prodrive555
Sep 3, 10, 5:17 pm
Long time lurker, first time poster.
Back in May, my wife and I both transferred points from Wyndham Rewards, to 2 separate airline programs. The transfer notice said expect up to 8 weeks to complete, if I remember correctly. The award number was noted in the confirmation.
Fast forward to September, over 3 months since, and still no sign of any of the miles.
Today I just finished my 5th correspondance with Wyndham, still no resolution.
I filled out the "Missing Points" form on the Wyndham site two separate times. Each time the form said, we will reply within 3-5 business days. Each time, there was no response whatsoever.
I e-mailed a direct link shown in a previous thread a few spots down with the details, again, no response. Each form and e-mail had every single detail of all our Wyndham and airline numbers, as well as the award number confirmation.
A few days ago I called the Wyndham members line and spoke to a rep, who said they would transfer the details to someone in account management, and they would call back in 1 day to confirm the details. 4 days later, no response.
Today I phoned again, to follow up. Same run around. "We will contact you shortly with the details" as nothing new was in the system.
What the heck do you need to do around here to get some closure on these transfer issues? I noticed from a couple other threads, certain members have also had painful experiences trying to get the points to transfer.
Maybe the new Wyndham official members could help out?
I've previously been a Diamond member with Hilton and Choice, so the potential is there to do so with Wyndham as well. But after this experience, I could hardly recommend this program to anyone else, let alone see myself giving Wyndham any more future business. :(
Why would anyone in the frequent traveller game, stay somewhere where the points take over 3+ months to show up?
Back in May, my wife and I both transferred points from Wyndham Rewards, to 2 separate airline programs. The transfer notice said expect up to 8 weeks to complete, if I remember correctly. The award number was noted in the confirmation.
Fast forward to September, over 3 months since, and still no sign of any of the miles.
Today I just finished my 5th correspondance with Wyndham, still no resolution.
I filled out the "Missing Points" form on the Wyndham site two separate times. Each time the form said, we will reply within 3-5 business days. Each time, there was no response whatsoever.
I e-mailed a direct link shown in a previous thread a few spots down with the details, again, no response. Each form and e-mail had every single detail of all our Wyndham and airline numbers, as well as the award number confirmation.
A few days ago I called the Wyndham members line and spoke to a rep, who said they would transfer the details to someone in account management, and they would call back in 1 day to confirm the details. 4 days later, no response.
Today I phoned again, to follow up. Same run around. "We will contact you shortly with the details" as nothing new was in the system.
What the heck do you need to do around here to get some closure on these transfer issues? I noticed from a couple other threads, certain members have also had painful experiences trying to get the points to transfer.
Maybe the new Wyndham official members could help out?
I've previously been a Diamond member with Hilton and Choice, so the potential is there to do so with Wyndham as well. But after this experience, I could hardly recommend this program to anyone else, let alone see myself giving Wyndham any more future business. :(
Why would anyone in the frequent traveller game, stay somewhere where the points take over 3+ months to show up?