<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Bouncer in this thread (http://www.flyertalk.com/forum/Forum51/HTML/002059.html):
I'd like to put together a mini US Airways FAQ on this.</font>
I've been thinking about this for a while, and although I have the web design/hosting resources to do it, I don't have the wealth of knowledge of US and DM program as many fof you do. I'm going to, over the next week or so, set up a website for this project, similar to what other FTers have done for AA, UA, and DL.
I'd like help from people on two points:
1) What would you like to see included on this website
2) Would you be willing to contribute/maintain a small portion of the site?
Feel free to post suggestions here, or contact me via email.
Jan 14, 02, 3:16 pm
- A clear, concise description of the NA and SWU upgrade process for silvers/golds/chairmans.
- Best coach and F seats to request
- direct links to info that requires muddling through on USAirways website, like seat maps, club locations, etc.
- instructions on how to use ITN in expert mode, and which fare classes to look for.
That's my 3 cents.
Jan 14, 02, 3:42 pm
I'd like to see:
Status levels and what you receive with each. (Coupons and upgradeability) and a general comparison to other FF plans.
Fares Codes (as in the other thread)
How to find fares (as in the other thread)
What fares can be upgraded, and at what cost?
(Miles and/or types of coupons)
All pertinant US Airways Phone numbers and contact info.
Answer to whether a club member can have a guest in the club and if so is there a fee? (I think yes they can and no fee, but I'm not *sure*.)
The whole "Midnight madness" bit about upgrading on the day of departure. (Courtesy of Beckles).
A printable (or better yet downloadable to PDA) map of the major hub terminals US Airways serves (with club, gate and lounge locations).
Most of these and others can be tracked down, but the point of a FAQ is to answer the most likely and often asked questions. (Plus, I'd love to find those hub maps out of attache' in a downloadable format for my ipaq! http://www.flyertalk.com/forum/smile.gif )
Jan 14, 02, 3:47 pm
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Bouncer:
Plus, I'd love to find those hub maps out of attache' in a downloadable format for my ipaq!
What OS does the iPaq run? Windows CE? Is there a version of Acrobat Reader for Windows CE? I know there's a PalmOS version, and I can make some PDFs for you to download if you want.
Jan 14, 02, 4:04 pm
Windows CE3 (Merlin)
Thing is, I've found the pics (by wandering around the attache site) and have downloaded them as .gif's which would probably be smaller and easier to view than .pdf files.
You can find them by going to the attache magazine site:
clicking on reference (at the bottom) and then finding and clicking on "connections" (at the very top).
Jan 14, 02, 5:09 pm
Great list so far. The AA web page is one of the nicest, and a good guide. I had thought about this over the summer, but ran out of time. I had been looking at the AA site because I was thinking of doing a Plat Challenge with a oneworld RTW ticket.
Things to add?
-Challenges, and how they work.
-Bonus codes - how they work
-Tips on mileage awards (eg redeem Qantas F not C)
-Alliance info ;-)
At what point do we make 'management decisions' about stuff to explicitly NOT include, eg:
-SP/GP/CP phone numbers
-Things that are in grey areas or against rules (eg the old US/AA redeem/redeposit trick).
Of course, instead of posting these here, these should be sent to markbach personally so they dont show up here.
Jan 14, 02, 5:23 pm
I'm curious as to why we're not supposed to give out those numbers. Usually, within a few seconds of calling I'm giving them my dividend miles number. Wouldn't it show up if I called the CP number as a Gold?
PS: not picking a fight, I'm not really *that* concerned about it either way, it just doesn't seem likely to me that you're going to "get over" on a CP CSR.
Jan 14, 02, 5:41 pm
I think what hscottm may be getting at is that those of us who have worked hard to make elite levels deserve to keep those toll-free numbers to ourselves. Non-elites have a separate (pay) long distance number they must call for customer service.
Jan 15, 02, 6:42 am
But again, if you're giving the dividend miles number to the CSR and you're NOT entitled to that service don't they simply direct you to the appropriate number?
So let's say I'm dividend miles. If I call the Gold preferred and give my number (which is a pre-requisite to them helping you) aren't they going to then direct me to call the correct number?
I suppose we can keep the numbers super secret, along with the Gold/CP handshake eye wiggle thingy, but I'm not really seeing the *need* to do so. If I call the CP line as a Gold they will tell me to call the Gold line.
To me, this is like keeping the club or envoy lounge locations secret. If you don't have the membership card or ticket you're not getting in in any case. Concealing the location serves no useful purpose. It does make it more annoying to legitimate folks who have the right to use the facilities.
Is there some other piece of the puzzle I'm missing?
Jan 15, 02, 7:37 am
I personally dont care about giving out the numbers, but there is apparently an agreement on this forum that those numbers will not be mentioned. So to not risk the wrath of chex, they don't get posted.
Btw - wrath of chex would be a good band name.
One thing that does now occur to me about posting the numbers.. While you'd probably get bounced quickly, you'd still be clogging the lines. Maybe that's the puzzle.
Jan 15, 02, 8:26 am
http://www.flyertalk.com/forum/smile.gif In the end, I'm not worried about it, so I'll let it go. How about instead we have the contact numbers for US Airways HQ in Arlington?
Jan 15, 02, 8:35 am
On the whole postling elite numbers thing:
I see your point Bouncer - but you'd be kicked out straightaway if you were a non-elite calling the Dividend Miles Service Center (since they get you to enter your account number right then). But they don't kick you out if you're calling the special reservations numbers. Way I look at it - there's only a finite number of lines for the res folks - and if enough non-elites call at once (or say when there's bad weather up and down the east coast screwing up the entire US schedule), it could mean that those of us who've obtained SP/GP/CP, get a busy signal. Not what you want when you've logged the miles and want to use one of the perks of having elite status. Maybe you can't get through for a minute, maybe ten - but in that kind of situation, you don't need further aggravation.
Otherwise, I like the suggestions for what's proposed for the site.