US Airways Dividend Miles (Pre-FlightFund Merger) - Surveys

Food for thought...

I got hit with the random us airways web page survey again last week for about the 12th time. I doubt that I'll get the miles -- I never seem to.

That survey strikes me as one of the worst designed ever (Randy's survey from a couple of weeks ago is tough to beat for missing the boat though...) How anyone thinks that they get anything meaningful or useful from some of these things is beyond me.

I've never been surveyed about anything else by US Airways. Never. I have no idea where Ben gets his twisted views of customer desires but it certainly isn't from actual customers...

Interestingly I got a survey today from United. It was reasonably well designed and thought out. They're considering offering MP members additional rewards and were looking for some feedback. There was only one screen that didn't let me answer truthfully (they wanted to know what I'd do if I could xfer miles in and out of MP -- the choices were way too limiting).

It's kind of too bad the US Airways can't take the time to put together some intelligent probing of these matters.

I hit that survey about 10 times as well. No miles! And you are right. The survey is terrible. Would like to see United's. And they really asked you about transfering miles in/out? WOW.

[This message has been edited by MikeM6090 (edited 08-08-2003).]

I've gotten the survey many times also. I filled it out once, but never saw any mention of miles for filling it out.

Did it say anywhere during/before the survey that you'd actually get miles?

-Chris

I had 500 miles for "Online Survey response Bonus" show up on my July statement, dated April 16. So it looks like it takes 2-3 months to post.

I also just received a 1,000 mile Kiosk First Time Bonus dated July 25. I think I used a kiosk for the first time about 2 years ago. In fact, I've been getting 2-3 50 mile Kiosk bonuses every month this year

And I had one random Hertz mileage post this month. I've rented Hertz every week for the last 4 months and this is the first one to show up. Same reservation system, same #1 Gold number, etc. Why would just one show up? Or do they take 4 months to post and this is just the first.

Weird.