US Airways Dividend Miles (Pre-FlightFund Merger) - Boo to US on SWUs...

About a month ago, I was unfortunate enough to have my travel wallet stolen. Inside the wallet were four UA SWUs, two US SWUs and two US companion SWUs.

United cheerfully replaced my SWUs within twenty-four hours. US told me that, since they don't track the serial numbers on SWUs, there was no way they could replace them.

Which is a shame, because their failure to replace the stolen SWUs meant that I directed the revenue flights I was going to use the SWUs on to another airline.

Oh well. What can you expect as a cockroach?

http://www.flyertalk.com/forum/frown.gif

US doesn't track the serial numbers? That was nice of them to provide that information. I guess anyone with access to a computer, scanner, and good quality printer can make as many SWU certificates as they want...........

That's strange... because when my 800 miles never came in the mail they sent me 10 more over the summer without a question...

They all have award #'s on them.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MatthewClement:
About a month ago, I was unfortunate enough to have my travel wallet stolen. Inside the wallet were four UA SWUs, two US SWUs and two US companion SWUs.

United cheerfully replaced my SWUs within twenty-four hours. US told me that, since they don't track the serial numbers on SWUs, there was no way they could replace them.

Which is a shame, because their failure to replace the stolen SWUs meant that I directed the revenue flights I was going to use the SWUs on to another airline.

Oh well. What can you expect as a cockroach?

http://www.flyertalk.com/forum/frown.gif</font>

Matthew-- FIGHT THEM. THREATEN TO NEVER FLY THEM AGAIN. I'm SERIOUS.

This really pisses me off...I've had SWU's replaced when mine never came in the mail and they specifically told me they'd track the serial numbers so if the old ones came I couldn't use them. Of course, they probably don't but that's a completely lame-... excuse.

If you had reg. and companion, you must be Chairman's right? Totally bad business.

[This message has been edited by kv99 (edited 11-11-2002).]

[This message has been edited by kv99 (edited 11-11-2002).]

I was under the impression they just threw the old certificates away... That seems like an awful waste of manpower for a bankrupt company to sit there and enter in serial #s for a paper upgrade...

I think if they actually did enter those serial #s in, they'd put bar codes on them...

I just called US a few minutes ago about a similar situation.

Basically, a supervisor can place an electronic authorization in your DM account allow you to use two systemwide upgrades. You will have to make your reservation as usual, and then call Dividend Miles at the appropriate upgrade window for the DM agent to insert the electronic reservation into your PNR.

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