I know that all of us FF on US have had many very bad and many very good experiences with US staff. As US enters yet another chapter of uncertainty, I think that it is important that all of us being supposedly the "most important customers of the airline" keep up communicating with customer service at US. While I have noticed many employees losing their dedication (many cannot blame them alone), I have also seen many strive to exceed my expectations with miraculous acts of devotion to their jobs. We all need to complain and write in to DM when we get poor service to help rid the airline of bad employees whom survived the layoffs with only a seniority number. Equally important however, we all have those new comment cards from DM, lets put them to use to help reward all those that work hard. Nothing is more satisfying to the employee and it helps reinforce that service to some degree or another can help in some way to save US.
EnvoyBoy
Mar 22, 04, 6:01 pm
I had one of my worst cabin experiences today from SFO-PHL. I clearly had one of those bitter flight attendants who does not care. If anyone has a suggestion of where to send a letter, I'd appreciate it. I'm not in a mood for the usual note to CA, who will either not respond or respond with some standard letter. Please post here or email me. Thanks!
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--Wishing for you safe travels and for me Row 1 on the A330.
Art234
Mar 22, 04, 7:29 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by EnvoyBoy:
I had one of my worst cabin experiences today from SFO-PHL. I clearly had one of those bitter flight attendants who does not care. If anyone has a suggestion of where to send a letter, I'd appreciate it. I'm not in a mood for the usual note to CA, who will either not respond or respond with some standard letter. Please post here or email me. Thanks!
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Envoy Boy,
I have personal contacts within Consumer Affairs at US Airways. If you email me your details I will forward them and have one of the managers contact you directly.
Sorry you had a bad experience.
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IT'S THE FARES, STUPID!!
Regards,
Art at ISP