US Airways Dividend Miles (Pre-FlightFund Merger) - Posting miles...delays, or problems?

My wife has been trying to achieve silver preferred and is about 3/4 of the way there. She has taken a few trips that have not been posted with USAirways even though she has given her dividend miles number. I have sent e-mails to the service center and have gotten no response. Calling has been a problem as well, since they hours are only m-f 8a-6:30p. We try to take care of this type of stuff at night. Anyone else had this type of experience?

I find giving a full description of the problem, along with all helpful details/stuff such as record locators, etc. will get you the miles.

As a ordinary member (or maybe newly-promoted Silver), I have had 1) miles for an involuntary reroute posted, 2) miles recalculated for silver bonus due to 1), 3) miles for a new routing due to bumping (albeit as gold). Some others have posted that they haven't gotten anywhere but US has been good to me so far.