Delta SkyMiles - Online check-in at OSL meant no BPs or luggage past AMS

I am used to getting BPs for all my flights when I check in with KLM outside the USA. However, yesterday I used the DL web to check-in and it took me to the KLM web. I could print only the flight from OSL to AMS.

This morning both the KLM ticket agent and GA in OSL could give only a BP to AMS even though they could print a full schedule that showed the other flights later in the day (AMS-DTW-OKC).

When I got to DTW, my luggage did not show up but the same was true of others including some in BE so I didn't think much about it. When I filed a claim in OKC about an hour ago, I was told my luggage was routed only to AMS by KLM and so it will be 24 hours behind me.

Maybe others have different experiences and this is a rare story but I don't plan to use online check-in outside the USA with KLM until there are success story told on FT. I am doing this all over again in Oct (IST) and Nov (GVA).

That makes little to no sense. Sounds like the contracted KL station in OSL screwed up.

That makes little to no sense. Sounds like the contracted KL station in OSL screwed up.

So you don't think the web DL's web that now transfers one to the KLM was a factor?

I also forgot to add that passport control at AMS was not happy with the missing BPs. Then I went to the KLM lounge (52) and the agent made it sounded like I was going to lose my reserved seats (AMS-DTW-OKC). Even though I am home, I checked today's itinerary and my assigned seat now says "not assigned" but I managed to keep my first choice maybe because there were empty seats in BE today including one by me.

Slightly OT: I don't know if your bags tagged only as far as AMS, but I always look at the tags to make sure the correct final destination is shown. I've learned that lesson the hard way (bags tagged to a different destination).

I had a DXB-AMS-BOS KL-DL connection in May. I OLCI'ed on KL's website at T-24. At the KL desk in DXB, I got BPs for both segments, and they checked my bags all the way through without me having to pick them up in AMS. In short, sounds like a screw up at OSL.

I am used to getting BPs for all my flights when I check in with KLM outside the USA. However, yesterday I used the DL web to check-in and it took me to the KLM web. I could print only the flight from OSL to AMS.

This morning both the KLM ticket agent and GA in OSL could give only a BP to AMS even though they could print a full schedule that showed the other flights later in the day (AMS-DTW-OKC).

When I got to DTW, my luggage did not show up but the same was true of others including some in BE so I didn't think much about it. When I filed a claim in OKC about an hour ago, I was told my luggage was routed only to AMS by KLM and so it will be 24 hours behind me.

Maybe others have different experiences and this is a rare story but I don't plan to use online check-in outside the USA with KLM until there are success story told on FT. I am doing this all over again in Oct (IST) and Nov (GVA).

Having taking OSL-AMS-US hub type tickets issued by DL (and NW), the bags get tagged all the way to the US destination but have to be picked up at the first US port of entry. It has never meant that I had to claim bags at AMS. Boarding passes are more often an issue for onward segments from AMS.

It sounds like your bag was mishandled for reasons that may/may not be unrelated to the onward from AMS boarding pass not being able to be issued at OSL.

There are many other instances where on DL-issued tickets I've checked in with KL online and flown to the US without issue.

Having taking OSL-AMS-US hub type tickets issued by DL (and NW), the bags get tagged all the way to the US destination but have to be picked up at the first US port of entry. It has never meant that I had to claim bags at AMS. Boarding passes are more often an issue for onward segments from AMS.

It sounds like your bag was mishandled for reasons that may/may not be unrelated to the onward from AMS boarding pass not being able to be issued at OSL.

There are many other instances where on DL-issued tickets I've checked in with KL online and flown to the US without issue.

I never suggested that I tried to see or was expected to deal with my luggage in AMS. It was only while filing my claim last night in OKC that DL pointed out that the original tag took the luggage only as far as AMS. I go through AMS quite a bit each year and not having hard problems with KLM did not think to check the tag while still in OSL.

I'm glad to know you have not faced this problem, but no one has told me they tried to login on DL's web then were transferred by the DL web to the KLM web and then explain what happened next.

Edited to say that when the DL web transferred me to the KLM web it looked different than when I have logged on to the KLM web to change seat assignments.

It would appear that others have not had this problem, but I don't plan to use the online check in tonight at IST (IST-AMS-DTW-OKC) because of what happened to me in OSL unless others convince me otherwise.

This happened to me last month on a BLQ-CDG-ATL flight. Air france website only printed the BLQ-CDG segment, and it took some time in BLQ to clear this out (as I didn't want to have to do it at CDG). After some 10 minutes the GA was able to print both BPs and check my luggage to ATL...

I flew OSL-AMS-LAX-SFO this summer and did not have that problem...perhaps it was because the first two were both on KL metal...I don't know.

Also, were your flights all coded on the same airline (in my case, all were DL coded, but some were KL operated). I could see the computers having issues if you had something like:
OSL(KL XXXX)AMS(DL XX)DTW(DL XX)OKC.

Just a thought.

I flew OSL-AMS-LAX-SFO this summer and did not have that problem...perhaps it was because the first two were both on KL metal...I don't know.

Also, were your flights all coded on the same airline (in my case, all were DL coded, but some were KL operated). I could see the computers having issues if you had something like:
OSL(KL XXXX)AMS(DL XX)DTW(DL XX)OKC.

Just a thought.

It was an DL I fare all the way that might have been purchased on the DL web although it does show KLM's Z code by the AMS-ARN, OSL-AMS segments.

I'm just perplexed not having had this kind of problem prior to trying to check in online when outside the USA.

It was an DL I fare all the way that might have been purchased on the DL web although it does show KLM's Z code by the AMS-ARN, OSL-AMS segments.

I'm just perplexed not having had this kind of problem prior to trying to check in online when outside the USA.

I'm guessing that it was an IT issue...Somewhere between DL and KL/AF, things weren't transferred correctly. Their systems still don't get along very well, though it's slowly getting better.

Well, I decided that since unlike OSL I do not have to go through passport control at AMS and it is not a short connection that I should check in online. Like last time, all I see on the KLM web is the first segment but what really worried me is the online ticket had me in "C" class.

This is an M fare using SWUs so I should at least be in D class and have been told more than once this was the case. So I called DL and am told it is actually Z (which is better) so do not use online check in as it could cost grief in the morning.

Since this flight is 3 1/2 hours, I do not want to have problems with the TA and am just confused about what is going on in cyberspace.