Gaming Loyalty Programs - mlife (mgm) questions

When I log onto my "mlife" acct. my point total is listed at over 780,000, and I'm listed as Platinum. They do NOT explain at mlife.com how this total is arrived at, nor how your "comp" balance is computed.
I'm expecting the "official" mailing (I'm away from home now) and haven't read it. Has anyone who did receive it know if the system is described in more detail than what one reads on the internet?
From another thread in this forum there is supposed to be a higher tier than Platinum, but the web site does not list it--is Plat. the highest?

I have no idea how it is calculated either. I haven't picked up my Platinum card mailing yet but when I do I'll check if there's anything in there about how it's calculated.

The top level in mlife is "noir", so add MGM to the long list of companies attempting to capitalize on "black card" marketing. It is an invite-only tier reserved for the biggest losers in the system. Be glad you're not in that tier.

To be honest I'm done with the MGM family anyway. They're just losing too much money on City Center and are cutting anywhere and everywhere they can. I've played almost exclusively at Bellagio for 5 years and as I mentioned previously in other threads, my comps at Bellagio have been terrible since last March or so - this despite having my highest ADT ever - and a host admitted to me last summer that they had been instructed by execs to slash comps.

Ya..I could care less about the new comps system, but I would like to know if I can just pull up at the bellagio while'st staying elsewhere and stroll to the front of the line..

Does this provide anything for those of us who don't gamble? I spend alot in Las Vegas hotels and restaurants but don't really gamble... was wondering if it was worth signing up for. Thanks

Does this provide anything for those of us who don't gamble? I spend alot in Las Vegas hotels and restaurants but don't really gamble... was wondering if it was worth signing up for. Thanks

Sometimes just for signing up for a "players" card, can get you offers in the mail, but generally gambling is what casinos reward.

Has anyone who did receive it know if the system is described in more detail than what one reads on the internet?

I picked up my Platinum card mailing today; it comes with a small pamphlet with some program details. It reads:

Earn Tier Credits for playing slots and table games. Receive 10 Tier Credits for every $2 of coin-in on reel and video slot machines or $10 of coin-in on video poker and specialty games. Your Tier Credits for playing table games accumulate according to length of play, average bet, and game type. For example, get rated at $25 per hand in blackjack for one hour and you will receive 550 Tier Credits.

someone on vegastripping said 1.6mm is still plat

id assume there is a set figure for noir though

why all these things have to have such inflated numbers ill never understand

"later this year" for mgm including room/total spend

heading into vegas tomorrow..will answer my own question I guess and post result here..

I have now received my MLIFE packet--which doesn't say all that much about the full system--however, in a sub-sub-(sub:p) menu on MLIFE.COM, there is a grid showing advantages of the various tiers. Except for one or two items, platinum and gold yield pretty much the same perks--one plus of these is special lines at buffets etc.
Nowhere is the status NOIR mentioned (at least Harrahs acknowledges the existence of SEVEN STARS in printed brochures and elsewhere).
I'll be in LAS this coming weekend and try to get more info from the (Players Club)=MLIFE desk.

someone on vegastripping said 1.6mm is still plat

I can attest that well over 1.6 million tier credits will not qualify players for the silly black card. ;)

id assume there is a set figure for noir though

There is not. Again, according to MGM's own training program, that level is invite-only based purely on actual losses, not ADT.


Nowhere is the status NOIR mentioned (at least Harrahs acknowledges the existence of SEVEN STARS in printed brochures and elsewhere).
I'll be in LAS this coming weekend and try to get more info from the (Players Club)=MLIFE desk.

MGM has no intention of making any official discloures about the black card level or how to qualify. They want that mystique around it as part of their marketing scheme.

However, it should not be difficult for you to glean some information this weekend about noir and the other aspects of mlife. All hosts, pit bosses, floor managers, as well as a lot of related service staff have all done MGM's mlife training sessions.

MGM has no intention of making any official discloures about the black card level or how to qualify. They want that mystique around it as part of their marketing scheme.

If they keep NOIR so secret, how would anyone know about it? and the perks(if any:D) that come with it--except for my reading FT, I wouldn't know about it.:confused:

gengar, thanks for clarifying. heard anything about room/total spend earn rates? i might be interested in gold, depending. (grazie gold at $6K seems reasonable.)

noir was mentioned in various mgm stock presentations and whatnot.

gengar, thanks for clarifying. heard anything about room/total spend earn rates? i might be interested in gold, depending. (grazie gold at $6K seems reasonable.)

noir was mentioned in various mgm stock presentations and whatnot.

Grazie Gold is really only $1.5K of spend ;) (and, I'm not sure why you think it's reasonable for $6K, since it has NO value ;) ) Well, unless you value a card that says GRAZIE GOLD. :D

ok, you got me, $1.5K how?

Grazie Gold is really only $1.5K of spend ;)
ok, you got me, $1.5K how?

I'm pretty sure it's only $1.5k of spend IF you're already a gold. Otherwise it looks like it's $6k of things billed to your suite. Not sure if the suite itself counts.

BK - If you have some other secret way of qualifying for Gold @ 1.5k, please share! :)

But with their current stance on comps, that's made Grazie a lot less appealing.

I don't have the math skills/patience to compare the return rates at the various comp programs to see where Grazie currently fits. IIRC, they had a pretty good conversion rate from points back into cash or free play.

ok, you got me, $1.5K how?

I'm pretty sure it's only $1.5k of spend IF you're already a gold. Otherwise it looks like it's $6k of things billed to your suite. Not sure if the suite itself counts.

BK - If you have some other secret way of qualifying for Gold @ 1.5k, please share! :)

But with their current stance on comps, that's made Grazie a lot less appealing.

Status match to GRAZIE GOLD, then you can re-qualify with only $1.5K spend. ;);)

And, yes, the suite rate (if you are not on a comp) would count towards the spend.

But, as mentioned above, and I feel it's fair to repeat again :

Why bother? GRAZIE GOLD has no value. I've been GRAZIE GOLD for a few years, and I'm trying to understand why anyone would be interested in this status. (or would consider $6K spend to be a good value for this status)

While it has been diluted a bit, over the past few years, Caesars (Total Rewards) Diamond is a much more useful status than GRAZIE GOLD.

Why bother? GRAZIE GOLD has no value. I've been GRAZIE GOLD for a few years, and I'm trying to understand why anyone would be interested in this status. (or would consider $6K spend to be a good value for this status)


Agreed, Grazie Gold's minimal perks previously are now worthless. A good friend of mine who would never reach Gold now attains it regularly and reminds me of it :rolleyes:.

I am MLife Platinum as well w/ just under 800K in "tier points". My question, which I have not been able to get an answer from Mlife.com, is "do my tier points get me anything other than my tier?" For instance, can I convert my 800K in points for something, or do my points just get me the benefits under the specific tier level?

I am MLife Platinum as well w/ just under 800K in "tier points". My question, which I have not been able to get an answer from Mlife.com, is "do my tier points get me anything other than my tier?" For instance, can I convert my 800K in points for something, or do my points just get me the benefits under the specific tier level?

From my reading of the perks, you get $0.02 in "express comps" [which can be used for food, beverage, rooms etc.] for every MLIFE point you earn. So 700,000 (say) x 0.02 = $14,000:confused: But maybe there is more to the equation. I'll be arriving in LAS in about 90 minutes, and I'll check with the MLIFE people and post more info later.
[Harrahs uses base points for placing people in various tiers Diamond, Plat. etc. and these translate to comps, one point = $0.01, so maybe my computation above is not all that off.:p]

Does anyone know if mlife will status match with Diamond or Gold Grazie? I'll be leaving tonight. THanks.

Does anyone know if mlife will status match with Diamond or Gold Grazie? I'll be leaving tonight. THanks.Please make sure to report back with what you learned! :p

I am MLife Platinum as well w/ just under 800K in "tier points". My question, which I have not been able to get an answer from Mlife.com, is "do my tier points get me anything other than my tier?" For instance, can I convert my 800K in points for something, or do my points just get me the benefits under the specific tier level?

Like elite status qualifying miles on airlines, it's only for the tier status.

This Mlife article (http://www.vegastripping.com/news/news.php?news_id=3842) in Vegas Tripping might be of interest to some.

I just returned from las vegas and after reading the various booklets and speaking to "mlife" agents:
To reach Platinum (their highest "listed" level) you need 200,000 mlife points. Sapphire and Pearl (the two lowest levels), get one point for every $2 played on a non-poker slot; gold members get one point for every $1.75 and plats 1 point for every $1.50. Your mlife points = 10 x your (regular) points. [So you need 20,000 points to get to platinum level--why they couldn't just use 20,000 points instead of the multiplier by 10 is not clear:confused:] So to retain platinum status (if you are already platinum) if you play $30,000 in a year (@$1.50 per point) you will reach 20,000 points.
Express Comps: (similar to Harrahs rewards credits), for each 1 point earned you get $0.02 in express comps, which can be used to pay for most hotel amenities (except tips). [A platinum member would get to use at least 20,000 x 0.02 = $400 of these in a year.]
Harrahs requires 11,000 base points (1 point = $5 played), hence a minimum of $55,000/year to retain diamond status. Accumulating rewards (comp) credits varies by locale, in las vegas, generally (once you get over 500 base tier credits in a day) the tier credits are multiplied by 4. In Atlantic City the multiplier seems to be around 1.5--but almost every day is a multiplier day somewhere varying from 3x to as much as 150x.
There are supposed to be special lines at the buffets for gold and plats in mlife, at Bellagio, the line at the buffet is still marked "invited" guests, when I used that line with only my mlife plat card (since there were no waiting lines at when I got there) I couldn't tell if they were honoring my card.
There are NO special lines at the casino cages, players club (mlife) for plats and NO platinum lounges--so Harrahs is one up on them for these perks.
[My offers in the mgm group have generally included free food credit, some of them still do but others may now be expecting me to use my Express Comps.]
They claim you can book offers directly at the mlife.com site, but I couldn't get that to work.

Please make sure to report back with what you learned! :p

I just came back from my weekend trip. I previously had an old MGM/Players card from a few years ago that I never used. I went up to the desk and asked if they could do a status match to a TR Diamond or Grazie Gold. She proceeded to say no and that they have to look at my play in order to upgrade my status so she gave me a saphire card.

By the end of my trip, I logged in about 9.5 hours at Aria playing baccarat. I now have about 95,000 tier points and a Gold card with mlife. I am waiting to see what I can do online via vs a host. I hope I can book offers/free rooms, etc through mlife like what I do with TR.

I also just got back from Aria. I am a platinum tier player. As a special invite for mlife, they gave me $23 in ExpressComps...wahoo!, 1/6 of 1 bet.

I was just there for 2 nights, both comp'd with $200 in freeplay and 2 buffets. I played 7hrs, 36 minutes 6 deck BJ at $136/bet (verified by players club). My BJ play is by the book with regard to strategy and betting. I also played various slots and accumulated 1900 old style points.

This play was awarded $117 in Express Comps. I also had no resort fees, but I am not sure if they were comp'd prior or under some secret Express Comp system. So, hopefully this helps those who want to calculate their comps.

I go to Vegas about every month, my play is usually 4-6hrs BJ per day for 3 days at $100-$200. Usually I never ask for additional comps as I am a burger and beer guy and would rather not have the "put it on your room and we shall see" hanging over me. I like the Express Comps. Even though it is obvious they are paying less, I see them accumulate, can spend them how I like, and they accumulate over time.

Played at NYNY.

Presented old style card.

Never got it back. Pit boss came back later with the new M Life card.

At least at NYNY, even though had the free slot play and a 2 night comp stay, NYNY still charged the resort fee.

Played at NYNY.

Presented old style card.

Never got it back. Pit boss came back later with the new M Life card.

At least at NYNY, even though had the free slot play and a 2 night comp stay, NYNY still charged the resort fee.

Bellagio (still) doesn't charge a resort fee; Mandalay Bay doesn't if the room is comped.

I also just got back from Aria. I am a platinum tier player. As a special invite for mlife, they gave me $23 in ExpressComps...wahoo!, 1/6 of 1 bet.

I was just there for 2 nights, both comp'd with $200 in freeplay and 2 buffets. I played 7hrs, 36 minutes 6 deck BJ at $136/bet (verified by players club). My BJ play is by the book with regard to strategy and betting. I also played various slots and accumulated 1900 old style points.

This play was awarded $117 in Express Comps. I also had no resort fees, but I am not sure if they were comp'd prior or under some secret Express Comp system. So, hopefully this helps those who want to calculate their comps.

I go to Vegas about every month, my play is usually 4-6hrs BJ per day for 3 days at $100-$200. Usually I never ask for additional comps as I am a burger and beer guy and would rather not have the "put it on your room and we shall see" hanging over me. I like the Express Comps. Even though it is obvious they are paying less, I see them accumulate, can spend them how I like, and they accumulate over time.

Steve,

Did you book your offer through a host or mlife.com?

I am rather disappointed with what I see at mlife.com. It was my first trip that I played heavy (in my opinion) at an MGM property (Aria). I stayed across the strip from Aria at PH since I get comp rooms automatically from TR. As from my previous post, I played about 9.5 hours for 3 days at about $350 per hand in baccarat (verified by a host). The host says she can comp me free rooms/limo etc but when I log into mlife.com, I see rooms available but are at a rate. Even rooms at lower end props charge me. I was hoping I can book free rooms, offers, etc like what I do sometimes with TR but even with my Gold status at MGM, I don't get free rooms automatically? I don't get it. Hopefully it will just take them time to update my account?

If I have to go through a host every time, I will probably just stick with my Diamond status at Caesars.

Steve,

Did you book your offer through a host or mlife.com?

I am rather disappointed with what I see at mlife.com. It was my first trip that I played heavy (in my opinion) at an MGM property (Aria). I stayed across the strip from Aria at PH since I get comp rooms automatically from TR. As from my previous post, I played about 9.5 hours for 3 days at about $350 per hand in baccarat (verified by a host). The host says she can comp me free rooms/limo etc but when I log into mlife.com, I see rooms available but are at a rate. Even rooms at lower end props charge me. I was hoping I can book free rooms, offers, etc like what I do sometimes with TR but even with my Gold status at MGM, I don't get free rooms automatically? I don't get it. Hopefully it will just take them time to update my account?

If I have to go through a host every time, I will probably just stick with my Diamond status at Caesars.

Most of my offers at mlife.com are comped offers, but I can't seem to book these directly on the internet. (Before mlife.com they claimed that booking a room on playersclub.com was possible, except for one or two promos that didn't work either.) In general slot players (like me:p) get better offers than table game people. Also many of my offers come in the mail and are NOT listed on mlife.com.
PS: For many of my TR offers, they also come by mail and are not listed on harrahs.com--but harrahs makes booking rooms very easy.

Most of my offers at mlife.com are comped offers, but I can't seem to book these directly on the internet. (Before mlife.com they claimed that booking a room on playersclub.com was possible, except for one or two promos that didn't work either.) In general slot players (like me:p) get better offers than table game people. Also many of my offers come in the mail and are NOT listed on mlife.com.
PS: For many of my TR offers, they also come by mail and are not listed on harrahs.com--but harrahs makes booking rooms very easy.

Thanks for the info. Before, when you call PlayersClub, were they able to book comp rooms as well without an offer code or was an offer code necessary?

Steve,

Did you book your offer through a host or mlife.com?

I am rather disappointed with what I see at mlife.com. It was my first trip that I played heavy (in my opinion) at an MGM property (Aria). I stayed across the strip from Aria at PH since I get comp rooms automatically from TR. As from my previous post, I played about 9.5 hours for 3 days at about $350 per hand in baccarat (verified by a host). The host says she can comp me free rooms/limo etc but when I log into mlife.com, I see rooms available but are at a rate. Even rooms at lower end props charge me. I was hoping I can book free rooms, offers, etc like what I do sometimes with TR but even with my Gold status at MGM, I don't get free rooms automatically? I don't get it. Hopefully it will just take them time to update my account?

If I have to go through a host every time, I will probably just stick with my Diamond status at Caesars.

I usually go through a host at all MGM/Mirage properties. My card play trumps my slot play by a lot and I can usually ask a host for upgrade on what the offer says. Also, the old Players Club and new Mlife both dont seem to allow you to book rooms. I will agree that my play is less at TR, but yet I can get a compd suite there at any hotel at any time, booked through the website, with no hassles. lastly, I find play takes 2-3 months to update for comp rooms at either site.

Thanks for the info. Before, when you call PlayersClub, were they able to book comp rooms as well without an offer code or was an offer code necessary?

With either Mlife or TR, you just give them your players number and they can look up all the offers, including ones not shown on the website.

Thanks for the info. Before, when you call PlayersClub, were they able to book comp rooms as well without an offer code or was an offer code necessary?

My host(ess) have been able to get me comped rooms when I called, but I have found that having received a specific mailing makes things easier.
[Once MGM had an offer that had so many options that even with the mailing no one really understood what the conditions were.:)]

Thanks for the responses guys. Did the old Players Club give out shopping money, gift cards or cruises? I just really want to compare if mlife will give comps as good as TR's.

The reason why I hate going through a host is when I go with my GF, I don't really gamble as much as if I go by myself or with my friends. I don't want my host to give me a stink eye just because every other 3 trips I go, I don't play. With TR, I book rooms online if I was to go with my GF and rooms with my host when I plan to play big.

Thanks for the responses guys. Did the old Players Club give out shopping money, gift cards or cruises? I just really want to compare if mlife will give comps as good as TR's.

The reason why I hate going through a host is when I go with my GF, I don't really gamble as much as if I go by myself or with my friends. I don't want my host to give me a stink eye just because every other 3 trips I go, I don't play. With TR, I book rooms online if I was to go with my GF and rooms with my host when I plan to play big.

I asked my slot hostess at Caesars Palace whether it made a difference if I booked through her or on-line, she indicated it didn't make a difference.
In the MGM system (apparently) it does, my slot hostess at Mandalay Bay said she gets "credits" when she does the booking, ditto for Monte Carlo.

I asked my slot hostess at Caesars Palace whether it made a difference if I booked through her or on-line, she indicated it didn't make a difference.
In the MGM system (apparently) it does, my slot hostess at Mandalay Bay said she gets "credits" when she does the booking, ditto for Monte Carlo.

Interesting. When I use to book stuff through my hostess from Caesars, she always told me to tell her any of my friends that were coming with me that had a TR card. She told me that she would get credit for them even if they don't book a room but just use their TR card.

1) Never believe anything a host tells you
2) Usually it takes three trips booked by a host before you are "coded" to them. So it matters the first three trips, then it doesn't.
3) Female hosts are hosts, not hostesses.

QL

I am quite dissapointed in mlife. I just called the players club and they told me that I only have discounted rooms and that I would have to wait until next quarter to receive any other offers. Keep in mind, it was my first time using my card coming over from TR and I spent 10 hours avg 350$ per bet. The host said she can comp me this and that but I was hoping I could get comp rooms the easy way like with my TR.

I started the year with 784k+ tier points (=mlife pts), played the weekend of 1/20-23 at Mandalay Bay and Bellagio and ended with 825k+ pts. I just checked my acct and it shows 744k+--why the sudden decrease. I got shuttled around to a few agents until I spoke to someone who knew: as you earn points they roll off the acct after 12 months, so even though the mlife system just started the tier points total actually is cumulative for 12 months back. Status In MLIFE, once earned, is good for 1 year from that date.
[In Harrahs system you retain status (once earned) until March of the following year--but on 1/1 of each year your base points get reset to 0].
PS: That I had to speak with several agents before I got an answer signals (to me) that they did not plan the MLIFE system too well.:td:

This Mlife article (http://www.vegastripping.com/news/news.php?news_id=3842) in Vegas Tripping might be of interest to some.

Slot play may have the most objectively measurable negative impact, but I find it hard to believe anyone really thinks slot players are the ones hurt most by the leadup to/rollout of mlife and other various comp changes over the last 8-9 months or so.

I am quite dissapointed in mlife. I just called the players club and they told me that I only have discounted rooms and that I would have to wait until next quarter to receive any other offers. Keep in mind, it was my first time using my card coming over from TR and I spent 10 hours avg 350$ per bet. The host said she can comp me this and that but I was hoping I could get comp rooms the easy way like with my TR.

Thing is though, we'd need to have an accurate comp valuation system in place before trying to do website comps, at least in the current form. The determination of so-called "expresscomps" is a joke for table players, so as it is, you'd have to go through a host to get anything meaningful anyway.


I started the year with 784k+ tier points (=mlife pts), played the weekend of 1/20-23 at Mandalay Bay and Bellagio and ended with 825k+ pts. I just checked my acct and it shows 744k+--why the sudden decrease. I got shuttled around to a few agents until I spoke to someone who knew: as you earn points they roll off the acct after 12 months, so even though the mlife system just started the tier points total actually is cumulative for 12 months back. Status In MLIFE, once earned, is good for 1 year from that date.
[In Harrahs system you retain status (once earned) until March of the following year--but on 1/1 of each year your base points get reset to 0].
PS: That I had to speak with several agents before I got an answer signals (to me) that they did not plan the MLIFE system too well.:td:

This 12-month rolling qualification period has been in the FAQ on the mlife website, btw.

It looks like (from the published list) the "tier privileges" are nothing to write home about. Jump the queue a few times ? That's it ?

To my understanding you can see and measure the comps available from logged play - this any player's club employee can do - but it's up to the host, with a certain amount of discretion, as to what else they can comp you (RFB etc)

I have about 10 hours of BJ logged at just over $100 a hand, which I understand is good enough for a few days of RFL. Have not followed through on that yet, though...

D.

I am quite dissapointed in mlife. I just called the players club and they told me that I only have discounted rooms and that I would have to wait until next quarter to receive any other offers. Keep in mind, it was my first time using my card coming over from TR and I spent 10 hours avg 350$ per bet. The host said she can comp me this and that but I was hoping I could get comp rooms the easy way like with my TR.

Back in Vegas again. I posted last month a bit about Mlife at Aria. This time I am at Monte Carlo in a Monaco suite (finally updated). My play last night consisted of a mix of slots and BJ. I checked this morning and my BJ play was 3hrs 5 min at an average bet of $350. That play yielded $81 in ExpressComps. Since I am now supposed to use those comps for meals, shows, etc and not get anything more from my host, I would say those pretty much suck. Of course, it really doesn't matter much when figuring comps, but between 2 MGM casinos last night I lost $9500 on BJ and slots. $81???? Hmmmmm. Once again, the time, play and comps were all verified today.

Back in Vegas again. I posted last month a bit about Mlife at Aria. This time I am at Monte Carlo in a Monaco suite (finally updated). My play last night consisted of a mix of slots and BJ. I checked this morning and my BJ play was 3hrs 5 min at an average bet of $350. That play yielded $81 in ExpressComps. Since I am now supposed to use those comps for meals, shows, etc and not get anything more from my host, I would say those pretty much suck. Of course, it really doesn't matter much when figuring comps, but between 2 MGM casinos last night I lost $9500 on BJ and slots. $81???? Hmmmmm. Once again, the time, play and comps were all verified today.

Table players (with decent action) should still get discretionary comps.

What did your host say, when you asked for charges to be covered?

Table players (with decent action) should still get discretionary comps.

What did your host say, when you asked for charges to be covered?

Funny. Asked that question last night. 12% of comps go to express comps. I had another $100 in discretionary comps. I assume the rest are used for future RFB offers.

Back in Vegas again. I posted last month a bit about Mlife at Aria. This time I am at Monte Carlo in a Monaco suite (finally updated). My play last night consisted of a mix of slots and BJ. I checked this morning and my BJ play was 3hrs 5 min at an average bet of $350. That play yielded $81 in ExpressComps. Since I am now supposed to use those comps for meals, shows, etc and not get anything more from my host, I would say those pretty much suck. Of course, it really doesn't matter much when figuring comps, but between 2 MGM casinos last night I lost $9500 on BJ and slots. $81???? Hmmmmm. Once again, the time, play and comps were all verified today.
Whether you won $9500 or lost $9500 isn't the question. Suppose during that 3.5 hrs you were playing blackjack you played 40 hands per hour for a total of 140 hands at $350. If you are a perfect basic strategy player you have a -EV of 0.5% or about $1.75 per hand. This works out to a theoretical loss of $245 (more if you play poorly, learn your basic strategy cold!). The $81 comp offered to you therefore is not significantly out of line.

Funny. Asked that question last night. 12% of comps go to express comps. I had another $100 in discretionary comps. I assume the rest are used for future RFB offers.

The 12% figure explains a lot. This just goes to show how ill-conceived the whole "Express Comps" system is. It's like MGM is making a feeble attempt at eliminating guest-host interactions while also trying to throw a bone to gamers who would rather just go through the website than have to call in. But at a meager 12% which could (depending on the property) be as low as 1/3 of what would normally be granted, it makes the whole scheme pointless and has the bonus effect of alienating players. As I mentioned before in this thread, everyone is still just going to have to talk to hosts anyway.


Whether you won $9500 or lost $9500 isn't the question.

Ya, he even said that himself - just look at what you quoted.

BTW, 40 hands/hr is extremely low even at a multiple player table (which is less likely at 350avg, too) and throws off your estimates.

I believe the standard these days is 60 rounds/hr for calculating comps. OF course, if you're playing heads up it'll be much more - but I don't think the pit suits can adjust anything to take that into consideration....

As to accumulated losses - that does help, but only if you're talking to someone who can work outside the framework of "computer said so".

D.

The 12% figure explains a lot. This just goes to show how ill-conceived the whole "Express Comps" system is. It's like MGM is making a feeble attempt at eliminating guest-host interactions while also trying to throw a bone to gamers who would rather just go through the website than have to call in. But at a meager 12% which could (depending on the property) be as low as 1/3 of what would normally be granted, it makes the whole scheme pointless and has the bonus effect of alienating players. As I mentioned before in this thread, everyone is still just going to have to talk to hosts anyway.




Ya, he even said that himself - just look at what you quoted.

BTW, 40 hands/hr is extremely low even at a multiple player table (which is less likely at 350avg, too) and throws off your estimates.

I believe the standard these days is 60 rounds/hr for calculating comps. OF course, if you're playing heads up it'll be much more - but I don't think the pit suits can adjust anything to take that into consideration....

60hph is about right for a full table, so I wouldn't be that surprised if casinos use that as a baseline for ratings - but anything less than a full table will be much faster than that.

Rating systems do accommodate variances in hph; on rating cards and in software this is usually referred to as "game speed". Of course, whether casinos or pit bosses choose to accurately measure this is a different issue.

Really ? I wasn't aware that game speed was factored into the system - you sound like you're familiar with these systems.... are you ?

D.

60hph is about right for a full table, so I wouldn't be that surprised if casinos use that as a baseline for ratings - but anything less than a full table will be much faster than that.

Rating systems do accommodate variances in hph; on rating cards and in software this is usually referred to as "game speed". Of course, whether casinos or pit bosses choose to accurately measure this is a different issue.

Really ? I wasn't aware that game speed was factored into the system - you sound like you're familiar with these systems.... are you ?

D.

I'm familiar with some of the systems that are used, but not familiar with how companies actually implement and use them. For example, it's entirely possible that some casinos may just skip over the "game speed" rating category even if it's in the software and on the cards.

I'd be annoyed if hph weren't measured accurately since I almost always play heads-up... I mean, heads-up can probably exceed double the baseline 60hph even with shuffling.

I'd be annoyed if hph weren't measured accurately since I almost always play heads-up... I mean, heads-up can probably exceed double the baseline 60hph even with shuffling.

Some might say, that 'heads-up' play is not comp-maximizing (in almost all instances). ;)

Back in Vegas again. I posted last month a bit about Mlife at Aria. This time I am at Monte Carlo in a Monaco suite (finally updated). My play last night consisted of a mix of slots and BJ. I checked this morning and my BJ play was 3hrs 5 min at an average bet of $350. That play yielded $81 in ExpressComps. Since I am now supposed to use those comps for meals, shows, etc and not get anything more from my host, I would say those pretty much suck. Of course, it really doesn't matter much when figuring comps, but between 2 MGM casinos last night I lost $9500 on BJ and slots. $81???? Hmmmmm. Once again, the time, play and comps were all verified today.

Unfortunately, I know from expereince many MGM properties will comp 10% of actual losses, but you will have to speak to a host.

Perhaps that's true when you form a longer-term relationship with a property ? Or when your losses are high ?

Unfortunately, I know from expereince many MGM properties will comp 10% of actual losses, but you will have to speak to a host.

When you look for offers in your account on www.mlife.com, there is a begin and end date, make sure you extend the end for several months, otherwise offers which are available probably won't be listed.:td:

Anybody have any idea how table game play translates into tier credits ?

I logged about 10 hrs x ~ $120 avg / hand (BJ) for ~ 30,000 tier credits - is that typical ?

Anybody have any idea how table game play translates into tier credits ?

I logged about 10 hrs x ~ $120 avg / hand (BJ) for ~ 30,000 tier credits - is that typical ?

In the MLife brochure they state:

"Your Tier Credits for playing table games accumulate according to length of play, average bet, and game type. For example, get rated at $25 per hand in blackjack for one hour and you will receive 550 Tier Credits."
So based on your play 10 x 4.8 x 550 = 26400, so you seem to have gotten the better of the deal.:) [120/25 = 4.8 ]

Thanks - I never got a brochure.

That's interesting. I have seen a few opinions about how much a gold (or above) status is worth - does anyone have any input on this as of the new system (2011) ? Any real perks to getting "elite" status ?

Thanks

D.

In the MLife brochure they state:

"Your Tier Credits for playing table games accumulate according to length of play, average bet, and game type. For example, get rated at $25 per hand in blackjack for one hour and you will receive 550 Tier Credits."
So based on your play 10 x 4.8 x 550 = 26400, so you seem to have gotten the better of the deal.:) [120/25 = 4.8 ]

Thanks - I never got a brochure.

That's interesting. I have seen a few opinions about how much a gold (or above) status is worth - does anyone have any input on this as of the new system (2011) ? Any real perks to getting "elite" status ?

Thanks

D.

In the same booklet I quoted from (above) they have a grid listing perks for the various levels. IMHO the whole program is not that great (compared to Harrahs), except that Gold and Plat. earn "Express Comps" at an accelerated rate.
[In Harrahs system: diamond level players: (1)special lounge, (2)special lines at their players club, (3)casino cage, (4)check-in--MLIFE Plats get none of these. There are special lines at the buffet for plats:p]

Perhaps that's true when you form a longer-term relationship with a property ? Or when your losses are high ?

Both, and add in a third in that losses have to be consistent in order for hosts to base comps off anything other than ADT.

Anybody have any idea how table game play translates into tier credits ?

I logged about 10 hrs x ~ $120 avg / hand (BJ) for ~ 30,000 tier credits - is that typical ?

Seems about right. Although I was staying at Cosmo over March Madness I put in about 80 minutes at Bellagio, ~1.5k average and got a little under 60k credits. This is their double deck game (stand S17, no surr, no rsa).


That's interesting. I have seen a few opinions about how much a gold (or above) status is worth - does anyone have any input on this as of the new system (2011) ? Any real perks to getting "elite" status ?

Platinum in mlife is worthless for table games players (as you appear to be). Anything that a Platinum-level table games player can now get through Platinum would have been available previously by talking to a host anyway. And some of the listed perks are a total farce, such as nightclub access.

BTW, word on the street is that MGM is already planning a massive overhaul of mlife to make it more attractive, but it might be too late for that. Had a drink with my old host and all he did was complain about how many players he's losing. Really got to feel for the hosts. Best thing for all the Bellagio employees at this point would be if Elaine buys the property.

Just got back from a trip to the MGM Grand over 4/22-4/25 on a comped room. I'm an mLife gold, bet around $100/hand ~4 hrs day, and figured I'd share a bit on the new "benefits":
1. Room upgrade - no upgrade available on check-in. Go figure : (
2. Access to clubs/VIP pool area (Wet Republic) - as noted in prior posts, whoop de doo. I was offered free admission to the clubs and VIP pool area. I agree with gengar, a "total farce."

At the end of my stay, I was unpleasantly surprised to find that my comps were SUBSTANTIALLY reduced from prior trips. The host explanation: "your comps were reduced since the new express comps offer you more freedom to comp yourself". My usual offer would be room and generally $300-500 of food/bev, depending on how many hours I play (varies based on win/loss). This trip, my comps, including express comps, were ~$170. It seems the fancy cards are the only new benefit of mLife.

Thanks - informative post.

When you say $100 a hand, is that BJ or other games ?

D.


Just got back from a trip to the MGM Grand over 4/22-4/25 on a comped room. I'm an mLife gold, bet around $100/hand ~4 hrs day, and figured I'd share a bit on the new "benefits":
1. Room upgrade - no upgrade available on check-in. Go figure : (
2. Access to clubs/VIP pool area (Wet Republic) - as noted in prior posts, whoop de doo. I was offered free admission to the clubs and VIP pool area. I agree with gengar, a "total farce."

At the end of my stay, I was unpleasantly surprised to find that my comps were SUBSTANTIALLY reduced from prior trips. The host explanation: "your comps were reduced since the new express comps offer you more freedom to comp yourself". My usual offer would be room and generally $300-500 of food/bev, depending on how many hours I play (varies based on win/loss). This trip, my comps, including express comps, were ~$170. It seems the fancy cards are the only new benefit of mLife.

Thanks - informative post.

When you say $100 a hand, is that BJ or other games ?

D.

A relatively equal proportion of of BJ, craps and pai gow poker. And for craps, I am not counting odds in my avg bet, as the MGM doesn't. I didn't clarify in last post, but room was free up-front, no resort fees, food/bev was a back-end comp of ~$170.

At the end of my stay, I was unpleasantly surprised to find that my comps were SUBSTANTIALLY reduced from prior trips. The host explanation: "your comps were reduced since the new express comps offer you more freedom to comp yourself".

Yikes - my immediate response to any host who tried to feed me that line would be to tell him where he could put that freedom. I'm not saying people don't want host-less interaction, but in Express Comps' present implementation at maybe 1/10 of ADT (if that), who can take advantage of it? It's saying a lot that Express Comps is the biggest joke of mlife, since mlife is pretty much the biggest joke of a program out there.

BTW, you can add Jet to the long list of nightclubs I've personally checked doesn't that recognize the stated mlife Platinum perk. It's become a personal hobby of mine (quite entertaining, I might add!) to see just how much a joke the nightclub access stated benefit is.

BTW, you can add Jet to the long list of nightclubs I've personally checked doesn't that recognize the stated mlife Platinum perk. It's become a personal hobby of mine (quite entertaining, I might add!) to see just how much a joke the nightclub access stated benefit is.

Fortunately, Studio 54 and Tabu both DO recognize the Gold/Plat benefit and offered free admission via VIP/invited guest line even on Saturday night. Not the classiest of Vegas nightclubs though, and I'd wager that the typical Gold/Plat/Noir mLife demographic has no interest fighting mobs of fake-ID carrying college brats for a $20 well-vodka appletini in a plastic cup.

Perhaps that was the intention of mLife: give higher level gamblers "VIP" benefits that they will be unlikely to use as an excuse to reduce comps, in order to maximize revenue. If this is so, I'd say MGM is just a wee bit short-sighted...

On a separate note, have any recent MGM property visitors felt that drink service has slowed as compared to last year? I swear I waited 30+ mins for drinks even in higher limit areas.

Fortunately, Studio 54 and Tabu both DO recognize the Gold/Plat benefit and offered free admission via VIP/invited guest line even on Saturday night. Not the classiest of Vegas nightclubs though, and I'd wager that the typical Gold/Plat/Noir mLife demographic has no interest fighting mobs of fake-ID carrying college brats for a $20 well-vodka appletini in a plastic cup.

Perhaps that was the intention of mLife: give higher level gamblers "VIP" benefits that they will be unlikely to use as an excuse to reduce comps, in order to maximize revenue. If this is so, I'd say MGM is just a wee bit short-sighted...

On a separate note, have any recent MGM property visitors felt that drink service has slowed as compared to last year? I swear I waited 30+ mins for drinks even in higher limit areas.
Mid-day the wait was minimal--5 minutes at the most; in the morning (between 9 am and 10 am), I didn't see a waitress for over an hour. [I play 1 cent slots...]
Harrahs properties are gravitating to a system where you can order drinks right from the slot machine^. I saw this in New Orleans, and I received an email that it is coming to Atlantic City.

On a separate note, have any recent MGM property visitors felt that drink service has slowed as compared to last year? I swear I waited 30+ mins for drinks even in higher limit areas.

I haven't played at MGM, but I do know that at Bellagio they have cut many off-peak waitress shifts. In fact in one of the high limit areas, they do not even have waitress service on some graveyard shifts. I know that the workers all live off tips so slow shifts are never good, but to not have certain shifts staffed at all seems to go a bit far.

If at table games, just tell the pit boss you want a drink - whoever is there should be able to get a waitress over for you.

Is there any way to get a complimentary Sapphire status without much gambling?

Info n/a anymore

I've essentially quit the mgm system (too many un-honored offers, and unanswered emails.) They tried to emulate some of the good features of Harrahs (=Caesars Entertainment), but left out lots of others: (1)no tiered lines at the players club desks, (2)no special lines at the cashiers, (3)no platinum lounge, (4)no platinum line at the taxi stands etc.

Steve,

Did you book your offer through a host or mlife.com?

I am rather disappointed with what I see at mlife.com. It was my first trip that I played heavy (in my opinion) at an MGM property (Aria). I stayed across the strip from Aria at PH since I get comp rooms automatically from TR. As from my previous post, I played about 9.5 hours for 3 days at about $350 per hand in baccarat (verified by a host). The host says she can comp me free rooms/limo etc but when I log into mlife.com, I see rooms available but are at a rate. Even rooms at lower end props charge me. I was hoping I can book free rooms, offers, etc like what I do sometimes with TR but even with my Gold status at MGM, I don't get free rooms automatically? I don't get it. Hopefully it will just take them time to update my account?

If I have to go through a host every time, I will probably just stick with my Diamond status at Caesars.

I've been a Diamond player for 4 years now hitting tiers of 88k points, 93k points, and 87k points 3 out of the 4 years. I was never bumped up to 7-stars nor was I treated any different than a "minimum" Diamond member hitting 10k tier points (at that time). I'm currently at the Platinum level at MGM properties and in my opinion, the MGM rooms BLOW AWAY the Harrah's facilities.

Even if you have to use a host to book, it's well worth it...just shoot them an email and let them take care of it. I know that a room is just a room, and when you're in vegas you don't plan on spending a lot of time in the room, but when you lose, every little bit helps you feel better!

Also just to clarify, if your room is booked as a comped room, you DO NOT have to pay a resort fee.

I go to Vegas about every month and I used to never play at MGM. Now I won't touch Harrahs properties at all. What MGM offers is SO MUCH MORE than what Harrahs will/can offer.

I've been a Diamond player for 4 years now hitting tiers of 88k points, 93k points, and 87k points 3 out of the 4 years. I was never bumped up to 7-stars nor was I treated any different than a "minimum" Diamond member hitting 10k tier points (at that time). I'm currently at the Platinum level at MGM properties and in my opinion, the MGM rooms BLOW AWAY the Harrah's facilities.

Even if you have to use a host to book, it's well worth it...just shoot them an email and let them take care of it. I know that a room is just a room, and when you're in vegas you don't plan on spending a lot of time in the room, but when you lose, every little bit helps you feel better!

Also just to clarify, if your room is booked as a comped room, you DO NOT have to pay a resort fee.

I go to Vegas about every month and I used to never play at MGM. Now I won't touch Harrahs properties at all. What MGM offers is SO MUCH MORE than what Harrahs will/can offer.
I haven't seen the remodeled rooms in MGM, but their "old" rooms (included small suites) were very much inferior to even Caesars Palace Forum Tower rooms; CP Augustus Tower rooms were IMHO were "twice as nice" as anything MGM had to offer.
PS: Do you play slots or table games? Before I attained 7-Stars, as Diamond slot player, when I had gotten to over 80K, I got lots of nice offers from "Harrahs system", free rooms (even on weekends) and other nice perks.

I haven't seen the remodeled rooms in MGM, but their "old" rooms (included small suites) were very much inferior to even Caesars Palace Forum Tower rooms; CP Augustus Tower rooms were IMHO were "twice as nice" as anything MGM had to offer.
PS: Do you play slots or table games? Before I attained 7-Stars, as Diamond slot player, when I had gotten to over 80K, I got lots of nice offers from "Harrahs system", free rooms (even on weekends) and other nice perks.

I once stayed in a Bellagio Penthouse suite, which was easily the best hotel room I ever stayed in (which isn't saying all that much but it was still a great room). Most other rooms mgm stuffed me in (before the switch to mlife) were really nothing special, especially the rooms in the MGM itself. My favorite rooms there are the Signature suites which they unfortunately can't comp.

The rooms in Caesars properties go from very bad to pretty good. I haven't stayed in the Augustus Tower yet but I did think the Forum Tower rooms were nice. I used to love going to Caesars to play and especially hang out in the sports book, but not anymore. What they've done to that property is a disgrace IMO.

I'll be in Vegas over memorial day weekend and booked a suite in bally's, though it's probably not going to be as good as the last suite I had there. :)

P.S. When you talk about playing BJ, do you play on the 6/5 tables? I'll never play those but have had a hard time finding any that pay 3/2. Do you need to play $100+ minimum tables to get 3/2?

Hi all,

I go to LV 3-4 times a year and really only play BJ. I generally go either with another guy or my girlfriend (all early 40s). We enjoy shows and fights, not really into high-end fine dining, except for special occasions. It doesn't take much to impress me with a room, so I'm not looking for penthouses and super-suites.

I've been part of the MGM program for several years now and used to stay 4-5 yrs ago (simple comp room, or 2 out of 3 comp with mail offer--not RFB) at MGM Grand when I was just playing <$25/hand BJ or penny slots.

Then I started playing bigger money and learned to get a line of credit and a host. First was the Palms for a year or so where I really like the hotel but it's too far from the strip. Then I moved on to Mandalay and have been there for the last two years, but I'm tired of being so far south and I don't think their casino is up to par anymore. (I like to get out of the hotel and walk the strip easily). I was at Mandalay in late March/early April, 3 nights comp up front at THE Hotel (love my host but she's off on Sundays during the day when I'm checking out and the VIP lounge staff say they can only access my express comps, nothing based on my play.).

So I've come full circle and have a host at MGM and am going out in May for the Mayweather fight, comped 2 nights up front but host says he's out of cheap fight tix he can comp (even worse, I can't charge them to the room to comp some off the back end when I leave!), but if my play is good he'll get them for me for Pacquiao fight in June.

Like everyone else here I'm not thrilled with the discretionary comps that mlife seems to have taken away from the hosts. If you're not full RFB up front, then you're screwed and your play doesn't really matter. So, my question is where (what upper-mid level property and/or program) are your best suggestions for me considering each visit I'll play about 2.5 hrs/day over 3 days (~8hrs total) at $250-350/hand Blackjack? MGM Grand, Monte Carlo, Aria?

Any suggestions would be helpful. Thanks.

Edit--Just logged into mlife account ad see mt express comp balance is -$82. ...? How do I get a negative comp balance?

I don't like Aria much for access to the Strip as it takes forever to get anywhere (either a walk through the adjacent Crystals mall or around back onto Harmon). Aria is not actually set back that far from the Strip, it's just that the casino floor is not laid out well and the City Center complex is convoluted.

Edit--Just logged into mlife account ad see mt express comp balance is -$82. ...? How do I get a negative comp balance?

This is a new one to me, may just be a website glitch (mLife is known for that). ExpressComps are never supposed to go negative since it's a balance account with expenditures controlled by the player. Players can get overcomped on other balances, but they shouldn't on ExpressComps - and they also shouldn't deduct from ExpressComps to cover overcomping elsewhere, otherwise the system is not working like they are telling us it is supposed to. Check with a host and let us know.

I'd say Mandalay Bay is your best bet. Talk with your host and see what you can do about picking up charges on Sunday. Don't ask VIP to do it or they will use your Express Comps. Also, she can reverse credit card charges after the fact when she gets back in after her weekend.

QL

How long does it take for MLife to email you your trip confirmation?

Just curious, as it was not instantaneous like most other sites.

Thanks!

Got a room offer from aria. Says if I get 1250 pts per day room will be fully comped. What kind of points is this? Tier? Session?

@ellinj,

1250 tier credits seems incredibly low for a room comp at Aria. Slot points convert 1:1 to tier credits, but there's no points for table games -- they just go straight to tier credits. POINTplay and FREEplay and HSP are all reward points and are not things that marketing would likely say that you need to earn to get a comp.

1250 tier credits requires $250 coin-in on slots, or about an hour of blackjack at $50 a hand. I would believe ten times that number (12,500 points) for a room comp; that's four hours at $125 a hand.

@ellinj,

1250 tier credits seems incredibly low for a room comp at Aria. Slot points convert 1:1 to tier credits, but there's no points for table games -- they just go straight to tier credits. POINTplay and FREEplay and HSP are all reward points and are not things that marketing would likely say that you need to earn to get a comp.

1250 tier credits requires $250 coin-in on slots, or about an hour of blackjack at $50 a hand. I would believe ten times that number (12,500 points) for a room comp; that's four hours at $125 a hand.

Its apparently session points not tier points, I earned 40k or so tier points but not enough session points for the comp.

Copied from my offer email.

Special room rates starting from $79 Sunday – Thursday and Special Weekend Rates Available
Earn 1,250 Points per Day at ARIA on Your M life Card and Your Room is Complimentary
$25 Resort Credit
Offer valid Now - August 30

Its apparently session points not tier points, I earned 40k or so tier points but not enough session points for the comp.

Ah. I'm not much of a slot player. Google tells me session points are either 1:10 to tier credits or 1:7.5, although that could be because the number depends on if you're gold or platinum (both of whom earn points faster than sapphire and pearl). If it's 1 session point : 10 tier credits, 1250 session points would be 12500 tier credits, or $2500 coin-in per day -- which, by my calculations at dollar slots, gives a comp value comparable to midweek rates at ARIA. Which makes sense, so 10:1 seems to fit.

As I understand it. -- 40k tier credits over three days or less should have gotten you the room comp. So I have a few questions:

How many days were you there? Did you mix slots with tables or VP to get that 40k tier credits? What's your guess on the session points you earned for that 40k tier credits (ie the session points : tier credits ratio)?

Ah. I'm not much of a slot player. Google tells me session points are either 1:10 to tier credits or 1:7.5, although that could be because the number depends on if you're gold or platinum (both of whom earn points faster than sapphire and pearl). If it's 1 session point : 10 tier credits, 1250 session points would be 12500 tier credits, or $2500 coin-in per day -- which, by my calculations at dollar slots, gives a comp value comparable to midweek rates at ARIA. Which makes sense, so 10:1 seems to fit.

As I understand it. -- 40k tier credits over three days or less should have gotten you the room comp. So I have a few questions:

How many days were you there? Did you mix slots with tables or VP to get that 40k tier credits? What's your guess on the session points you earned for that 40k tier credits (ie the session points : tier credits ratio)?

I was there 3 days, did most of my slot play at Aria, and a bit of table gaming at Monte Carlo,

I *Think* I arrived at Aria with about 54k tier points, I before checkout I was up to about 95k tier points, and after checkout I was up to 119k as I expect the room and my $800 dinner on my room bumped up my points yet again.

Does this provide anything for those of us who don't gamble? I spend alot in Las Vegas hotels and restaurants but don't really gamble... was wondering if it was worth signing up for. Thanks

Yes now with $40,000 MGM charges in a year get you this Noir card.

Has anyone heard anything about the pending changes?

Oct 1st Program Changes (https://www.mlife.com/booking/rewardsprogramchanges)

wonder how they will handle the transition to the new point expiration date. Will all my tier points go poof october 2012 or 2013?

The rolling expiration date for tiers and Tier Credits will be replaced with one set expiration date per year - October 1. If you advance to a higher tier before that date, you'll enjoy those tier benefits for at least a year!

Has anyone heard anything about the pending changes?

Oct 1st Program Changes (https://www.mlife.com/booking/rewardsprogramchanges)

The link doesn't open..

Actually I think that the whole site is down..

Did you guys hear there is a facebook app game called "My Vegas" that you play and you earn real M life points?

Did you guys hear there is a facebook app game called "My Vegas" that you play and you earn real M life points?

you can earn various mgm prizes, but there is no redemption option for MLife Points.

There are no mlife properties in Macau are there? Ie can I accumulate redeem Comps in Asia?

Did you guys hear there is a facebook app game called "My Vegas" that you play and you earn real M life points?

i've been playing it some, but apparently others spend all day on it. there's a fb group called my vegas friends, too, that you can join and add 100 players to earn the max daily friend bonus.

I'm at level 48, I think, but some cats on there are already up to 125 or so. It takes a LOT of playing to get to that level. Averaging HOURS a day, every day.

I think I'm at around 13000 of those reward points. I'm close to getting two free glasses of champagne or other items of minimal value :/

Hey Folks,
Just finished up a trip to LAS and stayed at the MGM Grand. This is my first trip since the October 1, 2012, program changes. Here's a few answers to the questions I saw in prior posts that appeared unanswered as well as my random comments on a few MLife pertinent topics:

TIER POINTS:
- All tier points did indeed go "poof" on October 1, 2012.
- If you spend anything at all at the hotels, the 25 points/$1 spend makes it much much easier to advance levels.

EXPRESS COMPS:
- I still don't like the comps compared to the old days when you just duked it out with a host at the end of the stay. For reference point, I am MLife Gold and earned about $40 of comps on table game play that earned about 30,000 tier points.
- I still have no idea how exactly tier points are earned on table games. MLife quotes 1,000 points per $25 avg bet in blackjack for 1 hour. Doing the math on 30,000 points assuming blackjack play at 80 hands an hour gives a total wager of about $60,000, and assuming a house edge of 0.5%, theoretical loss should be about $300. I earned about $30 of express comps for my play, so it seems like you get about 10% of your theoretical loss back? I asked a few Players Club folks to give me the "real" number, but they either said they couldn't talk about that or they flat out didn't know. A prior post reports 12% of your comp balance shows as Express comps, which I wanted to verify, but forgot to ask when visiting.

DISCRETIONARY COMPS (Other than Express):
- As noted in a prior post, I still feel that the overall value of comps has dropped under the MLife system. Given my betting this trip was down from the $100ish average of prior trips to $75ish, I expected less by way of comps, but was surprised to not even get free room, whereas I used to get free room PLUS $50-75 food per day.

OTHER MLife BENEFITS:
- Others have had mixed reports about getting room upgrades (a listed MLife gold and above benefit). I wanted to try out the new Stay Well rooms so I asked for and received a room upgrade from a standard king room to a Strip View Stay Well room as part of the benefit. Pretty satisfied with this, as the room would've been an extra $30-50 a night (per website price listing).
- Night club access. So, when Studio 54 was around, there was a dedicated MLife gold and above entry line. Now that it's gone, it really does seem like this benefit is completely eroded as Tabu (the only open MGM Grand night club) doesn't participate nor did any of the Mirage nightclub properties (1OAK, Beatles Revolution Lounge).
- There was a priority check-in line and the hostess watching it did indeed ask to see my MLife card before letting me use it.

Overall, I'm still not sold on MLife and my opinion is that MGM is trying hard to substitute soft, low-cost/free benefits (space available upgrades, a "priority line", late check-out) for the hard comps (e.g. letting me gorge myself on a lobster pot pie at Nobhill) that were more common under the old Players Club. After all, it's their job to increase profits, and I think MLife is a relatively intelligent way to conceal the overall reduction in comps Anyway, happy to try and answer any other questions regarding my experience.

I've heard rumors about the cutbacks at MGM and hope to not experience them first hand on my upcoming trip. As for night club access, do you have a host? My host (when I was gold and now as platinum) has told me that he can walk me in to Tabu any time I wish. I assume if you have one he/she can set you up. As for other clubs, at Haze or 10AK before 11 I have gotten the priority access, as I have at Wet Republic and the pool at Aria (forget the name) - those are the ones I went to in summer/fall 2012. I did have problems at Bank and 1OAK after 11 - I am not sure if Bank will give the access before 11 since I went there late - but when asked my host assured me that if I had contacted him (i.e. after the 11pm cutoff) he could have worked it out. If there is no nightclub access benefit (or host workaround) at the new club at MGM (once it opens) that will be a big problem for me.

I've been a regular (and loyal!) MGM Resorts customer for 6 years or so now. I was concerned about the changes in the program from Players Club to Mlife -- and I agree that it gives them a way to manage the comps on a more objective (and more frugal) basis. However, I have a problem with transparency and consistency.

As the Mlife rules state, and true to their word, my status on September 30 was Noir and so it was on October 1 as well. Their website lit indicates that whatever status you had earned by Sept 30 2012 would stay in effect til Oct 1 2013. Indeed, the site says that if you earn the status anytime during the year you will keep it for one year.

My status remained Noir thru December 2012, my account page on the Mlife website reflected this Noir status, and I had one trip to Bellagio during that time which boosted my tier credits. However on Jan 10 2013 I checked the site and my status had been reduced to Platinum. I even received a nice Platinum colored mailer from them congratulating me on my Platinum status. This sure feels like insult added to injury.

So they reduced my status between December 10 and January 10, despite the "rules" on their website. I contacted my casino host and she promised to let me know if she learned anything about it, but no response so far. Has anyone out there had a similar experience? Any suggestions on who to contact within the Mlife administration about this? Any advice from the Mlife insiders out there?

There's a discussion in the comps section of vegas message board about the downgrade issue...

I've heard rumors about the cutbacks at MGM and hope to not experience them first hand on my upcoming trip. As for night club access, do you have a host? My host (when I was gold and now as platinum) has told me that he can walk me in to Tabu any time I wish. I assume if you have one he/she can set you up. As for other clubs, at Haze or 10AK before 11 I have gotten the priority access, as I have at Wet Republic and the pool at Aria (forget the name) - those are the ones I went to in summer/fall 2012. I did have problems at Bank and 1OAK after 11 - I am not sure if Bank will give the access before 11 since I went there late - but when asked my host assured me that if I had contacted him (i.e. after the 11pm cutoff) he could have worked it out. If there is no nightclub access benefit (or host workaround) at the new club at MGM (once it opens) that will be a big problem for me.

I used to have a host, but she stopped sending me anything after I didn't visit for about 6-8 months. I went back around this time and my play at around $75ish didn't qualify for any host services. In the past though, I never had any issues getting into Studio 54 (didn't really do Tabu). As for nightclubs though, my complaint is mainly that MLife PUBLISHES a benefit of nightclub access, that I was completely unable to get at all the places I tried this trip (Tabu, 1OAK, Beatles Revolution Lounge). As for pool access, it was cold so I didn't go, but my last trip in June 2012 I got into Wet Republic no problem.

In my experience, there is a direct correlation with where your most frequent gaming (and host) is, and perhaps to a lesser extent who your host is.

I visit Vegas 4-6 times per year. I have concentrated my stays/play at Mirage, Bellagio and Mandalay Bay. At Mandalay Bay, my gaming dollar gets me more comps than anywhere else. This was absolutely the case prior to the PC to ML changeover last year, and still is true to a great extent now.

Not news to everyone, but my understanding is that the offers that come via email and snail mail are a corporate marketing function. They originate in the office of the Director of Slot Operations (or equivalent) and are designed to get the machine players back in the hotel. The mailing list for the slot tournaments, concerts, and three-nights-plus-freeplay offers are pretty much formula driven.

VIP passes for clubs, buffets, restaurants, limo service etc. I think are more at the discretion of your Casino Host. They get some latitude with limits and are probably on the hook to show results for the handouts they give.

So IMHO what you get in terms of passes, room upgrades and other perqs depends on your guy at the casino, your play, and your interaction with the host (gotta ask for it if you want it). My host at Mandalay Bay has been magnificent. Sometimes, too, I think that perhaps in the case of Mandalay Bay, the fact that they are at the South end of the Strip means they have to work just a tad harder to get the level of casino play they need. Nobody drops a $20 bill in a slot on a whim at MB because they are walking the strip from TI to Bellagio. There's just not that much tourist traffic.

I get treated very well at Mandalay Bay for the same level of play that wouldn't even get noticed at Bellagio (but I love to stay there because it is a grand, grand place). There's always a trade-off in choosing your LV destination....

Having said all that, having the NOIR status yanked is enough to make me wonder what the Total Rewards program could do for me. Well, over to the vegas message board we go....

I've been a regular (and loyal!) MGM Resorts customer for 6 years or so now. I was concerned about the changes in the program from Players Club to Mlife -- and I agree that it gives them a way to manage the comps on a more objective (and more frugal) basis. However, I have a problem with transparency and consistency.

As the Mlife rules state, and true to their word, my status on September 30 was Noir and so it was on October 1 as well. Their website lit indicates that whatever status you had earned by Sept 30 2012 would stay in effect til Oct 1 2013. Indeed, the site says that if you earn the status anytime during the year you will keep it for one year.

My status remained Noir thru December 2012, my account page on the Mlife website reflected this Noir status, and I had one trip to Bellagio during that time which boosted my tier credits. However on Jan 10 2013 I checked the site and my status had been reduced to Platinum. I even received a nice Platinum colored mailer from them congratulating me on my Platinum status. This sure feels like insult added to injury.

So they reduced my status between December 10 and January 10, despite the "rules" on their website. I contacted my casino host and she promised to let me know if she learned anything about it, but no response so far. Has anyone out there had a similar experience? Any suggestions on who to contact within the Mlife administration about this? Any advice from the Mlife insiders out there?

Pretty much my exact story, except that after being Noir for several years I was downgraded to Gold somewhere early December and early January.

I thought that was impossible, so I called and told my unhelpful host that. She looked at my play and said that according to her computer, my last trip alone would make me Platinum. She said that Noir was now invitation only and she could do nothing about that. Fine, so please fix my Gold/Platinum issue. She still hasn't called me back and I have a trip there on Wednesday.

Now both Mlife and Seven Stars suck.

I was there this past weekend and was told that platinum and noir members get free cruises this year - however, that sounds to me like something that would be noir only. Maybe they are making platinum better and downgrading some who are noir. I know that's no consolation and would be outraged if I was downgraded (especially past platinum - don't understand that one) but thought I'd throw it out there.

I was there this past weekend and was told that platinum and noir members get free cruises this year - however, that sounds to me like something that would be noir only. Maybe they are making platinum better and downgrading some who are noir. I know that's no consolation and would be outraged if I was downgraded (especially past platinum - don't understand that one) but thought I'd throw it out there.

Received a brochure in the mail this week that indeed states that both Platinum and Noir do get a free cruise.

I visit Vegas 4-6 times per year. I have concentrated my stays/play at Mirage, Bellagio and Mandalay Bay. At Mandalay Bay, my gaming dollar gets me more comps than anywhere else.

I though it was just my perception but I also do get great love from MB, for what has merely been an after thought of play. The hotel is fine, but the rooms are getting tatty, and I never liked the location. Aria was great at opening (probably trying to get traffic) but they are tight there even though in the last 12 months I have given them far more action than MB or Bellagio.

Received a brochure in the mail this week that indeed states that both Platinum and Noir do get a free cruise.

That's crazy - Platinum is easy (which is why the benefits are generally worthless). I would make Platinum every year just on my dining spend at Bellagio.

Just returned from my first comped trip to an MGM property in LV. A casino host from another group moved there and invited me to come try out Mandalay Bay since he was my host for many years at a TR property. I learned that there is a big difference between TR and Mlife that may explain some of the comp questions people have. My host told me that unlike TR, where a host at any TR property can book you at any hotel, and can take into account your play at all TR properties, the hosting and comping at MGM are based solely on play at that property which is tracked separately. In fact, if you go to more than one MGM property, and your play rises to earn a host, you have different hosts at different properties. So if you play a lot at
Bellagio, your Bellagio host can't comp you into a room at Mandalay. In effect the MGM properties are in competition for you.

Therefore, if you want to maximize the ability of your host to comp and give you offers, you need to concentrate your play as much as possible into a single MGM property.

That's his take FWIW.

Just returned from my first comped trip to an MGM property in LV. A casino host from another group moved there and invited me to come try out Mandalay Bay since he was my host for many years at a TR property. I learned that there is a big difference between TR and Mlife that may explain some of the comp questions people have. My host told me that unlike TR, where a host at any TR property can book you at any hotel, and can take into account your play at all TR properties, the hosting and comping at MGM are based solely on play at that property which is tracked separately. In fact, if you go to more than one MGM property, and your play rises to earn a host, you have different hosts at different properties. So if you play a lot at
Bellagio, your Bellagio host can't comp you into a room at Mandalay. In effect the MGM properties are in competition for you.

Therefore, if you want to maximize the ability of your host to comp and give you offers, you need to concentrate your play as much as possible into a single MGM property.

That's his take FWIW.

I think you mean to concentrate your play at the MGM property you are staying in for any particular visit. Based on my experience concentrating all trips at one MGM property does not help my host comp more - in fact my best MGM offers are at a property I haven't stayed at much.

I think you mean to concentrate your play at the MGM property you are staying in for any particular visit. Based on my experience concentrating all trips at one MGM property does not help my host comp more - in fact my best MGM offers are at a property I haven't stayed at much.

Well, that is probably certainly true for one trip. But I think his point (and this is just what he told me so take it FWIW) is that the offers he can give me at his casino are based solely on my play at his casino, so if I go somewhere else, he doesn't take that into account when making offers or giving out comps. So if I accumulate tons of tier points at Bellagio one year, my offers (or perhaps online discounts for rooms) for Aria won't necessarily be as good as offers I get at Bellagio.

I have no way to judge if this is accurate, as it was my first MGM stay, and I probably won't see any offers for a while, but I will report back as the year goes on.

My host told me that unlike TR, where a host at any TR property can book you at any hotel, and can take into account your play at all TR properties, the hosting and comping at MGM are based solely on play at that property which is tracked separately. In fact, if you go to more than one MGM property, and your play rises to earn a host, you have different hosts at different properties. So if you play a lot at
Bellagio, your Bellagio host can't comp you into a room at Mandalay. In effect the MGM properties are in competition for you.

This is just not true - I only gamble at Bellagio as far as mlife properties but I frequently get restaurant comps throughout the mlife system. I even got some friends' rooms comped at Mirage last time they stayed there. Certainly I don't know how the actual process of the comps works (e.g., maybe my host coordinates with a host at that property? I don't know) but the comp value itself is certainly not independent by property.

I have even walked into the casino office at mlife properties I have never played at before and talked to a random host and gotten comps for that property after the host looked up my info on the computer, so it seems clear that hosts at any MGM property can look up my Bellagio play history or at least some sort of comp balance.

BTW, you do certainly get hosts at different properties, but that's more of a convenience issue than anything else. I'm amazed they don't do that at TR.


I think you mean to concentrate your play at the MGM property you are staying in for any particular visit. Based on my experience concentrating all trips at one MGM property does not help my host comp more - in fact my best MGM offers are at a property I haven't stayed at much.

The reason for this is that after the rollout of mlife, the MGM family decided to push players to certain properties. I'm pretty sure I posted about this on FT before. For me, mlife tried to push me to Aria. Despite my only staying once ever at Aria before the mlife rollout (right after it opened, and I hated it - I wrote a bad review on the FT LV forum), after mlife all my offers were for Aria. Every mailing and e-mail I got was for Aria. Two hosts from Aria even called me despite my requesting not to be contacted via phone. I didn't get a single Bellagio offer. This happened to a couple other Bellagio regulars I know (although not all to Aria) - and even one friend who was a regular at Aria who they apparently tried to push over to Mirage.

My Bellagio host at the time even told me he would not be able to offer me the same level of comps as previously even though my ADT was at an all-time high. While it's true that MGM was cutting comps across the board at the time (in large part due to the money issues from the City Center fiasco) it's obvious that the primary factor was trying to shoehorn me into Aria, since my offers there were so much better.

Frankly, it's insulting to have a hospitality company tell me where I should go. It was a galling demonstration of lack of care for the customer. That's the primary reason Cosmo was able to steal me away and why I no longer stay at Bellagio, which is a real shame because I like so many of the bar/lounge/gambling staff there.

I have "gold" status with a few Comps on my card and I wanted to stay a couple of nights @ ARIA on my next trip

Prices are pretty high over my weekend . is it worth e mailing / speaking to a host about prices or should I forget about it and just book via the Internet?

I am able to use Comps on price of hotel, correct?

I have "gold" status with a few Comps on my card and I wanted to stay a couple of nights @ ARIA on my next trip

Prices are pretty high over my weekend . is it worth e mailing / speaking to a host about prices or should I forget about it and just book via the Internet?

I am able to use Comps on price of hotel, correct?

Did you check mlife for offers? I'm a little higher status but seeing slashed rates through March/April.

It can't hurt to talk to your host. Ask for a comp, if not, ask for a casino rate.

I have "gold" status with a few Comps on my card and I wanted to stay a couple of nights @ ARIA on my next trip

Prices are pretty high over my weekend . is it worth e mailing / speaking to a host about prices or should I forget about it and just book via the Internet?

I am able to use Comps on price of hotel, correct?

It is best to call in and ask because your online offers are not necessarily the best offers you have available. Yes you can use express comps to pay for part or all of the room charge, but if your room is not comped up front you should have a host evaluate your play to try to get them to cover some or all of the cost as well (prior to hitting your express comps).

I have almost $2000 in mlife comp dollars.

What would you suggest I spend them on? Will they expire?

I usually come in on an offer for a suite, decent Free Play and $800 in resort credit and use that for the restaurants and spa.

Former Noir but downgraded to Platinum if that is relevant.

Thanks.

Did you check mlife for offers? I'm a little higher status but seeing slashed rates through March/April.

It can't hurt to talk to your host. Ask for a comp, if not, ask for a casino rate.

Thanks for the tips!

I rang uo and for the night in Question the online rate was quite high (169$)

They offered me the room at 129$ with 75$ freeplay which I thought was fine ^

They confirmed that anyway I can use my Comps to pay final bill so stay will be "free" anyway

Can't get website (mlife) to work properly but they confirmed that they are having some troubles

Received a brochure in the mail this week that indeed states that both Platinum and Noir do get a free cruise.

Has anyone booked/taken their free cruise yet? I'm booked on my platinum cruise next month, but when I booked I forgot to get details on the drink chits, welcome amenity, and specialty dinner.

Mainly looking to see if anyone had experience on how these were delivered. Are they just automagically on your onboard account or do you have to collect them from the casino host or what.

Has anyone booked/taken their free cruise yet? I'm booked on my platinum cruise next month, but when I booked I forgot to get details on the drink chits, welcome amenity, and specialty dinner.

Mainly looking to see if anyone had experience on how these were delivered. Are they just automagically on your onboard account or do you have to collect them from the casino host or what.

I booked and was told that the specialty dinner was through the casino host (although due to the dress code I won't be going). Not sure about the drink chits or welcome amenity but assume the former is also through the casino host. I assume any welcome amenity would be in the room but who knows - I wonder how much pressure there will be to play as I was planning on just relaxing.

I was Noir last year and had just over 5K in Express Comps. I used some in December and around the same time I was downgraded to Platinum. My current Express Comps balance is about $4500. I see under the FAQ section of mlife.com it now states that the maximum Express Comps one can earn (up to Platinum) is 5K. It's 10K for Noir.

I have an upcoming trip where I am most likely to pass the 5K mark with my play. Does anyone have any experience with being capped at 5K in Express Comps? I generally have my room comped upfront and use any promotional F/B credit to satisfy my bill, hence I haven't really had to dig into my Express Comps balance.

I suppose I may be "forced" to use my balance.

I was Noir last year and had just over 5K in Express Comps. I used some in December and around the same time I was downgraded to Platinum. My current Express Comps balance is about $4500. I see under the FAQ section of mlife.com it now states that the maximum Express Comps one can earn (up to Platinum) is 5K. It's 10K for Noir.

I have an upcoming trip where I am most likely to pass the 5K mark with my play. Does anyone have any experience with being capped at 5K in Express Comps? I generally have my room comped upfront and use any promotional F/B credit to satisfy my bill, hence I haven't really had to dig into my Express Comps balance.

I suppose I may be "forced" to use my balance.

Hard cap limitation? Another :td: for the absurdity that is mlife/Express Comps.

I would suggest asking your host. A couple other FTers have posted about accumulating a lot of Express Comps for the same reason you specify, but I don't think they're near the cap.

I was Noir last year and had just over 5K in Express Comps. I used some in December and around the same time I was downgraded to Platinum. My current Express Comps balance is about $4500. I see under the FAQ section of mlife.com it now states that the maximum Express Comps one can earn (up to Platinum) is 5K. It's 10K for Noir.

I have an upcoming trip where I am most likely to pass the 5K mark with my play. Does anyone have any experience with being capped at 5K in Express Comps? I generally have my room comped upfront and use any promotional F/B credit to satisfy my bill, hence I haven't really had to dig into my Express Comps balance.

I suppose I may be "forced" to use my balance.

If you dont use your balance you are going to lose it....

Ive talked to a few guys that are cutting ties.... they are noir and have been for years.... they have 10k easily in their express comps... well

Express comps is coming to an end... pretty ...... move on MGM's part

I just booked a free weekend offer on the phone - is it normal to not get any kind of email confirmation or anything? The rep gave me a conf # over the phone, but that was it.

I thought I used to be able to view upcoming MGM reservations on the MLife site so was just going to check there to verify everything, but when I logged in couldn't find the link... :confused:

I just booked a free weekend offer on the phone - is it normal to not get any kind of email confirmation or anything? The rep gave me a conf # over the phone, but that was it.

I thought I used to be able to view upcoming MGM reservations on the MLife site so was just going to check there to verify everything, but when I logged in couldn't find the link... :confused:

Anytime I've booked with my host, I've never seen the reservation on MLife. I also do not get a booking confirmation other than an email from my host.

I am another former Noir who was downgraded to Platnium in the recent program change. We also had over 6k express comps taken away to get us to the 5k max.

Anytime I've booked with my host, I've never seen the reservation on MLife. I also do not get a booking confirmation other than an email from my host.

I am another former Noir who was downgraded to Platnium in the recent program change. We also had over 6k express comps taken away to get us to the 5k max.

Ouch. In any event I agree - I haven't received e-mail confirmations on host bookings. The last non-host comped booking I made was in 2011 and I did receive a confirmation e-mail on that one (not sure how long it took to get the e-mail).

Gooselee, would you mind updating what happened on your cruise and if there's advice you have? I think it should be/have been in April.

Anytime I've booked with my host, I've never seen the reservation on MLife. I also do not get a booking confirmation other than an email from my host.

I am another former Noir who was downgraded to Platnium in the recent program change. We also had over 6k express comps taken away to get us to the 5k max.

Ouch. In any event I agree - I haven't received e-mail confirmations on host bookings. The last non-host comped booking I made was in 2011 and I did receive a confirmation e-mail on that one (not sure how long it took to get the e-mail).

Gooselee, would you mind updating what happened on your cruise and if there's advice you have? I think it should be/have been in April.

Thanks. Sounds like all is well. I have to call back to get she tickets anyway so I guess I'll overcome my paranoia then.

Our cruise is coming up in May :cool:. I'll update when we get back, but I did call in to Club Royale to ask about the drinks and welcome amenity. They said that everything is usually left with a welcome letter in the cabin prior to arrival, but if not then to just stop by the casino host after we hit open water and they'd set us up. Very friendly CSR and shorter hold time this call.

Can't comment on the expedited check in stuff as I already get that with my RCCL C&A level.

What's expedited check-in? I haven't really done anything on the website...do you mean something like a separate line for invited guests? I may go before you as I am going the first full week of May. So I guess I will report back.

What's expedited check-in? I haven't really done anything on the website...do you mean something like a separate line for invited guests? I may go before you as I am going the first full week of May. So I guess I will report back.

It's a separate line for RCI elites, similar to priority check-in lines for airlines, and I believe some departure ports have a check-in lounge as well with light refreshments. There are also separate lines for RCI elites to get back on board from the ports. Particularly at embarkation for the larger ships, this can be a huge time saver.

I actually haven't been on RCI in a few years, so I was going to bounce over to CruiseCritic before I went to see what the current setup is. In the past, I believe there was also a lounge onboard w/breakfast for disembarkation. Beats sitting around at the buffet waiting for your color to be called.

It's a separate line for RCI elites, similar to priority check-in lines for airlines, and I believe some departure ports have a check-in lounge as well with light refreshments. There are also separate lines for RCI elites to get back on board from the ports. Particularly at embarkation for the larger ships, this can be a huge time saver.

I actually haven't been on RCI in a few years, so I was going to bounce over to CruiseCritic before I went to see what the current setup is. In the past, I believe there was also a lounge onboard w/breakfast for disembarkation. Beats sitting around at the buffet waiting for your color to be called.

Here's a brief report from a platinum on a 5 day:

Check-in - not sure if you get expedited or not. At the point after security where there was an opportunity to go in the expedited line we were told that if there was a letter in your reservation you could use it. However, once I checked in there was an indication on my cruise card that I was gold and there was a sign indicating that if you were gold you could use it. So I would try it.

Welcome Amenity - There was fruit and water in the room when I arrived.

Drinks - In my cabin I received a punch card for 10 free drinks that could only be used in the casino.

Specialty Dinner - In my cabin I received a coupon for a free dinner for 2 at one of the two specialty restaurants that would have been $30 each at one and $20 each at the other. I easily made the reservation for the following day and the bill at the end of the dinner was $0. I would have had to pay for alcohol but I didn't drink any. There was no dress code to worry about (jeans and a sweater was fine).

Gold Coupon book - In my cabin there was a gold coupon book that had various discount certificates including a $5 match play (there was another one in another book as well), a 2 for 1 drink ticket, an extra bingo card, etc.

Gambling $$ - For that cruise only (otherwise there was apparently a 3% fee), I could take out up to $2K per day on my account that will apparently be coded as a purchase along with the other purchases. I'll have to report back on that one.

Gambling - I'm not sure how closely they were tracking me and sometimes not at all. Probably partially my fault and partially theirs. The limits were not very high on table games but were playable. The lowest min blackjack table I found was $6 and I saw someone playing with multiple black chips at another table - the only maxes I am sure of are $500 per third and $1000 per 50/50 bet on roulette (min was $1 inside and $5 outside). 2 roulette tables, 4 regular blackjack and 1 single deck blackjack table and 2 three card poker tables along with a craps table and lots of slots.

Departure lounge - There was a separate departure lounge for those who were gold (and others for other levels in their system) but I did not make it down there. I also don't know if the status had an effect on timing of getting off the ship as I was lazy that morning and didn't make my departure group.