US Airways Dividend Miles (Pre-FlightFund Merger) - pax bill of rights?

Can anyone point me to the official passenger bill of rights? I was delayed 5 hours due to mechanical reasons. The airline gave us a bag of potato chips, an 8 oz. fruit drink and a 10 minute calling card. Somehow, I recall reading somewhere that they are obligated to give some sort of renumeration for a delay of this type/length. It was not on USAirways, by the way - but I'm posting this question here because this is where I tend to get most of my good answers!

There isn't one - Congress never acted on it since the majors decided to give us all "Customer Committments" which supposedly outline what they're committing to do for us (as opposed to to us) in delay situations, when making reservations, etc. Best place to check is the airline's webiste for that. With the problems of the last year or two, they're thinking differently on that - and possibly legislating a bill of rights.

(Remember, it's darn tough to get a "Patient's Bill of Rights" so I think a "Passenger's Bill of Rights" is a bit low on the priority list.)

The U.S. DOT has a complaints page - you might want to check there too.

Thanks - after some digging on the offending airline, I found their extensive contract of carriage, where they list their provisions for Rule 240. Interestingly enough, they provide flight credit for the entire ticket in mechanical delays over 4 hours. We'll see what happens.

For future reference, you might want to check out the "Rules of the Air" section of Onetravel.com. It lists, by ariline, what the proper action should be for specific outlined situations based on their contract of carriage. The section is accessible from the left-hand side navigation bar off onetravel's main page, or you might try this link: http://onetravel.com/advisor/AR_rules_Menu.cfm

Arrzee

US Airways phone card is the most generous that I've seen. It's for 22 units which is 20 minutes on a pay phone and 22 minutes at home. This is sufficient time to talk, discuss alternate arrangements, then notify a 2nd person briefly.

Some airlines are so cheap that their phone card is too short.

That's one of the reasons that I have a slight preference for US Airways.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PHL:
Thanks - after some digging on the offending airline, I found their extensive contract of carriage, where they list their provisions for Rule 240. Interestingly enough, they provide flight credit for the entire ticket in mechanical delays over 4 hours. We'll see what happens.</font>

Where does it say that? What I found is:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">In the event that US Airways is unable to provide a previously confirmed seat and US Airways is unable to reroute the customer either over the routes of US Airways or another airline, US Airways will refund as indicated below:</font>

If you do get a refund, you will not be transported to your final destination. You have to pick one -- fly to your destination or get a refund, not both.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JS:
If you do get a refund, you will not be transported to your final destination. You have to pick one -- fly to your destination or get a refund, not both.</font>

It's only fair - you've paid to get from Point A to Point B. If you get the money back - you've unwound the contract between you and the airline. You aren't paying them, and they're not flying you. Everyone is back in the position they started in prior to entering into the agreement. The airline isn't there to transport you gratis at that point.

If there's a delay, a lengthy one, US can give you a voucher - I received a $400 voucher for a 9 hour delay from PHL to LGW.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JS:
Where does it say that?</font>

I pointed out earlier in the post that this was another airline, and their web site clearly says they'll give credit for the $$$ paid on the flight delayed more than 4 hours (assuming not weather or 'act of God'). I was posting the question here because of the commeraderie and quality of answers I get in general from my fellow US FT'ers.

PHL, sorry about my mix-up. What airline were you on?