Sixt - SIXT: Don't Expect To Get Your Partner Points

Do not expect partner points from Sixt without a serious fight. :td:

I am Sixt Platinum and it has taken me seven months to have some missing points credited to Hyatt GP, by escalating the request through all available customer service levels, including the Sixt Questions thread here on FT. I still await bonus points due under the recent Hyatt promo code. Along the way, I have encountered every resistance and excuse possible: no GP number given (it was); wrong GP number given (it was correct); no promo code given (it was); reservation not made >24hrs in advance (made over a month before), etc.. This has been the story both from German customer service and their UK colleagues, via the FT thread, who took over six weeks, several reminders and some argument to add just the basic points.

Unfortunately, my conclusion is that it is just not worth the hassle of renting with Sixt, which does not honour stated benefits. In future, I will use them only when there is no viable alternative.

Do not expect partner points from Sixt without a serious fight. :td:

I am Sixt Platinum and it has taken me seven months to have some missing points credited to Hyatt GP, by escalating the request through all available customer service levels, including the Sixt Questions thread here on FT. I still await bonus points due under the recent Hyatt promo code. Along the way, I have encountered every resistance and excuse possible: no GP number given (it was); wrong GP number given (it was correct); no promo code given (it was); reservation not made >24hrs in advance (made over a month before), etc.. This has been the story both from German customer service and their UK colleagues, via the FT thread, who took over six weeks, several reminders and some argument to add just the basic points.

Unfortunately, my conclusion is that it is just not worth the hassle of renting with Sixt, which does not honour stated benefits. In future, I will use them only when there is no viable alternative.


Hi Dakota,

I am sorry that this issue remains unresolved, I will obtain an explanation from my colleague as to what the problem is and will let you know how we intend to take care of this for you.

All I can say is that Sixt is committed to rewarding members of our partner programs with bonus points and miles. There is no intention to delay or not apply any due award.

Best regards
Gary

Hi Gary -

Believe me, I wish I could come to a different view, but I have experienced persistent, serious problems with points credit. It's a shame, because I have had positive experiences in other respects, but have never received my points without a great deal of effort, if at all.

The German, email customer service is particularly unhelpful and irritating. I was initially impressed by your office's response to my request for assistance on the Sixt Questions thread here, but have yet to see the right conclusion.

I would like to know if the problem was for Hilton Honors points? because I made a rental on the 04 march, return the car the 06, but do not get the Honors points whereas the sixt website said that It was posted,but there is nothing in my hilton honors account

No, this is for Hyatt. However, I had exactly this kind of runaround with them a couple of years ago over Hilton points too.

I suspect this problem affects all partner credits, and certainly the very poor customer service after the fact will.

I would like to know if the problem was for Hilton Honors points? because I made a rental on the 04 march, return the car the 06, but do not get the Honors points whereas the sixt website said that It was posted,but there is nothing in my hilton honors account

Hi Gary -

Believe me, I wish I could come to a different view, but I have experienced persistent, serious problems with points credit. It's a shame, because I have had positive experiences in other respects, but have never received my points without a great deal of effort, if at all.

The German, email customer service is particularly unhelpful and irritating. I was initially impressed by your office's response to my request for assistance on the Sixt Questions thread here, but have yet to see the right conclusion.

Hello Dakota,

I am sorry to hear about your Hyatt points. I have checked your Express card details in our system. The Partner program code which was linked to your Express card was for Lufthansa and not Hyatt, therefore your points were not added automatically. I amended the Partner program code and you should not have any further problems collecting your points.

Many Thanks
Best Regards
Sabine

I would like to know if the problem was for Hilton Honors points? because I made a rental on the 04 march, return the car the 06, but do not get the Honors points whereas the sixt website said that It was posted,but there is nothing in my hilton honors account


Hi SucidTheory,

The problem described by Dakota is specific to Dakota's profile, my colleague Sabine will provide the further explanation on this thread. If you are concerned that you have not received your bonus please forward the details to gary.coughlan@sixt.com and we will check this for you. Sixt awards the points at the end of the rental and this then takes up to 3 weeks to show on your account.

I look forward to receiving the information, please be completely reassured that there is no issue obtaining the miles with any program, there was however an issue with the profile for Dakota which we have now corrected.

Please accept my apologies for the inconvenience.

Best regards
Gary

Hi SucidTheory,

The problem described by Dakota is specific to Dakota's profile, my colleague Sabine will provide the further explanation on this thread. If you are concerned that you have not received your bonus please forward the details to gary.coughlan@sixt.com and we will check this for you. Sixt awards the points at the end of the rental and this then takes up to 3 weeks to show on your account.

I look forward to receiving the information, please be completely reassured that there is no issue obtaining the miles with any program, there was however an issue with the profile for Dakota which we have now corrected.

Please accept my apologies for the inconvenience.

Best regards
Gary

No problem, i've sent out an email yesterday, you forwarded my message to the sixt customers services , so now, I'm just waiting for the points to be credited!
I've sent a message here, because I would like to find out if my problem, was the same than Dakota!

Hi Sabine -

Interesting, but this raises many more questions than it answers:



Why has it taken seven months to discover this?
Why has no-one contacted me to let me know, other than in thiis thread?
How long will it take to receive my missing Hyatt points?
Why is an LH number in my profile, against my instructions?
Why have I not received any LH miles if there is?
Can the partner selected for one's initial profile ever be changed?
If not, why is it possible to input an FF number for each rental?


Actually, I am afraid this response compounds the problem and, in my case, means it is at least five years old.

I originally got Sixt Platinum as an LH SEN, in around 2005. At the time, I requested all credit to go to Hilton HHonors and for my profile to reflect this. Never received any HH points, or LH miles for that matter. After many attempts to get my points, I got nowhere and stopped renting with Sixt.

Last year, I re-enrolled in Sixt Platinum, this time as a Hyatt Diamond, quoting my Hyatt GP number both for my profile and for each rental. No Hyatt points at all, just a great deal of annoyance in pursuing them.

I am dismayed that you now say there is an LH number in my profile. That is from at least five years ago, I never wanted to credit LH at any stage, I had left Sixt for at least three years, gave a Hyatt number number at every point when I returned to Sixt last year, nor have I ever received any LH miles!

So does this mean that, once one enrols via one airline or other partner status, one can only ever receive credit to that first partner's programme, even if one later receives Platinum via another partner?

All this suggests that this, far from being a problem specific to me, is a general systems problem and really bad customer service in not being able to resolve it over a period of many years. There is a fast, reassuring, public reply to complaints here on FT, but negligible personal follow-up and I still haven't got my points!


Hello Dakota,

I am sorry to hear about your Hyatt points. I have checked your Express card details in our system. The Partner program code which was linked to your Express card was for Lufthansa and not Hyatt, therefore your points were not added automatically. I amended the Partner program code and you should not have any further problems collecting your points.

Many Thanks
Best Regards
Sabine

I have just checked and my current account and card numbers have changed since I first registered, via LH SEN, in 2004/5. Why then, signing up again several years later, quoting my Hyatt GP number at registration and for every subsequent communication, has Sixt taken it upon itself to insert an LH number in my profile? :confused:

Also, in the light of the the revelations above, does this now mean I might at last be able to get the 5,000 or so Hilton HHonors points I gave up on years ago?! :)

I've been having a problem getting my Hilton points from a rental in Iceland in January. When I returned the car I asked the attendant to verify that my HH number was on the rental, he indicated it was not. I provided him the number, he wrote it down and said he would "add it later".

My HH number should be in my profile as I submitted it when I applied for my Platinum card in December.

I've sent them several messages, with no satisfaction.

I will submit the details to Gary or Sabine to see if they can figure this out.

Ron.

Hi Sabine -

Interesting, but this raises many more questions than it answers:



Why has it taken seven months to discover this?
Why has no-one contacted me to let me know, other than in thiis thread?
How long will it take to receive my missing Hyatt points?
Why is an LH number in my profile, against my instructions?
Why have I not received any LH miles if there is?
Can the partner selected for one's initial profile ever be changed?
If not, why is it possible to input an FF number for each rental?


Actually, I am afraid this response compounds the problem and, in my case, means it is at least five years old.

I originally got Sixt Platinum as an LH SEN, in around 2005. At the time, I requested all credit to go to Hilton HHonors and for my profile to reflect this. Never received any HH points, or LH miles for that matter. After many attempts to get my points, I got nowhere and stopped renting with Sixt.

Last year, I re-enrolled in Sixt Platinum, this time as a Hyatt Diamond, quoting my Hyatt GP number both for my profile and for each rental. No Hyatt points at all, just a great deal of annoyance in pursuing them.

I am dismayed that you now say there is an LH number in my profile. That is from at least five years ago, I never wanted to credit LH at any stage, I had left Sixt for at least three years, gave a Hyatt number number at every point when I returned to Sixt last year, nor have I ever received any LH miles!

So does this mean that, once one enrols via one airline or other partner status, one can only ever receive credit to that first partner's programme, even if one later receives Platinum via another partner?

All this suggests that this, far from being a problem specific to me, is a general systems problem and really bad customer service in not being able to resolve it over a period of many years. There is a fast, reassuring, public reply to complaints here on FT, but negligible personal follow-up and I still haven't got my points!

We're truly very sorry for the problem with your points. We do not enter into Partnerships with airlines,hotels and agree bonus programs with any intention other than to provide you with an opportunity to earn points and airmiles whilst renting your vehicle with us.

There was a mistake on your profile, this was not intentional and does not represent the experience of the majority. I am sure that I would be answering post after post if that was the case.

We care very much about our customer service, that is why I and my Team are here in this forum. To provide help and to answer your questions here in your forum because that is where we find you.

Sabine checked very carefully your problem and her main findings in reply to your post are below:

Your rentals took place in December 2010 and the error was detected March 2011.
Unfortunately we were not aware that the wrong Partner code was entered as the bonus program therefore we were unaware until we read your post.
Our Head office in Germany confirmed on the 08/03/11 that 600 points has been added to both rentals, but it can take up to 3 weeks for the point to show on your Hyatt account.
The Lufthansa Partner code was entered in 2005 and was not changed since then and your partner number did not match with the partner code and this can be the reason, to why you did not received your points.
We are unable to see all changes to your profile from the last 6 years and can not confirm for certain which Partner program was linked to your Platinum card. When I checked your profile yesterday, you had the LH Partner code entered, but it was linked to the Hyatt number.
Yes you can change your Partner program at any time. You can either change this online or contact the customer service team who will be happy to assist you.
Your card is now linked together with the Hyatt membership number and Hyatt program, therefore in future you will receive the bonus automatically.

Please do not hesitate to contact me gary.coughlan@sixt.com if you have any further questions.

Best regards
Gary

I've been having a problem getting my Hilton points from a rental in Iceland in January. When I returned the car I asked the attendant to verify that my HH number was on the rental, he indicated it was not. I provided him the number, he wrote it down and said he would "add it later".

My HH number should be in my profile as I submitted it when I applied for my Platinum card in December.

I've sent them several messages, with no satisfaction.

I will submit the details to Gary or Sabine to see if they can figure this out.

Ron.


Hello Ron,
thank you for your e-mail with the details.
I have contacted our colleagues in Germany as to why you have not received your Hilton Honor points and I will be able to advise you further tomorrow.

Best Regards
Sabine

Thanks, but your comments below are incorrect. The first rental in this series was in August last year and I sought your help via the FT Sixt Questions thread in January. So far I have been refused bonus points to which I am entitled.

As to "changing the partner programme at any time", all I can say is that I have tried to do that without success since 2005! If you have at last fixed my profile, can it be changed at will, for individual rentals if need be?

I am uncomfortable with so much personal information being exchanged publicly, so will follow up with you by email, as you suggest.


Your rentals took place in December 2010 and the error was detected March 2011.
Unfortunately we were not aware that the wrong Partner code was entered as the bonus program therefore we were unaware until we read your post.

...

Yes you can change your Partner program at any time. You can either change this online or contact the customer service team who will be happy to assist you.
Your card is now linked together with the Hyatt membership number and Hyatt program, therefore in future you will receive the bonus automatically.

Please do not hesitate to contact me gary.coughlan@sixt.com if you have any further questions.

Best regards
Gary

I've been having a problem getting my Hilton points from a rental in Iceland in January. When I returned the car I asked the attendant to verify that my HH number was on the rental, he indicated it was not. I provided him the number, he wrote it down and said he would "add it later".

My HH number should be in my profile as I submitted it when I applied for my Platinum card in December.

I've sent them several messages, with no satisfaction.

I will submit the details to Gary or Sabine to see if they can figure this out.

Ron.

Hello Ron,
thank you for your e-mail with the details.
I have contacted our colleagues in Germany as to why you have not received your Hilton Honor points and I will be able to advise you further tomorrow.

Best Regards
Sabine

Thanks Sabine!

As of today, 21 Mar, they have not appeared in my Hilton account.

Ron.

Same here
as of today, nothing has been posted to my Hilton account

Thanks Sabine!

As of today, 21 Mar, they have not appeared in my Hilton account.

Ron.


Dear Ron,
I have checked with the Partner program department and they confirmed that your points were submitted by Sixt to Hilton.
I also dropped you an e-mail with the details confirming the Sixt added the points from our side.

Therefore I kindly would suggest that you contact Hilton to why it has not been credited to your account so far.

You also can check online if your bonus points/ airmiles have been added under:
https://www.sixt.co.uk/mysixt/bonuscheck

Sixt does submit the bonus points to the relevant partner within a week after the rental has been terminated. It then depends on the Partner when the point will be credited to your account, which could be between 7days and 8 weeks. General it take up to 4 weeks to show.

If you have any further question, please do not hesitate to contact me, sabine.blasig@sixt.com.

Many Thanks
Sabine

Hello Everyone,

our Head office in Germany advised today that Hilton applies the points only a month which would is generally on the 5th of the month.

If the rental the rental offhired on the 06. of the month then the customer will not receive her/his points until the month after. Please understand this is not Sixt handling but the way the partner handles the points.

The points are automatically processed when the rental is terminated from Sixt if your membership number has been supplied at start of rental or at time of reservation, after this the point allocation and speed of is outside of our control.

Many Thanks
Sabine

Still waiting...

Still waiting...

Hi Dakota,

I hope you received my e-mail last week in which I apologised for and explained the delay. I am personally working to solve this issue and I'm not one who gives up easily. Please be reassured that I will obtain a solution for you.

Please allow some additional time for my colleagues to receive the information from the Partner, until we receive the information I can not provide the answer but as I said before, I will take care of this for you.

Best regards
Gary

Dear Ron,
I have checked with the Partner program department and they confirmed that your points were submitted by Sixt to Hilton.
I also dropped you an e-mail with the details confirming the Sixt added the points from our side.

Therefore I kindly would suggest that you contact Hilton to why it has not been credited to your account so far.

You also can check online if your bonus points/ airmiles have been added under:
https://www.sixt.co.uk/mysixt/bonuscheck

Sixt does submit the bonus points to the relevant partner within a week after the rental has been terminated. It then depends on the Partner when the point will be credited to your account, which could be between 7days and 8 weeks. General it take up to 4 weeks to show.

If you have any further question, please do not hesitate to contact me, sabine.blasig@sixt.com.

Many Thanks
Sabine

I did finally receive my HH points. Thanks. The thread title does remain partially true though.. I contacted Sixt in Iceland several times, Gary and Sabine here, and finally an email directly to HH before I received my points. It took quite a bit of running around to get the points, if I never put the effort in, I would have never received them - even though, according to Sabine, everything was set up and done properly.

Ron.

I did, thanks, but that is the point. It really should not take months of emails back and forth, colleagues to be consulted, partners to be canvassed, for the reports to be triangulated, etc., etc. That is the problem: the points are not credited automatically and the process of tracking them down is so protracted and painful it is not worthwhile. The amount of effort is totally disproportionate to the value at stake. Neither you nor I should be required "not to give up easily" to resolve this very simple problem. That is no way to run a brand or customer service operation, in my opinion.

In my case, I really do not care whether I ever receive the few hundred Hyatt and few thousand Hilton points outstanding (the Hilton ones for over five years!), but it will take much longer to forget the extraordinary palaver to get them.

Hi Dakota,

I hope you received my e-mail last week in which I apologised for and explained the delay. I am personally working to solve this issue and I'm not one who gives up easily. Please be reassured that I will obtain a solution for you.

Please allow some additional time for my colleagues to receive the information from the Partner, until we receive the information I can not provide the answer but as I said before, I will take care of this for you.

Best regards
Gary

I did finally receive my HH points. Thanks. The thread title does remain partially true though.. I contacted Sixt in Iceland several times, Gary and Sabine here, and finally an email directly to HH before I received my points. It took quite a bit of running around to get the points, if I never put the effort in, I would have never received them - even though, according to Sabine, everything was set up and done properly.

Ron.

Hi,

I am glad Hilton were in a position to confirm that the points are received.

Sixt allocates the points award immediately after the rental, different partner programs then allocate the awards to your account at different speeds. Sixt has no control over this. Did you ask Hilton in this case why it took so long? or whether this is normal handling from them.

Best regards
Gary

I did, thanks, but that is the point. It really should not take months of emails back and forth, colleagues to be consulted, partners to be canvassed, for the reports to be triangulated, etc., etc. That is the problem: the points are not credited automatically and the process of tracking them down is so protracted and painful it is not worthwhile. The amount of effort is totally disproportionate to the value at stake. Neither you nor I should be required "not to give up easily" to resolve this very simple problem. That is no way to run a brand or customer service operation, in my opinion.

In my case, I really do not care whether I ever receive the few hundred Hyatt and few thousand Hilton points outstanding (the Hilton ones for over five years!), but it will take much longer to forget the extraordinary palaver to get them.


Hi Dakota,

We checked and confirmed that the Hilton points were allocated by Sixt back in 2006. We have asked your partner for an explanation as to why they have not been posted to your account. The transfer reference number for the allocation was also provided to your partner.

"Dear Partner,

The customer ******** is missing Hilton HHonors points from a rental in 2006. We have transfered the data for credit note of 2500 Hilton HHonors points on 10th May 2006 with file “*******”.

His Hilton HHonors card number: ********.

Please check this and send us a statement, that he received his 2500 Hilton HHonors points in the year 2006."

As soon as your partner porivdes an answer we will post it here.

Best regards
Gary

Hi Dakota,

We checked and confirmed that the Hilton points were allocated by Sixt back in 2006. We have asked your partner for an explanation as to why they have not been posted to your account. The transfer reference number for the allocation was also provided to your partner.

"Dear Partner,

The customer ******** is missing Hilton HHonors points from a rental in 2006. We have transfered the data for credit note of 2500 Hilton HHonors points on 10th May 2006 with file “*******”.

His Hilton HHonors card number: ********.

Please check this and send us a statement, that he received his 2500 Hilton HHonors points in the year 2006."

As soon as your partner porivdes an answer we will post it here.

Best regards
Gary


Hi Dakota,

We have received the reply from Hilton and their confirmation that your bonus award was applied to your account on the 10th May 2006.

I have forwarded a copy of their response to your private e-mail address.

If you require further evidence or clarification, please contact Hilton directly.

If I can be of any further assistance I remain at your disposal.

Best regards
Gary

Update to above post:

The initial bonus should have been 5000 miles Dakota received 2500 in 06 and then 250 in 07. Missing points are 2000. The 07 award was miskeyed!!!! When it rains it pours.

I am working with colleagues and Hilton to rectify.

As soon as I receive the information on resolution I will post here.

Best regards
Gary

I'm still no further along, but optimistic that Gary and his team will finally resolve this. Ditto my still-missing Hyatt points.

By the way, Gary, 5,000 - 2,500 - 250 is 2,250! :)

Fingers crossed...

Update to above post:

The initial bonus should have been 5000 miles Dakota received 2500 in 06 and then 250 in 07. Missing points are 2000. The 07 award was miskeyed!!!! When it rains it pours.

I am working with colleagues and Hilton to rectify.

As soon as I receive the information on resolution I will post here.

Best regards
Gary

. It really should not take months of emails back and forth, colleagues to be consulted, partners to be canvassed, for the reports to be triangulated, etc., etc. That is the problem: the points are not credited automatically and the process of tracking them down is so protracted and painful it is not worthwhile. The amount of effort is totally disproportionate to the value at stake. Neither you nor I should be required "not to give up easily" to resolve this very simple problem. That is no way to run a brand or customer service operation, in my opinion.


Gary,

I'm jumping in on this point as well. How is is that sixt points don't seem to post automatically and easily with the partners ? I chased down some Hyatt points earlier this year, which Sabine confirmed had been 'sent' to Hyatt shortly after the rental but which I had to get the Hyatt GP rep here on FT to post manually - they never seemed to make it to Hyatt. I have 3 sixt rentals in the last month, which I know I'm going to have to chase, and really... it shouldn't be this hard.

Can you check with your colleagues who are responsible for partner relations and see if they can smooth the process ?

Thanks

Gary,

I'm jumping in on this point as well. How is is that sixt points don't seem to post automatically and easily with the partners ? I chased down some Hyatt points earlier this year, which Sabine confirmed had been 'sent' to Hyatt shortly after the rental but which I had to get the Hyatt GP rep here on FT to post manually - they never seemed to make it to Hyatt. I have 3 sixt rentals in the last month, which I know I'm going to have to chase, and really... it shouldn't be this hard.

Can you check with your colleagues who are responsible for partner relations and see if they can smooth the process ?

Thanks

Hi,

Thanks for your question.

My understanding is that Sixt communicates your point award straight away and that different partners then allocate the points at different speeds. One example provided recently to me was that the points are allocated on the 5th of each month by the partner.

I have asked my colleague to provide full details to me which subject to any restrictions will allow me to give clearer information here. I do not want you to have a negative impression of Sixt if the delays are not as a result of our handling. In your specific case did the Partner confirm that Sixt had already communicated the points to them?

Best regards
Gary

I'm still no further along, but optimistic that Gary and his team will finally resolve this. Ditto my still-missing Hyatt points.

By the way, Gary, 5,000 - 2,500 - 250 is 2,250! :)

Fingers crossed...

Hilton have confirmed that they have now awarded the missing 2250 pts plus an additional 2250 pts for the inconvenience.

I hope this meets with your approval. For what it's worth I am very sorry that the process has been a difficult one. It shouldn't be like that, I do understand your frustration and had I been in your shoes my reactions would have been the same.

Please give your remaining Hyatt issue a little time for the outstanding points to show on your account, on the Sixt side we have processed the points but your partner may take a little time.

My Team and I will support you should you need any further help, either contact me directly or through Flyertalk.

Best regards and have a great weekend.

But for me as today, I still missing my points...

I need to claim HHonors points for a past Sixt rental and can`t find on either Sixt or Hilton website how to make a retro claim, What would be the first place to start? thanks.

I need to claim HHonors points for a past Sixt rental and can`t find on either Sixt or Hilton website how to make a retro claim, What would be the first place to start? thanks.

Please forward some details to gary.coughlan@sixt.com so that I can look into this for you.

Gary

Hello,

so, we are on the 5th of April, but No points was posted to my Hilton Account...

Hello,

so, we are on the 5th of April, but No points was posted to my Hilton Account...

Hello,
I posted the following information on the 23/03/2011:

Hello Everyone,

our Head office in Germany advised today that Hilton applies the points only a month which would is generally on the 5th of the month.

If the rental the rental offhired on the 06. of the month then the customer will not receive her/his points until the month after. Please understand this is not Sixt handling but the way the partner handles the points.

The points are automatically processed when the rental is terminated from Sixt if your membership number has been supplied at start of rental or at time of reservation, after this the point allocation and speed of is outside of our control.

Many Thanks
Sabine

I also contacted our Head office in Germany, who advised that Sixt has applied the points on the 07 of March, but the upload of the details to Hilton will happen today as they only apply the points once a month.

Best Regards
Sabine

Please forward some details to gary.coughlan@sixt.com so that I can look into this for you.

Gary

Thanks very much for that Gary. I did manage shortly after I posted my question on flyertalk to find a way to contact the appropriate department at Sixt and have had a response stating that the points have been applied and should be showing in my account in 4 weeks time, I`ll wait to see what happens and if I have no joy I`ll take up your kind offer and contact you, Thanks again.

Hello,
I posted the following information on the 23/03/2011:

Hello Everyone,

our Head office in Germany advised today that Hilton applies the points only a month which would is generally on the 5th of the month.

If the rental the rental offhired on the 06. of the month then the customer will not receive her/his points until the month after. Please understand this is not Sixt handling but the way the partner handles the points.

The points are automatically processed when the rental is terminated from Sixt if your membership number has been supplied at start of rental or at time of reservation, after this the point allocation and speed of is outside of our control.

Many Thanks
Sabine

I also contacted our Head office in Germany, who advised that Sixt has applied the points on the 07 of March, but the upload of the details to Hilton will happen today as they only apply the points once a month.

Best Regards
Sabine

And so now, we are on the 06 of April, and STILL nothing in my Hilton account...

And so now, we are on the 06 of April, and STILL nothing in my Hilton account...

Hi SuicidTheory,

Did you contact Hilton?

Gary

Hi SuicidTheory,

Did you contact Hilton?

Gary

No I don't, because Sabine told us that we have to wait till the 05 of the month, but I guess now,I will do it


I've just sent out an email

No I don't, because Sabine told us that we have to wait till the 05 of the month, but I guess now,I will do it

I am sure they will confirm that the points are on the way.

Please let me explain a little more the relationship. Sixt adds the points straight away. We send the file to the partner who then loads the points. Some partners do this at differently times.

You can easily check that Sixt added the points to the rental on this link:

https://www.sixt.co.uk/mysixt/bonuscheck

If the points are added, you just need to sit back and relax until they pop into your account. Remember though some partners may take longer than others, some may allocate once a month on a set date, you miss the date and you wait until the next.

As always, we are here in your Forum to support you where we can, please do not hesitate to contact me directly gary.coughlan@sixt.com should you have any remaining concerns.

Best regards
And I hope those points appear soon ;)

You can easily check that Sixt added the points to the rental on this link:

https://www.sixt.co.uk/mysixt/bonuscheck

Hi Gary,

I've had my first two Sixt rentals here in Australia in the last couple of weeks. While I am not so impatient that I would expect the partner points to have posted yet, the above bonuscheck link doesn't seem to function very well. I used a different credit card for each of the rentals and when I input my Rental Agreement Number and Credit Card Number as requested I get the following response: Unfortunately, your credit card could not be checked successfully. Please call our reservations centre.

Any tips (besides calling the reservation centre :eek: )

Hi Gary,

I've had my first two Sixt rentals here in Australia in the last couple of weeks. While I am not so impatient that I would expect the partner points to have posted yet, the above bonuscheck link doesn't seem to function very well. I used a different credit card for each of the rentals and when I input my Rental Agreement Number and Credit Card Number as requested I get the following response: Unfortunately, your credit card could not be checked successfully. Please call our reservations centre.

Any tips (besides calling the reservation centre :eek: )


I'd like to look into this for you. Please send the details to gary.coughlan@sixt.com

Gary

I just wanted to update my case:
as today, Hilton did not get back to me, so I have no idea where is the problem in getting my points, and as today, my account is still missing the points

I just wanted to update my case:
as today, Hilton did not get back to me, so I have no idea where is the problem in getting my points, and as today, my account is still missing the points

Hello,
I also contacted Hilton today on your behalf regarding your points. As soon I received feedback, I will let you know.

Many Thanks
Best Regards
Sabine

Hello,
I also contacted Hilton today on your behalf regarding your points. As soon I received feedback, I will let you know.

Many Thanks
Best Regards
Sabine

Thank you very much Sabine

Any update on my case ?

Hi SuicidTheory,

Hilton have replied this morning that no points have been added. The response was brief and simply stated that "no points have been added"
naturally we have asked for an explanation as we sent them the file reference with your award included. They don't say the points won't be added but equally they didn't say they would be.

Like I say, we asked Hilton this morning for more information.

Did you also receive a response from Hilton to your question?

As soon as we hear back from Hilton we'll let you know. They normally reply within a couple of days.

Gary

Hi SuicidTheory,

Hilton have replied this morning that no points have been added. The response was brief and simply stated that "no points have been added"
naturally we have asked for an explanation as we sent them the file reference with your award included. They don't say the points won't be added but equally they didn't say they would be.

Like I say, we asked Hilton this morning for more information.

Did you also receive a response from Hilton to your question?

As soon as we hear back from Hilton we'll let you know. They normally reply within a couple of days.

Gary

thank you very much for your answer Gary.
No, as of today, Hilton did not get back in, touch with me

Hi Gary
I just wanted to let you know that Hilton sent me an email where they told me that they gonna check with your service where is the problem

For my last renatl at MUC, 2 weeks ago, my Flying Blue 500 miles were posted yesterday. Previously, it was never that fast.

For my last renatl at MUC, 2 weeks ago, my Flying Blue 500 miles were posted yesterday. Previously, it was never that fast.

I wish everything went fine like you!!

Any news ?

Any news ?


Hello
I am afraid that I have not heard from Hilton yet. I have already chased it again today.

I am sincerely sorry that it takes so long for Hilton to apply the points for you.

Best Regards
Sabine

Hello
I am afraid that I have not heard from Hilton yet. I have already chased it again today.

I am sincerely sorry that it takes so long for Hilton to apply the points for you.

Best Regards
Sabine

thank you very much!
at least you answered me ;)

Thanks again Gary for your offer to look into my missing points, however just to let you know, after I emailed the service centre I received my points as the agent promised :)

Gary,

How is is that sixt points don't seem to post automatically and easily with the partners ? .... I have 3 sixt rentals in the last month, which I know I'm going to have to chase, and really... it shouldn't be this hard.



And of course, they haven't posted. The sixt bonus check says that the points have been awarded, but they haven't shown up in HGP.

Gary, I appreciate that you say that the problem is happening with your partners and that Sixt are 'sending' points promptly, but really Sixt is the only car rental company that seems to have these partner problems.

I would ask again that you escalate this with your partner relationship person/people and get them to look into the transfer of points.

Please.

Hi,

I will take care of this.......leave it with me.

I would like to check with you the details for your paticular hire and bonus points. Can you send the information to gary.coughlan@sixt.com

thank you very much!
at least you answered me ;)

Hi SuicidTheory,

We have received confirmation from Hilton that the points have been added manually. Please check your account and let me know if an issue remains.

Gary

Hi SuicidTheory,

We have received confirmation from Hilton that the points have been added manually. Please check your account and let me know if an issue remains.

Gary

Thank You very much, I've just check my account and Yes 2500 pts have been added today!
Thank you very much for your Help

Gary, I appreciate that you say that the problem is happening with your partners and that Sixt are 'sending' points promptly, but really Sixt is the only car rental company that seems to have these partner problems.


Don't worry Hyatt has the same problems:td: But I hope my Sixt point will be credited soon but i suspect that Flying Blue has some problems dealing with non airlines partners points:td:

Don't worry Hyatt has the same problems:td: But I hope my Sixt point will be credited soon but i suspect that Flying Blue has some problems dealing with non airlines partners points:td:

Dakota's thread has highlighted genuine disappointment in the speed allocating and receiving points, something which prior we were not aware of.

We do listen to what you guys are saying in this Forum and we are working on solutions together with our Partners.

I will keep you updated.

Dakota's thread has highlighted genuine disappointment in the speed allocating and receiving points, something which prior we were not aware of.

We do listen to what you guys are saying in this Forum and we are working on solutions together with our Partners.

I will keep you updated.

Thanks Gary, my miles posted within 4 weeks which I find reasonable. And thanks for looking after the Sixt customers^

[because I think that sixt and Gary and his team do a good job]

the posting of partner points, certainly to Hyatt, stinks.

Gary, I still have four rentals with outstanding Hyatt points from Mar-May, which you've been investigating since May... and now you're not returning my emails.

I've had seven Hertz rentals over the summer, because I can't be bothered with the non-posting...

:td:

I have always received the sixt miles posted to miles and more within less than 2 weeks of the rental

Unfortunately I too have bad experience with this issue and concur with the OP. I had a rental made in September in Tel Aviv which I credited to my US Airways account. No sign of the miles and the CS are saying that the miles will post sometime and not to worry... I contacted them again in hopes it will come before the end of the Grand Slam promotion. Next time it will be Budget:(

Unfortunately I can only confirm what OP and others were writing here. I rented a car in July and was supposed to get 5,000 HHonors pts for first rental. I contacted CS numerous times and the only response from them was that my HHonors number was properly passed to Hilton for pts crediting which has never happened... I got tired with this, so in November (after 4 months waiting) I took this case in my hands and wrote to Hilton regarding that. They credited 5,000 with no questions or copy of reservation required.

For comparison, I recently rented a car with Avis and HHonors pts were credited within few days... Sixt simply fail in this field.

Unfortunately I too have bad experience with this issue and concur with the OP. I had a rental made in September in Tel Aviv which I credited to my US Airways account. No sign of the miles and the CS are saying that the miles will post sometime and not to worry... I contacted them again in hopes it will come before the end of the Grand Slam promotion. Next time it will be Budget:(

Hi
I am sorry to hear about your problem. Please could you e-mail me your reservation or rental agreement number plus your US Airways membership number and I will be happy to look into this for you.

Sabine.blasig@sixt.com

Thanks
Sabine

Unfortunately I can only confirm what OP and others were writing here. I rented a car in July and was supposed to get 5,000 HHonors pts for first rental. I contacted CS numerous times and the only response from them was that my HHonors number was properly passed to Hilton for pts crediting which has never happened... I got tired with this, so in November (after 4 months waiting) I took this case in my hands and wrote to Hilton regarding that. They credited 5,000 with no questions or copy of reservation required.

For comparison, I recently rented a car with Avis and HHonors pts were credited within few days... Sixt simply fail in this field.


Hi
Please could you e-mail me your reservation or rental agreement number plus your Hilton Honors number to sabine.blasig@sixt.com and I will be happy to look into this for you.


Thanks
Sabine