G2
Dec 9, 03, 12:24 pm
Dear XXXXXXXXXX:
It is with great disappointment that I write this, knowing that many of
our customers sometimes purchase tickets via Expedia. However, I felt
it only appropriate to immediately notify you that US Airways tickets
will no longer be available through expedia.com.
Over the Thanksgiving holiday, Expedia arbitrarily raised the fee it
charges customers to purchase a US Airways ticket (from $5 to $8.99).
This higher fee only applies to US Airways and our customers. This
action - taken without notice - unfairly puts our customers in the middle of
discussions with Expedia about its desire to significantly increase the
commission it charges US Airways for selling our tickets.
By taking the action it did, Expedia also represented to the public
that our fares were higher than those of our competitors because Expedia
factored in its higher fee for US Airways tickets.
As a result, we have notified Expedia that, effective immediately, US
Airways tickets will no longer be available for sale online through
expedia.com.
Customers have every assurance that travel already purchased through
Expedia will not be affected. If you need any other assistance with your
reservation, please call our reservations department at 1-800-428-4322
and one of our professional sales representatives will help you.
I want to remind you that there are other convenient choices for
purchasing US Airways tickets online, including through
http://www.usairways.com, where there are no booking fees, where low
fares are always listed, and where customers earn bonus Dividend Miles
with their purchase.
In the event we can work out an agreement with Expedia that is mutually
beneficial, we will quickly restore Expedia's ability to sell US
Airways tickets. Meanwhile, like some other carriers, our fares will not be
available through Expedia.
Your interests are important to us and we will do everything possible
to make our fares and schedules widely available.
Thank you.
Sincerely,
B. Ben Baldanza
US Airways Senior Vice President
Marketing and Planning
It is with great disappointment that I write this, knowing that many of
our customers sometimes purchase tickets via Expedia. However, I felt
it only appropriate to immediately notify you that US Airways tickets
will no longer be available through expedia.com.
Over the Thanksgiving holiday, Expedia arbitrarily raised the fee it
charges customers to purchase a US Airways ticket (from $5 to $8.99).
This higher fee only applies to US Airways and our customers. This
action - taken without notice - unfairly puts our customers in the middle of
discussions with Expedia about its desire to significantly increase the
commission it charges US Airways for selling our tickets.
By taking the action it did, Expedia also represented to the public
that our fares were higher than those of our competitors because Expedia
factored in its higher fee for US Airways tickets.
As a result, we have notified Expedia that, effective immediately, US
Airways tickets will no longer be available for sale online through
expedia.com.
Customers have every assurance that travel already purchased through
Expedia will not be affected. If you need any other assistance with your
reservation, please call our reservations department at 1-800-428-4322
and one of our professional sales representatives will help you.
I want to remind you that there are other convenient choices for
purchasing US Airways tickets online, including through
http://www.usairways.com, where there are no booking fees, where low
fares are always listed, and where customers earn bonus Dividend Miles
with their purchase.
In the event we can work out an agreement with Expedia that is mutually
beneficial, we will quickly restore Expedia's ability to sell US
Airways tickets. Meanwhile, like some other carriers, our fares will not be
available through Expedia.
Your interests are important to us and we will do everything possible
to make our fares and schedules widely available.
Thank you.
Sincerely,
B. Ben Baldanza
US Airways Senior Vice President
Marketing and Planning