Hyatt Gold Passport - Hyatt Tier (Status) Matching (Challenge) Information - 11/10

Dear Flyertalkers,

Hyatt Gold Passport no longer participates with the tier matching program. In select cases, a trial offer may be proposed at the discretion of the individual hotels' sales department.

Sincerely,
Chrissi R.

{EDIT: The "old" status matching program may be found at http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a.html }

Thanks for the info, Chrissi. While I status matched earlier in the year and am now a loyal Hyatt customer, I am curious, does this mean that there won't be challenges anymore either for those with credentials from a different loyalty program? So would a Starwood Platinum with evidence of their stays get a "stay X times in X days and retain Diamond through the end of the year" offer, or not?

About two months ago I requested a status match from IC Ambassador, Hilton Diamond, and SPG Platinum to Hyatt.

Hyatt never bothered to respond. Is this why I didn't receive the courtesy of even a rejection telling me Hyatt doesn't want my business?

Could be a bad news for the person who waited for sm...

Slightly OT, not quite status match. I wrote in this post (http://www.flyertalk.com/forum/hyatt-gold-passport/1054657-hyatt-instant-platinum-fasttrack-diamond-through-12-31-10-disc-5-14-10-a-26.html#post14080240) that Hyatt declined to upgrade my wife's status, because she didn't have any (having been on prolonged maternity leave prior to returning to work) while Marriott did so in a heartbeat.

Now 70+ nights at Marriott SIN and counting... none for Hyatt. Really, the people who make these decisions ought to calculate the potential business that could be lost before doing so.

Hyatt has diluted their own elite status over the last couple years with the many ways of obtaining Diamond status. This is a move to set the balance back to not having too many Diamond members / people who just 'hit and quit' once they get Diamond status. I favor this move.

I dont know. As someone who status matched to Diamond 1 year ago, Hyatt won.

I've given Hyatt over 40 nights since the match. Had Hyatt not matched me, I would not have stayed at Hyatt. So matching me made sense for Hyatt. But on the same note, as someone who has used up my status match, I welcome this :D

Do you speculate this was a gender-based decision? Or just stupidity on Hyatt's part? Glad to hear Hyatt lost all that business, they won't even give me the courtesy of a rejection letter. Marriott here I come!

Slightly OT, not quite status match. I wrote in this post (http://www.flyertalk.com/forum/hyatt-gold-passport/1054657-hyatt-instant-platinum-fasttrack-diamond-through-12-31-10-disc-5-14-10-a-26.html#post14080240) that Hyatt declined to upgrade my wife's status, because she didn't have any (having been on prolonged maternity leave prior to returning to work) while Marriott did so in a heartbeat.

Now 70+ nights at Marriott SIN and counting... none for Hyatt. Really, the people who make these decisions ought to calculate the potential business that could be lost before doing so.

It makes a lot of sense for Hyatt to at least temporarily stop most Diamond status matching with the two suite nights for diamonds for the credit card signup going on. I wouldn't be surprised if a lot of people are status matching just to get the free two suite nights with no intention of staying with Hyatt longer term.

One thought on a fair way to have a one time status match for legitimate new customers who actually want to switch their business to Hyatt: what if you could qualify for Diamond for the current year if your total stays/nights already stayed plus total future booked non-refundable stays/nights the current year guaranteed you will make Diamond? So for example if you already have 15 nights stayed the current year, if you have 35 additional non-refundable nights booked the current year, then you get Diamond now rather than having to wait. I doubt many people would take advantage of this, and those who would are the ones who really plan on switching their nights to Hyatt.

It makes a lot of sense for Hyatt to at least temporarily stop most Diamond status matching with the two suite nights for diamonds for the credit card signup going on. I wouldn't be surprised if a lot of people are status matching just to get the free two suite nights with no intention of staying with Hyatt longer term.

Good point. That makes sense.

I've been very happy with Hyatt since coming over from Hilton. Even if I can't re-qualify for Diamond after 2012, I should be able to get Plat pretty easily and try for as many Platinum Extras Awards that I can get.

Interesting news, but I am glad I switched to Hyatt from Marriott. I was matched to Platinum, and have been enjoying the program since I moved over. I look forward to earning Diamond next year!

Hyatt Gold Passport no longer participates with the tier matching program.

:td::td::td:


It makes a lot of sense for Hyatt to at least temporarily stop most Diamond status matching with the two suite nights for diamonds for the credit card signup going on. I wouldn't be surprised if a lot of people are status matching just to get the free two suite nights with no intention of staying with Hyatt longer term.



Does it? I dont think so. Lets look at it a different way...what does Hyatt lose-2 suite certs. What does Hyatt gain???

1-A potentially new customer
2-Credit card fee
3-Points "fees" sold to the credit card company
4-A chance to show a frequent traveler (obviously, as they are Diamond/Plat/Etc with another program) their "best"-someone who stays very few, if any, nights a year in a Hyatt


I dont know. As someone who status matched to Diamond 1 year ago, Hyatt won.

I've given Hyatt over 40 nights since the match. Had Hyatt not matched me, I would not have stayed at Hyatt. So matching me made sense for Hyatt. But on the same note, as someone who has used up my status match, I welcome this :D


I used to be Hilton/Marriott. Thanks to status matches, 4 years ago I became SPGplat/Hyattdiamond and have kept my MRplatpremier. Had it NOT been for the matches, I would not have been SPG/Hyatt. Today, I make Hyatt diamond with about 40stays. So, my thinking is that this is a HORRIBLE decision! :rolleyes: to Hyatt!

Does it? I dont think so. Lets look at it a different way...what does Hyatt lose-2 suite certs. What does Hyatt gain???

1-A potentially new customer
2-Credit card fee
3-Points "fees" sold to the credit card company
4-A chance to show a frequent traveler (obviously, as they are Diamond/Plat/Etc with another program) their "best"-someone who stays very few, if any, nights a year in a Hyatt



It is a very sensible issue.

While on one hand, FFN, suite upgrades for everyone, comping everyone able to use Photoshop generates additional business, the international division has always been a little bit more 'reserved'...

It is amazingly difficult to cater to all those different demographics ranging from a father who frequents the $ 49 Hyatt Place Atlanta-XY twice a month on a weekend, when he visits his kids after a divorce to the Courtesy Card holder, who does not need a suite upgrade, because he stays in one on 200 nights a year at the Park Tokyo anyway...

As pointed out numerous times, there are quite some people who do not agree with the simple fact that FFN will get you any hotel, that a credit card application gets you a suite at a Hyatt for free etc.

Considering that certain people are responsible for keeping up a certain, partly, super-luxurious image , they are probably right being a little bit more reserved towards certain 'freebies and goodies'

Under the bottom line, if you are really serious about switching to Hyatt, a challenge should not turn you away...

Under the bottom line, if you are really serious about switching to Hyatt, a challenge should not turn you away...

I'll agree with this although think that it should be managed by "corporate" GP and not individual properties since many of their "target" customers travel and stay in hotels in various cities (in the country and often all over the world) possibly without concentration at any one property that could warrant being "challenged" by a property. Perhaps approaching the challenge in a way similar to the interim step - but a bit less stringent than the 12 nights in 60 days might be the better way to handle this.

Thanks for the info, Chrissi. While I status matched earlier in the year and am now a loyal Hyatt customer, I am curious, does this mean that there won't be challenges anymore either for those with credentials from a different loyalty program? So would a Starwood Platinum with evidence of their stays get a "stay X times in X days and retain Diamond through the end of the year" offer, or not?

I'd be interested in the answer to this question also.

Under the bottom line, if you are really serious about switching to Hyatt, a challenge should not turn you away...

Exactly. I have always been proponent of actually earning the status.

It is always fun to read newly comped Diamond complaining after their first ever Hyatt stay why they didn't get upgraded to a suite.

There has always been double stay promotions in the past few years. It is very easy to earn the status if one has any paid stays at hotels.

IMHO, they could still keep the challenge requirements but do not give out comp status for that time. Or even if they do give comp status, at the very most it should be platinum and not diamond.

So is the local Hyatt hotel whose sales department puts in for the status match going to get debited by Corporate for each status match provided (and/or the benefits of the status provided)? Otherwise what Corporate control is there on the results of this greater decentralization and on the local sales' person/team putting in for elite status?

The concept of a challenge makes sense to me, but this sounds like a move to give preference to regulars at individual hotels rather than people who are interested in the overall Hyatt portfolio.

For what it's worth, I wanted to look at alternatives to Hilton after a couple years of Diamond there and tried SPG and Hyatt. Hyatt completely won based on customer service, programme benefits and the Park Hyatt chain and now gets my business where I have the ability to make the choice (mainly when Hyatt has a hotel in the location!).

As a result I'm now dependent on a soft landing from Hilton to get any status at all, whereas with Hyatt and SPG I'll be renewing as earnt Platinum and Gold respectively. In 2011, I'll do what I can to get my HGP up to Diamond again.

Absolutely agree this decision..

BTW, does it means Hyatt diamond cannot be matched to other program? e.g. to SPG plat?

Or, just matching from other programs is not offered any more..

BTW, does it means Hyatt diamond cannot be matched to other program? e.g. to SPG plat?

Or, just matching from other programs is not offered any more..

Matching from other programs is not offered anymore - Hyatt can't control what other programs do.

I heard somewhere that the reason that they shut this down was that someone was selling doctored statements from competing programs so people could status match and get the suite upgrades and benefits without ever even stepping foot in competitors hotel.

I don't blame them for trying to cut off this activity. I am defiantly glad that I did do the status match last year, Hyatt did get 30 stays out of me that Hilton probably would have got. Now I am scrambling to requal to diamond with Hilton this year.

Lets look at it a different way...what does Hyatt lose-2 suite certs. What does Hyatt gain???

1-A potentially new customer
2-Credit card fee
3-Points "fees" sold to the credit card company
4-A chance to show a frequent traveler (obviously, as they are Diamond/Plat/Etc with another program) their "best"-someone who stays very few, if any, nights a year in a Hyatt


^ and...
5-Getting folks invested in accumulating a lot of stays and maintaining status once they've started down the road of Diamond perks.

I know that I'm just one data point but FWIW: With a potential status match, I was starting to plan Hyatt stays in places where in the past I'd used other hotels for my 60-80 nights on the road per year. Now, I may go for the Hyatt credit card, but such stays and maintaining status become less appealing.

Absolutely agree this decision..

BTW, does it means Hyatt diamond cannot be matched to other program? e.g. to SPG plat?

Or, just matching from other programs is not offered any more..

How can you "Absolutely agree this decision..." when you have NO CLUE as to how this program works? Understand how a status match really works then come back and give your decision. :rolleyes::rolleyes:

I heard somewhere that the reason that they shut this down was that someone was selling doctored statements from competing programs so people could status match and get the suite upgrades and benefits without ever even stepping foot in competitors hotel.

I don't blame them for trying to cut off this activity. I am defiantly glad that I did do the status match last year, Hyatt did get 30 stays out of me that Hilton probably would have got. Now I am scrambling to requal to diamond with Hilton this year.

SO WHAT.

You get one status match/lifetime. Even if you go about trying to get different accounts-ie. different PO boxes, different spelling changes from your name...how many would this acccount for? .0000000001% of all status matches and .000000000000000000000000000001% of suite certs used. REALLY...I am sure rounding errors are 10X's status match costs on the balance sheet.

I still think this is a VERY VERY poor decision. (I am diamond-status matched-have no "skin" in this game..im done)

The concept of a challenge makes sense to me, but this sounds like a move to give preference to regulars at individual hotels rather than people who are interested in the overall Hyatt portfolio.

For what it's worth, I wanted to look at alternatives to Hilton after a couple years of Diamond there and tried SPG and Hyatt. Hyatt completely won based on customer service, programme benefits and the Park Hyatt chain and now gets my business where I have the ability to make the choice (mainly when Hyatt has a hotel in the location!).

As a result I'm now dependent on a soft landing from Hilton to get any status at all, whereas with Hyatt and SPG I'll be renewing as earnt Platinum and Gold respectively. In 2011, I'll do what I can to get my HGP up to Diamond again.

Not quite. There's no preference for regulars vs an individual interested in the overall portfolio. Regulars at a certain property have probably earned status anyway. What this does is give control to local sales departments who know and understand their market better than corporate. The intent, I'm sure, is to use this as a tool to go after high revenue prospects. For example, a sales manager recruited from a competitive hotel may be able to contact his old clients and try to woo them over.

My opinion on this is that it protects the brand. Hyatt doesn't want to dilute the experience. If the only reason you'll stay at a hotel is because of status, then you're probably a customer that will churn eventually. Ultimately, the most loyal and valuable customers are those that love the properties. They will choose to earn status. Hyatt made a calculated business decision and in my opinion, a good one.

Thanks for the info, Chrissi. While I status matched earlier in the year and am now a loyal Hyatt customer, I am curious, does this mean that there won't be challenges anymore either for those with credentials from a different loyalty program? So would a Starwood Platinum with evidence of their stays get a "stay X times in X days and retain Diamond through the end of the year" offer, or not?

They suspended the Platinum and Diamond Trials a while ago, Ben.

Seems like the answer is "no" with the OP in this thread. (unless a specific property sponsors it, apparently).

-David

They suspended the Platinum and Diamond Trials a while ago, Ben.

It seems like they were doing it up until mid-October (http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-22.html), once they stopped status matching, no? Not sure if that constitutes a while ago or not. But does seem to be recent, IMO.

It seems like they were doing it up until mid-October (http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-22.html), once they stopped status matching, no? Not sure if that constitutes a while ago or not. But does seem to be recent, IMO.

+1

I got my match to Plat in early September. I'm also unsure if that would be considered a while ago..

Not quite. There's no preference for regulars vs an individual interested in the overall portfolio. Regulars at a certain property have probably earned status anyway. What this does is give control to local sales departments who know and understand their market better than corporate. The intent, I'm sure, is to use this as a tool to go after high revenue prospects. For example, a sales manager recruited from a competitive hotel may be able to contact his old clients and try to woo them over.

This is probably a better way of describing what I was trying to say. I'm not that familiar with the hotel business, but to what degree does "local" actually have relevence? This year I've had 10 nights in Amsterdam, 30 in Chicago, 30 elsewhere in Illinois, ~100 in South Africa.

Maybe the inter-regional/ international market is a minority in terms of Hyatt's guests, in which case a focus on the local market makes sense, but it's not what I would have expected.

It seems like they were doing it up until mid-October (http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-22.html), once they stopped status matching, no? Not sure if that constitutes a while ago or not. But does seem to be recent, IMO.

That's not the Diamond and Platinum Trial thread, which was suspended a while ago. That's what I was referring to. That's not what you meant? http://www.flyertalk.com/forum/hyatt-gold-passport/1054657-hyatt-instant-platinum-fasttrack-diamond-through-12-31-10-disc-5-14-10-a.html (discontinued May 14 2010).

The competitive/tier status matching suspension was just announced in this thread on Nov 8. That was the last remaining status match done by GP as far as I know.

Now the only way to get status with Hyatt is either by stays/nights or, get a specific property to sponsor you for a competitive status match.



I got my match to Plat in early September. I'm also unsure if that would be considered a while ago..

I'm sure you did as GP Concierge just posted two days ago on Nov 8 that the tier (status) match is now discontinued, except by individual property sponsorships. The one you got, and the Diamond Trial I took advantage of were handled by GP, not by individual properties sales departments, right?

I was just trying to answer Ben's question but apparently my answers confused both of you. There was only one competitive (tier) status match handled by GP. Now it's been discontinued. That program is the subject of this thread. There was another thread on how to do it, which is now closed (the thread Ben linked to in his reply, which I quoted, above). That was the same program. I guess I didn't need to mention the Plat/Diamond Trial programs, but I thought that's what Ben was asking about because DMTRIAL09 was a status match based fast-track promo also, if you recall. (See post #144 in the Plat/Diamond Trial Thread). Anyway, they are all discontinued for now.

-David

It seems like they were doing it up until mid-October (http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-22.html), once they stopped status matching, no? Not sure if that constitutes a while ago or not. But does seem to be recent, IMO.

They stopped "general status matching" in mid-Sept - see http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-8.html post 311. Since then, prior to the announcement in this thread, they seemed to do a pretty steep challenge (also see the last few posts in the referenced thread after post 311).

Not quite. There's no preference for regulars vs an individual interested in the overall portfolio. Regulars at a certain property have probably earned status anyway. What this does is give control to local sales departments who know and understand their market better than corporate. The intent, I'm sure, is to use this as a tool to go after high revenue prospects. For example, a sales manager recruited from a competitive hotel may be able to contact his old clients and try to woo them over.

My opinion on this is that it protects the brand. Hyatt doesn't want to dilute the experience. If the only reason you'll stay at a hotel is because of status, then you're probably a customer that will churn eventually. Ultimately, the most loyal and valuable customers are those that love the properties. They will choose to earn status. Hyatt made a calculated business decision and in my opinion, a good one.

To a certain extent I do agree. However, lets take the hypothetical customer who annually spends 10 nights in NYC (say Andaz Wall St), 10 nights in DC (at PH DC), 10 nights in Chicago (at PH Chicago), 10 nights in Paris (at PH Vendome), and 10 nights in London (at HR Churchill). If this customer for example wanted to switch to Hyatt from SPG due to Paris (and their experience at the PH Vendome) with a goal of staying at the other properties listed (not really a stretch since I think most would agree that those properties are superior to the SPG properties in the same cities), this customer may not be able to get a status match since 10 nights at PH Vendome probably doesn't even register with the property (or many of the other properties either). Hyatt may have lost out on 50 annual nights at high priced properties if the customer isn't willing to go through the regular qualification process without a status match against SPG Platinum and they couldn't get a property to "sponsor" a status since the stays aren't "significant" enough.

In my own case, I've been a Diamond for 7 years on a "challenge" to DL Platinum members at the time and requalifying the regular way since. However, even though lately I've been at about 40 stays / nights annually, I would be hard pressed to get a property to "sponsor" a status for me since my travel patterns are quite variable (only exception might be my local HR where I do my mattress runs). Before the "loss" of the PH SF, that was probably the only other property that might have been willing to "sponsor" my status. In many locations, I choose Hyatt only because I have status with them and love "some" of their properties even though many of them (particularly domestic ones) have many other "equivalent" properties around that are with other hotel companies.

Unless, other hotel companies take this approach, I anticipate that Hyatt will resume "status matching" (perhaps with more stringent requirements than before). Otherwise, they may find their elite Diamond numbers eroding. Although, I suspect that they may have more Diamonds than targeted right now due to the DMTRIAL program that was early-terminated in May.

I doubt that this policy is going to stick for more than a year or two at most:

1. Corporate doesn't have as much to gain from customers dealing more with a hotel's local sales team instead of central booking channel it owns;

2. Corporate may want to make sales deals with corporate clients and/or TMCs that come with elite status matches in order to get that business.

3. Corporate may again want to keep in the running with competitors who maintain a parent-run status match option to win business (no less so if/once the budget/projections tied to Diamond numbers is no longer under threat of being busted).

They stopped "general status matching" in mid-Sept - see http://www.flyertalk.com/forum/hyatt-gold-passport/516391-hyatt-status-matching-master-thread-old-prior-11-10-a-8.html post 311. Since then, prior to the announcement in this thread, they seemed to do a pretty steep challenge (also see the last few posts in the referenced thread after post 311).

ah, I missed that as well. Thanks Peter.

-David

I'll agree with this although think that it should be managed by "corporate" GP and not individual properties since many of their "target" customers travel and stay in hotels in various cities (in the country and often all over the world) possibly without concentration at any one property that could warrant being "challenged" by a property. Perhaps approaching the challenge in a way similar to the interim step - but a bit less stringent than the 12 nights in 60 days might be the better way to handle this.

^^^

I'd love to see what really caused this.

My hunch - and I don't think any reps here would even have heard or know this if it even was the reason - is the 'sharing' between Starwood, Hyatt, and some other hotels on 'verifying status' finally clicked as an issue. Oh crap we are seriously violating privacy policies. Is this even legal?? - what should we do?

Ok - its easy. There's lots of fraud on ebay with photo shopping, we can't verify with other programs, alright - lets stop the matching until we figure this out.

I'm the first one to admit that I gravitate toward 'conspiracy theories' quickly but this seems like a plausible reason for why this occurred.

Even if its not the reason, someone in the programs for the hotels should have known that sharing membership information isn't the right thing to do..... Especially with the large push on privacy policies over the last few years.

Given that the 4 e-certs deposited instantly, I can understand if Hyatt did stop this practice completely. I imagine that individual cases would continue to be assessed on a case by case basis by Hyatt and individual properties. I doubt Hyatt would turn a potential member away with 100+ stays.

I have my doubts that Hyatt's sharing of customer information with Hyatt competitors was intentional, corporate policy and that such data sharing is the driver behind the series of changes this year applicable to acquiring Diamond status.

To a certain extent I do agree. However, lets take the hypothetical customer who annually spends 10 nights in NYC (say Andaz Wall St), 10 nights in DC (at PH DC), 10 nights in Chicago (at PH Chicago), 10 nights in Paris (at PH Vendome), and 10 nights in London (at HR Churchill). If this customer for example wanted to switch to Hyatt from SPG due to Paris (and their experience at the PH Vendome) with a goal of staying at the other properties listed (not really a stretch since I think most would agree that those properties are superior to the SPG properties in the same cities), this customer may not be able to get a status match since 10 nights at PH Vendome probably doesn't even register with the property (or many of the other properties either). Hyatt may have lost out on 50 annual nights at high priced properties if the customer isn't willing to go through the regular qualification process without a status match against SPG Platinum and they couldn't get a property to "sponsor" a status since the stays aren't "significant" enough.

In my own case, I've been a Diamond for 7 years on a "challenge" to DL Platinum members at the time and requalifying the regular way since. However, even though lately I've been at about 40 stays / nights annually, I would be hard pressed to get a property to "sponsor" a status for me since my travel patterns are quite variable (only exception might be my local HR where I do my mattress runs). Before the "loss" of the PH SF, that was probably the only other property that might have been willing to "sponsor" my status. In many locations, I choose Hyatt only because I have status with them and love "some" of their properties even though many of them (particularly domestic ones) have many other "equivalent" properties around that are with other hotel companies.

Unless, other hotel companies take this approach, I anticipate that Hyatt will resume "status matching" (perhaps with more stringent requirements than before). Otherwise, they may find their elite Diamond numbers eroding. Although, I suspect that they may have more Diamonds than targeted right now due to the DMTRIAL program that was early-terminated in May.

Very good summary & it would be my take on it as well.

Cheers.

Unfortunate decision personally :(.


Even if its not the reason, someone in the programs for the hotels should have known that sharing membership information isn't the right thing to do..... Especially with the large push on privacy policies over the last few years.

There's a very simple fix for that. As part of your status match request you fill out an agreement that states you give whomever permission to verify your status with other chains. Other chain that verifies is just complying with your own request. (Roughly what happens with a background check.) So sorry, not buying your conspiracy theory.

Hyatt Gold Passport no longer participates with the tier matching program.

Perhaps it is just poor English, but I'm reading this to mean that there is some program which doesn't include just Hyatt and that Hyatt GP is no longer participating in that program. If Hyatt GP was no longer offering status matches then I would expect it would be worded differently.

Perhaps it is just poor English, but I'm reading this to mean that there is some program which doesn't include just Hyatt and that Hyatt GP is no longer participating in that program. If Hyatt GP was no longer offering status matches then I would expect it would be worded differently.

OK, here's a stupid question: Isn't status matching and tier matching the same? If not, how are they different?

OK, here's a stupid question: Isn't status matching and tier matching the same? If not, how are they different?

It isn't the word tier vs status I thought was odd. It is that they aren't participating in the program. In what program aren't they participating? The program continues but without their participation? Who is left participating?

Shouldn't the be saying that they are no longer offering tier matches?

OK, here's a stupid question: Isn't status matching and tier matching the same? If not, how are they different?

yosithezet is making the distinction between what has been described as a program, as opposed to status matches. For example, SPG, Hyatt and Hilton may have "Tier Matching Program" that requires each to share and verify data. Perhaps they have opted out of this, but may still consider status matches individually, or sponsored by properties as part of the sales pitch process.

I sent a PM to the OP asking for a clarification.

Although, I think it means that there is currently no status match available from GP. But there might be exceptions from individual properties.

-David

..
I still think this is a VERY VERY poor decision. (I am diamond-status matched-have no "skin" in this game..im done)

My, getting a bit testy, aren't we? Especially since you're already a Diamond, wouldn't you like to see that people are given recognition because they earned it and not cos they were comped?

I've maintained my Diamond status for 10 years except for 2 years when my travel pattern changed. But otherwise I welcome the change.

I sent a PM to the OP asking for a clarification.

Although, I think it means that there is currently no status match available from GP. But there might be exceptions from individual properties.

-David

That's what it means. "Tier matching is the same as status matching".

-David

Hi Folks,

I realise this has probably been discussed one hundred times, however my 'advanced searches' aren't providing me with any outcome...

I am an SPG Plat (based in Perth, Western Australia). I often stay at the local Sheraton (and enjoy the exec club benefits) however they are leaving the SPG program. This normally counts for 20 of my 25 stays per year - the remainder being interstate or overseas stays.

I don't fancy having to regain status with a new chain - can anyone give me advice as to whether Hyatt Gold Passport offers a status match and if so, how do I apply?

Thank you in advance! :)

Hi Folks,

I realise this has probably been discussed one hundred times, however my 'advanced searches' aren't providing me with any outcome...

I am an SPG Plat (based in Perth, Western Australia). I often stay at the local Sheraton (and enjoy the exec club benefits) however they are leaving the SPG program. This normally counts for 20 of my 25 stays per year - the remainder being interstate or overseas stays.

I don't fancy having to regain status with a new chain - can anyone give me advice as to whether Hyatt Gold Passport offers a status match and if so, how do I apply?

Thank you in advance! :)

The actual promotion or status match of Hyatt Gold Passport has been terminated. However, you may e-mail the Hyatt Gold Passport. ^^^

Link: http://www.hyatt.com/hyatt/customer-service/contact-hyatt/contact_us.jsp

For the past months, Hyatt Gold Passport still offering the status match ( 1 life - time offer) and you MUST stay at least 6 times (for Platinum) and 12 times (for Diamond). And every stay you will earn 1,000 points each stay. So it is not too bad to start with Bro...

Welcome to Hyatt, btw!

This was a topic of discussion recently, as Hyatt made a major change with their policy. The thread in which it was discussed is found here:

http://www.flyertalk.com/forum/hyatt-gold-passport/1145611-hyatt-tier-matching-information.html

Note that the header used the term "tier match" rather than "status match", which is why it didn't come up in your search.

Based on the GPC's answer, your best bet is to go directly to (whichever local hotel) competes with the SPG property you have been using.

Good luck.

The actual promotion or status match of Hyatt Gold Passport has been terminated. However, you may e-mail the Hyatt Gold Passport. ^^^

Link: http://www.hyatt.com/hyatt/customer-service/contact-hyatt/contact_us.jsp

For the past months, Hyatt Gold Passport still offering the status match ( 1 life - time offer) and you MUST stay at least 6 times (for Platinum) and 12 times (for Diamond). And every stay you will earn 1,000 points each stay. So it is not too bad to start with Bro...

Welcome to Hyatt, btw!

do you mean "6 stays for platinum" or 6 nights for Platinum?

You must mean 6 nights, because one can normally earn Platinum after 5 stays.

And therefore I think you also mean 12 nights for Diamond?

do you mean "6 stays for platinum" or 6 nights for Platinum?

You must mean 6 nights, because one can normally earn Platinum after 5 stays.

And therefore I think you also mean 12 nights for Diamond?

Yeah you are right. ^^^

The actual promotion or status match of Hyatt Gold Passport has been terminated. However, you may e-mail the Hyatt Gold Passport. ^^^

Link: http://www.hyatt.com/hyatt/customer-service/contact-hyatt/contact_us.jsp

For the past months, Hyatt Gold Passport still offering the status match ( 1 life - time offer) and you MUST stay at least 6 times (for Platinum) and 12 times (for Diamond). And every stay you will earn 1,000 points each stay. So it is not too bad to start with Bro...

Welcome to Hyatt, btw!

Based upon the most recent information in this (merged) thread, I'm not sure that they are doing this "challenge" anymore.

Fantastic info! Thank you both!

I look forward to running into Hyatters (is that a term?) from now on :)

Anyone know if they are still doing a challenge on a one time basis at all? I'm interested in moving some or most of my stay activity to Hyatt - but never stayed at one nor have I been a member of the program. I don't really spend a lot of time in one specific location so I can't talk to local competing hotels. I would just hate to start over from scratch and not be earning bonus points until after I earn the status.

Anyone know if they are still doing a challenge on a one time basis at all? I'm interested in moving some or most of my stay activity to Hyatt - but never stayed at one nor have I been a member of the program. I don't really spend a lot of time in one specific location so I can't talk to local competing hotels. I would just hate to start over from scratch and not be earning bonus points until after I earn the status.

I would suggest that you contact Gold Passport Concierge on FT, and see what they can do to help.. They've been able to do things for me, that even the Plat/Diamond line can't do..

Based upon the most recent information in this (merged) thread, I'm not sure that they are doing this "challenge" anymore.

I just wanted to update everyone here regarding the Diamond Tier Challenge. I emailed Gold Passport Customer Service last night asking for a match to Hyatt Diamond based on my SPG Platinum Status. This is what I received back. Looks like the challenge is still possible..^


Dear Mr. Cuse44:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

Regarding your inquiry, currently a Diamond Trial Offer is available.
You will receive trial Diamond membership for 60 days with proof of top
tier status with a competitor program. However, you must complete 12
nights in 60 days to maintain Diamond tier through February of 2013.
You will also receive 1000 bonus points on your first six eligible
nights within 60 days, up to a maximum of 6000 bonus points.

Please note the list of competitors that Hyatt Gold Passport will match:

Hilton Gold VIP or Hilton Diamond VIP
Marriott Gold or Marriott Platinum
Starwood Platinum Preferred Guest
Priority Club Platinum

Please mail or fax a statement of your account activity with a
competitor to us for processing at:

PO Box 27089
Omaha, NE 68127-0089

Fax: 402-593-9449

I appreciate your support of Hyatt and the Gold Passport program. Please
let me know if I may assist you further.

Sincerely,

XXXXX
Hyatt Gold Passport Customer Service

for those who are confused between "match" and "challenge" -

I beleive Hyatt Corporate has discontinued their "immediate" status match program...where you could provide proof of status with another group and you would be immediately matched within the GP program, which would last for at least a year, regardless of the amount of stays within that timeframe.

The offer below is a temp status match, that will only remaiin place IF you complete the required stays within the indicated timeframe.

If you can hit the nights, there is little difference between the two....but if you fall short, back to serfdom!:D

Anyone that has been able to get a trial without showing their previous stay record. That is by only photocopying their membership card?

I´m asking since I´m platinum with Priority Club but has a very low stay record.

I have a question about Diamond trial (fast track) offer or Diamond tier matching.

In the lifetime of membership of either SPG, HHonors, or Gold Passport, how many times can a member ask for fast track or tier matching? If there is possibility of getting it more than once, a member can practically keep the highest tier by asking fast track or tier matching over and over again.

Thanks for the responses.

I have a question about Diamond trial (fast track) offer or Diamond tier matching.

In the lifetime of membership of either SPG, HHonors, or Gold Passport, how many times can a member ask for fast track or tier matching? If there is possibility of getting it more than once, a member can practically keep the highest tier by asking fast track or tier matching over and over again.

Thanks for the responses.

Hyatt won't keep matching a member if they do not get the required stays/night. When I did a platinum match, I was told that it was a one-time thing.

Starwood have always stated it is a once in a lifetime offer, so do it when plan to make use of it.

Cuse44, that's fantastic news!

^^^^^

I should know, but do still wonder, whether one can do more than one challenge (different years). Both here and in other programs, such as Hilton's and Marriott's, for instance, if anyone watching knows and would include it in their answer. I don't mean matches or match-related, but challenges per se. I recently noticed in my United package that they include an HHonors one. Thank you. :) (Now, back to the topic at hand...)

FYI- email to me today after faxing in info from a competitor

On behalf of Hyatt Gold Passport®, I am pleased to inform you that your account has been
Enrolled in our 60 day Trial Diamond offer.

To qualify for this promotion a member must complete 12 eligible nights at any Hyatt Hotel & Resort worldwide, Hyatt Place or Hyatt Summerfield Suites within 60 days of enrollment. A member will also receive 1,000 bonus points on the first six (6) eligible nights within 60 days. Maximum 6,000 bonus points may be earned. Maximum one trial tier per member.

Diamond 30% point bonus will be awarded for all stays during 60-day trial membership period when member chooses points for their stay. After member completes 12 eligible nights during promotion period, Diamond 30% point bonus will be awarded for all eligible stays when a member chooses points for their stay. If you qualify for the offer, you will receive a new membership card, valid through February 2013, within 3-4 weeks of qualifying. Membership benefits will be available to you when your present your membership card at check-in.

FYI- email to me today after faxing in info from a competitor

Can you post whether your status has been upgraded to Diamond immediately(for the 60 days), or do you need to do the 12 nights before any status?

Thanks.

Can you post whether your status has been upgraded to Diamond immediately(for the 60 days), or do you need to do the 12 nights before any status?

Thanks.

Good question. It didn't occur to me that I wouldn't get the status immediately. Right now my account still shows Platinum but I wonder if it's something that only updates overnight. I guess we will wait and see...

Good question. It didn't occur to me that I wouldn't get the status immediately. Right now my account still shows Platinum but I wonder if it's something that only updates overnight. I guess we will wait and see...

Since it says you'll get 30% diamond bonus, I think you will have Diamond status during your trial period. Enjoy it!

Since it says you'll get 30% diamond bonus, I think you will have Diamond status during your trial period. Enjoy it!

I dunno, my status still hasn't been updated. I replied to the email they sent me but haven't heard back. Part of me wonders if they have it set up so you get the point bonuses during the trial but no other benefits (i.e. the reason my status still shows Platinum so I don't get the Diamond perks at the hotel)

I dunno, my status still hasn't been updated. I replied to the email they sent me but haven't heard back. Part of me wonders if they have it set up so you get the point bonuses during the trial but no other benefits (i.e. the reason my status still shows Platinum so I don't get the Diamond perks at the hotel)

I posted about this offer a month ago. I received all of the benefits that you mentioned in your original post. When I received the email requesting verification of my SPG status, I sent that via fax and it took approximately two days to process. One I received an email back saying that I have been enrolled in the trial, my Diamond Status updated overnight. I have been receiving the 30% bonus for all my stays so far and I got to take advantage of the 4 diamond suite upgrades that expired on 2/28/11 ^:D

I posted about this offer a month ago. I received all of the benefits that you mentioned in your original post. When I received the email requesting verification of my SPG status, I sent that via fax and it took approximately two days to process. One I received an email back saying that I have been enrolled in the trial, my Diamond Status updated overnight. I have been receiving the 30% bonus for all my stays so far and I got to take advantage of the 4 diamond suite upgrades that expired on 2/28/11 ^:D

Ok, so it seems like the website DOES reflect diamond status and you have been getting benefits (such as lounge access/breakfast) at the properties, is that correct?

Ok, so it seems like the website DOES reflect diamond status and you have been getting benefits (such as lounge access/breakfast) at the properties, is that correct?

That's why they call it Diamond Trial. They give you trial status for 60 days. If you complete the terms of the offer within that period, you get to keep that status as if you had qualified the normal way.

-David

Ok, so it seems like the website DOES reflect diamond status and you have been getting benefits (such as lounge access/breakfast) at the properties, is that correct?

That is correct.

That is correct.

Just called them and they said whoever sent me the email did not process the update in the system properly. That said, status will be updated on the website by tomorrow or Saturday

Just called them and they said whoever sent me the email did not process the update in the system properly. That said, status will be updated on the website by tomorrow or Saturday

Good News!

I just wanted to update everyone here regarding the Diamond Tier Challenge. I emailed Gold Passport Customer Service last night asking for a match to Hyatt Diamond based on my SPG Platinum Status. This is what I received back. Looks like the challenge is still possible..^

I just finished the required 12 nights for the Diamond Trial Offer. The stay posted this afternoon and my tier expiration is now February 28, 2013. So it seems like the offer is programmed into their system and upon completion of your 12th night, the system automatically updates your status ^

I just lost my Diamond status do to lower level of Hyatt activity.. But I do have alot coming up. Will they status match me for the next 60 days to get me back to diamond in this trial?

I am going to try this but am trying to time it right. Has anyone obtained this purely by email? Or is fax the fastest way to do it?
I would like to get the start of the challenge to be as close as possible to my next stay. How long in advance should I start the process?

Hi All,

I am Platinum at Starwood, and Lifetime Platinum at Marriott.

I certainly do not expect Hyatt to match Lifetime status, however, does anyone know if Hyatt would give me elite status if I fax them evidence of my status at Starwood and Marriott?

What level do you think I should respectfully request with Hyatt?

If anyone has any contacts for this, that would be great.

Thanks,

freeupgrade

Here's the thread you're looking for

http://www.flyertalk.com/forum/hyatt-gold-passport/1145611-hyatt-tier-status-matching-information-11-10-a-6.html

Hyatt stopped straight status matches last year and now offer a 3-month challenge I think. Check the thread and it should answer any questions you might have.

I just lost my Diamond status do to lower level of Hyatt activity.. But I do have alot coming up. Will they status match me for the next 60 days to get me back to diamond in this trial?

Why would Hyatt grant you elite status when you've proven that you don't meet the minimum stay requirements? Elite status needs to be earned. Hopefully, you'll have enough nights/stays to qualify again.

Can anyone who has completed the 60 day Diamond challenge verify when you received your four suite upgrade certs? After the 12 nights or as soon as the challenge started?

Can anyone who has completed the 60 day Diamond challenge verify when you received your four suite upgrade certs? After the 12 nights or as soon as the challenge started?

As soon as I started the challenge and "Diamond" showed on Hyatt.com. I started my challenge in February so I got 4 Diamond Suite Upgrades that expired 2/28/11 and I just got 4 more that expire 2/28/12.

I am going to try this but am trying to time it right. Has anyone obtained this purely by email? Or is fax the fastest way to do it?
I would like to get the start of the challenge to be as close as possible to my next stay. How long in advance should I start the process?

I sent an email to Gold Passport Concierge on Hyatt.com and received info about the challenge the next day. I then faxed my credentials in and the challenge was started I believe 2-3 days after I faxed the credentials to Hyatt.

I sent an email to Gold Passport Concierge on Hyatt.com...

I didn't see a way to contact the GP Concierge on the Hyatt.com site. The only email I could find was goldpassport@hyatt.com. Is this who you contacted?

I didn't see a way to contact the GP Concierge on the Hyatt.com site. The only email I could find was goldpassport@hyatt.com. Is this who you contacted?

Yes, this is the email that I contacted GP Concierge.

As soon as I started the challenge and "Diamond" showed on Hyatt.com. I started my challenge in February so I got 4 Diamond Suite Upgrades that expired 2/28/11 and I just got 4 more that expire 2/28/12.

Did you use any of the 4 diamond suite upgrade during the 60 day trial? And they gave you 4 again that will expire on 2/28/12 or did not use any of the suite upgrade during the trial period and they just extended the expiry until 2/28/12.

Because i want to know if i have to use them before it expire on 4/28/11 if they are going to replace it.

When I emailed Hyatt about my 4 diamond upgrades and asked

"Do I get suite upgrade four times during the 60 days trial period and another four times once I qualify?"

this what they replied:

"Please be advised that you receive four suite upgrades per year. When
you finish the trial period and qualify as Diamond, you will not receive
an additional upgrades."

Also interested in finding out how soon the confirmed suite upgrades post to the account after starting the 60 day challenge.

I tried calling in to see if I could apply them to reservations I already made, but the CSR said that I wasn't eligible until completing the 12 night challenge. :( Would really like an upgrade for a stay in May for my sister in law's 30th birthday.

Also interested in finding out how soon the confirmed suite upgrades post to the account after starting the 60 day challenge.

I tried calling in to see if I could apply them to reservations I already made, but the CSR said that I wasn't eligible until completing the 12 night challenge. :( Would really like an upgrade for a stay in May for my sister in law's 30th birthday.

I started 60 day challenge today and have 4 upgrade certs in my account.

Looks like I just got mine too! :) Looking forward to staying in some suites, although I might switch rooms with the CFO of my company for a conference in San Antonio. Hey, it's a tough job market! :p

Did you use any of the 4 diamond suite upgrade during the 60 day trial? And they gave you 4 again that will expire on 2/28/12 or did not use any of the suite upgrade during the trial period and they just extended the expiry until 2/28/12.

Because i want to know if i have to use them before it expire on 4/28/11 if they are going to replace it.

When I emailed Hyatt about my 4 diamond upgrades and asked

"Do I get suite upgrade four times during the 60 days trial period and another four times once I qualify?"

this what they replied:

"Please be advised that you receive four suite upgrades per year. When
you finish the trial period and qualify as Diamond, you will not receive
an additional upgrades."

The reason that I got four Diamond Suite upgrades twice is because I started my challenge in Early February. So, I got the 2010 Diamond Suite Upgrades (the ones that expired on Feb 28, 2011) at the beginning of my challenge and the 2011 Diamond Suite Upgrades (the ones that expire on Feb 29, 2012) during the first week of March. Since you are starting your challenge now, you should only get this years Diamond Suite Upgrades.

Hope this helps.

The reason that I got four Diamond Suite upgrades twice is because I started my challenge in Early February. So, I got the 2010 Diamond Suite Upgrades (the ones that expired on Feb 28, 2011) at the beginning of my challenge and the 2011 Diamond Suite Upgrades (the ones that expire on Feb 29, 2012) during the first week of March. Since you are starting your challenge now, you should only get this years Diamond Suite Upgrades.

Hope this helps.

If you complete the "challenge", you'll be Diamond through 2/13 and will receive 4 more Diamond Suite Upgrade Certs in 3/12.

If you complete the "challenge", you'll be Diamond through 2/13 and will receive 4 more Diamond Suite Upgrade Certs in 3/12.

Good Point. The whole challenge worked out very well for me. :D

Very excited to have learned about this challenge in time for a slew of nights scheduled from mid-May to late June... this will save me a $$$ from having to achieve diamond through stays this year. I'll wait until early May to schedule.

does the process take after faxing your credentials ?

I just got off the phone with a Hyatt representative who gave me the email address where I can mail the qualification documentation for this Hyatt Diamond status match program. However, she told me that the stays need to be completed by June 30th. I was under the impression that I would have 60 days to complete the stays once enrolled in the program, prior to June 30th. Since I have a stay scheduled from July 2-5 I decided to wait until May 6/7 to begin the challenge. Will this stay qualify?

Perhaps Peter or Nick can weigh in on this.

I just got off the phone with a Hyatt representative who gave me the email address where I can mail the qualification documentation for this Hyatt Diamond status match program. However, she told me that the stays need to be completed by June 30th. I was under the impression that I would have 60 days to complete the stays once enrolled in the program, prior to June 30th. Since I have a stay scheduled from July 2-5 I decided to wait until May 6/7 to begin the challenge. Will this stay qualify?

Perhaps Peter or Nick can weigh in on this.
Judging by some of the previous posts, the information you were given seems incorrect. You could always PM GP Concierge and confirm versus waiting for them to review this thread. They usually respond pretty quickly. Good luck. ^

Judging by some of the previous posts, the information you were given seems incorrect. You could always PM GP Concierge and confirm versus waiting for them to review this thread. They usually respond pretty quickly. Good luck. ^

I would endorse this strategy - while GP Concierge staff is a lot more active than previously, they may still overlook specific questions such as this.

As to me, my opinion is that you could probably wait a couple of days to do it - although 60 days from today is July 2 - but I believe that the timing starts when the challenge is approved.

Thank you, Kenbo and Peter... I did get a PM from GP Concierge, who confirmed that I will have 60 days from registering for the challenge (by June 30th) to complete my 12 nights.

Is anyone aware of Elite level matching scheme with Hyatt GP ? Or a quick elite challenge scheme ?

I have HH Dmnd & PC Plat status. I would like to spread my wings and gather some points in Hyatt too, but would love to start with a soft landing in Hyatt with an Elite status. I do stay 2-3 nights in a hotel every week.

Is anyone aware of Elite level matching scheme with Hyatt GP ? Or a quick elite challenge scheme ?

I have HH Dmnd & PC Plat status. I would like to spread my wings and gather some points in Hyatt too, but would love to start with a soft landing in Hyatt with an Elite status. I do stay 2-3 nights in a hotel every week.

Hi Ramsap,
Please contact Hyatt Gold Passport:http://www.hyatt.com/hyatt/customer-service/contact-hyatt/contact_us.jsp

They do not offer a status match anymore, however, you can get a quick elite challenge scheme. As far I remember, it is 12 night in 60 days which is pretty good considering you obtain Diamond Membership privileges which is including 4 Suites Upgrade Certificate :)

Hi Ramsap,
Please contact Hyatt Gold Passport:http://www.hyatt.com/hyatt/customer-service/contact-hyatt/contact_us.jsp

They do not offer a status match anymore, however, you can get a quick elite challenge scheme. As far I remember, it is 12 night in 60 days which is pretty good considering you obtain Diamond Membership privileges which is including 4 Suites Upgrade Certificate :)

I am currently doing the Diamond challenge and the stay requirements you mentioned are correct. It's worth noting that you must register for and begin the challenge by June 30th.

I am currently doing the Diamond challenge and the stay requirements you mentioned are correct. It's worth noting that you must register for and begin the challenge by June 30th.

And do not forget about the 1,000 Bonus Points for the first 5 stay (i.e. maximum : 5,000 HGP Points) ^^^

I am currently doing the Diamond challenge and the stay requirements you mentioned are correct. It's worth noting that you must register for and begin the challenge by June 30th.


You are talking about a challenge for getting Diamond for the first time , right?
Or are you talking about a challenge to RE-NEW Diamond Status?

http://www.flyertalk.com/forum/hyatt-gold-passport/1145611-hyatt-tier-status-matching-information-11-10-a.html

You are talking about a challenge for getting Diamond for the first time , right?
Or are you talking about a challenge to RE-NEW Diamond Status?

I am a new Diamond... parlayed PC Platinum into Hyatt Diamond and am very glad I did...

and yes, the 1K bonus for the first SIX nights is a plus!

I am a new Diamond... parlayed PC Platinum into Hyatt Diamond and am very glad I did...

and yes, the 1K bonus for the first SIX nights is a plus!

May this be the reason for not status-matching? :D

Yes. Hyatt does status match .. wait until July 1st to match your status.
Then you have the status until FEB 2013..

Yes. Hyatt does status match .. wait until July 1st to match your status.
Then you have the status until FEB 2013..

Not anymore - they now do challenges (stay 12x within 3 mos IIRC). Anyways, I'll merge this thread into the thread that discusses status "match" stuff in detail.

May this be the reason for not status-matching? :D

??? I don't understand your response.

??? I don't understand your response.

Since one can earn PC Platinum through ALL points, even CC bonus, Hyatt was effectively offering their top tier elite status to anyone willing to sign up for the PC Visa. Note that Hyatt doesn't offer that level to their own branded CC holders but rather offers Platinum tier status, which is still a great benefit.

I think Hyatt has done a good job closing the SM "loophole" and are on the right track with the Diamond challenge. This way they are truly targeting the kind of customer that they want to retain with an honest value proposition, and discouraging those out for some cheap bennies.

Since one can earn PC Platinum through ALL points, even CC bonus, Hyatt was effectively offering their top tier elite status to anyone willing to sign up for the PC Visa. Note that Hyatt doesn't offer that level to their own branded CC holders but rather offers Platinum tier status, which is still a great benefit.

I think Hyatt has done a good job closing the SM "loophole" and are on the right track with the Diamond challenge. This way they are truly targeting the kind of customer that they want to retain with an honest value proposition, and discouraging those out for some cheap bennies.

I don't believe any other hotel chain matches PC Plat, because it is easily obtained, Hyatt would know that also and base their decision on stays .... I think. I am making an assumption that hautecouTours would have had to show the nights/stays stayed with IHG on the stuff faxed or sent in. I think the old rules were you need over 10 stays to get a match, so the challenge rules should be similar.

I don't believe any other hotel chain matches PC Plat, because it is easily obtained, Hyatt would know that also and base their decision on stays .... I think. I am making an assumption that hautecouTours would have had to show the nights/stays stayed with IHG on the stuff faxed or sent in. I think the old rules were you need over 10 stays to get a match, so the challenge rules should be similar.

That's correct... the challenge was not granted merely on the basis of having PC Platinum. I had to email them a screen shot of my PC account status showing the status AND a minimum of 10 stays or 30 nights within the past year.

PC platinum doesn't even come close to hyatt diamond benefit

PC platinum doesn't even come close to hyatt diamond benefit

Ouch :( But at least, they have Ambassador and/ Royal Ambassador. But again, Hyatt Courtesy > Royal Ambassador

I am currently doing the Diamond Challenge and like all new Diamond members, I instantly received 4 suite upgrade awards. It looks like I could possibliy miss the challenge by a night or two (hoping to squeeze in another trip soon). If I do not meet the required 12 nights, will my 4 suite upgrades go away?

I am currently doing the Diamond Challenge and like all new Diamond members, I instantly received 4 suite upgrade awards. It looks like I could possibliy miss the challenge by a night or two (hoping to squeeze in another trip soon). If I do not meet the required 12 nights, will my 4 suite upgrades go away?

I don't think that it will go away - but why don't you do a Mattress Run locally to finish off the challenge - Houston isn't a real expensive city to do it in anyways - and you can stack in the Possibilities promo right now to make it more lucrative - and even the WN promo if you fly WN.

I don't think that it will go away - but why don't you do a Mattress Run locally to finish off the challenge - Houston isn't a real expensive city to do it in anyways - and you can stack in the Possibilities promo right now to make it more lucrative - and even the WN promo if you fly WN.

Wouldn't they disappear? The Suite e-certs are a Diamond benefit, and if you lose the Diamond status by not completing the challenge, wouldn't the reset to 0?

Confused. I am basically living in a Hyatt for the next 6 months. How do I sign up for a Diamond Challenge?

Thanks from the newbie.

Confused. I am basically living in a Hyatt for the next 6 months. How do I sign up for a Diamond Challenge?

Thanks from the newbie.

You need to have Top - Elite Loyalty Program in other Hotel's chain such as Hilton, Best Western, Marriott, Priority Club or Starwood. Otherwise, you can basically earn your Diamond when you have stay 50 nights / Platinum in 15 night (2 weeks). So it is not that bad! :D

You need to have Top - Elite Loyalty Program in other Hotel's chain such as Hilton, Best Western, Marriott, Priority Club or Starwood. Otherwise, you can basically earn your Diamond when you have stay 50 nights / Platinum in 15 night (2 weeks). So it is not that bad! :D
Can status changes occur mid-stay without checking out of the hotel? I am under the impression that status changes won't occur until a stay posts to the account, but that would require checking out.

If auh2o is going to be living in a hotel, maybe something can be arranged in regards to status.

Confused. I am basically living in a Hyatt for the next 6 months. How do I sign up for a Diamond Challenge?

Thanks from the newbie.

I believe you are a SPG Platinum - so just contact Hyatt Gold Passport Customer Service and ask them to enroll you in the Diamond Challenge (which to finish requires that you stay 12 nights during a 3 month period). They will probably ask you to submit evidence that you are SPG Platinum (online statement and copy of your SPG Platinum card).

You can also PM our Gold Passport Concierge (the official Hyatt reps) here on Flyertalk.

Wouldn't they disappear? The Suite e-certs are a Diamond benefit, and if you lose the Diamond status by not completing the challenge, wouldn't the reset to 0?

That is what I was thinking. Anyone had this happend before?

Please clarify, is the Diamond challenge 12 nights in 60 days or 90 days?

If 90 days, can I be enrolled retroactively?

Please clarify, is the Diamond challenge 12 nights in 60 days or 90 days?

If 90 days, can I be enrolled retroactively?

I'm pretty sure its 90 days - and no it can't be retroactive.

I am currently doing the Diamond Challenge and like all new Diamond members, I instantly received 4 suite upgrade awards. It looks like I could possibliy miss the challenge by a night or two (hoping to squeeze in another trip soon). If I do not meet the required 12 nights, will my 4 suite upgrades go away?

If you are this close, then book a a one or two night weekend stay at a lower cost Hyatt property. The Diamond status and benefits are certainly worth it.

This is probably a dumb question for the Hyatt Veterans...

I was just given 60-day Diamond Status to match my Hilton Status. I have an upcoming 4-night stay at a Grand Hyatt using 2 rooms. I have read that you get 4 suite upgrade certifcates. 1) Where do I find these? I looked all over my Passport Account, but can't find anything under awards or the like. 2) Assuming they are there somewhere, would I need to use 2 upgrades for both rooms or is it tied to the reservation? 3) According to the wording of the benefits, I may have needed to use these certifcates at the time of the reservation. Can they be applied retroactively, or am I out of luck?

I am really looking foward to trying out something different than Hilton. Sorry if these are dumb questions - I have never stayed at a Hyatt in my life. Thanks for the help.

This is probably a dumb question for the Hyatt Veterans...

I was just given 60-day Diamond Status to match my Hilton Status. I have an upcoming 4-night stay at a Grand Hyatt using 2 rooms. I have read that you get 4 suite upgrade certifcates. 1) Where do I find these? I looked all over my Passport Account, but can't find anything under awards or the like. 2) Assuming they are there somewhere, would I need to use 2 upgrades for both rooms or is it tied to the reservation? 3) According to the wording of the benefits, I may have needed to use these certifcates at the time of the reservation. Can they be applied retroactively, or am I out of luck?

I am really looking foward to trying out something different than Hilton. Sorry if these are dumb questions - I have never stayed at a Hyatt in my life. Thanks for the help.

As a follow-up, I called customer service and was told the suite upgrades will show up in my account within 72 hours.

As a follow-up, I called customer service and was told the suite upgrades will show up in my account within 72 hours.

1) Look under "my awards" - once they show up they'll be there.

2) You can only upgrade 1 room using these Diamond Suite Upgrades - they aren't transferable - you can contact the property to see if they have a second connecting room that can be connected to the suite to make it a "2 bedroom".

3) They can be applied retroactively, anytime from when the reservation is made until you check-in (at check-in it could present a problem if it isn't attached already - since the check-in clerk may not how to do it).

I see all this talk is about diamond matches/challenges.

I just shot off an email to GP but curious does anyone know of matches or even smaller challenges for Platinum?

I am mostly a leisure traveler so trying to do 12nights isn't going to be anywhere economical for me, but a lesser amount for Plat status would be nice as since it is only 5n/year I can easily reobtain.

I am currently a HH Gold.

So what do yall think? Ill just get shot down right away, I got my first Hyatt stay next weekend and not having free internet s kind of a putoff when I can for free with Hilton.

I see all this talk is about diamond matches/challenges.

I just shot off an email to GP but curious does anyone know of matches or even smaller challenges for Platinum?

I am mostly a leisure traveler so trying to do 12nights isn't going to be anywhere economical for me, but a lesser amount for Plat status would be nice as since it is only 5n/year I can easily reobtain.

I am currently a HH Gold.

So what do yall think? Ill just get shot down right away, I got my first Hyatt stay next weekend and not having free internet s kind of a putoff when I can for free with Hilton.

The requirements for platinum (a solid mid-tier status) are amongst the lowest around - just 5 stays or 15 nights. I doubt Hyatt has any sort of matching program to accelerate people into Plat.

If you're willing to sign up for the Hyatt Visa ($75/year), you get instant comped Plat status. It's definitely worth it the first year since you get 2 free nights, but it remains to be seen whether Hyatt will offer annual retention bonuses.

Well I signed up for a diamond trial as I realized it is 12 NIGHTS! not stays.

I will say I am impressed from the time it took me to send my email with Hilton status to get a reply I was enrolled took a whole 12min.

Another thing, is the extension of my status automatic or do I need email them to ensure like some airlines.

Well I signed up for a diamond trial as I realized it is 12 NIGHTS! not stays.

I will say I am impressed from the time it took me to send my email with Hilton status to get a reply I was enrolled took a whole 12min.

Another thing, is the extension of my status automatic or do I need email them to ensure like some airlines.
If you complete the challenge, your account should reflect a new expiration date when your qualifying night posts.

I admit though, I am a little confused by your posts as the previous post says that completing 12 nights would not be economical. I am not criticizing or anything like that. I just want to make sure we can give you the best advice. :)

I'm curious about the Diamond Challenge...I have Hilton Gold, but moved recently and have been "testing the waters" at several different brands in the new area for work. I really like Hyatt and would like to achieve Diamond, but I have NO stays at Hilton this year due to the move (I do have 8 stays at Hyatt so far, and will easily meet the 12 night challenge). Will a copy of my Gold card suffice or will I run into trouble if they ask for my stay record? I've sent an email requesting a challenge, but haven't heard back yet, I'm guessing because it's the weekend. Thanks!

Hi all, not sure where to put this. But, I just used a diamond suite upgrade for the first time for a reservation I already had made. The rep said it was applied and I see that it shows 1 of the upgrades are redeemed, but I do not see any indication on my reservation that the room had changed or anything. Do I get any kind of confirmation that the suite upgrade is attached to my reservation?

Hi all, not sure where to put this. But, I just used a diamond suite upgrade for the first time for a reservation I already had made. The rep said it was applied and I see that it shows 1 of the upgrades are redeemed, but I do not see any indication on my reservation that the room had changed or anything. Do I get any kind of confirmation that the suite upgrade is attached to my reservation?

It is rare for manually-adjusted reservation changes to be reflected online. Sometimes if you look at the reservation details you may see a 2nd room added, but more often than not you won't see any change. This is normal.

If you're nervous, call the property directly and inquire about the room type.

It is rare for manually-adjusted reservation changes to be reflected online. Sometimes if you look at the reservation details you may see a 2nd room added, but more often than not you won't see any change. This is normal.

If you're nervous, call the property directly and inquire about the room type.
+1

If your account shows 1 suite upgrade as redeemed, then you should be fine.

Hi all, not sure where to put this. But, I just used a diamond suite upgrade for the first time for a reservation I already had made. The rep said it was applied and I see that it shows 1 of the upgrades are redeemed, but I do not see any indication on my reservation that the room had changed or anything. Do I get any kind of confirmation that the suite upgrade is attached to my reservation?
What baliktad says is correct. But sometimes, it takes 2-3 days for Diamond suite cert redemptions to reflect on hyatt.com.

I just completed the 12 nights for the Diamond challange and I am now Diamond until 2013. Feels great! Actually did 15 nights and I have another 9 stays and about 20 nights for next quarter reserved already. I may actually make Diamond qualification legit by the end of the year! It has been nice getting the bennies up front though. I would have qualified years ago, but Hyatts have been sparse in my normal stomping grounds. I am working in D.C. at the moment and you can hardly through a rock and not hit a Hyatt property. Some really great rates too (on weekends) as low as $48 at HP. Since I stay for 3-4 weeks at a time that really helps. Oh, I should requalify as Hilton Diamond, IHG Platinum, Marriott Platinum, and SPG Platinum by years end as well.

I juggle paid and award stays to keep my monthly costs around $1200-$1500, or a bit less then a one bedroom apartment in the D.C. burbs. It allows me to stay in different areas and see much of the metro.

So, where do I use my upgrade certs? It will have to be in the D.C. area or close enough for a weekend trip.

I'm pleased to say I emailed gpcs@hyatt.com and got a response within 0.5hr saying that I would get a trial Diamond membership (based on my IC Royal Ambassador status). All it took was the email + an attachment of my RA page as a PDF.

Now the challenge to complete 12 nights in 60 days to remain a Diamond till Feb 2013. Online the account was updated almost instantly as well, and I made my first booking there. I'm excited and am totally amazed at the quick turnaround time via email. Kudos Hyatt!

I guess this policy is here to stay

I am working in D.C. at the moment and you can hardly through a rock and not hit a Hyatt property. Some really great rates too (on weekends) as low as $48 at HP.

WOW! How are you finding rates this low for HP in DC? I'm thinking of doing the Hyatt Diamond challenge and live in Alexandria so that might make it a LOT more realistic. PM me if you can share... Thanks!

I just emailed a screenshot of my HHGold status. Waiting for approval.

Question -- will I have "trial" Hyatt Diamond status benefits during the 60-day period? Specifically free Internet and breakfast when I stay at the Hyatts for 12 nights?

Thanks!

WOW! How are you finding rates this low for HP in DC? I'm thinking of doing the Hyatt Diamond challenge and live in Alexandria so that might make it a LOT more realistic. PM me if you can share... Thanks!

This was at the HP Dulles North in Sterling. It was a 48 hour sale rate. These seem to show up sometimes, not sure when or why, but the standard weekend rates are in the $60 range. Also, the Hyatt Dulles and the Hyatt Fair Lakes usually have good rates.

It is my understanding that the fast-track status match, as of July 1st, no longer requires staying at one particular hotel to meet qualification for diamond. Can anyone confirm?

I just emailed a screenshot of my HHGold status. Waiting for approval.

Question -- will I have "trial" Hyatt Diamond status benefits during the 60-day period? Specifically free Internet and breakfast when I stay at the Hyatts for 12 nights?

Thanks!

They give you diamond and thats when your trial is supposed to start.

It is my understanding that the fast-track status match, as of July 1st, no longer requires staying at one particular hotel to meet qualification for diamond. Can anyone confirm?

The stays required for the fast track do not have to be at any particular hotel. I am in the middle of my challenge right now and will be staying at an assortment of Hyatt brands and locations.

It is my understanding that the fast-track status match, as of July 1st, no longer requires staying at one particular hotel to meet qualification for diamond. Can anyone confirm?

It has never been locked to one hotel .

but as far as i have heard, on June 30 stopped the Diamond trial program.
I dont knoe when it going on...

Had a buddy try for status match from HHonors Gold (using the free Gold status from Visa Signature). He blocked out the part showing his (lack of) stays, but still had zero points showing. Other than that, it clearly shows in two places that he's HHonors Gold. Here's what he received back...


Dear Mr. XXX:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

To attain Diamond tier with the Gold Passport program, your statement
with a competitor must show at least ten (10) stays or thirty (30)
nights accrued in order for the tier match to be processed. As your
account summary shows 0 stays and nights, unfortunately we are unable
to offer the Diamond tier match at this time.

Please let me know if I may assist you further. Thank you for your
continued support of the Hyatt Gold Passport program.

Sincerely,

XXXX XXX
Hyatt Gold Passport Representative

Bad move for Hyatt b/c my friend (who's not very in to the whole points/status thing yet) just found out that he will basically stay in hotels about 3 nights a week for the next year or so. He already had 12 business stays booked through them over the next month but canceled immediately. He'll likely now give his business to Hilton since he only needs to stay 3 times with them to keep Gold and easily move up to HHonors Diamond. He emailed Hyatt to have them reconsider but has yet to hear anything back.

Had a buddy try for status match from HHonors Gold (using the free Gold status from Visa Signature). He blocked out the part showing his (lack of) stays, but still had zero points showing. Other than that, it clearly shows in two places that he's HHonors Gold. Here's what he received back...


Dear Mr. XXX:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

To attain Diamond tier with the Gold Passport program, your statement
with a competitor must show at least ten (10) stays or thirty (30)
nights accrued in order for the tier match to be processed. As your
account summary shows 0 stays and nights, unfortunately we are unable
to offer the Diamond tier match at this time.

Please let me know if I may assist you further. Thank you for your
continued support of the Hyatt Gold Passport program.

Sincerely,

XXXX XXX
Hyatt Gold Passport Representative

Bad move for Hyatt b/c my friend (who's not very in to the whole points/status thing yet) just found out that he will basically stay in hotels about 3 nights a week for the next year or so. He already had 12 business stays booked through them over the next month but canceled immediately. He'll likely now give his business to Hilton since he only needs to stay 3 times with them to keep Gold and easily move up to HHonors Diamond. He emailed Hyatt to have them reconsider but has yet to hear anything back.


odd, when I sent my screenshot in it had 8nights on 4 stays but my point balance probably made up for the lack of stays (600k+).

I think with just recently how easy it was to get HH Gold status its not a bad thing they are capping the match.

odd, when I sent my screenshot in it had 8nights on 4 stays but my point balance probably made up for the lack of stays (600k+).

I think with just recently how easy it was to get HH Gold status its not a bad thing they are capping the match.

Agree... meeting the challenge is just one side of the agreement; hotel companies are also attempting to gain business by bending the rules to let someone jump the ladder to premier status. Wouldn't be too fair to the regular Gold and Platinum members to have everyone cutting the line without good reason.

Had a buddy try for status match from HHonors Gold (using the free Gold status from Visa Signature). He blocked out the part showing his (lack of) stays, but still had zero points showing. Other than that, it clearly shows in two places that he's HHonors Gold. Here's what he received back...


Dear Mr. XXX:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

To attain Diamond tier with the Gold Passport program, your statement
with a competitor must show at least ten (10) stays or thirty (30)
nights accrued in order for the tier match to be processed. As your
account summary shows 0 stays and nights, unfortunately we are unable
to offer the Diamond tier match at this time.

Please let me know if I may assist you further. Thank you for your
continued support of the Hyatt Gold Passport program.

Sincerely,

XXXX XXX
Hyatt Gold Passport Representative

Bad move for Hyatt b/c my friend (who's not very in to the whole points/status thing yet) just found out that he will basically stay in hotels about 3 nights a week for the next year or so. He already had 12 business stays booked through them over the next month but canceled immediately. He'll likely now give his business to Hilton since he only needs to stay 3 times with them to keep Gold and easily move up to HHonors Diamond. He emailed Hyatt to have them reconsider but has yet to hear anything back.

Yes, I just received the same email response, although the Gold Rewards rep I spoke with on Monday night did not say there was a minimum stay requirement from the competitor. The only reason I was pursuing this was because I'm starting a new opportunity in a few weeks that will require about 80-95 nights of travel each year. Hopefully Hyatt will reconsider, otherwise I'll continue with Hilton.

Did anyone get Hyatt to reconsider a denial?

Thanks!

Yes, I just received the same email response, although the Gold Rewards rep I spoke with on Monday night did not say there was a minimum stay requirement from the competitor. The only reason I was pursuing this was because I'm starting a new opportunity in a few weeks that will require about 80-95 nights of travel each year. Hopefully Hyatt will reconsider, otherwise I'll continue with Hilton.

Did anyone get Hyatt to reconsider a denial?

Thanks!
If your reconsideration does not go through, I'd say put in your time with Hilton and then send another request to Hyatt after you've met the requirements. The 10 stays/30 nights requirement is small enough that it would still leave you with plenty of time to enjoy Diamond benefits for the remainder of your 80-95 nights and next year.

Good luck! ^

Once again, it needs to be reiterated that a status match is not a right but a privelege.

I, for one, agree with Hyatt GP that comped status, is inadequate for a status match. Gold status with SPG, Hilton etc. can be obtained easily. What is the incentive for Hyatt GP to waste 4 Suite upgrade e-certs, and provide other perks for someone who has 0 stays in a competitor's program?

Did anyone get Hyatt to reconsider a denial?


My buddy just heard back about his reconsideration:

Dear Mr. XXX,

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

We appreciate your loyalty to Hyatt. We have to stick by our terms and
conditions of our promotion. Your statement does not have to show 10
stays or 30 nights within the last year, but we do need to see some type
of stay history on the competitor statement.

Sincerely,
XX XXX
Hyatt Gold Passport Specialist

So it appears you just need to show SOME LEVEL of activity and the HHonors Gold status; IMO that's pretty darn fair.

My buddy just heard back about his reconsideration:

Dear Mr. XXX,

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

We appreciate your loyalty to Hyatt. We have to stick by our terms and
conditions of our promotion. Your statement does not have to show 10
stays or 30 nights within the last year, but we do need to see some type
of stay history on the competitor statement.

Sincerely,
XX XXX
Hyatt Gold Passport Specialist

So it appears you just need to show SOME LEVEL of activity and the HHonors Gold status; IMO that's pretty darn fair.
I'm sure there are plenty of people out there who write to hotels with the promise of staying at their hotels for X months out of the year and they ask for status before completing one night. For every person who is legit, there is probably another person out there who is trying to game the system. The hotel has no way of knowing whether someone is lying or not. If they lose the business, so be it.

I agree with you that this is totally fair and not unreasonable at all. Have your friend put in some time with Hilton and try again later with Hyatt. It will be worth it, IMO.

So it appears you just need to show SOME LEVEL of activity and the HHonors Gold status; IMO that's pretty darn fair.

I agree with Hyatt's decision. Hilton is giving away Gold status for just having a Visa Signature credit card. Hyatt will match someone with earned status but I would say that they have wisely chosen to see some credible travel activity to justify the "status" earned with a competitor before granting a status challenge.

I agree with Hyatt's decision. Hilton is giving away Gold status for just having a Visa Signature credit card. Hyatt will match someone with earned status but I would say that they have wisely chosen to see some credible travel activity to justify the "status" earned with a competitor before granting a status challenge.

How can I get Hyatt Diamond Status? I am currently Platinum but really want to have Diamond Status for my trip to PH Vendome next month. Do have SPG Gold, Amex PLAT, and CO Pres. Plus - all of which seem useless at this point...

Any ideas??

How can I get Hyatt Diamond Status? I am currently Platinum but really want to have Diamond Status for my trip to PH Vendome next month. Do have SPG Gold, Amex PLAT, and CO Pres. Plus - all of which seem useless at this point...

Any ideas??

You could stay the required 25 stays.

... or the 50 nights. The only "way" is to request a Diamond trial via status match (which is still on-going). Unfortunately, it doesn't look like you have SPG Plat. :(

I agree with Hyatt's decision. Hilton is giving away Gold status for just having a Visa Signature credit card. Hyatt will match someone with earned status but I would say that they have wisely chosen to see some credible travel activity to justify the "status" earned with a competitor before granting a status challenge.

... or the 50 nights. The only "way" is to request a Diamond trial via status match (which is still on-going). Unfortunately, it doesn't look like you have SPG Plat. :(

Nope, no spg Plat... What's the cheapest starwood hotel around?

Nope, no spg Plat... What's the cheapest starwood hotel around?

Ask in the SPG forum.

Ask in the SPG forum.

And by what's the cheapest spg hotel, what I meant to ask was what's the cheapest Hyatt hotel around?:D

And by what's the cheapest spg hotel, what I meant to ask was what's the cheapest Hyatt hotel around?:D

Who knows? It depends on where you are willing to go, what day of the week you are checking in, what day of the week you are checking out, etc. This formula varies between each hotel and can be even based on time of day. I've setup a few hotels before (computer and configuration-wise using the same software Hyatt uses), and that rate table can get REALLY complex.

Based on my travels, i've seen rates as low as $89. I'm sure a Hyatt in the middle of no-where and/or next to a small airport would probably be cheap.

Requested a status macth to my HH Diamond / IHG PLT status. I received this...

Dear Mr. Crazyhotelguy:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

Regarding your email, the Hyatt Gold Passport program does not offer a
tier match. .However, currently a Diamond Trial Offer is available until
December 31, 2011. .You will receive trial Diamond membership for 60
days with proof of top tier status with one of our competitors program.
However, you must complete 12 nights in 60 days to maintain Diamond tier
through February of 2013. .You will also receive 1000 bonus points on
your first six eligible nights within 60 days, up to a maximum of 6000
bonus points.

Please advise if you wish to enroll in the Diamond Trial Promotion.

Please note the list of competitors that Hyatt Gold Passport will match:

Hilton Gold VIP or Hilton Diamond VIP
Marriott Gold or Marriott Platinum
Starwood Platinum Preferred Guest
Priority Club Platinum

Please mail or email a statement of your account activity with a
competitor to us for processing at:

PO Box 27089
Omaha, NE 68127-0089


To find more details on our exclusive Diamond status please visit us
online at:
http://goldpassport.hyatt.com/gp/benefits/membership_diamond.jsp

I appreciate your support of Hyatt and the Gold Passport program. Please
let me know if I may assist you further.

Sincerely,

Hyatt Gold Passport Customer Service

I am almost to Diamond at HYATT, but would have liked to have a bit more status for the remaining stays. Its all good.

Requested a status macth to my HH Diamond / IHG PLT status. I received this...


I am almost to Diamond at HYATT, but would have liked to have a bit more status for the remaining stays. Its all good.

They just approved this for me last week, and it took 2 days for my online status to show up as Diamond. I emailed them to confirm the benefits during the 60-day trial period, with the following response from Hyatt:

"In response to your inquiry regarding the Diamond Trial Offer benefits,
during your trial period, you will receive all of the same benefits of a
Hyatt Gold Passport Diamond member."

They just approved this for me last week, and it took 2 days for my online status to show up as Diamond. I emailed them to confirm the benefits during the 60-day trial period, with the following response from Hyatt:

"In response to your inquiry regarding the Diamond Trial Offer benefits,
during your trial period, you will receive all of the same benefits of a
Hyatt Gold Passport Diamond member."

Yep, you will even get the 4 suite upgrades :cool:

They just approved this for me last week, and it took 2 days for my online status to show up as Diamond. I emailed them to confirm the benefits during the 60-day trial period, with the following response from Hyatt:

"In response to your inquiry regarding the Diamond Trial Offer benefits,
during your trial period, you will receive all of the same benefits of a
Hyatt Gold Passport Diamond member."

I may go ahead and do this as i will make Diamond this year anyways, even if not in the 60 days. With upcoming stays, I will only be 8 stays away. I presume that if I make Diamond through normal activity, the rest of the deal is null. I just want the status for those stays.

They just approved this for me last week, and it took 2 days for my online status to show up as Diamond. I emailed them to confirm the benefits during the 60-day trial period, with the following response from Hyatt:

"In response to your inquiry regarding the Diamond Trial Offer benefits,
during your trial period, you will receive all of the same benefits of a
Hyatt Gold Passport Diamond member."

How long did it take from the time you submitted the email to getting approved? I have three stays this coming weekend.

How long did it take from the time you submitted the email to getting approved? I have three stays this coming weekend.

You have to email your request along with a screenshot of your matching status. Sometimes it takes them a day or two to respond.

They approved my request and enrolled me in the trial program on Friday afternoon. I noticed my status change from Gold to Diamond on Sunday.

Yep, you will even get the 4 suite upgrades :cool:

Wow! That's awesome. Is the 4-suite upgrade benefit per calendar year, or status year?

Assuming I make my 12-nights within the next 60 days, I'll have Diamond status through Feb 2013. Does that mean I get 4 suite upgrades in 2011 and another 4 in 2012, or just 4 total through Feb 2013?

Wow! That's awesome. Is the 4-suite upgrade benefit per calendar year, or status year?

Assuming I make my 12-nights within the next 60 days, I'll have Diamond status through Feb 2013. Does that mean I get 4 suite upgrades in 2011 and another 4 in 2012, or just 4 total through Feb 2013?

The Diamond Upgrade Certs granted during the challenge expire at the end of FEB 2012. If you make the status challenge and become Diamond, you'll get another 4 next year that will expire in FEB 2013.

Submitted my request for Diamond Challenge last night. Status and upgrades appeared in my account today. Thanks Hyatt.;)

Does anyone know whether I can take part in this diamond trial offer if I have been previously matched (a few years ago) to Hyatt Diamond?

Submitted my request for Diamond Challenge last night. Status and upgrades appeared in my account today. Thanks Hyatt.;)

Where do the suite upgrades show up online?

Where do the suite upgrades show up online?

The suite upgrades (the number of upgrades you have) are shown under My Awards. If you meant a suite upgrade applied to a reservation, it seems to dependent on the property. Some will show under rates, others will show a second reservation with a suite, etc.

The suite upgrades (the number of upgrades you have) are shown under My Awards. If you meant a suite upgrade applied to a reservation, it seems to dependent on the property. Some will show under rates, others will show a second reservation with a suite, etc.

Hmm...well I was just granted the Diamond trial membership and they don't appear under My Awards???

And yes, my account does indicate Diamond Member...

Hmm...well I was just granted the Diamond trial membership and they don't appear under My Awards???

And yes, my account does indicate Diamond Member...

It takes a few days to show. You can still call them to redeem them though.

Does anyone know whether I can take part in this diamond trial offer if I have been previously matched (a few years ago) to Hyatt Diamond?Anyone know?:)

Anyone know?:)

I would bet no.

"As such, we will only be able to extend this invitation to join the Diamond tier under these special circumstances one time."

This is what I received when I helped a friend match last year.

In April I requested this and was sent the standard email. I sent my info in for this never heard back from them. I called once and sent two follow up emails. No response except for the "thanks for the email - we will get back to you" :td:

Not really what I have come to expect and love about the Hyatt brand.

Well, it hardly matters now and it must not bother me as much as i thought it did as I will hit diamond with Hyatt on my own with tonights stay. ^

In April I requested this and was sent the standard email. I sent my info in for this never heard back from them. I called once and sent two follow up emails. No response except for the "thanks for the email - we will get back to you" :td:

Not really what I have come to expect and love about the Hyatt brand.

Well, it hardly matters now and it must not bother me as much as i thought it did as I will hit diamond with Hyatt on my own with tonights stay. ^

Some of my emails have been answered in as little as 10min, not sure what your problem was. Possible spam filters?

Some of my emails have been answered in as little as 10min, not sure what your problem was. Possible spam filters?

Well, anything is of course possible. However, I did receive the email detailing the procedure as well as a response emails they sent to me following the two emails that I sent them asking if they received my information. Both from different people. Auto emails to be sure.

The credentials were in excess of what they requested and our companies fax machine logs and confirms transmission so I have no idea why I was ignored...

I half expected to just log on one day and everything was taken care of but that thought has long since past.

Does anyone know whether I can take part in this diamond trial offer if I have been previously matched (a few years ago) to Hyatt Diamond?

I would also like to know, as I too did a match several years ago. This is now a challenge as opposed to a straight match, so maybe everyone is now open to one challenge. Can the Gold Passport Concierge give us the definitive answer?

I would also like to know, as I too did a match several years ago. This is now a challenge as opposed to a straight match, so maybe everyone is now open to one challenge. Can the Gold Passport Concierge give us the definitive answer?

Why not just email asking? The worst they do is reject your request for a challenge.

Why not just email asking? The worst they do is reject your request for a challenge.
But I have such a fear of rejection. :rolleyes:

But I have such a fear of rejection. :rolleyes:
You'll also take a 2-5 point hit on your self-esteem score...but I digress.

I know that Hyatt doesn`t do tier matches anymore.For tier matches you needed status with another chain p l u s at least 10 stays or 30 nights with that chain.
Now,for the Diamond trial,will 8 nights with Marriott (Gold) be sufficient to get the chance for a trial,or is it still 10 stays or 30 nights ?
And,2nd question:can I send my statement to goldpassport@hyatt.com or should I send it to gpcs@hyatt.com?
As my 12 nights-if accepted for the trial- will begin on 5th of August,I`d need a fast reply.

I know that Hyatt doesn`t do tier matches anymore.For tier matches you needed status with another chain p l u s at least 10 stays or 30 nights with that chain.
Now,for the Diamond trial,will 8 nights with Marriott (Gold) be sufficient to get the chance for a trial,or is it still 10 stays or 30 nights ?
And,2nd question:can I send my statement to goldpassport@hyatt.com or should I send it to gpcs@hyatt.com?
As my 12 nights-if accepted for the trial- will begin on 5th of August,I`d need a fast reply.

I believe for a challenge, you have to be a top tier of that program + complete the challenge (12 nights in 60 days).

You can try PMing Gold Passport Concierge for more details.

I know that Hyatt doesn`t do tier matches anymore.For tier matches you needed status with another chain p l u s at least 10 stays or 30 nights with that chain.
Now,for the Diamond trial,will 8 nights with Marriott (Gold) be sufficient to get the chance for a trial,or is it still 10 stays or 30 nights ?
And,2nd question:can I send my statement to goldpassport@hyatt.com or should I send it to gpcs@hyatt.com?
As my 12 nights-if accepted for the trial- will begin on 5th of August,I`d need a fast reply.

Last report was rejection without the 10stays so you could assume 8 isn't good enough.

Last report was rejection without the 10stays so you could assume 8 isn't good enough.

Thanks for the answers.Reading post #154 I hoped that the 10-stay requirement is only valid for a status match but not for this special Diamond trial promotion offer.But I`ll give it a try.Is goldpassport@hyatt.com the mail address?

Thanks for the answers.Reading post #154 I hoped that the 10-stay requirement is only valid for a status match but not for this special Diamond trial promotion offer.But I`ll give it a try.Is goldpassport@hyatt.com the mail address?

Send it to either fax: 402-593-9449 or email it to goldpassport@hyatt.com

Send it to either fax: 402-593-9449 or email it to goldpassport@hyatt.com

Thanks Edcho,esp.for the fax number!

I wrote Hyatt regarding the Diamond Challenge and they informed me to mail or email a statement of my account activity with a competitor for processing.

I currently have Hilton Gold status and was wondering what I should send to process. When I log onto my hhonors account the first page includes my points, status, stay and night count and base points. Will a PDF copy of this page work?

I wrote Hyatt regarding the Diamond Challenge and they informed me to mail or email a statement of my account activity with a competitor for processing.

I currently have Hilton Gold status and was wondering what I should send to process. When I log onto my hhonors account the first page includes my points, status, stay and night count and base points. Will a PDF copy of this page work?

I just sent them a printscreen of that page and they accepted. I'm Diamond though with 13 stay, 24 nights YTD.

I have received the 60 day diamond trial and had a question regarding the 6,000 bonus points.

For my first 5 nights, I want to credit to Southwest due to the promo that will be ending soon. Per the diamond trial offer, the 1,000 bonus points are for the first eligible nights but as I will be crediting to miles instead of points, will I still get the bonus points for the first 5 nights?

I have received the 60 day diamond trial and had a question regarding the 6,000 bonus points.

For my first 5 nights, I want to credit to Southwest due to the promo that will be ending soon. Per the diamond trial offer, the 1,000 bonus points are for the first eligible nights but as I will be crediting to miles instead of points, will I still get the bonus points for the first 5 nights?

I haven't done any miles credit yet, but the 1k first 6 nights posted as a seperate bonus line on my account, one of them even took an extra few days after my GP was updated with my stay, so my guess would be yes. Hopefully someone here can confirm.

Just completed my diamond trial! I am now here to steal your upgrades =D

Question tho, my suite upgrades expire Feb 2012, to get 4 new ones for 2013 I need to fully qualify this year with the 25stays or 50nights? or will I get some new ones next year.

You'll get new ones next year.

Good morning everyone,

I had a great surprise reading this article recently
http://www.dansdeals.com/?cat=38&submit=view

Since I already had Hilton HHonors Gold, I obtained a Hyatt Gold Passport Diamond with simply an email with my HHonors card scan and Hilton Account Summary. I already enjoyed the benefits at the Hyatt Regency in Kiev and am thrilled.

The only thing is that you have to spend 12 nights within 60 days to maintain your status until Feb 2013. No problem for me since I had already planned to stay at the Andaz 5th avenue for 7 nights in September and at the HR Kiev again at the end of December for 4 nights.

Don't miss this opportunity, Hyatt Diamond is hard to get..

by the way, even if you don't qualify after the 60 days, you still keep the 4 suite certs...

...The only thing is that you have to spend 12 nights within 60 days to maintain your status until Feb 2013. No problem for me since I had already planned to stay at the Andaz 5th avenue for 7 nights in September and at the HR Kiev again at the end of December for 4 nights...

The end of December is more than 60 days from now.

Yes indeed, sorry I meant end of September.

I had not seen these topics, my bad then

by the way, even if you don't qualify after the 60 days, you still keep the 4 suite certs...

Have you received the suite certificates? If so, how long did it take for you to get them, and did they arrive in the mail or electronically?

Have you received the suite certificates? If so, how long did it take for you to get them, and did they arrive in the mail or electronically?

Hey,

Yes I received everything in the meantime, electronically. Your status on Hyatt website is updated within 24 hours and you can immediately use your benefits.

Thanks for the info! I guess I didnt know where to look. I got them too.

SeamasterLux! There is no such town name Kiev. This is the name given by Russian oppressors. Proper name is Kyiv.

SeamasterLux! There is no such town name Kiev. This is the name given by Russian oppressors. Proper name is Kyiv.

I didn't know Kiev was the russian version of Kyiv as Lvov is the russian version of Lviv. None of my Ukrainian friends told me that it shouldn't be used.
Thanks for the info

I didn't know Kiev was the russian version of Kyiv as Lvov is the russian version of Lviv. None of my Ukrainian friends told me that it shouldn't be used.
Thanks for the info

Well, if you go to US or Ukrainian government portals it is Kyiv. http://ukraine.usembassy.gov

But don't worry everybody will understand you :). You can score some extra points with Ukrainians if you use those names.

SeamasterLux! There is no such town name Kiev. This is the name given by Russian oppressors. Proper name is Kyiv.

Russian oppressors. lol

Your status on Hyatt website is updated within 24 hours and you can immediately use your benefits.

So, if I understand correctly, you were given the upgrade and the 60 day period started within 24 hours from sending the application?

I have 7 nights in early October and 7 more in late November/early December, all 14 within 60 days, but with no chance to have any other nights right before, in between or soon after. That's why I wouldn't want the 60 day period to start too early or too late, because then I could only make 7 nights, whereas if I can fit it in properly, I'll make two more than required ...

So, if I understand correctly, you were given the upgrade and the 60 day period started within 24 hours from sending the application?

I have 7 nights in early October and 7 more in late November/early December, all 14 within 60 days, but with no chance to have any other nights right before, in between or soon after. That's why I wouldn't want the 60 day period to start too early or too late, because then I could only make 7 nights, whereas if I can fit it in properly, I'll make two more than required ...

You indeed understood it well. Make it start at the required moment so that you can keep your status for 1,5 year

Good morning everyone,

I had a great surprise reading this article recently
http://www.dansdeals.com/?cat=38&submit=view

Since I already had Hilton HHonors Gold, I obtained a Hyatt Gold Passport Diamond with simply an email with my HHonors card scan and Hilton Account Summary. I already enjoyed the benefits at the Hyatt Regency in Kiev and am thrilled.

The only thing is that you have to spend 12 nights within 60 days to maintain your status until Feb 2013. No problem for me since I had already planned to stay at the Andaz 5th avenue for 7 nights in September and at the HR Kiev again at the end of December for 4 nights.

Don't miss this opportunity, Hyatt Diamond is hard to get..

Glad you enjoyed the Diamond service...next to Avis Chairman it's my favorite elite tier!

I am a Marriott Platinum Elite and I am trying to switch my business to Hyatt. They won't match or give me a challenge as they say there are no promos now. Is there anything that can be done so I can start giving them my business??

Yes, you can simply give them your business and get to status the ol' fashioned way. (sorry, I couldn't resist!)

That's odd. I haven't heard about Hyatt no longer giving status matches - even though it is getting late in the year and most people would have trouble qualifying for next year.

If you have enough stays planned through the end of the year, I would definitely call back and let them know.

Actually, call back and ask again for a match and/or challenge.

Perhaps you should ask for a Diamond Trial. They technically no longer match status.

Did you call in and speak to someone or did you email?

Did you call in and speak to someone or did you email?

PM the Gold Passport Concierge here on Flyertalk - they should be able to tell you with authority what is going on. From the latest Challenge "rules" that I'm aware of, Marriott Platinum with at least 10 stays in the last 12 months should qualify you for a status challenge to Diamond provided that you do 12 nights in the next 60 days (which is pretty steep).

Thanks for the suggestion. Pm'd Gp Concierege and got a quick response with instructions. Thx

PM the Gold Passport Concierge here on Flyertalk - they should be able to tell you with authority what is going on. From the latest Challenge "rules" that I'm aware of, Marriott Platinum with at least 10 stays in the last 12 months should qualify you for a status challenge to Diamond provided that you do 12 nights in the next 60 days (which is pretty steep).

I believe it is 12 nights in 90 days, but still.

I believe it is 12 nights in 90 days, but still.

You made me question the 60 days - but according to http://www.flyertalk.com/forum/hyatt-gold-passport/1145611-hyatt-tier-status-matching-information-11-10-a-6.html - it's 60 days not 90 days.

You made me question the 60 days - but according to http://www.flyertalk.com/forum/hyatt-gold-passport/1145611-hyatt-tier-status-matching-information-11-10-a-6.html - it's 60 days not 90 days.

I completed the challenge a few months back.... It is indeed 60 days.

I just spoke with Hyatt Gold Passport Customer Service and the person I spoke with did not seem to know anything about the Diamond Challenge and wanted to know if there was an offer id. He seemed to believe this challenge had expired in June. Also, do you know if there is an expiration date to this offer, I am not interested in this until February?

I just spoke with Hyatt Gold Passport Customer Service and the person I spoke with did not seem to know anything about the Diamond Challenge and wanted to know if there was an offer id. He seemed to believe this challenge had expired in June. Also, do you know if there is an expiration date to this offer, I am not interested in this until February?
There is no expiration that I'm aware of. However, I'm sure Hyatt reserves the right to amend/cancel this program at their discretion.

I just spoke with Hyatt Gold Passport Customer Service and the person I spoke with did not seem to know anything about the Diamond Challenge and wanted to know if there was an offer id. He seemed to believe this challenge had expired in June. Also, do you know if there is an expiration date to this offer, I am not interested in this until February?

I called this morning for a Diamond Challenge. I was told it expired in June or July.
I PM'd GP Concierge, as Peteropny suggested (post #217). Prior to getting a response, I called again specifically asking for a Diamond Trial. I told the person that I am a Marriott Platinum Premiere. The person took my Hyatt number and put me on hold for ~5 minutes. After he returned to the phone, I was told to either email my statement showing hotel stays to goldpassport@hyatt.com or fax it to 402-593-9449.
I received a PM from GP Conceirge shortly after sending my statement by email telling me to do the same thing - fax or email my statement.

Here's what I emailed:
Subject: Request Diamond Trial
Gold Passport -
I have attached my 2010 and 2011 Marriott hotel stay statements. I am currently a Marriott Platinum Premier but am looking at switching all of my business over to Hyatt. I understand that the Diamond Trial requires me to stay 12 nights in 60 days.
My Gold Passport number is 1234567890Z.

Very Respectfully,
iflyjetz

Within an hour, I received:


Dear iflyjetz:

Thank you for contacting Hyatt Gold Passport Customer Service. I
appreciate the opportunity to assist you.

Per your e-mail, I have enrolled you in the Diamond Trial Offer. You
will receive trial Diamond membership for 60 days. Please allow up to 72
hours for your account to update to the Diamond tier.

Please note, you must complete 12 nights in 60 days to maintain Diamond
tier through February of 2013. You will also receive 1000 bonus points
on your first six eligible nights within 60 days, up to a maximum of
6000 bonus points.

I appreciate your support of Hyatt and the Gold Passport program. Please
let me know if I may assist you further.

Sincerely,

Brian Xxxxxx
Hyatt Gold Passport Customer Service

For further assistance you may reply to this message or e-mail us at
concierge@hyatt.com or goldpassport@hyatt.com, or access us 24/7 via http://twitter.com/hyattconcierge.






I'm still waiting for my account to reflect Diamond status; I have a couple of nights that start this Saturday. I suspect that I will see Diamond status prior to checkin on Saturday. I should have no problem logging 12 nights in 60 days; I have a vacation planned in November.
I will post when I see my status updated. Hope this helps.

I just spoke with Hyatt Gold Passport Customer Service and the person I spoke with did not seem to know anything about the Diamond Challenge and wanted to know if there was an offer id. He seemed to believe this challenge had expired in June. Also, do you know if there is an expiration date to this offer, I am not interested in this until February?

I remember seeing a trial program that ended in June and one that's available to start by 12/31. A similar offer will probably be available in February too if you want to wait. Worst case, you can get Platinum from the credit card which is better than nothing.
There isn't any offer code. It's called a Diamond trial.

I remember seeing a trial program that ended in June and one that's available to start by 12/31. A similar offer will probably be available in February too if you want to wait. Worst case, you can get Platinum from the credit card which is better than nothing.
There isn't any offer code. It's called a Diamond trial.

If you wait until you're Platinum before getting the card, you get two suite upgrades on top of two free nights.
If you wait until you're a Diamond before getting the card, you get two free nights in a suite. Since you already get four suite upgrades per year as a Diamond, this seems the optimum point for getting the card.

Diamond Status just posted to my account; approximately 24 hours after being accepted for a Diamond Trial.

Diamond Status just posted to my account; approximately 24 hours after being accepted for a Diamond Trial.

From your email in requesting for a challenge, how long did they take to reply you with an offer?

From your email in requesting for a challenge, how long did they take to reply you with an offer?

I got an automated response 12 minutes after sending my email request. It simply stated that they received my email.

45 minutes after I received the automated message, I was advised that I would be given Diamond Trial status. So call it one hour total time.

I included the automated response and time to get it. If you didn't get an automated response, your email probably wasn't processed.

Hope that helps.



I was interested in using one of the suite upgrades this weekend but I don't see it in my profile. My understanding is that they'll expire at the end of Feb and that Diamond Trial members should get four of them. The hotel I plan on booking looks like it'll be fairly empty this weekend so I'd probably get the suite upgrade anyway but just wanted to try it out. I'm unable to find 'my promotional awards', as listed in the T&C.

I got an automated response 12 minutes after sending my email request. It simply stated that they received my email.

45 minutes after I received the automated message, I was advised that I would be given Diamond Trial status. So call it one hour total time.

I included the automated response and time to get it. If you didn't get an automated response, your email probably wasn't processed.

Hope that helps.



I was interested in using one of the suite upgrades this weekend but I don't see it in my profile. My understanding is that they'll expire at the end of Feb and that Diamond Trial members should get four of them. The hotel I plan on booking looks like it'll be fairly empty this weekend so I'd probably get the suite upgrade anyway but just wanted to try it out. I'm unable to find 'my promotional awards', as listed in the T&C.

For me it took me a few hours but it was fast. The suite upgrades are there but probably will show up in your site profile 24-48 hours later. Just call and request it.

For me it took me a few hours but it was fast. The suite upgrades are there but probably will show up in your site profile 24-48 hours later. Just call and request it.

Sweet; thanks. The hotel I'm booking for Saturday's pretty empty based on rates but since I've got the certs, I figure I might as well use them.

I was interested in using one of the suite upgrades this weekend but I don't see it in my profile. My understanding is that they'll expire at the end of Feb and that Diamond Trial members should get four of them. The hotel I plan on booking looks like it'll be fairly empty this weekend so I'd probably get the suite upgrade anyway but just wanted to try it out. I'm unable to find 'my promotional awards', as listed in the T&C.

Just because a suite is available, don't expect to get one; that's what the upgrade certificates are for. The Hyatt GPP T&C do not call for Diamonds to be upgraded to suites at check-in.

To find your suite awards, log in to your GP account. You'll find "my awards" under "My account." The suite upgrades will be listed there.

I sent in an email asking whether I qualify, of course, with my statements in

I explicitly mentioned that I do not need/want a challenge right now, just an inquiry.

The reply came and Kristi Rapach immediately gave me a challenge till 27 Dec.

I actually want the challenge to start two weeks later and not now as my trips will only end in early Jan and I want those nights to be counted for the challenge.

I do not know whether to be glad for the efficiency or angry that she did not read my email carefully. :(

You might consider "escalating" this to GP Concierge via PM. Don't know how difficult it actually is to unwind it, but it seems to be just a misunderstanding uncomplicated by other factors. If it does get so resolved, you'd then want to be sure that you weren't branded with the once per lifetime provision that you wouldn't learn until you make another run at it.

Just because a suite is available, don't expect to get one; that's what the upgrade certificates are for. The Hyatt GPP T&C do not call for Diamonds to be upgraded to suites at check-in.

To find your suite awards, log in to your GP account. You'll find "my awards" under "My account." The suite upgrades will be listed there.

They popped up sometime after I went to sleep last night. They're listed there now.

I sent in an email asking whether I qualify, of course, with my statements in

I explicitly mentioned that I do not need/want a challenge right now, just an inquiry.

The reply came and Kristi Rapach immediately gave me a challenge till 27 Dec.

I actually want the challenge to start two weeks later and not now as my trips will only end in early Jan and I want those nights to be counted for the challenge.

I do not know whether to be glad for the efficiency or angry that she did not read my email carefully. :(

Will you get 12 nights by 27 Dec? If so, I don't think I'd worry about it.

They popped up sometime after I went to sleep last night. They're listed there now.



Will you get 12 nights by 27 Dec? If so, I don't think I'd worry about it.

I will get 12 nights by 30 Dec.

2 nights in Guangzhou from 28-30.

You might consider "escalating" this to GP Concierge via PM. Don't know how difficult it actually is to unwind it, but it seems to be just a misunderstanding uncomplicated by other factors. If it does get so resolved, you'd then want to be sure that you weren't branded with the once per lifetime provision that you wouldn't learn until you make another run at it.

Thanks for the tip and I will make sure I don't get the once per lifetime provision hit on me.

I have replied to Kristy's email and just got to wait.

They seem to be working in US time.

I got an automated response 12 minutes after sending my email request. It simply stated that they received my email.

45 minutes after I received the automated message, I was advised that I would be given Diamond Trial status. So call it one hour total time.

I included the automated response and time to get it. If you didn't get an automated response, your email probably wasn't processed.

Hope that helps.



I was interested in using one of the suite upgrades this weekend but I don't see it in my profile. My understanding is that they'll expire at the end of Feb and that Diamond Trial members should get four of them. The hotel I plan on booking looks like it'll be fairly empty this weekend so I'd probably get the suite upgrade anyway but just wanted to try it out. I'm unable to find 'my promotional awards', as listed in the T&C.



I was under the impression that you do NOT get suite upgrades during your Diamond Challenge but only after you have completed the challenge. If the hotel is empty, you may get an upgrade if you ask as I think they only see you as a Diamond on the computer.

I was under the impression that you do NOT get suite upgrades during your Diamond Challenge but only after you have completed the challenge. If the hotel is empty, you may get an upgrade if you ask as I think they only see you as a Diamond on the computer.

You do get the suite upgrades during the challenge (and stays with you if you complete the challenge).

You do get the suite upgrades during the challenge (and stays with you if you complete the challenge).

They held them back from me untill after the challenge. Not a big deal but it would have been nice to have them for a few of the stays.

They held them back from me untill after the challenge. Not a big deal but it would have been nice to have them for a few of the stays.

Interesting -- I was able to redeem one immediately during the challenge.

If you're on Marriott or SPG, I think its definitely worth considering having "some" status at Hyatt.

Hyatt's program is hands down one of the best.

I'm truly disappointed with SPG where you need to be Platinum to even get free internet. (You can forget free breakfast or upgrades).

The drawback with Hyatt is that they don't have that many properties. So, you are traveling outside of metropolitan areas or places with limited business travelers (e.g. South America, Africa) then SPG is a good option.

Marriott is a bit better than SPG, but still has some ways to go in terms of catching up to Hyatt.

I was under the impression that you do NOT get suite upgrades during your Diamond Challenge but only after you have completed the challenge. If the hotel is empty, you may get an upgrade if you ask as I think they only see you as a Diamond on the computer.

I used a suite upgrade cert on my stay at the Denver Grand Hyatt Saturday night using the listed $139 rate. No problem.

Hi, any updates on this? I'm gold on SPG and Hilton and staying at a Hyatt for work soon. Will my SPG or Hilton status get me anywhere?

Hi, any updates on this? I'm gold on SPG and Hilton and staying at a Hyatt for work soon. Will my SPG or Hilton status get me anywhere?

Why not PM Gold Passport Concierge and ask?

2 questions for you experts re: the Diamond Trial offer -

- would the suite upgrade certificates be applicable if I were to book my room and pay for it with the hyatt certificate (inspire level for PH Sydney) and stay during the Diamond Trial period? I know this stay will not count towards the 12 nights requalification but just wondering if they will honour the suite upgrade certificates
- would rooms booked via my travel agency / expedia etc qualify towards the 12 nights to qualify during the trial period or must rooms be booked via hyatt.com?

Thanks.

baclubflyer

- would the suite upgrade certificates be applicable if I were to book my room and pay for it with the hyatt certificate (inspire level for PH Sydney) and stay during the Diamond Trial period? I know this stay will not count towards the 12 nights requalification but just wondering if they will honour the suite upgrade certificates

Diamond Suite Upgrades are only valid on paid room rates. As Hyatt Stay Certificates do not fluctuate in price with room rates, they are considered vouchers that are redeemed for a room (similar to an award reservation). As such, room nights reserved with Hyatt Stay Certificates are not eligible for Diamond Suite Upgrades.

- would rooms booked via my travel agency / expedia etc qualify towards the 12 nights to qualify during the trial period or must rooms be booked via hyatt.com?

To qualify for credit, the rooms must be booked as an eligible rate, as defined in the Hyatt GP T&C's (http://www.hyatt.com/hyatt/customer-service/gp-terms-conditions.jsp). Expedia and other third party rates are not eligible rates for stay/night credit, GP points, and Diamond Trial qualification.

An "Eligible Rate" shall be defined as any hotel published room rate, including, but not limited to rates found on hyatt.com, the Hyatt Daily Rate, Volume Account Rates, AAA and Senior Citizen rates. A portion of an Eligible Rate may reflect taxes, service charges, gratuities, and third-party charges for certain included items, and those costs may not be eligible for Hyatt Gold Passport points. "Ineligible Rates" are discounted rates, including, but not limited to, any free night stays, Third Party Internet Rates (examples include priceline.com, hotels.com, Expedia, and Travelocity), traditional wholesale rates (examples include GOGO Worldwide Vacations, Pleasant Holidays, etc.), airline crew rates, airline employee rates, travel agency employee rates, Club at the Hyatt discount certificate stays, Hyatt employee or employee family discount rates, airline interrupted-trip vouchers or contracted rooms (a contracted room is a room that has been reserved pursuant to a written and executed agreement between a hotel and a corporation, government agency or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time).

baliktad is correct - also, the PH SYD is one of the properties where the Confirmed Diamond Suite Upgrade is not accepted anyways.

Diamond Suite Upgrades are only valid on paid room rates. As Hyatt Stay Certificates do not fluctuate in price with room rates, they are considered vouchers that are redeemed for a room (similar to an award reservation). As such, room nights reserved with Hyatt Stay Certificates are not eligible for Diamond Suite Upgrades.



To qualify for credit, the rooms must be booked as an eligible rate, as defined in the Hyatt GP T&C's (http://www.hyatt.com/hyatt/customer-service/gp-terms-conditions.jsp). Expedia and other third party rates are not eligible rates for stay/night credit, GP points, and Diamond Trial qualification.

Thanks for the reply! Would Diamond status benefits and upgrades still apply still? Or is that not permitted either...?

In terms of eligible rates, I would imagine that corporate rates with Hyatt do qualify?

Thanks for the reply! Would Diamond status benefits and upgrades still apply still? Or is that not permitted either...?

In terms of eligible rates, I would imagine that corporate rates with Hyatt do qualify?

Diamond status and benefits would apply (upgrades is possible). Corp rates with Hyatt qualify as eligible rates.