Wyndham Rewards - Welcome to the Wyndham Rewards Concierges!

As my first obviously visible action as the new Moderator of FT's Wyndham Rewards forum, I am delighted to formally introduce Wyndham Rewards and Wyndham Rewards 2 as 'official lurkers' or Concierges representing the programme. The bone fides have been checked and the Wyndham Rewards are the real deal - though anyone reading the posts made so far, will not be in any doubt as to that - in the few short weeks that they have been lurking, they have made a valuable addition to the WR board.

Welcome and thanks for joining us here on FlyerTalk.com! ^

GoldCircle
Wyndham Rewards Forum Moderator

Thank you for the warm welcome. Wyndham Rewards is very happy to be part of FlyerTalk.

In case anyone is wondering what we’re here to help with… We’re here to help respond to any general questions about program features, promotions and the like.

If you have individual account questions or questions/comments on hotel reservations, those will need to be referred to our member services team at wrcustomerservice@wyndhamrewards.com as they’re best equipped to assist with these.

So everyone is aware, there are 2 ‘lurkers’ for Wyndham Rewards (Wyndham Rewards & Wyndham Rewards 2). We won’t respond to every thread, just when it seems like help might be needed. We look forward to being a part of FlyerTalk!

Welcome WyndhamRewards and WyndhamRewards 2. Your contributions to loyalty program clarity will be greatly appreciated.

I have to say that my analyses of the past year have really placed Wyndham Rewards in my sights as a high value program.

Wyndham Rewards points-to-miles exchange rate is among the best in hotel loyalty programs. The number of hotels in the Wyndham Rewrds program is unparalleled. And Microtel guest satisfaction continues to lead its market segment.

Looking forward to your participation in FlyerTalk.

Welcome WyndhamRewards and WyndhamRewards 2. Your contributions to loyalty program clarity will be greatly appreciated.

I have to say that my analyses of the past year have really placed Wyndham Rewards in my sights as a high value program.

Wyndham Rewards points-to-miles exchange rate is among the best in hotel loyalty programs. The number of hotels in the Wyndham Rewrds program is unparalleled. And Microtel guest satisfaction continues to lead its market segment.

Looking forward to your participation in FlyerTalk.

Thanks so much - we appreciate the welcome!

Question: When did the Wyndham Rewards points earn rate for Hawthorn Suites change to 5 points per $1 from 10 points per $1?

Question: When did the Wyndham Rewards points earn rate for Hawthorn Suites change to 5 points per $1 from 10 points per $1?

Hello, it changed in December 2010...

Hello Wyndham Concierge:

Maybe you can move this forward...

Many of us made reservations at Ramada Encore, Pohang, Korea
when a very low rate was advertised about Feb 10th.

I mailed the general manager asking him to re-confirm
my res for Jun 23-29, and was ignored.

Can you find out what is happening here?

Thanks !

Hello Wyndham Concierge:

Maybe you can move this forward...

Many of us made reservations at Ramada Encore, Pohang, Korea
when a very low rate was advertised about Feb 10th.

I mailed the general manager asking him to re-confirm
my res for Jun 23-29, and was ignored.

Can you find out what is happening here?

Thanks !

Can you let me know where you saw the rate & also confirm what the rate was?

Hi Concierges,

I was wondering now that The Ramada Jerusalem,Israel has been back as a Ramada Hotel for a few couple of years is there any plan to allow us to earn Pts while on a paid stay? I know we can cash out for free nights but the last I was told was no earning potential so therefore no stays by me

Hi Concierges,

I was wondering now that The Ramada Jerusalem,Israel has been back as a Ramada Hotel for a few couple of years is there any plan to allow us to earn Pts while on a paid stay? I know we can cash out for free nights but the last I was told was no earning potential so therefore no stays by me

Hello,
At this time, it does not qualify to earn points. For a list of participating countries, you can visit https://www.wyndhamrewards.com/trec/consumer/earnCountries.action?variant=.
Hope that helps.

Hello,
At this time, it does not qualify to earn points. For a list of participating countries, you can visit https://www.wyndhamrewards.com/trec/consumer/earnCountries.action?variant=.
Hope that helps.

how about Airline Miles? Guess it will be a long time before Im staying there again, used to spend close to 60 nights a year when it was a Renaissance but not going to spend the type of $$ they are asking for and walk away w/o anything for doing so

how about Airline Miles? Guess it will be a long time before Im staying there again, used to spend close to 60 nights a year when it was a Renaissance but not going to spend the type of $$ they are asking for and walk away w/o anything for doing so

Hello, at this time, that particular property doesn't participate to earn points or miles.

Hello, at this time, that particular property doesn't participate to earn points or miles.

1 last question (I hope) is the non earning something the Hotel requested or the WR insituted? since I was able to cash out for 2 nights there almost a yr ago Im surprised that I cant earn while staying

1 last question (I hope) is the non earning something the Hotel requested or the WR insituted? since I was able to cash out for 2 nights there almost a yr ago Im surprised that I cant earn while staying

Hello,
You are correct - you can redeem for a free night at this property, but unfortunately they currently do not qualify to earn points. We have over 6,500 locations where you can earn & about 7,000 where you can redeem.

Hello,
You are correct - you can redeem for a free night at this property, but unfortunately they currently do not qualify to earn points. We have over 6,500 locations where you can earn & about 7,000 where you can redeem.

Thanks you could have 100,000 locations where a person can earn pts but if have none where they have to be what good is it, and since there are less expensive options in Jerusalem no sense for me to spend that kind of $$ and walk away w/o 0 to show for it, there are also other Hotels where I can earn pts that is alittle more expensive but when you take the pts that will be earned into account it will come out less then The Ramada, now if they teh only Hotel in town then Id be stuck

I'm currently planning a trip to Bogota in August and saw a press release announcing that Tryp by Wyndham was planning to open a hotel there. I can't find any information on this planned property on the website or on the Sol Melia website. Can one of the lurkers tell me if the property will be open in August and if so, when it will be accepting reservations? Thanks!

I'm currently planning a trip to Bogota in August and saw a press release announcing that Tryp by Wyndham was planning to open a hotel there. I can't find any information on this planned property on the website or on the Sol Melia website. Can one of the lurkers tell me if the property will be open in August and if so, when it will be accepting reservations? Thanks!

Hello,
Is this the release you saw? http://www.wyndhamworldwide.com/media_center/pr/show_release.cfm?id=899
There is a mention about the Tryp in Bogota. I'm finding out if there are additional details we can share at this time. Please note, currently you cannot earn Wyndham Rewards points at Tryp Hotels.

Yes, that is the press release I saw. It is a bummer that I can't earn reward points but I'm going to be there during World Cup qualifiers and I'm having some trouble finding a room at a reasonable rate. It would be great if it opened before the end of August!

Yes, that is the press release I saw. It is a bummer that I can't earn reward points but I'm going to be there during World Cup qualifiers and I'm having some trouble finding a room at a reasonable rate. It would be great if it opened before the end of August!

Hi,
Based on the information I have been given, it looks like the Tryp Hotel is not scheduled to open until after August. Enjoy the World Cup - have fun!

Hello,
At this time, it does not qualify to earn points. For a list of participating countries, you can visit https://www.wyndhamrewards.com/trec/consumer/earnCountries.action?variant=.
Hope that helps.

Do you mean none of the hotels in Asia except China qualify to earn points or miles?? I am new to the program.

Do you mean none of the hotels in Asia except China qualify to earn points or miles?? I am new to the program.

Hello,
I was only talking about the hotel in Bogota, Columbia per the question that was asked. Hotels in China do participate. You can find a list of all of the countries that participate by visiting https://www.wyndhamrewards.com/trec/consumer/earnCountries.action
I hope that helps clarify.

Hello,
I was only talking about the hotel in Bogota, Columbia per the question that was asked. Hotels in China do participate. You can find a list of all of the countries that participate by visiting https://www.wyndhamrewards.com/trec/consumer/earnCountries.action
I hope that helps clarify.

Thank you for your reply. Do hotels in Thailand and Japan qualify for earning points or miles?

Thank you for your reply. Do hotels in Thailand and Japan qualify for earning points or miles?

Hello, hotels in Japan & Thailand do not qualify - if you check out the link I provided above, that should help you out. Thanks!

Hello. Just wondering if there is another promotion planned now that 4x Points or Miles has expired?

Thanks!

Hello. Just wondering if there is another promotion planned now that 4x Points or Miles has expired?

Thanks!

Hello,
There are a couple of promotions scheduled for the summer, however, they are different from the 4x promotion. I can't share details just yet, but they'll be coming out in the next couple of weeks...

First of all thanks to Wyndham Rewards and Wyndham Rewards2 for being here - one/two of the most helpful company reps on FT!

About the Wyndham properties in China - of all the Super 8s and Ramadas I've stayed in Shanghai, Guangzhou and a couple of smaller cities, NONE of the check-in staff knew anything about Wyndham REWARDS (they knew about Wyndham the group/brand, but not the loyalty program).

I booked ALL my Wyndham stays in China on wyndhamrewards.com US site and input my airline and Wyndham account numbers and I provided them again at check-in. NONE of the stay got the credit automatically. I had to chase them through the helpful Wyndham Rewards agents via email/online form.

Also Super 8 in China have its own program, you pay 50 Yuan or so (US$9) to be a member and you get discounted/cheapest rates, which do not show on Wyndhamrewards.com and do not earn points/miles.

Some Super 8s don't take non-Chinese credit cards either, so have cash at hand. In fact many Chinese retail outlets/restaurants/businesses do not take foreign-issued credit cards.

So for people who wish to earn points in China - efforts are needed! I hope Wyndham can better train the Chinese staff about the group and the program.

Lastly how come Wyndham doesn't have elite tiers like other programs?

zilliontw
Hello,
I was only talking about the hotel in Bogota, Columbia per the question that was asked. Hotels in China do participate. You can find a list of all of the countries that participate by visiting https://www.wyndhamrewards.com/trec/consumer/earnCountries.action
I hope that helps clarify.

Hello - I see that we now have a double points or miles promo which is good news. Another thread recently posted here cites a "stay two get one free night promo" that I find very appealing. It appears that this may be a targeted promotion and not available to everyone. Can you comment?

Thanks

Hello - I see that we now have a double points or miles promo which is good news. Another thread recently posted here cites a "stay two get one free night promo" that I find very appealing. It appears that this may be a targeted promotion and not available to everyone. Can you comment?

Thanks

Hello,
You are correct - this promotion is not available to everyone.

I am new to the program and have my account set for partner miles instead of points. I had my first stay two weeks ago, verified with the desk clerk that my account# was linked to the stay, but still nothing in My Account at all? Is that normal - if so, it's about the slowest I've ever seen a program take! (I'm talking about showing up at all, not the time it takes to transfer the actual miles to my partner account.)

I am new to the program and have my account set for partner miles instead of points. I had my first stay two weeks ago, verified with the desk clerk that my account# was linked to the stay, but still nothing in My Account at all? Is that normal - if so, it's about the slowest I've ever seen a program take! (I'm talking about showing up at all, not the time it takes to transfer the actual miles to my partner account.)

Hello,
We typically say to allow 4-6 weeks for points or miles to be posted. If you don't see them posted by then, please contact Member Services at 1.866.996.7937.

I just realized yesterday that European members have a reduced earn rate for most of the Wyndham Rewards hotel brands.

All brands for European members earn points at rate of 5 points/US$1 as of December 2010, except Wyndham and Hawthorn earn 10 points/US$1.

UK Wyndham Rewards earn link (https://www.wyndhamrewards.com/trec/consumer/earnHotels.action?variant=uk).

US/Canada members earn 10 points/US$1 at all hotel brands, except Hawthorn Suites is 5 points/US$1.

US Wyndham Rewards earn link (https://www.wyndhamrewards.com/trec/consumer/earnHotels.action?variant=).

That is an odd system, particularly with Hawthorn Suites where Wyndham Rewards lowered the earning rate from 10 points to 5 points in December 2010 for US/Canada members, yet European members still earn 10 points/$1 at Hawthorn Suites while most brands have reduced earn rate since Dec 2010.

I am wondering about the Stay more, save more promo. It says stay 3 nights or more and get 25% off. When I try to price out Aug 22-25 for Flagstaff, az
(2520 Lucky Lane) It still is giving me $49. It doesn't matter if I even choose this promo, $49 still comes up. Is this hotel not participating or?
Thanks!

This is a brand specific promotion and the rooms at the discount are limited and subject to availability at participating properties.

I do see this property participates in the promotion, but it is not available for the dates listed.

I am wondering about the Stay more, save more promo. It says stay 3 nights or more and get 25% off. When I try to price out Aug 22-25 for Flagstaff, az
(2520 Lucky Lane) It still is giving me $49. It doesn't matter if I even choose this promo, $49 still comes up. Is this hotel not participating or?
Thanks!

if i become a wyndham member now can i get retrospective credit?
i have had lots of stays recently

sorry again but it says 10points per $ for qualifying stays-where can i find thh rules on qualifying stays?

sorry again but it says 10points per $ for qualifying stays-where can i find thh rules on qualifying stays?

Hello,

This is rather long, but just so you have the rules right here...you can also access them at www.wyndhamrewards.com - you'll see a link for T&C in the footer (at the bottom of each page).
A Qualified Stay means any number of consecutive nights (regardless of check-ins and check-outs) that a Member stays at the same Participating Hotel or Participating WH&R Property at a Qualifying Rate and which meets the other conditions included in Section II (B) below. Qualifying Rates include all rates except for the following: employee/family, travel agent, group, wholesale, package transportation/crew and other special contract rates, or free night stays. Most rates available through tour operators and travel websites (excluding Wyndham Rewards.com and the Participating Hotel Chain websites) such as Priceline, Hotwire, Expedia, Travelocity, and Orbitz are wholesale rates and therefore do not qualify to earn Wyndham Rewards points, airline miles or rail points. Qualifying Rates for Participating Wyndham Hotels and Resorts, Wingate by Wyndham, and Hawthorn Suites by Wyndham Properties include all rates except for the following: employee/family, travel agent, wholesale, package transportation/crew and other special contract rates, or free night stays. Most rates available through tour operators and travel websites (excluding Wyndham Rewards.com and the Participating Hotel Chain websites) such as Priceline, Hotwire, Expedia, Travelocity, and Orbitz are wholesale rates and therefore do not qualify to earn Wyndham Rewards points, airline miles or rail points. Non-qualifying rates which are specific to Participating WH&R Properties include Wyndham Vacations inventory booked through Expedia which includes another travel component such as airfare or car rental.

I just realized recently (in the Rate Wyndham Rewards thread) that Wyndham Rewards points expire (no matter how recent your last activity was) after 4 years from being earned.

But I cannot find anything on the website that allows me to tell if that's coming up! (I can only see points activity back 18 months, which doesn't help to figure out if any poitns are close to 4 years old.)

By contrast, on the Choice Website (where points expire at the end of the year two years after you earn them), you can open up a statement that shows which points are expiring when.

I find it unreasonable for Wyndham Rewards to have points expire (with no way to avoid that) without anyone being able to tell when that will happen (with how many points).

In my case, I know I'm nowhere near 4 years, because until last year, I was transferring my points to airlines as soon as I got to 8000+. But now I've found that there are places in the world where only Wyndham Rewards hotels (and no other chains) exist that I might want to go in future years, and so I'm (slowly) saving up points. I'd hate to see my points vanish at some time in the future just becuse I wasn't aware of when 4 years was.

So I'm not asking when my current points expire, I'm asking whether Wyndham Rewards has any plan to make it possible for people to look up when their points will start expiring (or else a plan to change the expiration policy). Thanks.

I just realized recently (in the Rate Wyndham Rewards thread) that Wyndham Rewards points expire (no matter how recent your last activity was) after 4 years from being earned.

But I cannot find anything on the website that allows me to tell if that's coming up! (I can only see points activity back 18 months, which doesn't help to figure out if any poitns are close to 4 years old.)

By contrast, on the Choice Website (where points expire at the end of the year two years after you earn them), you can open up a statement that shows which points are expiring when.

I find it unreasonable for Wyndham Rewards to have points expire (with no way to avoid that) without anyone being able to tell when that will happen (with how many points).

In my case, I know I'm nowhere near 4 years, because until last year, I was transferring my points to airlines as soon as I got to 8000+. But now I've found that there are places in the world where only Wyndham Rewards hotels (and no other chains) exist that I might want to go in future years, and so I'm (slowly) saving up points. I'd hate to see my points vanish at some time in the future just becuse I wasn't aware of when 4 years was.

So I'm not asking when my current points expire, I'm asking whether Wyndham Rewards has any plan to make it possible for people to look up when their points will start expiring (or else a plan to change the expiration policy). Thanks.

Hello, We appreciate your feedback & are taking this into consideration. Thank you!

Dear Wyndham reward concierges,

I have a question about the point transfer program. Can I transfer my point to my husband united mileage account? Thanks!

Have a nice day!

Hello,

We cannot transfer the points to miles, but we can redeem your Wyndham Rewards points for United miles.

Redemptions start at 8,000 WR points = 3,200 United miles.

Thanks!

Dear Wyndham reward concierges,

I have a question about the point transfer program. Can I transfer my point to my husband united mileage account? Thanks!

Have a nice day!

Dear Wyndham Reward concierges,

Do you remember sending me the following PM on September 7th, 2012 ?!?

"Thank you for your patience, Mr. Xxxxxxxxxx.

I have requested that 3,795 miles be posted to your account due to the issue of your multi room stays being posted as if each room were a separate stay.

Thanks again for your patience.

Wyndham Rewards 2
Company Representative"

It has now been over 4 months since you sent me that PM and you still have not followed through on these miles. I have sent you countless PM's and you either never respond or simply say we are researching this, again and again.

You asked me to be patient, but exactly what do you consider a reasonable amount of time to be able to get this done? Surely 4+ months should be enough time to do what you need to do on your end to get this accomplished.

Below are the Terms and Conditions of the Summer 4X promo where it clearly states that the 4X points/miles would be paid for 4 stays, up to 3 rooms per stay.

Terms and Conditions

To qualify for the “Book Direct Quadruple Points or Miles” promotion and earn quadruple Wyndham Rewards® points, airline miles or rail points, the member must (i) register at wyndhamrewards.com/sweet or 1-866-996-7937, (ii) book a stay on wyndhamrewards.com, daysinn.com, ramada.com, wyndham.com, wingatehotels.com, hawthorn.com, super8.com, baymontinns.com, microtelinn.com, hojo.com, travelodge.com, knightsinn.com, dreamintl.com, nighthotelny.com, tryphotels.com or wyndhamhotelgroup.com, at a qualifying rate between July 17, 2012 and September 13, 2012 and complete their hotel stays by September 20, 2012 (“Promotion Period”), and (iii) provide a valid email address. Members will receive quadruple Wyndham Rewards points, airline miles or rail points starting with their second stay within the Promotion Period for up to four (4) separate qualified stays (for the second, third, fourth, and fifth qualified stays) with a maximum of 3 rooms per stay. Points, airline miles or rail points will be awarded based on earning preference selected in entrant’s member profile at time of second, third, fourth and fifth qualified stays. Member stays with check-out dates after September 20, 2012 will not be counted towards the promotion. Rates offered by most on-line travel agencies and certain other rates do not qualify. One stay includes all consecutive nights at the same hotel regardless of check-ins or check-outs. Members should allow six to eight weeks after completion of registration and stay(s) for the bonus points, airline miles or rail points to be credited to their account.

Does Wyndham make it a habit of ignoring their own Terms and Conditions of their own promos?

Do the Wyndham Concierges make it a habit of telling customers one thing, and then never following through?

Thank you for letting us know you still have not received your miles.

We have sent the information for the miles to be posted to your account numerous times so I am not sure why your still have not received them.

Can you please private message me your Wyndham Rewards number again so we can look into this?

I am very sorry for the inconvenience.


Dear Wyndham Reward concierges,

Do you remember sending me the following PM on September 7th, 2012 ?!?

"Thank you for your patience, Mr. Xxxxxxxxxx.

I have requested that 3,795 miles be posted to your account due to the issue of your multi room stays being posted as if each room were a separate stay.

Thanks again for your patience.

Wyndham Rewards 2
Company Representative"

It has now been over 4 months since you sent me that PM and you still have not followed through on these miles. I have sent you countless PM's and you either never respond or simply say we are researching this, again and again.

You asked me to be patient, but exactly what do you consider a reasonable amount of time to be able to get this done? Surely 4+ months should be enough time to do what you need to do on your end to get this accomplished.

Below are the Terms and Conditions of the Summer 4X promo where it clearly states that the 4X points/miles would be paid for 4 stays, up to 3 rooms per stay.

Terms and Conditions

To qualify for the “Book Direct Quadruple Points or Miles” promotion and earn quadruple Wyndham Rewards® points, airline miles or rail points, the member must (i) register at wyndhamrewards.com/sweet or 1-866-996-7937, (ii) book a stay on wyndhamrewards.com, daysinn.com, ramada.com, wyndham.com, wingatehotels.com, hawthorn.com, super8.com, baymontinns.com, microtelinn.com, hojo.com, travelodge.com, knightsinn.com, dreamintl.com, nighthotelny.com, tryphotels.com or wyndhamhotelgroup.com, at a qualifying rate between July 17, 2012 and September 13, 2012 and complete their hotel stays by September 20, 2012 (“Promotion Period”), and (iii) provide a valid email address. Members will receive quadruple Wyndham Rewards points, airline miles or rail points starting with their second stay within the Promotion Period for up to four (4) separate qualified stays (for the second, third, fourth, and fifth qualified stays) with a maximum of 3 rooms per stay. Points, airline miles or rail points will be awarded based on earning preference selected in entrant’s member profile at time of second, third, fourth and fifth qualified stays. Member stays with check-out dates after September 20, 2012 will not be counted towards the promotion. Rates offered by most on-line travel agencies and certain other rates do not qualify. One stay includes all consecutive nights at the same hotel regardless of check-ins or check-outs. Members should allow six to eight weeks after completion of registration and stay(s) for the bonus points, airline miles or rail points to be credited to their account.

Does Wyndham make it a habit of ignoring their own Terms and Conditions of their own promos?

Do the Wyndham Concierges make it a habit of telling customers one thing, and then never following through?

PM Sent

I just want to thank Ramada Customer Support for fixing up the recent charges from Ramada Mexico City on my cc.

Hi,

I just recently signed up for the Wyndham program due to my company having a relationship there and some of the locations being more convenient. For the last several years, I have been a ~150 nights/yr traveler (all on SPG and Hilton). I was wondering if there were any challenges available on Wyndham?

I'm not sure what you mean by challenges, could you please clarify?


Hi,

I just recently signed up for the Wyndham program due to my company having a relationship there and some of the locations being more convenient. For the last several years, I have been a ~150 nights/yr traveler (all on SPG and Hilton). I was wondering if there were any challenges available on Wyndham?

Dear Wyndham Concierge lurkers "WyndhamRewards" and "WyndhamRewards 2":

I can't be anymore displeased with Wyndham Rewards Customer Service, or lack thereof. There's no excuse having spent the last 12-days in attempt to resolve account issues, with calls extending over an hour required to explain the issues again and again. So what are account notes for? And still I'm told to wait for the system to update. Until when!

There are another 2-free nights earned waiting to be used while in a stay. The property is more than happy to apply them, but needs Wyndham Rewards to send them the info. Instead I have to continue to pay out of pocket. What's the purpose of earning rewards if they can't be used at the members request?

Over and above, this has been in complete disrespect of my time (over 8-hours in phone calls), interfering with my personal and business time, causing me to stay to extend longer than intended, and at my expense in more ways than one.

Wyndham Rewards reps and supervisors have plenty of time on the clock to spend on the call and are being paid. I can't recoup the time or moneys lost. Yet, Wyndham Rewards response continues in so words as, "Oh well". Definitely not the same as mine when I see the hotel bill(s)!

Signed, Patience Gone

Update: Had to call WR again today at their request, that "I" confirm with the hotel desk they have already transmitted the info, rather than checking with their people a supervisor who spoke to the hotel directly days ago and/or reading the account notes. At the beginning of the call I expressly told the WR CS Rep I can NOT stay on the phone, was calling ONLY for the account to be noted with the info presented. Instead the WR CS Rep keeps me online for 20-mins in argument, thence stating I need to speak with a supervisor. Passing 30-mins, I just hung up. As before, the same disrespect for my time and the same like "Oh,well" attitude. ~Now LIVID with WR!

...It only gets worse with now over 12-hrs in phone calls, WR REFUSES to provide resolution, and their rude unprofessional representation has been taken to the limit, being repeatedly HUNG UP ON. Looks like they attentded the same customer service classes as a certain cellular provider, ______!

Anyone have the number for WYNDHAM WORLDWIDE CORPORATE ESCALATIONS? Post or PM me -will be greatly appreciated!

*Minor validation via Wyndham Rewards BBB rating: http://bit.ly/ZBGDeN (but doesn't make this any better and/or resolve the issues...)

I am very sorry. Please private message me your member number so I can assist you with this.



Dear Wyndham Concierge lurkers "WyndhamRewards" and "WyndhamRewards 2":

I can't be anymore displeased with Wyndham Rewards Customer Service, or lack thereof. There's no excuse having spent the last 12-days in attempt to resolve account issues, with calls extending over an hour required to explain the issues again and again. So what are account notes for? And still I'm told to wait for the system to update. Until when!

There are another 2-free nights earned waiting to be used while in a stay. The property is more than happy to apply them, but needs Wyndham Rewards to send them the info. Instead I have to continue to pay out of pocket. What's the purpose of earning rewards if they can't be used at the members request?

Over and above, this has been in complete disrespect of my time (over 8-hours in phone calls), interfering with my personal and business time, causing me to stay to extend longer than intended, and at my expense in more ways than one.

Wyndham Rewards reps and supervisors have plenty of time on the clock to spend on the call and are being paid. I can't recoup the time or moneys lost. Yet, Wyndham Rewards response continues in so words as, "Oh well". Definitely not the same as mine when I see the hotel bill(s)!

Signed, Patience Gone

Update: Had to call WR again today at their request, that "I" confirm with the hotel desk they have already transmitted the info, rather than checking with their people a supervisor who spoke to the hotel directly days ago and/or reading the account notes. At the beginning of the call I expressly told the WR CS Rep I can NOT stay on the phone, was calling ONLY for the account to be noted with the info presented. Instead the WR CS Rep keeps me online for 20-mins in argument, thence stating I need to speak with a supervisor. Passing 30-mins, I just hung up. As before, the same disrespect for my time and the same like "Oh,well" attitude. ~Now LIVID with WR!

...It only gets worse with now over 12-hrs in phone calls, WR REFUSES to provide resolution, and their rude unprofessional representation has been taken to the limit, being repeatedly HUNG UP ON. Looks like they attentded the same customer service classes as a certain cellular provider, ______!

Anyone have the number for WYNDHAM WORLDWIDE CORPORATE ESCALATIONS? Post or PM me -will be greatly appreciated!

*Minor validation via Wyndham Rewards BBB rating: http://bit.ly/ZBGDeN (but doesn't make this any better and/or resolve the issues...)

PM sent. Immediate attention required, today 3/18/2013.

*Getting late! NO further response received. Reiterate, this MUST be addressed and fully resolved TODAY, Monday 3/18/2013!

I made an award reservation before the category changes when the points required were 10K. My confirmation states 10K points. However, my account history reflects that 14K points deducted!! The hotel changed categories so now 14K points is required. However, I booked BEFORE the increase. When calling, I was told incorrectly that the hotel was always 14K points even before the increase.

I contacted customer service by phone and told to email with the confirmation which I did 2 weeks ago and still no action to resolve. What is wrong that they will not readily honor the confirmation which they sent me and which I have provided back to them??? What if my stay was within the 2 weeks that had just passed???

I'm very sorry that you have not heard back from us. Can you please email me the stay details and your account number? WRCustomerService@WyndhamRewards.com.


I made an award reservation before the category changes when the points required were 10K. My confirmation states 10K points. However, my account history reflects that 14K points deducted!! The hotel changed categories so now 14K points is required. However, I booked BEFORE the increase. When calling, I was told incorrectly that the hotel was always 14K points even before the increase.

I contacted customer service by phone and told to email with the confirmation which I did 2 weeks ago and still no action to resolve. What is wrong that they will not readily honor the confirmation which they sent me and which I have provided back to them??? What if my stay was within the 2 weeks that had just passed???

I'm not sure what you mean by challenges, could you please clarify?

What the OP was refering to was the practice by many programs to offer a short term way to higher program status based on existing elite status in another program, such as SPG or Hilton in the OP's case. I would be interested if this option exists as well. Usually this means achieving an elite status by staying about 25% of the annual requirement within a short period of time such as 60-90 days.

We have recently established a Gold status. After staying 20 qualifying nights in a calendar year, you’ll achieve Gold Status and automatically be rewarded with Gold Status Points that can solely be redeemed for a free night.
The amount of Gold Status Points you have depends on the average amount you spent over the course of your 20 qualified nights.
We do not offer a short term way to become a Gold member if you have a elite status with another program.
Hope this helps.





What the OP was refering to was the practice by many programs to offer a short term way to higher program status based on existing elite status in another program, such as SPG or Hilton in the OP's case. I would be interested if this option exists as well. Usually this means achieving an elite status by staying about 25% of the annual requirement within a short period of time such as 60-90 days.