Wyndham Rewards - Wyndham Rewards vs. Wyndham ByRequest

I have a Wyndham Reward account, but when I use the account to sign in to Whynham website, it didn't take it. I then called Wyndham, and was told Wyndham website is for Wyndham ByRequest members. I should sign in through WyndhamReward.com, not Wyndham.com.
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?:confused:

I'm no expert on the programmes, but think of it this way - WR is a no-tiers points accumulation programme; when staying at Wyndham Hotels (and not Super 8, Day Inns or anywhere else in the extended group) this particular property brand recognises return visitors with a few useful perks. You still get your WR points though.

I agree - it does seem really odd to have a differentiation, especially as the differences don't appear to be enormous.

Mind you, Interconti have their Ambassadors as well as Priority Club, so the model must work in some circumstances.

I expect Wyndham Rewards may be able to illuminate...

I have a Wyndham Reward account, but when I use the account to sign in to Whynham website, it didn't take it. I then called Wyndham, and was told Wyndham website is for Wyndham ByRequest members. I should sign in through WyndhamReward.com, not Wyndham.com.
What?
I am totally confused. what is the difference between the two, and why is Wyndham doing this? just to confuse people?:confused:

Thank you for your feedback about our website. At this time, we do have two logins for our websites. The first login is the www.Wyndham.com website. This is to update your Wyndham ByRequest account, which is a soft benefits program for stays at our Wyndham properties. The www.WyndhamRewards.com website is to access to all earnings, account information and redemption options for the Wyndham Rewards program. I apologize for the confusion about the websites. If you need any assistance with the logins or website please contact us at 1-866-996-7937, we would be happy to help.

Question:
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?

In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?

If your ByRequest account number is on your reservation and it is a qualifying stay, you will earn miles on our Wyndham Rewards account.

Question:
Does one earn Wyndham rewards points for staying at Wyndham properites even though the booking was made using the ByRequest account?

In your website's FAQ, there is no mention of how the two accounts are linked.
If I stayed in a Wyndham property with my ByRequest membership, how do I make sure I get 500 miles credited to my FF program through my Wyndham rewards membership?

Almost a year since the last post on this chain and this is still a very confusing system.

I can't understand how any marketing/loyalty department would think the two-number, two-login system is a valid model.

As a customer, I have frankly given up on this program.

Hello, sorry for the confusion.

ByRequest is the program where when you stay at a Wyndham hotel and Resort you can get extras like free local calls, welcome snacks and upgrades, depending on how many times you've stayed.

With Wyndham Rewards you earn points on qualifying stays at any of our hotel brands that you can use towards free nights stays.

Hope this helps.



Almost a year since the last post on this chain and this is still a very confusing system.

I can't understand how any marketing/loyalty department would think the two-number, two-login system is a valid model.

As a customer, I have frankly given up on this program.

My rewards current points says "Not Available" is something down with the system?

Which website are you on; WyndhamRewards.com or Wyndham.com? I can research the issue.

Thanks!

My rewards current points says "Not Available" is something down with the system?

My rewards current points says "Not Available" is something down with the system?

My account has been saying n/a for about a month.

Hello, what website are you on. wyndham.com is the site for By Request so it doesn't show the point balance. wyndhamrewards.com is the site that will show you your point balance.




My account has been saying n/a for about a month.

Hello, what website are you on. wyndham.com is the site for By Request so it doesn't show the point balance. wyndhamrewards.com is the site that will show you your point balance.

I am on the Wyndham by request site. This is the site that used to always have my information on it (and is the website awardwallet tries to use as well), but now it just says:

Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available

I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.

I apologize for the confusion. If you log into WyndhamRewards.com it will show you your earning preference and point balance from there.

I will pass on your feedback about not having 2 accounts and 2 websites.

Thank you.


I am on the Wyndham by request site. This is the site that used to always have my information on it (and is the website awardwallet tries to use as well), but now it just says:

Welcome, Cohall
ByRequest #: XXXXXXXX8
Benefit Level: Welcome
Earning Preference: Not Available
Current Points: Not Available

I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.

................

I'm not sure if you have the ear of the marketing folks, but this whole dual system with 2 different numbers and websites serving two different purposes is incredibly confusing. I mean, it's the rewards program for Wyndham, why would I not assume that I can get my info by logging into the Wyndham website? It makes no sense to the average consumer...it should be seamless.

another member here that doesn't bother with this very confusing system....

I was reading the other day that this is phasing out to one system over the summer. It's the important update on the Wyndham.com site. For now, award wallet needs to have both. I was dumb enough to not go back to check if there was a place for both accounts but managed to figure it out. Unfortunately not before I thought my points were hacked. They had been showing in my wallet under rewards and one day they just weren't. All good now.

hi

I have registered online and received 2 x membership numbers (which confuses me)

I now cannot seem to log in to either account (and the reset password option has not helped either)

Am i doing something wrong or is there a website problem ?

Please can the company rep advise ?

thanks

Hello, can you PM me your 2 membership numbers and I can look into this for you.




hi

I have registered online and received 2 x membership numbers (which confuses me)

I now cannot seem to log in to either account (and the reset password option has not helped either)

Am i doing something wrong or is there a website problem ?

Please can the company rep advise ?

thanks

WOW. Stupidest system EVER. I'm gonna have a frickin stroke just trying to make a reservation...

This explains a lot. I could not understand why I kept getting emails from Wyndham - but when I clicked through on the emails and tried to log in - it kept telling me that I was not registered. So I entered my email address to get my login info - and it kept telling me they had no such email address on record. I knew dang good and well my email address was "on record" because I was clicking through on the links in the emails they had sent me. But when I tried to register with the email, it told me I was already registered. Confusing as heck!

It is totally crazy to get emails from a company that provides links to a program that tells you that neither you are your email is in their system.

Based on info here, even though I have been a member of Wyndham Rewards for a while now, I just joined Wyndham by Request to get the welcome gift and free wi-fi at a nice hotel in San Francisco. I got a new membership card emailed to me, and the email contained very brief info on perks.

Now I am trying to find more info about By Request, and can't get any links to work, even the links on the email I just received, nor any info at all on the Wyndham site about this program, can't even find how to log on!! The email I received upon sign up (Aug. 18, 2012) mentioned that the program would be combined with Wyndham rewards in Nov 2012, but until then ????

I made a second reservation and just want to be sure my # is on it.

I would be happy to assist you with logging into your By Request account. Can you please private message me your By Request account number?


Based on info here, even though I have been a member of Wyndham Rewards for a while now, I just joined Wyndham by Request to get the welcome gift and free wi-fi at a nice hotel in San Francisco. I got a new membership card emailed to me, and the email contained very brief info on perks.

Now I am trying to find more info about By Request, and can't get any links to work, even the links on the email I just received, nor any info at all on the Wyndham site about this program, can't even find how to log on!! The email I received upon sign up (Aug. 18, 2012) mentioned that the program would be combined with Wyndham rewards in Nov 2012, but until then ????

I made a second reservation and just want to be sure my # is on it.

Based on info here, even though I have been a member of Wyndham Rewards for a while now, I just joined Wyndham by Request to get the welcome gift and free wi-fi at a nice hotel in San Francisco. I got a new membership card emailed to me, and the email contained very brief info on perks.

Now I am trying to find more info about By Request, and can't get any links to work, even the links on the email I just received, nor any info at all on the Wyndham site about this program, can't even find how to log on!! The email I received upon sign up (Aug. 18, 2012) mentioned that the program would be combined with Wyndham rewards in Nov 2012, but until then ????

I made a second reservation and just want to be sure my # is on it.
Is the merging now completed since it is the end of November 2012, or are there still two separate programs?

Hello,

They have merged to one program.

Thanks!

Is the merging now completed since it is the end of November 2012, or are there still two separate programs?

Hello,

They have merged to one program.

Thanks!
OK, thanks. Based on this, is there something separate to do to get the ByRequest benefits if I'm already a WR member?

All you need to do is give them your Wyndham Rewards number.




OK, thanks. Based on this, is there something separate to do to get the ByRequest benefits if I'm already a WR member?

All you need to do is give them your Wyndham Rewards number.
To clarify, is "them" the particular property or is it a separate group I need to contact to provide my number?
Thank you.

You would need to give your Wyndham Rewards number to the hotel.


To clarify, is "them" the particular property or is it a separate group I need to contact to provide my number?
Thank you.

You would need to give your Wyndham Rewards number to the hotel.

OK, I'll wade into this....I have not tried to access the WBR website for a while...just tried to and could not get in using my WBR username and pass....however it did let me in using my WR user and pass....so that's good, one user and pass instead of 2..bravo.

Now the question is, where on the site do I change my preferences that used to be available on the WBR site? I see nowhere on the new site to do this.

If you could lead me in the right direction that would be great.

many thanks in advance, Max

Hi Max, as of November, when the 2 programs where combined, there are no longer preferences to change. When you stay at a Wyndham Hotel and Resort you will receive the following:

- Free high speed Internet access
- Complimentary welcome snack and drink
- Wyndham Rewards points or airline miles earned at more than 6,500 locations.

Hope this helps


OK, I'll wade into this....I have not tried to access the WBR website for a while...just tried to and could not get in using my WBR username and pass....however it did let me in using my WR user and pass....so that's good, one user and pass instead of 2..bravo.

Now the question is, where on the site do I change my preferences that used to be available on the WBR site? I see nowhere on the new site to do this.

If you could lead me in the right direction that would be great.

many thanks in advance, Max

Hi Max, as of November, when the 2 programs where combined, there are no longer preferences to change. When you stay at a Wyndham Hotel and Resort you will receive the following:

- Free high speed Internet access

Hope this helps

Hi Wyndham Rewards, I just booked 2 weeks at Parc 55 Wyndham in San Francisco and signed up for Wyndham Rewards (it seems that ByRequest no longer exists). Will I get free high speed internet?

Hello,

Park 55 offers free internet to Wyndham Rewards members.

Thank you!

Hi Wyndham Rewards, I just booked 2 weeks at Parc 55 Wyndham in San Francisco and signed up for Wyndham Rewards (it seems that ByRequest no longer exists). Will I get free high speed internet?

Okay, I know the merger went through about 6 months ago, but I was a Wyndham By Request member (can't find my info on it though) and last night made a reservation and they couldn't find any WR info for me so I started a new account.

Was there something I should have done to find the WBR info? Does it even matter? Was there anything stored in the WBR info besides that I liked a small snack in the room?

There would not be any information on your By Request account that you would need for your Wyndham Rewards account, however you may have had a Wyndham Rewards account attached to it. Please private message me your name, phone number and address so I can make sure you don't have two accounts.

Okay, I know the merger went through about 6 months ago, but I was a Wyndham By Request member (can't find my info on it though) and last night made a reservation and they couldn't find any WR info for me so I started a new account.

Was there something I should have done to find the WBR info? Does it even matter? Was there anything stored in the WBR info besides that I liked a small snack in the room?