LovetoTravel83
Dec 5, 10, 7:28 pm
Stayed at this resort in early October, booked a Beach Villa with a private pool, It wasnt the best of villas (villa 102 I guess), we had a beach that we couldnt go to because the beach were all rocks and couldnt walk over there, So I complained to the management because I had earlier requested to be in the other side of the island (Serenity bay) which is the best side of the island.
So after a day only they transferred us to villa 201 which is over serenity bay which is way better than the other side with a lovely beach but I could say that 204-206 were even better, so after enjoying a swim or two the shower was going from cold to hot then cold to hot and so on, so I complained and the engineer came to fix it for 2 to 3 hours (they offered complimentary spa treatment for this) so we came back and the water is still the same, So I complained again and I was really outraged by this since we can't have a simple hot shower at an expensive resort, I've been to the W and the four seasons landaa giravaru before and never experianced anything like this.
So I literally wanted to leave the resort and they could book us the rest of the stay (3 nights) at the Shangri-La Dubai since we had a connecting flight three days later with Emirates, they went ahead and said they will try.
At this time while were waiting my wife told me that she was enjoying this place and wanted to stay (I couldnt say no to that), so I called them again to let them transfer us to a tree house villa since my wife wanted to have a good view of the resort, but they offered to give us Villa Laluu (208) which is the biggest beach villa they got (over 10,000 sqft), It had two bed rooms and a seperate living room, work desk, mini jym, small kitchen connected to a small bedroom and an in villa spa room.
Even though the first 4 days were kinda bad, but they made it up with the last 3 days in Villa Laluu where we didnt leave it at all and really enjoyed the place.
The food was amazing, the spa was great too.
So after a day only they transferred us to villa 201 which is over serenity bay which is way better than the other side with a lovely beach but I could say that 204-206 were even better, so after enjoying a swim or two the shower was going from cold to hot then cold to hot and so on, so I complained and the engineer came to fix it for 2 to 3 hours (they offered complimentary spa treatment for this) so we came back and the water is still the same, So I complained again and I was really outraged by this since we can't have a simple hot shower at an expensive resort, I've been to the W and the four seasons landaa giravaru before and never experianced anything like this.
So I literally wanted to leave the resort and they could book us the rest of the stay (3 nights) at the Shangri-La Dubai since we had a connecting flight three days later with Emirates, they went ahead and said they will try.
At this time while were waiting my wife told me that she was enjoying this place and wanted to stay (I couldnt say no to that), so I called them again to let them transfer us to a tree house villa since my wife wanted to have a good view of the resort, but they offered to give us Villa Laluu (208) which is the biggest beach villa they got (over 10,000 sqft), It had two bed rooms and a seperate living room, work desk, mini jym, small kitchen connected to a small bedroom and an in villa spa room.
Even though the first 4 days were kinda bad, but they made it up with the last 3 days in Villa Laluu where we didnt leave it at all and really enjoyed the place.
The food was amazing, the spa was great too.