Wyndham Rewards - How long after posting points to WR before it shows up on Southwest?

Earned 50 points on WR on May 21. On that same day, the WR web site shows 50 points transferred to Southwest. But, as of May 26, nothing earned at Southwest yet.

My experience is that Southwest posts the same day that they receive information from partners. Some partners seem to exchange data daily, or even hourly.

How often does WR exchange data with Southwest? What is the average time you have seen between a stay being posted on WR and showing up on the associated airline?

Also, as I side note, I too found that with the web site upgrade, my Southwest number had been lost and I had to reenter it. Not nice!

June 5 -- Still waiting. Can't get anyone at Wyndham to do any decent research.

If I had any musical talent, I'd write a song about this:

United Break Guitars --> Wyndam Takes Forever To Post Points

June 11 -- still waiting. It is like watching bear cubs play with a football.

Called Wyndham. They have no clue. All they know is "wait six weeks." Front line people cannot figure out that if you don't send the data to Southwest, it isn't going to happen.

Meanwhile, someone has gone in and touched the account. At first they gave me 50 points, then a -50 showing data sent to Southwest. This may have been incorrect because the clerk didn't know that Southwest gives credits not miles. So, there might have been some filter that caught that 50 points would be more than 3 free trips. On June 8, there is another entry for the same stay with +0.5 for the stay and then -0.5 for the credit to Southwest.

You'd think this was the first time that they had ever had someone stay without giving their WR number. It is comical but it is sad too.

Faxed another stay in to them. They are days and days behind processing the incoming faxes -- or at least that is what they say.

Its a model for inefficiency and everything that shouldn't be done if a company really wants to build loyalty. Also, it would be nice if they had someone answering the phone that actually had a clue, or at least knew where to go to get one.

I was thinking about rotating wyndham and marriott every night for july but after seeing that wytndham never actually awards any miles or credits i tyhink i will go elsewhere

Stay tuned Stallion. They will award these points. I'll keep faxing them and calling them until they do.

But, given this experience, if I have a choice between Ramada and Best Western (for example) and the price of the room is close, BW is going to win every time because they post fast!

The idea of FF points for hotel stays is nice, but the "hassle" factor has to be considered too.

June 27 update -- On June 26 they posted a June 4 stay on THEIR web site. Of course, it shows, the same day, it was transferred to Southwest Airlines.

Neither my April 25 stay nor my June 4 stay have showed up in my Southwest account yet.

The drama continues....

Hey WYNDHAM REWARDS guy, are you reading this? Why don't you guys go over and browse the SOUTHWEST FORUM and see how when a customer asks a question over there, SWABrian or SWAVictor is right on it?

No wonder Southwest is the best company to work for in America!

June 30 update.

Oh WOW. Stays from April 25 and June 4 actually posted last night to Southwest Airlines.

Accordingly, based on this experience, allow just over 2 months for a posting, especially if Wyndham screws it up the first time.

I'll leave it up to you if it is worth tracking your stays for this period of time for the same 1/2 RR credit that you would have got with anybody else. I'd suggest that it is only if the Wyndham hotel's price is really really really a lot better than the competitors or if the location just happens to be better for you. Otherwise, a company that can post in less than a month would be my preference.

Its too bad they can't get their RR program together because Wyndham has some nice hotels.

Its too bad they can't get their RR program together because Wyndham has some nice hotels.

What is disgussting is that it is so simple. Every hotel has a computer system. Daily, data is transferred from the hotel's computer to the WR central computer. Also daily, data is transferred from the WR central computer to the various airlines. My experience, at least with Southwest, is that they post all incoming data overnight. Otherwise, how could it be that Alamo gets their posts to Southwest within 24 hours?

All WR has to do is:

1) Make sure every hotel uploads data every night.
2) Make sure they process all hotel data every night.
3) Make sure they send all data to the airlines every night.

They wouldn't have a huge backlog of e-mails if they wouldn't create drama in the first place.

For those that didn't provide their WR number at the time of the reservation (which I was one), when they see a fax, they need a simple and quick way to resolve that. Once resolved, get that data in the batch for the next day's send to the airlines. If they get it posted as quickly as possible, they reduce the drama. They further reduce the number of people calling, faxing or e-mailing because most people, once they get the credit they deserve, move on. Only a very very very few are going to try to scam the hotel chain by trying to ask for credit twice.

Faster processing, or at least the elimination of the question of whether WR has received the fax, would save them a lot of money in the long run.