US Airways Dividend Miles (Pre-FlightFund Merger) - A 321 First Class Service...Not

Had the most remarkable flight in a bit, flying PIT-SEA on 6/30. Two kids serving the front cabin. Everything that could go wrong does, from no glasses to running out of food, and throughout, they are clueless. Naturally, I'm the one who gets screwed (for some reason, they serve back to front, and I'm in row 1), even though I ask how many Chairmans' are on the flight, and the guy looks and says just you. The poor kid that's helping confides to me she has never worked the front cabin before. Then I see a bunch of senior attentedants, all working the back, and I come to the conclusion they have stuck the junior kids up front because they aren't about to deal with having 2 people serve a multi course meal to what is now a 26 seat cabin...and these are the seats that retail for 2 grand. Now I'm just a poor slob on an upgrade, but somebody buys them. Looks to me like a potential problem brewing with the crews. Anyway, if you're flying one of these Cadillac's of the sky, bring a sandwich.

[This message has been edited by deelmakur (edited 07-01-2001).]

I find this quite interesting deelmakur. I had my first A321 segment (SEA-PHL) on friday 6/28 (en route to AMS). Even though most of these jest are fairly young, mine still had a new plane smell and feel (no pen marks on the FC seats)as it was put into service on 6/21. I enjoyed my flight in 4A and the service would have ranked towards the top.

I think that this is just poor staffing on US's part.

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by chexfan:
I find this quite interesting deelmakur. I had my first A321 segment (SEA-PHL) on friday 6/28 (en route to AMS). Even though most of these jest are fairly young, mine still had a new plane smell and feel (no pen marks on the FC seats)as it was put into service on 6/21. I enjoyed my flight in 4A and the service would have ranked towards the top.

I think that this is just poor staffing on US's part.</font>


My one concern with the A-321 is the boarding of the aircraft at the 1L door instead of the 2L door. So, you have 150+ people filing past you as the FA attempts to deal with F class pre-flight drinks and bags. It makes for a convoluted boarding process.

I agree. Boarding through 1L made me feel uncomfortable both on the 321 to PHL and in Envoy on the 767 to AMS.

You had to see this crew. I like to order the food I want, so I sit up front. I believe they now serve front to back in both directions, but in any case it was always front to back on westbound. This guy does back to front. When he tells me they are out of hot breakfasts (in fact, he has no food), I question the method, and he says its always been company policy to alternate. Then, a litle later he announces to the people across the way that he has found a hot breakfast, and gives it away. I ask him later to check the manifest and see how many US1's are on it. He does,and tells me I'm it(I believe they are supposed to look at this to know who is in the cabin). I ask him if it occcurs that the higher volume passenger ought to be looked after a little better, and he stares at me. I observe that everybody is drinking out of plastic glasses and styrofoam cups. He says they didn't get any real stuff in PIT. Nobody caught that? Service is so slow, they end up serving the second snack 45 minutes after they finish breakfast, and everybody who wants a second drink on this 5 hour flight has to ask. I finally get them to check in Coach, and they find an extra omlette, which the girl, who tells me she has never worked the front cabin, dumps on a plate. Interestingly, it is the exact same meal, which when unfolded from the small dish in back, looks just like the first class version. So much for the extra expense for premium meals. Meantime, the senior staff are working the back. Now this sounds like a lot of whining about getting what I want to eat...but it isn't. It's about a management breakdown, a suspicion that the smarter cabin staff are subtly avoiding working an enlarged front cabin, and the fact that if a passenger spends the kind of time in the company's planes we do, they should get some attention. Somehow, running out of food doesn't seem to fall in that category. That flight was an embarrassment for USAirways, and I only hope it was a one time thing.

Deelmakur:

What you describe is inexcusable and most unfortunate. I hope that this is an isolated incident, as I did SEA-PHL on the 321 last month and found the service to be fine and in line with what I've come to expect. I'll be doing CLT-SFO this week in the 321 and I'll definitely be watching to see if things are up to par. I'd definitely be writing to Consumer Affairs about this if I were you. My guess, and its only that, a guess, is that the flight got staffed with very junior F/As for some reason and the caterers screwed up on loading food service items. What I don't get is the slow and nonexistent service; I've seldom had to get up and ask for another drink.

As for the senior F/As being in the back, I believe that they bid by position and many senior f/as do prefer working the back.

I do appreciate your post; if I find anything out of whack on my trip, I'll be sure to post my complaints.

Just flew US 334 from SFO to PHL yesterday. A 757 with one lazy worthless attendant for 24 in front. Crummy seats with no room, poor service accompanied with a dash of body odor, lousy food, and a 45 minute wait in PHL for them to find a gate to park the bird. A memorable travel experience.

F/A's do not like the 321, especially in first. Many of them will put a bottle of water on each seat before boarding since it's impossible to do a pre-flight beverage.

The L-2 door is too close to the engine for a jetway to be brought up. Agents that have done it by mistake are reprimanded big time. In fact, the company has specifically added "A321" markings by the L1 and L2 doors to distinguish the aircraft (many agents say it looks like a 757).

Any f/a can bump the junior staff and force them to take a higher position. The most senior is assigned to the "A" position, but can pass it to the "B" f/a, "B" can bump it to "C" and so on...so the one assigned as "G" (most junior) could end up working the "A" spot. It happens a lot since most senior f/a's don't want the extra duties of being "A".

At month's end you can expect to fly with the most junior staff, since the more senior folks have already made their time for the month. Last night, I saw a 757 flight to PVD with 3 f/a's just out of class...it was the first trip for the 3 of them.

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by deelmakur:
Had the most remarkable flight in a bit, flying PIT-SEA on 6/30. Two kids serving the front cabin. Everything that could go wrong does...</font>

I don't think that it's the 321. Flights like that happen every now and again. Personally they always seem to happen to me on either an old 757 or a tiny little 319 being pressed into a coast to coast trip.

My experience on the 321 has been at least as good as with a 757 -- the crews don't seem any more or less happy than any other crew.

I wish that they'd change out *all* the 757s for 321s! Unless they decide to go with 767s instead -- those were sweet when they were doing the transcon runs http://www.flyertalk.com/forum/smile.gif

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by deelmakur:
Had the most remarkable flight in a bit, flying PIT-SEA on 6/30....even though I ask how many Chairmans' are on the flight, and the guy looks and says just you. ...if you're flying one of these Cadillac's of the sky, bring a sandwich....]</font>

deelmakur, I got quite used to bringing sandwiches aboard when I had a weekly run from PIT-MYR in the late afternoons! Thank goodness for Bain's Deli. http://www.flyertalk.com/forum/biggrin.gif (PIT-CLT never has meal service, being all of 368 miles.)

All kidding aside, that does sound like a bad trip worth writing about. I've rarely had those, and always it's been on a shorter hop, like ATL-CLT. I'd write them, big time.

On abother note...being as I got stuck on DL for a quarter doing PDX - and my US mileage clock is perilously low with little hope in sight for the balance of the year...Need some help? I'll make those runs & bring my own water! http://www.flyertalk.com/forum/smile.gif

BTW, I've already looked at US to go the direct route to free flights, but they only want fresh MBAs, not 1989 vintage...

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"You can never have too much Reverb."

[This message has been edited by Surfrider (edited 07-02-2001).]

I flew the A321 from PHL-LAX just this past Saturday. The Airworthiness Certificate above the door had a 5/11/2001 date on it, so the plane was less than 2 months old. Already some errant pen marks on the seats! Why???!

The 2 FAs in 1st class were working the 321 for the first time, although they had been in coach before. They admitted they'd rather be in coach. They served front to back, and didn't seem to run out of choices - even when they got back to me in row 5.

There were no menus - a mistake made by catering, but compounded by the FAs not checking before the doors closed.

The meal was a fairly okay steak - although a bit dry. The Sundae was fantastic, as usual.

I don't mind the non-preflight drink. They did leave bottles of water in each F seat. It's just too hard, or near impossible for them to come around and offer drinks while the coach pax are streaming past.

Overall - I'd fly it again. I enjoyed the cleanliness and the video screens of the A321. Also - I prefer the Airbuses for any flight because of the power ports for my laptop(but that's just a personal preference).

I will add that this is the first really bad trip I've had on the company for a long time. Hopefully it was an isolated experience, but I do worry going forward. They have been running the airline to sell it, and in the process more animosity than usual seems to have crept into the employee/employer relationship. My sense was that the help actually wanted the merger, since in most cases it stabilized, and advanced their indivdual careers. I still believe that this A321 situation was really rooted in the objection to serving even more people with the same staffing level. If this company goes back to internal squabbling, we get it in the end. And by the way, those of us suggesting a management change should take a look at what companies like Continental have done with their FF programs. It has resulted in reduced benefits. I see various references on different boards to Greg Brenneman, who recently left CO and is on the loose. Be careful what you wish for (with apologies to taking this thread a little off topic).

[This message has been edited by deelmakur (edited 07-02-2001).]

I find this thread quite amusing because I flew on US 109 PIT-SEA a few weeks ago on the A321 in F.

I wrote a trip report outlining the lousy service up front. Part of the problem was the flight was understaffed, but another problem was the F F/As were indifferent and did not want to be working that cabin.

While I guess the A321 may be an advanced plane, boarding through the front door slows down the boarding process (took 1 hour to turn the plane in PIT, and we were running 2 hours late).

I also think there are not enough lavatories, because the F lavatories were mobbed with coach passengers the whole flight. But I am not sure if it really has fewer lavatories than the 757.

The problem with the 321 is that there is no room in the FC galley for a third person, let alone the two that are staffed in it. It is very narrow and not condusive to two people, let alone 1. At least they have a bit more room to work unlike the 319 and 320, but not nearly enough as on the 757/767. Also the 321 has the same number of lavs as the 757, but I think people cannot tell the two apart yet from an inside cosmetic pov, and they assume that the one that's suppossed to be by 2L is just gone, so they go up to the one in FC instead of walking to the back.

das, you nailed it. Same flight. Same stuff.

I find this to be somewhat ironic as I did the same PHL-SEA run a couple weeks ago and had many of the same experiences. When we boarded, I found a bottled water in the seat, which, at the time, I thought was quite nice. It was my first trip on the 321 and I liked the newness of the plane but found the seat in the F cabin to be a little more cramped than on the 757 or 767. In fact, when the guy in front reclined his seat, my knees were against the back!

Although I wondered why they would board from the 1L door, we left the gate on time. However, when the meal was served, the FA's started from the back and worked their way forward. Of course, being in 2A, they were out of hot meals by the time they got to me. When I questioned the FA as to why they did that, she told me that they "always" alternate. I kindly advised her that I was a Chairman's member and had never seen that happen in over 2 million miles of flying on US! As a result, on the return flight, I asked the FA as I boarded the plane from which end they would be serving and she looked at me strangely and said "from the front." When I told her what had happened on the outbound she said that she'd never heard of that, so maybe she didn't get the memo!

At any rate, they definitely have some service and customer service problems with the 321. Hopefully, they'll figure it out shortly as this certainly isn't indicative of the service I've grown accustomed to over the years.

[This message has been edited by romadaro (edited 07-03-2001).]

Interesting discussion on www.planebusiness.com (http://www.planebusiness.com) on the US board about 321 service. It seems the FAs do not like serving in FC due to galley space, have problems with jump seating in coach (they get to rub knees with row 8), and lack of supplies to serve since there are more pax but the same amount ot stowage as the 319/320. Soda shortage! Confirms the discussions that the junior FAs get the front now on the 321.

Has anyone noticed the FAs on the A319s (let alone A320s and A321s) have to bring out two half carts and place them in the exitway to be able to get to the catering supplies? Is this what happens on the A321 but with more than 2x as many pax?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by deelmakur:
)... I ask him if it occcurs that the higher volume passenger ought to be looked after a little better, and he stares at me. </font>

HAHAHAHAHA.... How selfish! Because you are chairmans, you think you should be served first, and have more stuff? How typically American if you ask me... give an inch, expect a mile. So going on this request, that means that if you were in a crash, you'd expect all the F/A's to help you first, and look at their chart, and help the Golds, then help the silvers, and hopefully after 1 hour of figuring out who is who, the dividend miles and the non-members will get saved? If you expect a chairmans to get more attention on a flight, then the gold people would expect to get more than silver, and so on.. and thus, there would be a longer delay in getting your meals. I can also assume that you should be able to use the bathroom first as well, since you are chairmans right? Problems happen on a flight.. most normal people deal with it, a small fraction groan about it... We all make mistakes at work, and sure you are no exception to that rule, so smile that you were able to upgrade, otherwise, move to Southwest..where there are no upgrades, but if you are first in line, you get to pick your own seat and smile.


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"We are dimming the cabin lights to enhance the beauty of our flight crew" - Actual Quote from USAirways F/A: CLT-BNA.

Chairmans: USAir, Gold: NWA, Diners, HH, Gold: Marriott

I don't know where all that came from, but of course the top tier flyer expects some recognition. The company wants it to happen as well, which is why they provide the cabin staff with a seat diagram for First Class, which gives name and shows status level (US1, 2, 3 or 4).If I fly 100,000 miles a year, of course I expect some recognition. That doesn't mean I think I'm better than the next guy, but in the case in point, where they ran out of food on a 5 hour trip, the notion they provided better service to people who fly less, and ignored the better customer (when they had information as to who was on board, for just that purpose), was offensive. This board is written by and for frequent flyers. The post had to do with warning fellow flyers that this particular aircraft has staffing issues which can, and will affect service quality. In addition to US CP, I am also Continental Platinum, NW Gold, American Platinum, and Delta Gold Medallion. I understand why airlines reward their better customers by using more than one elite(that's their word for it, not mine)levels. If you feel so strongly about flying a carrier that makes no distinctions, I suggest you use Aeroflot.

just to let you know....the reason the senior flight attendants don't want to work first class....is because the majority of folks up there....are the ones that they know has not paid for it and becaused they fly on cheap non refundable tickets all the time and receive enough miles to put them in the pref status they get to upgrade....they only enjoy people that really really pay for it...why put up with someone who thinks and wants to act like mr. or ms. big stuff and hasn't even got a dime to their name but they enojoy acting like they do....you all know who you are....we love the ones that keep on asking how many up here are chairmans? sorry but they just don't care because now they know your upgraded for free on a cheap ticket....who do you think puts the ink marks on the seat? flight attendants looking for something to do.....

oh also they should just ignore the person paying the FULL fare price and go right to the non-refundable, free upgrade chairmans pref and take care of them, instead of taking very gooood care of the full paying pax in first and would love to have a repeat of their business....why, well the full paying passenger might come back because of the great service and think how much more money they bring than the free cheap upgrades....good business since...huh...in case your wondering all airline employees know the price each person pays for their tickets...SHOW ME THE MONEY.......AND THEY WILL SHOW YOU GOOD SERVICE.......

For openers, hardly anyone in the front cabin is paying full fare. If the company wanted cabin staff involved in its promotional policies, they would have offices in Crystal City. I don't know who you are, but with 11 posts to your name, it does not appear you have had much involvement with this board. If you are an F/A, your attitude is hardly reflective of the ones I regularly come in contact with, who are hard working, friendly, and competent. The flyer who makes top tier on discounted tickets has to make more trips to earn the total required miles. His or her value to the airline is measured in annual spending, which often exceeds that of the occasional full fare pax (who most likely billed their ticket to a third party client anyway). No inflight employee could know this. Beyond that, I wouldn't dignify your remarks, which are clearly designed to provoke negative dialogue, with a further response.

It is interesting that a company would allow their Jr. employees to cater to their best customers. The people in F either paid or are elite and upgraded. Either way, combined they are the best customers. If they didn't value their business and want to cater to them, there would be no F.

.

[This message has been edited by geo1004 (edited 08-30-2001).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by islandgirl:
oh also they should just ignore the person paying the FULL fare price and go right to the non-refundable, free upgrade chairmans pref and take care of them, instead of taking very gooood care of the full paying pax in first and would love to have a repeat of their business....</font>


&lt;geo climbs upon soapbox, scans the crown, and spouts...&gt;

This is always one of my favorite topics! First, let's be very clear about one thing. The airlines created the loyalty programs, not the passengers. The airlines created the elite level system, not the passengers. The details regarding what passengers should expect are published by the airlines, not the passengers. The airlines make the rules, and passengers should live by them.

Of course there are always those people who think they are entitled to more than the next guy. Guess what? This is true everywhere, not just in the aluminum skinned tube of an Airbus or a Boeing. Ever seen someone park in front of a fire hydrant because they "just need to run into the store and be right back out". Seen how many people run red lights these days? We all see this constantly when we fly. Passengers show up late to the airport and demand to be taken care of... as if it's the airlines fault for their late arrival! Passengers somehow think the airlines are controlling some giant weather machine and so they blame the airline staff for weather related delays and cancellatins. Face it. Consideration for others in this (our) society is in a nose dive. This topic alone could fill volumes and occupy countless hours of Masters and Doctorite thesis.

And, yes, you are going to see people who are rude and obnoxious and a pain in the a$$. But guess what, when you sign on to be a FA or a gate agent you are entering the world of customer relations and customer service. US Airways openly touts it's Preferred program as a way to get special treatment. From the US Website:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Achieve It. Enjoy It. 2001 Preferred membership.

To thank members for their loyalty, Preferred membership is awarded to those who consistently choose US Airways to help them meet the demands of their busy schedules. US Airways is committed to making every aspect of your travel experience more enjoyable, including the privileges you receive as a Preferred member.

As you will see, the more you fly with US Airways, the greater your privileges and benefits. </font>


I never expect any more or less than I am promised. And I never demand any more or less than I am promised. At this point, US does not make a distiction between the levels of cabin service passengers should recieve in FC... regardles if I'm flying a full fare FC ticket (which I have), a full-fare coach ticket upgraded (I have), a heavily discounted fare upgraded (I have), or a total free FC ticket using miles (done this too). The airline sets the rules and I have to play by them. US has set up the Preferred program to treat their better customers with ever increasing levels of treatment (CP have more priveleges than Golds, etc.). You may not personally like the passenger, but to say that they are not entitled to to what the airline has promised is quite wrong.

I've had a couple of flights with serious service problems. In the first case it was on an A330 LGW-CLT and I wrote a snail mail letter to consumer affairs and received a letter back from them that addressed some of my concerns and hopefully they listened (it was not a form letter).

In the second it was a recent CLE-CLT flight where I had checked the website to see if a meal would be served in FC, and it said snack. On the flight ... nothing. I used the new e-mail form (http://www.usairways.com/contact/consumeraff.html) on the US Airways website to send a note to US Airways about this. A few days later I received a phone call from someone in Consumer Affairs who was very interested in my problem, and confirmed that there should have been a meal and seemed to be genuinely concerned that there wasn't for whatever reason.

Anyway, I would strongly urge anyone to send US Airways a note about these things when it happens so hopefully they can improve, it's pretty easy now with the new web form (http://www.usairways.com/contact/consumeraff.html) and from my experience they actually read 'em!

BTW, on a seperate note, I've read that the L2 on the A321 can be used (I think Lufthansa or some other European operator regularly does use L2), but as mentioned it is very close to the wing/engine and easily hit by the jetway if the operator is not careful.

Ummm....I'm worried. Geo never stepped off his soapbox. Is he stuck? Does he need a ladder? I'll help, cause I support what the HECK he said! http://www.flyertalk.com/forum/biggrin.gif

Maybe the soapbox needs to be changed to a bandwagon, cause I'd jump on. If USAirways wants to create 'real' first class and 'upgraded' first class as two separate and unequal service levels, be my guest. Till they do, I expect to be treated the same in first, whether I'm upgraded or not.

Personally I believe once you're in first -- for whatever reason -- you should be treated the same, whether you're a Silver Preferred who is using his SWU's or a Chairman's Preferred flying on a first class ticket.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pitflyer:
Personally I believe once you're in first -- for whatever reason -- you should be treated the same</font>I just wanted to know if the band will welcome my harmonica playing on the wagon?

I agree only 99% b/c I do like the fact that UA asks their 1K's (= to US's CP) their meal preference first!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by islandgirl:
oh also they should just ignore the person paying the FULL fare price and go right to the non-refundable, free upgrade chairmans pref and take care of them, instead of taking very gooood care of the full paying pax in first and would love to have a repeat of their business....why, well the full paying passenger might come back because of the great service and think how much more money they bring than the free cheap upgrades....good business since...huh...in case your wondering all airline employees know the price each person pays for their tickets...SHOW ME THE MONEY.......AND THEY WILL SHOW YOU GOOD SERVICE.......</font>

My upgrades are not free, nor are they cheap. All my travel comes out of my own pocket one way or the other and I do my best to cut those costs. All told, I generate a pretty fair amount of revenue for U and I do my best to steer business U's way. While I may not pay a lot for some of my tickets, what they don't know at the counter is how much I paid for the last one or the one next week. If I can upgrade a $200 R/T to the West Coast, its because the space is available, not because I'm displacing someone paying full fare. The only way out of this debate is to treat everyone in F (and Y) equally to the same quality service I've come to expect and that keeps me coming back. One last thing: not being Chairman's (yet!), I pay for a lot of my upgrades: that's extra revenue for the company that it would not otherwise get and apart from the booze and food bill, its pure profit. I don't have a sense of entitlement when it comes to upgrades; they're a perk that I enjoy for which I am grateful and I try to take that attitude on board with me.

&lt;geo steps off soapbox, high-fiving JetTroop, pitflyer, chexfan and us2&gt;

zzzzzzzzzzzzzzzzz...............

Did somebody mention the A-321? Just got off a transcon A-321 flight and thought it was great. Seats were great; smelled new. Video system worked. F was booked 24/26 with at least three US pilots travelling home to SAN.

Everybody got the meal they wanted as per conversation with FA who appeared middle aged, not young. She actually likes the A-321 but stated that FAs have essentially given up on pre-board drinkeys due to the 1L boarding process.

The most impressive comment I heard during the whole trip was during boarding at BWI. A coach passenger, en route to his oar station, commented, "My God, First is huge on this aircraft." Hopefully this observation is made by other passengers.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by deelmakur:
If you feel so strongly about flying a carrier that makes no distinctions, I suggest you use Aeroflot.</font>

You do get perks for the different levels.. if you refer to the their website or your preferred materials, it states no where that you will be served according your tier status, in fact, it states no where in your preferred levels that you will be service in any particular order.... They have guidelines and procedures written in house, but those are not always set in stone, if they were, over 1/2 of the people on this board would not be getting the "bounus miles" they are not really entitled for. I'd say, enjoy the first class ride and be glad you are not in coach. It is ONLY and I repeat ONLY airline food. No one would actually go to a resturant and pay money for the quality of food that you get on an airline (including, coach, envoy, or first class)... so why complain. If you don't like the choice they give you, then bring a sandwich and get extra bags of chips. it is just trivial.

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"We are dimming the cabin lights to enhance the beauty of our flight crew" - Actual Quote from USAirways F/A: CLT-BNA.

Chairmans: USAir, Gold: NWA, Diners, HH, Gold: Marriott

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by islandgirl:
who do you think puts the ink marks on the seat? flight attendants looking for something to do.....</font>

Bravo! Someone after my own heart.... I think it is pretty sad that I was on a brand new A321, and it already had ink marks on the seats? How does someone get ink marks on the back of an airplane seat? The only way I can think is that they wanted to "test" their pen to see if it writes...Why do people put their feet on the walls (cause you know they don't at home)..because it does not belong to them, and therefore they don't care!


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"We are dimming the cabin lights to enhance the beauty of our flight crew" - Actual Quote from USAirways F/A: CLT-BNA.

Chairmans: USAir, Gold: NWA, Diners, HH, Gold: Marriott

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mileshound:
It is interesting that a company would allow their Jr. employees to cater to their best customers. The people in F either paid or are elite and upgraded. Either way, combined they are the best customers. If they didn't value their business and want to cater to them, there would be no F.
</font>

Why not ask the company then to stop making the F/A's who work Airbus's to stop taking consessions for working First.


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"We are dimming the cabin lights to enhance the beauty of our flight crew" - Actual Quote from USAirways F/A: CLT-BNA.

Chairmans: USAir, Gold: NWA, Diners, HH, Gold: Marriott

yawn...