Hyatt Gold Passport - Does Hyatt pay any attention to profile info?

My profile says I like to stay in high floors. I'm a Hyatt Platinum. Twice recently in stays at the Hyatt Dulles, I've been put into low floors.

Now once was when I check in very late, but yesterday I checked in at a reasonable time.

It's not life and death. I don't actually care that much. But it's odd that Hyatt asks for the info on where you want to stay and then ignores it.

It's also happened to me at a Hyatt Place.

Is that true throughout the chain, or it just problems with the training the desk people at the Hyatt Dulles and a few other properties?

Is that true throughout the chain, or it just problems with the training the desk people at the Hyatt Dulles and a few other properties? from my experience it seems to be a few properties don't pay attention to profile info, most do. When I've drawn the agent's attention to what I wanted via my profile, the info seemed to be on a different screen and not readily available to the agent which obviously does little good.

My profile says I like to stay in high floors. I'm a Hyatt Platinum. Twice recently in stays at the Hyatt Dulles, I've been put into low floors.

Now once was when I check in very late, but yesterday I checked in at a reasonable time.

It's not life and death. I don't actually care that much. But it's odd that Hyatt asks for the info on where you want to stay and then ignores it.

It's also happened to me at a Hyatt Place.

Is that true throughout the chain, or it just problems with the training the desk people at the Hyatt Dulles and a few other properties?

May Hyatt and/or Hyatt Gold Passport actually have two different profiles on file for a given customer using a single Gold Passport number? Sometimes some telephone booked reservations show up at a different email address than the one indicated on goldpassport.com when logging in with the GP account number and password.

I've had hotels pull up my reservation and see conflicting preferences -- like two different kinds of bed types showing, or near/away from elevator -- and it can be a pain in the neck because I then sometimes end up having to go back to the lobby to ask for a different room.

from my experience it seems to be a few properties don't pay attention to profile info, most do. When I've drawn the agent's attention to what I wanted via my profile, the info seemed to be on a different screen and not readily available to the agent which obviously does little good.

If as a default check-in agents are dealing with pre-assigned rooms which were assigned based on preferences in the profile, there may be a presumption that there is little/no need to check out the actual profile on file at check-in.

I've gotten bit by my own profile information before. My GP profile indicates my preference for a King bed, but occasionally I will travel with a platonic companion and make a reservation for a Double room.

Twice I have been upgraded from my reserved room into a larger/nicer/higher floor King room. Both times the front desk indicated it must have been a mistake in blocking the upgrade due to my stated preference. Each case was quickly corrected, but no one likes to get all the way up to a room only to find out its configuration is incorrect.

I've gotten bit by my own profile information before. My GP profile indicates my preference for a King bed, but occasionally I will travel with a platonic companion and make a reservation for a Double room.

Twice I have been upgraded from my reserved room into a larger/nicer/higher floor King room. Both times the front desk indicated it must have been a mistake in blocking the upgrade due to my stated preference. Each case was quickly corrected, but no one likes to get all the way up to a room only to find out its configuration is incorrect.

... which is why it is best practice -- even as I fail to do it myself from time to time -- to ask about the bed(s) arrangement of the room before leaving the front desk at check-in.

I think that the attention to profile preferences is hit-or-miss. I recently stayed at the same hotel twice, about three weeks apart; the first time, the clerk, in greeting me, said the words "I see that you prefer a high floor" and proceeded to place me on the top floor. On the second stay, the preferences were not mentioned, and I ended up on the lowest floor possible (the hotel was virtually empty both times).

Hello MrAOK, I was staying at the Hyatt Dulles last night myself. From what I understood the property was completely full... if you noticed the blocked off area with the "black draped off area" there was a big group of young students there. I ended up on the 10th floor. One thing about Hyatt Dulles is that floors 11 and 12 are both "PURE Room Floors", no 13th floor, and 14th being the top floor seems to be full often. I'm just made Diamond with my stay last night, they haven't been keen on giving me rooms on the Pure floors without an upcharge.




My profile says I like to stay in high floors. I'm a Hyatt Platinum. Twice recently in stays at the Hyatt Dulles, I've been put into low floors.

Now once was when I check in very late, but yesterday I checked in at a reasonable time.

It's not life and death. I don't actually care that much. But it's odd that Hyatt asks for the info on where you want to stay and then ignores it.

It's also happened to me at a Hyatt Place.

Is that true throughout the chain, or it just problems with the training the desk people at the Hyatt Dulles and a few other properties?