Hotel Deals - [EXPIRED] Holiday Inn Resort Baruna Bali 5* 10USD per Night!!!

http://www.booking.com/hotel/id/holiday-inn-resort-baruna-bali.html?sid=97bb4224d0a09a529eb6f232c5228d02;ori gin=disamb;srhash=3124922710;srpos=12

I've booked for February!
Hope they will honor it!

Have fun! :)

Interesting - thanks.. we'll see how it goes.

Only saw availability for Feb and Mar 2012.

Also January 2012

Site seems really slow now. I wonder if it's just a coincidence ;)

I've booked the Ajana Suite for Feb 17-20. Thanks OP!

I get the 400 Bad Request message.

in 4 a week :) booking flights for Feb :D

I get the 400 Bad Request message.

Got the email confirmation anyway. Thanks, cz4444!

"Internet
Wi-fi is available in the hotel rooms and costs USD 7 per hour."

:eek:

thx to OP! ^
booked during January.

February here :)

Decided not to be greedy and left the suite for someone else. The chances I will take advantage of it are slim, so didn't wanted to prepay the rate. Altough I doubt they will have issues with me cancelling even a nonrefundable rate :) Thanks.

Reviews from PC sub forum: http://www.flyertalk.com/forum/intercontinental-hotels-group-stay-forum/961251-hi-baruna-bali.html

I will pass.

EDIT: On second thought, I will book the refundable rate in hopes of a voucher when it is canceled.

Reviews from PC sub forum: http://www.flyertalk.com/forum/intercontinental-hotels-group-stay-forum/961251-hi-baruna-bali.html

I will pass.

EDIT: On second thought, I will book the refundable rate in hopes of a voucher when it is canceled.
as in, a voucher instead of a refund?

Reviews from PC sub forum: http://www.flyertalk.com/forum/intercontinental-hotels-group-stay-forum/961251-hi-baruna-bali.html

I will pass.

EDIT: On second thought, I will book the refundable rate in hopes of a voucher when it is canceled.

For $10 a night, the reviews don't bother me at all. ^

I'm in for Feb.

In for 6 nts. Not sure if I will use it though. Refundable = good.

In for feb...thanks op!

Booked for Jan. Let's see what happens!

Looking at the popup window...

"There are 212 people looking at this hotel right now." :D

And what happened to the suite?

Sold out for two months!

And what happened to the suite?
Sold out for two months!
wasn't me..:p.

I am in for the Ocean Double,
went for the NR but with breakfast.

Thanks OP. I'm in for March

In for March. Thanks OP ^

In for 5 days in Jan. But what are our chances that his will be honored? I think very slim.

It's amazing.
Still available on Jan.
But it's a pity I don't have travel plan for early next year to Bali.
Thanks for the info. anyway

I just booked a couple of separate weeks, one in Jan and one in Feb.

What has typically happened in years past, when a too-good-to-be-true mistake rate is snapped up by FT readers? Does the hotel cancel the reservations outright, or issue some sort of voucher, or just accept the deal?

Anyone experienced this before? I'm still a newbie in this game :)

In for 5 days in Jan. But what are our chances that his will be honored? I think very slim....think back to Wynn Vegas, and Beijing G.
Both honored through booking.com.

...think back to Wynn Vegas, and Beijing G.
Both honored through booking.com.

it just died...

i was trying to book two weeks for march. and when i clicked book, it showed no rooms available..

who got it, i am sure they will honor it!

enjoy

dp

think its' dead. Trying to book now.

Think this one is all over...

We're sorry, but it is currently not possible to make reservations for this hotel. Click here to see nearby hotels

any other booking site work?

Yep...it's 7:30 AM in Bali,
and somebody might not like what they see in new bookings...

Yep...it's 7:30 AM in Bali,
and somebody might not like what they see in new bookings...

to say the least....

Yeah definitely gone. I can't find it on any other sites either.

Thanks for the post op. Shame I missed out, thought I was in for my first mistake rate :)

I noticed when booking that this wasn't a prepaid reservation. Does this mean that HI has to confirm before the credit card is charged?

...think back to Wynn Vegas, and Beijing G.
Both honored through booking.com.

I think in the Beijing G. case, it was the hotel that decided to honor the rate.

There's also cases where they didn't honor the price. (also booked thru booking.com)
http://www.flyertalk.com/forum/hotel-deals/977962-expired-21-wingate-mistake-will-they-honor.html)
and the recent SPG in Jakarta.

So I think it's up to the hotel to honor the rate or not. I'll just wait and see.

I think in the Beijing G. case, it was the hotel that decided to honor the rate. There's also cases where they didn't honor the price. (also booked thru booking.com)
http://www.flyertalk.com/forum/hotel-deals/977962-expired-21-wingate-mistake-will-they-honor.html) and the recent SPG in Jakarta.
So I think it's up to the hotel to honor the rate or not. I'll just wait and see.
OK, sure.
As I believe it was the Wynn Vegas who decided, not booking.com.

BTW, Sheraton Jakarta GM did offer to honor all my bookings,
but I cancelled a month later. At that time, I decided
even the almost free Sheraton did not fit for me. :D

Wirelessly posted (BlackBerry9630/5.0.0.624 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/104)

Yep...it's 7:30 AM in Bali,
and somebody might not like what they see in new bookings...

They might like it till they see the rate that we're paying! Thanks OP booked for Jan.

...anybody know if we will get PC points on booking.com stays?

Hoping Plat benefits may be there,
but, of course....who nose..?

Mail from Booking.com CS, rate is declared void.

Strange / dangerous thing to do this via email...

As I suspect, they're denying the rate. I just received an email from booking.com

Dear jtn,

Thank you for choosing Booking.com as your preferred travel partner.

We have been contacted by the hotel to inform you that the room rates that you have booked were incorrectly indicated during your reservation process.

The room rates should be USD171.00 per room per night instead of USD10.00 per room per night.

We kindly request you to contact us by Friday, 27th May 2011 to advise us of your acceptance to the correct rates. If we have not received any response by this date we will assume the matter has been dealt with satisfactorily and your booking will be confirmed at the correct rates of USD171.00 per room per night.

Alternatively, if you wish to cancel your reservation, please log on to My Booking. If there is a cancellation fee involved, please contact us so that we can arrange for the required waiver.

To login you will need the pin code provided to you in your confirmation. You can use one of the two following methods:

1. Click on the cancellation/change link provided on your confirmation email, this will take you to your My Booking page.

or

2. Click on My Booking from the home page and enter your booking number and pin number provided when you completed your reservation.

https://secure.booking.com/mybooking.html

From your My Booking page, select My Booking Self Service. Click 'Cancel' to cancel the room, or 'Cancel Entire Reservation'.

We sincerely apologise on behalf of the hotel for the incorrect room rates indicated and seek for your kind understanding.

Should you require any further assistance, please do not hesitate to contact us.

We look forward to hear from you shortly.

Kind regards,

---
Natalia Yudith
Customer Service Team

As I suspect, they're denying the rate. I just received an email from booking.com

I purchased a prepaid
I have now received my love letter and will send a reply.
I wonder if I book a prepaid non changeable then try to change it will they say "thats ok"

I have received it for both prepaid and non-prepaid nights at suite and ocean view rooms. Quoted rate is the same, 171 USD. So clearly they are just sending it for everyone as quickly as possible.
It is not like 0.001 rate at Ramada in South Korea, so I think we need to fight.

I have received it for both prepaid and non-prepaid nights at suite and ocean view rooms. Quoted rate is the same, 171 USD. So clearly they are just sending it for everyone as quickly as possible.
It is not like 0.001 rate at Ramada in South Korea, so I think we need to fight.

Yep, indeed as 10 USD a night is quite common in South-East Asia, I have stayed in Thailand and Vietnam before at that rate (non-brand hotels).

Let's see how the discussions with the hotel go.

I got the same email.

Yep, indeed as 10 USD a night is quite common in South-East Asia, I have stayed in Thailand and Vietnam before at that rate (non-brand hotels).

Let's see how the discussions with the hotel go.

For my dates in Feb (school vacation time in many parts of Europe, so not really a low season), I see that hotels.com have rooms in 3* with breakfast in Bali for 37 USD. Add their 10% off and the fact this this is a refundable rate - and you have a good case to argue that their rate may be not be considered as an obvious pricing mistake. BTW, is anybody here with prepaid rate who has been already charged?

Instead of being honored, I would much rather get some sort of $off cpn from booking.com Anyone have any ideas on how to proceed?

The cancellable and non-cancellable conditions read:

Prepayment:
The total price of the reservation will be charged on the day of booking and is non-refundable

Prepayment:
No deposit will be charged. You have now confirmed and guaranteed your booking by credit card. All payments are to be made at the hotel during your stay, unless otherwise stated in the hotel policies or in the room conditions. Please note that your credit card may be pre-authorised prior to your arrival.

I am not doing anything except wait.
There are no pendings on my credit card.
If on/after Friday $1200 is charged instead of $70,
this may be a tiny bit of work, disputing with credit card company.

I am not interested in "fighting" what is a losing battle, as most of these are.

On the other hand, I also received the rate change email today.
I called Booking.com CS and the agent wasn't really aware of this whole debacle (no surprise). She did mention that there was a note on my reservation to "forward all requests to the Singapore office", which she did. She also said that the hotel is the one who would charge the cancellation penalty. Why this could not be canceled w/o penalty over the phone immediately is beyond me. Let's just hope their Singapore office has come up with a solution that can be implemented immediately.

If there are any charges, I am going to call Amex and have them reject. Amex is much better at dealing with these situations, esp when it's only $50 involved.. and it looks like bait and switch on paper.

I can only repeat that 10 USD is not completely clear "mistake rate',especially for this part of the world (so 7 euros for Ritz in Paris would be another story).
If this hotel would be available at PointBreaks it would cost 5K PCR points. Last year HI Maldives was on PB, so it is totally reasonable suggestion. I have just completed PC promotion and the cost of getting 5K PCR points was very close to 10USD (and that is not considering the fact I earned it through real hotel stays, not mattress runs). And on PB you could often get suite, so again very plausible case.

I can only repeat that 10 USD is not completely clear "mistake rate',especially for this part of the world (so 7 euros for Ritz in Paris would be another story).
If this hotel would be available at PointBreaks it would cost 5K PCR points. Last year HI Maldives was on PB, so it is totally reasonable suggestion. I have just completed PC promotion and the cost of getting 5K PCR points was very close to 10USD (and that is not considering the fact I earned it through real hotel stays, not mattress runs). And on PB you could often get suite, so again very plausible case.So...are you going to sue ?? :D

Yep, indeed as 10 USD a night is quite common in South-East Asia, I have stayed in Thailand and Vietnam before at that rate (non-brand hotels).

So you would also expect USD10 room in Singapore since its in the heart of SE Asia :rolleyes:

And no, I have never stayed in a USD10 room anywhere in SE Asia

I can only repeat that 10 USD is not completely clear "mistake rate'.Why repeat it ?
The issue of mistake or not...
....could be relevant in some legal proceeding,
but likely not in convincing hotel to honor.

One avenue to pursue now is to bypass
the Singapore agent sending the e-mails,
identify a higher-up in the decision chain.
Write polite but firm correspondence
requesting they honor the confirmed rate.

Perhaps someone at IHG HQ,
but I will start here:

General Manager
Stephane Varoquier
baruna@bali.holidayinn.com

I don't see why Booking.com should not be on the hook for this. They obviously made the mistake. I think I will email them and see if they are willing to offer some kind of compensation for this mistake. Remember all the times that Expedia put out a questionable hotel rate and honored it? How is this any different?

One or two years ago lastminutetravel offered a lot of 10$-nights even at 5*-hotels in cities around the world.
We grabbed some of them in Manhattan.

I can only repeat that 10 USD is not completely clear "mistake rate',especially for this part of the world (so 7 euros for Ritz in Paris would be another story).
If this hotel would be available at PointBreaks it would cost 5K PCR points. Last year HI Maldives was on PB, so it is totally reasonable suggestion. I have just completed PC promotion and the cost of getting 5K PCR points was very close to 10USD (and that is not considering the fact I earned it through real hotel stays, not mattress runs). And on PB you could often get suite, so again very plausible case.

However, you are posting this to a message board thread which clearly acknowledges the fact that it was a mistake... and that everyone who posts here was more or less aware of that. Will you still be able to claim that it was a plausible non-mistake rate?

I don't see why Booking.com should not be on the hook for this. They obviously made the mistake. I think I will email them and see if they are willing to offer some kind of compensation for this mistake. Remember all the times that Expedia put out a questionable hotel rate and honored it? How is this any different?Wait a minute,
the booking.com e-mail says the hotel
asked them to send the ultimatums !

Ok, I need to understand the situation better - who is actually going to "pay for the party" in this case - booking.com or HI Baruna? I would certainly prefer the latter, as I hope that in this case my PC Plat can slightly increase my chances. But overall, my point is that for cases like that our chances are directly related to the number of complaints and possible negative publicity. Remember when CP near Venice was available for 1 euro (again, much clear cut case of "mistake rate")? It was honored, and I believe partly due to the fact that it a)lasted longer b) got some media attention.
Most of my bookings are prepaid, so I am really worried about the phrase from their email
that they will simply "adjust it" to 171 USD (again not stating even whether it includes any taxes, breakfast, etc) if I would not respond in less then 10 days.

I am not interested in "fighting" what is a losing battle, as most of these are.

On the other hand, I also received the rate change email today.
I called Booking.com CS and the agent wasn't really aware of this whole debacle (no surprise). She did mention that there was a note on my reservation to "forward all requests to the Singapore office", which she did. She also said that the hotel is the one who would charge the cancellation penalty. Why this could not be canceled w/o penalty over the phone immediately is beyond me. Let's just hope their Singapore office has come up with a solution that can be implemented immediately.

If there are any charges, I am going to call Amex and have them reject. Amex is much better at dealing with these situations, esp when it's only $50 involved.. and it looks like bait and switch on paper.
That's insane that they would even mention charging a cancellation penalty on their mistake! While I agree they don't have to honor this they should do a bit more than the email they sent us.
Cheers
Howie

Ok, I need to understand the situation better - who is actually going to "pay for the party" in this case - booking.com or HI Baruna? .Based on past scenarios,
everything should be crystal clear in 3 to 5 weeks. :D

Yes, get those enquiring e-mails going !
...if anybody knows of a higher up at IHG HQ,
please post contact info here.

Baed on past scenarios, everything should be crystal clear in 3 to 5 weeks. :D

But yes, get those enquiring e-mails going !
...and if anybody knows of a higher up at IHG HQ,
please post contact info here.

I booked 2 rooms in Jan. I guess we just have to wait it out! :p

Based on past scenarios,
everything should be crystal clear in 3 to 5 weeks. :D

Yes, get those enquiring e-mails going !
...if anybody knows of a higher up at IHG HQ,
please post contact info here.

Considering that email says that response is needed by May 27 or they "adjust" the rate we need to sort it out faster. The last thing I want is being charged 171++ for rooms I do not really need.

Considering that email says that response is needed by May 27 or they "adjust" the rate we need to sort it out faster. The last thing I want is being charged 171++ for rooms I do not really need.

I have a feeling that even if they change the rate to $171, you won't have any problem, either

1) Canceling the reservation.
2) Dispute the charge with your credit card.

I do want to use the nights I booked, so I'm going to hang on to this reservation until the end. :)

Considering that email says that response is needed by May 27 or they "adjust" the rate we need to sort it out faster. The last thing I want is being charged 171++ for rooms I do not really need.I am sure we would like to hear your ideas on how to do that !:D

So...are you going to sue ?? :D


To sue? Whom?

Oh jeh, oh jeh, does this wimmering shimmering thing already start in post #50 this time? :D

Instead of being honored, I would much rather get some sort of $off cpn from booking.com Anyone have any ideas on how to proceed?

Same here. Don't care about the hotel all that much - would rather get a $ off coupon.

To sue? Whom? Oh jeh, oh jeh, does this wimmering shimmering thing already start in post #50 this time? :DOh come ON, jeh jeh jeh, it's an ancient joke, and you know it !! :p

....actually, I believe it is written that we cannot move on to stage 5 (?)
until stage 4 (?), i.e someone saying they are going to sue,
has been accomplished. :)

I booked my flights last night, what should I do? :D I spent extra money for the C tix...

I am sure we would like to hear your ideas on how to do that !:D

I am not sure I understand your point, but one idea I have is to write to hotel to ask to add my PCR number to the reservation. Then I maybe be able to view it on PC site and maybe escalate it to IHG/PC using my Plat status. But it also depends who is going to cover real costs - booking.com or hotel itself. What do you think?

For those with refundable reservations is there not the option of holding out in the hope of a more 'civilised' resolution. Surely the prospect of a completely empty hotel in Jan-Mar is worse than a full hotel with guests paying probably only slightly less then neighbouring hotels would accept anyway?

So you would also expect USD10 room in Singapore since its in the heart of SE Asia :rolleyes:

And no, I have never stayed in a USD10 room anywhere in SE Asia
i stayed in a 1 bhat holiday Inn right on phuket beach and a $US20 USD suite with club in BKK
why is this any different?

i stayed in a 1 bhat holiday Inn right on phuket beach and a $US20 USD suite with club in BKK
why is this any different?I too enjoyed the Phuket 1 baht deal.

The most amazing thing was the registered letter from the manager
arriving maybe a month after booking, saying "Congratulations" !

Why is this different ?
I guess because every such "promo" is different.

No matter how much experience anyone has,
no one can predict the outcome for sure.
We've had pretty good luck with IHG, but it has taken weeks to clarify.

Well, I guess we all knew that this was coming. I think they have transferred everything to singapore as singapore is the hardest place to sue somebody. I simply replied to the email stating that they confirmed my booking and I expect it to be honored and if they charged my credit card for anymore than agreed upon I would report it as fraud. I also stated I am a platinum royal ambassador and would tell ICH that if this rate was not honored and they continued business with bookings.com, I would simply never stay in a holiday inn ever again (dont think i would be able to give up intercontinental though, royal ambassador too good to let go)

171 is also a high rate for this hotel. It should be in the $100 range

i stayed in a 1 bhat holiday Inn right on phuket beach and a $US20 USD suite with club in BKK
why is this any different?

You are completely missing my point .

USD10 hotel (of 'reasonable' standing) is not common even in the cheaper parts of SE Asia, let alone at destinations which command 'first world rates' like Singapore or Bali.

Just because you have stayed in 2 hotels which honoured their mistake rates do not made them commonly available rates across SE Asia.

171 is also a high rate for this hotel. It should be in the $100 range

Room rates in Bali has gone up significantly over the past couple of years, thanks to the surge in Russian tourists & cheap flights (plus strong currency) from Australia :(

you are completely missing my point:D
I have stayed in extremely high end hotels for 1 baht and $20US in SE Asia

so lets beg to differ.

Just got an e-mail showing cancellation of nonrefundable reservation (as I requested).

Text goes like this:
Dear izzik,
Please be informed that your reservation has been cancelled.
booking.com booking number xxxxxxxxx
Pincode yyyy
Reason
Cancellation costs waived by John Doe, Reservation
Your name izzik
Your email izzik@blahblah.com
Booking first made on Tuesday, May 17, 2011, at 22:18:46 [CET]
Last Modification Thursday, May 19, 2011, at 07:51:32 [CET]

Your booking
Hotel information
Hotel Holiday Inn Resort Baruna Bali
Address Jalan Wana Segara 33, Kuta, Bali
Kuta, 80361
Indonesia
Phone +62361755577
Cancellation policies
Previous cost of cancellation was US$ 50
New cost of cancellation is US$ 0
Note: Cost of cancellation has been waived by the hotel

Worst case scenario, I get charged.. but then I can show this to the CC company.

Room rates in Bali has gone up significantly over the past couple of years, thanks to the surge in Russian tourists & cheap flights (plus strong currency) from Australia :(

This not withstanding, US171.00++ is way above the odds for this hotel. I paid US$81.00++ in April.

I paid US$81.00++ in April.

If its not a local (or kitas holder) rate or a Nyepi promo, it looks like a very good deal to me.

Its tough trying to get something 'decent' for less than USD150 in Bali these days.

If its not a local (or kitas holder) rate or a Nyepi promo, it looks like a very good deal to me.

Its tough trying to get something 'decent' for less than USD150 in Bali these days.

Bah, plenty of reasonable deals if you look around.

Just got an e-mail showing cancellation of nonrefundable reservation (as I requested).
Please be informed that your reservation has been cancelled.
Worst case scenario, I get charged..
but then I can show this to the CC company.
I also requested to cancel my one NR res,
and they came back and offered a 30% discount off the rate,
i.e. $838 instead of $70 for the week. No sale.

I'll likely just cancel it next week, and keep my cancellable ones
until "up to 4 days before date of arrival" next March !! :D

Dear MrHalliday,

We have received your reply, in view of this mistake, the hotel is now offering a 30% discount. The total room charges for your reservation would be USD837.90. However unfortunately no further compensation is being offered to you. We sincerely apologize on behalf of the hotel for the incorrect room rates indicated. We seek for your kind understanding to indicate your acceptance of this one time rate tailored specially for you. Alternatively, please confirm if you would like to cancel this reservation without any penalty or compensation.

I am also going to ask them for email of someone to contact at IHG HQ.
We'll see if they go along.

I am also going to ask them for email of someone to contact at IHG HQ.
We'll see if they go along.

I believe the Regional Director Finance Southern Asia & Korea
IHG (and the GM of the hotel in question) is Stephane Varoquier (residing in Singapore). You can easily find some contact info on twitter/facebook. ;)

Good Luck! I hope that the Hotel G scenario will be repeated ;)


The 30% "discount" is actually higher than the best available rate on the IHG website.

I believe the Regional Director Finance Southern Asia & Korea IHG (and the GM of the hotel in question) is Stephane Varoquier (residing in Singapore).... I hope that the Hotel G scenario will be repeated ;)
The 30% "discount" is actually higher than the best available rate on the IHG website. Ah yes, I saw the Stephane contact listed
on the hotels "contact us" page yesterday.
....GM in Kuta, yet resides in SQ... @:-)

In my case, I am going to wait a bit,
so they can have their crisis meetings,
before sending any messages.

It's not 1 baht per night,
so $70 a week still sounds about right to me. :D

Ok, so it looks like it is indeed the hotel that denies this rate. I guess we should attack on the PC/IHG front then, especially those with high status at PCR/Ambassador. 30% "discount" have been also reported at other forums.

Bah, plenty of reasonable deals if you look around.

Instead of making a sweeping statement like this, it would be more useful if you could actually name deals which can be booked and honoured for the coming months .....

Where else are people seeing discussion on this?
I looked at Milepoint, didn't see anything.
......perhaps elsewhere ? :D TIA

Wrote to the GM of the hotel and his reply is:

Dear Mr. XXX



I would like to thank you for bringing this matter to my attention.



I completely understand your frustration following your communication with www.booking.com.



We are currently reviewing the situation with www.booking.com who will be touch with you shortly.



Rest assured that customer satisfaction is important to us and that your concerns will be attended accordingly.



Many thanks,



Kind regards,



Stephane Varoquier

General Manager

Holiday Inn Resort Baruna Bali

I've also sent an initial enquiry to Mr. Varoquier.
and promptly received same message as cz4444
-------------------------------------------------------------
Dear Mr. Halliday,

I would like to thank you for bringing this matter to my attention.
We are currently reviewing the situation with www.booking.com
who will be touch with you shortly.
Rest assured that customer satisfaction is important to us
and that your concerns will be attended accordingly.
Many thanks, Kind regards,

Stephane Varoquier
General Manager
Holiday Inn Resort Baruna Bali

Definitely has possibilities :D, thanks ! I cancel my flight & I am not paying 170 USD for this property :)

possibilities look better now :)

I wrote to booking.com and got 30% off that I am not accepting, of course.
Curious, whether everyone in the same boat can still see their rates of 10usd under "my booking"?

I wrote to booking.com and got 30% off that I am not accepting, of course.
Curious, whether everyone in the same boat can still see their rates of 10usd under "my booking"?

Yes I still see the $10 rate as well.


The GM Mr. Stephane Varoquier said in a letter back to me that booking.com will be in touch with me and Booking.com is saying it is the hotel that will be in touch with me. They are both passing the buck.

FWIW, the way booking.com works with IHG hotels is generally an extranet site. The hotel loads rates into Booking.com's site and Booking.com presents to the customer.

I believe that there's an option where Booking.com and interface directly with the GDS systems - but if that was the case, the rate pulled would have been available through all GDS systems (i.e. Expedia, travelocity, etc) - but it wasn't - so this hotel uses the extranet. Which means someone (more than likely at the hotel level and not at the Booking.com level) loaded the rates - and loaded them incorrectly.

I don't see how this is possibly booking.com's fault - it's got to be the hotel's fault. Ask the GM if their rate loades are done manually into booking.com or if it's a feed - either way, the hotel's responsible for the rates they present.

I agree, no one is "passing the buck", or ten bucks, in this case.
GM is simply saying communication may pass
back thru the agent, appropriately enough.

Even so, many times the resolution has come later
in a direct e-mail from IHG. Of course, the classiest response
is when it all goes away, and they say NOTHING, like "what problem ??"
Frst-stayers then report flawless experiences.... done.

I expect we are still a few weeks away from any resolution.
A steady stream of short enquiries to the GM can help him focus, perhaps.
I have no idea how this one will turn out.
...we still have 8-9 months to book a ticket, in any case. :D

Checked T&C for booking.com which say "By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel." So I guess we indeed need to put more pressure on GM.

Ok, so it looks like it is indeed the hotel that denies this rate. I guess we should attack on the PC/IHG front then, especially those with high status at PCR/Ambassador. Yes, but it doesn't need to be an "attack". :o

Just ask them to do the right thing,
....as IHG have done so many times before. ;)

Cancelled my only "non-refundable" purchase and haven't heard back from anyone about honoring the original price...anyone else have updates?

Last week someone wrote a letter to booking.com a nd told them the he will not accept a 30% discount but a 70% discount and today he received an answer that he will get the 70% discount! :)

Last week someone wrote a letter to booking.com a nd told them the he will not accept a 30% discount but a 70% discount and today he received an answer that he will get the 70% discount! :)Now that is news... so about $50 p.n.

Yet... with many TA reviews about damp smelly rooms....:(
ok, ok....there are lots of good reviews, too. :)

Dear MrHalliday,

Thank you for choosing Booking.com as your preferred travel partner.

We have received your reply, the hotel is now offering a 60% discount for your reservations.
The room rate for your reservation would be USD68.40 per room per night.

Please understand that the Holiday Inn Resort Baruna Bali is a five star property participating in our Preferred Hotels program due to its high Customer Review scores and level of service.

Their normal rates for the dates you booked would be US171 per room per night. The offer that is being presented to you, although we do appreciate it is not what you expected, is indeed an excellent opportunity to stay in a luxury facility at an exceptional price.

We would like to respectfully emphasize that this offer has been tailor-made for you, as a way of apologizing for the misleading information that the hotel accidentally posted on our website.

Again, we would like to apologize for the inconvenience, and we hope you will accept the hotel's offer. We seek for your kind understanding to indicate your acceptance of this exceptional price by Friday, 3rd June 2011.

If we have not received any response by this date we will assume the matter has been dealt with satisfactorily and your booking will be confirmed at the discounted rate of USD68.40 per room per night.

We look forward to your reply and truly hope you will take advantage of this opportunity.

Kind Regards,

booking.com

Didn't mail them or something else.
--> got mail & price is now 171 USD/night

Checked T&C for booking.com which say "By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel." So I guess we indeed need to put more pressure on GM.



How naïv... There was an error price and everybody knew that. If a vendor reacts within a reasonable matter of time after the booking, he can legally deny the transaction with the wrong price. Plain and simple. There is nothing to discuss and nothing to "put preassure"

Didn't mail them or something else.
--> got mail & price is now 171 USD/night

I also did not contact them, and received email:

Comments Rate amended to correct rates of USD171 per room per night due to no response from guest.

Rates see below (was different)

========

via Kayak search, the going IHG.com rate for my dates is $108-$115/nt. How ridiculous. Can I BRG?!

I also did not contact them, and received email:

Comments Rate amended to correct rates of USD171 per room per night due to no response from guest.

Rates see below (was different)

========

via Kayak search, the going IHG.com rate for my dates is $108-$115/nt. How ridiculous. Can I BRG?!

Got the same, just replied I won't accept it.

How naïv...

It looks like majority of posters on FT these days are fresh from high school. USD10 hotel rates are pretty standard in SE Asia :rolleyes::rolleyes: :rolleyes:

My friend booked a nonrefundable rate and they changed it today to 171USD.
He chcecked it on booking.com reservation site.
He wrote to them and they changed his reservation to 10USD again.

My friend booked a nonrefundable rate and they changed it today to 171USD.
He chcecked it on booking.com reservation site.
He wrote to them and they changed his reservation to 10USD again.

That is quite hard to believe and btw: You seem to have a lot of friends that booked that offer and experience different ways of reactions from booking.com

Einen schönen Tag wünscht (Regards)

Kexbox



CZ444444444 is also member of german VFF and his statements give me a strange impression of what booking.com is said to do.

That is quite hard to believe and btw: You seem to have a lot of friends that booked that offer and experience different ways of reactions from booking.com

Einen schönen Tag wünscht (Regards)

Kexbox



CZ444444444 is also member of german VFF and his statements give me a strange impression of what booking.com is said to do.

Thats true...I've told a lot of friends from that rate and many of them booked it.

My friend booked a nonrefundable rate and they changed it today to 171USD.
He checked it on booking.com reservation site.
He wrote to them and they changed his reservation to 10USD again.Will be most interesting to see what is charged to the credit card !

So many different scenarios being reported.
Maybe we are not that close to a final resolution.

It is not clear if this is coming from GM Varoquier or elsewhere.
I will try again to get a contact at IHG US HQ to query.

I think they're giving out these lame 30% off deals to anyone who writes. And only when you push back do they give you more.

I think they're giving out these lame 30% off deals to anyone who writes. And only when you push back do they give you more.

Agree, I pushed back and they offered the 60% off as well...I responded that I think they should honor the originally quoted rate.

Agree, I pushed back and they offered the 60% off as well...I responded that I think they should honor the originally quoted rate.

Yes, they will start out low, and hopefully honor the rate. I bought non-refundable airplane tickets, so am not going to give up easily on this one.

Yes, they will start out low, and hopefully honor the rate. I bought non-refundable airplane tickets, so am not going to give up easily on this one.

Promise me you will sue them in Indonesian courts if you dont get your $10 rate :D:D:D

And whats the big deal about your non-refundable airticket, there are other "$10" hotels you can stay in Bali if the HI doesnt honour the rate ......

Promise me you will sue them in Indonesian courts if you dont get your $10 rate :D:D:D..Please, don't feed Zurich Flyer... :D (I don't mind, actually)

Promise me you will sue them in Indonesian courts if you dont get your $10 rate :D:D:D

And whats the big deal about your non-refundable airticket, there are other "$10" hotels you can stay in Bali if the HI doesnt honour the rate ......

I have booked over 60 nights in Asia and Europe over the last couple of years for $10 or less per night. And while I am sure that I can find lodging for $10 per night in Bali, it's not the non-refundable hotel booking I agreed to.

I have booked over 60 nights in Asia and Europe over the last couple of years for $10 or less per night. And while I am sure that I can find lodging for $10 per night in Bali, it's not the non-refundable hotel booking I agreed to.

Just for fun... Give us 5 examples of accommodation on the same level as a HI in major tourist destinations that you can book for less than (I will cut you some slack) $25. Please.

Also, find me lodging in Bali for $10 a night. Close to the beach will do. On the beach not necessary.

I guess IHG loyalty program gives lots of opportunities to have rooms for about 10 USD per night. I have recently completed their promo and for the total cost of approx 350 USD received about 150k points. If used on PB stays that will be about 12 USD per night (not countring the "original" nights). Yes, PB list is getting slimmer, but almost everytime it is possible to get something at major tourist destination, at least in Europe.

Promise me you will sue them in Indonesian courts if you dont get your $10 rate :D:D:D

And whats the big deal about your non-refundable airticket, there are other "$10" hotels you can stay in Bali if the HI doesnt honour the rate ......


whaaa, whaaa, whaaa, suuuuue them, what a joke :-: most here have no idea how to make a deal successful, whaaa, whaa, whaaa :-:

whaaa, whaaa, whaaa, suuuuue them, what a joke :-: most here have no idea how to make a deal successful, whaaa, whaa, whaaa :-:

What are you? 12?

whaaa, whaaa, whaaa, suuuuue...., whaaa, whaa, whaaa :-:I believe that is Schweizerdeutsch, but maybe not. :p

I believe that is Schweizerdeutsch, but maybe not. :p

Could be, but in fact it is FTenglish :D Could also be an African dialect :cool:

PS: Do you remember the good old days at the Hilton Osaka :-: THAT deal rocked :D

Dear libuser,

Thank you for contacting Booking.com.

With reference to the previous email sent to you on 2011-05-18, it is stated that If we have not received
any response by 2011-05-27 we will assume the matter has been dealt with satisfactorily and your
booking will be confirmed at the discounted rate of USD171 per room per night.

As we did not receive any response from you, we have therefore taken the liberty to amend the rates
of your reservation.

Please accept our sincere apologies for any inconvenience caused.

We have mediated on your behalf regarding the rates that were incorrectly loaded by the hotel and the hotel is now offering a 60% discount.

The room rate for your reservation would be USD68.40 per room per night.

Please understand that the Holiday Inn Resort Baruna Bali is a five star property participating in our Preferred Hotels program due to its high Customer Review scores and level of service. Their normal rates for the dates you booked would be US171 per room per night. The offer that is being presented to you, although we do appreciate it is not what you expected, is indeed an excellent opportunity to stay in a luxury facility at an exceptional price. We would like to respectfully emphasize that this offer has been tailor-made for you, as a way of apologizing for the misleading information that the hotel accidentally posted on our website.
Again, we would like to apologize for the inconvenience, and we hope you will accept the hotel's offer.
We seek for your kind understanding to indicate your acceptance of this exceptional price by Friday, 3rd June 2011.

If we have not received any response by this date we will assume the matter has been dealt with satisfactorily and your booking will be confirmed at the discounted rate of USD68.40 per room per night.

We look forward to your reply and truly hope you will take advantage of this opportunity.
Kind Regards,

---
Ellis Ling Wei Jing
Customer Service Team

Wow, great price. Been there 4 or 5 times and for that money I'd book it again in a heartbeat. Excellent hotel!

Wow, great price....for that money I'd book it again in a heartbeat.That is a helpful voice of experience.
Of course, some have already negotiated it down to 70% off (not me).

I don't think the phrase "We have mediated on your behalf"
was included in my original booking.com response, maybe.
In any case, I will ask one of the IHG HQ's,
rather than booking.com or hotel GM, for a response.

Americas office
InterContinental Hotels Group
3 Ravinia Drive, Suite 100
Atlanta, Georgia 30346-2149

I am still searching for name/email
of a specific CS person at US HQ to address.
Booking.com doesn't seem to wan't to give me that.

It really is a great hotel and I prefer it in many ways to the IC on Bali. It is closer to where 'the action' is. F&B is much better than the IC and in the Kuta general area this is my favourite hotel. F&F rate is around $150 so at $68 that is great. Don't forget that you have to pay 21% tax on that rate. That is standard in Bali.

And in my booking it's just left 10$ price, although they told me, they will change it.
Should just leave it as it is or is it better to discuss it with booking.com?

I think we should attack PC / Inter Continental Hotels Group.. I request that you not use "we" when you make your "attack". :td:

anyone wanna take my room? I am past over arguing for that and Would not waste 100k award to get in Bali. I have 4 days, and 60% off now. Anyone interested lemme know. I wont charge anything over what I have been charged.

.....I wont charge anything over what I have been charged.Has your card been charged, then ??

I've continued to write back that I think the hotel should honor the originally quoted rate and haven't seen my bookings change from the $10/day yet. Just received an email from them:

Thank you for contacting Booking.com, we apologise for any inconvenience this issue may have caused.

At Booking.com we take all of our customers concerns seriously. Please allow us 7 days to fully investigate your complaint. We have contacted Holiday Inn Resort Baruna Bali directly, and hope to find a satisfactory conclusion as soon as possible.

We will keep you informed of any new developments.

Once again thank you for contacting Booking.com. We will do our best to help resolve this issue as quickly as possible.

Kind regards,

Good news! From a polish forum!
Sbd told the hotel to give him a price of 25 USD per night + breakfast...THEy AGREED!

http://www.fly4free.pl/forum/viewtopic.php?f=11&t=3021&start=280

User: Jackpirat
witam,
pierwszy wpis ale chyba pozytywny.
Booking.com przystało na moją propozycję nowej ceny - 25$ za dobę za pokój ze śniadaniem.
Zmienili rezerwację bez zająknięcia. Myśle że nie przegrałem strasznie - mam spokój a ~100zł za dobę za dwie osoby w 5* na Bali majątkiem nie jest)

także negocjujcie i podawajcie własne propozycje
Jacek

Good news! From a polish forum!
Sbd told the hotel to give him a price of 25 USD per night + breakfast...THEy AGREED! OK, now we are approaching a reasonable price point.
Roughly Pointbreaks level when you add 21% tax.

Does anyone know:

1) Would we earn PC points for booking.com stays ?
2) Is there any way to import these reservation into Priority Club listings?

Thanks in advance.

Regarding the 21% taxes:

My booking clearly states:

"11 % TAX is included.
A city tax is not applicable.
10 % service charge is included."

Does anyone know:

1) Would we earn PC points for booking.com stays ?
2) Is there any way to import these reservation into Priority Club listings?

Thanks in advance.

1) No, but you earn PC points on extra spendings (e.g. food or spa treatment). And sometimes even non-qualified rates count for PC promos.

2) Yes, email GM and ask to link it with your PCR#. I always do it with my priceline stays.

I see that they are actually getting their act together: I have made multiple non-refnd reservations for about two weeks in Feb. Earlier, they have sent me separate emails for each reservation, but today they have merged all of them into one.

1) No, but you earn PC points on extra spendings (e.g. food or spa treatment). And sometimes even non-qualified rates count for PC promos.

2) Yes, email GM and ask to link it with your PCR#. I always do it with my priceline stays.

I see that they are actually getting their act together: I have made multiple non-refnd reservations for about two weeks in Feb. Earlier, they have sent me separate emails for each reservation, but today they have merged all of them into one.Good info, thanks !
Yes, they have referenced my different res's in one,
in the latest e-mails.

I am thinking $25 is do-able, but don't tell anybody.
$10 would make a better story in the distant future, though ! :D

Regarding the 21% taxes:

My booking clearly states:
"11 % TAX is included.
A city tax is not applicable.
10 % service charge is included."Good Point ! Even better ! ^

OK, now we are approaching a reasonable price point.

You really don't know your hotels, do you? $25 including tax for this hotel is a ridiculous steal and would never be considered a reasonable price by anyone in the know. I would stay for a month at those prices. You will probably be stuffed in one of the garden rooms, but still a great deal!

The sense of entitlement here is disturbing by the way.

You really don't know your hotels, do you? $25 including tax for this hotel is a ridiculous steal and would never be considered a reasonable price by anyone in the know. I would stay for a month at those prices. You will probably be stuffed in one of the garden rooms, but still a great deal!

The sense of entitlement here is disturbing by the way.OK, enough with the lecture, baby.

I do know my hotels,
but what is most disturbing is
your lack of a sense of humor.

OK, enough with the lecture, baby.

I do know my hotels,
but what is most disturbing is
your lack of a sense of humor.

Well, if your post was intended to be a little sarcastic then I do humbly apologize. :)

I just always get annoyed by these 'let's get the b@stards!' threads when a pricing error has so obviously been made. You play the game and sometimes you win and sometimes you've got to let go.

If the hotel loaded an incorrect tariff, then it would seem to be on their shoulders to make their customers happy. Especially given the non-refundable language, and T&C of the some of the options of the booking.

I've stayed at a number of different IHG properties in Indonesia, often on Pointbreak or award nights. They usually get paid $18-$20 per night for these award stays. I usually get breakfast and lounge access on these award stays, too. $10 or $25 is still in the same ballpark.

IHG has had many super dupe deals in the past (.01 Euro for two nights) in Venice, many times where you could get suites, even presidential suites, for the same amount of points. In the end, they have always honored them, in all the cases that I've been involved in.

If the hotel loaded an incorrect tariff, then it would seem to be on their shoulders to make their customers happy. Especially given the non-refundable language, and T&C of the some of the options of the booking.

I've stayed at a number of different IHG properties in Indonesia, often on Pointbreak or award nights. They usually get paid $18-$20 per night for these award stays. I usually get breakfast and lounge access on these award stays, too. $10 or $25 is still in the same ballpark.

IHG has had many super dupe deals in the past (.01 Euro for two nights) in Venice, many times where you could get suites, even presidential suites, for the same amount of points. In the end, they have always honored them, in all the cases that I've been involved in.

I am not saying that you should not try and make them honour the deal (hell, I have in the past) but to say the the HI Baruna is a $25 property is ridiculous. Bali is not the same as Indonesia in general and hotel prices there are high. The HI Baruna is a 4 star property and I hope most of you will get some kind of deal for the hotel's mistake to experience that for yourselves.

I doubt whether it could be successfully argued that $10 is not an obvious pricing mistake. I have challenged the ones saying it was to find me any property on Bali for that price. Not a chance. Not even for $50,-.

All I was trying to convey is that if they offer you $60 per night you still have an amazing deal. I have been there many times and it is a wonderful hotel.

The other thing is that this is a game which we sometimes play successfully and sometimes not. I just find it a bit ridiculous to get all high and mighty if a hotel decides that a price less than 10% of its BAR is obviously a pricing mistake.

Any recent updates?

My last communication from booking.com was a June 3rd deadline to accept a 30% discount rate, which I refused.

I just looked at my reservations now. It still shows the $10 rate.

Any recent updates?

My last communication from booking.com was a June 3rd deadline to accept a 30% discount rate, which I refused.

I just looked at my reservations now. It still shows the $10 rate.

I have not responded to booking.com emails yet altering the rate to $171. Booking.com's presumption that no response from an email with new contract terms will allow them to charge $171/night if I decide to no show is unprecedented.

Did anybody receive a confirmation for a better rate than $68 ?

Did anybody receive a confirmation for a better rate than $68 ?

I received confirmation for $68/night x 14 nights This is still a great price especially with the breakfast included. Thanks OP.

Well, if your post was intended to be a little sarcastic then I do humbly apologize. :) I just always get annoyed by these 'let's get the b@stards!' threads when a pricing error has so obviously been made. You play the game and sometimes you win and sometimes you've got to let go.OK, we're cool !
Yes, if you review upthread you will see me
getting upset at newbies yelling "ATTACK ATTACK" ! :td:

I have enjoyed quality stays at 1 baht per night,
yet walked away from other 5*'s confirmed at a few pennies a night.
At this time looking forward to the Beijing G for roughly $30-35 p/n.
Yet I may cancel if I can get friends to join me in Zamboanga. :o

Anyway, back on topic, I have no idea
if this will play out at $10, $25, $60, or $78, or whatever.
It doesn't make much difference in my decision,
as the TPAC premium ticket is the biggest outlay, even if "just" miles.

Yet, I have a feeling, the longer this plays out,
the more likely the issue is now bouncing around at some IHG HQ.

At 9-10 months away, I am fine with waiting whatever time
it takes IHG to make a coherent decision. I have even said that
in my e-mail response to the GM, where I simply advised him to not
charge my credit card on my one NR res, as it will just waste our time.

A bit strange, however, was the response
(this was all more than a week ago....)

Dear Mr. Halliday,
I do apologise for the late reply as I was away on sick leave.
I wanted to acknowledge receipt of your emails and to let you know
that I’ll come back with answers shortly.
In the meantime, I would appreciate if you could share
the latest communication you had with booking.com.
Many thanks
Kind regards,
S. V.

my original confirmation is still at $10.
i did receive the 60% off

i havent even responded to that.
has anyone put their PC no in yet.


who is the first to stay?

has anyone put their PC no in yet.
who is the first to stay?I have requested twice to GM at Baruna to add PC number.
Nothing showing.

Dear MrHalliday,

We are contacting you regarding your reservation at the Holiday Inn Resort Baruna Bali. Again, I would like to express my sincere apologies on behalf of the hotel for the incorrect room rates indicated.

However, to ensure that the appropriate level of service is provided to you, we have mediated with the hotel on your behalf. The hotel has now confirmed that they will honor the room rate of USD10 per room per night for your reservation.

In addition, the hotel would like to inform you of the following conditions:
1. Modifications of the guest name is not allowed
2. Reservations made for Ocean rooms: The specific room type cannot be guaranteed but will be allocated based on run of house
3. Guest must present the official confirmation email at check-in

Got the same for all my reservations. Most of mine res are for Suite Ajana, so I hope they will not try to use the line about Ocean rooms and put us in into some worst room at the hotel (well, I guess PCR plat may help). Anyway, looks like a great deal and dziękuję OP

Gosh, guess Mario was wrong. There are nice hotels in Bali for $10 a night.

As always, the hotels try to get you to cancel the reservations. Once the weak have been eliminated, they offer you small discounts, and try to get you to bite. Hold out until the end, and most of the time you'll come out fine.

As always, the hotels try to get you to cancel the reservations. Once the weak have been eliminated, they offer you small discounts, and try to get you to bite. Hold out until the end, and most of the time you'll come out fine.Yes, nicely played !

Yes, nicely played !

Some people who don't have experience with these type of deals should just sit on their hands, as they don't understand how they work. :)

Mine still quotes $170/nt, but I have never made contact.

Has Booking.com only 'mediated' for those who have emailed, or will they restore all bookings?

Awesome, confirmed at $10/night!

congrats to the ones who stuck it out :)

as far as my one, I'll try out the 10/night at Bali. is there a early departure fee on booking.com reservations? :D

I replied to their email a couple days ago and just got the $10/night confirmation last night. ^

I replied to their email a couple days ago and just got the $10/night confirmation last night. ^

I too got the confirmation for the $10/nite bookings. Very happy now that I have my Chinese New Year plan out of the way. :D

Mine still quotes $170/nt, but I have never made contact.

Has Booking.com only 'mediated' for those who have emailed, or will they restore all bookings?

You should certainly be entitled to take the room at the price you booked at. I'd give it a day, and then email them about it. Might take them awhile to get out to all the folks who booked. My emails showed up 3 minutes apart.

If someone is just going to use part of their reservation, let me know, if it's in February. I might have a few relatives who want to go while I'm there, so looking at some options.

I guess I will use all 3 rooms booked for February simultaneously, as all reservations have my name only. :rolleyes:

I guess I will use all 3 rooms booked for February simultaneously, as all reservations have my name only. :rolleyes:

I'll be there from the beginning of Feb for three weeks. If your dates fall in that range, I might be able to use 1-2 rooms.

I'll be there from the beginning of Feb for three weeks. If your dates fall in that range, I might be able to use 1-2 rooms.

Well, I have friends who are willing to go, but now I'm not sure what to think, because booking.com states that the change of guest name is not allowed, and I have 3 rooms for the same (mine) guest name (I just booked them all using my CC and didn't know which friends will be available).

Well, I have friends who are willing to go, but now I'm not sure what to think, because booking.com states that the change of guest name is not allowed, and I have 3 rooms for the same (mine) guest name (I just booked them all using my CC and didn't know which friends will be available).I am guessing if YOU are there, it will work.
If you are NOT there to check in/check out, I doubt it will work.

I am guessing if YOU are there, it will work.
If you are NOT there to check in/check out, I doubt it will work.

OK, but the rates are based on double occupancy. Does that mean that

a) I will be checked in to 3 rooms (so me + 3 friends); or
b) I will be checked in to 1 room and have 6 places available (me + 5 friends)

I'm confused :(

OK, but the rates are based on double occupancy. Does that mean that
a) I will be checked in to 3 rooms (so me + 3 friends); or
b) I will be checked in to 1 room and have 6 places available (me + 5 friends)
I'm confused :(You could e-mail Mr. Varoquier GM at Baruna,
or wait and see what reports eventually get posted here.
But that will be a long long time in the future.... @:-)

Mine is confirmed as well, thanks all!
BTW what airlines (for FF Miles) goes there?

I have requested twice to GM at Baruna to add PC number.
Nothing showing.
I called US res asked them to find the res
and they added our PC number
and gave me the res no
it now shows on our accounts but you cannot access the details.

I called US res asked them to find the res
and they added our PC number
and gave me the res no
it now shows on our accounts but you cannot access the details.

Use the Mobile HI website to access it.

Gosh, guess Mario was wrong. There are nice hotels in Bali for $10 a night.

As always, the hotels try to get you to cancel the reservations. Once the weak have been eliminated, they offer you small discounts, and try to get you to bite. Hold out until the end, and most of the time you'll come out fine.

^

Use the Mobile HI website to access it.
you ARE a cleaver little ducky!!! works fab.

ye Mario was certainly very wrong.!

Mine is confirmed as well, thanks all!
BTW what airlines (for FF Miles) goes there?
Lots of airlines go here. Check for DPS. I've flown SQ, KE and Garuda.

If someone is just going to use part of their reservation, let me know, if it's in February. I might have a few relatives who want to go while I'm there, so looking at some options.

Why do you need to scavenge for unused mistake rate bookings, when $10 "nice hotels" can be easily found in Bali (or elsewhere in Indonesia) as you claimed ;)

I suggest you let the hotel know that you need 5 more rooms for your relatives @ $10 or else you will take the business elsewhere :rolleyes:

ye Mario was certainly very wrong.!

So now all the other "nice" hotels in Bali will lower their rates to $10 to match the HI Baruna's rate :eek:

Mine is confirmed as well, thanks all!
BTW what airlines (for FF Miles) goes there?

If you live in the US, you can take LAX-BKK-DPS on TG.

It looks like majority of posters on FT these days are fresh from high school. USD10 hotel rates are pretty standard in SE Asia :rolleyes::rolleyes: :rolleyes:historical perspective !

Finally got the confirmation mail as well.

Three weeks Bali in January, three weeks in February.

Thanks a lot OP! ^

Mine still quotes $170/nt, but I have never made contact.

Has Booking.com only 'mediated' for those who have emailed, or will they restore all bookings?

Same as me. I didn't contact them beforel and they changed the reservation to 170 per night.

I emailed them earlier today and just received confirmation that my reservation is changed back to $10 per night. ^

Same as me. I didn't contact them beforel and they changed the reservation to 170 per night.

I emailed them earlier today and just received confirmation that my reservation is changed back to $10 per night. ^

Thanks for the report back, jair101. :)

I called US res asked them to find the res
and they added our PC number
and gave me the res no
it now shows on our accounts but you cannot access the details.I tried e-mailing such a request in a few days ago,
and no results, so I guess I will try the phone some day,
no hurry, obviously... :D

Does anyone been there already... My question is regarding if they allow 2 adults and 1 child on this rooms.

thanks

Does anyone been there already... My question is regarding if they allow 2 adults and 1 child on this rooms.

thanks

The mistake rates were loaded for beginning of 2012, so no one will be there in the next 5 months. You can call them and ask, the deal is long gone so Flyer Talk Rule #1 doesn't apply :)

Does anyone been there already... My question is regarding if they allow 2 adults and 1 child on this rooms.

thanks
I believe it's allowed. You can always try a dummy booking.

Just for the record - I noticed that the hotel charged my card for two nights (I booked for two weeks, each night separate) and 3 of my reservations are now linked to my PCR profile.

Just for the record - I noticed that the hotel charged my card for two nights (I booked for two weeks, each night separate) and 3 of my reservations are now linked to my PCR profile.That is interesting...were those charges for two NR res perhaps?
And were the charges for $10 ??

Do you think the three linked to PCR
were because you called/e-mailed in requesting linkage?
I e-mailed rq this but no result.
May call in some day but no hurry....

I can not yet tell yet for which exact dates I was charged, but it is roughly 10USD per night. And it appears that they were charged by the hotel directly, not by booking.com. I mentioned my PCR (plat) number to booking.com, but never wrote directly to the hotel.

I can not yet tell yet for which exact dates I was charged, but it is roughly 10USD per night. And it appears that they were charged by the hotel directly, not by booking.com. I mentioned my PCR (plat) number to booking.com, but never wrote directly to the hotel.

booking.com never charges you, they just forward cc info to the hotel(in plain text too).

I can not yet tell yet for which exact dates I was charged, but it is roughly 10USD per night. And it appears that they were charged by the hotel directly, not by booking.com. I mentioned my PCR (plat) number to booking.com, but never wrote directly to the hotel.Yes, all the booking.com confirms clearly state
the hotel will/may charge in advance for NR's.

So it was billed in IDR ?
You may see some ref # in the CC charge details
that can clue you which nights were charged.

I expect it will be for the Non-Refs... but who nose...

I just got an email from booking.com saying that my credit card was bad, and I had 24 hours to correct it. This was for only one of my three bookings. I believe I used the same card for all bookings, but went in and gave it again.

I think I must try it

they will not provide extra bed

they will not provide extra bed

I know the original booking I had, they said a crib only, that any kids had to use parents bedding.

I just got an email from booking.com saying that my credit card was bad, and I had 24 hours to correct it. This was for only one of my three bookings. I believe I used the same card for all bookings, but went in and gave it again.

I received an email also that my credit card was not good. I went to my account and saw that not only had the card been charged 10 days ago for the two reservations but charged the $171/night for the 12 nights. Called booking.com and agent maintains she had to escalate to a manager or supervisor as these were the instructions on the reservations.

I received an email also that my credit card was not good. I went to my account and saw that not only had the card been charged 10 days ago for the two reservations but charged the $171/night for the 12 nights. Called booking.com and agent maintains she had to escalate to a manager or supervisor as these were the instructions on the reservations.Ouch ! I also got that e-mail yesterday,
but only wrt the reservation that was non-refundable (but with breakfast !)
This makes sense as they said they could charge these anytime b4 arrival.

My credit card was charged about $72 x 3 yesterday.

Booked CX F YVR-HKG-DPS arriving Feb 10th.
Will use the hotel car for $8.

OK... I know you can get a taxi for $4-5,
but after that flight it is worth a few bux
to see somebody holding up a sign with your name on it ! :D

looks like I may be one of the first there early jan.

Was already everybody charged for this stay or am I not the only lucky with confirmed reservation but still not charged?

Was already everybody charged for this stay or am I not the only lucky with confirmed reservation but still not charged?You are not the only one, and maybe not even lucky. :D
Non-refundables get charged, refundables don't until arrival.

just wanted to bump it up and see how is everyone flying to DPS. any decent fares or routes with upgrade-ability? when can we expect the first trip report?

I am flying in Feb via BKK. My rough guess is that BKK is not really a hot destination now, so you might score some good fares on TG.
Today I have received a bunch of emails from the hotel, asking me about my arrival info and special requests - I booked each night separately.

I am flying at the end of March from Cracow via Franfurt to Singapore and then to DPS. Back will be DPS-Kuala Lumpur-Singapore-Frankfurt-Cracow :)

If anyone has rooms they're not going to use in the Feb 1-21 timeframe, let me know. I've got some family that wants to come for 4-7 nights.

Interested to find out how they treat RA's on these.

If anyone has rooms they're not going to use in the Feb 1-21 timeframe, let me know. I've got some family that wants to come for 4-7 nights.

Interested to find out how they treat RA's on these.
07 – 26 February 2012
Refundable, most probably not going

If anyone has rooms they're not going to use in the Feb 1-21 timeframe, let me know. I've got some family that wants to come for 4-7 nights.


Hi,

I have two rooms from 21.01 to 05.02 and most probably I will not be going.

Anybody tried to change the reservation? In one of emails from Booking/Hotel there was info that it can't be changed.

BTW anybody knows about a nice way to get from WAW to DPS in end of March?

Areq

I have one prepaid NR res ($70 the week incl. breakfast)
which I enquired about cancelling and getting the $70 back,
to my surprise the GM said no.

No big deal, I can use the stay,
my CX F res YVR-DPS remains tempting
and my second res is cancellable w/o penalty.

However, I was surprised they would not
free up the room-week for $70. Usually one can negotiate that.
As we know, every deal brings something different. :D

In any case the $70 won't make/break the trip for me.
But I've been to DPS enough... maybe..

Hi,

I have two rooms from 21.01 to 05.02 and most probably I will not be going.

Anybody tried to change the reservation? In one of emails from Booking/Hotel there was info that it can't be changed.

BTW anybody knows about a nice way to get from WAW to DPS in end of March?

Areq

I need nights from Feb 1-6. Are your nights refundable?

My non ref states cancel before 30 dc for refund

Still stating ocean view

My non ref states cancel before 30 dc for refund
Still stating ocean viewIs that a booking.com confirm,
or maybe another channel?
Mine clearly states no refund under any circumstance.

Hi,



BTW anybody knows about a nice way to get from WAW to DPS in end of March?

Areq

http://www.netjetseurope.com/en/:D

Is that a booking.com confirm,
or maybe another channel?
Mine clearly states no refund under any circumstance.
In my account

Preference:
Nonsmoking
Cancellation Policy:
Canceling your reservation or failing to show will result in a charge for the first night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation

Hmm I don't mind taking up some of the rooms just for the fun of it. Haven't been to Bali before and I live pretty close

I received a notice from booking.com last night
cancelling my Feb 10-17 prepaid stay since
I had not provided a valid credit card number within 24 hours
as demanded in an email they sent me in August.

Yet, HI Baruna had actually charged $71 to that card
a few days after booking.com's demand.
Anyway, I wanted to cancel that first prepaid week.
I disputed the charge and Cap1 has already credited $71 back.

edit:
Dear Mr. Halliday,
I am really sorry about that confusion. The reservation was cancelled by mistake.
Refund is in process. Please note that it may take a few weeks for the refund to reach you (standard processing time in Indonesia...)
Many thanks
Kind regards,
Stephane Varoquier
General Manager

We should have someone arriving soon. Who is first?

Well, They have send me like 4 email so far about my credit card and the warning of cancelling my reservation if i did not providing with another one.

I think they are trying to weed out people that way, without outright asking if you are coming or not.

I have 3 rooms (free cancellation) between 12-26th February. If anyone wants t o use them, please send me a private message.

I have 3 rooms (free cancellation) between 12-26th February. If anyone wants t o use them, please send me a private message.
Hi - I may be interested in one room. Can you please tell me the conditions

We should have someone arriving soon. Who is first?

I recall that Tinkky is there already.

I recall that Tinkky is there already.

All went fine
Got ocean king and breakky.
Nice property.:D

All went fine
Got ocean king and breakky.
Nice property.:D

Great to hear. Any other perks as a RA/Plat?

I checked out two days ago now and left Tinky to deal with the torrential rain (after three decent days).

I booked a $10 best flex rate without breakfast.

As a platinum member I received a free drink voucher, 20% off breakfast and a daily newspaper.

Booze was pricey but found everything else rather reasonable. The Envy restaurant serves some excellent food and is dirt cheap. I can highly recommend the Mahi-Mahi which was a steal for around £4- with two sides and a sauce.

The hotel itself is a 15min drive from the airport and a 15 minute walk along the beach to Kuta.

thanks for posting the updates tinkybelle & Boddingtons. Did any of you use the hotel's car service? any additional tips for the property for the Jan/Feb FT guests?

thanks for posting the updates tinkybelle & Boddingtons. Did any of you use the hotel's car service? any additional tips for the property for the Jan/Feb FT guests?

I had arranged a hotel car some time ago. The rate quoted was $8.00 though I think this may have increased as I overheard reception say 100,000 IDR. Fixed price airport car is 50,000 IDR payable at the airport taxi counter.

Unfortunately the hotel car was not present. I searched all over arrivals but after 20 minutes queued for the airport taxi. Hotel offered to pay for the taxi when I mentioned it at check-in but it's peanuts. They did however provide free transport back to the airport.

The hotel has a shop. It is well priced. You'd struggle to find most things cheaper outside.

Two free bottles of water are provided in room each day.

For those who already went... What is the price for breakfast ? and as well what is the spread and what is included.

Were are 2 adults and 1 kid so wandering about the price on that.

Thanks

For those who already went... What is the price for breakfast ? and as well what is the spread and what is included.

Were are 2 adults and 1 kid so wandering about the price on that.

Thanks

Too bad you didn't book the prepaid option. Then you get free breakfast.

I've stayed at a lot of different hotels in Bali, and breakfast buffets usually run in the $12-$17 range.

Breakfast was 160,000 IDR, reduced to 128,000 IDR with 20% off as a platinum member.

Kids I believe were half price.

I had arranged a hotel car some time ago. The rate quoted was $8.00 though I think this may have increased as I overheard reception say 100,000 IDR. Fixed price airport car is 50,000 IDR payable at the airport taxi counter.

Unfortunately the hotel car was not present. I searched all over arrivals but after 20 minutes queued for the airport taxi. Hotel offered to pay for the taxi when I mentioned it at check-in but it's peanuts. They did however provide free transport back to the airport.

The hotel has a shop. It is well priced. You'd struggle to find most things cheaper outside.

Two free bottles of water are provided in room each day.

Thanks for the additional tips/note. I will reach out to the hotel to check on their pricing+rules.

Good to know about the hotel shop.

Any tips/advice on tours/activities is also much appreciated (you can PM if you chose so).

Great to hear. Any other perks as a RA/Plat?

nothing.:rolleyes:

Frustrating

What is? Any challenges with the property/stay?

Tiny German tr: http://www.vielfliegertreff.de/reiseberichte/34178-hong-kong-und-bali-mit-cx-und-viel-unterstuetzung-und-hilfreichen-tipps-aus-vielfliegertreff.html#post640208

To shorten Things:

+
Staff!!!
Property
Breakfast
Weather

-
Beach!!!!
Kuta
No Free in-room wifi

Is anybody Here right Now? Will leave on monday

I'll be here next Wednesday.

Tiny German tr: http://www.vielfliegertreff.de/reiseberichte/34178-hong-kong-und-bali-mit-cx-und-viel-unterstuetzung-und-hilfreichen-tipps-aus-vielfliegertreff.html#post640208

To shorten Things:

+
Staff!!!
Property
Breakfast
Weather

-
Beach!!!!
Kuta
No Free in-room wifi

Is anybody Here right Now? Will leave on monday

I'll be here next Wednesday.

We will arrive Wednesday as well, there are four of us, see you at the swim up bar?

Currently enroute arriving Sunday evening.

how is it coming along as more FT'ers showing up on the special rate at this property? are the +s still on?

Got here yesterday, and everything was fine.

Decent room, with a nice balcony. Pool view, with I guess, ocean beyond that.

As an RA given the choice of snack bag (1 Aqua, and one snack choice, in a little carrying bag), or 500 PC point cert. Took the snack bag. 500,000 IDR ($55) deposit for incidentals taken.

Given card for some sort of management welcome night, but missed it as I was out, and got back after 5:30pm.

Like the bed so far, bathroom pretty good too. Toilet has sprayer system installed. Open style shower, that you can view from the bedroom, if you don't have the drape closed.

Breakfast was a bit weak. Not horrible, of course, but I'd feel ripped off (in Indonesia) by paying $18 or so for it. Since mine was included with my rate, I'll try not to complain too much about it. :)

Biggest drawback so far, is a bunch of kids running around upstairs. Had some Indonesia relatives come along for the first week. I tried to explain to them, that their room nearby cost more than 4 times more than my room did. I don't think they really got it.

No free internet, it seems. Luckily brought two different 3G modems with us from Jakarta. One using Telkomcel won't get a signal at all. The other using Smartfren, seems to work about 1/2 the speed as in Jakarta. I guess at a cost of $5.50, I'll be far ahead using this method than paying the hotel for the daily internet.

Ordered room service last night. Not too impressed. Pricing not horrible, but food was nothing to get too excited about. Chicken breast was pretty dry. No ketchup or sambal sauce brought with the potato sides.

Most meal options are in the $10-$20 range. Some, like the chicken breast, are about $7. Prices quoted are nett prices, including service and tax.

I don't recall what the hotel is charging for airport transport, but it is quite close, and not really expensive. Since we had two dropoffs, and 5 people, we got a Blue Bird/Golden Bird van to bring us for 100,000 IDR. I'd guess the prepaid taxi service from the airport would be 50,000 IDR or so. If you could find a standard metered taxi, it would be only $2-$3.

About the internet, there is some trick involving the nearest bar. One guy mentions it here (http://www.flyertalk.com/forum/17081445-post12.html).

He shares it via PM, so i'll respect his wish and wont post it publicly. PM me either me or him I guess for details.

I don't recall what the hotel is charging for airport transport, but it is quite close, and not really expensive. Since we had two dropoffs, and 5 people, we got a Blue Bird/Golden Bird van to bring us for 100,000 IDR. I'd guess the prepaid taxi service from the airport would be 50,000 IDR or so. If you could find a standard metered taxi, it would be only $2-$3.

I was quoted US$10 by the hotel for one way airport transfer :eek:

About the internet, there is some trick involving the nearest bar. One guy mentions it here (http://www.flyertalk.com/forum/17081445-post12.html).

He shares it via PM, so i'll respect his wish and wont post it publicly. PM me either me or him I guess for details.

No trick to it at all!!
go to the bar and ask for the code they give to you and us can use the internet free.

I tried to explain to them,
that their room nearby cost more than 4 times more than my room did.
I don't think they really got it.. only 4X ?? :D
Thanks for the report(s) !

[QUOTE=17940117] thanks for the report and the taxi update. does anyone think the hotel cares if I generate revenue by paying them extra for car service? we are getting in next week.

I don't recall what the hotel is charging for airport transport, but it is quite close, and not really expensive. Since we had two dropoffs, and 5 people, we got a Blue Bird/Golden Bird van to bring us for 100,000 IDR. I'd guess the prepaid taxi service from the airport would be 50,000 IDR or so. If you could find a standard metered taxi, it would be only $2-$3.
Airport -Hotel we paid 50 000 Rupees for an inofficial shuttle, official one would be the same, but we didn´t care.
Taxis are cheaper, but you have to walk away from the airport since they don´t operate there.
For savings of 3 USD the effort is too high.
We were charged 60 000 Rupees for the trip to the airport using the hotel shuttle.

Airport -Hotel we paid 50 000 Rupees for an inofficial shuttle, official one would be the same, but we didn´t care.
Taxis are cheaper, but you have to walk away from the airport since they don´t operate there.
For savings of 3 USD the effort is too high.
We were charged 60 000 Rupees for the trip to the airport using the hotel shuttle.

I doubt you paid 60,000 Rupees. :)

Sometimes you can find someone dropping someone else off, and jump in quick. There's a bit of a taxi mafia at this airport, so not all the taxi's will do it.

On the off chance, does anyone have any spare nights left over for Feb or March that they can't use and would be willing to pass on?

Thanks

anybody visiting last week of march let me know. We can hire car/driver for sight seeing etc it will be cheaper for both of us!

Arriving around March 11 anybody know how is the weather in this days??? Any one there right now??

I know I can check a million websites , But 5-10 mm or thunder showers does not tell me anything.

Thanks

I left a week ago. Weather pretty sunny most if the time. Occasionally rainy, but not for long.

I think the 23 of March is the day of silence, where everything is closed.

Thanks for the info, And I am actually leaving on March 23 early morning before the Day of Silence which oficially starts at around 6am.

Does the week of free wi fi for a drink still work at the beach bar. By a drink get code and use for 24 hours. When expired simply use again and again. Bargain and better than nothing.

Does the week of free wi fi for a drink still work at the beach bar. By a drink get code and use for 24 hours. When expired simply use again and again. Bargain and better than nothing.

They changed the code in the restaurant every day. I'm sure that they'd give it to you if you just asked for it. Friendly folk. Prices actually quite reasonable. Love that Mahi-Mahi with two sides for about $7 including tax and tip.