Hawaii-based Airlines - HawaiianMiles website scam purposefuly does not show miles expiration dates

Hi All,

I have been requesting that the HawaiianMiles website include the expiration date for miles, for nearly three years now.

Their response every time is "please call our service center for that information".

It is obvious that they have no intention of ever fixing this. They do not show this super basic information, solely to maximize the accidental expiration of their customers miles.

As a software engineer, I can tell you that it would cost a trivial amount of money and effort to include this critical information on their website.

I am now officially labeling this a purposeful scam on behalf of HawaiianMiles.

So here goes....SHAME ON YOU HAWAIIANMILES! FIX THIS!

Ohh wait. You don't care.

Miles Credited this Month** 0
Miles Redeemed this Month 0
*Miles do not expire with activity within a 18-month period.
** Some mileage may not be credited to account within the month it was earned.

Ok it does not state the expiry date, but the above is above your mileage activity on your member statement. Not sure how hard it is to look at the first line of your activity statement and determine how long it has been since your last activity.

If you are so worried about the expiration sign up for Award Wallet or one of the other programs that will alert you when your miles are about to expire.

Not a scam, but rather a sign of perhaps what is not the most technologically advanced airlines/programs out there. Personally the service I receive onboard is far more important to me than worrying about the failure to have expiry date on an online statement.

Also remember you do have the option to receive hard copies of your statement which do provide the info.

Miles Credited this Month** 0
Miles Redeemed this Month 0
*Miles do not expire with activity within a 18-month period.
** Some mileage may not be credited to account within the month it was earned.

Ok it does not state the expiry date, but the above is above your mileage activity on your member statement. Not sure how hard it is to look at the first line of your activity statement and determine how long it has been since your last activity.

If you are so worried about the expiration sign up for Award Wallet or one of the other programs that will alert you when your miles are about to expire.

Not a scam, but rather a sign of perhaps what is not the most technologically advanced airlines/programs out there. Personally the service I receive onboard is far more important to me than worrying about the failure to have expiry date on an online statement.

Also remember you do have the option to receive hard copies of your statement which do provide the info.

I should have mentioned that NONE of my miles earned have EVER shown as line items in my account. I just have 15K points that appeared from nowhere.

I can totally dig that the expiration is technically available via phone and snail mail.

I can not dig that the information is available on the CSR computer and available on the computer that prints paper statements, yet it is somehow technically unachievable after 3 years to show on a website.

I still see no justification for them not fixing this problem, other than purposeful intent.

And yes, of course I am worried about expiration. Why would I not be?

Thanks for the Award Wallet tip. I will give that a try. :)

I calls 'em like I see's 'em. :eek:

A line item suddenly appeared in my mileage statement today!

Me thinks there is a little Myna bird from HawaiianMiles watching this forum. Or, their website utterly schizophrenic. Most suspicious.

Here is some ASP code for HawaiianMiles:

<% response.write("Mileage Expiration Date: & "DateAdd("m", 18, getLastActivityDate()) %>

That took me like 5 minutes. :p

Still calling shenanigans on this one.

Here is some ASP code for HawaiianMiles:

<% response.write("Mileage Expiration Date: & "DateAdd("m", 18, getLastActivityDate()) %>

That took me like 5 minutes. :p

Still calling shenanigans on this one.

I hope that didn't take you a whole 5 minutes!

I agree, the programing is trivial. To whom in the HA organization have you sent your suggestion?

I hope that didn't take you a whole 5 minutes!

I agree, the programing is trivial. To whom in the HA organization have you sent your suggestion?

Yes, it took me a few minutes. I am not an ASP coder so I had to check some references.

Where should I send my bill? :)

I will send this over to HA internet support.

Cheers,
Derek