US Airways Dividend Miles (Pre-FlightFund Merger) - Upgrade Certificates

Is everyone still getting their upgrade certificates for the 10k/20k miles flown? Wasn't it 2 certificates for every 10K and an extra 2 for every 20K? Just wondering if I'm the only one being left out.

Silvers get 4 NAUs for 10k then an extra 2 every 20k.

Golds get 8 NAUs for 10k then an extra 2 every 20k.

Thanks for clearing that up for me Chexfan..you see its been so long since I got my upgrades, I forgot how they worked. Anyway, have you been getting your upgrades? And if so how long has it been taking to get them?

I called US with the "how long for upgrade certs" question earlier today. The answer: "it's taking a long time." The certificates are being sent from some vendor in New York---the Gold desk apologized for the delay...

[This message has been edited by joanek (edited 11-05-2001).]

I am Silver and reached 10K in August, but have received nothing. I'll contact Customer Service and report back.

remember that your 10k mileage counter resets on 3/1 and everytime you reach a new preferred level.

I have been waiting for 8 certificates since about 9/5. I was told there were delays due to mailing cutoffs from 9/11 but this is getting to be two months now...

This happened to me earlier this year when I waited for what seemed like months before any certs came. (They've been better for me lately).

After waiting far too long for them to come in the mail, I called the Gold desk at the beginning of my 3 day window before my upcoming flights. I explained the situation. They apologized profusely and upgraded me as a customer service. No certs needed.

That was probably one of the finest levels of customer satisfaction giveaways I've gotten from US.

Just got 8 NAUs after 3 month wait. I did email once, but got no reply.

Is that 10,000 actual miles or 10,000 earned miles?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JaC:
Is that 10,000 actual miles or 10,000 earned miles?</font>Actual miles flown (even the double status miles for NC/GA resident promo didn't doubly count towards NAUs)

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by chexfan:
Originally posted by JaC:
Is that 10,000 actual miles or 10,000 earned miles?</font>Actual miles flown (even the double status miles for NC/GA resident promo didn't doubly count towards NAUs)

Does at least the 500-mile minimum count? I'd hate to only be tallying 242 on each of my CLT-CHA hops...

Yes, the 500-mile minimum does count. See the note at the bottom of http://www.usairways.com/dividendmiles/preferredlevels/silver.htm (or gold.htm or chairmans.htm).