I took my first US flight today, and they lost my luggage. They have yet to call my cell phone with any updates. And, when I try their number, I get a canned response that says they're busy (with no option to stay on the line for the next operator %$#%) and an automatic disconnect.
Any suggestions on how to reach a human being and try and find out where the h*ll my luggage is?
JLM_USAIR
Jul 7, 03, 5:26 pm
I as well traveled today and lost my luggage, thru PHL? i am guessing. Anyway, Call the 800-428-4322 they can tell u the status. However, mine is still lost and i arrived at 915am. I am as well looking for someone else to call. But atleast you can get a status from the above #
ClueByFour
Jul 7, 03, 11:54 pm
Call consumer affairs and raise a bloody stink. This crap with the baggage line has been going on for more than a year.
------------------
Saving the world, one clue at a time.
PineyBob
Jul 8, 03, 6:30 am
Agreed! Consumer Affairs is indeed the way to go. Just remember your three "P's" when you speak to them.
Polite
Professional
Persistant
OH and don't forget the "C" word! NO! not THAT "C" word - COMPENSATION!
Ahh. Lost baggage. I think I will rant for a few minutes on this one.
On my return from Rome to CLT, PHL had their baggage day from hell. Once in Charlotte, I believe it was pretty obvious that our luggage was not on our plane. Did they make any announcements? Nope. Just sat there while the entire plane watched carousels and waited for luggage. Did they perhaps proactively hand out some of the forms that needed to be filled out? Nope, again just sat there. Once it became obvious that our luggage was not there, everyone started to line up to file a claim. Of course they knew absolutely nothing...nothing at all. Some poor guy was traveling with some relative who was fairly old and wheelchair-bound to a funeral in Greensboro. He was asking, repeatedly admittedly, where the luggage was and when it might get in. I heard him say a number of times that he just wanted to know if he should wait around or get going to make the rosary at the funeral home. The customer rep actually threatened to call security on the guy if he didn't just leave and let the next person get 'served.' I've dealt w/ this lady before and it is not a joy at all. I felt pretty sorry for this guy who truly just wanted to know should he stay or should he go (Clash song). When he asked to speak with the supervisor, one was called and the rep said "this guy needs to go away right now."
I started roaming around while my wife waited in line. So much time had passed that the next flight from PHL got in. For grins, I went and checked it out and sure enough got two of my three bags. I approached one of the baggage guys and told him that a lot of those people standing in line over there (even pointed for him) might find their bags over here (pointed again). It might be a good idea if someone were to announce to them that fact. "Yeah, we could do that." I felt good about helping people out, until I realized he just went back to chatting with his buddy about the dog in the cage and no announcement was made. So, I went and told people myself after about 20 minutes and sure enough some folks found their bags and went on home.
In the car on the way home, my wife and I were floored by the lack of proactive thinking, the total disrespect and mean spirit shown the guy trying to get to the funeral, and just the uselessness of some of the folks there.
I know the comments in this forum tend to be rah rah, love ya, love ya for the front line folks. I see the baggage service in CLT as being so far out of step with most of the rest of this airline, however, and have seen it too much to chalk it up to a bad day.
In the end, it cost them about $18.00 to have my bag delivered to me I believe. And I wonder how a kiosk would be any worse than the people they have there.
[This message has been edited by dingo (edited 07-08-2003).]
Oops...double posted.
[This message has been edited by dingo (edited 07-08-2003).]