US Airways Dividend Miles (Pre-FlightFund Merger) - US VP Marketing

Billo

Apr 17, 01, 10:13 am

Don't bother writing to this gentleman. He
does not respond.

chexfan

Apr 17, 01, 4:09 pm

I don't know the circumstances which caused you to mail the person who you did, but I have found great success in contacting the US Airways Office of Consumer Affairs.

You can contact them directly at 336-661-0061 or by mail at:
PO Box 1501
Winston-Salem, NC 27102-1501

4001 N. Liberty Street,
Winston-Salem, NC 27105

Art234

Apr 17, 01, 6:38 pm

I have only had one consumer affairs issue with US in over 2 years of more than frequent travel. Their response was swift, and more than adequate.

They have gotten so good lately I may not go back to DL!!

------------------
Regards,

Art from ISP

ToddETurner

Apr 18, 01, 3:32 am

I have flown USAirways First Class trans-continental twice in the past 6 months, and had service issues both times. I contacted the Service Center via Fax, and received letters both times, and a phone call the second time.

They were even kind enough to send me a First Class upgrade certificate for my troubles.

Contact, at least via fax, has been great for me.

chexfan

Apr 18, 01, 7:33 am

Originally posted by ToddETurner:
They were even kind enough to send me a First Class upgrade certificate for my troubles.If these are the carbon copy ones and not the usual complimentary certs, then I would say this is the norm.

PHL

Apr 18, 01, 7:00 pm

Those carbon copy ones are the yellow CS0007 upgrades, which are priceless. No restrictions, upgrade any ticket as far advance as you buy the ticket. Probably actually costs them, in the long run, pennies on the dollar.

ToddETurner

Apr 19, 01, 4:51 am

My upgrade was the yellow carbon copy one. Looks to be good on any connecting, one-way in the Continental US.

uschpr

Apr 19, 01, 8:12 am

Actually, I contacted the US VP Marketing and he personally gave me a call back. Very impressed.

Billo

Apr 19, 01, 8:38 am

thanks for the info. 'preciated

BizJet

Apr 19, 01, 2:25 pm

Called you back? Wow. The only time I've come in contact with Ben Balboza (or whatever his name is) is the dumb letters in the statements about how great the merger will be.

nw_with_attitude

Apr 19, 01, 4:42 pm

Edit to stay on thread.

My experience with US Airways customer service is that they are responsive and professional at all times. Their director of in flight services has been open to suggestions, because he realises that in order to expand to Europe, US is going to have to win over customers from other airlines.

[This message has been edited by nw_with_attitude (edited 04-19-2001).]