Marriott Rewards (including Ritz-Carlton) - No internet for 3 days and counting
Feb 16, 11, 5:43 am
I have just finished night 3 of a 4 night stay at the CY Dadeland in Miami, FL with no internet. The hotel's connection was down when I checked in (not that the front desk informed me - I had to find out for myself in my room). After 2 days of being promised that connectivity would be restored "before the end of the day" and "by 8:00 tonight", this issue is starting to seem like incompetence, not just bad luck. I am staying on a negotiated corp rate and the hotel is walking distance to my work, so changing hotels is not a great option. I called MR yesterday and was transferred to CY customer care, but all they were able to offer was free breakfast, which I don't particularly care for. When the airlines screw up, they are usually quick to award miles to customers and since I'm on expense report, points are the only compensation that will benefit me directly vs. the corporation, who should I be complaining to about this situation? I would never knowingly book myself into a hotel that did not have an internet connection, so I feel somewhat trapped and unable to get my normal work done being without one. Is MR, CY, or the local property my best bet for getting some form of "I'm sorry" points in this situation?
Feb 16, 11, 6:21 am
I would start by asking to speak with the Manager on duty, or the General Manager. They should be able to award points as compensation.
Feb 16, 11, 6:44 am
I would never knowingly book myself into a hotel that did not have an internet connection, so I feel somewhat trapped and unable to get my normal work done being without one.Since you need it for work, why don't you move across the street to the Marriott. You're a plat and as such they would have free internet and breakfast in the lounge.
You want to go where?
Feb 16, 11, 6:48 am
Since you need it for work, why don't you move across the street to the Marriott. You're a plat and as such they would have free internet and breakfast in the lounge.
Presumably, the 'negotiated corporate rate' has something to do with it.
Feb 16, 11, 6:57 am
Still since this is a business need, then I would think the OP's company would be more than willing to have their employee change hotels in order to provide the needed resources. If not the Marriott, which is conveniently located across the street, then another hotel that does have Internet.
If I were in the OP's shoes, I would have been on the phone to my company and out of there before the first night. Which brings up the question how did the OP get his work done those first 3 nights?