jspira
Apr 11, 11, 10:36 am
My DC card expired at the end of February and the new card did not make an appearance (despite the retention bonus :rolleyes:).
I waited patiently to see if it would appear after the expiration as I didn't wish to have a new account number.
I didn't even think about this for 2-3 weeks since I had several trips back-to-back (except when I kept pulling out my expired DC card) and finally called customer service before a longer trip around 23.3.
I asked for the replacement card to be overnighted since the original card obviously wasn't making an appearance any time soon and the rep said there would be an extra charge. I didn't have time to wait for a manager so I told her just to mail it. Naturally, the card never came. I waited patiently but the day before my trip it still hadn't come so I called and the gentleman I spoke with was very surprised that the rep told me that it would cost extra to overnight the card.
Since it was night time, we jointly agreed I would wait until the morning mail came (just in case the card made a last minute appearance) since it wouldn't impact when a replacement card would be sent out.
A supervisor called me as promised the next morning, I advised that the 2nd card still hadn't come and explained that I was leaving for Europe and needed it sent there overnight.
Not only did she send the card (and it arrived promptly that Friday at my first hotel), but she credited me my membership fee to boot. Plus my retention bonus remained intact.
YMMV.
P.S. Of course now that Amex doesn't charge FX fees, I have to question whether I would use my DC overseas. :confused:
I waited patiently to see if it would appear after the expiration as I didn't wish to have a new account number.
I didn't even think about this for 2-3 weeks since I had several trips back-to-back (except when I kept pulling out my expired DC card) and finally called customer service before a longer trip around 23.3.
I asked for the replacement card to be overnighted since the original card obviously wasn't making an appearance any time soon and the rep said there would be an extra charge. I didn't have time to wait for a manager so I told her just to mail it. Naturally, the card never came. I waited patiently but the day before my trip it still hadn't come so I called and the gentleman I spoke with was very surprised that the rep told me that it would cost extra to overnight the card.
Since it was night time, we jointly agreed I would wait until the morning mail came (just in case the card made a last minute appearance) since it wouldn't impact when a replacement card would be sent out.
A supervisor called me as promised the next morning, I advised that the 2nd card still hadn't come and explained that I was leaving for Europe and needed it sent there overnight.
Not only did she send the card (and it arrived promptly that Friday at my first hotel), but she credited me my membership fee to boot. Plus my retention bonus remained intact.
YMMV.
P.S. Of course now that Amex doesn't charge FX fees, I have to question whether I would use my DC overseas. :confused: