Wyndham Rewards - "Mistake Rate" - Must it be Honored?
kwildnj
Jun 21, 11, 8:01 pm
I booked a reservation for a Howard Johnson, which had a mistake price of 20.00 per night (supposed to be nearly 200+ per night). The reservation is pre-paid, and I have printed the confirmation showing the rate.
Does the hotel have to honor the reservation, as-is? Or will they try and pull something at check-in? Or better yet, do they have any recourse?
I will note this reservation was booked without any coupons/discounts/etc, and would have been available to anyone.
stallion114
Jun 22, 11, 6:36 am
I was going to suggest price matching it to a competitor, but if its prepaid i suppose its to late.
I have never had one of these myself, but I believe they will honor it.
I never read anything in the "hotel deals" forum that said otherwise.
Also where are HOJOs $200 per night?
Wyndham Rewards
Jun 22, 11, 6:55 am
I booked a reservation for a Howard Johnson, which had a mistake price of 20.00 per night (supposed to be nearly 200+ per night). The reservation is pre-paid, and I have printed the confirmation showing the rate.
Does the hotel have to honor the reservation, as-is? Or will they try and pull something at check-in? Or better yet, do they have any recourse?
I will note this reservation was booked without any coupons/discounts/etc, and would have been available to anyone.
Hello, if you could send me a private note with your membership number & confirmation number, we can take a look at your account for you.
Thank you!
ibrick
Jun 22, 11, 4:02 pm
They should honor it, lord knows they are not giving points for stays any longer, mine aswell give us some sort of "Perk"
lowfareair
Jun 23, 11, 2:32 pm
If they attempt to contact you within a reasonable amount of time (that varies based on how far out the reservation is made), then they can refund your money or offer an alternative. If they don't tell you that it's a mistake rate until you check-in and force you to either accept a higher rate or cancel, then you would have a case for either a chargeback or small claims court.
Not a lawyer or any of that, just based off of what I have seen and heard both in my experience and second hand from others.
Zurich Flyer
Jul 3, 11, 1:54 pm
They should honor it, lord knows they are not giving points for stays any longer, mine aswell give us some sort of "Perk"
why shall wyndham not give points? of course they do!