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Jun 29, 01, 2:56 pm
US Airways Earns Top Airline Customer Service Award
ARLINGTON, Va., June 29 /PRNewswire/ -- US Airways earned top airline honors for its outstanding customer service during the 2001 U.S. CRM Grand Prix Customer Service Awards presented recently by NSDI Teleperformance.
At a special presentation ceremony, US Airways was recognized for achieving consistently high levels of telephone support for customers who called its reservations call centers.
Thirty awards were presented to 12 industries for excellence in telephone, E-mail, and Web-based support. The awards program, now in its thirteenth year, measures how effectively companies manage their customer contacts. Each company was evaluated through a series of unannounced contacts to their customer service teams and was scored for performance on pre-defined service criteria, ranging from speed of service and product knowledge to overall attitude and effectiveness of the contact. This year's U.S. competition encompassed more than 2,500 telephone calls and 700+ E-mails/Web contacts.
``This award is a tribute to the professionalism of our call center employees and reflects enormously on their unparalleled commitment to enhancing customer service,'' said Alan W. Crellin, US Airways' senior vice president of customer service.
http://biz.yahoo.com/prnews/010629/dcf038.html
ARLINGTON, Va., June 29 /PRNewswire/ -- US Airways earned top airline honors for its outstanding customer service during the 2001 U.S. CRM Grand Prix Customer Service Awards presented recently by NSDI Teleperformance.
At a special presentation ceremony, US Airways was recognized for achieving consistently high levels of telephone support for customers who called its reservations call centers.
Thirty awards were presented to 12 industries for excellence in telephone, E-mail, and Web-based support. The awards program, now in its thirteenth year, measures how effectively companies manage their customer contacts. Each company was evaluated through a series of unannounced contacts to their customer service teams and was scored for performance on pre-defined service criteria, ranging from speed of service and product knowledge to overall attitude and effectiveness of the contact. This year's U.S. competition encompassed more than 2,500 telephone calls and 700+ E-mails/Web contacts.
``This award is a tribute to the professionalism of our call center employees and reflects enormously on their unparalleled commitment to enhancing customer service,'' said Alan W. Crellin, US Airways' senior vice president of customer service.
http://biz.yahoo.com/prnews/010629/dcf038.html