Wyndham Rewards - www.hojo.com changed booking creates new reservation?

I made a booking on www.hojo.com and opened this booking later in order to change the dates (same hotel).

I got a new reservation number for the new dates and - I'm almost sure that I checked this later - the "old" reservation number wasn't online anymore later (message "reservation couldn't be found" or so).

What happend now?

The hotel (Hojo Huaihu lu Shanghai) charged me a no-show of 1 night (200 USD) for the first reservation which I thought I have modified to the new date?

Is it possible that you cannot modify reservations on hojo.com but you will just create a new one every time. you need to manually delete/cancel the old reservation?

Stupid system isn't it?

Any recommendations how to get be 200 bucks back?

I made a booking on www.hojo.com and opened this booked later in order to change the dates (same hotel).

I got a new reservation number for the new dates and - I'm almost sure that I checked this later - the "old" reservation number wasn't online anymore later (message "reservation couldn't be found" or so).

What happend now?

The hotel (Hojo Huaihu lu Shanghai) charged me a no-show of 1 night (200 USD) for the first reservation wich I thought I have modified to the new date?

Is it possible that you cannot modify reservations on hojo.com but you they will just create a new one every time. you need to manually delete/cancel the old reservation?

Stupid system isn't it?

Any recommendations how to get be 200 bucks back?

Hello, have you spoken to anyone at Howard Johnson's Customer Service?

Yes just got a message that this issue is escalated to the hotel General Manager in Shanghai.

I just wanted to know if my assumption can be confirmed by any other's experience: if you want to change a reservation you need to manually cancel the original reservation "change" means for Hojo.com to create a new reservation and the system doesn't delete the original reservation in this case?

Hojo Shanghai doesn't react... any other contact email adress in the US maybe?

Yes just got a message that this issue is escalated to the hotel General Manager in Shanghai.

I just wanted to know if my assumption can be confirmed by any other's experience: if you want to change a reservation you need to manually cancel the original reservation "change" means for Hojo.com to create a new reservation and the system doesn't delete the original reservation in this case?

Hello - The website should have allowed the reservation change. Was Customer Care able to assist you with how or why this happened? If not, I would like to look into this further for you. Can you send me a private message with your confirmation numbers? Thank you!

Thanks I'll send you a PM