Hilton HHonors - The Definitive “No-Show” Thread

I was booked into the Hilton Millenium near WTC in NY. After a gruelling nonstop flight from Singapore to JFK, I somehow thought I had reserved a room at the Hilton Times Square. I hop into a taxi and ride into town.

The check-in at the Times Square could not find my reservation... (obviously), so after I retrieved the reservation # from my laptop (I had reserved online), they say... "your reservation is for the Millenium, duuuhh..."

Needless to say I was http://www.flyertalk.com/forum/redface.gif http://www.flyertalk.com/forum/redface.gif ....

But, they where very nice and got me a room at their hotel. I asked about the no-show charges at their sister property, but I was assured that they would take care of this.

Just got my credit card statement.... I was debited the one night penalty.... http://www.flyertalk.com/forum/frown.gif

Sent a fax with statement copy and explanation to the Millenium (3 weeks ago). Does anybody know how long this takes....???

In any case, whats the fine print on this? I mean, regardless of the pure legal issue, I was assured by a sister property that since I had still checked into a Hilton, I would not be charged a no-show. I was assured that the other hotel was going to be informed. I guess I have a case here, or....??

Gaucho 100K




[This message has been edited by Gaucho100K (edited 08-31-2000).]

I feel pretty certain that they'll just take care of it for you. I don't think you have to worry about legalities at this point.

For some reason charges to my charge cards are as fast as the speed of light. But credits to the same card seem to take longer. On a Hilton overcharge I once had, they told me it would take 10 days to credit my card. And that was about right.

Your case is a little different however and it may take a bit more time for communications between the hotels. But after 3 weeks? I'd say fax it to 'em again and ask for an update.

Hope that helps.

[This message has been edited by PremEx (edited 09-01-2000).]

Debits = email
Credits = snail mail

LOL..... http://www.flyertalk.com/forum/biggrin.gif

Youre right, I will fax them again.

A few weeks ago, I reserved one night at a very cheap rate at a Hampton Inn. It defintely was a rate that I should get stay credit for. Never had a problem
getting credit for no-show "stays", when
I needed one to get to the next level,
or for whatever reason. The stay hasnt
shown up yet, and my credit card has been
charged. I even have a copy of the hotel
bill they sent me in the mail. Should I
request missing stay credit with HHonors, or is it normal for Hampton Inn to take longer
(its been 4 weeks) to post to Hhonors?

It wouldn't hurt to request the credit now. Four weeks is a long time for that not to credit.

I agree.
My stay on 26Dec and 6-8Jan not shown up and phoned the CS. She said it is strange and put them all mannually.

I need names of Hiltons with cheap rates that people have personally received stay credit for " no shows" .I receive credit for no shows at Laughlin Flamingo, but no such luck at Reno Hilton. I need to do a "stay run" from home

I need names of Hiltons with cheap rates that people have personally received stay credit for " no shows" .I receive credit for no shows at Laughlin Flamingo, but no such luck at Reno Hilton. I need to do a "stay run" from home

Anyone have any ideas?

Originally posted by writetorich:
I need names of Hiltons with cheap rates that people have personally received stay credit for " no shows" .I receive credit for no shows at Laughlin Flamingo, but no such luck at Reno Hilton. I need to do a "stay run" from home


Hmmm this is different. How did you pull off the Laughlin Flamingo one? Reserve the room and never show up and they credit you??? Are they on something?!? http://www.flyertalk.com/forum/rolleyes.gif

But would aslo be interested to learn the trick! http://www.flyertalk.com/forum/biggrin.gif


------------------
Al



[This message has been edited by afang (edited 02-05-2001).]

Thanks to Fast Track to Gold , I now have a Gold VIP Hilton card. My question is, does Hilton give stay credit or HH points for no shows if your credit card was charged?

They had better, since you probably paid a standard rate as a penalty. I would immediately call the hotel and have them fax you a copy of the bill.

If they hesitate in any way whatsoever about giving the points, I'd dispute the charge with the credit card company in return. One good turn deserves another!

My Hilton pet peeve of the week: the local Hilton that I'm crashing at now not only charges a $50 fee for checking out on a different day than the reservation, but has instituted a 1-day cancellation policy. In return, I book every day I am there as a separate reservation. If I need to leave on a Tuesday ahead of schedule, I merely cancel my Wed and Thu reservations.

It confuses and frustrates the minimum-wage flunkies at the front desk, but they'll never hit me with a fee!!!

(This trick can be done at a Hyatt for you Diamond members and you can go home with a bottle of wine for every day of the week)

[This message has been edited by Tino (edited 02-28-2001).]

I forgot to cancel at a HIlton in NYC. They charged my card and did not credit the points or the "stay." I called the service center and they told me one has to actually STAY there to get the credits.

[This message has been edited by ILuvParis (edited 03-01-2001).]

I was one stay short on my Fast Track and booked an intentional no-show at a $45 Hampton. Before I did, I called the service center, who told me that I would receive credit automatically when the charge went through.

I'll let you know how it goes.

Originally posted by MarshB:
a $45 Hampton

Where? http://www.flyertalk.com/forum/smile.gif

MARSHB,
You and I are on the same wave length. I figure I'll be a stay short and thought I might book a $69CDN night @ a Niagra Falls Hilton. I just wanted to know that it would work

It was a weekday rate in Ocean City, MD through the winter. Unfortunately, in March, the lowest weekday rate is now $54. (Not to overstate the obvious, but it is a summer resort town, so weekdays are cheaper.)

Originally posted by mtacchi:
MARSHB,
You and I are on the same wave length. I figure I'll be a stay short and thought I might book a $69CDN night @ a Niagra Falls Hilton. I just wanted to know that it would work

Even less at the Niagara Falls North Hampton -- weeknights -- $39 US.

sorry but got 39.50 & 34.50 at Hampton in Flagstaff,AZ & in New Mexico last week. Just checked and the 50,000 pts are in the bank.
Had to use those coupons from the roomsaver.com and my 50% off hotel book but it worked.

I usually would have used TracvelLodge or Rodeway Inn that were charging $23 per night but the little extra was worth it.

Has anyone done this free HP Jornada deal?

www.hilton.com/wos (http://www.hilton.com/wos)

If so, will Hilton give you credit for the 3 nights if you are a no show?

If it sounds too good to be true, it probably is.....

Originally posted by JJeffrey:
Has anyone done this free HP Jornada deal?

www.hilton.com/wos (http://www.hilton.com/wos)

If so, will Hilton give you credit for the 3 nights if you are a no show?

If it sounds too good to be true, it probably is.....

Extremely nice offer!!



[This message has been edited by DOC 2 BE (edited 03-11-2001).]

DOC,

Thats exactly what I was thinking. Since you are actually not staying there they probably won't let it count. Oh well, I made a reservation anyway, and have until friday to decide if I want to cancel.

hmmmmm.......

I think if you are a no-show, they automatically cancel the rest of your reservation - sure, they may bill you - for that night - but the offer wants to see three nights at the "world of value" rate that was clearly charged to amex - what in the world is a "world of value" rate anyway?

svpii --

GOOD POINT --

[This message has been edited by DOC 2 BE (edited 03-11-2001).]

Well, I had 3 nights at the Hilton Quebec, which was an alright deal at $110 US a night. I just canceled it, after reading over it a few more times I decided it definately wouldn't work. Too bad it doesn't last till May, then I'd really be able to take advantage of it.

sorry

[This message has been edited by DOC 2 BE (edited 03-11-2001).]

Read the T&C's carefully. you will be
billed $80 for shipping, handling and
insurance.

-Doug

Originally posted by dranz:
Read the T&C's carefully. you will be
billed $80 for shipping, handling and
insurance.

-Doug
Still, it's a pretty good deal, as the average street price for this model is about $499. The potential downside is that they have a limited amount (2800, if memory serves me right) of those available, so it is first come first served, with no guarantee that one will stil be available when you complete the requirements.

mtacchi --

Well, a small hiccup, but the points posted. The property insisted that I would not get points for a no-show, but a call this morning to the Hhonors Service Center and all is well.

After an 8 minute wait, I gave the details of the no show to the rep and minutes later I checked the web site and saw my last 20,000 points, plus double credit, plus AMEX credit, plus double airline credit posted. Well worth the cost!

Thanks, Hhonors!

There is a $45 rate for Hilton Las Vegas in their "value" program for a lot of days in April. Is this hotel still giving points?
Will the $45 value rate qualify?

------------------
David Cooper
http://www.belairpatrol.com Los Angeles

Originally posted by belairpatrols:
There is a $45 rate for Hilton Las Vegas in their "value" program for a lot of days in April. Is this hotel still giving points?
Will the $45 value rate qualify?




Yes they are. Just stayed there last week and points posted in 48 hours. Park Place is going to purchase this property soon and then who knows?

I registered for the fast track to gold challenge in februrary so the 90 days are running out in may. i have three stays and got the bonuspoints, but i want the points for the fourth stay, too.
Questions:
1) Do I get the bonuspoints when i have a cc confirmed reservation and do not check in or cancel (I live in europe where are only expensive hilton properties).

2) Who knows the cheapest rate for hhonors points. today I got a mail from hilton with a US$44 rate at the niagara hilton, ontario for apr.29. lv hilton is usually $45 when booking on internet. anything cheaper around?

thanks!
markus

It would count as long as an automatic HHonors posting hits your account for that no-show.

Make sure you give your HHonors number on the reservation to aid in getting credit for a no-show.

If you get charged for a no show with no credit to your HHonors account, you will not have any folio receipt to fax in to the service center so beware of that.

I have been told previously that you would not get credit for a no-show, even though you get charged for the room. The hotel considers the charge a penalty rather than a charge for the room. I believe it is the check-out process that triggers the points be transferred to your account, and without a check-out, there is no transfer.

It might seem unfair, since you are paying for the room, but without this procedure, people could just hunt all over the country for some special low rate, book it and not show up and get credit. It could potentially tie up lots of rooms in a hotel with no guest. Since most guests spend additional money on other services while in the hotel, it could also cost the hotel a bundle.

Originally posted by chix:

If you get charged for a no show with no credit to your HHonors account, you will not have any folio receipt to fax in to the service center so beware of that.

You can call the hotel and ask them to fax you a receipt. I was charged for a no-show one night due to a last minute plan change in business trip. I still needed the receipt for reimbursement, so I just contacted the hotel.

A co-worker of mine got credit for a no-show stay at the LV Hilton. His flight from the east was cancelled, and since he only had two days, he rescheduled. Forgot to cancel his reservation at LV Hilton, but got full credit. I didn't know Hilton would give HHonors credit for no shows. Is this a change?

I have had this happen at Hilton (as well as other hotels). I assume he was charged either the regular reservation rate, or a no-show charge--so therefore he would 'earn' points on those charges. Sometimes I receive those points automatically, other times, I just call HH & they then credit my account.

If this happens (credit for a no-show charge), does it count as a stay?

Originally posted by Chppp:
If this happens (credit for a no-show charge), does it count as a stay?

Yes.

Yes, he was charged his room night since he didn't cancel in time. No big deal...it was $50 and, as I told him, he had PLENTY of time to let them know.

and YES, it counted as a stay toward status.

And, if you need to do a 'no show' for stays/bonuses or whatever, try the Hampton Inn - Niagra Falls NORTH at $37 a nite.

(Cheapos in Nevada, don't always seem to post).

Does Double Dipping happen on these no-shows? If so, it adds a partner to the American Airlines promo going on now!

Jim

Last December I was a "no-show" due to a storm that grounded planes at a connecting airport. (The grounding happened too late to cancel the reservation in time to avoid "no-show" charge, although I did call in and tell them I wouldn't make it.)

I received full double-double credit for that one. (Don't know whether that was policy, or just something nice because it wasn't my fault I was a "no-show", but either way I appreciate it.)

I signed my wife up for the new 50k promo and have been thinking that I should book 4 no-show stays (at $40 bucks a night) to get the 50k and eventually combine them with my account.

Spending 160 to get half of a GLON VIP reward makes sense doesn't it? Don't these rooms go for at least 160 a night?

where can you book for $40?

Hampton Inn Glendale AZ

Before you bank on this, be sure to verify that the $40 rate is eligible for HHonors points (sometimes the lowest promotional rates aren't).

Indeed, I believe that many of the GLON properties are far more than $160/night.

Also, you will pick up significantly more than 50,000 points. There are the HHonors points for the "stay" + 25% Gold bonus + airline bonus (maybe). Do all 4 in one quarter and get a 4,000 threshold bonus. And you will pick up 400 - 2,000 airline miles. Use an AMEX and double your double dip.

Huh? What's the deal about AmEx doubling your double-dipping?

I've been a die-hard Marriott fan for years, but I'm being lured to the Hilton side now, mostly by their 50K promo. Like everyone and their brother, I'm gold. I plan on paying with AmEx. What's the double-dip refer to, just the membership rewards points?

[This message has been edited by ebell (edited 06-01-2001).]

Hilton is always doing these huge promotions and then double miles and double points. I myself am also a Platinum at Marriott and really like Marriott.When Hilton is giving all these huge bonuses and then miles as well it is a no brainer to me. Marriott 5-7 years ago said you get either points or miles, but not Hilton you get both. I really don't know how they can afford it.

Double miles with a twist.

Between June 1 and August 31, 2001, have just one Double Dip® stay at any HHonors hotel and you'll earn double miles for every additional Double Dip stay during these dates.

Plus, earn double HHonors Base points when you pay with the American Express® Card.

Yes! http://www.flyertalk.com/forum/smile.gif

Go For It! But make sure the rate qualifies!!!!!

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by jan_az:
Hampton Inn Glendale AZ</font>

Which one, and what date(s)?

[QUOTE]Originally posted by cactuspete:
[B]Indeed, I believe that many of the GLON properties are far more than $160/night.

What's a GLON property?

------------------
David Cooper
http://www.belairpatrol.com Los Angeles

Its the Hampton Inn right off the 101 loop at Bell road ( actually its on 83rd Ave across from the Perioa Sports complex.). I pulled $40 every day this summer from the Hampton site. I notice that your in Scottsdale. Might want to check the rate at the one on Bell by the other part of the 101 http://www.flyertalk.com/forum/smile.gif. I've noticed when it passes 100 our hotel rates go way down.
I figure I can go check in when I go to Best Buy and check out by phone. Making reservation on their web site also got me a 10/coupon to Sharper Image - net cost 30USD

HTH

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by belairpatrols:
What's a GLON property?

</font>

GLON is the award code for an HHonors VIP awar (6 free nights for 100,000 points, I believe). Go to the HHonors site and look under "VIP awards".

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by jan_az:
Its the Hampton Inn right off the 101 loop at Bell road ( actually its on 83rd Ave across from the Perioa Sports complex.). I pulled $40 every day this summer from the Hampton site. I notice that your in Scottsdale. Might want to check the rate at the one on Bell by the other part of the 101 http://www.flyertalk.com/forum/smile.gif. I've noticed when it passes 100 our hotel rates go way down.
I figure I can go check in when I go to Best Buy and check out by phone. Making reservation on their web site also got me a 10/coupon to Sharper Image - net cost 30USD

HTH</font>
Thanks for the tip. By the way, I have a friend who doesn't even bother to check in, and still receives his HHonors points. http://www.flyertalk.com/forum/wink.gif Also, the Sharper Image coupon will come in handy for the AA 20 Partners promo, as SI is an AA partner thru AOLAAdvantage. http://www.flyertalk.com/forum/smile.gif

has anyone booked a Hilton Value rate(non-refundable) not showed got billed for it and yet got credit for a Stay?

I already completed my 50,000 pts promo but a friend hasnt and due to a family illness doesnt feel she will be able to.I suggested this to her at 2 different properties during 2 different weeks,she just wants to be sure shell get the credit.I told her once booked call either the hotel or HH to make sure that your HH# is on the res so that youll get the credit.
Will this work has it worked for you?

I would be real wary of this and definately get a supervisors name from HHONORS that tells you it is ok. In the T&C, it states that points will be given for registered guests(define registered). I had a supervisors name that told me yes I would get credit but now my account has been closed following a data accounting error that no one including supervisors will tell me anything about. Thay also said that it could take 4 weeks to resolve. I have had several no-shows in the past two months but I don't know if that has anything to do with it or not. The customer service people have been very non cooperative and down right trude to me in trying to get this resolved. The last supervisor told me she couldn't even open my account if she wanted to. Funny, I called back today and a regular service agent opened it up within 3 seconds. It is this type of deceiptfulness, and unwillingness to provide any type of customer satisfaction that has kept me Platinum with Starwood. This corporation really burns me up.

All in the past five months:

http://www.flyertalk.com/forum/Forum57/HTML/001691.html
http://www.flyertalk.com/forum/Forum57/HTML/001627.html
http://www.flyertalk.com/forum/Forum57/HTML/001338.html
http://www.flyertalk.com/forum/Forum57/HTML/001139.html
http://www.flyertalk.com/forum/Forum57/HTML/001074.html

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by UpgradeMe:
All in the past five months:

http://www.flyertalk.com/forum/Forum57/HTML/001691.html
http://www.flyertalk.com/forum/Forum57/HTML/001627.html
http://www.flyertalk.com/forum/Forum57/HTML/001338.html
http://www.flyertalk.com/forum/Forum57/HTML/001139.html
http://www.flyertalk.com/forum/Forum57/HTML/001074.html</font>
Just curious. If you take the time to do your own search and post links, why don't you take the extra 5 seconds and post an answer?

Does Hilton still give stay and point credit for no-shows? Forgot to cancel a Hampton-inn stay last week after a cancelled meeting. I was charged, but don't mind the $40 if I get credit. I got the bill from the hotel faxed to me. I know they used to give credit for these.

Any updates?

Subject states my question.

Do No Shows count as a stay, even though I am billed for the room?

I could not find specific wording w/Hilton.

Yes they do. Just call Hhonors with the stay details and your account will be creditied

http://www.flyertalk.com/forum/Forum57/HTML/002470.html

bump. I'm in exactly the same position. Called Diamond line, got told "no". Any hints?

I finally got credit for my no show stay at a Hampton Inn in New Jersey. Diamond line told me to fax in the receipt, which I did. No response 2 weeks later. Then I called the Diamond line again, explained the situation, and a very helpful rep posted the stay for me immediately.

I find that with Hilton it depends on whom you speak with. Keep calling back until you get a satisfactory answer.

If you can get an invoice faxed to you, you shoulds get be able to get credit. I have done this with cheap Nevada bookings during 50,000 point promotions where the stay credit is worth more than the room charge.

Very intrestingly Starwood does not award credit for "no shows" wereas Hilton does.

When it happens, I call the hotel, get the folio (invoice) sent to me by fax and forward it by fax to Hilton Customer Service for credit. It usually takes about 3-4 days and I got the credit!

From time to time I have to use liquid paper to hide the word "no show". It did worked for me all the time I had to, thanks no too often!

I had a cheap stay at the Hampton-North of the (Niagara) Falls last December which I no-showed (to get my fourth stay for the 50,000 point EWRDC promotion). The hotel mailed me a copy of the folio (without my asking them to). A couple weeks later, when no stay credit had appeared on my account, I mailed a copy of the folio into the HHonors Service Center with a brief handwritten note on the copy asking for credit. It then took about three weeks for them to actually post the credit for the stay (the 20,000 point bonus posted at the same time).

I thought about calling right away but didn't want to deal with questions about the no-show unless I had to. I was getting ready to call, but was pleasantly surprised when the points finally posted.

And I'm just one of these newbie golds, no Diamond service center for me. Patience had its reward.

Thanks to FT for pointing me to the EWRDC promotion!

[This message has been edited by Mehdron (edited 02-12-2002).]

Does a no-show charge qualify as a CNTU promotion?

Any recent experiences with no show and CNTU?

Hello All,

It looks like I will be only 2 or 3 stays short of reaching Gold by the end of the year. My schedule will not require any additional travel, and so I am wondering if I can find cheap rates at hotels, make reservations but not show up, and still be credited with a stay. I realize that a no-show means paying a penalty (one night's charge normally). So, if you are paying for the night even if you do not check in, does that count as a "stay" toward VIP status? Or, must one actually walk in the door and sign the register and, even more importantly, have to actually check out the next day?

You'll have to physically check-in.

I needed one stay to get a 50k HH bonus last year so I booked a very low rate at a cheap Hampton Inn. I walked in, checked in, went to the room to check it out (curiosity more than anything) and the tossed the key on the bed and walked out. It cost me $49 + tax but it was worth it for the 50K....

You absolutely do not have to physically check out, the hotel will automatically check you out. I don't know with regard to if you book a stay where they charge you for No Show:
1. What the official policy is?; and
2. What really happens in the real world, e.g. whether it differs from official policy as to whether you get stay credit.

One thing I know also is that when you no show a reservation, sometimes the front desk will enter it in the system in such a way so you are not billed for the stay as a courtesy even if you do not call. This is usually appreciated, but I guess this is one of those rare situations where that courtesy poses an issue.

I know years ago I booked I think it was Bally's stays in order to get points, and I physically never went to Las Vegas but I got the points and status credit...but again this was at least 2 years ago.

I no showed once at a New York property by complete mistake. Ouch! My sole consolation for the one night's charge was I got points and stay credit.

To fulfill an airline promotion I once checked in at a Hampton and had them check me out immediately. Told them I didn't want the room and was just doing it for the points. Much to my surprise the clerk didn't even raise an eyebrow - he told me it wasn't the first time he'd seen it. My points, stay credit, etc... posted without incident.

Don't try this at the HGI at LAX. If golds no-show (flight problems), as a courtesy they waive the charge.

If a certain area is having a bunch of low rates, I understand that other FT members have been successful in booking rooms at several HH properties for the same night, checking into each, and receiving credit for each. I've never tried it, but it's something to consider.

-FlyerBeek

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FlyerBeek:
If a certain area is having a bunch of low rates, I understand that other FT members have been successful in booking rooms at several HH properties for the same night, checking into each, and receiving credit for each. I've never tried it, but it's something to consider.

-FlyerBeek</font>

What would be a good answer if HHonors ever asked why you booked 3 rooms in separate hotels for the same night under one name. I think this is where a mutual account may come in handy. Do you even have to have a reason. I wonder if it is against their rules.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by korea71:
What would be a good answer if HHonors ever asked why you booked 3 rooms in separate hotels for the same night under one name. I think this is where a mutual account may come in handy. Do you even have to have a reason. I wonder if it is against their rules.</font>


I'm booked at different Hilton properties in Hawaii on an upcoming trip there; at one time, I'll be checked-in up to 3 properties at the same time. I'm doing that because I'm going to fly around the islands based on my mood / the weather at each island (and am doing so with Aloha's great one-rate island hopper pass.) For me, paying the extra nights (at an early discounted rate) was a more affordable option than paying as I arrive and risking availability for the room types I wanted. Because I'm paying for each room in each place, Hilton shouldn't question the multiple-stay ...nor should they in any other case. If you're paying for the room regardless of where you're at, they should award you the credit.

I booked a room and had to go back to my home city for a company emergency meeting. I didn't stay was charged for the room. I didn't get any points so after a month I sent an email and they credited me with a stay and basic points. I have also received points and a stay credit for an award stay which I didn't understand. Up to 24 stays after next Wed night then 2 nights in San Diego (Doubletree and Hampton) and I can smell the diamond.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dmanphoenix:
I have also received points and a stay credit for an award stay which I didn't understand. </font>

Effective this year, award stays now yield stay credits but they are not supposed to generate any points. Nevertheless, when I have seen this myself, the number of points generated seems to be correlated with the cost of the room to HiltonHhnors.

I just today had to cancel a reservation at the San Francisco Hilton. It was a late cancel and so I have to pay the penalty (being a lowly Silver and all).

The HHonors desk said that they would not credit me with a stay or with points for the penalty UNLESS the hotel would issue me a bill for the charge. I talked with the manager at the SF Hilton, who was extremely helpful. She e-mailed a folio to me and said that she would personally forward the folio to HHonors tomorrow. Kudos to the SF Hilton!

So, the moral of the story is that if you want to be sure of getting credit, you have to ask for a bill.

P.S. I just noticed that the bill does not show my HH number. So, I will likely need to send this in to get the credit, but at least I now have evidence.

I'm new to Hilton Honors, though I've stayed at Hiltons in the past on some trips.

I'm going for the "stay four stays by late January and get 50,000 points" promo sent to me along with a 1-year instant gold card.

Do I have to physically STAY at the hotel to have it count as a "stay," just like one has to FLY miles to get EQM on an airline? Or can I just book the room (obviously preferably a cheap one if I'm not going to stay there) and PAY?

Welome to the world of Flytertalk, where the advice is free and the knowledge is endless.

Anyone can book a night at any Hilton property to earn points as long as you are billed and your HHonors number is recorded properly in your folio.

It is best to use domestic properties as you can have some direct dialogue with the managers if you need to. Foreign properties can be useful as well, like properties in Maylasia stays are often $37/night in USD.

If you have a mututal fund for you and your wife, you can get in 4 stays in 2 nights, plus a day submitting to the HHonors desk.

Last I checked, one of the properties in Reno was $34 a night if booked direct with the hotel. But I recommend booking throughthe web site as you can see the reservation.

Tell them you want to be billed regardless of chekin and you want the points. I've helped people do this on 20 different occaisions without a lost credit.


As Cordelli said below, some inexpensive rates don't qualify for points so it's smart to call and confirm with the front desk beforehand.

[This message has been edited by PaulGQ (edited 09-29-2003).]

Further, you can even goto your local Hamptin Inn and pay them to use the conference room for a half hour.

Many often charge a fee like $25 and if you give them your HHonors number, they may process it as a stay.

4 stays for $100 can get easily net you 50,000 points.

It depends on the property of they put through the credit for the stay if you don't check in. YOu may not have to stay the night, but you may have to check in for them to credit you. The credits are for staying nights, not paying for rooms, so while it may happen you will get the points and credit, it's probably more likely all they will do is charge you for the room.

Beware of the low rates direct from hotels and some of the websites, they may not be eligable for points or stay credit.

Thanks.

Variation on my question:

what if *I* book and pay for the room somewhere in another state, which would be eligible for Honors Points I'd check out ahead of time, but then I have a friend of mine come and stay there? (She'd love a free hotel stay!) Is that legitimate, e.g., to have her stay there as my "guest"/a gift, and check in on my behalf but then obviously have to show them HER credit card as ID to get in? Or, asked another way, are GIFT stays allowed for points?

Sure and you don't have to tell them it is a gift.

Just book it online. The easiest way I think is to secure the res with your card and HH number. Have her chekin in and present her card. Simply reimburse her (maybe before hand) for the room and tax. She'll cover her incidentals like phone and room service.

At checkin, if they ask where you are, just have her tell them you are delayed and you will be along later.

Works like a charm.

I wonder if the "gift" would be "officially" allowed, or if it could be construed as fraud on the program.

Gifts of rooms do not count, you have to be the registered paying guest of the hotel. Again, some hotels may let you get away with it, but I wouldn't count on it.

The only sure fire way to earn points and miles is if the name on the registration matches the person at the front desk getting a room and it matches the Hilton Honors Account.

I agree with cordelli.
You must be the person checking in as they often as for ID or credit card in the name of the member.I am Diamond so maybe it is different if they are upgrading someone than as a basic blue member but I do know that at the WALDORF no proper ID no get in room.
It would be better just to book in your home state checkin leave the key there and do auto checkout.
They cannot not give you the points if you dont sleep in the room.
many people use a room to shower and change or a bit on the side! http://www.flyertalk.com/forum/biggrin.gif

Does anyone know the promo # that came with this offer?
It would be greatly appreciated.
Thank you

[This message has been edited by brentski (edited 09-30-2003).]

I have searched for previous discussions on this subject and have yet to find a definitive answer on whether or not you will receive stay credit for status, not just points, if you book and pay for a room and are a no show. Does anyone have any personal experience that they can share on this?

Thanks.

This just happened to me last month. Booked an HGI, then forgot to cancel when the trip fell through. Thus, became a paid no-show. Neither the status stay nor the points showed up, so after the requisite 3 weeks (for posting time), I sent a Request for Missing Stay via the HHonors website. You have to provide the confirmation no., amount of bill and other info. After about 3 weeks, my points posted and I was given credit for the stay. I have read elsewhere that this may not always work, but at least it did for me in this instance.

I have found that if a folio is produced, you get stay credit. I had a couple of no-shows where I called the hotel and had them fax me a folio (so that I could expense the room). When they did, I received stay credit and points credit.

Thanks for both of your replies. I have searched the HHonors site and there is no mention of this being an exception so it is good to hear that both of you have had success in getting your credits posted.

dbmaury is correct. In a variation on the no-show theme, I not long ago had to cancel a reservation after the allowed time for cancellations (in this case, less than one day prior to arrival). When I called to cancel, I asked the manager if she could still issue a folio, since I had to pay the 1-night's cancellation fee. She did so and also said that she would be sure to send it to the HHonors desk. I received my stay credit, as well as the points, within two days.

So the obvious question (answered elsewhere on this board, perhaps) is, what are the cheapest two HH hotels in the country? (especially since I'm sitting at 59 nights out of 60 needed for Diamond...)

Cheapest doesnt' always get you points, make sure before you book.

Go to a Hampton Inn and don't spend too much.
-JBLU.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pdhenry:
So the obvious question (answered elsewhere on this board, perhaps) is, what are the cheapest two HH hotels in the country? (especially since I'm sitting at 59 nights out of 60 needed for Diamond...)</font>

Why do they have to be in this country?

I had a no-show at a Hilton a couple years back...it DID show up on my account with points and double dip....didn't have to do a thing to get the credit..

I've never tried this with Hilton, but if I need to top off my account with a stay at some Hampton that is inexpensive, can I book it and no-show for stay credit?

Thanks,

CF

I haven't tried it. But if you are looking for cheap "stays," try the Nevada-based Hiltons. $29 at renohilton.com and I know the LV and Laughlin Hiltons have really cheap rooms in Dec.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by reganalyst:
I haven't tried it. But if you are looking for cheap "stays," try the Nevada-based Hiltons. $29 at renohilton.com and I know the LV and Laughlin Hiltons have really cheap rooms in Dec.</font>

Do you know if stays booked on renohilton.com count for stay/point credit ? The lowest rate on hhonors.com for the same dates is $39 (which includes free breakfast even if you are not elite).

Thanks for the info, that helped a lot!

For those that want a full breakfast, it seems like a deal if you have two or more people in the room. It would cost you at least that for one person, and I have not seen any full breakfast prices below $12-$13 recently.

CF http://www.flyertalk.com/forum/smile.gif

I have received points for a no-show. Had to call and request the points, but had no problem getting them. In fact, it also counted as my 10th stay for a '10 stays in XX days for Diamond' promotion.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CART_Flagman:
I've never tried this with Hilton, but if I need to top off my account with a stay at some Hampton that is inexpensive, can I book it and no-show for stay credit?

Thanks,

CF</font>

Yes, last year's CNTU promo (4 stays earns you 50k points , 1st stay 5k, 2nd 10k, 3rd 15k, & 4th 20k.) I was unable to show up at Las Vegas Hilton and I was credited with the stay and the bonus.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ananthar:
Do you know if stays booked on renohilton.com count for stay/point credit ? The lowest rate on hhonors.com for the same dates is $39 (which includes free breakfast even if you are not elite).</font>

I'm not sure. I needed two stays to top off my Gold VIP for the year and I did one stay two weeks ago that has yet to post and am doing another tonight. When I checked in tonight I was told that "there would be no points because of the low $29 rate but that I might get a stay credit."

So the answer is I dunno.

I am currently a diamond member and would like to extend this status to next year but I think I will be short 2-3 stays. So I was thinking about just finding the least expensive Hilton brand hotel (probably Hampton Inn) and booking a few nights before the end of the year.

Trying to get creative, I was thinking do I actually have to physically check-in to get the HH points? Most of the hotels have a cancellation policy where if you don’t cancel by a certain time, you will get charge the first night. So I was thinking about finding the cheapest properties in the USA and letting the hotel charge me 1 night when I did not show up and getting the HH points this way.

Do you think this will work? Any other suggestions?

cwdavis4: Welcome to Flyertalk! It looks like you are fairly new here, so please don't be offended if I tell you some things you already know. First, performing a Search will pull up previous topics that you may have questions about. On this topic, I found a recent discussion here:

http://www.flyertalk.com/forum/Forum57/HTML/008891.html

It looks like there may be a couple of other topics in the past about this subject. See above post

I can tell you briefly that the answer to your original question is that it is usually hit & miss whether you get points or not. Some have been lucky, but I would say most no-show charges are not credited. I have no personal history to share on the topic- sorry!

I hope this information helps, and please forgive me if you know about the Search option--I'm just trying to help! http://www.flyertalk.com/forum/biggrin.gif

Looks like UpgradeMe beat me to the punch! http://www.flyertalk.com/forum/smile.gif

[This message has been edited by cfrehner (edited Nov 24, 2003).]

[This message has been edited by cfrehner (edited Nov 24, 2003).]

Thank you for the replies. I should have thought about searching the archives (a rookie mistake).

I definitely will have to try the Reno Hilton in Nevada. It shows rooms for $39/night.

Regards...

Just a minor clarification, you will probably be charged for the room, but you will not receive credit for points and stays and the rest.

The words charges and credits have two very different meanings here, you will pay, but probably won't get the benefits.

I really am only looking for the qualification nights since I am closes to achieving Diamond on the 28 nights required. Maybe worth a chance given the cheap room rate at Reno...

I needed one more stay this year so I decided to try the no-show option. Booked a guaranteed with CC, 1 night stay at one of the Malaysian Hiltons for a total of $44 and some cents.
It's been a week now since my stay and my CC was not charged, and obviously no points/stay credit showed up.
Any suggestions?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andrzej:
Any suggestions?</font>Have you considered actually spending a night in a hotel somewhere?

Call the hotel and tell them you want the stay count, therefore please bill your cc and notifly HHonors of your "stay". Maybe that will work. Might need to go above the nightclerk to insure the count.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pdhenry:
Originally posted by andrzej:
Any suggestions?</font>Have you considered actually spending a night in a hotel somewhere?



Actually this is not for status, it's for the bonus points, and the cheapest Hampton Inn in the vicinity wants about $110 for the remainder of the year. I could just buy the points for about the same amount. If I can't get a stay for under $50 or so, I rather not do it just for the points. I was willing to give a Hilton property some money in return for no service just the points. I did read that some people were succesful doing it this way. Being that this is the end of the year and some others may need to do this for status, this is more of a report on what happen and possibly looking for some suggestions. No big deal if it doesn't happen.

Have you tried the Reno Hilton? I'd bet they'd be happy to take your $29.

I called and added the new ACAQ promotion to my HHonors account and the CS rep told me that I will get gold status in my account after my first stay. This is kind of relevant to the ACAQ promotion, but it's really asking a question on another topic.

Has anyone booked a night at a Hilton, not shown up, gotten charged and gotten points for the stay? If so, is there any good guideline to go about doing this and any hotel recommendations that aren't expensive (under $50/nt preferrable) and that this is possible with?

Thank you in advance.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Aphrodite91:
I called and added the new ACAQ promotion to my HHonors account and the CS rep told me that I will get gold status in my account after my first stay.</font>It happens instantly. Check online and you'll see when you log into your account. <font face="Verdana, Arial, Helvetica, sans-serif" size="2">...
Has anyone booked a night at a Hilton, not shown up, gotten charged and gotten points for the stay? If so, is there any good guideline to go about doing this and any hotel recommendations that aren't expensive (under $50/nt preferrable) and that this is possible with?</font>Check the above-linked threads. Also say to yourself "Reno Hilton. $29. Yummmm..."

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
It happens instantly. Check online and you'll see when you log into your account. </font>

Wow, thank you xyzzy. My account did in fact show blue so I called CS back and they told me that the ACAQ promotion isn't attached to the account and that it's targeted and blah blah blah... So the old CS rep evidently didn't know anything. So I started a brand new account with the promotion and I have instand Gold status. Since I don't have any points on my old account yet, I'm just going to use the new one.

If this getting points without showing up deal works out, I am going to Scandinavia this summer.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andrzej:
I needed one more stay this year so I decided to try the no-show option. Booked a guaranteed with CC, 1 night stay at one of the Malaysian Hiltons for a total of $44 and some cents.
It's been a week now since my stay and my CC was not charged, and obviously no points/stay credit showed up.
Any suggestions?</font>

Go to the HHonors website, log in, under member services, select a service,then select missing stay request, fillout the form that requests the country, state, hotel brand, amount paid, confirmation#, etc. And within a few days you will receive credit for your stay.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NYC@LAX:
Go to the HHonors website, log in, under member services, select a service,then select missing stay request, fillout the form that requests the country, state, hotel brand, amount paid, confirmation#, etc. And within a few days you will receive credit for your stay.</font>


How could I fill out missing stay report when my CC was not charged?
Again, it's no big deal, but I've read here that people have done this before. It's a little warning to anybody waiting till the end of the month before they try this method for that 1 more stay....
Actually I talked to the local HI manager, and he will let me do this without being physically present for $49+tax. http://www.flyertalk.com/forum/smile.gif

Since there's only a couple weeks left in the calendar year I thought I'd bump this thread and remind folks about the Hampton Inn Niagara Falls-North Of The Falls (http://www.hamptoninn.com/en/hp/hotels/index.jhtml;jsessionid=33MKYY14GALN2CSGBIXM22QKIYF CVUUC?ctyhocn=IAGRRHX) which currently sports a US$35 rate. Need one more stay for status or that ACAT bonus? Don't forget to book a no show.

Do I need to request a folio before or after my stay?

I am assuming after....

Thanks

Anthony

Reno Hilton was $29.95

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Chapie:
Reno Hilton was $29.95</font>


Not anymore, it's 39.00 and it's only good for about 2-3 days.

Hi Everyone. I was wondering if anyone knew if you receive credit for a Hilton stay if you no-show a reservation and get charged the one-night fee.

I'm short a stay for a promotion, and was thinking of doing this.

Thanks.

For starters:
http://www.flyertalk.com/forum/Forum57/HTML/009409.html
http://www.flyertalk.com/forum/Forum57/HTML/009391.html
http://www.flyertalk.com/forum/Forum57/HTML/009188.html
http://www.flyertalk.com/forum/Forum57/HTML/008891.html

I am trying to quality for the ACAQ promotion. I had 3 stays but needed a fourth so I booked at Niagara Falls Hmapton Inn for $39 on Feb. 12 and did not show up. How do I know if it went rhgouh as a charge? If I wait until tomorrow it might be too late to book another hotel.

Call the hotel and ask them if they could send you the folio for the stay.

Call your credit card company to see if the charge went through on your card.

Those are two things I can think of that might give you your answer.

For the life of me, I can't find a website that shows Niagra Hampton for $39. Which site did you find this on?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Wanderlust17:
I am trying to quality for the ACAQ promotion. I had 3 stays but needed a fourth so I booked at Niagara Falls Hmapton Inn for $39 on Feb. 12 and did not show up. How do I know if it went rhgouh as a charge? If I wait until tomorrow it might be too late to book another hotel.</font>

Found this on another thread and verified that it works. Go to your HH account and type in the reservation number. If you were cancelled, it will show up there as cancelled. I tried it this afternoon for a reservation I had at Hampton Inn in Alabama for 2/12-13. Did above and found it had been cancelled.
Hope this helps
kelly786

I wouldn't bother with the Niagara Falls Hampton--they canceled three stays Mr. CheapSk8 and I had booked. Funny, but calling a local Hampton and talking to the manager yielded a no-show credit for Mr. CheapSk8 and I for $40 each and about 5 minutes of time without having to worry about canceling by the hotel. And the best part--didn't have to deal with calling that grouchy woman at the Reno Hilton to request a folio!

I need one more stay for the ACAQ promotion--had 3 actual stays and I tried the Hampton Inn North of the Falls--it was a cheap rate $35. It was canceled and I tried it one more time another night before Feb. 15. again canceled but more expensive. I ended up talking to a Hampton Inn manager and paying $50 and got my fourth stay. Now today I received two letters from the Hampton Inn in Niagara Falls saying they had charged my account twice!! No stay credit but charges. I had checked online and reservation showed they were canceled. I don't want to pay for these. What to do? call the Hampton Inn. Call Hilton Honors???

Call the Hampton Inn directly and if they can't straighten it out in a few minutes, contest the charges with your CC. Just make sure that you print out the cancellation pages.

As is usually the case, my boss reserves the right to change his mind. I found a 120 pound rate per night at the LGW Hilton, but it was non-changeable/non-refundable. I booked it believing that my plans were firm in order to same the company some money since it is only a week away. My boss changed his mind and now wants me to leave Europe from Paris so I have paid for a night that will not be used. I tried the same day to see if there was a grace period to cancel and of course there was not. Anyway, my question is--- Do you get any points for a no-show reservation on a non-refundable booking if you booked it with your Honors number?

Thanks.

I got points when it happened to me in PIT this winter.

I got points for a no-show earlier this year, but I had to call the hotel for a folio, then fax it to HHonors for stay credit and points.

You shouldn't because you are supposed to stay at the hotel according to the terms, but in many cases you will. Usually you will need to get a copy of the bill from the hotel and send it in.

I had a "phantom" stay planned for Hampton Milpitas recently, used my credit card to guarantee room, then got preoccupied with a semi-crisis at home and completely forgot to go check in (it's only 20-25 minutes from me). I got a letter from them saying they'd held the guaranteed room for me and were sorry I no-showed, had to charge the card.

Hilton account on-line does not show this as a "stay" (just "booked") though it does show a more recent REAL stay.

Is there something I can do to get Hilton credit for the "stay" or am I screwed because I didn't show up?

Call the hotel and ask them to mail you a folio for the room. Even though you never checked in, one should still generate for the no-show charge.

If HHonors doesn't auto-credit the stay, send in this folio for a manual credit.

Mike

I need some stays for elite re-qualification.

Thanks,
Tazmania

In general, checking in at the hotel is required to accrue a stay credit.

Thank you, just realize that, so I´ll make that few stays within the next month.
Are there any Hamption Inn at New England, NY Metro Area or NJ with good rates?

In general, checking in at the hotel is required to accrue a stay credit.

I ended up with a no show earlier this year. After calling the hotel to get my folio and faxing it to Honors, I got both points (and current bonus) and stay credit.

Yes, if you can get a copy of a folio, you will get a stay credit once you fax it in. You will need to call the hotel, as they do not automatically generate and send our folios for no-shows. The hotels I have dealt with on this issue in the past have been very cooperative; however, YMMV.

I no showed once in 2001, and got credit. Not on purpose, no folio, no faxing.

It was New York, after 9/11, so I didn't even try to get a refund -- considered it my contribution to the city's recovery.

I think no-showing should be a simple way to boost your stays.

For really good rates, I'd suggest the Best Rate Guarantee (see HHonors.com and to a FT search for lots of info on it).

Example: $99 on HamptonInn.com, $69 on Expedia, pay the latter, get $50 refund, net cost: $19

Normally, you get credit for your own stays, as satori says.

Abnormally ;) I have received credit a couple of times when I booked and reserved a room and my nephew stayed - I booked for two, listing us both (I was not likely to show up, he was in transit to/from Micronesia or Fiji with a need for a place to overnight in LAX.)

As for non-stays, they will occasionally post, but what others have said about the folio is the best idea, as linsj says.

(Would that be an "unmatress run", much like Alice's unbirthday party?)

You should do a search in this forum for "no show" or look at the ACAQ thread, because there are times when no shows result in stay credit, and other times when they do not. But, as stated above, YMMV.

This also only works if you get charged for the no-show.

I've had the odd no-show where I haven't been charged, especially at Hiltons where I'm a fairly regular guest.

When HHonors was running their 4 stays for 50K offers several years ago, people did this routinely. The only thing needed was to have a guaranteed reservation, call the hotel the next morning, and ask them to fax a copy of the bill. Then fax it to HHonors and the stay gets credited.

Unless something has radically changed recently, this was a routine procedure. I did it several times with no problems.

I'm too lazy to search (but you can ;) ), but think someone within last couple of weeks posted a thread w/ cheap east coast Hilton brand rates for folk who might need some stays for elite requalification. Now if someone would do that for west coast :D. Cheers. Sharon

I think that was me you are referring to - I have recently stayed in several cheap properties on the NJ coast near Manhattan. Prices vary but the cheapest ones tended to be the HI in Carlstadt and the HI and HGI in Secaucus. Cheaper yet are the ones a bit further inland around New Brunswick as another poster kindly pointed out to me. Scroll down a few pages and look for the thread on cheap NJ hotels, it should all be in there...

- Truly

Hadn't noticed this before but maybe it was always there and I just missed it?

"No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy."

I have not "abused" this by doing a lot of cheap "no shows" to top up for status. However, I had one situation last year where I was not able to make it to Beijing from a remote area of China and also could not phone either to cancel. I didn't ask for a refund as it was my fault regardless of circumstances -- I asked the hotel to print out my folio and made sure I would get the stay credited. They obliged and I got my credit.

Seems to me that it is a policy but, as long as it is not enforced to the nth degree, maybe I could live with it. How would I feel if I shelled out $250 a night at the Conrad Hong Kong and earned zip (and didn't even get the pleasure of staying there!)? How does this serve the customer or Hilton? I could see some enforcement if it was a bunch of "no show" $49 Hampton stays in mid-winter somewhere . . .

Anyway, I am glad that I was able to get my credit last year. Hope this wording is more bluff than anything and only enforced in the most extreme cases.

Probably as a result of the rash of $35 no shows at places like the Reno Hilton
a while back. For about $1300 one could end up being Diamond plus say 25k points and 18k airlines miles.
If one were already doing some stays anyway, tack on a promo or two then the whole procedure become very inexpensive.
mike

Looks like more proof that the HHonors lawyers read FT! :D

A Doubletree in LAX recently tried to issue me the double-whammy along these lines, even though I called and cancelled! I guess the night-clerk didn't get it entered into the computer. :mad: It was a long ordeal that eventually was solved in my favor after a lengthy conversation with the GM, but they do seem to be serious about getting by with it if they can. I ultimately got credit for the stay along with a free voucher for a one-night stay in the future, but I have stayed at this hotel for 7-10 nights a month for almost a year now. I still can't believe they tried that.

I had one of those Hilton Net prepaid stays this year in New Orleans that I could not make due to a added business trip. I actually could have made it, but the airline wanted $750 for changes. I did get full credit for the stay.

Why not get credit? If you're paying for the room, you ought to get credit. Is Hilton that worried they aren't going to stick us for beers & meals?

What's the difference if you're in the room or not? The maid doesn't have to clean the room. Granted they can't sell the room again, but they couldn't do that if you were in the room.

I'm trying to think, but nothing's happening. :confused:

Why not get credit? If you're paying for the room, you ought to get credit. Is Hilton that worried they aren't going to stick us for beers & meals?

What's the difference if you're in the room or not? The maid doesn't have to clean the room. Granted they can't sell the room again, but they couldn't do that if you were in the room.

I'm trying to think, but nothing's happening. :confused:

Since Im not in the lodging business I am unable to fathom the thinking.
At least some have been successful in getting credit... now tell me about the guy who got FF miles on the flight he didnt take :)

mike

Why not get credit? If you're paying for the room, you ought to get credit. Is Hilton that worried they aren't going to stick us for beers & meals?

What's the difference if you're in the room or not? The maid doesn't have to clean the room. Granted they can't sell the room again, but they couldn't do that if you were in the room.

I'm trying to think, but nothing's happening. :confused:

Well, if you pay for an airplane ticket but don't use it, you don't get the frequent flier miles the trip. Why is this any different?

I think the best explanation given here is the real reason. You could find the cheapest Hilton property in the world and just book repeated no-show nights, thus gaining the high elite status levels quickly, and cheaply. That's not the spirit of a frequent hotel guest membership program. They actually want you to be their guest... The same goes with airlines. How is that fair to the true road warriors who actually work for the points?

It's a fair policy, but unfortunately penalizes those who legitimately really have every intention of showing up, but can't for whatever reason.

Well, if you pay for an airplane ticket but don't use it, you don't get the frequent flier miles the trip. Why is this any different?

The hotel is not refunable but the airline ticket you can use it for a different flight.

It's a fair policy, but unfortunately penalizes those who legitimately really have every intention of showing up, but can't for whatever reason.

Agree--and I am glad that so far they have given benefit of doubt to me, especially given that it was not a super cheapo rate.

Got this email from HH cust service after trying to get a stay credit for a priceline stay. Thought I would give it a shot.

Thank you for your recent correspondence regarding your stay at the Doubletree Hotel San Francisco Airport from December 25 to December 26, 2004.

Dear Mr. Sactoroy:

We are unable to process this request as the room rate is ineligible for HHonors points, miles and stay credit. Ineligible rates include: "no show" stays, complimentary or barter rooms, contracted airline crew rooms, wholesale or tour operator packages, stays using airline percentage off certificates, and prepaid stays booked through travel agents. Rooms booked with an Encore, Entertainment, NET Group, Series Group, and IT Group rates or stays booked via Internet sites other than Hilton Family branded websites are also ineligible for HHonors credit.

Unless you were paying the Rack Rate on a room, I can see why Hilton would dislike no-shows. They are losing out on the possibility of selling that room at a higher rate than the one it was reserved with.

Unless you were paying the Rack Rate on a room, I can see why Hilton would dislike no-shows. They are losing out on the possibility of selling that room at a higher rate than the one it was reserved with.

Sure... because hotels never overbook assuming that some of their guests would be no shows. ;)

The reality here is that this is free money for them--they get the money, provide no service and still get the opportunity to arbitrage. You get, well, nothing. Literally.

Timothy

"now tell me about the guy who got FF miles on the flight he didnt take"

I did.

Booked an American trip to London for miles. Turnaround of 2 hours. Flight delayed for 4 hours taking off. Was on plane. Got off. Got credit for ticket. Got credit for miles.

The hotel chains don't want people getting status unless they actually stay there. They don't want a bunch of people who pay $29.99 for a room and don't show up getting the perks of status, they want people who actually travel and spend a few dollars getting it.

They also don't want people grabbing all the low rates and having the rooms sit empty because people are buying status. There is a very good chance thry could have resold those rooms for more money if they knew it was going to be empty.

Frequent flyer, frequent renter, frequent stays are for people who fly, rent, or stay. It's not for people to just purchase status without ever stepping foot into a hotel, flying in a plane, or renting a car.

The hotel chains don't want people getting status unless they actually stay there. They don't want a bunch of people who pay $29.99 for a room and don't show up getting the perks of status, they want people who actually travel and spend a few dollars getting it.

They also don't want people grabbing all the low rates and having the rooms sit empty because people are buying status. There is a very good chance thry could have resold those rooms for more money if they knew it was going to be empty.

Frequent flyer, frequent renter, frequent stays are for people who fly, rent, or stay. It's not for people to just purchase status without ever stepping foot into a hotel, flying in a plane, or renting a car.

Agreed.

If one looks back, there were a number of people who did this in some way with regard to the Malaysian properties, esp when the $ was trading at an all time high.

Now that it is at an all time low, I wonder if they tightened this up because Europeans could book Hampton properties for a song and thereby get status just as easily and that is why they are now motivated to action??

rogo,
the reason that you got your credit was since YOU did in fact NOT Only show up but boarded the flight, so you werent a NoShow.
I guess if someone did check-in and then left, they too wouldnt be considered a no-show. although some have posted that they would still go to the room and mess up the bed abit.
As for those who said the hotel could have sold the room for a higher price, alot of times the low rates are still available on the day of check-in.

I guess if someone did check-in and then left, they too wouldnt be considered a no-show. although some have posted that they would still go to the room and mess up the bed abit.Clearly not a no show. And not possible to do if you are in another city, state, or country, which is the object of the rule.

. . . . Ineligible rates include: . . . stays using airline percentage off certificates, . . . .

If so, I'm sorry to see this.

That was true in the old days, but about 4 years ago as I recall they lifted that restriction. Too bad to see it come back. :(

In all the discussion over the new rolling tier structure (which I still don't understand, but that's for a different thread) there appears to be at least one other less-publicized change. Apologies if this has been posted before, but check out the end of the fine print of under how to qualify for elite status on the Hhonors web site:

No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.

As far as I remember this is new. I wonder how many other little changes or clarifications have been made along with the rolling tier.

That was reported by FTers a couple of months ago. There were at least a couple of threads.

Due to inadvertently booking a HI for 3/17 instead of 4/17 (and not realizing it until after 3/17), I got charged one night lodging on my AMEX card. I noticed the charge on my AMEX and called DD asking (but not expecting) if they could provide any remedy (at least get points for one night).

Without listening to my whole sad story, the DD said "we'll reverse the charge". Within 24 hours after that I received 1) email rom DD confirming our conversation; 2) call from HI saying they had reversed the charge; 3) email from GM saying the same.

You gotta love that kind of customer service :)

You gotta love that kind of customer service :)

I disagree. While you might think that absolving you of your responsibility under the contract of a guaranteed reservation is "customer service," I think otherwise. A hotel which gets people like you wanting to be let out of their contract will inevitably start to worry about those 3am reservations it is holding, and will soon start to conclude that it may be honoring its commitment to just someone else who will not show and then beg forgiveness. I want a hotel to know that my reservation is meant to be held, and honored, no matter what time I get in.

I wonder, if you had arrived and the hotel had given away your room, whether you would have accepted just a handshake and best wishes as you were walking out the door to find another place to stay, or whether you would be expecting the hotel to pay for your room elsewhere (which is the deal it makes with you when it accepts your reservation), or, even better, demand additional "compensation" for its failure. The rest of the traveling public is hurt when obligations are not met.

Maybe I was the guy who couldn't get a room at the hotel, and who was obliged to look elsewhere, just so you could not show up.

I prefer for entities I do business with to look on me as rock-solid, and I them. It gets me when people describe a hotel (airline, car-rental, etc) which rolls over and allows them to destroy the mutual trust and responsibility as giving "customer service." Give me honest, relaible and upright, without excuses, any day. I don't want to pay for your mistake.

[QUOTE=aks0516] A hotel which gets people like you wanting to be let out of their contract will inevitably start to worry about those 3am reservations it is holding, and will soon start to conclude that it may be honoring its commitment to just someone else who will not show and then beg forgiveness. QUOTE]

Hmmm....I did not call DD looking to get out of my contract, I called to try and get point/stay credit. DD said "you ought to call guest services ...they will probably reverse the charge" which they did as I described.

I guess you could say HH was callous in not getting revenue for my "contract ", but I imagine they view it as trying to keep loyal customers coming back.

[QUOTE=aks0516] A hotel which gets people like you wanting to be let out of their contract will inevitably start to worry about those 3am reservations it is holding, and will soon start to conclude that it may be honoring its commitment to just someone else who will not show and then beg forgiveness. QUOTE]

Hmmm....I did not call DD looking to get out of my contract, I called to try and get point/stay credit. DD said "you ought to call guest services ...they will probably reverse the charge" which they did as I described.

I guess you could say HH was callous in not getting revenue for my "contract ", but I imagine they view it as trying to keep loyal customers coming back.


I totally disagree with the previous poster who said that they disagree with the hotel crediting you back. If the hotel was NOT full and you made a legitimate mistake, they are understanding. Especially, if you booked 3/17 and then have a reservation for 4/17 it can happen.

So I understand if the hotel was full and lost revenue since you never showed, but if they had vacancy and saw you made an error... then kudos to them.

Good job Hilton!!! :D

I had a similar good experience with the Capital Hilton in DC. I made a reservation and was mentally convinced that I had made it for a particular checkin date.

When I tried to check in, it became very clear that my reservation was for the week before ... and that it was totally my error.

They could not accommodate us (particularly at the great rate that I was able to get for that previous week). However, they got us a room at the DoubleTree in Arlington (with an upgrade), AND refunded the No Show charge (they had not been full the night that I was supposed to check in.) I didn't ask for the refund; they just said they would do it.

I'm convinced they did what they did because I'm Diamond and they didn't really lose any money from my No Show. Their actions certainly built a major amount of goodwill with ms. jmd001 and me. I wrote to the General Manager profusely thanking the folks at the desk who were so helpful.

So as long as it is not fundamentally costing the hotel money, I think it is a good thing for them to be as accommodating as they can be to their better customers.

Had a change in plans last week that caused me to leave town early. Hilton still charged me for the hotel, but I do not see points on my account.

Is this eligible for points? Besides the basic customer service call, any tips on how to make this happen? I care more about the points then it counting as a qualifying stay...

Search is working now folks:
http://www.flyertalk.com/forum/showthread.php?t=415254&highlight=show
http://www.flyertalk.com/forum/showthread.php?t=400818&highlight=show

I know that Hilton has changed their no show policy to state that you will be charged for the room if you do not cancel (by x time, usually 4 or 6 pm) and you do not show up.

But, what happens if you have a late night flight and you either get bumped or get stranded/delayed until the next day so you do not make it to your destination, making you a no show?

If your flight is supposed to leave at 9pm and you are supposed to arrive at 11pm, yet your flight is cancelled at 10pm and you won't be able to leave until the next morning, are you still going to get charged for the room you have booked at your destination?

I would assume one would call the hotel and let them know that they would not be coming / cancel their res as soon as they found out that they were not able to make itbut if the policy is, "cancel res by 6pm or else..." will it be too late or will they cut you some slack?

But if your original arrival time was as late as 11pm, you should have told the hotel when reconfirming your room.

But if your original arrival time was as late as 11pm, you should have told the hotel when reconfirming your room.

Huh? Don't follow.

Anyway, you would technically be in a pickle in this case. Your only hope would be to contact the hotel directly and explain, as soon as possible. The night clerk may not be able to do anything for you except cancel the reservation. You would need to contact that hotel's business office the next day. Also it might help if you stayed in a Hilton in the city where you are stranded. ;) Show them you really care!

I worked at a Hilton family property a few years back and learned, to my surprise, that the cancellation policy was no longer same day, but, 24-hour notice. Yes, the desk clerk does have some flexibility, but, they ultimately have to answer to the general manager if they end up with one empty room in an otherwise sold-out house and can't explain why there's no corresponding charge for a no-show. I remember that someone called with a sob story my last night there and I said, "You're in luck, buddy. This is my last shift and I don't have to worry if I get in trouble for cancelling you and not charging you as a no-show. You caught a break tonight."

Huh? Don't follow.

Anyway, you would technically be in a pickle in this case. Your only hope would be to contact the hotel directly and explain, as soon as possible. The night clerk may not be able to do anything for you except cancel the reservation. You would need to contact that hotel's business office the next day. Also it might help if you stayed in a Hilton in the city where you are stranded. ;) Show them you really care!
This assumes the OP reconfirms a hotel reservation, as people should generally do in practice. If indeed Hilton automatically considers a reservation a no-show after 6pm, then the original arrival time of 11pm should have been noted with the hotel at some point prior to the arrival date.

Regardless, I have called the hotel and, in a very nice way, explained the situation. Numerous times I have gotten the fee waived.

It all depends on the hotel, I have had this happen several times and it worked out ok. One time I showed up at the hotel and did not have a reservation, was made for the prior day. They would not waive it even though I stayed that night. Called Hilton and they worked it all out. I think it all comes down to the hotel and how many nights a year you stay with them.

Just wondering if I would get points for a no show? I was going to post a stay to reup my Gold for my next stay in Barbados. Just wondering what will happen it I book a stay for a cheap hampton and not show. I could not find this topic in a search very easily since it takes out "no"

I think the consensus opinion is that it is hit or miss with no shows. Better to book the room, check in, muss up the bed and leave. Guaranteed points every time.

They have a policy (http://hhonors.hilton.com/en/hhonors/points/points.jhtml#points_for_hotel_stays) about this:
No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.You do need to show up for at least the checkin.

I'm not sure if the above policy was in effect earlier last year, but I had a no show at a hampton inn and received stay credit as well as points. I think there were some very cheap hampton inn's in reno & niagara falls where people would do no shows for mattress runs

Some properties are starting to do e-checkins where you can 'check in' online... this might be a way around it.

I'm not sure if the above policy was in effect earlier last year, but I had a no show at a hampton inn and received stay credit as well as points. I think there were some very cheap hampton inn's in reno & niagara falls where people would do no shows for mattress runs

one to e-checkin?
dp

I received my points for a no show, but had to throw a fit about it to get them. Reservation was made one day early and they charged me for it.

In December 2003 I needed 2 stays to requalify for Gold. The Reno Hilton had some ridiculous rate of $29 per night for the week between Christmas and New Year. I booked 2 seperate nights. The hotel cherged me for both nights but the points were not showing up. I called the hotel and requested copies of the folio "for business" reasons. They faxed it to me, I faxed it to HHonors and I was Gold for another year.

I don't know if anything changed since then. Maybe they have a code on the folio now that tells HHonors it was a no show but that's another option that worked for me.

if you book on line & take the option of a non refundable booking it should be as good as stayed. good luck

http://www.hiltonhhonors.com/processLanding.aspx?lp=echeckin

I think the consensus opinion is that it is hit or miss with no shows. Better to book the room, check in, muss up the bed and leave. Guaranteed points every time.

And if you can check-in with your spouse, then you can mess-up the bed for real, then leave!! :D :D

And if you can check-in with your spouse, then you can mess-up the bed for real, then leave!! :D :D
:o More information than needed! :D

The policy has been around for a while, some properties choose to ignore it.

For e-check in they would still know that yo didn't pick up your room keys, when they did the nightly process your envelope would still be there wiht your name on it. I wouldn't count on that being a fail safe way to get them.

Like the others have said, it's totally hit and miss. You would have much better luck making reservations at places you can go to and check in and then leave and go back home.

:o More information than needed! :D

Better have more than not enough!! ;)

I thought I remembered reading on the forum somehwhere that if you book
a guaranteed rate (ie. can't cancel) even if you don't show you get stay credit.

I looked and couldn't find it on a search and doesn't seem to meet the t&c
conditions.

Was I hallucinating?

http://www.flyertalk.com/forum/showthread.php?t=361461&highlight=show+prepaid

It shouldn't count, though some places put it through and give credit, but I wouldn't expect to get it.

IIRC the specific prohibition on earning points for a "no-show" stay was implemented with in the last year or two.

I wonder if you checked in online if you would get credit.

makes no sense to me. you paid, you should get credit. so much the better for them, especially if you call ahead and let them know there will be no need to hold the room for you, no need for them to clean up after you, etc.

this is a no brainer.

along these lines, the airlines ought to let you do a "mileage run" without all that troublesome flying. just find your itiniary, pay for it, and let them know to book it as a "no fly" trip.

everyone's a winner. what's the problem here?

along these lines, the airlines ought to let you do a "mileage run" without all that troublesome flying. just find your itiniary, pay for it, and let them know to book it as a "no fly" trip.
Even better, let them resell the "no fly" seat or room. Double revenue! Since only crazies like us are likely to pay for rooms we have no intention of using it's probably not a big problem for them, especially since we'll be real active travelers afterwards.

makes no sense to me. you paid, you should get credit. so much the better for them, especially if you call ahead and let them know there will be no need to hold the room for you, no need for them to clean up after you, etc.

this is a no brainer.

along these lines, the airlines ought to let you do a "mileage run" without all that troublesome flying. just find your itiniary, pay for it, and let them know to book it as a "no fly" trip.

everyone's a winner. what's the problem here?

I can make Diamond without ever setting my foot inside a HH property! :D

I was charged for two rooms at two different hotels, one in Austin and one in FLL - I am very certain I cancelled the Austin room in a timely manner but have no proof. The other I goofed and made the reservation for Saturday night on that same saturday when it should have been on Sunday ... therefore "too late" to cancel. Although I have often not been able to cancel rooms within the cancellation time period due to last minute business changes and NEVER been charged until these incidents - i was charged for both of these rooms. I have received no points, no stay credits ... nothing. Seems I should get credit. Before I contact them, just wondering if anyone else had any experience postive or negative.

Thanks

I have received no points, no stay credits ... nothing. Seems I should get credit.
Seems you should do a search:
http://www.flyertalk.com/forum/showthread.php?t=440810&highlight=show
http://www.flyertalk.com/forum/showthread.php?t=361461&highlight=show
http://www.flyertalk.com/forum/showthread.php?t=429895&highlight=show
http://www.flyertalk.com/forum/showthread.php?t=400818&highlight=show
and at least a dozen more.

You don't even get SOL credits ;). But, contacting the hotel you were mis-scheduled at direcly and asking to speak with a manager could have resulted (at their discretion) in a forgiving the charge for the missed night as long as you are staying.

I've been successful in cancelling late once or twice when I called and stated my case - as long as they knew I was a reliable customer and would likely be back, they acted properly. As for other cancellations, I always make note of the cancellation number - if I have this, there is no way they can charge me (and make it stick) for a cancellation made and confirmed with a cancellation number.

Some years ago, at another chain, I did make a booking for the wrong date (online booking engines for travel often reset dates when you change parameters) and had to eat a nonrefundable cancellation fee. It was a learning experience, and great incentive to scrupulously keep booking and cancellation information.

Cheers, :)

Little tricky this :)
In the past if one had a no show, Ftalkers have been successful in calling the property and asking them to fax you a copy of the folio ( which you can then submit to HH as a missing stay) or getting a sympathetic CSR at the hotel to post it as a stay.
That was reported to have been done by some here at the el cheapo rates at say the Reno Hilton.

HH subsequently posted in their T&C specific language regarding no credit for no shows.

If i where you I would try to get the hotel to fax you a folio ( you can say you need it for your company travel re-embursement) and then contact HH and ask them to post it as a missing stay, they wont know the difference :D

mike

Little tricky this :)
In the past if one had a no show, Ftalkers have been successful in calling the property and asking them to fax you a copy of the folio ( which you can then submit to HH as a missing stay) or getting a sympathetic CSR at the hotel to post it as a stay.
That was reported to have been done by some here at the el cheapo rates at say the Reno Hilton.

HH subsequently posted in their T&C specific language regarding no credit for no shows.

If i where you I would try to get the hotel to fax you a folio ( you can say you need it for your company travel re-embursement) and then contact HH and ask them to post it as a missing stay, they wont know the difference :D

mike

They might know if they enter the folio into the system to attach it to you account. Not sure if no-show folios are tagged some way on the Hilton System that we don't see on the printed folio.

They might know if they enter the folio into the system to attach it to you account. Not sure if no-show folios are tagged some way on the Hilton System that we don't see on the printed folio.

They MIGHT, but i seriously doubt it. Take a look at your next folio and you will find the majority show no numbers or codes that might be relevant to your stay other ther normal rate/cc/ and stayer details.

mike

You're SOL on the points.

One time I either forgot to cancel, or it didn't go through. I emailed the hotel and the GM called me and said he will refund the money in good faith. All I told him that I wasn't sure if I did or not. This was at a Hampton Inn in NYC.

Hi all,

I need a 5th stay by the end of the month to get a cat6 cert from the promo they are finishing up.... but I don't have any travelling to do in the next two days.

I was thinking about booking a cheapo reward at one of the 7500 point hamptons to effectively get me a cat6 cert.

If I make the reservation and don't check in will I still get the 'stay' credit? If I do it at one of the hotels that has electronic check in (but again, never check in) will that make a difference?

Thx!

If I make the reservation and don't check in will I still get the 'stay' credit? If I do it at one of the hotels that has electronic check in (but again, never check in) will that make a difference?

For the former scenario, the answer is no, according to HHonors T&Cs:

No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.

As for the latter scenario, I'm not certain whether it would be considered a stay or not, but I don't recall that anyone here has tried it to find out or not.

Mike

Until someone actually does it, I'm going to say the latter scenario is a crapshoot. Echeck-in still requires you to pick up your key at the front desk so they do know you didn't show up. Whether that translates into no stay credit is hard to say. And even if you get it, will that be true 6 months from now as the process becomes more common?

Besides, award stays do not count towards this promotion...

http://hhonors.hilton.com/en/hhonors/media/pdf/2005AE_MemberGuide.pdf

Eligible Rate stays: No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for wholesale/tour operator packages, contracted airline crew rates, travel industry rates (including but not limited to travel agent discount rates), complimentary or barter rooms, stays on NET Group, Series Group or IT Group rates, contracted Entertainment or Encore rates and stays using airline percent-off award certificates. Stays that are booked via third party websites other than the websites of Hilton HHonors airline partners are not Eligible Stays irrespective of rate paid, for the purpose of earning points, miles or stay credit toward VIP tier status. Stays booked via “opaque” channels where the brand is unknown at the time of purchase are not Eligible Stays for the purpose of earning points, miles or stay credit toward VIP tier status, or the receipt of VIP tier benefits such as upgraded accommodations/amenities or access to health clubs. No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for “no show” situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel — irrespective of whether or not the member’s credit card is charged for any portion of the reserved stay per the hotel’s “no show” policy.

also, according to those conditions, it doesn't really actually state if an award stay counts for stay credit, or if it doesn't. have you had them (award stays) count in the past?

also, according to those conditions, it doesn't really actually state if an award stay counts for stay credit, or if it doesn't. have you had them (award stays) count in the past?

Welcome to FT!

Yes, award stays count for stay credit (for the purpose of status, not typically for promos). From the T&Cs (bolded emphasis is mine):

14. Points and airline frequent-flyer mileage credit may not be earned when redeeming an HHonors Reward, frequent-flyer award, awards of travel Partners or other promotional offerings using discount or free certificates, unless otherwise stated on the Certificate. When redeeming an HHonors reward, the member may earn points for incidental charges for the stay at Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Hilton Garden Inn®, and Hilton Grand Vacation Club®. Effective March 1, 2006, members can earn HHonors points for incidental charges made during stays at Scandic hotels. Reward stays at all HHonors hotels will count towards VIP tier qualification. However, night credits may not be earned. Members will not earn airline frequent-flyer mileage credit for HHonors hotel reward stays.

Mike

Welcome to FT!

Yes, award stays count for stay credit (for the purpose of status, not typically for promos). From the T&Cs (bolded emphasis is mine):



Mike

Reward stay counts as stay for elite status, but not for the 5/10/15 free night promo.

Welcome to FT!

Yes, award stays count for stay credit (for the purpose of status, not typically for promos). From the T&Cs (bolded emphasis is mine):



Mike

thanks for the info, i've always been unsure about that one

Hi all,

I need a 5th stay by the end of the month to get a cat6 cert from the promo they are finishing up.... but I don't have any travelling to do in the next two days.
Thx!

Make reservations at the nearest, cheapest Hilton, check-in, bounce on the bed, then leave. A pain? Yes. How important is it to you?

Back to the OP's main point though, why would you not get credit for a no-show charge. If Hilton and properties are willing to charge you full price for a no show then why does it matter whether you were there or not, there is no effectual difference to them. They got their revenue which is really what they care about. Hilton can't have it both ways, if they charge you they should give credit otherwise don't charge.

Back to the OP's main point though, why would you not get credit for a no-show charge. If Hilton and properties are willing to charge you full price for a no show then why does it matter whether you were there or not, there is no effectual difference to them. They got their revenue which is really what they care about. Hilton can't have it both ways, if they charge you they should give credit otherwise don't charge.

All major hotel chains do not give stay credit for no-show, it not just hilton.

Sorry, duplicate

People used to post here that they got credit for no shows at the Reno Hilton back when it had those $29 rates. I think people would call and have the hotel send them a folio, which they would send into HHonors. The T&Cs have since changed as repeatedly quoted above. I haven't read here of the results of anyone trying it since the T&Cs changed.

Back to the OP's main point though, why would you not get credit for a no-show charge. If Hilton and properties are willing to charge you full price for a no show then why does it matter whether you were there or not, there is no effectual difference to them. They got their revenue which is really what they care about. Hilton can't have it both ways, if they charge you they should give credit otherwise don't charge.

Loyalty programs reward LOYALTY and not necessarily $$ revenue earned. If I am Hilton, I'd rather reward loyalty behavior and not just paid reservations. In the long run, loyalty equates to $$. In the case of a customer that pays for the room but doesn't use it, does that guarantee loyalty and thus future loyalty revenue?

While ORD1Kguy I agree that in the short term, the $$ revenue is the same in either situation, in the longer term I would think that a customer that actually pays and stays at a Hilton is a much more loyal customer than one that just pays.

Hi,

I had a booking at a Hilton hotel but was unable to make the stay for whatever reason. Now the room was pre-paid so Hilton still got my money.

My question, can I sitll get the points for that stay and will it count towards my status even though I didnt stay...does that make sense?

Your thoughts welcomed

You get nothing!

"No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy."

http://hhonors.hilton.com/en/hhonors/points/points.jhtml#points_for_hotel_stays

I have a question concerning the new on-line check in. If I don't show up, I get billed, fine, but do I get credit for the 'stay'? Prior to the online check-in, if I had to change plans, I paid for the room, but never got HH credit. If I check-in online, don't show up, do I get the credit?

I have a question concerning the new on-line check in. If I don't show up, I get billed, fine, but do I get credit for the 'stay'? Prior to the online check-in, if I had to change plans, I paid for the room, but never got HH credit. If I check-in online, don't show up, do I get the credit?

If the T&Cs for no-shows extend to OLCI situations where you've checked in, then it wouldn't. I don't recall, however, that anyone here has ever tried it to see whether checking in online matters.

The short answer, I guess, is that no one has taken the chance to find out - or if they have run across the situation, no one has reported on whether or not it works.

Mike

- You get to pay for a stay you dont actually do but you don't get the stay credit. Unfortunately the OLCI did not open up a loophole.

Back in April I had a reservation at a HGI in Milwaukee. My first choice was a Doubletree but was full. On the morning of my arrival I checked and saw that the Doubletree was showing rooms available. I called my agent and asked her to cancel the HGI and book me in the Doubletree which she did.

Apparently there was some computer glitch and the HGI never canceled the original reservation so I was charged the $159.00 nightly rate. The hotel refused to reverse the charges.

I filed a missing credit form to HHonors and stated in the comments that I was charged as a no show but requested the points since the hotel was paid the full room rate.

The Diamond desk sent me an email stating they do not credit no show points. Anyone else had this problem or know what the logic is behind this policy?

As a diamond member I would call the hhonors people and have them talk with the hotel manager and get them to reverse the charge all together. I had a situation recently where the airlines were going to strand me in Houston. I called from the airport before my flight to get a reservation near the Bush Houston airport. Well the person ended up booking me near Hobby (the other airport in Houston). When I landed I realized how far away it was so I took the airport shuttle to the Hilton Garden and got another room. Well I called after I got to my room (11pm) and the other hotel wanted to charge me a no show fee. I called Hhonors and the woman I talked to was very suprised and said she would take care of it. I never saw a charge for it.

Back in April I had a reservation at a HGI in Milwaukee. My first choice was a Doubletree but was full. On the morning of my arrival I checked and saw that the Doubletree was showing rooms available. I called my agent and asked her to cancel the HGI and book me in the Doubletree which she did.

Apparently there was some computer glitch and the HGI never canceled the original reservation so I was charged the $159.00 nightly rate. The hotel refused to reverse the charges.

I filed a missing credit form to HHonors and stated in the comments that I was charged as a no show but requested the points since the hotel was paid the full room rate.

The Diamond desk sent me an email stating they do not credit no show points. Anyone else had this problem or know what the logic is behind this policy?

The T&C's were modified to show that no points are available for "no-shows." See below. As for the logic behind it, I'm not sure. You would think that as long as they were getting the revenue, they would give you the points. Perhaps they were finding that too many people were doing "no-show mattress runs" and didn't want to facilitate it, especially during challenge periods, fast track offers, etc.
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Earn 10 HHonors Base points for each eligible U.S. dollar charged to your room, including telephone and room service charges for eligible rate stays at all participating Hilton, Conrad, Doubletree, Embassy Suites Hotels, and Hilton Garden Inn and Hilton Grand Vacations Club hotels.
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Eligible Rate stays are stays at all rates except wholesale/tour operator packages, contracted airline crew rates, complimentary or barter rooms, stays on NET Group, Series Group or IT Group rates, contracted Entertainment or Encore rates and stays using airline percent-off award certificates. Stays that are booked via third party websites other than the websites of Hilton HHonors airline partners are not Eligible Stays irrespective of rate paid, for the purpose of earning points, miles or stay credit toward VIP tier status. Stays booked via "opaque" channels where the brand is unknown at the time of purchase are not Eligible Stays for the purpose of earning points, miles or stay credit toward VIP tier status, or the receipt of VIP tier benefits such as upgraded accommodations / amenities or access to health clubs. At Scandic hotels, only qualifying nights count toward Silver VIP status; only qualifying nights and HHonors Base point earnings count toward Gold and Diamond VIP status. No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.

The T&C's were modified to show that no points are available for "no-shows." See below. As for the logic behind it, I'm not sure. You would think that as long as they were getting the revenue, they would give you the points. Perhaps they were finding that too many people were doing "no-show mattress runs" and didn't want to facilitate it, especially during challenge periods, fast track offers, etc.

I believe that this was exactly the motivation for them making the change to the T&Cs (which, IIRC, happened at least two years ago).

Mike

I did not stay nite at Hampton Inn in Southeast, MA after company meeting ended earlier then expected. It was after cancel time, so I expected to pay, next morning I called to confirm they had charged my Amex; while on phone I asked for copy of folio to be faxed to me. I did receive the HH points and the .5 credit with Southwest a couple days later.

I needed one more stay last year for one of the HHonors promotions and I made a reservation for a Hampton close to my house. The only problem was that I totally forgot about it until the next day. I went and fessed up to the manager and she looked at me like I was crazy but she changed the reservation to that day. I checked in, left and got the night that I needed for the promo.

I did not stay nite at Hampton Inn in Southeast, MA after company meeting ended earlier then expected. It was after cancel time, so I expected to pay, next morning I called to confirm they had charged my Amex; while on phone I asked for copy of folio to be faxed to me. I did receive the HH points and the .5 credit with Southwest a couple days later.

Did you stay there the previous night, or were you really a no-show?
If really a no-show, it's interesting that you called the next day and got the hotel to gen up a folio. Cannot help but wonder if that had something to do with getting the HH and Southwest bennies.