BizJet
Jun 6, 02, 10:31 pm
So today I get an email from expedia.com that my upcoming reservation for next weekend has a 'schedule irregularity'. So I call up Expedia's service center to find out the deal. The agent tells me that all my flights have been cancelled and that she'll call US Airways. I beg her not to because I'd rather call Gold Preferred Reservations myself, but she ignores me and puts me on hold. Meanwhile I try to figure out what is going on. All flights cancelled? Did US Airways suspend operations? Nothing on the net about it. All of my flights are still in the reservation system.
Agent comes back and tells me that US Airways cancelled my Expedia reservation because I made two reservations, one on Expedia and one on usairways.com. I ask her what is she talking about, and she tells me that to rebook, I'll have to pay the current fare of $700 or so. I hang up and dial up 1-800-X4X-X6XX ( http://www.flyertalk.com/forum/wink.gif)
The agent looks into the problem, determining that the computer detected a duplicate reservation and cancelled one of them. It turns out that another BizJet (passenger with my exact same name) is traveling PHL-GSO on the same day that I am, albeit a different flight, and he is returning GSO-CLT-PHL on the same day that I am flying GSO-CLT-TPA, and our GSO-CLT flights were the exact same! To futher confirm, the agent looked up his DM profile to determine that he was a real person, residing in Philadelphia, just sharing my last name.
So the agent got her supervisor to look things over and reinstated my reservation. I lost some of my excellent seat assignments (exit rows) in the period in which my reservation was cancelled. But oh well.
So that's the story. Has this happened to anyone else before? I remember having a thread about being checked in as someone else with a similar last name b/c gate agents find you in the computer by the first few letters of your name and ignore the rest, but this is a pretty bizarre coincidence. Glad too that I became aware of it before day of departure, where things would have been really messy.
And finally, thanks to the Pittsburgh Preferred agents who were very helpful in figuring things out (and it took about 90 minutes). I was hoping it was BWI2MCO, but rest assured that your colleagues are keeping me loyal!
BizJet (the real one who lives in Tampa. Not the weird one from Philly.)
Agent comes back and tells me that US Airways cancelled my Expedia reservation because I made two reservations, one on Expedia and one on usairways.com. I ask her what is she talking about, and she tells me that to rebook, I'll have to pay the current fare of $700 or so. I hang up and dial up 1-800-X4X-X6XX ( http://www.flyertalk.com/forum/wink.gif)
The agent looks into the problem, determining that the computer detected a duplicate reservation and cancelled one of them. It turns out that another BizJet (passenger with my exact same name) is traveling PHL-GSO on the same day that I am, albeit a different flight, and he is returning GSO-CLT-PHL on the same day that I am flying GSO-CLT-TPA, and our GSO-CLT flights were the exact same! To futher confirm, the agent looked up his DM profile to determine that he was a real person, residing in Philadelphia, just sharing my last name.
So the agent got her supervisor to look things over and reinstated my reservation. I lost some of my excellent seat assignments (exit rows) in the period in which my reservation was cancelled. But oh well.
So that's the story. Has this happened to anyone else before? I remember having a thread about being checked in as someone else with a similar last name b/c gate agents find you in the computer by the first few letters of your name and ignore the rest, but this is a pretty bizarre coincidence. Glad too that I became aware of it before day of departure, where things would have been really messy.
And finally, thanks to the Pittsburgh Preferred agents who were very helpful in figuring things out (and it took about 90 minutes). I was hoping it was BWI2MCO, but rest assured that your colleagues are keeping me loyal!
BizJet (the real one who lives in Tampa. Not the weird one from Philly.)