Starwood Preferred Guest - Frustrated by False Alarms




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makfan
Jul 3, 10, 1:41 pm
I have stayed at the Sheraton Heathrow Hotel three times, and have had a false alarm in the middle of the night twice now. The latest was last night when I was getting up at 4 am to fly back to the US. The alarm went off about 11 pm. I can only remember one other hotel evacuation.

The only reason I stay at a hotel so far out of London is to be near the airport for an early departure. Both times, the alarm went off when I had fallen into a deep sleep. By the time one evacuates and waits for the all clear, at least 20-30 minutes goes by. And then my personality takes over, I start worrying about oversleeping, and another 30-40 minutes passes before I can actually go back to sleep.

There is NO amount of compensation that can fix this problem. If you have budgeted 6-7 hours to sleep before a long TATL flight, and you lose 1 hour plus, there is nothing you can do.

The hotel didn't offer even so much as an apology. I'm so frustrated by the repeated alarms at the Sheraton Heathrow that I doubt I will ever stay there again.

I dug around in this forum and found some old threads. One poster seemed to think we should be prepared to handle this. What exactly does one do? When a loud fire alarm goes off, my heart rate goes up, etc. I am fully awake. It takes me a while to calm back down and be able to sleep.

Anybody have any idea on making this better, short of swapping my brain for one that is less amped up by a fire alarm? :-)


PDILLM
Jul 3, 10, 2:47 pm
I just don't stay there anymore. I figure I'm going to lose 1-2 hours for a fire alarm, so I stay somewhere else farther away from the airport where i KNOW how many hours of sleep I'll get.

This is an ongoing and constant problem in which they have no incentive to fix.....

Astrophsx
Jul 3, 10, 4:46 pm
Must be a London thing, the alarm went off several times during a four day stay. Finally one afternoon they evacuated the whole hotel. We got a written apology for our troubles.

Le Meridien Piccadilly
http://files.me.com/brenthartley/0ei4ib


KENNECTED
Jul 4, 10, 5:46 am
I have stayed at the Sheraton Heathrow Hotel three times, and have had a false alarm in the middle of the night twice now. The latest was last night when I was getting up at 4 am to fly back to the US. The alarm went off about 11 pm. I can only remember one other hotel evacuation.

The only reason I stay at a hotel so far out of London is to be near the airport for an early departure. Both times, the alarm went off when I had fallen into a deep sleep. By the time one evacuates and waits for the all clear, at least 20-30 minutes goes by. And then my personality takes over, I start worrying about oversleeping, and another 30-40 minutes passes before I can actually go back to sleep.

There is NO amount of compensation that can fix this problem. If you have budgeted 6-7 hours to sleep before a long TATL flight, and you lose 1 hour plus, there is nothing you can do.

The hotel didn't offer even so much as an apology. I'm so frustrated by the repeated alarms at the Sheraton Heathrow that I doubt I will ever stay there again.

I dug around in this forum and found some old threads. One poster seemed to think we should be prepared to handle this. What exactly does one do? When a loud fire alarm goes off, my heart rate goes up, etc. I am fully awake. It takes me a while to calm back down and be able to sleep.

Anybody have any idea on making this better, short of swapping my brain for one that is less amped up by a fire alarm? :-)

When you spoke with managment, what was there response???

Markie
Jul 4, 10, 6:21 am
People smoking in stairwells?



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