U.K. and Ireland - Virgin Trains E-Ticket error
Oct 18, 10, 4:09 pm
Can't believe I made such a stupid mistake. Today I booked a one-way Standard Advance ticket for my brother to travel from Euston to Birmingham this Wednesday. I inadvertently chose to receive an e-ticket and have only realised the name on the self-print ticket must match the name on the credit card used for the booking. Problem is the last names obviously match but not the first names. What to do? Can my brother still travel or does he risk being charged full fare?
Any initials in common that you could pass off as using middle-name-as-first, or initials for common nicknames?
He does risk being charged full fare if it's in breech of the T&Cs, but I've never used an e-ticket on that route, so can't comment on how rigorously they check.
(Unless, of course, you can lend him the card for a short while...)
Oct 18, 10, 4:44 pm
On the ticket it has his first and last name printed. On the credit card it has my full name, no initials. So only the surname matches. He will be carrying my card with him when he travels but I'm worried because the first names don't match. It says on their website;
The lead passenger name must match the payment card name.
I've done Self-Print tickets on Eurostar, Thalys and ICE but on this occasion I thought I was collecting the tickets at the station and didn't realise my error until afterwards! I'll call them up in the morning but I think I may have to buy a new ticket, which has now gone up in price.
Oct 20, 10, 5:33 am
An update. I called the call centre yesterday and told them my mistake and they said I needed to write and sign a letter to authorise my brother to carry my credit card and that it was up to the staff to let him travel.
On boarding the train (no barrier check) he approached the Train Manager and showed his ticket and my card and explained that I had booked it but the surnames were still the same. No questions asked, his ticket was stamped there and then and he was allowed to travel!
Next time I'll make sure to choose the correct method of collection.
Good result. And glad to hear of a train company being sensible with their 'revenue protection' - my general experience (with First Capital Connect) is sadly rather different.