Fairmont President's Club - Which are the Most Extraordinary Hotels in the Fairmont Group?

In my stays at different Fairmont hotels I have found some of their hotels extraordinary with large tall ceilinged classical rooms and suites with stunning views. I would put in this category the Montreux Palace, the Banff Springs Hotel, Chateau Lake Louise, the Savoy, The Plaza

Then there are others while nice --I would subjectively put in totally different tiers.
An intermediate tier the Orchid in Hawaii (the weakness of the rooms), the Sonoma Mission Inn, San Francisco, Seattle, etc.
And finally a third tier where I would include such hotels as Newport Beach, etc.

I am extremely interested in what hotels in the Fairmont group other members feel combine extraordinary architecture, beauty and views well worth the trip?


This is an update on this thread to summarize the input from members as well as input from some veteran Fairmont President’s Club representatives. I have restricted it to a top 10 destination/hotel list and will continue to update this list as additional members input comes in. One of the attractive features of the hotels that are proximate by car is that they are conducive to a unique travel experience. In the three that have mentioned below I have anchored the group with what is perceived as the most extraordinary of the hotels. This of course is a very subjective first cut list but I would appreciate commentary on whether the hotels on this list really deserve to be on this list and in what order.

1) Banff Springs with side trip to Chateau Lake Louise and/or Jasper Park

2) London- Savoy Hotel

3) New York- The Plaza

4) Le Chateau Frontenac with side trip to Le Manoir Richelieu

5) The Montreux Palace

6) Vancouver - Pacific Rim and/or Waterfront

7) San Francisco Fairmont (tower) with side trip to Sonoma Mission Inn

8) Seattle - The Olympic

9) Shanghai - Peace Hotel

10) Hawaii - the Orchid

Fairmont Le Château Frontenac. Do I really need say more?

http://www.hickerphoto.com/data/media/25/quebec-city_6289.jpg

Banff Springs is one of my favorite. The New Savoy is nice as well. The Orchid used to be a Ritz Carlton.. I personally would rate Orchid and Kea Lani in the first tier.. IMHO. Orchid, Kea Lani, and Seattle (used to be a Four Seasons) while not as architecturally old world refined, are world class hotels.

Fairmont Le Château Frontenac. Do I really need say more?

http://www.hickerphoto.com/data/media/25/quebec-city_6289.jpg

Thanks tcook,
Are there particular times in the year that you would travel? e.g. Fall when the leaves turn, an annual event in the area?

Thanks tcook,
Are there particular times in the year that you would travel? e.g. Fall when the leaves turn, an annual event in the area?

I'd say the area is so photogenic year round but Autumn/Fall even slightly moreso when the colours are so vibrant as well as winter with the Quebec Winter Carnival (http://www.carnaval.qc.ca/en) with the ever popular mascot Monsieur Bonhomme.

PS The historic district of Quebec City is a UNESCO World Heritage Site.

:)

The top Fairmont hotels IMO are Banff Springs, Lake Louise, JPL, Fairmont Seattle and the Pacific Rim.

The problem with most historic Fairmont hotels (SFO, Edmonton, Vancouver downtown, Boston Copley Sq.) is that they offer great views and a fantastic location, but the rooms are not that fantastic, to be fair it´s hard to update the bathroom iif the architect allocated 50sq.ft. for it, also some properties are just too large to offer 5* personalized service. The Gold Floors are these properties are fantastic, however.

The top Fairmont hotels IMO are Banff Springs, Lake Louise, JPL, Fairmont Seattle and the Pacific Rim.

The problem with most historic Fairmont hotels (SFO, Edmonton, Vancouver downtown, Boston Copley Sq.) is that they offer great views and a fantastic location, but the rooms are not that fantastic

FWIW IMHO I didn't find the room I was in at the Fairmont Olympic Seattle all that fantastic as the sofa was on the old & worn side and needed updating. And this wasn't some run of the mill Fairmont room it was an executive king suite.

The other two proerties I could nominate but sorry as much as I like the Olympic to me it really belongs in the list of historic hotels you mentioned as having room issues. And I hope that doesn't sidetrack from OP's intent with this thread, just adding my two cents.

CLL doesn't have the amenities that BSH offers.. when it comes to rooms, BSH definitely has the repertoire compared to other properties such as Le Chateau Frontenac, CLL, JPL, Hotel MacDonald, Paliser, Empress, etc. I like the Mac, Empress, Whistler (should be on the elite list, not to extent of BSH).. once you've tasted BSH, nothing else compares to it, except a different type of scenary i.e. ORC, or KEA. Turnberry is actually pretty nice, and I've heard that the new Mayakoba is a force to contend with as well.

Let's not forget the Fairmont Vancouver Airport, in the shadows of the Pacific Rim.

Let's not forget the Fairmont Vancouver Airport, in the shadows of the Pacific Rim.
That would be one mighty big shadow, AM. ;)

Did you mean the Hotel Vancouver?

Clearly Lake Louise, Quebec City, Olympic Seattle, but what's missing from the list is the Peace Hotel in Shanghai, although it has it's problems with small rooms and service.

I stayed at the Savoy recently and it was truly stunning after the major renovation.

That would be one mighty big shadow, AM. ;)

Did you mean the Hotel Vancouver?

I meant the Pacific Rim.. If you like the Pac Rim, you'll like Vancouver Airport, as the rooms are fully automated, in a contemporary feel. Vancouver Airport was one of Fairmont's premier leading edge technology hotels before Pac Rim came along.. Vancouver Airport is available for a fraction of the price too.^

Clearly Lake Louise, Quebec City, Olympic Seattle, but what's missing from the list is the Peace Hotel in Shanghai, although it has it's problems with small rooms and service.

The Peace Hotel is quite a nice property - I'd have to agree that the service needs work though! Otherwise, it's a beautiful non-North American property to have on this list..

While on the topic, we've got a few gems from Africa as well..

http://www.fairmont.com/EN_FA/Articles/RecentNews/fairmonthotelsamongworldbest.htm

Notably.. #3 resort total in the world.. will have to put my reading glasses on a bit later.



Top Golf Resorts..

http://www.fairmont.com/EN_FA/Articles/RecentNews/CondeNast2010.htm



Top Fairmont Resorts..

http://www.fairmont.com/en_fa/articles/recentnews/condenasttravelerreaderslistfairmontamongtheworlds elite.htm


My beloved Fairmont Orchid I guess has won many accolades..

http://www.fairmontmeetings.com/orchid/property_03.html


My beloved Fairmont Kea Lani.. list of accolades

http://www.fairmontmeetings.com/kealani/property_03.html


More articles can be found in the Fairmont website..

More articles can be found in the Fairmont website..

Unsurprisingly however OP asked for our input about what we feel are top Fairmont hotels, not the Fairmont marketing department's input.

Unsurprisingly however OP asked for our input about what we feel are top Fairmont hotels, not the Fairmont marketing department's input.

The title is asking which Fairmont Hotels are most extraordinary.. Although these articles are in the archives.. it serves as a references to third party sources that are useful. As our experience demonstrates, including your recent experience at Fairmont Olympic Seattle, we tend to have our one offs that may skew the opinion of the batch. When third party references scope, researches, and sometimes interviews guest to collect their data, it serves as a useful scope in comparison to other hotel chains, and hotels within other chains.. and where Fairmont hotels rank within professional standards.

I stayed at both the Fairmont zimbali lodge and the zimbali resort in SA during the World Cup last July. They were still constructing the resort while I was there (I think I was technically their first ever guest haha) and while it had beautiful modern rooms and restaurants it lacked all of the character that the lodge had in my opinion. I'd have to put the Zimbali lodge as one of the nicest hotels of all the fairmonts I've stayed with.

Mecca when it opens! That whole complex may look like it belongs in Vegas but it must be one crazy site to see I won't ever get the experience too.

The title is asking which Fairmont Hotels are most extraordinary.

The title perhaps but the the OP specifically said: (my bold)

I am extremely interested in what hotels in the Fairmont group other members feel combine extraordinary architecture, beauty and views well worth the trip?

That's other members as in other FTers, not what Fairmont's PR department has to say.

And for that matter it isn't even a "third" party as it's only us and Fairmont which is only two parties so please don't try and angle it like Fairmont is some independent and impartial "third" party like JD Power.

tcook052.. we'll have to agree to disagree on this one I guess. I read it "other members" in terms of FPCers.. no where does it say FTers.. and based on the surveys sent out to FPCers through internal surveys JD Powers & Associates, information is collected.. hotels are evaluated.. and awards/evaluations are given out based on results.

Your experiences at Fairmonts are somewhat skewed, as you're a travel agent visiting on travel agent rates.. The service you receive is a promotional one, but you miss out on parts of the FPC program that would have enhanced your experience..

tcook052.. we'll have to agree to disagree on this one I guess. I read it "other members" in terms of FPCers.. no where does it say FTers.. and based on the surveys sent out to FPCers through internal surveys JD Powers & Associates, information is collected.. hotels are evaluated.. and awards/evaluations are given out based on results.

We can gladly disagree as I believe OP wanted some input what we, meaning other members of FT, thought were extraordinary hotels within the Fairmont chain, not what some marketing hype Fairmont may have linked to their website.

Your experiences at Fairmonts are somewhat skewed, as you're a travel agent visiting on travel agent rates.. The service you receive is a promotional one, but you miss out on parts of the FPC program that would have enhanced your experience..

I may not get nightly stay elite credit but that definately doesn't impact the quality delivered, or not as the case may be, in terms of the room or customer service. If I opt to pay more for an executive king suite and it has an old, worn and nonfunctioning sofa bed that's what I resport back about my stay as I call it like I see it. I don't presume to say that's the standard everyone will get, merely what my experience was. Of course when I get oustanding service and memorable rooms I note that as well so like to think I'm a balanced judge of the product.

I may not get nightly stay elite credit but that definately doesn't impact the quality delivered, or not as the case may be, in terms of the room or customer service. If I opt to pay more for an executive king suite and it has an old, worn and nonfunctioning sofa bed that's what I resport back about my stay as I call it like I see it. I don't presume to say that's the standard everyone will get, merely what my experience was. Of course when I get oustanding service and memorable rooms I note that as well so like to think I'm a balanced judge of the product.

Hence the point.. sometimes hotels just provide you what you paid for.. even at Travel Agent rates.. yes it may be in that category, but will you receive the renovated room that a platinum member would? or would you receive the upgraded specialty suite that an elite member would? Apples and oranges.. if you walk in paying travel agent rates, you are most likely going to miss out on the enhancements FPCers.. and those who are on this forum.. FTers.. have come to enjoy.

Hence the point.. sometimes hotels just provide you what you paid for.. even at Travel Agent rates.. yes it may be in that category, but will you receive the renovated room that a platinum member would? or would you receive the upgraded specialty suite that an elite member would? Apples and oranges.. if you walk in paying travel agent rates, you are most likely going to miss out on the enhancements FPCers.. and those who are on this forum.. FTers.. have come to enjoy.

Huh? Fairmont give TA's the same rooms it sells to the public gets and to suggest otherwise is flat out wrong. In fact, I did get upgraded once to a spectacular corner room at the Waterfront while staying at a TA rate so your pet theory is plain loudicrous.

But that is massively beside the point as the topic of this thread isn't about either your pet theories or TA's or myself but rather what other FTers think are noteworthy Fairmont hotels so please drop the ramblings and off topic musings and let the conversation return to what was intended.

Huh? Fairmont give TA's the same rooms it sells to the public gets and to suggest otherwise is flat out wrong. In fact, I did get upgraded once to a spectacular corner room at the Waterfront while staying at a TA rate so your pet theory is plain loudicrous.

But that is massively beside the point as the topic of this thread isn't about either your pet theories or TA's or myself but rather what other FTers think are noteworthy Fairmont hotels so please drop the ramblings and off topic musings and let the conversation return to what was intended.

Your phrase "huh?" about sums it up.. and if you think getting a signature room upgrade at the water front is spectacular.. has only nailed the topic on the head. You don't receive the service because you're getting a TA rate.. and your opinion is one off compared to what others are receiving based on public, or members of FPC.. sure they may try to impress you with a "spectacular" signature room upgrade.. hence you've missed the whole point of the loyalty program that FPC provides for its most loyal customers, because you've never received a taste of it.

You see, just like yourself, I once considered becoming a travel agent to take advantage of the rates you currently enjoy. I chose to go the retail route because of the service I receive retail.. For example, getting a 1,200 sq ft spa suite with a 600 sq ft concrete balcony at the Banff Springs, a 1,800 sq presidential suite at Whistler, a 1,577 sq ft ocean front suite at Fairmont Orchid, a 1,300 sq ft Apartment Suite at Fairmont Turnberry (a hotel you just recently visited). These are the one off upgrades that are provided to Platinum Members.. and I can confirm that Spring Break, I've got guaranteed booked the 1,577 sq ft ocean front suite at Fairmont Orchid, and an Ocean View suite at the Kea Lani. Jasper2009 just got a guaranteed Presidential Suite upgrade in Singapore.. and the rates we pay are base Fairmont Room prices, often Friends and Family.

I would suggest maybe you dropping the TA role, and try the retail route as Platinum Member.. and see for yourself the service enhancements one could receive with the FPC program.

Not quite sure what the point of this discussion is. Both TA rates and regular rates have their benefits.

TA rates can be VERY low, even lower than FAF rates. I´m not too familiar with the Fairmont TA rates, but I know a few TAs who have received discounts of up to 80% at various (non-Fairmont) luxury resorts, and some hotels do go out of their way to treat TAs well (free dinner, upgrades etc.), just have a look at various reports of some Virtuoso TAs in the luxury forum, of course it´s only a very small sample size, but it surely isn´t black and white.

If tcook052 is happy with the value he´s getting with the TA rates, that´s great, I don´t see any reason to "convert" him to start booking other rates, I´m sure he´s clever enough to figure out what rate works best for him.

Thanks Jasper2009 and I'm fully in agreement as I too am unsure what the point of the discussion is any more other than Ancien has totally derailed what OP intended, which for the umpeenth time is what us FT members feel are extraordinary hotels in the Fairmont group. Hopefully we can get back to that discussion.

I'm not here to convert anyone.. funny pblh has pm'ed me multiple times within this discussion..

The point is a TA vs. general public, vs. Staff, vs. FPC vs. FPC elite members will all have differing viewpoints based on background, rates received, specific hotel treatment, etc. This is very relevant to getting skewed one off viewpoints. My point with Tcook052 who had a one off experience with the Olympic is that he paid a TA rate, and the hotel decided to assign a subpar room.. is that his stay could have been enhanced as an elite FPC member, receiving the benefits of service and upgrades.. that could have changed his overall experience.

Thanks Jasper2009 and I'm fully in agreement as I too am unsure what the point of the discussion is any more other than Ancien has totally derailed what OP intended, which for the umpeenth time is what us FT members feel are extraordinary hotels in the Fairmont group. Hopefully we can get back to that discussion.

Your interpretation of continued discussion is clear. We agreed to disagree, as I feel relevant to include 3rd party entities/publications in this threads discussion. I have been in contact with OP and there has been no objection to the direction of where this thread is taking.

So an extraordinary hotel has a subpar room? That's quite the admission and hardly makes it a one off if others are staying in that same room. :D

I am grateful to everyone contributing to this thread and would greatly appreciate additional ideas on this topic.

In my business career I have had the fortune of staying in innumerable five star hotels in business capitols around the world. While extremely pleasant and often providing strong service I have no strong desire to return to them for personal travel.

On occasion I have encountered hotels that are exceptional with a classical elegance, tall ceilings, interesting history and breathtaking views. The Fairmont group has a number of them in its portfolio and I started this thread because I wanted to plan trips with my wife to enjoy them.

IMHO strong examples of these types of hotels are Banff Springs, Montreux Palace, the Plaza and the Savoy. Chateau Lake Louise is not far behind.

Given the earlier recommendation in this thread by tcook I am planning a trip during the fall colors to Le Chateau Frontenac and some smaller Inns in New England.

As Ancien is aware I am also planning a trip to Banff and Lake Louise in a month.

While many of the other hotels that I have actually travelled to in the group are extremely nice I personally do not find that they reach that level.

IMHO their Hawaiian hotels are in this category. The rooms and the views are exceeded by other more distinctive hotels. The same with some of their city hotels.

it is a very subjective matter and I appreciate the perspectives of all FT members each from their own unique experience. As you can see from my list it ranges from city to near wilderness hotels. They can be historic or brand new. I hope we can use this thread to cull out the very most distinctive hotels in their portfolio around the world that are well worth a special personal trip.

If you´re planning to go to the Canadian Rockies, I´d also recommend staying at Jasper Park Lodge, it really is a unique lodging experience IMO. It may not be as luxurious as some other Fairmonts, but I always found the privacy amazing, e.g. having breakfast on the balcony overlooking the lake, mountains etc.

I´m also a big fan of the Empress, very classic hotel, great location and exceptional staff.

So an extraordinary hotel has a subpar room? That's quite the admission and hardly makes it a one off if others are staying in that same room. :D

You should try one of BSH's 'moderate' rooms.. smaller than a Fairmont room.. could you imagine? Its' the Travel Agent rate you're on.. Maybe to get better service, on the reservation details, tell them that there has been a bunch of requests from you customers' regarding how the suites are like in the hotel (tongue in cheek of course).. Request best suite available so you may communicate your experience to your customers.. It gives the hotel a reason to try and impress you.:cool: Enjoy your next suite.

I am grateful to everyone contributing to this thread and would greatly appreciate additional ideas on this topic.

In my business career I have had the fortune of staying in innumerable five star hotels in business capitols around the world. While extremely pleasant and often providing strong service I have no strong desire to return to them for personal travel.

On occasion I have encountered hotels that are exceptional with a classical elegance, tall ceilings, interesting history and breathtaking views. The Fairmont group has a number of them in its portfolio and I started this thread because I wanted to plan trips with my wife to enjoy them.

IMHO strong examples of these types of hotels are Banff Springs, Montreux Palace, the Plaza and the Savoy. Chateau Lake Louise is not far behind.

Given the earlier recommendation in this thread by tcook I am planning a trip during the fall colors to Le Chateau Frontenac and some smaller Inns in New England.

As Ancien is aware I am also planning a trip to Banff and Lake Louise in a month.

While many of the other hotels that I have actually travelled to in the group are extremely nice I personally do not find that they reach that level.

IMHO their Hawaiian hotels are in this category. The rooms and the views are exceeded by other more distinctive hotels. The same with some of their city hotels.

it is a very subjective matter and I appreciate the perspectives of all FT members each from their own unique experience. As you can see from my list it ranges from city to near wilderness hotels. They can be historic or brand new. I hope we can use this thread to cull out the very most distinctive hotels in their portfolio around the world that are well worth a special personal trip.

Per your PM.. I've sent you my personal concierge info in case you want to guarantee the spa suite at Banff Springs Hotel.. I've arranged for any Premier or Platinum Member who wants to guarantee the spa suite, it's $100 per night with suite cert upgrade use.. so PM me for the info.

Sort of know what direction you're going now.. Regarding the Hawaii properties, Kea Lani was built on land lease, so they've built a hotel designed to be torn down. The location is excellent, but the hotel is a nice plain white. So I'm thinking you would prefer properties such as the Grand Wailea or the neighboring Four Seasons. The Orchid is one of the top architecturally featured hotels in all of the Islands.. The construction is remarkable, down to detailed raised panel wainscotting even in the exercise room.. and if you've ever checked their public washroom, the walls and floor is covered in complete marble.. even the toilet stalls and doors are covered in wood and complete marble.. Ritz Carlton built it twenty years ago. So if you don't like the Orchid, there really isn't much more out there in Hawaii. My guess, is you would probably like the Mauna Kea Beach Hotel, where its an older hotel built in eastern tradition by Rockefeller. Its' more contemporary eastern, has the buddhist middle east feel.

Banff Springs Hotel is the ultimate there is.. Chateau Frontenac is very nice architecturally, but does not have the room and room size repertoire of BSH.. nor a spa. So if you like this type of hotel, they are generally referred to as Legacy.. Hotels like the Empress, Hotel Mac Donald, Palliser (although no view), Chataeu Laurier.. are examples of inklings of BSH. In your travels try them out if you're in the area.. I don't know if making a special trip is warranted though. FTers from YEG like Jasper Park Lodge.. almosts swears by it. I've been there, and the cabins look like it could use some work outside, and has outdoorsy feel to it. I like it, don't mind it.. but nothing like the Springs. CLL looks like a box, but the lake is where its' at.

The following is a list of top Fairmonts from Conde Naste Traveller..

•Top Canada Resorts - Fairmont Le Manoir Richelieu, Charlevoix; The Fairmont Chateau Lake Louise; The Fairmont Chateau Whistler; The Fairmont Banff Springs; Fairmont Le Château Frontenac, Quebec City; The Fairmont Jasper Park Lodge; Fairmont Le Château Montebello
•Top Canada Hotels – The Fairmont Vancouver Airport; The Fairmont Waterfront, Vancouver; The Fairmont Empress, Victoria; The Fairmont Hotel Vancouver; Fairmont Château Laurier, Ottawa; The Fairmont Hotel MacDonald, Edmonton
•Top United States Hotels – The Fairmont Olympic Hotel, Seattle
•Top U.S. Mainland Large Resorts – Fairmont Scottsdale Princess
•Top Hawaii Resorts – The Fairmont Kea Lani, Maui; The Fairmont Orchid
•Top Atlantic Ocean Resorts – The Fairmont Southampton
•Top Mexico Resorts - Fairmont Mayakoba, Riviera Maya
•Top Caribbean Resorts – The Fairmont Royal Pavilion
•Top Northern Europe Hotels - Fairmont Le Montreux Palace; Fairmont Hotel Vier Jahreszeiten, Hamburg
•Top Africa Resorts - Fairmont Mount Kenya Safari Club; Fairmont Mara Safari Club

Where you're living for a short trip.. I would try Fairmont Scottsdale Princess, Fairmont San Francisco (just did a reno I think 8 years ago).. check out the layout of others i.e. Mayakoba, Royal Pavilion, etc.. see if any of those hotels fit your criteria of a great hotel you need to check out.

Thanks. I do not wish to move to far off topic but examples of extraordinary hotels in Hawaii IMHO would be the St Regis Princeville recently renovated with stunning views of Hannalei Bay and the Napali coast, the recently renovated Mauna Kea with it's extraordinary architecture, artwork, beaches and ocean view. Though behind these two I even like the Grand Hyatt Kauaii which was beautifully designed and terraced.

I may have been in the wrong suite in the Orchid but I found the actual rooms a bit outdated, with stale ventilation. You are right the hotel has some very attractive details, waterfalls, etc. but like some of the other Maui hotels you mentioned, IMHO while those features make for a very pleasant stay they do not rise to an extraordinary hotel. I realize this is very subjective and others prefer extraordinary pampering and service to views and natural beauty.

My experience is there are some hotels while extremely well appointed with excellent service you could basically be in any warm climate or any city and not know the difference. I really have come to appreciate those hotels where you know you are in Hawaii, London, the Canadian Rockies, etc. from the view from your hotel room.

The Orchid South Tower is to be avoided.. the 5th floor houses smokers. The North Tower all rooms back onto the view of the courtyards, spa without walls, and the golf courses. Being Platinum, we use our suite upgrades here, because you get a 1,050 sq ft suite at minimum. So if you book garden view room, then you get the garden view suite that is twice as big as the room itself.. and here is the secret.. All of the suites in the hotel.. yes every suite, is at most 4 regular rooms away from the ocean front. ;) Even the Garden View Suites.. So if you book a garden view room, you will be backing on greenery near the front side of the hotel.. do the suite upgrade, you'll be tasting salt water with every breath.

My wife and I have visited the Mauna Kea on many of occasion.. there is the Clambake on Saturday nights.. very popular there.. at $82 per adult.. all you can eat lobsters. Sunday Brunch is our favorite at the Mauna Kea. My preference is the Surf, Sand and Stars at Four Seasons on Saturday nights.. all you can eat lobster, however smaller, but the sushi, sashimi, seafood, steaks, ribs, etc.. as well as the service is second to none.

We are not Mauna Kea fans, but do see why many stay there. Actually we can't stand the hotel, but the beaches are natural and beautiful.. the only natural beach on the Kohala coast.. all other beachs are man made and the sand is trucked in, including the Four Seasons Hualalai.. We probably like the Four Seasons the best.. but being loyal to Fairmont, wherever we travel, our bucks seems to stretch with FPC.

Mind me asking? PBLH.. What room and what part of the hotel did you stay in at the Orchid?

I've arranged for any Premier or Platinum Member who wants to guarantee the spa suite, it's $100 per night with suite cert upgrade use..
Forgive my ignorance, please, but what and where is a spa suite and what makes it worth an extra $100 per night?

As noted previously, I have a honeymoon suite booked for February using F&F and a suite upgrade. Would/should I be considering the deal you're suggesting? I guess it depends on the answer to the question in the first paragraph....

Edit: I've also seen you mention upgrades, I think, for Escape to Willow Stream. How does that work and is that an upgrade that one can add?

Forgive my ignorance, please, but what and where is a spa suite and what makes it worth an extra $100 per night?

As noted previously, I have a honeymoon suite booked for February using F&F and a suite upgrade. Would/should I be considering the deal you're suggesting? I guess it depends on the answer to the question in the first paragraph....

Edit: I've also seen you mention upgrades, I think, for Escape to Willow Stream. How does that work and is that an upgrade that one can add?

http://www.flyertalk.com/forum/fairmont-presidents-club/576241-fairmont-banff-springs-4.html

Read post #46 on for some discussion..

Spa Suite is a one bedroom, living room, dining room combination suite.. features 1,000+ sq ft of architectural beauty including an ensuite about the size of a Fairmont room, a fireplace built with rundle that is higher end than the fireplace in the actual private spa area, the dining room is housed under a turret.. and features one of only two suites (both spa suites) that actually has a private concrete balcony that has patio furniture overlooking the Bow and Spray Valleys. 1051.. Kim Basinger, Michael Douglas, etc has rumored to have stayed in this fabulous suite. Not to mention a second bathroom.

btw.. last time in 1051, I noticed they renoed the original marble out and installed light textured tile.

The top Fairmont hotels IMO are Banff Springs, Lake Louise, JPL, Fairmont Seattle and the Pacific Rim.

The problem with most historic Fairmont hotels (SFO, Edmonton, Vancouver downtown, Boston Copley Sq.) is that they offer great views and a fantastic location, but the rooms are not that fantastic, to be fair it´s hard to update the bathroom iif the architect allocated 50sq.ft. for it, also some properties are just too large to offer 5* personalized service. The Gold Floors are these properties are fantastic, however.

I find the tower rooms very nice at the Fairmont San Francisco. The main building rooms are much less desirable however. As a Premier I always seem to get a Tower room at the Fairmont San Francisco ^

I'll add CLL to the list of properties without fantastic rooms, basic rooms at ~200 sqft with 2 beds are rather tiny.

I find the tower rooms very nice at the Fairmont San Francisco. The main building rooms are much less desirable however. As a Premier I always seem to get a Tower room at the Fairmont San Francisco ^

I'll add CLL to the list of properties without fantastic rooms, basic rooms at ~200 sqft with 2 beds are rather tiny.

Tower suites at Fairmont San Francisco is 5*. CLL IMHO is a box.. nice lake.. I prefer lake to valley views.. but I'll take BSH anyday over CLL.. CLL nice to visit say once a year.

I have inserted an update summarizing the input of different members on my original post for this thread. It is a rough attempt to subjectively cull out what are perceived as the most extraordinary hotels in the group. I would greatly appreciate friendly commentary on the list and its order.

On my shortlist to visit.. when friendlier travel environments prevail.. would be the world class Fairmont Mayakoba.. recently rated by Conde Naste as one of the top hotels in Mexico.. and Fairmont Nile in Cairo.. Heard this one to be a Las Vegas type highrise, comfortable accomodations to visit the Pyramids.. Premier and Plats can upgrade to the Grand Nile Deluxe Suite overlooking the Nile River (retailing $2,200US per night).. talking about it is making me salivate.:p We were thinking about doing one of these hotels this summer, but decided we'll just relax at home, probably next year.:cool:

I have inserted an update summarizing the input of different members on my original post for this thread. It is a rough attempt to subjectively cull out what are perceived as the most extraordinary hotels in the group. I would greatly appreciate friendly commentary on the list and its order.

Does it have to be friendly? ;)

I think you did well. Some hotel chains have one signature flagship property and reviewing your top ten it's obvious Fairmont benefits from having arguably several such landmarks in its portfolio which puts it in good stead with its luxury hotel chain competition.

Tip of the ice berg as well.. sounds like some African properties haven't really got onto the radar.. this Mayakoba based on past FTer threads seems to be a beast of a property.. especially the upgrade using Suite Cert to Signature Casita Suite 1,000 sq ft+ 2 bath.. sweet.

Thanks tcook your comment was very friendly.

Ancien I agree with your premise. I think there could be a number of hotels that will be bumped off the list in favor of even better hotels. I hope that we can get more input from FT members who have had the fortune to visit some of these very hotels and can help us compare them to those on the list.

Everyone's top ten is subjective. Awards are subjective too.. and are useful to determine and seperate the truly outstanding hotels from its counterparts.

Everyone's top ten is subjective. Awards are subjective too.. and are useful to determine and seperate the truly outstanding hotels from its counterparts.

I agree. Thats why I am staying out of this thread. It completely depends on preferences and your experiences at certain hotels.

Agreed. Depends on your preferences.

My personal favorite is Chateau Frontenac in Quebec - I don't know of another city hotel that dominates the landscape like that one. But I haven't tried them all. Yet.

The Waterfront, the Chateau Lake Louise, Fairmont Seattle, & Fairmont Singapore are all quite exceptional.

I think the tone in this thread is distastefull, but i chose to participate anyways. To insinuate that one isn't qualified to post regarding exceptional hotels because Platinum service & rooms ae out of reach of other guests is absurd. Just my opinion.

Having stayed at a number of Fairmont properties, my personal favourite remains the Banff Springs. There are high points and low points to every hotel, of course, but I just find the Banff Springs feels right. It is difficult to explain, but unmistakable whenever I'm there. It does not have the largest rooms or the most luxurious appointments, but it's one of those things where it's more than the sum of its parts. Not sure if that makes much sense, but that's the best I can articulate it.

Having said that, I feel the Algonquin is a remarkable hotel. Sit in the restaurant verandah for afternoon tea, watch gentlemen smoking fine cigars on the lawn, and you can't help but feel like you've slipped back in time and become .... Hercule Poirot! The Chateau Lake Louise definitely has its charms, and the Empress ..... has small, dated rooms and a crappy HVAC system .... but it's still the Empress and that in itself mitigates a lot of sins. Besides, its restaurant is exceptional.

The Chateau Laurier, Chateau Frontenac, Royal York and Savoy are all wonderful hotels, but to borrow words from a previous poster, not (in my humble opinion) destinations unto themselves in the same way as the Algonquin, the Chateau Lake Louise or the Banff Springs.

My two cents .....

Thanks seanthepilot and Symmetre, that is the type of helpful tone and input I would like to maintain in this thread.

There is of course a lot of personal subjectivity in distinguishing the real jewels among Fairmont properties nevertheless I know of no one who would prefer to stay at the Fairmont Newport Beach over Banff Springs. For those interested in trying to help others assess the truly extraordinary hotels we would greatly appreciate your input.

The Waterfront, the Chateau Lake Louise, Fairmont Seattle, & Fairmont Singapore are all quite exceptional.

I think the tone in this thread is distastefull, but i chose to participate anyways. To insinuate that one isn't qualified to post regarding exceptional hotels because Platinum service & rooms ae out of reach of other guests is absurd. Just my opinion.

To clarify, I think Seanthepilot, you misread the threads.. I'm merely stating that industry professionals who pay a low rate at hotels are going to have reviews that are from a non-retail perspective. tcook052 is a seasoned travel expert professional, and a flyertalk evangelist.. as you are a professional pilot.. should already know the obvious.

For example.. you value Fairmont Seattle, but tcook052 probably doesn't have as high of a review.. Factors? Price paid, room quality, status, fpc benefits.. all play in how you rate the hotel.

Thanks seanthepilot and Symmetre, that is the type of helpful tone and input I would like to maintain in this thread.

There is of course a lot of personal subjectivity in distinguishing the real jewels among Fairmont properties nevertheless I know of no one who would prefer to stay at the Fairmont Newport Beach over Banff Springs. For those interested in trying to help others assess the truly extraordinary hotels we would greatly appreciate your input.

Haven't been to Newport Beach but I suspect that this hotel is conveniently located near Disneyland, and their target market being in the region is around $100 per night rooms. This would actually translate to a consideration by our family to actually stay there as well if we are attending Disneyland, although I would agree that its' not one of the iconic properties we would be used to.

I doubt STP misread anything but won't say more as I promised point bonita lighthouse I'd be friendly. ;)

For the record, I stayed at the Fairmont Seattle and I believe stayed in perhaps the exact same room as tcook. An executive suite with a french door centered with curtain rather than glass and quite dated furniture.

IMO, I would expect any patron at any hotel should expect the same service and treatment as anyone else.

I don't think tcook052 was in a suite, but you'll have to confirm that with him. I know he was paying travel agent's rate.

IMO.. while it would be ideal to receive and expect the same service i.e. upgrades, benefits.. even a regular patron and a regular FPCer would receive a world of difference in service.. i.e. free phone calls, preferences such as foam or feather pillows, exercise room access for free, access to Fairmont Fit program for a charge, etc... Elite FPCer.. guaranteed upgrades, amenities, note from hotel manager, free Fairmont Fit program, etc.. For effect, I could further breakdown the differences upon request..

I don't think tcook052 was in a suite, but you'll have to confirm that with him.

Do you read what others write?

And this wasn't some run of the mill Fairmont room it was an executive king suite. (http://www.flyertalk.com/forum/15563568-post7.html)

I don't think tcook052 was in a suite, but you'll have to confirm that with him. I know he was paying travel agent's rate.

IMO.. while it would be ideal to receive and expect the same service i.e. upgrades, benefits.. even a regular patron and a regular FPCer would receive a world of difference in service..

I think this discussion is quite pointless. IMO everyone in this forum understands the different benefits associated with different rates, it´s not like TAs get rooms for free, TA rates are cheaper than the (publically available) BAR rate.

GRGD rates are usually 40%-60% cheaper than BAR, and as we all know have one major caveat: rooms can´t be upgraded using Premier/Plat upgrade certs: one reason why I don´t book this rate

FAF rates don´t earn miles and can´t be combined with Virtuoso/Amex amenities etc.

I could go on, but I think you get my point. Choosing a particular rate always comes with particular T&C, and booking a cheaper rate often comes with more restrictions. Are all these cheap rates bad? no. They cater to a certain target group. It´s always good to compare different rates, but I´m quite confident tcook052 has done the math for his stays.

The rate paid does not necessarily translate into worse/better treatment.
There were a few complaints in the past about people booking the NFAF rate getting worse rooms, can I validate their story? No. Is this my experience over the years? Definitely not.

I´ve spent 40+ nights at various Fairmont hotels over the last year (booking various rates), and I can´t see any pattern how treatment/price paid correlate in any way, and to be quite frank, I think hotels have more important things to do than having discussions like "Mr. X only paid $99/night, shall we give him the old, crappy room overlooking the parking lot even though occupancy is at 10%?" Sure the rate paid may play a role every now and then, but there are many different factors like status, number of nights at that hotel, number of nights at all Fairmojnt hotels, being connected with the GM/other staff, not being an unpleasent/obnoxious guest etc.

Do you read what others write?

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I don't read every post in this forum, nor necessarily every post on this thread.. or if I did I don't have a picture perfect memory. I do remember that there was a problem with your sofa bed or something.. and there were other adults in the room you were sharing with.

I think this discussion is quite pointless. IMO everyone in this forum understands the different benefits associated with different rates, it´s not like TAs get rooms for free, TA rates are cheaper than the (publically available) BAR rate.

GRGD rates are usually 40%-60% cheaper than BAR, and as we all know have one major caveat: rooms can´t be upgraded using Premier/Plat upgrade certs: one reason why I don´t book this rate

FAF rates don´t earn miles and can´t be combined with Virtuoso/Amex amenities etc.

I could go on, but I think you get my point. Choosing a particular rate always comes with particular T&C, and booking a cheaper rate often comes with more restrictions. Are all these cheap rates bad? no. They cater to a certain target group. It´s always good to compare different rates, but I´m quite confident tcook052 has done the math for his stays.

The rate paid does not necessarily translate into worse/better treatment.
There were a few complaints in the past about people booking the NFAF rate getting worse rooms, can I validate their story? No. Is this my experience over the years? Definitely not.

I´ve spent 40+ nights at various Fairmont hotels over the last year (booking various rates), and I can´t see any pattern how treatment/price paid correlate in any way, and to be quite frank, I think hotels have more important things to do than having discussions like "Mr. X only paid $99/night, shall we give him the old, crappy room overlooking the parking lot even though occupancy is at 10%?" Sure the rate paid may play a role every now and then, but there are many different factors like status, number of nights at that hotel, number of nights at all Fairmojnt hotels, being connected with the GM/other staff, not being an unpleasent/obnoxious guest etc.

Some points I would agree with, and others I have a different experience. I've noticed that being on Friends and Family rates, there has been say less upgrades at the Hawaii property at check-in.. this compared to the other rates I've paid over the years.

My personal concierge has also stated that the Friends and Family rate has been controversial amongst the Fairmont front staffers, and there has been debate over whether FPC should be able to upgrade using certificates or not. That is why access to Friends and Family rates have been tightened. There is certainly a bit of attitude going around with the friends and family rate amongst the front staffers that I've come in contact with.. but the worst comes when you book with a third party.. which I unknowingly did when I booked a Fairmont Moments package. That is the ultimate in shut you down service.. "Call the third party to take care of all your problems," and "we know that's a Fairmont website promising you these things, but that's not our problem."

What you book, where you book from, and the rate you book certainly has implications for what service you receive.. could be good, could be bad.

My personal concierge has also stated that the Friends and Family rate has been controversial amongst the Fairmont front staffers, and there has been debate over whether FPC should be able to upgrade using certificates or not. That is why access to Friends and Family rates have been tightened. There is certainly a bit of attitude going around with the friends and family rate amongst the front staffers that I've come in contact with..

There have been a few such reports, but fortunately I´ve had nothing but excellent service over the years, regardless of whether I had booked the FAF rate or any other rate. Some hotels even gave me some extra benefits as an employee friend (e.g. 20% discount on F&B)

IMO the "attitude" comes from the fact that the FAF rate was available to the public for quite a while and it probably was hard to distinguish the "real employee friends" from other people using the NFAF code.


What you book, where you book from, and the rate you book certainly has implications for what service you receive.. could be good, could be bad.

I agree that the rate booked may result in a different level of service, but IMO it´s pretty much impossible to say whether it´s good or bad, it very much depends on the employee handling the booking and the hotel, e.g.

TA rate: treat the guest worse because he paid a lower rate or treat him better because he influences the decision of other customers?

FAF rates: treat the guest worse because he paid a lower rate and may not even personally know an employee or treat him better because he´s a friend of a long-time, valued Fairmont colleague?

What I´m basically saying is that it´s not worth it to spend too much time thinking about worse/better treatment as a consequence of booking a particular rate.

The only rates I tend to avoid for various reasons are GRGD and third party bookings (expedia, travelzoo etc.)

There have been a few such reports, but fortunately I´ve had nothing but excellent service over the years, regardless of whether I had booked the FAF rate or any other rate. Some hotels even gave me some extra benefits as an employee friend (e.g. 20% discount on F&B)

IMO the "attitude" comes from the fact that the FAF rate was available to the public for quite a while and it probably was hard to distinguish the "real employee friends" from other people using the NFAF code.

I agree the attitude probably was more so when the rate was public.. my personal concierge made this statement to me about 6 months ago during the summer.. so it could be that NFAF is on the cusp, but as far as I know status quo on upgrades.. so I'm pretty happy



I agree that the rate booked may result in a different level of service, but IMO it´s pretty much impossible to say whether it´s good or bad, it very much depends on the employee handling the booking and the hotel, e.g.

TA rate: treat the guest worse because he paid a lower rate or treat him better because he influences the decision of other customers?

FAF rates: treat the guest worse because he paid a lower rate and may not even personally know an employee or treat him better because he´s a friend of a long-time, valued Fairmont colleague?

What I´m basically saying is that it´s not worth it to spend too much time thinking about worse/better treatment as a consequence of booking a particular rate.

The only rates I tend to avoid for various reasons are GRGD and third party bookings (expedia, travelzoo etc.)

I would agree with you it could go either way.. the point I was making that the booking factors, rate, who you are, status of FPC.. does affect the customized service you ultimately receive.. could be good, could be bad.. could be a half empty glass of water, could be a half full glass of water.

For example, Fairmont probably has quite a few travel professionals.. run of the mill they have a standard way of treating travel agents.. however, if you're like my friend who booked hundreds of Fairmont room nights for corporate use at Jasper, and you know the same reservation manager that used to be in Jasper and just moved to Banff Springs.. Budda Boom Budda Bing.. Banff Springs Presidential Suite. I can't say this has ever happen to me before.

My favorites

Fairmont Singapore
Fairmont Orchid
The Savoy

There have been a few such reports, but fortunately I´ve had nothing but excellent service over the years, regardless of whether I had booked the FAF rate or any other rate. Some hotels even gave me some extra benefits as an employee friend (e.g. 20% discount on F&B)

IMO the "attitude" comes from the fact that the FAF rate was available to the public for quite a while and it probably was hard to distinguish the "real employee friends" from other people using the NFAF code.



I agree that the rate booked may result in a different level of service, but IMO it´s pretty much impossible to say whether it´s good or bad, it very much depends on the employee handling the booking and the hotel, e.g.

TA rate: treat the guest worse because he paid a lower rate or treat him better because he influences the decision of other customers?

FAF rates: treat the guest worse because he paid a lower rate and may not even personally know an employee or treat him better because he´s a friend of a long-time, valued Fairmont colleague?

What I´m basically saying is that it´s not worth it to spend too much time thinking about worse/better treatment as a consequence of booking a particular rate.

The only rates I tend to avoid for various reasons are GRGD and third party bookings (expedia, travelzoo etc.)

For what it's worth the best upgrade I have ever received at a Fairmont has been on a third party rate but I got such an amazing room because my upgrade initially didnt process and upon checking in, the upgrade I was supposed to get was no longer available. The front desk agent was incredibly nice and I think I probably just lucked out. So I have to agree with Jasper, a lot of it is just based on the person you're dealing with and how they are feeling so trying to figure out the science of an art form is a pretty hopeless pursuit.