at the inflated 6K $50 level. I know I redeemed $100 Land's End GC so to use at Sears for a new car battery because Sears had only $50 at 6K before, now it has $100 level also.

Hi - I think I'm confused about the new reward card.

I had the old Citi PremierPass Amex card for several years, until they forcibly closed my old account and pushed me into the new Thank You card, or whatever it's called.

I could have sworn that, when I received the new terms and conditions in the mail, I saw that the new program would no longer award flight points after a certain date (perhaps June?)

The reason I remember this distinctly is that I planned to use up my existing TY points (I have around 100,000 of them) to take a nice vacation flight, then cancel the card, as I still have a 2% rebate ex-Schwab card. Plus I've had nothing but difficult experiences with Citi customer service over the years (both for credit cards and personal branch banking), and it would give me great pleasure for Citi to never earn a penny from me ever again.

Yesterday I received my latest bill, and it credited my account for several thousand TY points that I earned from flights taken in May.

I've searched on this site and also more generally on the Web, and now I can't find any information about an end to the flight points part of the reward program. Will flights purchased with the new Citi ThankYou cards continue to earn flight points?

TIA for any clarification you can provide.

I've searched on this site and also more generally on the Web, and now I can't find any information about an end to the flight points part of the reward program. Will flights purchased with the new Citi ThankYou cards continue to earn flight points?

TIA for any clarification you can provide.

Only on the Premier Card. If your new card is Premier, it continues to earn flight point.

The Premier card is Navy Blue color while the one not earning flight point any more I believe is lighter Sky Blue color.

Only on the Premier Card. If your new card is Premier, it continues to earn flight point.

The Premier card is Navy Blue color while the one not earning flight point any more I believe is lighter Sky Blue color.

Ah - that clarifies things, thanks. My card is the no-annual-fee version, so that would explain why I thought I'm no longer eligible to earn flight points - because I'm not!

Do you know by any chance what the final cutoff date is for booking a flight/flying and still being eligible for flight points? I think the date has probably passed, but then again I wasn't expecting to get flight point credit for my May flights, so who knows? Maybe I can squeeze a bit more benefit from this card before canceling.

Thanks!

Ah - that clarifies things, thanks. My card is the no-annual-fee version, so that would explain why I thought I'm no longer eligible to earn flight points - because I'm not!

Do you know by any chance what the final cutoff date is for booking a flight/flying and still being eligible for flight points? I think the date has probably passed, but then again I wasn't expecting to get flight point credit for my May flights, so who knows? Maybe I can squeeze a bit more benefit from this card before canceling.

Thanks!

If your card is the old PP, the flights booked after conversion should not earn flight points.

When was your May flights were booked though? If the ticket was booked before the conversion you sill would earn flight points on that.

When was your May flights were booked though? If the ticket was booked before the conversion you sill would earn flight points on that.

Thanks - I'm not sure when I booked the flights, but it's probable that it was sometime in early April. In any event, it looks like I'm no longer eligible for more flight points, so I'll redeem for a nice trip and cancel the card.

Unfortunately, now that Expedia is no longer in charge of the redemption, I have to use Citi's preffered travel provider, and their IT is a disaster. I looked into redeeming points for a flight from NYC to St John's with them a few months ago, and I had to spend about two hours on the phone over multiple calls - their system said there were no flights available, despite the fact that CO flies there nonstop from EWR.

*Sigh.* I can't wait to extract Citibank from my life forever.