US Airways Dividend Miles (Pre-FlightFund Merger) - Great customer service-- address for thank-you note?

I just got amazingly good customer service from a lady in Winston-Salem, NC, who was apparently on the international sales desk but who worked with the Dividend Miles Service Center to fix an award ticket I booked-- if I write Debra Thompson (of the "Your Turn" column fame) will the lady in Winston-Salem (and her boss) who was so great receive the letter, or is there another address I should use? Thanks.

[This message has been edited by NYCommuter (edited Feb 19, 2004).]

You can also send a Certificate of Excellence online.

http://www.usairways.com/dividendmiles/employee_reg.htm

I asked the same question and the answer I got is here (http://www.flyertalk.com/forum/Forum51/HTML/006114.html)

Thanks for the info!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NYCommuter:
Thanks for the info!</font>

Small correction if you decide to send something to the attn of Ms. Thompson; her first name is Deborah.

Kudos for a employee sent to Ms Thompson's office (whether by e-mail or US Mail) will eventually make their way to the staff member involved. But you may also want to send a copy directy to the person's direct supervisor or manager. Or directly to the employee!

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"I am serious...and don't call me Shirley"
- Leslie Nielsen as Dr Rumack in "Airplane" (Paramount, 1980)

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Origi or is there another address I should use? Thanks.

[This message has been edited by NYCommuter (edited Feb 19, 2004).][/B]</font>

NYC,
I'm glad you enjoyed the service!
E-mail me privately and I can give you an e-mail or US Mail address.

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"I am serious...and don't call me Shirley"
- Leslie Nielsen as Dr Rumack in "Airplane" (Paramount, 1980)

[This message has been edited by Dont call me Shirley (edited Feb 19, 2004).]

Mesg delted by author.

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"I am serious...and don't call me Shirley"
- Leslie Nielsen as Dr Rumack in "Airplane" (Paramount, 1980)