Sixt - Sixt - Any Questions?

Hi,

I'm Gary Coughlan, I am the Customer Service Manager for Sixt in the U.K.

If anybody has any questions I will do my best to provide an answer.

Hi Gary,

as a frequent SIXT-renter I regular look up this forum.

I just wanted to explain my respect to you and are positivly surprised that someone from SIXT really takes these issues in this forum serious and tries to help on problems or replies directly on customer questions.

GREAT CUSTOMER SERVICE, which is not seen to often ^^^

Hi Gary,

as a frequent SIXT-renter I regular look up this forum.

I just wanted to explain my respect to you and are positivly surprised that someone from SIXT really takes these issues in this forum serious and tries to help on problems or replies directly on customer questions.

GREAT CUSTOMER SERVICE, which is not seen to often ^^^

+ 1 ^
I absolutely second that one. Thanks Gary!
But wasn't this one supposed to be for Questions..?;)

We've been discussing a few issues with the pricing system and the changes we had to witness in some of the threads here. And with the end of April, it's been looking like a more stable concept.
However, when one tries to quote a weekend rental in Germany with either a Diamond or Platinum Card, it seems there's currently no rebate/discount in place. All prices found so far would give me an advantage of only 5%.
To be more precise, I'm not talking about absolute figuers in here, (which can be dependant on the local station's utilisation and car availability).
I simply compare a normal online quote with those made through a status or personal account/card.
Is this another new enhancement or would you consider this as an IT glitch..

Thanks a lot !

Hi Gary
I recently made a booking via the iPhone app, great deal with ref number 6045198465.

I was surprised not to be asked for any credit card details. Is the booking 'definite' as I can't be without a car on landing? Also, is the price pretty much guaranteed?

Thanks
Sue

p s I also would like to let you know that there may be two identical bookings on my name as I didn't rec'v any confirmation of the first

Hi Gary,

as a frequent SIXT-renter I regular look up this forum.

I just wanted to explain my respect to you and are positivly surprised that someone from SIXT really takes these issues in this forum serious and tries to help on problems or replies directly on customer questions.

GREAT CUSTOMER SERVICE, which is not seen to often ^^^

Thank you for your warm comments.

Our approach to Customer Service is to be proactive, my team is actively seeking out the issues and really having an honest and open conversation with our customers, whether it be directly on their blog, twitter or here on Flyertalk. Flyertalk is the most relevant Forum and an invaluable source of information for it's many users.

+ 1 ^
I absolutely second that one. Thanks Gary!
But wasn't this one supposed to be for Questions..?;)

We've been discussing a few issues with the pricing system and the changes we had to witness in some of the threads here. And with the end of April, it's been looking like a more stable concept.
However, when one tries to quote a weekend rental in Germany with either a Diamond or Platinum Card, it seems there's currently no rebate/discount in place. All prices found so far would give me an advantage of only 5%.
To be more precise, I'm not talking about absolute figuers in here, (which can be dependant on the local station's utilisation and car availability).
I simply compare a normal online quote with those made through a status or personal account/card.
Is this another new enhancement or would you consider this as an IT glitch..

Thanks a lot !

During our highest peaks in utilisation and therefore in price the available discount is lower. This is also true when utilisation is extremely low and rates reduced to the lowest price.

We had an issue with point of sale which was affecting a few customers, additional programming has now been completed and this has now been resolved as of today.

If you are concerned, I will be happy to replicate your bookings and investigate this further for you. My e-mail address is gary.coughlan{at}sixt.com if you would like to forward some detail.

Proudly blacklisted by Hertz after 15 yrs. of loyality as a PC customer.

I'm curious what happened, if you don't mind sharing.

Not strictly in your area but I have just been hit with a new initiative from sixt.ie. As usual I hired a car last month (private - holiday) and went through the motorway toll around Dublin (twice) in my stay. I paid two lots of 3 Euro via the internet both times on the day I tavelled (as usual). I then got billed four times by SIXT for 4.50 Euros each time. Seems like they have an agreement with the eflow toll people that eflow charge Sixt and Sixt recoup the money from the hirer. And of course with an admin charge of 1.50 Euro each time on top. Seems to me to be a method for Sixt to make more money at the expense of the customer - there is no option apparently. I used to be a very satisfied Sixt customer - now I am frustrated and quite angry about it. I did get the tolls refunded but not the cost of the SEVEN international phones calls it took to resolve the issue, I've still got to crack that. Be warned about this practice.

Hi Gary
I recently made a booking via the iPhone app, great deal with ref number 6045198465.

I was surprised not to be asked for any credit card details. Is the booking 'definite' as I can't be without a car on landing? Also, is the price pretty much guaranteed?

Thanks
Sue

p s I also would like to let you know that there may be two identical bookings on my name as I didn't rec'v any confirmation of the first

Hi Sue,

We tried to make the iPhone app easy to use and intentionally kept it simple. The idea is to allow you to make a booking with the minimum amount of "clicks"
We don't take the credit card at reservation because this can be provided later. I can confirm of course that your vehicle has been reserved. My colleague will cancel the duplicate booking and forward a reservation confirmation to you for the reservation that remains.

The feed back we've had on our App has been very good, I hope you enjoy using it. To those who haven't already tried it, I included the link to our webpage that explains the various mobile applications and how to install.

http://www.sixt.co.uk/rental-services/mobile-reservation/

Not strictly in your area but I have just been hit with a new initiative from sixt.ie. As usual I hired a car last month (private - holiday) and went through the motorway toll around Dublin (twice) in my stay. I paid two lots of 3 Euro via the internet both times on the day I tavelled (as usual). I then got billed four times by SIXT for 4.50 Euros each time. Seems like they have an agreement with the eflow toll people that eflow charge Sixt and Sixt recoup the money from the hirer. And of course with an admin charge of 1.50 Euro each time on top. Seems to me to be a method for Sixt to make more money at the expense of the customer - there is no option apparently. I used to be a very satisfied Sixt customer - now I am frustrated and quite angry about it. I did get the tolls refunded but not the cost of the SEVEN international phones calls it took to resolve the issue, I've still got to crack that. Be warned about this practice.

I'm sorry to hear about this, I must admit I am not aware of this issue. Could you forward any correspondance or further detail to gary.coughlan[at]sixt.com and I'll take a look at this for you.

Great to have you around Gary. The Sixt customer service is generally on a very high level and it is great to see that you now become active on FT. ^

Hi

When I got the information about my rental in Munich, it said that I had rented a: "Sample vehicle: BMW 5er Gran Turismo *NAVI* (LDAR)".

On the website, however, it says that it could be a BMW 5er. They are in the same "class". The 5er could be a much smaller car, so I am wondering which car I should expect? The picture shows the GT. Also, do you know what engine? (not Diesel)

Thank you very much!

Hi

When I got the information about my rental in Munich, it said that I had rented a: "Sample vehicle: BMW 5er Gran Turismo *NAVI* (LDAR)".

On the website, however, it says that it could be a BMW 5er. They are in the same "class". The 5er could be a much smaller car, so I am wondering which car I should expect? The picture shows the GT. Also, do you know what engine? (not Diesel)

Thank you very much!


Could you e-mail your reservation number to gary.coughlan[at]sixt.com and I'll look into this for you.

On the website, however, it says that it could be a BMW 5er. They are in the same "class". The 5er could be a much smaller car, so I am wondering which car I should expect?
Why do you think that the 5er limousine is "much smaller" than the GT? The GT is a mere 9 cm longer and in the interior there is not much of a difference either. At least it is nothing I would worry about for even a second.


The picture shows the GT. Also, do you know what engine? (not Diesel)

As they assign cars on the day of arrival they normally can't tell in advance. If you rent at a larger station such as Munich Ariport you should normally have the choice.

Enjoy your trip.

On my recent trip to Milan (reservation number: 6045116230), I did not receive any upgrade as being a Sixt Platinum member.
Doesn't Sixt honor it's platinum members anymore?

On my recent trip to Milan (reservation number: 6045116230), I did not receive any upgrade as being a Sixt Platinum member.
Doesn't Sixt honor it's platinum members anymore?


Hello ,
I am Sabine from Sixt customer service UK.

Unfortunately we can not always guarantee an upgrade, but our branches always try especially hard to do this.

The upgrade is subject to availabilty, I think BMK commented recently on the "Sixt Upgrades" thread his advice was to book the car you want to drive and anything else is a bonus.

Thanks Sabine for the quick reply!
Can I safely assume that due to unavailability of better cars that the upgrade wasn't honored?
Or is an upgrade done as the counter employee sees fit? (if he/she likes you or not.. ;-) )

Thanks Sabine for the quick reply!
Can I safely assume that due to unavailability of better cars that the upgrade wasn't honored?
Or is an upgrade done as the counter employee sees fit? (if he/she likes you or not.. ;-) )


It certainly should not be the latter. If a customer booked the group higher than it is right that the customer who booked the higher group gets the vehicle. It is harder during peaks in season to upgrade customers but the staff are always trying their best.

Why do you think that the 5er limousine is "much smaller" than the GT? The GT is a mere 9 cm longer and in the interior there is not much of a difference either. At least it is nothing I would worry about for even a second.


As they assign cars on the day of arrival they normally can't tell in advance. If you rent at a larger station such as Munich Ariport you should normally have the choice.

Enjoy your trip.


My impression was that I could get any 5-series car, which made me a bit curious. That is, it could be a 520d or a 535GT, which is a huge difference. Basicly, I would like to drive something "sporty". I normally drive a Volvo V70 so the point of renting it was to try something special. I thougth about the 3er coupe, which Sixt website suggests is "more fun", but it could be just a 318d.

It is interesting what you say about the rental station. Doesnt really matter to me where I rent it in Munich. So then it is a much better idea to rent it at the airport?

Thank you!

It is interesting what you say about the rental station. Doesnt really matter to me where I rent it in Munich. So then it is a much better idea to rent it at the airport?!

Well, apart from the airport station it is a hit and miss in munich to get a choice of different cars in higher classes.

I made satisfying experineces with SIXT Ost, SIXT Ostbahnhof and SIXT Stachus.
My favorite station though is the SIXT at the Westin Grand hotel.
The mostly just offer you one car, but I nearly always experienced that the try as hard as possible to get you the best in class car.

To be on the safe side to have the possibility to choose from some cars within a class you should go with the airport station.

Hi Gary,

can I also come up to you with questions / issues from Sixt.de?

Thanks.

Best regards, Robert

Hi Gary,

can I also come up to you with questions / issues from Sixt.de?

Thanks.

Best regards, Robert


Hello Robert,
Gary is on Holidays and I am happy to assist you.
Please send me an e-mail to sabine.blasig{at}sixt.com, with the details of your query from Sixt Germany and I will be happy to look into this for you and contact Sixt Germany on you behalf.

Many Thanks
Best Regards
Sabine Blasig

Hello Sabine,

thanks for your reply.

I am really happy at the moment and don't have any open issue, but it is good to have someone who can assist. ;-)

Many Thanks!

Best regards, Robert

I have just signed up for Sixt after years of being Hertz PC and becoming more and more frustrated with travel restrictions in the EU, of which Sixt has fairly few, not to mention that Hertz did not count about thirty rentals last year so I am now only Five Star with them..

I thought I might be able to get Sixt Platinum or higher, especially since I have three airline high status in addition to Hilton Diamond, SPG Platinum and others. There seemed to be no option for that online.

The Sixt website shows high discounts for Delta Platinum (25%) and the Delta website sayd Sixt gives 35% discount to Delta Platinum. I can find nothing of the kind.

I did sign up for Gold and made my very first reservation, in Berlin (6045234573), so I have begun.

Is there any way to get the benefits of Platinum?

I would like to move everything to Sixt, given all the positive feedback, but I am somewhat attached to the familiarity of Hertz at the moment. My former Hertz corporate discount no longer seems to be a factor, so that does not deter me very much.

I thought I might be able to get Sixt Platinum or higher, especially since I have three airline high status in addition to Hilton Diamond, SPG Platinum and others. There seemed to be no option for that online.

@:-) You get Platinum status for being HHD automatically...

http://partner.sixt.de/hilton/hilton-hhonors-services/sixt-card-beantragen/die-sixt-platinum-card

I have just signed up for Sixt after years of being Hertz PC and becoming more and more frustrated with travel restrictions in the EU, of which Sixt has fairly few, not to mention that Hertz did not count about thirty rentals last year so I am now only Five Star with them..

I thought I might be able to get Sixt Platinum or higher, especially since I have three airline high status in addition to Hilton Diamond, SPG Platinum and others. There seemed to be no option for that online.

The Sixt website shows high discounts for Delta Platinum (25%) and the Delta website sayd Sixt gives 35% discount to Delta Platinum. I can find nothing of the kind.

I did sign up for Gold and made my very first reservation, in Berlin (6045234573), so I have begun.

Is there any way to get the benefits of Platinum?

I would like to move everything to Sixt, given all the positive feedback, but I am somewhat attached to the familiarity of Hertz at the moment. My former Hertz corporate discount no longer seems to be a factor, so that does not deter me very much.

The Hilton Diamond status does qualify you for the Sixt Platinum card. The following link http://www.sixt.com/further-information/sixt-partner/partner details all our Partner Programs.

Please confirm which partner program you would like to associate with your card and e-mail your airline/hotel membership number and the Express card number to me. I will then be able to arrange the upgrade to Platinum from the U.K.

My e-mail address is gary.coughlan[at]sixt.com

The discount structure changed towards the back end of April. I posted a thread "Sixt New Discounts" on the 25th of May in this forum.

Which I have included below:

"I have read some posts that highlighted the problem that you did not always get the best possible price through your airline status when booking with Sixt. I raised these concerns with our head office. Now, we have created new discounts to improve the benefits.

The new discounts are up to 20% off the rates available to the general public. The discount that you can obtain is dependant on your status with the Airline that you are with or on your status with Sixt. The discounts do not apply in conjunction with any promotional rates. I have detailed a brief description of the discounts below:

Gold Card - Up to 10% on all offline and internet public rates.

Platinum Card - Up to 15% on all offline and internet public rates. Free upgrade subject to availability.

Diamond Card - Up to 20% on all offline and internet public rates. Free double upgrade subject to availability.

Airmiles will be credited to you as usual, look out for extra promotions.

The new discounts are available to all, even if no formal partnership exists between your Airline and Sixt you can still obtain the benefits, but this is by arrangement only. If this is of interest to you or if you have any questions then please feel free to ask. I will do my best to answer your queries.

The above discounts are in place now and have been since the backend of April. I am not sure how well this has been communicated to the various airlines and thought it might be a good idea to get the information out in this forum."


p.s sorry for the delay, I have just returned from holiday.

Best regards
Gary

Gary,
hope you had a good and relaxed time during your leave!

The current situation with the availability of LDAR, LWAR / XDAR does not seem to be very satisfying. As a result, one can actually get pseudo-upgrades which - in most of the cases - are pretty useless.

Whenever I book LDAR or LWAR, this is done with intesion. Why do the Agents try to 'sell' me LSMR as an upgrade ?? (e.g. BMW 320D Coupe manual).
Or, I booked a CWMR (Compact Station Wagon) - they hand out an Audi TT Roadster. Beautiful car, but absolutely uesless for a party of four arriving by plane...
A colleague (Platinum) counted 21 LDAR Rentals within the last months. He really received the booked car class in only seven of his rentals.

Is there any 'rule' what I'm supposed to swallow?

Gary,
hope you had a good and relaxed time during your leave!

The current situation with the availability of LDAR, LWAR / XDAR does not seem to be very satisfying. As a result, one can actually get pseudo-upgrades which - in most of the cases - are pretty useless.

Whenever I book LDAR or LWAR, this is done with intesion. Why do the Agents try to 'sell' me LSMR as an upgrade ?? (e.g. BMW 320D Coupe manual).
Or, I booked a CWMR (Compact Station Wagon) - they hand out an Audi TT Roadster. Beautiful car, but absolutely uesless for a party of four arriving by plane...
A colleague (Platinum) counted 21 LDAR Rentals within the last months. He really received the booked car class in only seven of his rentals.

Is there any 'rule' what I'm supposed to swallow?

I have spoken to my colleague Per, the Commercial Director for the U.K and we have both spoken to colleagues in Central Europe. We definitely have no intention to downgrade our best customers or any customer. We really want to look into your's and your colleagues rentals in detail. Your feedback is very important to us, you have raised valid points, I would appreciate it if you could take the time to e-mail more information to me. Per and I will make sure that your feedback is raised with our Head of Yield Management and our COO.

My e-mail address is gary.coughlan[at]sixt.com

Best regards
Gary

Did a Sixt rental at Rome Termini Station.

First time in my sixt plat time I haven't got upgrade. Well, I guess this was supposed to happen sooner or later, no hard feelings, however I'm not very keen if agent told me the truth (no other cars available).

Now the bad and ugly. Several days before arriving I called Sixt main line in Germany to advise I need a child seat. I was asked for child age details and advised on the cost, said ok and lady said "ok, done". At the pick up agent said "I don't have any details in booking about child seat request" and "I don't have any child seats available". I'm not familiar with Italian laws, but I know for sure it is against the law to carry small child without child seat in many European countries. So basically Sixt was pushing me to break the law and put my child in danger. I needed to do a long drive from Rome this day, had no time for disputes etc, and I had to solve this problem in the other way myself (and surely at the cost!).

Also I didn't quite understood why they booked 4x rental amount on my credit card, as this rental had
Rate includes all kms
Theft Protection
Loss Damage Waiver with NWR INCLUDED

New expericence - first time ever I've seen Sixt agent to call somewhere (bank?) to verify if money are available on my CC. I guess a customer presenting Sixt plat card and Visa Plat CC is not sound trustworthy? :confused:

I will refrain from comments about efficiency of Termini Staiton Sixt office, I'll just never rent there again.

I have spoken to my colleague Per, the Commercial Director for the U.K and we have both spoken to colleagues in Central Europe. We definitely have no intention to downgrade our best customers or any customer. We really want to look into your's and your colleagues rentals in detail. Your feedback is very important to us, you have raised valid points, I would appreciate it if you could take the time to e-mail more information to me. Per and I will make sure that your feedback is raised with our Head of Yield Management and our COO.

My e-mail address is gary.coughlan[at]sixt.com

Best regards
Gary

Oh, that's very cool for you to take care of something like this personally.

Did a Sixt rental at Rome Termini Station.

First time in my sixt plat time I haven't got upgrade. Well, I guess this was supposed to happen sooner or later, no hard feelings, however I'm not very keen if agent told me the truth (no other cars available).

Now the bad and ugly. Several days before arriving I called Sixt main line in Germany to advise I need a child seat. I was asked for child age details and advised on the cost, said ok and lady said "ok, done". At the pick up agent said "I don't have any details in booking about child seat request" and "I don't have any child seats available". I'm not familiar with Italian laws, but I know for sure it is against the law to carry small child without child seat in many European countries. So basically Sixt was pushing me to break the law and put my child in danger. I needed to do a long drive from Rome this day, had no time for disputes etc, and I had to solve this problem in the other way myself (and surely at the cost!).

Also I didn't quite understood why they booked 4x rental amount on my credit card, as this rental had
Rate includes all kms
Theft Protection
Loss Damage Waiver with NWR INCLUDED

New expericence - first time ever I've seen Sixt agent to call somewhere (bank?) to verify if money are available on my CC. I guess a customer presenting Sixt plat card and Visa Plat CC is not sound trustworthy? :confused:

I will refrain from comments about efficiency of Termini Staiton Sixt office, I'll just never rent there again.

Hi,

I'm on holiday at the moment, again. Unlike you guys I don't like to fly and therefore at the mercy of the english weather, I'm currently holed up in a cottage in Somerset trying to keep my two boys amused.

I am sorry your child seat was not reserved as confirmed to you over the telephone. I would appreciate it if you could forward your reservation details to gary.coughlan[@]sixt.com. I'll look into this for you on Monday and will answer the points you raised above.

Best regards
Gary

I was surprised learning that if I rent a Mercedes/Audi/BMW/Volkswagen in Vienna, Austria, I'm not allowed to drive to either HU or SK. (So I had to drive away in a Citroën) Is this a general Sixt policy or an Austrian one? These countries are no "Wild East" places after all. Had no trouble with Avis or Europcar, a simple border crossing fee was charged.

I was surprised learning that if I rent a Mercedes/Audi/BMW/Volkswagen in Vienna, Austria, I'm not allowed to drive to either HU or SK. (So I had to drive away in a Citroën) Is this a general Sixt policy or an Austrian one? These countries are no "Wild East" places after all. Had no trouble with Avis or Europcar, a simple border crossing fee was charged.


Hi,

Please refer the information below for Cross Border Rentals & Territorial Restrictions for Austria:

Cross Border Rentals are allowed to the following countries:
Andorra, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Cross boarder rentals with Audi, BMW, Mercedes-Benz and VW cars as well as with Jeeps/Offroader are not allowed to the following countries: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithunia, Poland, Slovakia and Slovenia.
It is allowed to enter these countries with all vehicles of car groups IVMR, SVMR and FVMR (including all Mercedes-Benz) and vans.

In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.

I hope the above information helps.

Best regards
Gary

Did a Sixt rental at Rome Termini Station.

First time in my sixt plat time I haven't got upgrade. Well, I guess this was supposed to happen sooner or later, no hard feelings, however I'm not very keen if agent told me the truth (no other cars available).

Now the bad and ugly. Several days before arriving I called Sixt main line in Germany to advise I need a child seat. I was asked for child age details and advised on the cost, said ok and lady said "ok, done". At the pick up agent said "I don't have any details in booking about child seat request" and "I don't have any child seats available". I'm not familiar with Italian laws, but I know for sure it is against the law to carry small child without child seat in many European countries. So basically Sixt was pushing me to break the law and put my child in danger. I needed to do a long drive from Rome this day, had no time for disputes etc, and I had to solve this problem in the other way myself (and surely at the cost!).

Also I didn't quite understood why they booked 4x rental amount on my credit card, as this rental had
Rate includes all kms
Theft Protection
Loss Damage Waiver with NWR INCLUDED

New expericence - first time ever I've seen Sixt agent to call somewhere (bank?) to verify if money are available on my CC. I guess a customer presenting Sixt plat card and Visa Plat CC is not sound trustworthy? :confused:

I will refrain from comments about efficiency of Termini Staiton Sixt office, I'll just never rent there again.

Good Evening,

Please accept my apologies for the problems you experienced. I hope you received my e-mail which includes most of the below, I look forward to receiving your feedback.

To address your last point first, it is our practice to obtain an approval on a customer's credit card at the start of each hire to ensure funds are available to pay for the rental at the end of the hire. The amount requested as a security typically varies according to the group reserved, product and insurance liability. As we don't know the actual cost of the hire until the vehicle returns and is checked the security obtained ensures that funds are available to pay for the reserved rental days and any non reserved items such as fuelling and damage when the rental terminates, this is common industry practice. On occasions it is not possible to automatically obtain an approval from the rental system and the branch therefore contact the credit card company to manually request an approval. This is of course no reflection on you personally or your ability to pay.

In your post, you advised that you called us prior to the start of the hire to request the baby seat, that we checked the details with you to establish the size of the seat required as is our procedure and confirmed that the request had been noted. I checked the booking and there were no remarks on the booking recording your request but I of course believe what our customer says. The only conclusion is that the remarks were not saved which was probably due to a mistake by our agent. Unfortunately, we caused the problem, the branch in Italy had no request for the baby seat and had none spare. I am very sorry that we let you down very badly in this respect.

Our call centre in Germany is prone to the same mistakes that occur in all walks of life. The reality is that mistakes happen, no mistake is intentional we have no procedures to make mistakes. That's why we have a customer service, that's why I am here to help and also in your case to give your feedback to the Reservations Manager.

We consider excellence in customer service to be our highest priority and actively seek out customer complaints and are happy to answer them openly on forums and engage in an honest conversation. I have found Flyer Talk .com to be the most relevant and I am grateful to you all for making me feel welcome.

Best regards
Gary

Gary,

I recognize the following question probably isn't in your domain, but I am wondering you might be able to point me to someone who can help.

I am considering renting a ITMR class convertible (BMW Serie 1 Cabrio, Peugeot 308 CC, VW Beetle Cabrio) out of the Madrid Airport location and am trying to get an understanding of how diminished the trunk capacity is when the roof is down.

Thanks in advance for any help you can provide or for redirecting me to someone who can help.

Best,

Travis

Good Evening,

Please accept my apologies for the problems you experienced. I hope you received my e-mail which includes most of the below, I look forward to receiving your feedback.



Thanks Gary for your feedback and email, which I've just answered.
I believe you doing the right thing by picking up questions/reports here and providing feedback straight away. This makes many people (at least here) assured that Sixt cares about customers.

Hi,

Please refer the information below for Cross Border Rentals & Territorial Restrictions for Austria:

Cross Border Rentals are allowed to the following countries:
Andorra, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Cross boarder rentals with Audi, BMW, Mercedes-Benz and VW cars as well as with Jeeps/Offroader are not allowed to the following countries: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithunia, Poland, Slovakia and Slovenia.
It is allowed to enter these countries with all vehicles of car groups IVMR, SVMR and FVMR (including all Mercedes-Benz) and vans.

In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.

I hope the above information helps.

Best regards
Gary

Thanks Gary, well noted.

Gary,

I recognize the following question probably isn't in your domain, but I am wondering you might be able to point me to someone who can help.

I am considering renting a ITMR class convertible (BMW Serie 1 Cabrio, Peugeot 308 CC, VW Beetle Cabrio) out of the Madrid Airport location and am trying to get an understanding of how diminished the trunk capacity is when the roof is down.

Thanks in advance for any help you can provide or for redirecting me to someone who can help.

Best,

Travis

Hi,

The boot capicty is by and large lost when the roof is down, however once you've dropped your luggage off you'll be able to get the roof down and feel the Spanish air blowing around your ears.

Sorry, I can't give the precise dimensions,there will also be vairance dependant on model supplied.

Best regards
Gary

Using sixt.com, a reservation from Munich City Center Sept 10-18 produces a prepaid price that is more expensive than the flexi tariff. 328 euros prepaid versus 268 flexi. That seems backwards to me.

I've varied the location, and this happens for several stations in Munich as well as Nuremberg. If I change the dates to Sept 9-16, prepaid is less expensive. So it seems that prepaying for dates that include Sept 17 or 18 are more expensive. I could understand if rates go up around Oktoberfest, but shouldn't the flexi rate increase as well?

More confusing, this doesn't seem to be the case on sixt.de.

I'm concerned that if I make a reservation with the flexi tariff, I'll find a surprise when I arrive at the counter. Thanks for any insight you can provide.

Using sixt.com, a reservation from Munich City Center Sept 10-18 produces a prepaid price that is more expensive than the flexi tariff. 328 euros prepaid versus 268 flexi. That seems backwards to me.

I've varied the location, and this happens for several stations in Munich as well as Nuremberg. If I change the dates to Sept 9-16, prepaid is less expensive. So it seems that prepaying for dates that include Sept 17 or 18 are more expensive. I could understand if rates go up around Oktoberfest, but shouldn't the flexi rate increase as well?

More confusing, this doesn't seem to be the case on sixt.de.

I'm concerned that if I make a reservation with the flexi tariff, I'll find a surprise when I arrive at the counter. Thanks for any insight you can provide.

Hi,

I attempted to replicate your booking but unfortunately the pre - paid rate is not showing as available for the dates mentioned. I checked several other dates and in each case the pre paid rate was cheaper than the flexi on .com.

You are right to expect to find that the pre paid rate is cheaper than the flexi tariff, I assume that this was noticed and rectified by our pricing department.

The comparison to .de is difficult to make as the prices differ compared to .com according to the market for the point of sale. .com and .de offer slightly different packages to reflect the preferences of the buyer. .com for example offers rates exclusive of insurance as U.S customers often provide their own insurance cover through their credit card. Differences in mileage limitations can also apply.

The comparison between the flexi rate and pre paid with the same point of sale for example when made on .com offer different terms and conditiions.. The flexi tariff is priced higher as this option offers the best flexibility, no cancellation charge or charge for amendments. The pre paid tariff is the cheapest option as this affords the hirer less flexibility. Cancellation charges, amendment charges apply. The different terms are available during the booking process.

I hope this information is useful, if you require further clarification, I will be happy to answer any further questions.

Best regards
Gary

Gary,

Could you tell me if driving into Bosnia/Hercegovina and Montenegro is permitted for rentals from Dubrovnik? We'll be renting the car from opening to closing the same day as we're staying where the rental office is located (Hilton).

Gary,

Could you tell me if driving into Bosnia/Hercegovina and Montenegro is permitted for rentals from Dubrovnik? We'll be renting the car from opening to closing the same day as we're staying where the rental office is located (Hilton).

Hi,

Please refer to the below:

Cross Border Rentals & Territorial Restrictions
Cross Border Rentals are allowed to the following countries:
Andorra, Austria, Belgium, Bosnia & Herzegowina, Czech Republic, Denamrk, Finland, France, Germany, Great-Britain, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Serbia, Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

BMW, Mercedes-Benz, VW and Audi vehicles may not be taken into:
Bosnia & Herzegowina, Hungary and Serbia & Montenegro.

I hope this information helps.

Please feel free to contact me directly gary.coughlan[@]sixt.com if you have any further questions.

Best regards
Gary

Thanks! I'll have to make sure I don't get UG'd to one of the below brands!

Hi,

BMW, Mercedes-Benz, VW and Audi vehicles may not be taken into:
Bosnia & Herzegowina, Hungary and Serbia & Montenegro.

I would like to share my experiences and voice my concern with your Panama City location.
My booking was for a small car for four days and my flight arrived in Tocumen around 10:40PM. My booking was for 11PM.
When I read my reservation I found out that there is no real airport location at the airport, someone drives the car from downtown Panama City to the airport and hands me the keys, no real problem there.
The instructions stated that someone will wait with a sign with my name written on it on Arrivals...I waited for over 30 minutes and no one from Sixt was to be seen, no sign with my name, no Sixt employees or vehicles.
The instructions also stated to contact Sixt at a given number if no one is present. I called the number to discover it is not in service.
I had to reserve another car with a competitor at a higher rate.
I really hope you make your service better in Panama because this is unacceptable.

I would like to share my experiences and voice my concern with your Panama City location.
My booking was for a small car for four days and my flight arrived in Tocumen around 10:40PM. My booking was for 11PM.
When I read my reservation I found out that there is no real airport location at the airport, someone drives the car from downtown Panama City to the airport and hands me the keys, no real problem there.
The instructions stated that someone will wait with a sign with my name written on it on Arrivals...I waited for over 30 minutes and no one from Sixt was to be seen, no sign with my name, no Sixt employees or vehicles.
The instructions also stated to contact Sixt at a given number if no one is present. I called the number to discover it is not in service.
I had to reserve another car with a competitor at a higher rate.
I really hope you make your service better in Panama because this is unacceptable.

I am very sorry, not the kind of service you expect from Sixt. Would you be kind enough to forward your reservation details and a copy of your invoice for the alternative rental. I will need to check the finer details before I can commit to anything but I certainly do not accept that you are out of pocket for our mistake.

My e-mail address is gary.coughlan[@]sixt.com

Best regards
Gary

hi there. here's a situation that occurred to me twice at Sixt Bahrain International Airport (I'm a frequent renter from that airport branch) and this just happened yesterday morning:

It's unfortunate to say but this is the 2nd time i return the rented car at morning working hours (7 am) to find no service attendant available to receive the drop-off or even hand over the rental agreement final receipt. There's a note of "will be back" attached with a mobile number and upon calling, the duty attendant is usually out of the airport area. They usually instruct to leave the car keys on the reception desk (unattended) and they will follow on it.

This makes me feel unsafe leaving the car keys like that, and it also delays the process of drop-off if i have to wait for someone to pick it up, where i have to proceed in check-in with my airlines. Also, i don't get to have my final agreement papers due to this too.

Also, your sixt franchise according to your website accepts diners club card, whereas the BAH airport branch didn't. I'm wondering if there's any policy discrepancy on this? As a loyal sixt renter, I hope to hear from you soon

I would like to share my experiences and voice my concern with your Panama City location.
My booking was for a small car for four days and my flight arrived in Tocumen around 10:40PM. My booking was for 11PM.
When I read my reservation I found out that there is no real airport location at the airport, someone drives the car from downtown Panama City to the airport and hands me the keys, no real problem there.
The instructions stated that someone will wait with a sign with my name written on it on Arrivals...I waited for over 30 minutes and no one from Sixt was to be seen, no sign with my name, no Sixt employees or vehicles.
The instructions also stated to contact Sixt at a given number if no one is present. I called the number to discover it is not in service.
I had to reserve another car with a competitor at a higher rate.
I really hope you make your service better in Panama because this is unacceptable.

I have contacted both the MD for Panama and our International Franchise Manager concerning your experience.

Please accept both theirs and my personal apologies for the inconvenience we caused you.

You are right that the telephone number was not working which obviously made the situation worse. This is a clear failure in communication between Sixt and our Partner in Panama. I have requested that our I.T department make the necessary changes in our system.

I am pleased at least to confirm that the difference in hires has been refunded to you.

Please do not hesitate to contact me if you have any further questions, drop me an e-mail before your next rental and I will make sure that things go extra smooth for you.

Best regards
Gary

hi there. here's a situation that occurred to me twice at Sixt Bahrain International Airport (I'm a frequent renter from that airport branch) and this just happened yesterday morning:

It's unfortunate to say but this is the 2nd time i return the rented car at morning working hours (7 am) to find no service attendant available to receive the drop-off or even hand over the rental agreement final receipt. There's a note of "will be back" attached with a mobile number and upon calling, the duty attendant is usually out of the airport area. They usually instruct to leave the car keys on the reception desk (unattended) and they will follow on it.

This makes me feel unsafe leaving the car keys like that, and it also delays the process of drop-off if i have to wait for someone to pick it up, where i have to proceed in check-in with my airlines. Also, i don't get to have my final agreement papers due to this too.

Also, your sixt franchise according to your website accepts diners club card, whereas the BAH airport branch didn't. I'm wondering if there's any policy discrepancy on this? As a loyal sixt renter, I hope to hear from you soon

I am checking this with the operations manager in Bahrain, I will pass on the answer as soon as I receive it.

I am checking this with the operations manager in Bahrain, I will pass on the answer as soon as I receive it.

Hello there. I have already received an explanation to what was going on. It seemed as per their customer relations officer, that due to restricted working hours and number of assigned staff, they have installed two surveillance cameras in their tiny office just in case anyone attempts to take keys which are to be left by the customer in case no one is around. And as for the diners card, they apologized that their credit card reading machine provided by the local bank doesn't take diners card (although hertz and avis in the same place do!) and I did appreciate the long phone call I have received. I was truly thanked for my feedback and worry about their car safety. Thanks for your concern!

Hello there. I have already received an explanation to what was going on. It seemed as per their customer relations officer, that due to restricted working hours and number of assigned staff, they have installed two surveillance cameras in their tiny office just in case anyone attempts to take keys which are to be left by the customer in case no one is around. And as for the diners card, they apologized that their credit card reading machine provided by the local bank doesn't take diners card (although hertz and avis in the same place do!) and I did appreciate the long phone call I have received. I was truly thanked for my feedback and worry about their car safety. Thanks for your concern!

I am very happy that you received a call to discuss the issues you raised in your post.

Best regards
Gary

Hi Gary,

I rented a car from Barcelona airport and delivered it in Barcelona centre last week. It was inspected by the Sixt representative who confirmed that the car was not damaged, but who would not give me any sort of written confirmation. Today I have received an e-mail stating that "upon its return it has been noted that there has been damage sustained during your rental". I have three questions:

1. How can I get a written confirmation that the car is indeed not damaged when I return a rental in the future?
2. How should I deal with a situation where Sixt says something to me in person and the opposite in writing later?
3. What shall I write in an incident report when there was no incident to report?

Hi Gary,

I rented a car from Barcelona airport and delivered it in Barcelona centre last week. It was inspected by the Sixt representative who confirmed that the car was not damaged, but who would not give me any sort of written confirmation. Today I have received an e-mail stating that "upon its return it has been noted that there has been damage sustained during your rental". I have three questions:

1. How can I get a written confirmation that the car is indeed not damaged when I return a rental in the future?
2. How should I deal with a situation where Sixt says something to me in person and the opposite in writing later?
3. What shall I write in an incident report when there was no incident to report?

Please forward the details of your hire to gary.coughlan@sixt.com including the correspondance if possible.

I will of course reply in more detail later.

Please forward the details of your hire to gary.coughlan@sixt.com including the correspondance if possible.

I will of course reply in more detail later.

E-mail sent.Thanks for looking into this. It was a very pleasant rental, until this unexpected and unpleasant message today.

Hi Gary,

I rented a car from Barcelona airport and delivered it in Barcelona centre last week. It was inspected by the Sixt representative who confirmed that the car was not damaged, but who would not give me any sort of written confirmation. Today I have received an e-mail stating that "upon its return it has been noted that there has been damage sustained during your rental". I have three questions:

1. How can I get a written confirmation that the car is indeed not damaged when I return a rental in the future?
2. How should I deal with a situation where Sixt says something to me in person and the opposite in writing later?
3. What shall I write in an incident report when there was no incident to report?

I have received the below response from my colleagues in Spain.

"Generally the customer should fill out the form and fax it back, that the damage as explained was not from him. We offer all clients a return receipt upon wish on which it´s stated that there is no new damage. Because we do not want to block clients in a hurry this feature is upon request only."

There will of course be exceptions on general handling, I apologise for this and for the unnecessary concern caused to you when contacting you to request a statement in relation to damage. I can confirm the the damage file has been closed, so there is now no need for you to forward this on.

Apologies again for the inconvenience.

Best regards
Gary

Thank you Gary, Today I received a new e-mail from Sixt in Spain, which told me that the matter is settled. It also stated that

if there is damage reported to us by one of our branches we always try to find out when and how the damage was done to our vehicle

which is quite different from the original claim that

it has been noted that there has been damage sustained during your rental

I do believe the Spanish claims office needs to polish their form letters.

Again, thank you for taking time to look into this. Your presence here on FT is very much appreciated and makes Sixt a more attractive option.

Again, thank you for taking time to look into this. Your presence here on FT is very much appreciated and makes Sixt a more attractive option.
I can only second this and I hope that Sixt does honour your activities here on FT.

Hi,

I'm having a bit of trouble with the Sixt website. I'm trying to book a rental, but there is no place to enter my SPG number to receive the discount.

Also, a question about the different car classes...I would like to prepay to get the lower rate, but I also want to be able to upgrade to a higher rental car class when I get there, depending on the cars available. Is this possible?

Thanks!

Hi,

I'm having a bit of trouble with the Sixt website. I'm trying to book a rental, but there is no place to enter my SPG number to receive the discount.

Also, a question about the different car classes...I would like to prepay to get the lower rate, but I also want to be able to upgrade to a higher rental car class when I get there, depending on the cars available. Is this possible?

Thanks!

Usually you can book using a link on your Airline website.

Dependant on your status with your airline you can receive a discount and airmiles.

http://www.sixt.com/further-information/sixt-partner/partner
The above link will provide information on our Partners / Status and benefit.

http://www.sixt.com/rental-services/sixt-cards/
You could also apply for the Sixt Express card, if you e-mail your Express card number to me gary.coughlan@sixt.com I will check your profile has incorporated your SPG number which will then be automatically included on all future rentals.

Please drop me a line with your Express card number and airline status.

Regarding taking a larger vehicle. Book the car you want to drive, if you see a different car that you like then it is possible to request an up sell. This will be charged in addition to the pre-paid amount at the end of the rental. There of course remains the possibility that the branch will simply offer you an upgrade as a goodwill gesture.

Dependant on your Airline Status you may be entitled to a free upgrade.

For others reading this, I can also offer to match your status with your airline even when no formal partnership exists between Sixt and your airline. This will allow benefits such as discounted rates and free upgrades dependant on status. Please contact me gary.coughlan@sixt.com to arrange the status match.

Best regards
Gary

I can only second this and I hope that Sixt does honour your activities here on FT.

Hi Totti

We at Sixt support Gary very much in his efforts on Flyertalk and yes, Gary is asking me every week for a pay rise.
Flyertalk is extremely important to us and our choice is simple. Sixt can either do it the old fashioned way and wait for customers and discussions to come to us, or we actively engage with our customers in their favourite forums. Flyertalk is without doubt the biggest and most influential platform for high end business travellers and it would be foolish not to listen to you. Other members of our team look after other platforms i.e. Andy and Dave work very much on our blog https://www.sixtblog.co.uk and I love to tweet @sixtuk

And trust me, I read yours and Gary's Flyertalk comments every day.

Per

Gary, how long does it take to get my US miles from the rental I had in Tenerife last month? The car was returned 20 Sep but still no US miles. I had used the link from US website and put my DM number on the rental.

If you log on to mySixt, near the bottom is a link to check miles given. My last miles were credited on 20th Sept but only showed om my airline account yesterday. So it may well be the airline being slow

If you log on to mySixt, near the bottom is a link to check miles given. My last miles were credited on 20th Sept but only showed om my airline account yesterday. So it may well be the airline being slow

I don't have a MySixt account, I was a first time user and linked directly from the US Airways site to get partner credit.

Does Sixt post in weekly/monthly batches?

The times that I have rented the miles have been credited at the end of the rental, it has then taken the airline some weeks to register this though my Flying Blue account shows the original date that the miles were credited. Maybe you should give it a little longer before chasing things up

Just posted today to US so here's a data point for others to consider.

9/19/2010 10/20/10 SIXT RENT A CAR 500

Hi Gary and Per,

firstly I would like to explain that I really appreciate that you help customers here in an open form. This is really surprising to me as I am not used to that from the German customer service from Sixt.

As I could see that even for foreign countries you are able to help, here is my question.

you are stating in your post that the new price system includes up to 15% discount for platinum and up to 20% for diamonds on the internet rate.

Can you give me any example, be it weekend, extended weekend or a whole week, where this is or ever has been true for rentals in Germany?
the experience since April is that Platinum get 10% and Diamond 15%, sometimes a bit less - depending on the booking situation, which is understandable to me.

However, I would like to understand why there is not a single opportunity to get 15% for platinum/20% for diamond.

Kind regards

Hi Gary and Per,

firstly I would like to explain that I really appreciate that you help customers here in an open form. This is really surprising to me as I am not used to that from the German customer service from Sixt.

As I could see that even for foreign countries you are able to help, here is my question.

you are stating in your post that the new price system includes up to 15% discount for platinum and up to 20% for diamonds on the internet rate.

Can you give me any example, be it weekend, extended weekend or a whole week, where this is or ever has been true for rentals in Germany?
the experience since April is that Platinum get 10% and Diamond 15%, sometimes a bit less - depending on the booking situation, which is understandable to me.

However, I would like to understand why there is not a single opportunity to get 15% for platinum/20% for diamond.

Kind regards


The retail prices do flucturate according to the market. This is the key difference between the old and new discount structure. On the old system you would always obtain a set price. Now we can offer the best price.

I have contacted colleagues to check where the maximum discounts are available and will report back when I have received the information.

thanks for your reply, Gary.

I fully understand the new price system and I checked that for example in UK and the Netherlands it is possible to obtain 20% as Diamond and 15% as Platin. However, it has never been the case in Germany and I am wondering why.

It is actually quite easy to see when you book a car in Germany.
The standard rate has obviously no discount. then platin has W2U and Diamond has W3U. in 5% steps that means, 10% for platin, and 15% for Diamond.

but at least some time or station in the future it should be possible to get W4U as Diamond and W3U as platin.

As a month has passed by now, I take it, that the discount for Diamond is 15% and platin is 10% in Germany.

The description of 20% for Diamond and 15% for Platin is therefore simply incorrect.

thanks for your reply, Gary.

I fully understand the new price system and I checked that for example in UK and the Netherlands it is possible to obtain 20% as Diamond and 15% as Platin. However, it has never been the case in Germany and I am wondering why.

It is actually quite easy to see when you book a car in Germany.
The standard rate has obviously no discount. then platin has W2U and Diamond has W3U. in 5% steps that means, 10% for platin, and 15% for Diamond.

but at least some time or station in the future it should be possible to get W4U as Diamond and W3U as platin.

Our Diamond Card customers are getting the best price in real terms, a larger discount which is better that the discount structure that was in place before.

Our system is similar of that of airlines and many other car rental companies. We operate a system with flexible rules dependant on demand and availability.

For our Diamond card customer, the best rates are available on line and are set several levels below the best available on line price ( Excluding promotions ). Our best discounts can be achieved if we have a relatively low demand. At the moment the demand in Germany is very high, but you can still achieve the discount several rate levels below the best available on line price and also receive upgrades that are essentially a further discount.

I too could not find an example, our branches can set rates levels for individual groups, days etc, But this can change tomorrow if demand is lower.

Hi,

I just booked a week rental in Geneva, using my Hilton HHonors Gold discount (corporate login). I have the following questions, if anyone can help!

1) My Hilton # was not recognised as a valid bonus program. Will I still get the 'first time booking' bonus of 2,500 points? I entered my # on the 'additional remarks section of the booking'.

2) I understand that my Gold HH status will enable me to get a Gold Sixt card. Will this give me less/the same/more discount than a booking simply made through the Hilton corporate login? In short, is there any benefit to my joining Sixt Gold, over and above what I experience through direct Hilton discount?

3) Does Gold Hilton or Gold Sixt entitle you to free upgrade?

4) Unrelated: if I am travelling in a group and I am booking one car, and we need a second, can I book the second car in my name, and get the associated benefits? Presumably all I would need to do is add a second driver of the second car, as I obviously can't drive two!? Is this allowed?

Thanks for any help!

Hi,

I have answered your questions in the same order that you asked them. Please also refer to the link that you may find to contain useful information http://www.sixt.com/further-information/sixt-partner/hotels/hilton-hotels-in-europe-and-israel

1) My Hilton # was not recognised as a valid bonus program. Will I still get the 'first time booking' bonus of 2,500 points? I entered my # on the 'additional remarks section of the booking'.

We have amended your booking and forwarded a confirmation to you. The booking now contains the HH number that you mentioned in your reservation. The rate booked attracts airmiles and as your first rental you will earn the first time booking bonus.

2) I understand that my Gold HH status will enable me to get a Gold Sixt card. Will this give me less/the same/more discount than a booking simply made through the Hilton corporate login? In short, is there any benefit to my joining Sixt Gold, over and above what I experience through direct Hilton discount?

The main benefit of obtaining the Gold Sixt Express Card is to speed up the booking process either online or over the telephone. You can also check in online to enable an even quicker pick up. The rates for you will be the same. We can store the HH number on your Express Card so that we automatically include the correct number on your reservations with us.

3) Does Gold Hilton or Gold Sixt entitle you to free upgrade?

Our branch staff will always aim to upgrade any customer regardless of status, however with a Sixt Express Platinum card we will always try our very best to upgrade you as this is one of the benefits of the card. Unfortunately the Gold HH card does not qualify you for a Sixt Platinum card.

4) Unrelated: if I am travelling in a group and I am booking one car, and we need a second, can I book the second car in my name, and get the associated benefits? Presumably all I would need to do is add a second driver of the second car, as I obviously can't drive two!? Is this allowed?

There would be a requirement for you the credit card holder to be present on collection for both vehicles and the additional driver fee would be charged in the case of the 2nd rental.

I hope you have a great New Year.

Hi Gary

It's been said before, but thanks again for making yourself available on this forum.

I recently read this press release on the Sixt website, which made me quite excited, being a BMW Fanboy:-

News Article (http://ag.sixt.de/en/pressnews/press-releases/news/article/sixt-und-bmw-group-schliessen-umfangreiche-liefervereinbarung/)

I am traveling to Germany (Munich) in late August/early September 2011 and will be hiring a car for just over 2 weeks. Is there any chance that these cars will start appearing by then?

Kind Regards

Paul

Hi Gary

It's been said before, but thanks again for making yourself available on this forum.

I recently read this press release on the Sixt website, which made me quite excited, being a BMW Fanboy:-

News Article (http://ag.sixt.de/en/pressnews/press-releases/news/article/sixt-und-bmw-group-schliessen-umfangreiche-liefervereinbarung/)

I am traveling to Germany (Munich) in late August/early September 2011 and will be hiring a car for just over 2 weeks. Is there any chance that these cars will start appearing by then?

Kind Regards

Paul

I will check with my colleagues in Germany in order to provide a more detailed answer.

I'll be honest in that I don't have too much involvement in the Fleet side but I do get to hear about the new vehicles coming on Fleet. I am genuinely excited about the cars that we have already or that are currently in the pipeline, it is great for me to be working for a company that continues to invest in it's product and ultimately is associated with having the best quality and the best cars.

Hi Gary,
I'm really glad I found you on this website 'cos I've been trying to contact Sixt office for 3 months, so far unsuccessfully. My matter concerns Sixt's Belgian office but maybe you'll know the way to get in touch with them. Here's the thing: we rented a car 3 months ago and the day before the car was returned some vandals broke its side mirror. This was reported to the police who issued a written report. On the return we presented the report in the office where we were told that we needn't worry as no further charges would apply. To our great surprise it turned out that our visa card was charged not only for rental but also for the damage (equal in value to the deposit). Since then we've been trying to contact the office via contact web page, office e-mail and phone but there has been no reply whatsoever (even though we've received auto-confirmation from mail boxes). We've also tried contacting Sixt's Polish office (we're from Poland) but the lady who's trying to help us cannot contact the head office either!!!! Neither can she check our case directly in the system as she has no access to the data. We're running out of ideas what to do and would be very grateful for any piece of advice.
Thanks in advance and all the best in New Year!
Monthy

Hi Gary,
I'm really glad I found you on this website 'cos I've been trying to contact Sixt office for 3 months, so far unsuccessfully. My matter concerns Sixt's Belgian office but maybe you'll know the way to get in touch with them. Here's the thing: we rented a car 3 months ago and the day before the car was returned some vandals broke its side mirror. This was reported to the police who issued a written report. On the return we presented the report in the office where we were told that we needn't worry as no further charges would apply. To our great surprise it turned out that our visa card was charged not only for rental but also for the damage (equal in value to the deposit). Since then we've been trying to contact the office via contact web page, office e-mail and phone but there has been no reply whatsoever (even though we've received auto-confirmation from mail boxes). We've also tried contacting Sixt's Polish office (we're from Poland) but the lady who's trying to help us cannot contact the head office either!!!! Neither can she check our case directly in the system as she has no access to the data. We're running out of ideas what to do and would be very grateful for any piece of advice.
Thanks in advance and all the best in New Year!
Monthy

I am sorry that you have experienced some problems making contact with my colleagues.

Please send some details to gary.coughlan@sixt.com I will do my best to help.

Happy New Year

Hi Gary,

we are planning to rent a car in August / September from your EDI location.

You are offering a VW Jetta Estate Automatic (IWAR) there. Could you please let me know if this is a Golf Estate or what type of car as I am not aware that a Jetta Estate exists (neither does volkswagen.co.uk).

Please also let me know to what kind of car a possible Platinum upgrade would be.

And I also need advice on booking two child seats. One would be for a one-year-old (probably 10-12 kg by then) and the other one for a four-year-old (no idea about the weight then - perhaps 20 kg). Do you still offer real child seats for the larger ones or only a booster seat?

And the last question: would it be a problem to take the car on the island ferries?

Thanks very much

Great thread! Gary is definitely an asset to the forum. Just booked my first ever Sixt rental in Iceland.. hoping for close to the level of service that Gary provides to the forum.

Ron.

Hi Gary,

we are planning to rent a car in August / September from your EDI location.

You are offering a VW Jetta Estate Automatic (IWAR) there. Could you please let me know if this is a Golf Estate or what type of car as I am not aware that a Jetta Estate exists (neither does volkswagen.co.uk).

Please also let me know to what kind of car a possible Platinum upgrade would be.

And I also need advice on booking two child seats. One would be for a one-year-old (probably 10-12 kg by then) and the other one for a four-year-old (no idea about the weight then - perhaps 20 kg). Do you still offer real child seats for the larger ones or only a booster seat?

And the last question: would it be a problem to take the car on the island ferries?

Thanks very much

Just checking in.... I will contact you on Tuesday. It would probably be easier to answer you directly by e-mail. Please forward a brief e-mail to gary.coughlan@sixt.com Please also mention your Platinum Card number if you have it to hand, no worries if not.

Best regards

Great thread! Gary is definitely an asset to the forum. Just booked my first ever Sixt rental in Iceland.. hoping for close to the level of service that Gary provides to the forum.

Ron.

Enjoy your trip and thanks

Just checking in.... I will contact you on Tuesday. It would probably be easier to answer you directly by e-mail. Please forward a brief e-mail to gary.coughlan@sixt.com Please also mention your Platinum Card number if you have it to hand, no worries if not.

Best regards

Just sent you an email. Looking forward to your reply.

Thanks!

Hi Gary,
I'm a German Sixt Diamond, is there any change to get a good upgrade in the US? Is SIXT in the US ? I need a car in LAX, SFO und MIA.

Regards
Dabrain

Hi Gary,

Thanks for your mail address. I sent you an email with more details yesterday evening.
Looking forward to hearing from you ;)

Regards,
Monthy

Hi Gary,

Thanks for your mail address. I sent you an email with more details yesterday evening.
Looking forward to hearing from you ;)

Regards,
Monthy

No probs, just sent a quick confirmation back to you.

Hi Gary,

we are planning to rent a car in August / September from your EDI location.

You are offering a VW Jetta Estate Automatic (IWAR) there. Could you please let me know if this is a Golf Estate or what type of car as I am not aware that a Jetta Estate exists (neither does volkswagen.co.uk).

Please also let me know to what kind of car a possible Platinum upgrade would be.

And I also need advice on booking two child seats. One would be for a one-year-old (probably 10-12 kg by then) and the other one for a four-year-old (no idea about the weight then - perhaps 20 kg). Do you still offer real child seats for the larger ones or only a booster seat?

And the last question: would it be a problem to take the car on the island ferries?

Thanks very much

My colleague Claire replied by e-mail with the below information.


The IWAR category vehicle is a Peugeot 407 automatic estate or similar. This is one category larger than the VW Golf estate. As you are a Sixt Platinum card holder if you were to book the IWAR the upgrade received (subject to availability) would be to the SWAR being a VW Passatt automatic estate/Ford Mondeo automatic estate or similar.

In reply to the question regarding the child seats we are able to offer seats for both children on request at an additional fee of £** per seat for the whole rental period. The child seats we offer hold a maximum weight of 18KG and then the next size seat from that offered would be a booster seat.

You are able to take the vehicle on the island ferries. The only restrictions and additional costs would be if you were to take the vehicle outside of the UK.

Best regards
Gary

I will check with my colleagues in Germany in order to provide a more detailed answer.

I'll be honest in that I don't have too much involvement in the Fleet side but I do get to hear about the new vehicles coming on Fleet. I am genuinely excited about the cars that we have already or that are currently in the pipeline, it is great for me to be working for a company that continues to invest in it's product and ultimately is associated with having the best quality and the best cars.

Thanks Gary

I have already decided to rent from Sixt, and obviously I will keen an eye on the available vehicles as the year progresses. No need to spend a lot of time on this.

One other quick question concerning the discount provided for advance payment - is this discount proportional to the duration of the pre-payment?

If not, at what point in time does the advance payment cease to be available?

Thanks again

Paul

Thanks Gary

I have already decided to rent from Sixt, and obviously I will keen an eye on the available vehicles as the year progresses. No need to spend a lot of time on this.

One other quick question concerning the discount provided for advance payment - is this discount proportional to the duration of the pre-payment?

If not, at what point in time does the advance payment cease to be available?

Thanks again

Paul

The pre paid option should be available if the booking is placed 24 hours in advance of the desired rental start.

If you book further in advance a larger discount can be achieved on the available price.

The discount achieved at time of booking is the same percentage discount irrespective of the number of days.

Best regards
Gary

Hi Gary,

Do you know the deal with Sixt/First partnership in South Africa? I rented a car at JNB (Joburg airport) in November and they refused to acknowledge my Platinum status at the First Club (preferred) desk as well as dismissing an upgrade possibility.

I am traveling to JNB again next week and would like to know if Sixt/First in SA should honour Sixt Platinum status.

Many thanx

Hi Gary,

Do you know the deal with Sixt/First partnership in South Africa? I rented a car at JNB (Joburg airport) in November and they refused to acknowledge my Platinum status at the First Club (preferred) desk as well as dismissing an upgrade possibility.

I am traveling to JNB again next week and would like to know if Sixt/First in SA should honour Sixt Platinum status.

Many thanx

Hi,

Would you mind forwarding your reservation number to gary.coughlan@sixt.com

Best regards
Gary

Hi Gary,
I'm a German Sixt Diamond, is there any change to get a good upgrade in the US? Is SIXT in the US ? I need a car in LAX, SFO und MIA.

Regards
Dabrain

Hi,

Sixt is not yet in the U.S

I can arrange a booking for you so that you obtain the Diamond discount. We use a Partner in the U.S so I am not able to guarantee the upgrade but I'll be happy to e-mail the branch for you to improve your chances.

My e-mail address is gary.coughlan@sixt.com

Best regards
Gary

Hi Gary!

What would be the typical credit card authorization hold / deposit when picking up a prepaid rental?
For post-paid reservations T&C mention up to 3x of the estimated rental charges; however, I've only seen 2x in Germany and Switzerland.

Thanks!

Hi Gary!

What would be the typical credit card authorization hold / deposit when picking up a prepaid rental?
For post-paid reservations T&C mention up to 3x of the estimated rental charges; however, I've only seen 2x in Germany and Switzerland.

Thanks!

I will check and let you know.

I will be renting in MXP soon and want to rent with sixt I signed up for platinum account from the link that matches from other statuses I was sent a regular card though I was wondering if there was a way to make sure the match goes thru?

Hi Gary!

What would be the typical credit card authorization hold / deposit when picking up a prepaid rental?
For post-paid reservations T&C mention up to 3x of the estimated rental charges; however, I've only seen 2x in Germany and Switzerland.

Thanks!

Upon making a pre paid reservation we automatically make an approval request for the sum of the estimated price of the rental. If the approval fails then no reservation confirmation is sent and no reservation is made.

Within 24 hours the amount is charged from the credit card.

The automated second approval takes place upon collection of the vehicle, and covers additional extra, reservations extensions and security deposits. This amount can also be affected by vehicle group booked.

If there are no extras due then in some cases a minimum security of 150 Euros will be obtained.

I hope this answers your question, please feel free to contact me if you require any further information.

Best regards
Gary

I will be renting in MXP soon and want to rent with sixt I signed up for platinum account from the link that matches from other statuses I was sent a regular card though I was wondering if there was a way to make sure the match goes thru?

Please can you forward the details and your Sixt Express Card Number to gary.coughlan@sixt.com

I will be renting in MXP soon and want to rent with sixt I signed up for platinum account from the link that matches from other statuses I was sent a regular card though I was wondering if there was a way to make sure the match goes thru?

Don't worry, as you won't be getting any upgrade in Italy whatsoever anyway.
Most of the stations in Italy are franchises and they don't give a hoot about the Sixt status cards.
Even as a Diamond member I have never received any upgrade whatsoever in Italy. You get what you pay for (if you're lucky).

Don't worry, as you won't be getting any upgrade in Italy whatsoever anyway.
Most of the stations in Italy are franchises and they don't give a hoot about the Sixt status cards.
Even as a Diamond member I have never received any upgrade whatsoever in Italy. You get what you pay for (if you're lucky).

Dear Rambuster,

This should not be your experience, upgrades are always subject to availability the chances of an upgrade can be adversely affected in the peak holiday season, but it should not be the case that you never receive an upgrade.

Could you forward your Express Card number to me and I will check your previous rentals in Italy with Per Voegerl, the Commercial Director in the U.K. We will speak together with the International Franchise Manager responsible for Italy and the Franchisee in Italy to discuss your feedback with them. My e-mail address is gary.coughlan@sixt.com

Best regards
Gary

Hi,

Would you mind forwarding your reservation number to gary.coughlan@sixt.com

Best regards
Gary

Well done Gary! Thank you for the attention

So do all Sixt stations respect status cards, or are there some that don't?
I was just in TLV, and went into the Sixt local office to enquire about a rental. Presented my Plat card, and was told 'we dont recognise them - it'll be the standard rental rate for you'...not something that I was thinking I would hear...

Hi Gary

I've been watching rates for a while and was planning on making a prepaid reservation to take advantage of the discount. Today is Wednesday, and I want to make the reservation for Friday, but the prepaid option is no longer available. Is there a cutoff time?

Thanks!
Ron.

Hi Gary

I've been watching rates for a while and was planning on making a prepaid reservation to take advantage of the discount. Today is Wednesday, and I want to make the reservation for Friday, but the prepaid option is no longer available. Is there a cutoff time?

Thanks!
Ron.

Hi Newfbc

My names Adam and Im the reservations manager for Sixt in the UK

If you would like some help in booking your hire, Please feel free to email myself and I will be more than happy to assist

Please send the details to adam.wilkes@sixt.com

Many thanks

hi,

I do have two questions:

1. What is the Sixt policy on promotional upgrades when already having status? Say I am travelling with a Platinum Card which gives me one upgrade when available. Now I am renting at a location which has a promotion running. Say every car picked up on the weekend means a free upgrade. Or every car picked up through the online check-in receives a free class upgrade? What does this mean for me? Two class upgrade?

2. What is the validity of a gifted Platinum Card? I mainly fly and rarely take a car. Due to my airline status (AF/KLM Platinum) however I am the owner of a Sixt Platinum Card. Thanks to that gifted card and the benefits coming with it, I am feeling loyal enough to Sixt so that I am using it the 8 times a year I actually get a rental car. It is my understanding that this is actually less than the needed threshold of 20 rentals a year to keep the card.
What does one do in my position once the card runs out? Do I apply for a new one as I am still AF/KLM Platinum? Will it never expire for me? Am I out of luck and just go somewhere else?

Thanks Gary and team for answering these questions.

cheers,
andreas

hi,

I do have two questions:

1. What is the Sixt policy on promotional upgrades when already having status? Say I am travelling with a Platinum Card which gives me one upgrade when available. Now I am renting at a location which has a promotion running. Say every car picked up on the weekend means a free upgrade. Or every car picked up through the online check-in receives a free class upgrade? What does this mean for me? Two class upgrade?

2. What is the validity of a gifted Platinum Card? I mainly fly and rarely take a car. Due to my airline status (AF/KLM Platinum) however I am the owner of a Sixt Platinum Card. Thanks to that gifted card and the benefits coming with it, I am feeling loyal enough to Sixt so that I am using it the 8 times a year I actually get a rental car. It is my understanding that this is actually less than the needed threshold of 20 rentals a year to keep the card.
What does one do in my position once the card runs out? Do I apply for a new one as I am still AF/KLM Platinum? Will it never expire for me? Am I out of luck and just go somewhere else?

Thanks Gary and team for answering these questions.

cheers,
andreas

Hi Andreas,

It is very rare that we work with promotional upgrades here in the U.K. would you mind letting me know which branch this offer is currently valid for and I will contact the Branch Manager to confirm the handling for Platinum status customers.

Sixt reflects your status with you airline regardless of the number of rentals that you have with Sixt. You will remain a Sixt Platinum Card Customer for as long as there is a Partnership with your Airline.

My e-mail address is gary.coughlan@sixt.com or simply post the information here on the forum.

Best regards
Gary

It is very rare that we work with promotional upgrades here in the U.K. would you mind letting me know which branch this offer is currently valid for and I will contact the Branch Manager to confirm the handling for Platinum status customers.

The specific promotion is the Hamburg Airport rental station on the 21st of April.

The promotion flyer is at http://filepile.dicp.de/HamburgFlughafen.pdf.


Sixt reflects your status with you airline regardless of the number of rentals that you have with Sixt. You will remain a Sixt Platinum Card Customer for as long as there is a Partnership with your Airline.

That is great to hear. Thank you very much for clearing that up.

cheers,
andreas

Very curious to see what car I will really get if I book the BMW 1-er class in Paris (Montparnasse) in mid-March...anyone have experience with that location?

Hi Gary,

I am ususally renting with Hertz when in Europe but am considering switching to Sixt; however, would be reluctant to do so without status. I have Elite status with Air Canada Aeroplan which is not currently partnered with Sixt so am not able to sign up for a Platinum card, and I am wondering if there is another way to get status match for Aeroplan.

Thanks.

Hi Gary,

I am ususally renting with Hertz when in Europe but am considering switching to Sixt; however, would be reluctant to do so without status. I have Elite status with Air Canada Aeroplan which is not currently partnered with Sixt so am not able to sign up for a Platinum card, and I am wondering if there is another way to get status match for Aeroplan.

Thanks.

Hi Merlin66,

Please send me a screen shot logged in as Elite Status to gary.coughlan@sixt.com I can match status but there would be no bonus miles unless partnership exists. You'd get the discounts and upgrade though

Best regards
Gary

Hi Gary -

I have come back to Sixt Platinum after a couple of years' absence, caused by a very poor customer service experience. Unfortunately, I am having problems this time too and wonder if you can assist.

1) No points at all posting to Hyatt GP, my preferred programme. Correct Hyatt GP membership and bonus codes definitely recorded in bookings.

2) Sixt's email customer service (in Germany) is beyond infuriating. I send a reasonable and coherent enquiry about the above (or virtually anything else) and receive an, albeit near immediate, totally unhelpful and impertinent reply. E.g. I advise my Hyatt GP number and they point blank tell me it's wrong. This was repeated three times until I actually sent a screenshot of my Hyatt statement, when they deigned to believe me. Ditto the recent Hyatt bonus points promo code.

I left Sixt over the same problem with Hilton points. Never did get them, despite my chasing it tenaciously because it had become a matter of principle, so I took my business elsewhere.

Is anyone else having these problems?

Hi Merlin66,

Please send me a screen shot logged in as Elite Status to gary.coughlan@sixt.com I can match status but there would be no bonus miles unless partnership exists. You'd get the discounts and upgrade though

Best regards
Gary

Thanks, I have sent you an email.

I have another question that is not Sixt specific, but was not able to get an anwer to. I want t rent in Switzerland for late March into April, but with all rentals there is a "winter fee" included even though winter is over. What is the official cut-off date for a winter fee in Switzerland?

Thanks, I have sent you an email.

I have another question that is not Sixt specific, but was not able to get an anwer to. I want t rent in Switzerland for late March into April, but with all rentals there is a "winter fee" included even though winter is over. What is the official cut-off date for a winter fee in Switzerland?

Hi Merlin666
my Name is Sabine and I work in the Sixt UK Customer Service Team.
The Sixt winter season in Switzerland starts on the 15/11 and ends on the 15/04.

I hope this information is helpful.
Many Thanks
Sabine
PS: I also look into your query you e-mailed to Sixt.

Hi Gary -

I have come back to Sixt Platinum after a couple of years' absence, caused by a very poor customer service experience. Unfortunately, I am having problems this time too and wonder if you can assist.

1) No points at all posting to Hyatt GP, my preferred programme. Correct Hyatt GP membership and bonus codes definitely recorded in bookings.

2) Sixt's email customer service (in Germany) is beyond infuriating. I send a reasonable and coherent enquiry about the above (or virtually anything else) and receive an, albeit near immediate, totally unhelpful and impertinent reply. E.g. I advise my Hyatt GP number and they point blank tell me it's wrong. This was repeated three times until I actually sent a screenshot of my Hyatt statement, when they deigned to believe me. Ditto the recent Hyatt bonus points promo code.

I left Sixt over the same problem with Hilton points. Never did get them, despite my chasing it tenaciously because it had become a matter of principle, so I took my business elsewhere.

Is anyone else having these problems?

Hi Dakota,
My name is Marie and I work for Sixt Rent a Car in the customer service department in the UK.
If possible could you e-mail me your Sixt platinum card number and I will happily look into this for you. My e-mail address is marie.white@sixt.com
Thank you,
Marie

Hi Merlin66,

Please send me a screen shot logged in as Elite Status to gary.coughlan@sixt.com I can match status but there would be no bonus miles unless partnership exists. You'd get the discounts and upgrade though

Best regards
Gary


Hello Merlin666,
this matter has been taken care of and I dropped you an e-mail.

Best Regards
Sabine

Hi Gary and Sabine,

thank you for the prompt responses here and through e-mail. Certainly creates a good impression for Sixt customer service.

1) No points at all posting to Hyatt GP, my preferred programme. Correct Hyatt GP membership and bonus codes definitely recorded in bookings.

Is anyone else having these problems?

I also never get the points posting automatically (Hyatt), but I fill in the 'bonus check' section on the sixt website (under MySixt) and the points then post within 2-3 weeks. A pain, but not really too bad.

I also never get the points posting automatically (Hyatt), but I fill in the 'bonus check' section on the sixt website (under MySixt) and the points then post within 2-3 weeks. A pain, but not really too bad.

Hello Stewie,
please could you e-mail me your Sixt express card number and your Hyatt number to sabine.blasig@sixt.com and I will be happy to look into this for you.

Many Thanks & Best Regards
Sabine

Can anyone explain how the online check-in works with the iPhone app where you can choose a car up to 4 hours before your rental period begins?

My main question is, if you have status will you be allowed to choose a car from a higher class than what you booked?

Thanks in advance for any responses.
Eric

Can anyone explain how the online check-in works with the iPhone app where you can choose a car up to 4 hours before your rental period begins?

My main question is, if you have status will you be allowed to choose a car from a higher class than what you booked?

Thanks in advance for any responses.
Eric

Hi Eric,

Sorry for the delay picking up this question. I am checking this with my colleague in Germany, the Sixt App Guru.

I'll let you know as soon as possible.

Best regards
Gary

Hi Gary,
I'm really glad I found you on this website 'cos I've been trying to contact Sixt office for 3 months, so far unsuccessfully. My matter concerns Sixt's Belgian office but maybe you'll know the way to get in touch with them. Here's the thing: we rented a car 3 months ago and the day before the car was returned some vandals broke its side mirror. This was reported to the police who issued a written report. On the return we presented the report in the office where we were told that we needn't worry as no further charges would apply. To our great surprise it turned out that our visa card was charged not only for rental but also for the damage (equal in value to the deposit). Since then we've been trying to contact the office via contact web page, office e-mail and phone but there has been no reply whatsoever (even though we've received auto-confirmation from mail boxes). We've also tried contacting Sixt's Polish office (we're from Poland) but the lady who's trying to help us cannot contact the head office either!!!! Neither can she check our case directly in the system as she has no access to the data. We're running out of ideas what to do and would be very grateful for any piece of advice.
Thanks in advance and all the best in New Year!
Monthy

Hi,

Unfortunately it is not possible to say who may have told you that there is no extra charges. However, the rental was made without insurances and therefore the damage costs charged.

Is there anything more specific you require such as a damage invoice to enable you to claim back on CC insurance that I can help you with?

I'm very sorry, I kinda feel like I'm not being too much help here. If the crux of the matter is that you were not advised of the extra charges when returning the vehicle, then whilst this is regrettable it doesn't negate the fact that the vehicle was damaged during your hire.

Please let me know if I can be of any further help.

Best regards
Gary

Gary, YGPM but also send you a e-mail.
Thanks for you presence here on FT!

Can anyone explain how the online check-in works with the iPhone app where you can choose a car up to 4 hours before your rental period begins?

My main question is, if you have status will you be allowed to choose a car from a higher class than what you booked?

Based on my experience online check-in (either through the web or through the iPhone App) does not work if you have status.
Whenever I try online check-in I am getting an error message and should contact the Mobile Key hotline.
Based on my contacts with them, the process works as follows: Once you have the message "Your VIP status will be taken into account for this booking." local staff will block an upgraded car for you. So you are receiving your upgrade. However, at that point your car is locked in and the online check-in/car selection doesn't work anymore.

Which is a real shame, because I do have a "Free upgrade on online check-in" voucher... A double class upgrade would be funky. :-)

Gary, YGPM but also send you a e-mail.
Thanks for you presence here on FT!

Hi,

My colleague Sabine Blasig sent an e-mail to you. Please let me know if you have any questions.

Best regards
Gary

Hi Gary/Sabine,

As a result of your help on this forum and a successful double car rental in Switzerland last week, I have just booked another car with Sixt. I do have the following queries however:

1) Once again, when I input my Hilton details it does not recognise them. Is this an ongoing problem?

2) My Switzerland booking to payment immediately. The booking I have just made (Italy) does not appear to have done this, and I will need to pay on arrival. Is this the case, and if so can you confirm that the price I have been quoted in my reservation is definitely the price that I will be charged, and no more?

Many thanks, I will also email Sabine the details.

Hi Gary et al,

I am a newbie to this forum, so I want to say hello to everyone and thanks for all the good info here. My wife and I are travelling to Germany on our honeymoon and want to book a car to travel around Germany, Austria, and the Czech Rep. We have never rented in Europe before and I was wondering if this would be something you all could help with, as I have some specific questions and am having trouble getting straight answers from other rental agencies. Sixt is very high on our list due to the outstanding customer service you are able to provide in this forum. I look forward to your response and would be more than happy to email you more details if you are able to help.

Thank you and keep up the good work in the forum.
PJ

Hi Gary/Sabine,

As a result of your help on this forum and a successful double car rental in Switzerland last week, I have just booked another car with Sixt. I do have the following queries however:

1) Once again, when I input my Hilton details it does not recognise them. Is this an ongoing problem?

2) My Switzerland booking to payment immediately. The booking I have just made (Italy) does not appear to have done this, and I will need to pay on arrival. Is this the case, and if so can you confirm that the price I have been quoted in my reservation is definitely the price that I will be charged, and no more?

Many thanks, I will also email Sabine the details.

Hello,
the Hilton Honour number should be pulled through at the time when you place the reservation. I have contacted our IT- Team to look into this to why it does not happened and will give you an update as soon that I have some news.

Regarding the your booking in Italy, it is payment on arrival. You should have had the option at time of booking to choose the flexible option or the pre paid option. I checked your reservation and can confirm that your standard Loss Damage waiver and the Third Party are included in the rate.
The price you have been quoted this rental price to pay. The charges only increase due to fuel or any additional items which are taken out at start of rental.

If you have any further questions, do not hesitate to contact me.
Best Regards
Sabine

Hello,
the Hilton Honour number should be pulled through at the time when you place the reservation. I have contacted our IT- Team to look into this to why it does not happened and will give you an update as soon that I have some news.

Regarding the your booking in Italy, it is payment on arrival. You should have had the option at time of booking to choose the flexible option or the pre paid option. I checked your reservation and can confirm that your standard Loss Damage waiver and the Third Party are included in the rate.
The price you have been quoted this rental price to pay. The charges only increase due to fuel or any additional items which are taken out at start of rental.

If you have any further questions, do not hesitate to contact me.
Best Regards
Sabine

Hello,
I have checked with our IT Team and they advised that when you enter your bonus program, please enter HH before your membership number and therefore it will add this to your reservation.

I have added your Hilton Honour number to your reservation in Italy.

Many Thanks
Sabine

Hi Gary et al,

I am a newbie to this forum, so I want to say hello to everyone and thanks for all the good info here. My wife and I are travelling to Germany on our honeymoon and want to book a car to travel around Germany, Austria, and the Czech Rep. We have never rented in Europe before and I was wondering if this would be something you all could help with, as I have some specific questions and am having trouble getting straight answers from other rental agencies. Sixt is very high on our list due to the outstanding customer service you are able to provide in this forum. I look forward to your response and would be more than happy to email you more details if you are able to help.

Thank you and keep up the good work in the forum.
PJ



Hi Snyder

My names Adam and I'm the reservations manager for Sixt in the UK

Please feel free to email me your details over and I will be more than happy to help

Please send the details to adam.wilkes@sixt.com

Look forward to hearing from you soon

Adam

I have a few questions, I posted in the SPG forum, I'm SPG Plat, and saw that we could become Sixt Plat, I found the link to sign up on sixt.com however I also saw that we could just sign up via SPG, but I couldn't find the link for that. We might be renting a car (most likely) from AGP for a friends wedding in Guadalmina over the summer, I'd love a convertible, however I don't really think paying 1200US for 4 days would be worth it, so what do we get with Plat? I know we get upgraded but how would that work? Book Category x and get upgraded to category y (if available)? Also there is a big price difference via booking on Orbitz for example for a standard 4 door car which they call an Audi a4 is 46.92EU per day over the 4 day rental period is works out to be 220EU, however when I look at sixt.com the similar BMW 3 series is almost twice that?? The dates would be June 28th - July 2nd if that makes a difference.

I am traveling to Spain in May/June and would like to rent a BMW 1er. At which location will I have the best chance of finding this model? I had no luck in Barcelona in December 2008, but I'm hoping things have changed. Anywhere in the Madrid area would be great. Thanks for your time!

BTW, I'm based in the USA

I am traveling to Spain in May/June and would like to rent a BMW 1er. At which location will I have the best chance of finding this model? I had no luck in Barcelona in December 2008, but I'm hoping things have changed. Anywhere in the Madrid area would be great. Thanks for your time!

BTW, I'm based in the USA

Hi

My names Adam and I'm the reservations manager for Sixt in the UK

If you would like assistance in placing a booking I will be more than happy to help.

All-though I cant 100% guarantee the BMW 1 series, I will certainly contact the branch and ensure they know this is your preferred vehicle choice and ask them to do their best to get you this model

I will of course ensure a great service from the rental team also.

Please feel free to email your hire details to adam.wilkes@sixt.com

Look forward to hearing from you

Adam

I have a few questions, I posted in the SPG forum, I'm SPG Plat, and saw that we could become Sixt Plat, I found the link to sign up on sixt.com however I also saw that we could just sign up via SPG, but I couldn't find the link for that. We might be renting a car (most likely) from AGP for a friends wedding in Guadalmina over the summer, I'd love a convertible, however I don't really think paying 1200US for 4 days would be worth it, so what do we get with Plat? I know we get upgraded but how would that work? Book Category x and get upgraded to category y (if available)? Also there is a big price difference via booking on Orbitz for example for a standard 4 door car which they call an Audi a4 is 46.92EU per day over the 4 day rental period is works out to be 220EU, however when I look at sixt.com the similar BMW 3 series is almost twice that?? The dates would be June 28th - July 2nd if that makes a difference.


Hello Macdonaldj2,
I can confirm that your Platinum card has been set up and a stamping order is in place. The card will arrive within the next few weeks, but you can place your booking already from tomorrow onwards.
As a Platinum card member you are entitled to an upgrade with subject to availability. How it works? For example you booked a vehicle group SDMR ( example: VW Passat) and at time of collection the branch will do their upmost to ensure that you as a customer receive a upgrade to a FDMR (example: BMW 3series).

The best advice comes from a seasoned Flyertalk veteran: "Book the vehicle you want to drive and any upgrade is a bonus."

In relation to the price difference I have send you an e-mail and I hope this explains your questions.

Many Thanks
Sabine

What is the typical timeframe for receiving membership materials in the mail once you've signed up for a Sixt card on-line?

What is the typical timeframe for receiving membership materials in the mail once you've signed up for a Sixt card on-line?

Hi MileKing,

The Express Card can take up to 3 weeks to arrive, but you can still obtain the benefits of the card by logging in with the Express Card online, or simply by mentioning the Express card if making the reservation over the telephone.

I hope this information helps.

Gary

I just wanted to thank the "Sixt team" for helping out I received My platinum Sixt card today just in time for my upcoming rental in italy, looking forward to enjoying the benefits.

Dear SIXT team,

I have a question concerning the rates that I receive as a Platinum card holder.

From what I gather in the other thread about sixt partner card discounts (http://www.flyertalk.com/forum/other-car-rental-programs-partners-ie-alamo-enterprise-sixt/1088891-new-discounts-sixt-cards-partner-cards.html) as a Platinum card holder I should expect to receive a 15% discount on the public internet rate.

That seems to happen when I book online, however the conditions that I receive (after I have logged in) are worse than the conditions when booking the public internet rate (e.g. the contribution (Selbstbeteiligung in German) when booking comprehensive coverage (Vollkasko in German) is much higher 800 EUR vs. 350 EUR).

I guess that is because I do not receive the normal discounted rate, but my corporate rate. So the question is whether it's possible to transfer my account to non-corporate status, so that I receive the base prices minus the 15% discount on all items?

Thanks for your help.

Thanks for all the helpful feedback.
My Qs:
1) My platinum card expired 2/28. How do I renew?
2) Is there a diamond level for United FFs, e.g. Global, 1K, Millionmilers?

Dear SIXT team,

I have a question concerning the rates that I receive as a Platinum card holder.

From what I gather in the other thread about sixt partner card discounts (http://www.flyertalk.com/forum/other-car-rental-programs-partners-ie-alamo-enterprise-sixt/1088891-new-discounts-sixt-cards-partner-cards.html) as a Platinum card holder I should expect to receive a 15% discount on the public internet rate.

That seems to happen when I book online, however the conditions that I receive (after I have logged in) are worse than the conditions when booking the public internet rate (e.g. the contribution (Selbstbeteiligung in German) when booking comprehensive coverage (Vollkasko in German) is much higher 800 EUR vs. 350 EUR).

I guess that is because I do not receive the normal discounted rate, but my corporate rate. So the question is whether it's possible to transfer my account to non-corporate status, so that I receive the base prices minus the 15% discount on all items?

Thanks for your help.

Hi SunshineStay,

Could you send an e-mail to me gary.coughlan@sixt.com with your Express card number and I'll check this for you.

Best regards
Gary

Thanks for all the helpful feedback.
My Qs:
1) My platinum card expired 2/28. How do I renew?
2) Is there a diamond level for United FFs, e.g. Global, 1K, Millionmilers?

Hi,

Please send me an e-mail with your card number and I'll check the expiry.

The top status for United is Platinum. Diamond cards are available by invitation only.

Best regards
Gary

Hi Gary,

Can you confirm how long it takes for your partners to post reward points (e.g. Hilton HHonors) gained on Sixt bookings?

Thanks

Hi Gary,

Can you confirm how long it takes for your partners to post reward points (e.g. Hilton HHonors) gained on Sixt bookings?

Thanks

Hi gcampbell,

It normally takes between 3-4 weeks to show on your account.

Let me know if you are missing any after this time and I'll check for you.

Best regards
Gary

Hi SunshineStay,

Could you send an e-mail to me gary.coughlan@sixt.com with your Express card number and I'll check this for you.

Best regards
Gary
Hi Gary,

thanks for the offer. I sent you an e-mail a few hours earlier.

The website says only Jaguar XJ or BMW 7-series are available. When I rented an XDAR car two years ago for a week, there was a much wider selection, Benz S-Class, Audi A8 (my favorite!), and VW Phaeton. Can you see if the website is accurate or if there really are more XDAR cars to choose from? A lot of times, I arrive early and wander around in the airport trying to find a car I'd really like. :) Thanks so much.

The website says only Jaguar XJ or BMW 7-series are available. When I rented an XDAR car two years ago for a week, there was a much wider selection, Benz S-Class, Audi A8 (my favorite!), and VW Phaeton. Can you see if the website is accurate or if there really are more XDAR cars to choose from? A lot of times, I arrive early and wander around in the airport trying to find a car I'd really like. :) Thanks so much.

Hi Wiggums,

I'll check with the Station Manager and let you know.

Best regards
Gary

The website says only Jaguar XJ or BMW 7-series are available. When I rented an XDAR car two years ago for a week, there was a much wider selection, Benz S-Class, Audi A8 (my favorite!), and VW Phaeton. Can you see if the website is accurate or if there really are more XDAR cars to choose from? A lot of times, I arrive early and wander around in the airport trying to find a car I'd really like. :) Thanks so much.

Hi Wiggum,

You can expect to receive one of the following Jaguar XJ, BMW 7-series (730,740 and 750) and the Mercedes S-Class. At the moment we do not have the Audi A8 and the VW Phaeton but that can always change.

Best regards
Gary

Great, thanks so much for getting back to me. I was hoping for the Audi A8... but the 7 series will do for now.

Hi MileKing,

The Express Card can take up to 3 weeks to arrive, but you can still obtain the benefits of the card by logging in with the Express Card online, or simply by mentioning the Express card if making the reservation over the telephone.

I hope this information helps.

Gary

Hello MileKing,
I can confirm that the card was stamped and posted on end of January. Therefore you should have received it by now. Please could you e-mail me, sabine.blasig@sixt.com, your address details, so that I can check if we have the correct address and place a new stamping order for you.

Many Thanks
Best Regards
Sabine

Thanks for all the helpful feedback.
My Qs:
1) My platinum card expired 2/28. How do I renew?
2) Is there a diamond level for United FFs, e.g. Global, 1K, Millionmilers?

Dear Cesco,
I can confirm that your Platinum card is valid until the 12/2049. If you wish I can send you a new Platinum card out.

In the moment is a Miles and More number linked to your Platinum card. Would you like to change it to your United membership? If so, please could you e-mail me, sabine.blasig@sixt.com, with a screen shot of your United status with your membership number and I will be happy to amend this for you.

I also saw that your credit card has been expired, which would needs to be updated before you place a new reservation.

Many Thanks
Best Regards
Sabine

Hi Gary,

Could you please check with your Swedish colleagues if there is out of hours charge on bank holidays during normal opening hours? Rental confirmation doesn't show any but if I understand rental conditions correctly there is extra fee on public holidays. Location is Skavsta airport and date 22.04.11.

Thanks in advance!


Edit:
Got the answer already - no extra fees during bank holidays at least on Skavsta airport location.

Hi Gary,

I've got a CLMR reserved in Brussels from late May to early June. Wondering what the availability is (website showed photo of BMW 1 Series or VW Golf) and if there's any chance of a special being offered for an upgrade at that location.

Also, I would like to know how to have my pre-purchase rental applied to a frequent flier program as I could not determine that on your website.

Thanks so much!

Also, love that you and Sabine are so active on here. It says a lot about Sixt's commitment to customer service.

Hi Gary,

Could you please check with your Swedish colleagues if there is out of hours charge on bank holidays during normal opening hours? Rental confirmation doesn't show any but if I understand rental conditions correctly there is extra fee on public holidays. Location is Skavsta airport and date 22.04.11.

Thanks in advance!


Edit:
Got the answer already - no extra fees during bank holidays at least on Skavsta airport location.

Hi maxj555,

You beat me to it but I can confirm that there are no extra fees during bank holidays at Skavsta Airport.

Thanks, Marie from CS Team at Sixt UK.

Hi Gary,

I've got a CLMR reserved in Brussels from late May to early June. Wondering what the availability is (website showed photo of BMW 1 Series or VW Golf) and if there's any chance of a special being offered for an upgrade at that location.

Also, I would like to know how to have my pre-purchase rental applied to a frequent flier program as I could not determine that on your website.

Thanks so much!

Also, love that you and Sabine are so active on here. It says a lot about Sixt's commitment to customer service.


Hi culverlake,

Please can you e-mail me your Sixt reservation number and I can look into this for you. My e-mail address is marie.white@sixt.com

Thank you, Marie at Sixt UK

Hi Snyder

My names Adam and I'm the reservations manager for Sixt in the UK

Please feel free to email me your details over and I will be more than happy to help

Please send the details to adam.wilkes@sixt.com

Look forward to hearing from you soon

Adam

Just want to extend many thanks to Adam and the rest of the Sixt online team for helping me book a rental in Germany. It was my first european rental and was a little daunting at first, but everyone at Sixt was very helpful and made the process very smooth. They helped me get a great rate that was below my budget, so now we have more beer money! I highly recommend Sixt (especially the online team who regularly post here) to anyone looking for a european rental in the future. Thanks again for all the help.

Hi Gary

Thanks for putting yourself out there and receiving all these questions.
I want to rent a car for a month at Frankfurt Airport and have a lot of questions.
I can find a site anywhere for english.
Can you provide me with an email of the Frankfurt Office so I can email them with all the specifics?

Thanks

Kellie from Canada

QUOTE=Gary Coughlan;14333337]Hi,

I'm Gary Coughlan, I am the Customer Service Manager for Sixt in the U.K.

If anybody has any questions I will do my best to provide an answer.[/QUOTE]

Hi Gary

Thanks for putting yourself out there and receiving all these questions.
I want to rent a car for a month at Frankfurt Airport and have a lot of questions.
I can find a site anywhere for english.
Can you provide me with an email of the Frankfurt Office so I can email them with all the specifics?

Thanks

Kellie from Canada

QUOTE=Gary Coughlan;14333337]Hi,

I'm Gary Coughlan, I am the Customer Service Manager for Sixt in the U.K.

If anybody has any questions I will do my best to provide an answer.[/QUOTE]


Hello,
the e-mail address from Frankfurt Airport is ap110@sixt.de and telephone number is 0049 69-6970070

Best Regards
Sabine

Sabine,

Thank you / Danke. I've sent them an email. I hope they don't find me too troublesome.
Have a great weekend.

Kellie

Hi Gary/Sabine

I have my first SIXT rental coming up this week. I've got my Platinum card by virtue of my SPG status. Am I locked into earning SPG points with the rental or can I substitute my SPG number with my LAN or Malev FF numbers at the time of car pick-up?

Thanks

Hi Gary/Sabine

I have my first SIXT rental coming up this week. I've got my Platinum card by virtue of my SPG status. Am I locked into earning SPG points with the rental or can I substitute my SPG number with my LAN or Malev FF numbers at the time of car pick-up?

Thanks

Hello,
I am not sure but I have contacted a colleague in Germany, who will be able to advise me. As soon that I hear back, I will let you know.

Best Regards
Sabine

Hi Gary/Sabine

I have my first SIXT rental coming up this week. I've got my Platinum card by virtue of my SPG status. Am I locked into earning SPG points with the rental or can I substitute my SPG number with my LAN or Malev FF numbers at the time of car pick-up?

Thanks

Hello,
I just received the response from my colleague and she confirmed that you can substitute your SPG number with your LAN or Malev FF number at time of collection.

I hope this helps.
Best Regards
Sabine

Dear SIXT team,

I have a question concerning the rates that I receive as a Platinum card holder.

From what I gather in the other thread about sixt partner card discounts (http://www.flyertalk.com/forum/other-car-rental-programs-partners-ie-alamo-enterprise-sixt/1088891-new-discounts-sixt-cards-partner-cards.html) as a Platinum card holder I should expect to receive a 15% discount on the public internet rate.

That seems to happen when I book online, however the conditions that I receive (after I have logged in) are worse than the conditions when booking the public internet rate (e.g. the contribution (Selbstbeteiligung in German) when booking comprehensive coverage (Vollkasko in German) is much higher 800 EUR vs. 350 EUR).

I guess that is because I do not receive the normal discounted rate, but my corporate rate. So the question is whether it's possible to transfer my account to non-corporate status, so that I receive the base prices minus the 15% discount on all items?

Thanks for your help.

the 15% for platinum card holders in Germany is incorrect. you will receive 10%. I know that it says 15% everywhere, but Sixt denies this discount and say that the discount can be UP TO 15%.
well since the introduction of the new price system approx a year ago it has never been 15% in Germany.

Gary and Sabine do not need to try to get into this again, just for your information if you are surprised that the discount will not be 15%

I hope you have better luck than I did. My original status partner stuck like glue, even after leaving for years. (http://www.flyertalk.com/forum/other-car-rental-programs-partners-ie-alamo-enterprise-sixt/1193909-sixt-dont-expect-get-your-partner-points.html#post16041870)

Hi Gary/Sabine

I have my first SIXT rental coming up this week. I've got my Platinum card by virtue of my SPG status. Am I locked into earning SPG points with the rental or can I substitute my SPG number with my LAN or Malev FF numbers at the time of car pick-up?

Thanks

Gary & team,

I am trying to rent a car in Germany for a weekend. I recently got a german driving license (4 months back) and am 28 years old. I have following queries:

1. Can I rent a car with Sixt? I have heard most of the rental car companies in germany require driving license to be held for at least one year. I checked website of Sixt and could not find any such condition. However, please confirm.

2. How can I book a car with unlimited mileage option? On sixt.de it allows me to book only 900km per weekend rental.

3. Is there any discount for people holding lufthansa business credit card? If yes, how can I avail that?

Many thanks to Adam of Sixt. Made reservations for Germany with Sixt and thanks to Adam's help, it was made with a few emails, completed in 1 hour at a very good rate. Kudos to the staff at Sixt, and what a great way of doing business; personal, polite, efficient service through Flyertalk.

Hello,
I just received the response from my colleague and she confirmed that you can substitute your SPG number with your LAN or Malev FF number at time of collection.

I hope this helps.
Best Regards
Sabine


Thanks Sabine

I shall watch my Malev account with eager anticipation

Gary & team,

I am trying to rent a car in Germany for a weekend. I recently got a german driving license (4 months back) and am 28 years old. I have following queries:

1. Can I rent a car with Sixt? I have heard most of the rental car companies in germany require driving license to be held for at least one year. I checked website of Sixt and could not find any such condition. However, please confirm.

2. How can I book a car with unlimited mileage option? On sixt.de it allows me to book only 900km per weekend rental.

3. Is there any discount for people holding lufthansa business credit card? If yes, how can I avail that?

Good Morning Oxymoron,

I checked our rental guide for Germany and it states the following:

In Germany, the following rules apply for the minimum age and possession of a driver's license:
18 years/1 day for vehicles in groups MBMR to CWMR, MTMR
21 years/2 years for vehicles in groups IDMR to LWAR, CTMR, ITMR, SSMR to LSMR, SFMR to FFMR
25 years/3 years for vehicles in groups XDAR, STMR, FTMR, PTMR, LTMR, XTMR, XTAR, XSMR, XSAR, PFMR, LFMR, XFAR. LSAN, LTAN.

Therefore it depends on which vehicle group you would like to hire. If you are looking to hire a small vehicle then there is no problem.

In regard to the unlimited mileage, I would suggest try to book it over sixt.com as it shows unlimited mileage on there, when I tried to make a test booking from Friday to Monday.

I m just checking with a colleague if your entitled to a discount with your Lufthansa business credit card. As soon I hear back from I will let you know.

Many Thanks
Best Regards
Sabine Blasig

Sabine,

Thanks for your reply.

I checked on sixt.com, but its also with 900km.
Then I checked on sixt.co.uk and it is with unlimited mileage. However, the price is 20 euros more than sixt.de. Is there any way around this?

Is it possible I make a booking on sixt.com and forward the booking details to you so that you can get the unlimited mileage included in it?

Sabine,

Thanks for your reply.

I checked on sixt.com, but its also with 900km.
Then I checked on sixt.co.uk and it is with unlimited mileage. However, the price is 20 euros more than sixt.de. Is there any way around this?

Is it possible I make a booking on sixt.com and forward the booking details to you so that you can get the unlimited mileage included in it?

Hello,
please could you e-mail me, sabine.blasig@sixt.com, the date when you would like to rent and from which location and I will check with our reservations team for you.

Please could you also advise which status you have which Lufthansa credit card you have. Is it LH Credit Card Classic, LH MMI Credit Card Gold/+FTL/+SEN or LH HON Circle Credit Card?

Many Thanks
Best Regards
Sabine

Sabine,

You have an email from me. Thanks for your help

Good Morning Oxymoron,

I checked our rental guide for Germany and it states the following:

In Germany, the following rules apply for the minimum age and possession of a driver's license:
18 years/1 day for vehicles in groups MBMR to CWMR, MTMR
21 years/2 years for vehicles in groups IDMR to LWAR, CTMR, ITMR, SSMR to LSMR, SFMR to FFMR
25 years/3 years for vehicles in groups XDAR, STMR, FTMR, PTMR, LTMR, XTMR, XTAR, XSMR, XSAR, PFMR, LFMR, XFAR. LSAN, LTAN.

Therefore it depends on which vehicle group you would like to hire. If you are looking to hire a small vehicle then there is no problem.

In regard to the unlimited mileage, I would suggest try to book it over sixt.com as it shows unlimited mileage on there, when I tried to make a test booking from Friday to Monday.

I m just checking with a colleague if your entitled to a discount with your Lufthansa business credit card. As soon I hear back from I will let you know.

Many Thanks
Best Regards
Sabine Blasig

Very interesting to know, I have always thought Hertz was the only company renting to people under 21 in Europe. (Hertz Student)
Perhaps it would be a good idea to state this better on your website to gain more under 21 clients.

Could you perhaps also check what the minimum age is to rent in Italy?
I will turn 21 next month, but its still interesting to know.
Is there also a underage driver fee in Italy and Germany, and could you tell me how much it is?

I do have a Sixt Platinum card, thanks!

Thomas

I'm about to make a reservation for 4 days in Paris. I am a Canadian and just wanted to confirm I can rent with my Canadian drivers license in France?

Additionally is 115 EURO's a decent rate for 4 day rental i.e. June 5-8?

Appreciate any of your comments.

Very interesting to know, I have always thought Hertz was the only company renting to people under 21 in Europe. (Hertz Student)
Perhaps it would be a good idea to state this better on your website to gain more under 21 clients.

Could you perhaps also check what the minimum age is to rent in Italy?
I will turn 21 next month, but its still interesting to know.
Is there also a underage driver fee in Italy and Germany, and could you tell me how much it is?

I do have a Sixt Platinum card, thanks!

Thomas


Hello Thomas,
Thank you for your feedback and I will forward it to our IT-Team.

The minimum age in Italy is 21 years and the driver has to be in possession of a valid driving license for at least 1 year with no young driver surcharge.

The young driver surcharge in Germany is EUR 10.- per day, max. EUR 50.- per month started applies for drivers under 23 years.

I hope this information is helpful.

Many Thanks
Best Regards

Sabine

Hello Thomas,
The minimum age in Italy is 21 years and the driver has to be in possession of a valid driving license for at least 1 year with no young driver surcharge.


Any driver's license from any country counts? I have been driving for 11 years on a U.S. State of Texas issued drivers license, or does it have to be a UK based drivers license?

Dunno much so I'm asking, so please be understanding

Is Sixt based in or around Frankfurt Main Airport as I'd like to visit their fleet as long as they're not too far? Since the best vehicle group I can hire is (LDAR) due to age what would my chances of getting a 5 series GT be and what engine options do they have? My preference would be 535d and I can't exactly get any upgrade as that would go against their T&C's so anything else would feel like a downgrade, right? Besides the GT what other vehicles are available at LDAR Sixt Frankfurt? Would it be better to pay before flying over there, or just go straight to Sixt and choose the car there and then. Also crossing borders how much would I look at paying?

Thanks for your time

I'm about to make a reservation for 4 days in Paris. I am a Canadian and just wanted to confirm I can rent with my Canadian drivers license in France?

Additionally is 115 EURO's a decent rate for 4 day rental i.e. June 5-8?

Appreciate any of your comments.

Hi 1st class Gekko

My names Adam and I'm the reservations manager for Sixt in the UK

A Canadian license will be fine for hiring in France

If you would like some assistance in booking a vehicle, Please feel free to email me the details of your rental needs and I will be happy to get you are best possible price and provide any further information you may require

Please email to adam.wilkes@sixt.com

Look forward to hearing from you

Adam

Any driver's license from any country counts? I have been driving for 11 years on a U.S. State of Texas issued drivers license, or does it have to be a UK based drivers license?

Hi Minter66,
as US citizen you are able to rent in Italy, as it is in English. However if the driving license is written in a different language, you have to present it in combination with your international license at start of rental.

I also attached a link, where you can see the rental guide information's for all countries.

http://www.sixt.co.uk/rental-services/rental-information/

Many Thanks
Sabine

Dunno much so I'm asking, so please be understanding

Is Sixt based in or around Frankfurt Main Airport as I'd like to visit their fleet as long as they're not too far? Since the best vehicle group I can hire is (LDAR) due to age what would my chances of getting a 5 series GT be and what engine options do they have? My preference would be 535d and I can't exactly get any upgrade as that would go against their T&C's so anything else would feel like a downgrade, right? Besides the GT what other vehicles are available at LDAR Sixt Frankfurt? Would it be better to pay before flying over there, or just go straight to Sixt and choose the car there and then. Also crossing borders how much would I look at paying?

Thanks for your time


Hi PraxxtorCruel,
Frankfurt Main Airport Branch is located in Terminal 1 and 2 and you would collect the vehicle from Rental car parking area which is within a short walking distance.

I would suggest that you book in advance as it will be cheaper. You have two option at time of booking. You can choose the pre paid option, which would be cheaper but any changes to the booking will incur an amendment fee. If you need to cancel the booking then a cancellation fee is applicable.

The other option is the Flexi tariff is a bit more expensive but any changes or cancellations will be free of charge.

Unfortunately we are unable to guarantee make and model, but we could make a note in the booking with your preferences. Please be aware that certain vehicle can not cross border to certain countries. Please find this information below.

If you would like to take the vehicle cross border but to return to Frankfurt Airport, then the following rules apply:

Cross Border Rentals & Territorial Restrictions
Cross Border Rentals are allowed to the following countries:
Andorra, Austria, Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Vatikan City.

Cross Border Rentals are allowed to the following countries but not with Audi, BMW, Mercedes-Benz, VW, Porsche, Jaguar and all Jeeps/Offroader:
Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia.

It is allowed to enter the last-mentioned countries with all vehicles of car groups IVMR, SVMR and FVMR (including Mercedes-Benz B class, Mercedes-Benz Vito, Mercedes-Benz Viano) and vans

In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.


If you wish to take the vehicle one way then a fee is applicable, which depends where the vehicle is returned to.

I hope this information is helpful.
Many Thanks
Best Regards
Sabine

Thanks for the kind reply, I really appreciate it. A few more questions coming your way :D. So with the flexi tariff I can cancel or change my booking as many times as I like? Okay so about the border crossing, how much would I look at paying each time? One way vehicle rentals are way too expensive :(. Hmm that's a disappointment, so it seems the LDAR class has 1-2 5 series GT and then anything similar comes from a class lower such as the 320d, 523. Sabine would you know or be able to tell what other vehicles they have in the LDAR group of vehicles. Oh and sixt says 'unlimited kilometres' is this truly unlimited?

Thanking you in advance :)

Thanks for the kind reply, I really appreciate it. A few more questions coming your way :D. So with the flexi tariff I can cancel or change my booking as many times as I like? Okay so about the border crossing, how much would I look at paying each time? One way vehicle rentals are way too expensive :(. Hmm that's a disappointment, so it seems the LDAR class has 1-2 5 series GT and then anything similar comes from a class lower such as the 320d, 523. Sabine would you know or be able to tell what other vehicles they have in the LDAR group of vehicles. Oh and sixt says 'unlimited kilometres' is this truly unlimited?

Thanking you in advance :)

Hello,
yes you can change your booking as often as you wish.
In Germany you will not be charged to take the vehicle across the border.

I contacted the branch regarding the vehicle they could supply and as soon that I have a response, I will let you know.
Please could you advise into which countries you would like to take the vehicle as BMW are not allowed to be taken into certain countries.

Some quotes have limited mileage and some have unlimited mileage. The unlimited mileage may not apply if the rental is extended to a long term rental.

Many Thanks
Best Regards
Sabine

Hello,
yes you can change your booking as often as you wish.
In Germany you will not be charged to take the vehicle across the border.

I contacted the branch regarding the vehicle they could supply and as soon that I have a response, I will let you know.
Please could you advise into which countries you would like to take the vehicle as BMW are not allowed to be taken into certain countries.

Some quotes have limited mileage and some have unlimited mileage. The unlimited mileage may not apply if the rental is extended to a long term rental.

Many Thanks
Best Regards
Sabine

Hi again,

Thanks for doing that Sabine, I'd like to take the car to Norway, which does seem possible from what you posted earlier, just to confirm I will not incur any cross border charges?

Thank you

Hi again,

Thanks for doing that Sabine, I'd like to take the car to Norway, which does seem possible from what you posted earlier, just to confirm I will not incur any cross border charges?

Thank you

Hello,
unfortunately we have no BMW 5 series GT on fleet, but we have BMW 5 series i and d if this helps.

If the is collected and returned to the same location, then no extra cost will incur if you take the vehicle to Norway.

Best Regards
Sabine

Hello,
unfortunately we have no BMW 5 series GT on fleet, but we have BMW 5 series i and d if this helps.

If the is collected and returned to the same location, then no extra cost will incur if you take the vehicle to Norway.

Best Regards
Sabine

Aww that's a shame, would that be because they are on loan or just none at all? So there are the standard 5 series, may I ask what engine options they have (535, 520 etc) if you managed to ask or know? Oh and is it only Bmw's they have in the LDAR group?

Thanks for going through all of this,

Have a good evening

I have rented Sixt LDAR a few times, from what I understand, LDAR is a 6 cylinder group, where the "P" cars are 4 cylinder. I don't know what is in stock at the FRA location, but chances are you'd get a 5er or E, I know now and then Jag XF or A6 would also be in this group, but I don't know if they are in the fleet anymore. You might also get a wagon - my last LDAR was technically LWAR - 5er Touring (not available in North America anymore). Diesel LDAR should be 525/530d, or if you are lucky 535d, gas would likely be 528i, 535i might exist but would be rare.

My first LDAR rental was lucky, and I was upgraded to XDAR 7er - I hope to do that again.

Aww that's a shame, would that be because they are on loan or just none at all? So there are the standard 5 series, may I ask what engine options they have (535, 520 etc) if you managed to ask or know? Oh and is it only Bmw's they have in the LDAR group?

Thanks for going through all of this,

Have a good evening

Aww that's a shame, would that be because they are on loan or just none at all? So there are the standard 5 series, may I ask what engine options they have (535, 520 etc) if you managed to ask or know? Oh and is it only Bmw's they have in the LDAR group?

Thanks for going through all of this,

Have a good evening

Hello
I just been in touch with the Branch Manager and that we have mainly BMW 5series on fleet and only a few Audi A6 2.7 and A6 3.0.
We have following BMW 5 series on fleet 525d,528i,530d and 535d. The most powerful car is the BMW 535d, but we can not guarantee that you will receive this specific model.

Best Regards
Sabine

I have rented Sixt LDAR a few times, from what I understand, LDAR is a 6 cylinder group, where the "P" cars are 4 cylinder. I don't know what is in stock at the FRA location, but chances are you'd get a 5er or E, I know now and then Jag XF or A6 would also be in this group, but I don't know if they are in the fleet anymore. You might also get a wagon - my last LDAR was technically LWAR - 5er Touring (not available in North America anymore). Diesel LDAR should be 525/530d, or if you are lucky 535d, gas would likely be 528i, 535i might exist but would be rare.

My first LDAR rental was lucky, and I was upgraded to XDAR 7er - I hope to do that again.

Ah I see, thanks for the input, I just love the look of the new BMW's the 2010 onwards where the brake lights look like they have illuminated water tubes or something. Would I be able to ask for an upgrade, despite my age? (21) been driving for 2 years. Because LDAR is the highest class I can hire.

Hello
I just been in touch with the Branch Manager and that we have mainly BMW 5series on fleet and only a few Audi A6 2.7 and A6 3.0.
We have following BMW 5 series on fleet 525d,528i,530d and 535d. The most powerful car is the BMW 535d, but we can not guarantee that you will receive this specific model.

Best Regards
Sabine

Thanks Sabine. A few more questions haha! Now lets say I reserved a car in the LDAR group and when I got to Sixt's desk they offered me the 525i, now lets say they also had 535d, 530d, audi a6 3.0, would I be able to choose out of them? Do people usually ask to see what they have, or is it the 'take it or leave it' attitude.

Question for the both of you:

The Bmw's, the audi's etc are they the newest models? 2010 - onwards? Or can they be anything i.e 2006, 2005

this is a lot of half correct and half incorrect information here

1. Sixt definetly has 530d GT. if you dont believe that, mabye 6 of them at Dusseldorf airport maybe convincing.
2. a 525i does not exist. BMW simply doesnt make this kind of engine
3. LDAR consists of 525d, 530d, 535d, 528i and 535i. all these cars exist in the fleet.
4. you could also be getting LWAR, the 5series estate version with the same engines
5. if they give you a 525d and you see a 530d or higher in the parkhouse, you may ask to get one of them, but there is no need for the Rental agent to change the keys. you reserverd LDAR, this means you get at least a 6cylinder 5series
6. in LDAR with Sixt are ONLY BMW. there is no Audi A6 with 6 cyilnders in Germany since summer 2010
7. if you are upgraded to a 7series, you are not breaking T&C. It is actually Sixt who is in breach with there own T&C. this is not your problem. you can obsivously drive the car, if they give you the key.

Hello Everyone,

our Head office in Germany advised today that Hilton applies the points only a month which would is generally on the 5th of the month.

If the rental the rental offhired on the 06. of the month then the customer will not receive her/his points until the month after. Please understand this is not Sixt handling but the way the partner handles the points.

The points are automatically processed when the rental is terminated from Sixt if your membership number has been supplied at start of rental or at time of reservation, after this the point allocation and speed of is outside of our control.

Many Thanks
Sabine

this is a lot of half correct and half incorrect information here

1. Sixt definetly has 530d GT. if you dont believe that, mabye 6 of them at Dusseldorf airport maybe convincing.
2. a 525i does not exist. BMW simply doesnt make this kind of engine
3. LDAR consists of 525d, 530d, 535d, 528i and 535i. all these cars exist in the fleet.
4. you could also be getting LWAR, the 5series estate version with the same engines
5. if they give you a 525d and you see a 530d or higher in the parkhouse, you may ask to get one of them, but there is no need for the Rental agent to change the keys. you reserverd LDAR, this means you get at least a 6cylinder 5series
6. in LDAR with Sixt are ONLY BMW. there is no Audi A6 with 6 cyilnders in Germany since summer 2010
7. if you are upgraded to a 7series, you are not breaking T&C. It is actually Sixt who is in breach with there own T&C. this is not your problem. you can obsivously drive the car, if they give you the key.

Yahoo, I love the GT :D. Did you ever get to drive one, how was it? Aww 7 Series would be lovely, but I'm not gonna say that 'I wish I was older' because before I know it I'll be an old man and wish I was younger :P. Strange I also noticed car hire in dusseldorf is actually cheaper than Frankfurt.

Might be a stupid question, but when heading over to Sixt, what do I need to show them? Obviously first thing would be the credit/debit card and the reservation No and my drivers licence., but do I need anything else? Does the card have to be in my name?

an ID or passport is necessary as well.

the person whos credit card is charged has to be standing in front of the rental agent.

the 5series GT drives more like a 7series and the inside actually feels even more like a 7series. but chances are still quite low that you get one.
nevertheless, if you write it in the comment field, you may get lucky

an ID or passport is necessary as well.

the person whos credit card is charged has to be standing in front of the rental agent.

the 5series GT drives more like a 7series and the inside actually feels even more like a 7series. but chances are still quite low that you get one.
nevertheless, if you write it in the comment field, you may get lucky

Thank you for the information and yeah that's exactly why I love the GT. Do you rent through sixt.de or through sixt.co.uk as they charge very different prices except that UK based sixt give unlimited kilometres. For example 10 days GT hire at UK web sixt is about £700 with unlimited mileage whilst going through German sixt website you can get it for around £380 but its limited to 3000km which is still quite alot.

Heh, which sixt base would you recommend hiring from to get a higher chance of the GT, reason I chose frankfurt is correct me if I'm wrong but I believe it is the largest airport in Germany.

Thank you

FRA is the largest airport, but MUC has the biggest rental car fleet. nevertheless, they are both pretty huge in terms of numers of cars :)

you can only hope and ask if they have a 5 GT and write it in the comment field. there is not much else you can do.

it simply depends what you want: limited mileage for a lower price or unlimited for a higher price. then you choose sixt.de or sixt.co.uk :p

FRA is the largest airport, but MUC has the biggest rental car fleet. nevertheless, they are both pretty huge in terms of numers of cars :)

you can only hope and ask if they have a 5 GT and write it in the comment field. there is not much else you can do.

it simply depends what you want: limited mileage for a lower price or unlimited for a higher price. then you choose sixt.de or sixt.co.uk :p

Thanks for the reply, MUC, would that be dusseldorf? Sorry for sounding dumb :p. I'll just have to beg them at the station haha.

Thanks Sabine. A few more questions haha! Now lets say I reserved a car in the LDAR group and when I got to Sixt's desk they offered me the 525i, now lets say they also had 535d, 530d, audi a6 3.0, would I be able to choose out of them? Do people usually ask to see what they have, or is it the 'take it or leave it' attitude.

Question for the both of you:

The Bmw's, the audi's etc are they the newest models? 2010 - onwards? Or can they be anything i.e 2006, 2005

Hello,
of course you can ask at the rental desk, which vehicles are available and we are happy to rent it to you.

Unfortunately we are unable to guarantee a certain make and model. At time of reservation you can advise of your preferences and our branch will do their upmost to fulfill your requirement.

Our vehicle on fleet are not older then 6 month and therefore the newest models.

As you are 21 years old, we would not be able to upgrade you as the LDAR us the highest group you can drive in Germany.

Many Thanks
Sabine

MUC is the airport code for Munic

Your odds of getting something nice at FRA are pretty good, and you might be able to sweet talk the agent into getting exactly what you want. Can't hurt to try. You could also sneak around and look in the garage to see what's available. I did this when I requested diesel but got a gasoline car...sadly, I was being told the truth and there were no diesel LDAR or equivalent. The fuel bill was not small :cool:

Sixt tends to have nicely equipped cars, so you'll not only likely get a newer BMW, but one with some fun gadgets too. My latest rental had pano roof, head up, internet, lane departure, adjustable suspension, etc etc etc.

Thanks for the reply, MUC, would that be dusseldorf? Sorry for sounding dumb :p. I'll just have to beg them at the station haha.

Your odds of getting something nice at FRA are pretty good, and you might be able to sweet talk the agent into getting exactly what you want. Can't hurt to try. You could also sneak around and look in the garage to see what's available. I did this when I requested diesel but got a gasoline car...sadly, I was being told the truth and there were no diesel LDAR or equivalent. The fuel bill was not small :cool:

Sixt tends to have nicely equipped cars, so you'll not only likely get a newer BMW, but one with some fun gadgets too. My latest rental had pano roof, head up, internet, lane departure, adjustable suspension, etc etc etc.

What car did you receive? How many miles did you cover and how much was the fuel bill for you? The reason I want the GT so badly is because I love the back of the car, especially at the night the brake lights look amazing. I really wouldn't want to end up with a gasoline car.

My latest LDAR was a 528i Touring, not the most exciting engine, but the car was well-equipped and handsome. As I live in North America, it is also an unknown machine as it has been replaced in this market with the GT.

I drove it about 1200 miles in 3 days - I do not recall exactly but the fuel must have been 200 Euro or more. You gotta pay to play :D

I hired from a smaller location, so I can understand the car not being diesel even though I checked the box - they had only one other L car in their fleet, another 528i. All of my other Sixt rentals have been diesel.




What car did you receive? How many miles did you cover and how much was the fuel bill for you? The reason I want the GT so badly is because I love the back of the car, especially at the night the brake lights look amazing. I really wouldn't want to end up with a gasoline car.

Hi,

Great News

The London Heathrow Virgin Triple Awards offer has been extended until 31st May.

Rent a car from Sixt at London Heathrow Airport and earn 1500 Flying Club miles.


Best regards
Gary

Hi Sabine or anyone else who might shed some knowledge.

I just booked a PDMR class car (520i/523i) out of Friedrichshafen, Germany (town branch not airport) for this coming weekend. This is my first time using Sixt directly and I have three concerns:

1) I don't have any idea whether Sixt downgrade when a requested class is unavailble or not so please excuse my ignorance. Will a small regional branch such as this have this class of car available, and, if not and if they downgrade me what compensation should I expect?

2) What sort of block can I expect them to place on my credit card? I have taken out the basic LDW option (with EUR 950 excess).

3) I requested a diesel if available. Are diesels common in this group?

Thanks for any help.

Elevate

I'm not part of the sixt team, but from experience:

1) No problem, this is Germany. More likely to have a problem when you book a Fiesta :D

2) No idea.

3) High likelihood of diesel.

Dear All,

The Virgin Atlantic promotion has been extended. Just thought I'd let you guys know.

EXTENDED! 1000 miles with every car hire - no matter the number of days
To celebrate our new partnership with Virgin Atlantic, hire a car from Sixt until 31 May 2011 and earn DOUBLE mileage.

As simple as that, no coupons, no codes, no fees, no hassle.

With almost 100 years of experience, Sixt is one of the leading car rental companies with presence in 100 countries around the globe. From small compact cars, convertibles, SUV's, vans and lorries to the largest Mercedes-Benz and BMW fleet in the world, Sixt has the right vehicle for all your needs. Always for unbelievable prices!
*Offer cannot be combined with any other.
» Book now <http://partner.sixt.de/php/res?AGIA=5102517&view=virgin&ctyp=P&language=en>

------

EXTENDED! 1500 miles - for every car hire of 3 days or more
From now until 31 May 2011 earn TRIPLE Flying Club miles for any qualifying 3 day rental in any of our 4000 locations in 100 countries.
As simple as that, no coupons, no codes, no fees, no hassle.
*Offer cannot be combined with any other. Minimum 3 day rentals.
» Book now <http://partner.sixt.de/php/res?AGIA=5102517&view=virgin&ctyp=P&language=en>

Best regards
Gary

Hi Sabine or anyone else who might shed some knowledge.

I just booked a PDMR class car (520i/523i) out of Friedrichshafen, Germany (town branch not airport) for this coming weekend. This is my first time using Sixt directly and I have three concerns:

1) I don't have any idea whether Sixt downgrade when a requested class is unavailble or not so please excuse my ignorance. Will a small regional branch such as this have this class of car available, and, if not and if they downgrade me what compensation should I expect?

2) What sort of block can I expect them to place on my credit card? I have taken out the basic LDW option (with EUR 950 excess).

3) I requested a diesel if available. Are diesels common in this group?

Thanks for any help.

Hello Elevate,
I have contacted the Branch Manager and await her response regarding the questions raised.
As soon that I have more details, I will let you know.
Many Thanks
Sabine

Hello,

Can anyone advise me about an e-mail address for the Miami Airport office?

Hello,

Can anyone advise me about an e-mail address for the Miami Airport office?


Hi Kim,

Please use:

reservations-usa@sixt.com

customerservice-usa@sixt.com


Alternatively drop me a line and I'll get the information for you.

Best regards
Gary

Hi Gary,

Sixt used to give 1000 Miles&More Miles per rental after 5 Rentals per year. Is this promotion over? I do not find any information and the nice status-graphic disappeared without a comment.

Sad, this was really an incentive to book Sixt. If not I probably start to switch again.

Hi Gary,

Sixt used to give 1000 Miles&More Miles per rental after 5 Rentals per year. Is this promotion over? I do not find any information and the nice status-graphic disappeared without a comment.

Sad, this was really an incentive to book Sixt. If not I probably start to switch again.

I will check with my colleagues and let you know.

Best regards
Gary

Hi Gary,

Sixt used to give 1000 Miles&More Miles per rental after 5 Rentals per year. Is this promotion over? I do not find any information and the nice status-graphic disappeared without a comment.

Sad, this was really an incentive to book Sixt. If not I probably start to switch again.

as there is no reply yet:
yes, this is over since ages.
used to be LH miles til 2009, afterwards Airberlin miles, but even this is over since months I believe

as there is no reply yet:
yes, this is over since ages.
used to be LH miles til 2009, afterwards Airberlin miles, but even this is over since months I believe

You beleive wrong. It was on the website till last month (March 2011!!!) Maybe it was introduced in 2009!

So it cannot be over since ages!

Hi Sabine,
I reserved a Cabrio in Spain to go from Seville to Malaga that included 750kms. When I picked the car in Seville they offer me an upgrade to an Audi A3 cabrio and told me I now had 1500kms included. Still when I returned the car in Malaga they charged me for some extra kilometers. My total kilometers reading was 799.

Off course I didn't realize that they had charge me erroneously until I got back to the USA. Luckily I had saved both receipts, the one from Seville were it says I had 1500km included and the one from Malaga charging me the difference from 750km.

Who can I contact to get this corrected?

Thanks,
Nick

You beleive wrong. It was on the website till last month (March 2011!!!) Maybe it was introduced in 2009!

So it cannot be over since ages!

incorrect.
Airberlin promotion was sep2009-sep2010
LH was before that.

Hi Sabine,
I reserved a Cabrio in Spain to go from Seville to Malaga that included 750kms. When I picked the car in Seville they offer me an upgrade to an Audi A3 cabrio and told me I now had 1500kms included. Still when I returned the car in Malaga they charged me for some extra kilometers. My total kilometers reading was 799.

Off course I didn't realize that they had charge me erroneously until I got back to the USA. Luckily I had saved both receipts, the one from Seville were it says I had 1500km included and the one from Malaga charging me the difference from 750km.

Who can I contact to get this corrected?

Thanks,
Nick

Sorry, for the mistake. I have corrected your invoice. Please allow 5-7 working days for the refund to show in your account.

I have also replied to your e-mail in more detail.

Sorry, for the mistake. I have corrected your invoice. Please allow 5-7 working days for the refund to show in your account.

I have also replied to your e-mail in more detail.
Thanks Gary for your help. This was my first time renting from Sixt and I had actually came across this thread before making the reservation. At that time it gave me peace of mind to see how fast issues got resolved, now I can personally attest to that.

Gary,
hope you had a good and relaxed time during your leave!

The current situation with the availability of LDAR, LWAR / XDAR does not seem to be very satisfying. As a result, one can actually get pseudo-upgrades which - in most of the cases - are pretty useless.

Whenever I book LDAR or LWAR, this is done with intesion. Why do the Agents try to 'sell' me LSMR as an upgrade ?? (e.g. BMW 320D Coupe manual).
Or, I booked a CWMR (Compact Station Wagon) - they hand out an Audi TT Roadster. Beautiful car, but absolutely uesless for a party of four arriving by plane...
A colleague (Platinum) counted 21 LDAR Rentals within the last months. He really received the booked car class in only seven of his rentals.

Is there any 'rule' what I'm supposed to swallow?

Agree, last weekend Sixt Frankfurt Airport gave me a LSMR (Mercedes E220 coupe) as an "upgrade" for my LDAR booking. Agent at the desk saw my LDAR booking and phoned a collegue what to do with jet another LDAR booking:td: Agent: "mr. TGV2 we got a great Mercedes coupe for u". Useless with a lot of luggage and for me a really downgrade.

This is not the first time that Sixt at FRA gives me a "downgrade". Once they gave me a Audi A6 2.0i (PDAR) and still charged me the LDAR rate. The difference in price between PDAR and LDAR is not that much but be honest and don't charge customers for a car they didn't get.

Hi Gary, I was about to make a reservation for LDAR at Frankfurt-Hahn airport when I read the post above about people getting 'upgraded' from LDAR to a less suitable class. There will be four of us travelling with luggage, so I'd rather not risk being given a coupe, nice as that would be in other circumstances.

Would it please be possible to find out what vehicles are in the LDAR fleet at HHN, and whether LDAR bookings are generally fulfilled with LDAR vehicles? Or whether I should just play it safe and book a PDAR?

Thank you,

Todd

Hi Gary, I was about to make a reservation for LDAR at Frankfurt-Hahn airport when I read the post above about people getting 'upgraded' from LDAR to a less suitable class. There will be four of us travelling with luggage, so I'd rather not risk being given a coupe, nice as that would be in other circumstances.

Would it please be possible to find out what vehicles are in the LDAR fleet at HHN, and whether LDAR bookings are generally fulfilled with LDAR vehicles? Or whether I should just play it safe and book a PDAR?

Thank you,

Todd

HHN doesnt have a "fixed" rental fleet (relates to all stations). Some people rent a car at XXX and return it at YYY. So you never know what cars are available.

Just book what you want to drive. If no LDAR is available you can always ask:

- for a LWAR
- upgrade towards XDAR
- for a downgrade to PDAR

Hi,
I was wondering if you could tell me what sort of car seats they have at Sixt Heathrow. I am specifically wanting to know whether the booster seats have backs or not. Ideally it would be nice to know what Brand / model they are.

I am considering hiring a Passat estate and would need to fit 3 seats across the back, I'd be bringing a Britax Eclipse and hiring a forward facing seat and a booster seat from Sixt. (We're travelling from Australia)

I have emailed the email contact from the website but there was no reply.

I should also add that when you click the link on the website for how to get to the Heathrow location, the directions are in German, not English.

I think there was a similar question near the beginning of the thread but you must have answered by email / PM.
Thanks for any help you can offer.

Sue

Hi Gary, I was about to make a reservation for LDAR at Frankfurt-Hahn airport when I read the post above about people getting 'upgraded' from LDAR to a less suitable class. There will be four of us travelling with luggage, so I'd rather not risk being given a coupe, nice as that would be in other circumstances.

Would it please be possible to find out what vehicles are in the LDAR fleet at HHN, and whether LDAR bookings are generally fulfilled with LDAR vehicles? Or whether I should just play it safe and book a PDAR?

Thank you,

Todd


Hi Todd

My names Adam and I'm the reservations manager for Sixt in the UK

If you need any help or assistance in placing a reservation feel free to contact myself and I will be happy to help

Please email the details to adam.wilkes@sixt.com

As others have mentioned, Our fleet per vehicle group can vary but I will do my best to get you the preferred vehicle of choice on any reservation you place

Look forward to hearing from you

Adam

Hi,
I was wondering if you could tell me what sort of car seats they have at Sixt Heathrow. I am specifically wanting to know whether the booster seats have backs or not. Ideally it would be nice to know what Brand / model they are.

I am considering hiring a Passat estate and would need to fit 3 seats across the back, I'd be bringing a Britax Eclipse and hiring a forward facing seat and a booster seat from Sixt. (We're travelling from Australia)

I have emailed the email contact from the website but there was no reply.

I should also add that when you click the link on the website for how to get to the Heathrow location, the directions are in German, not English.

I think there was a similar question near the beginning of the thread but you must have answered by email / PM.
Thanks for any help you can offer.

Sue



Hi Sue

My names Adam and I'm the reservations manager for Sixt in the UK

I've just spoken to our branch manager at Heathrow regarding the booster seats to get some further information for you

We do have a wide range of booster/child seats to accommodate for the children of different ages

The main supplier of our seats at Heathrow are from a company called Chico who have a wide range of models

Some of the booster seats do have a back to them also which are mainly for the younger age groups ( 3-6 years, 7+ will not have the back support, Just the seat itself)

Depending on the age of the child again, Three seats maybe something a VW Passat could accommodate but it would depend on the age of the children/size of seats required.

I hope this information helps to answer your questions, If you need any further assistance or need help in booking a vehicle, Please feel free to email myself on the details below

adam.wilkes@sixt.com

Adam

Not a question but hopefully something that one of the Sixt team can correct:

If I search for availability for Sydney International Airport I receive the following message This station does not have any vehicles available at the time stated. (218) Searching for Sydney Domestic and Mascot returns cars available. The Sixt branch is at Mascot and you call them from the International or Domestic terminals to get a pick-up. I wouldn't want Sixt to miss out on any rentals because International travelers think that they are out of cars :eek:. Maybe someone at Sixt Australia needs to check the programming

Not a question but hopefully something that one of the Sixt team can correct:

If I search for availability for Sydney International Airport I receive the following message This station does not have any vehicles available at the time stated. (218) Searching for Sydney Domestic and Mascot returns cars available. The Sixt branch is at Mascot and you call them from the International or Domestic terminals to get a pick-up. I wouldn't want Sixt to miss out on any rentals because International travelers think that they are out of cars :eek:. Maybe someone at Sixt Australia needs to check the programming

Hi 3544quebec,
Thank you for the heads up on this problem. I have brought this to the reservations department for this to be looked into.

Kind Regards,
Marie from the UK customer service department for Sixt

Hi Adam/Gary/Sixt,

I will be renting a car in Spain and I had a question about car types. Specifically I'm looking to rent an CDAR or IDAR and I'm wondering if there's any indication if the car will be a hatchback and if it is a hatchback are they covered so the contents of the trunk can't be seen from the outside?

Thanks,
Henry

Hi Adam/Gary/Sixt,

I will be renting a car in Spain and I had a question about car types. Specifically I'm looking to rent an CDAR or IDAR and I'm wondering if there's any indication if the car will be a hatchback and if it is a hatchback are they covered so the contents of the trunk can't be seen from the outside?

Thanks,
Henry

Hi Kosherpizza,

We are unable to guarantee make and model on vehicles however we do have hatchbacks on fleet in Spain.
If you would like to e-mail me your reservation number I can then request a hatchback for you on your reservation. My e-mail address is marie.white@sixt.com
If you have not yet made your reservation and making the reservation on the Sixt website you can add a remark in your rental where you can request a vehicle with a parcel shelf in to cover the contents in the trunk or a hatchback.

Kind Regards,
Marie

FRA is the largest airport, but MUC has the biggest rental car fleet. nevertheless, they are both pretty huge in terms of numers of cars :)

Sabine or anyone who can answer please - what is the approximate chance of an automatic at airport stations other than FRA in Germany? I have had a very poor experience recently with sixt after some decent experiences at FRA, and I am not certain that I can continue to rent if my recent experience may occur at large airports such as MUC or DUS.

Thanks.

Have you got a reservation with us or some further details you can send to me.

gary.coughlan@sixt.com

Hi folks

I am looking at car hire in Italy (one way from Rome to Pisa) and I'm toying with the idea of a Merc C-class - Mercedes C-Class (FDAR)

I see that there's also this - Sample vehicles: Mercedes C-Class, Opel Insigna, Chevrolet Cruz Aut *SAT NAV*

Does FDAR guarantee a C-Class or is it correct that it could be a Vauxhall/Opel Insignia, or worse a Chevrolet? I don't fancy paying > £1K for an Opel!

Cheers
Paul

Hi folks

I am looking at car hire in Italy (one way from Rome to Pisa) and I'm toying with the idea of a Merc C-class - Mercedes C-Class (FDAR)

I see that there's also this - Sample vehicles: Mercedes C-Class, Opel Insigna, Chevrolet Cruz Aut *SAT NAV*

Does FDAR guarantee a C-Class or is it correct that it could be a Vauxhall/Opel Insignia, or worse a Chevrolet? I don't fancy paying > £1K for an Opel!

Cheers
Paul

Hi ayeaye,
The vehicle group FDAR in Italy does include the Mercedes C-Class, Opel Insigna, Chevrolet Cruz or similar. Unfortunately we are unable to guarantee the make and model of the vehicle however it is possible to make the request for the Mercedes C-Class.
When making the reservation on-line there is an option to write a remark for the branch and you can request if possible for them to provide you the Mercedes C-Class. Alternatively if you would like to e-mail me your reservation number I can make this request for you. My e-mail address is marie.white@sixt.com

Kind Regards,
Marie

Hi Gary
I am looking to hire a car (ECMR) at Barcelona Airport for two weeks in July.
Sixt are quoting £450 GBP against Holiday Autos £305, I would have thought in the current financial climate that Sixt's pricing would be a bit more competative ?

Regards

SG

Currently have a IDMR class vehicle reserved in BCN. Vehicle sample stated as BMW 1 series and Audi A3. Wondering if anyone aware of other car types as part of this group. Main concern is adequate luggage space and rear-seat comfort. Don't have any experience with either of the stated models, but thinking A3 may be better suited as it is a 4 door while the 1 series comes only as a coupe. Any advice greatly appreciated.

Hi Gary
I am looking to hire a car (ECMR) at Barcelona Airport for two weeks in July.
Sixt are quoting £450 GBP against Holiday Autos £305, I would have thought in the current financial climate that Sixt's pricing would be a bit more competative ?

Regards

SG


Please bear in mind and read carefully the brokers terms and conditions which may differ when booking direct with Sixt.

For example. Spain rentals through a wholesaler you may need pre paid fuel as mandatory.

When booking with Sixt direct pre paid fuel is entirely your choice. And on broker rates you will not earn your partner bonus.

Who is the supplier of the vehicle through Holiday Autos?

Currently have a IDMR class vehicle reserved in BCN. Vehicle sample stated as BMW 1 series and Audi A3. Wondering if anyone aware of other car types as part of this group. Main concern is adequate luggage space and rear-seat comfort. Don't have any experience with either of the stated models, but thinking A3 may be better suited as it is a 4 door while the 1 series comes only as a coupe. Any advice greatly appreciated.


If you are concerned about luggage space then I would consider to book a larger vehicle. What is your reservation number, please PM or e-mail gary.coughlan@sixt.com

Hi Gary. Before i post my question, just wanted to thank you for all your assistance on this board.

I'm looking to rent a car from Dusseldorf airport for a weekend, August 5th-7th inclusive. The CLMR rate I see is approximately 104 Euros, all in. This seems a little steep to me, but as I have only rented a car in Europe once before, I thought I would check with you and see if this is really the case.

Thanks !

I see Sixt now lists locations in most USA Airports and per the site they are renting European cars in Florida - but when I try some other airports, I receive a message that nothing is available. Does Sixt actually have a branch in Atlanta, and if so, do they offer European cars as they do in Florida?

Please bear in mind and read carefully the brokers terms and conditions which may differ when booking direct with Sixt.

For example. Spain rentals through a wholesaler you may need pre paid fuel as mandatory.

When booking with Sixt direct pre paid fuel is entirely your choice. And on broker rates you will not earn your partner bonus.

Who is the supplier of the vehicle through Holiday Autos?

Thanks for the reply Gary, I think the supplier may be 'Sol-mar' but I'm not 100% sure.

Just joined this forum after reading bad reviews about the hire company I HAD booked and great reviews about Sixt.

I'm impressed that Sixt representatives come on here and quickly try to answer any problems or queries.

And ... my point is ...

I have a few questions.

The 2 options for payment on the Sixt website are of course Pay now and Pay later when you pick up the vehicle.

If I choose the pay now option will my CC be debited now for the rental period AND the excess deposit ..or... just for the rental period charge and a hold placed on the other funds as I collect the vehicle?


I understand that under the "pay later" option, a hold is placed on the CC funds needed for the rental period AND the excess and then the funds are actually TAKEN when the vehicle is returned is that right?


Also
A couple of differences on the web site re payments ...

The FAQ says :

" How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and Visa Delta Debit Cards are accepted. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card."

Bold is my highlite


And the T&C says

"7.2 If you are a consumer, and you wish to pay us in cash, we will ask
you for the damage deposit amount shown on the front of this contract .......... "

Could Gary or anyone help me with these please ?

Thanks

Just joined this forum after reading bad reviews about the hire company I HAD booked and great reviews about Sixt.

I'm impressed that Sixt representatives come on here and quickly try to answer any problems or queries.

And ... my point is ...

I have a few questions.

The 2 options for payment on the Sixt website are of course Pay now and Pay later when you pick up the vehicle.

If I choose the pay now option will my CC be debited now for the rental period AND the excess deposit ..or... just for the rental period charge and a hold placed on the other funds as I collect the vehicle?


I understand that under the "pay later" option, a hold is placed on the CC funds needed for the rental period AND the excess and then the funds are actually TAKEN when the vehicle is returned is that right?


Also
A couple of differences on the web site re payments ...

The FAQ says :

" How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and Visa Delta Debit Cards are accepted. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card."

Bold is my highlite


And the T&C says

"7.2 If you are a consumer, and you wish to pay us in cash, we will ask
you for the damage deposit amount shown on the front of this contract .......... "

Could Gary or anyone help me with these please ?

Thanks


Hi Petewibb,

Pre paid - "Pay now" Upon reservation our system automatically requests an approval for the sum of the estimated price of the rental. Within 24 hours the amount is charged to the credit card. If the approval requests fails then the customer does not receive a confirmation.

On collection of the vehicle, we obtain an approval to cover the extras, amendments fees, extra days fuel etc.

Flexi Rent "Pay later" At the start of the rental an approval is obtained to ensure funds are available to pay for the rental. When the vehicle is checked in an invoice is automatically raised and the credit card is charged.


Please note are pre paid Terms and conditions are different for the two products. For pre paid we do not currently accept any debit card as payment. When completing the pre paid reservation, during the process you are required to read the special conditions.

Conditions of Payment
Flexi Tariff
We accept all credit cards from internationally recognised credit card companies - such as American Express, Diners Club, Eurocard/Mastercard, Visa.
Switch, british Maestro und Visa Delta Debit Cards are accepted. All other Debit Cards and prepaid cards are not accepted.

Prepaid Tariff
The following credit cards are accepted: Eurocard/Mastercard, AmericanExpress Card, VISA Card, Diners Card. We do not accept any prepaid cards or debit cards (Visa Electron).
The renter must be the owner of the indicated credit card. The authorised driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card.
By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees.
The rental charge (plus any other charges agreed, e.g. exemptions from liability, delivery charges, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.


We do not accept cash payment for online reservations or reservations booked through our call centre. We do not normally allow any cash payment to pay for the basic rental.
We are in the process of reviewing our General Terms and Conditions to ensure that the information is both up to date and clear. I will pass on your feedback regarding the cash payment to our Operations Manager.

I hope the above answers your points but should you require any further information, please post.

Hi Gray,
My problem is actually is not your problem, however I am sure that you can help.. I have made a prepaid rental for a 5- seater car category ( VW touran/ pegoute 5008/ merceds Benz B klass) , the rental will be next July for 8 days and the pick up is from Munich city center. My problem is I am traveling with my wife, her parents and 2 little kids which will be 6 persons. I have had a look on the 3 models on the Internet and found that 2 of them are supported by 2 auxiliary seats at the back big bag so I moved forward and did the reservation. Then asking the customer service about those seats they mentioned that the majority of those car type is originally delivered with 5 seats only and the ones with those 2 auxiliary seats are subject to availability. They never gave me a word that they can avail a car with the 2 auxiliary seats for granted even if I pay extra money at pickup.
My problem is that the other one of 7 seats is too expensive almost double the price also if I change or cancel there will be lots of fees for the prepaid payment. I know it is my mistake to proceed without checking but I already did. It is now more than a month earlier than my rental , is there anything that you can do to help with the branch to try availing such car for me?

Also a second small question, I've read through the threads something about crossing borders.. I intend to go from Munich to Salzburg then back to Frankfurt where I will dropp of the car.. Is there any problem crossing the borders with this car?

I recently booked what I thought was a Mustang convertible at MIA in mid June direct from the sixt website. On the website the car photo is a Mustang but when you read the text it states it may be a sebring ,mustang or camero .

Can anyone tell me which model Sixt have at MIA ? and if I will get a Mustang ?

I see Sixt now lists locations in most USA Airports and per the site they are renting European cars in Florida - but when I try some other airports, I receive a message that nothing is available. Does Sixt actually have a branch in Atlanta, and if so, do they offer European cars as they do in Florida?

Hi ww88ww,
We do have a location at Atlanta Airport which is bookable on-line through the Sixt website. At certain times of the year there maybe dates that are no longer available due to the high demand of rental vehicles such as the summer holiday period.
In the US we provide a range of vehicle groups which have a variety of makes and models. Unfortunately we are unable to confirm the make and model however it is possible to make a request at time of booking.
Kind Regards,
Marie

I recently booked what I thought was a Mustang convertible at MIA in mid June direct from the sixt website. On the website the car photo is a Mustang but when you read the text it states it may be a sebring ,mustang or camero .

Can anyone tell me which model Sixt have at MIA ? and if I will get a Mustang ?

Hi ianp,
At Miami Airport the Ford Mustang is also in the category of a Chrysler Sebring, Chevrolet Camaro or similar. We are unable to confirm the make and model which would be available on the day however if you would like to e-mail me your reservation number to marie.white@sixt.com I would be happy to request the Ford Mustang for you.
Kind Regards,
Marie

Hi Gray,
My problem is actually is not your problem, however I am sure that you can help.. I have made a prepaid rental for a 5- seater car category ( VW touran/ pegoute 5008/ merceds Benz B klass) , the rental will be next July for 8 days and the pick up is from Munich city center. My problem is I am traveling with my wife, her parents and 2 little kids which will be 6 persons. I have had a look on the 3 models on the Internet and found that 2 of them are supported by 2 auxiliary seats at the back big bag so I moved forward and did the reservation. Then asking the customer service about those seats they mentioned that the majority of those car type is originally delivered with 5 seats only and the ones with those 2 auxiliary seats are subject to availability. They never gave me a word that they can avail a car with the 2 auxiliary seats for granted even if I pay extra money at pickup.
My problem is that the other one of 7 seats is too expensive almost double the price also if I change or cancel there will be lots of fees for the prepaid payment. I know it is my mistake to proceed without checking but I already did. It is now more than a month earlier than my rental , is there anything that you can do to help with the branch to try availing such car for me?

Also a second small question, I've read through the threads something about crossing borders.. I intend to go from Munich to Salzburg then back to Frankfurt where I will dropp of the car.. Is there any problem crossing the borders with this car?


Hi ElRegaily,

There is no cross border fee to travel in Austria when hiring in Germany as long as the vehicle was returned back to the Germany. The terms and conditions state:
Cross Border Rentals are allowed to the following countries:
Andorra, Austria, Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Vatikan City.
Cross Border Rentals are allowed to the following countries but not with Audi, BMW, Mercedes-Benz, VW, Porsche, Jaguar and all Jeeps/Offroader:
Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia.
It is allowed to enter the last-mentioned countries with all vehicles of car groups IVMR, SVMR and FVMR (including Mercedes-Benz B class, Mercedes-Benz Vito, Mercedes-Benz Viano) and vans. In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.

When reserving the rental vehicle on-line we advise of the number of seats in the vehicle and in the vehicle group including the VW Touran, Mercedes-Benz B-Klasse, Peugeot 5008 or similar we confirm the vehicle would have 5 seats. Certain vehicles in this category are fitted with 2 child seats in the boot space however in this vehicle group we do not confirm a 7 seater. It can be requested on your rental for a specific make and model but unfortunately we would be unable to to confirm this until collection.
If you would like to e-mail me your reservation number and I would be more than happy to look into this for you. My e-mail address is marie.white@sixt.com

Kind Regards,
Marie

Hi Gary. Before i post my question, just wanted to thank you for all your assistance on this board.

I'm looking to rent a car from Dusseldorf airport for a weekend, August 5th-7th inclusive. The CLMR rate I see is approximately 104 Euros, all in. This seems a little steep to me, but as I have only rented a car in Europe once before, I thought I would check with you and see if this is really the case.

Thanks !

Hi Noreaga

I hope you are well

My names Adam and I'm the reservations manager for Sixt in the UK

If you would like to email me the exact details of your request I will be happy to help and see what the best rate is which we can offer

Please email these details to adam.wilkes@sixt.com

Look forward to hearing from you

Adam

Hi ElRegaily,

There is no cross border fee to travel in Austria when hiring in Germany as long as the vehicle was returned back to the Germany. The terms and conditions state:
Cross Border Rentals are allowed to the following countries:
Andorra, Austria, Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Vatikan City.
Cross Border Rentals are allowed to the following countries but not with Audi, BMW, Mercedes-Benz, VW, Porsche, Jaguar and all Jeeps/Offroader:
Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia.
It is allowed to enter the last-mentioned countries with all vehicles of car groups IVMR, SVMR and FVMR (including Mercedes-Benz B class, Mercedes-Benz Vito, Mercedes-Benz Viano) and vans. In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.

When reserving the rental vehicle on-line we advise of the number of seats in the vehicle and in the vehicle group including the VW Touran, Mercedes-Benz B-Klasse, Peugeot 5008 or similar we confirm the vehicle would have 5 seats. Certain vehicles in this category are fitted with 2 child seats in the boot space however in this vehicle group we do not confirm a 7 seater. It can be requested on your rental for a specific make and model but unfortunately we would be unable to to confirm this until collection.
If you would like to e-mail me your reservation number and I would be more than happy to look into this for you. My e-mail address is marie.white@sixt.com

Kind Regards,
Marie

Hi ElRegaily,
I have since posting the above been provided your reservation from Gary at Sixt.
Your reservation has been booked as a 5 seater peoplecarrier and your request was noted on the rental for it to be the model with the additional 2 seats in the boot space.
The branch will do their best to accomodate your request however as we are unable to confirm the make and model I would suggest for you to amend your rental to a 7 seater which is next vehicle group up, SVMR to ensure there is enough room for all your family.
If you require any further assistance please do not hesitate to contact me direct.

Kind Regards,
Marie

Hi Marie,
Thank you so much for your care, I just see that the 7 seat car is too much expensive for my budget , almost double the price of the 5 seat one. And I saw another offer from another company they offered a 7 seat car for 425 Euros, however I was already done with the prepay payment with you when I thought that the default car is the VW touran which was advertised everywhere with those 2 child seats. Also you make a very big cancelations fees :)
Actually all of this I don't care, I am happy dealing with you and I want to continue with you and also I trust you and sure that you will do your best to avail the required car. Again thank you so much

Thanks for the response. I think I found the problem - it says no cars available if primary residence is USA, but changing it to other locations makes it work normally. Maybe a technical problem?

Not a concern, it appears as of now Sixt ATL offers no specialty vehicles unlike its large Euro-style lineup in MIA. Maybe in the future.


Hi ww88ww,
We do have a location at Atlanta Airport which is bookable on-line through the Sixt website. At certain times of the year there maybe dates that are no longer available due to the high demand of rental vehicles such as the summer holiday period.
In the US we provide a range of vehicle groups which have a variety of makes and models. Unfortunately we are unable to confirm the make and model however it is possible to make a request at time of booking.
Kind Regards,
Marie

Hi ianp,
At Miami Airport the Ford Mustang is also in the category of a Chrysler Sebring, Chevrolet Camaro or similar. We are unable to confirm the make and model which would be available on the day however if you would like to e-mail me your reservation number to marie.white@sixt.com I would be happy to request the Ford Mustang for you.
Kind Regards,
Marie

Hi Marie ,

Thank you very much.

I have an upcoming reservation with Sixt in Bilbao on June 29.

My question is regarding the insurance. I see that 3rd party (liability) insurance is included. Is that the only insurance which is required in Spain?

On the additional coverages, does the word "Excess" mean "deductible" (the amount for which I would be responsible)?

I appreciate your presence here at Flyer Talk, and this informative thread definitely sold me on Sixt!

Best regards,
Maria

I have an additional question.

My cousin will also be renting a car at Bilbao airport (the day before I arrive). Her trip is 29 days in length. I noticed that the quote for her did not include unlimited kilometers as mine did.

Is unlimited kilometers only for available for rentals of 27 days or less?

Are there any additional discounts or benefits for a month long rental?

Best regards,
Maria

I have an upcoming reservation with Sixt in Bilbao on June 29.

My question is regarding the insurance. I see that 3rd party (liability) insurance is included. Is that the only insurance which is required in Spain?

On the additional coverages, does the word "Excess" mean "deductible" (the amount for which I would be responsible)?

I appreciate your presence here at Flyer Talk, and this informative thread definitely sold me on Sixt!

Best regards,
Maria


Hi Maria,

As you have mentioned that your reservation includes Third Party Insurance you are able to take further insurance to cover you during your rental. In Spain we offer different levels of loss damage waiver insurance.

The word excess means the amount you are responsible for during your rental. E.g. If you reserve a ECMR which is an economy size vehicle and take loss damage waiver you would be responsible for 350 Euros in case of damage or theft.

As well as Loss Damage Waiver we also offer Theft Protection, Tire and Glass Coverage and Personal Accident Insurance. These can be purchased on collection of the vehicle.

The full lists of insurance covers available in Spain are viewable on the Sixt website.

If you would like to e-mail me your reservation number I will be more than happy to have a look into your rental for you. My e-mail address is marie.white@sixt.com

Kind Regards,
Marie

I have an additional question.

My cousin will also be renting a car at Bilbao airport (the day before I arrive). Her trip is 29 days in length. I noticed that the quote for her did not include unlimited kilometers as mine did.

Is unlimited kilometers only for available for rentals of 27 days or less?

Are there any additional discounts or benefits for a month long rental?

Best regards,
Maria

Hi Maria,

On long term reservations which are classed as rentals which are 28 days plus in Spain the mileage is not unlimited. A reservation will be provided with a set amount of kilometres and if this is exceeded during your rental then there is a set fee for each kilometre over the set amount.

Please be aware that the mileage allowance can be different from branch to branch depending on deals which are available at time of booking so it is always best to check when reserving the vehicle on-line what mileage is included.

Kind Regards,
Marie

I got matched to Platinum based on my Senator some time in 2006 and by then received a card that was valid until 06/13.

Throughout the years I was very happy with the service and upgrades I received. Last weekend, though, I was told at HAM airport that my Platinum status had expired based on the fact that I did not have 20 rentals in the previous year. This was later confirmed by a hotline agent.

However, when booking online it still shows "Platinum" in my profile (the alleged reason being that this is based on another software/database) and also my card suggests I would keep Platinum until 06/13. I never had status in a program which was attempted to be taken away previous to its official expiration date.

Could you kindly clarify this policy?

Many thanks,

felix

I got matched to Platinum based on my Senator some time in 2006 and by then received a card that was valid until 06/13.

Throughout the years I was very happy with the service and upgrades I received. Last weekend, though, I was told at HAM airport that my Platinum status had expired based on the fact that I did not have 20 rentals in the previous year. This was later confirmed by a hotline agent.

However, when booking online it still shows "Platinum" in my profile (the alleged reason being that this is based on another software/database) and also my card suggests I would keep Platinum until 06/13. I never had status in a program which was attempted to be taken away previous to its official expiration date.

Could you kindly clarify this policy?

Many thanks,

felix

Hi Felix,

Can you send your Express card details to marie.white@sixt.com and Marie will look into this for you.

Best regards
Gary

I am unhappy with Sixt as well - whenever I book (and rent/pay) cars in SIN and India, then credit them to my United account, the miles never show up!

Further, they never even show up in my Sixt (Plat) account online - so then how would Sixt HAM be able to tell how many rentals I have paid for in the past years, etc?

I rent from HAM as well, so status *is* important - *especially* at HAM, where they usually honor the status!:

I got matched to Platinum based on my Senator some time in 2006 and by then received a card that was valid until 06/13.

Throughout the years I was very happy with the service and upgrades I received. Last weekend, though, I was told at HAM airport that my Platinum status had expired based on the fact that I did not have 20 rentals in the previous year. This was later confirmed by a hotline agent.

However, when booking online it still shows "Platinum" in my profile (the alleged reason being that this is based on another software/database) and also my card suggests I would keep Platinum until 06/13. I never had status in a program which was attempted to be taken away previous to its official expiration date.

I no longer appear to have any benefits either - the sixt Ladies Club :rolleyes: (yes, they have one of those) no longer gives me any rate discount and sometimes nets a higher rate. I don't rent at HAM but do at DUS and FRA.