US Airways Dividend Miles (Pre-FlightFund Merger) - Lost Dividend Miles No. - Miles Can't Be Found

A colleague has an old Dividend Miles account (9 digits, no letters) that he has continued to use. However, in trying to access the account, his address is apparently fouled up in some way that US cannot identify him. Thus, he had to open a new account and stands at great risk of losing his accumulated miles in the other account. The service desk has not been able to help - they can confirm a name and city, but not an address, so they cannot combine the old account with the new or change the address on the old account. Any suggestions?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by nehopper:
A colleague has an old Dividend Miles account (9 digits, no letters) that he has continued to use. However, in trying to access the account, his address is apparently fouled up in some way that US cannot identify him. Thus, he had to open a new account and stands at great risk of losing his accumulated miles in the other account. The service desk has not been able to help - they can confirm a name and city, but not an address, so they cannot combine the old account with the new or change the address on the old account. Any suggestions?</font>

Why can't he access the account on the phone or web? If he hasn't set up a pin, the default is to spell the last 4 letters of your surname on the telepone pad.

Has he forgotten his DM number? You are very unclear here!

I'm surprised he's been able to use it since the Sabre conversion. When US moved to Sabre (circa 1998 or 1999), the nine digit account numbers were replaced by a mix of seven letters or numbers. For a short while, US allowed you to use either - but your boarding pass would show the new number. After a while, you were not able to use the old number at all. I'm surprised he was able to use the old number at all after the conversion.

My recollection is that we all received new cards with the new number - so he should have received notification of the new number.

The service center or a patient gate/counter agent should be able to find his number by name and address - so perhaps he needs to try again. That worked for a friend of mine who had a gate agent hunt down the number using her name and all of the previous addresses she had. It took a while - but with a little patience and time, it should be there.

[This message has been edited by CLTFlyer (edited 11-14-2002).]

My dad has a DM number of just numbers (and no letters) and he continues to access his account online or by phone without problems. I think some people were converted to the current number/letter convention and some weren't. Here, I think the PIN issue mentioned by gardener above might be answer as to why he can't look at his account.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by A320 EOW:
My dad has a DM number of just numbers (and no letters) and he continues to access his account online or by phone without problems. I think some people were converted to the current number/letter convention and some weren't. </font>
Not all of the new 7 digit account numbers have letters in them. When I got mine, it was all digits, but when I signed the rest of my family up, they had letters in position 2 and 6.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by nehopper:
A colleague has an old Dividend Miles account (9 digits, no letters) that he has continued to use. However, in trying to access the account, his address is apparently fouled up in some way that US cannot identify him. Thus, he had to open a new account and stands at great risk of losing his accumulated miles in the other account. The service desk has not been able to help - they can confirm a name and city, but not an address, so they cannot combine the old account with the new or change the address on the old account. Any suggestions?</font>

When US Airways converted to the Sabre reservation system, Sabre is programmed to recognize numeric or alpha-numeric, seven digit ff numbers. At the time of the conversion, all Preferred members were given numeric Dividend Miles numbers. Everyone else had alpha-numeric. If you were a general member and you earned Preferred status, you keep the same number. If you drop from Preferred to general; ditto. There is a way to access new numbers against old ones. I don't know if the website can access the old nine number accounts, but if you want to email his account number to me, I can try to help locate his account for him. scamp001@earthlink.net

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Randeman:
At the time of the conversion, all Preferred members were given numeric Dividend Miles numbers. </font>
Now I know I'm special! http://www.flyertalk.com/forum/smile.gif

I lost my original One Pass (CO) number and they couldn't find it.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Skylink USA:
Originally posted by Randeman:
At the time of the conversion, all Preferred members were given numeric Dividend Miles numbers. </font>
Now I know I'm special! http://www.flyertalk.com/forum/smile.gif


I got one that ended in 00, not sure if that
was just the luck of the draw, or something to do with elite status. Anyone else get a XXXXX00 number?

I had/have an old 10 digit US Air FF number which still works today. It just converts to the new DM number whenever I try to use it.