Choice Privileges - 4/19 Discover America Promo Results Post

For those who went after the deal, did you get the points deposited yet?

I know for myself and some others, there was a glitch in the beginning of sale, where they were asking for ABC-1234 whereas I believe the member numbers were DEF56789. I simply put in DEF-5678 in hopes that either that's good enough, they will find my member number, or they will contact me.

The glitch was fixed later on. Did you get in on the promo? If so, did you have the member number problem? And did your points post?

and FYI, there are still points for sale!

For those who went after the deal, did you get the points deposited yet?


Last year it took a few days, 4-5, maybe. I would imagine that it will take at least a few days for people, like you, who entered truncated forms of their member number. They'll have to have humans do the matching, and perhaps verify that they have the correct account.

Last year it took a few days, 4-5, maybe. I would imagine that it will take at least a few days for people, like you, who entered truncated forms of their member number. They'll have to have humans do the matching, and perhaps verify that they have the correct account.

Yea, figured that. Just trying to stay informed when those get processed and I (or anyone else) am not left out and not receiving them.

I will report when mine post. It did take my number as is.

i have sent CP another email with my userid + all confirmations number. hope the 216000 points posted soon as i need them for next week.

clutch move creating another tread I started the dropping of numbers because I was trying hard to hit on one deal already. In the back of my mind I knew they would have to make sure the correct account received the points with Amex cards involved, very friendly with disputes.

i have sent CP another email with my userid + all confirmations number. hope the 216000 points posted soon as i need them for next week.

Good luck with that. I hate to be pessimistic, but I'd plan on making other plans -- especially if you had to enter the wrong Privileges number to complete your purchase.

I did send off an email to DailyGetaways giving them my correct Privileges number and confirmation numbers.

I'll consider myself fortunate if the points get to my account in 2 weeks.

I tried to get the Cambria Suites deal exactly at 11am CDT. 150 available. When I hit buy, got message that it was in someone else's cart and try later in case they didnt follow through with purchase. Kept trying until message said "sold out". :confused:

I tried to get the Cambria Suites deal exactly at 11am CDT. 150 available. When I hit buy, got message that it was in someone else's cart and try later in case they didnt follow through with purchase. Kept trying until message said "sold out". :confused:

I experienced the exact same thing. Frustrating, as the T&C of the sale limit you to two of each (Cambria, Choice, Choice Suites). I was able to get 2 Choice and 2 Choice Suites, and wanted to get 2 Cambria for a max points buy.

After being unable to buy Cambria, Choice was still available, but as I had 2 already, it would not work. As each package just provides points, and not restricted to a particular brand (such as Cambria), I wonder why they just don't put a limit on the total points purchased.

I also e-mailed with the purchase confirmation numbers and my "real" choice account number (had to drop the last digit for it to be accepted). It may take a while, but I'll post here when they show up in my account.

Wish I had seen this last year. I found it a good deal for me. Wish I could have purchased all 6 packages.

Good luck with that. I hate to be pessimistic, but I'd plan on making other plans -- especially if you had to enter the wrong Privileges number to complete your purchase.

I did send off an email to DailyGetaways giving them my correct Privileges number and confirmation numbers.

I'll consider myself fortunate if the points get to my account in 2 weeks.
i am preparing to have alternate plan for next week. thanks.

actually, because i jsut got my CP account.
the member name is not random at all.
it is
XYZabcd0
where XZ is my initial, and abcd is last 4 digits in my phone number.
i suspect that i am the yth member with the initial XZ and first member with the 4 digit phone number abcd.
that is why i just truncate the 0 in the first place.

Dear Valued Choice Privileges® Member,

We would like to take this opportunity to apologize for any frustration you may have encountered yesterday while trying to purchase one of the Daily Getaway’s Choice Privileges packages available through the Discover America U.S. Travel website.

As promised, all Choice Privileges points will be posted to your account within 10 business days. In the event that there is a problem locating a member account, the Choice Service Center will be in touch with you to make sure your points are deposited correctly. Again, we would like to extend our sincerest apologies. We greatly appreciate your business and the ability to provide you with continued service and travel options.

Sincerely,

The Choice Privileges Team

hope the 216000 points posted soon as i need them for next week.

If you don't mind my asking, how were you able to complete so many transactions so quickly? Did you have to do each one individually? In other words, did you buy one, complete the entire payment process, then go back and buy another? Or is there a way to add multiple packages to your cart and then buy all at once. Just curious because I'm going to be trying another deal later in the promo and I'd like to buy 3 packages, but doubt I'll have enough time given my typing speed.

If you don't mind my asking, how were you able to complete so many transactions so quickly? Did you have to do each one individually? In other words, did you buy one, complete the entire payment process, then go back and buy another? Or is there a way to add multiple packages to your cart and then buy all at once. Just curious because I'm going to be trying another deal later in the promo and I'd like to buy 3 packages, but doubt I'll have enough time given my typing speed.

i gave my credit cards to two friends and asked them to do it.
but because of the number problem, i ended up did 3 transactions myself in 15 minutes. :)
entering the payment info is quite quick. one minute each?

Dear Valued Choice Privileges® Member,

We would like to take this opportunity to apologize for any frustration you may have encountered yesterday while trying to purchase one of the Daily Getaway’s Choice Privileges packages available through the Discover America U.S. Travel website.

As promised, all Choice Privileges points will be posted to your account within 10 business days. In the event that there is a problem locating a member account, the Choice Service Center will be in touch with you to make sure your points are deposited correctly. Again, we would like to extend our sincerest apologies. We greatly appreciate your business and the ability to provide you with continued service and travel options.

Sincerely,

The Choice Privileges Team

I received that same email (once), I did two separate purchases yesterday.

i gave my credit cards to two friends and asked them to do it.
but because of the number problem, i ended up did 3 transactions myself in 15 minutes. :)
entering the payment info is quite quick. one minute each?

Aha! Good idea.

You're a quicker typist than I, plainly.

Bought 2x of both the 32k & 36k (should =136k total). Just checked my account and received only 68k credited (32+36 x1).

Hoping another 68k shows up otherwise these points just doubled in price :(

Bought 2x of both the 32k & 36k (should =136k total). Just checked my account and received only 68k credited (32+36 x1).

Hoping another 68k shows up otherwise these points just doubled in price :(

yea not sure how they are doing these. I bought 40k and 36k*2. 40k with truncated member # and 72k with full member #.

I received 76k, clearly from the two different orders, but where is my additional 36k?

I'm sure they will sort it out in the next day or two.

Bought 2x of both the 32k & 36k (should =136k total). Just checked my account and received only 68k credited (32+36 x1).

Hoping another 68k shows up otherwise these points just doubled in price :(

so fast..... i wish i have some points showing up. i need to 40K points for next week...

I got 216K points and just checked my account and found only half the points have been deposited so far. I'm going to wait for a couple of days before making the call.

I got 216K points and just checked my account and found only half the points have been deposited so far. I'm going to wait for a couple of days before making the call.

did u modify your choice member id in order to buy?
just got 140000 points.
i did 4 transactions because i got 1 order of points for one.
so. now, i think they only deposit one copy of everything first.
since i am missing 216000-140000 = 76000 = 40000+36000, which are the two packages that i bought 2 copies.
cool.

I bought a small and a medium and they've all been deposited. :)

-- Received an acknowledgement and apology email from Choice today, but I never experienced any problems.
-- My member number is XXX0000 format.
-- AmEx charges have not posted.

Both the 40k and 36k purchases posted already. My membership number has the YYY00000 format, I had to leave out the last digit for the orders to go through.

My 36k posted this afternoon

hmmm got 68000 deposited they got qty wrong

same here. only half of my points deposited.

I bought 1 chunk of 36K which posted this AM. My # is ABC1234 format & I had no problems.

100k of the 136k I purchased posted today. I'll wait a couple of weeks to see what else comes down the pipeline.

My 72k posted yesterday.
No problems with inputting the full CP number and making the purchase.

same here. only half of my points deposited.

Me three. Had a redemption I was waiting on and used half anyway. Hopefully the rest deposit soon.

Nothing for me yet. Bought 1 package, had to truncate my number. I did, however, receive the email so I'm probably in the 'points will post in 10 days' group...

I think the half points posting has nothing to do with the input of truncated numbers. I had no problems when inputting my Choice account number, still only half my points have posted as well. Bought two of each (32 x 2, 36 x 2, 40 x 2), but so far only one of each has posted (108k points). Hope to see the other half soon.

Like many who participated in the Choice promo I had great difficulty in entering my acct#. After dropping the last digit which was a tip posted here for which I am grateful I was able to purchase enough packages for 108,000 Choice points. Today, the points are already in my account. I can only surmise that since Choice looked so bad in the accepting of account numbers that those acct#'s they can accurately locate they are depositing quickly. Just thought I would give others a heads up to check.

I am pretty sure that if you ordered one set at a time they are posting fine. It is when you ordered two sets at once, the second set is not posting. This has been my experience.

I ordered for several family members. Some have had points post and others have not.

Bought 2X 36000 for me and 1X 36000 on behalf of my dad.. but they posted in reverse.

Received a phone call just a bit ago to confirm my number and the 32K points were added right away, thanks CP!

68,000 of my 100,000 points showed up, but unlike others I am not concerned about the remaining 32,000

All of my points (136k) just posted, they weren't there earlier today. I didn't face any problems when buying them, but I did receive the apologetic e-mail.

I bought 136k points for my account, but in 4 separate transactions and they posted fine today.

I bought another 72k for my wife in 1 transaction and only 36k posted to her account.

So it does look like if you bought multiples of the same package that only half of the points are posting thus far.

Hope to see the other half soon.
And there they are! :)

I bought 2x36000. The second 36000 points are posted now too.

176000 in my account.

All the points I purchased have posted without issue. Thanks to Choice Hotels, anything from 72k points per account to 216k points in an account.

The 136k points I bought have posted. I had used a truncated cp account number. Wish I could have purchased the Cambria packages to "top off" my account. Still, a good deal.

100k of the 136k I purchased posted today. I'll wait a couple of weeks to see what else comes down the pipeline.

The 36k remainder posted today. I got the 10% discount for using an American Express card. I'm a happy customer.

Sadly, my accounts still only have half posted. Am I the only one who hasn't received the other half of their orders?

Sadly, my accounts still only have half posted. Am I the only one who hasn't received the other half of their orders?

Still half here too, but not worried...

Still half here too, but not worried...

Ah good, now I'm not either.

Sadly, my accounts still only have half posted. Am I the only one who hasn't received the other half of their orders?

Nope. In fact, none of my points have yet posted. Since I received an email from Choice acknowledging the problem and have reviewed the posts in this thread, I'm not particularly concerned. After the weekend, I might make a call. I retained my purchase order confirmations from Amex/Daily Getaways, just in case.

All my points have been posted and now I need to start planning to use all my 650K plus points

Still half here too, but not worried...

had some accounts with half posted and some accounts with zero posted. Got call from choice regarding the zero postings asking to verify account numbers. Did so and those were posted immediately.

Still didn't get the second half of my points though. I called them and had them look at the accounts. They realized the mistake and fixed it on the spot. Didn't sound like they were going to get fixed otherwise.

I'd call.

888-544-3200

Everything has now posted. Choice was really on the ball on this one! Great job.

All my points have been posted and now I need to start planning to use all my 650K plus points

multiple accounts?

Got all my points (352K) posted. Time to start vacation planning:)

got all mine at this point .... Choice took care of IT problem really good... ^... good work

multiple accounts?

Nope. Only mine, 216K this time,300K something from last year and others from stays promotions etc

Nope. Only mine, 216K this time,300K something from last year and others from stays promotions etc

i went online and cant figure out when the points will expire.
u dont worry that your points will expire at the end of next year?

I e-mailed a thank-you to Choice for being on top of this and resolving the situation so quickly- and it seems those who haven't rec'vd them all are in process of getting them. It's always good to hear a compliment alongside complaints.:)

I too am rather impresssed by the speed of Choice's response on this matter.

That kind of customer focus and responsiveness is something which deserves applause.

My missing half posted sometime yesterday too... happy customer here!

i went online and cant figure out when the points will expire.
u dont worry that your points will expire at the end of next year?

Nope, I am not worried about the expiration as I am pretty sure I will use every single point before the expiration date. Mine expires some in 2012 and the rest in 2013. Plenty of time to spend/redeem the points.

You can find the point expiration under Account Activity-> Current Activity -> View. It will tell you how much is expiring when...

Got my points, even with the last number of my user ID truncated. I'm seriously impressed. No effort required on my part at all.

It's funny how IT problems can allow a company to showcase their customer service (or allow their CS to exacerbate the problem!) We've seen this time and time again from Hyatt -- they can't build a website to save themselves, but they sure know how to take care of their elites. And Choice is showing the same kind of commitment to service.

Great job guys. Choice usually isn't on my radar for stays, but I might just have to send some business their way just based upon how they've handled this. ^

I had received a voicemail last Friday from Choice letting me know I needed to contact them to arrange to have the points deposited in my account. Because of my schedule, I didn't return that call until about 11 a.m. this morning. The points were posted by 3:30 p.m.

I am very impressed by Choice's response to the computer glitch. This is a very good way to build customer satisfaction.