Fairmont President's Club - non-working Fairmont website

For two days in the Toronto area (Nov 9 and 10 2010) I have not been able to make a reservation, nor gain access to my President's club account. When I try to make a reservation I cannot go beyond step three on the reservation page. At that point it comes up "we are experiencing technical difficulties." I have sent e-mails to their web manager and made phone calls, but no one wants to do anything about this. I know it is not my computer, as their site does not work both at home and at work. As well, a friend living in Mississauga Ont. is experiencing the same problem.

I know I can make a reservation by phone, but I much prefer to use the Internet. Does anyone else have this problem?

Can you make reservations using your iPhone or Blackberry?

Can you make reservations using your iPhone or Blackberry?


I do not own an iPhone or Blackberry. However when I sent an e-mail to the President's Club in Moncton N.B. they said an upgrade certificate would be put in my file.

As far as I can tell this appears to be a local problem in the greater Toronto area, since in Moncton the President's club person I spoke to on the phone yesterday says he was able to gain access in N.B. I just tried to make a reservation and tried to enter the Presidents Club site and as of 2:30 pm EST it was still not working.

Nobody at Fairmont has any idea when they will be up and running, nor will Fairmont even acknowledge that there is a problem.

No problems here. Have you tried using another web browser? (IME somethimes IE doesn´t display the site properly, sometimes Firefox has issues)

No problems here. Have you tried using another web browser? (IME somethimes IE doesn´t display the site properly, sometimes Firefox has issues)


A friend of mine in this area tried Firefox, and it didn't work either. I didn't have any problem making a reservation using IE Monday or earlier, these problems just started yesterday (Tuesday the 9th).

I have had the same problem in the past few days. I sent an e-mail to the Webmaster and they have declined to reply to me. It doesn't matter whether I use Firefox or IE. At least their phones work!

I have had the same problem in the past few days. I sent an e-mail to the Webmaster and they have declined to reply to me. It doesn't matter whether I use Firefox or IE. At least their phones work!


I think Fairmont's problem is getting worse. A friend of mine also living in Mississauga has the same problem, and again today Thursday 11 Nov, it is still impossible to make a reservation from Toronto.

I also have a special friends and family rate, and when I put in the code, it gave me the lower rate for the Chateau Laurier in Ottawa. Since I can't make a reservation on-line, I called Fairmont's 1-800 # in Moncton and they said this rate does not exist, and therefore I could not book it. I replied then why does it show up in my computer, and the agent simply replied that this rate does not exist. I just hung up as I was getting nowhere.

Blast Fairmont for their terrible on-line non-service. If I didn't like the Chateau Laurier so much I would take my business somewhere else.

Wow it's not just you. Trying to login craps everything out for me over here.

Finally after three days in Toronto the Fairmont website is working again. What is most annoying is that I lost out on a cheap F&F rate. When I went back on-line to reserve a room at the Chateau Laurier, the F&F rate when from about $220 to $280. Perhaps I should demand they give me the lower rate. Ha Ha

I spoke too soon. Although I could make a reservation for a short time yesterday (11 Nov), today Friday the 12th it won't work again.

I give up on Fairmont.

Website is inconsistent.. plus its down for maintenance alot.

I finally received a low F&F rate at the Chateau Laurier by using a public library computer. That computer worked just fine. I wonder if it is a Bell sympatico problem, as I still can't get beyond step 3 in the reservations page on my computer, nor can a friend of mine who also has Bell Sympatico.

To be sure always try your computer, laptop, or blackberry.. if at work and on a break, try the company computer or another computer conveniently accessible.